AEL Blasting News Volume 23 Issue 3

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Blasting News VOLUME 23 ISSUE 3 2014

IN THIS ISSUE • Blasting Competency Training for Aspiring Mining Engineers • Getting to know AEL Zambia Plc • AEL offering customers added value through differentiated services

Wealth Unearthed Printed on 100% eco friendly paper


Editor’s Note AEL continues its drive for increased value for its customers. We are acutely focused on the needs of our customers, working with them to improve our understanding and jointly developing and delivering cutting-edge solutions.

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AEL KNOWLEDGE SHARING: Blasting Competency training for aspiring mining engineers

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AEL INTERNATIONAL: More bang for your buck

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AEL AFRICA: Getting to know AEL Zambia Plc

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AEL AFRICA: AEL Zambia Plc hosts Shareholders

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AEL INTERNATIONAL: AEL offering customers added value through differentiated services

10 AEL SAFETY FIRST: Safety is everyone’s business 12 AEL THOUGHT LEADERSHIP: Blasting Masterclass offers knowledge-transfer and cutting edge innovation 14 AEL EVENTS: AEL set to showcase products and services at key international events 15 CAPTAINS OF INDUSTRY: Who is Colin Wilson?

In this issue, we demonstrate how AEL has developed a strong competency for servicing remote mining operations in some of the toughest conditions in Africa through a wellestablished and successful African business, and is actively expanding its international business in partnership with leading regional players. We share insights from our subject experts in the field in Indonesia and Burkina Faso. Safety and productive blasts are and always will be top of the agenda for AEL, ensuring that we remain in tune with our customers by delivering peace-of-mind at strategic and operational levels. In South Africa, we proudly host our annual Blasting Masterclass themed “Do you know what explosives energy you are buying?” Remember to register for this premier industry event for knowledge-transfer on the latest innovations. AEL’s ability to provide world-class blasting services wherever it operates, as well as continued technology innovations, has made it a partner of choice in the mining, quarrying and construction sectors. In line with this, we extend an invitation to our stakeholders to join us at international events for AEL’s thought leadership presentations and showcases of future technologies. We endeavour to constantly keep you in touch with the AEL world. Finally, in our “Getting to know” series, we introduce you to our Zambia operations and in our “Captains of Industry” segment you get to know more about another of our Executive Directors, Colin Wilson. Please subscribe to Blasting News by visiting our website: www.aelminingservices.com and clicking on the Publications tab.

Contact Details: Eubulus Pillay - Blasting News Editor I Tel: +27 11 606 0313 I Fax: +27 11 605 0000 I eubulus.pillay@aelms.com I www. aelminingservices.com

Disclaimer This publication does not necessarily reflect the views and opinions of AEL Mining Services Limited management. The copyright to this publication rests in AEL Mining Services Limited. Other product and corporate names used in this publication may be trademarks or registered trademarks of other companies, and are used only for explanation and to the owner’s benefit, without intent to infringe.

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Blasting News I Third Quarter 2014


Knowledge sharing

Blasting Competency Training for Aspiring Mining Engineers

Sixty Mining Engineering students from the University of South Africa (UNISA) recently underwent a Surface and Ground Blasting Competency Training Programme facilitated by AEL’s Explosives Engineer, Nico Alberts

Sixty Mining Engineering students

stakeholders, the programme also

programmes is of critical importance

from the University of South Africa

strives to bridge the gap between

as mining is one of the cornerstones of

(UNISA) recently underwent a Surface

the practical and theoretical side of

the South African economy,” he added.

and Ground Blasting Competency

mining. This is because the skills gap

Training Programme.

has been identified as the missing link

Third-year Mining Engineering

in the current engineering training

student, Tebogo Tshose said “words

sector.

cannot express the delight and

Facilitated by AEL, the three-day workshop aimed directly at introducing

gratitude for the opportunities given

Mining Engineering students to the

Furthermore, it is our way of

to us by AEL in partnership with the

practical insight of the mining sector.

adding support to the key National

university’s Electrical and Mining

The annual training and development

Development Plan agenda of

department.” She further added that

programme forms part of AEL’s

maintaining and supporting the

tackling the mining industry with such

partnership with six universities across

culture of learning and teaching,” said

practical background knowledge, will

the country.

Simon Tose, Group Consulting Mining

be nothing but a walk in the park.

Engineer at AEL. Through this programme, students are

The Blasting Competency Programme

exposed to revolutionary innovations

“South Africa is currently experiencing

is a similar training initiative, which

in blasting technology through various

a critical scarcity of technically skilled

AEL usually conducts for its current

activities such as guided tours, product

people in the mining and engineering

and new clients.

displays and lectures.

sector. This obviously has important implications for this sector and the

“Above establishing and maintaining

continued growth in the country,

relationships with our key

therefore the provision of such training

Blasting News I Third Quarter 2014

Event updates on

AEL Mining Services

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More bang for your buck It is quite inspiring for the technical teams to see R&D push, especially as it indicates a singular commitment towards our customers,” says Paz. He adds that it is important to strike necessary balance between meeting customer needs and developing the technological capabilities of the company.

but the mining basics are not correct, the outcome will not be as expected. One of the challenges is to get those basics right, so we can bring benefits directly to our customers as well as to ourselves, including increased safety on bench, easier loading and improved coordination. Major coal exporter

Latest trends in mining Carlos Paz, Technical Manager, AEL Indonesia

“AEL Indonesia has embarked on various projects to optimise drill-andblast operations for its customers globally,” Carlos Paz. The key to realising significant savings in drill-and-blast operations lies in investing in new technologies and solutions, which can unlock benefits further downstream in mining operations, says Carlos Paz, Technical Manager at AEL Indonesia. He spoke exclusively to Inside Mining on the sidelines of an internal AEL conference in Johannesburg. “How do we do that? Every explosives company will be looking at its own technology and its commercialisation in order to be able to achieve that. It is easy enough to say, but it is finding where the gap is with the customer, bringing it in from R&D, commercialising it, getting the people trained, and then applying it. The larger companies like AEL are looking into that.” AEL spends about 3% of its turnover on R&D, which is a major driver for the company. “It is these R&D projects that differentiate AEL in the marketplace.

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Looking at the latest trends in mining, Paz points out that more and more companies are set to optimise loadand-haul and crushing operations. “One of the key enablers here is drilland-blast, where new cost-efficient initiatives such as electronic initiation and customised density products come into play. It also involves customising the energy of the explosives for every application. For example, it is ideal to crush metalliferous ore on the bench, which means you need to increase the energy level of the explosives in order to fragment the material before it reaches the crusher.” “With commodity prices under pressure at the moment, in addition to the trend of open-pit operations being converted to underground mining as easily accessible reserves are depleted, we will see innovation being extended to loading capabilities underground. I think that is the next trend.” “In Indonesia, AEL brings in skilled drill-and-blast engineers on bench in order to optimise our customers’ operations, starting from the drilling; with supervising and technical recommendations that can form the baseline to apply such technology. Usually one of the issues is if you go with the latest detonation technology,

Indonesia is the world’s fifth largest country by land mass and the third largest in population. It is a resourcerich country and is ranked globally as a top thermal coal exporter. Indonesia sits on the world’s fifth-largest reserve of coal and is positioned as a global top three producer of Nickel, Copper, Gold and Tin. “Indonesia has a rapidly growing middle class built on a population base of 240 million. Its requirements for energy and materials such as cement and steel, the building blocks of an emerging market, will continue to offer ample opportunities for AEL’s growth aspirations.” Ammonium nitrate plant The successful roll-out of the AEL’s regional AN strategy (in Joint Venture with BBRI) of an ammonium nitrate solution plant in Indonesia will support the growth of AEL in select Asia Pacific markets. “It will allow us to offer integrated solutions, with huge benefits for our customers, as they will no longer have to rely on external supply, with international quality explosives closer on hand at their sites.” AEL Indonesia has also markedly increased its uptake of used oil, with 80% of recycled oil now being

Blasting News I Third Quarter 2014


AEL International

utilised in the manufacture of its base emulsion. “There are huge volumes available in Indonesia, with added benefits for our customers,” comments Paz. The used oil is taken from equipment, transferred into tanks and left to stand for eight hours, where-after the impurities are drained off and the oil is blended with virgin fuels. Cost efficiencies and environmental benefits are the results for all key stakeholders.

AEL Indonesia is also capable of offering a one-stop service. “We are creating partnerships with some of our customers. We are running a two-year project with Leighton Contractors of Australia in East Kalimantan. It has become a great success, specifically in terms of improving the productivity of the diggers in overburden removal.

explosives and solutions and not only as a product supplier. ” (Courtesy of Gerhard Hope - Inside Mining)

This partnership has enabled AEL to be seen as a premium supplier of

On site operations

Technical Services Team

BBRI Plant in Indonesia

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AEL Africa

Getting to know AEL Zambia Plc AEL Zambia Plc is the major producer and supplier of explosives, initiating systems and services to the Central African region. AEL supplies explosives products and provides mining solutions and services to a diverse group of customers in this region, from civil contractors, massive underground operations, and quarry services to multi-nationals operating some of the largest surface open pit mines of its kind in Africa. AEL has made significant investments into Central Africa and manufactures the majority of the products sold in the region through its regional plants. AEL has a number of regional manufacturing facilities for the production of bulk emulsion explosives for surface and underground use. The region also manufactures all of its packaged explosives requirements and assembles electric detonators and the full range of shock tube detonating systems. The complete range of AEL products, including electronic detonators, are supplied and serviced within the region. The main AEL factory in Zambia is situated along the Kitwe/Mufulira road, in the hub of the central African mining industry – the Zambian Copperbelt. It has extensive magazine facilities for buffer storage and uses its wellestablished transport logistics to effectively export all of its explosives

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products to countries like Malawi, Tanzania and the Democratic Republic of Congo in the region. AEL Zambia Plc was listed on the Lusaka stock exchange (LuSe) in October 2006. The company employs approximately 280 staff and indirectly employs a further 100 staff, such as security officers, and sub-contractors. AEL's customers comprise the leading copper and cobalt, underground massive and surface open pit mines in the Central African region. AEL Zambia Plc has a number of Corporate Social Responsibility programmes with the main focus on education and community projects. AEL Zambia Plc, an ISO 14001 and ISO 9001 accredited company, manages many environmental projects, such as the control of effluent, and assists the government with the eradication of Lantana plants within surrounding areas.

Business Contact: Jaco Human Divisional Director – Southern Africa Central Africa Cluster Tel: +260 966 990 536

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AEL Africa

AEL Zambia Plc hosts Shareholders

AEL Zambia employees along with shareholders

Jaco Human, Divisional Director – Southern Africa Central Africa Cluster

AEL Zambia PLC held an open day for shareholders on 23 July 2014 at its Mufulira Factory on the Copperbelt. AEL listed 20% on the Lusaka Stock Exchange in October 2006 and is the only explosives company operating in Zambia to have listed on the exchange. The shareholders’ day was hosted by Monika Katati of Sales Administration who has been with the company for 6 years. After a brief welcome and safety briefing, Monika gave an introduction and history of the company. Among the

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35 delegates attending the event were Dr Sixtus Mulenga, non-Executive Director and Chairman of the Audit Committee and Mrs Joyce Mwansa, Company Secretary. Shareholders were then taken on a tour of the factory. Following a hearty lunch, the group proceeded to the range for an explosives demonstration run by Dave Tyler, AEL’s Technical Manager. AEL’s impressive display created immense excitement.

Monika Katati, Sales Administrator AEL Zambia

On returning to the factory, Jaco Human, Divisional Director – Southern Africa Central Africa Cluster, enlightened the audience about the current position of the company, the challenges and the way forward. He noted that the future outlook is positive. The day was rated a success by all attendees. This was the first occasion that a listed company in the region had hosted its shareholders.

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AEL International

AEL offering customers added value through differentiated Blasting can be an expensive and highly technical operation, but the key to cutting costs is not by purchasing a cheaper product – it is by getting the best value for your money. AEL Burkina Faso regional manager Mohammed Elgharraz tells us how to get the best results at a reduced cost.

Mohammed Elgharraz AEL Burkina Faso Regional Manager

With mining companies cutting their costs and capital spending in an attempt to boost their profits and cash flow, Elgharraz has noticed that decision-makers tend to opt for cheaper products to meet their blasting needs. “It is true that buying a cheaper product will save you money in the short-term,” Elgharraz explains. “But if it doesn’t deliver the same energy and results, you are going struggle long-term with ‘mine-to-mill.’ If you compare a cheaper product to a superior one, you may find that your dollar is buying you less energy and you are not saving any cost at all.” Sufficient energy is key to effective blasting, he adds. “Blasting is very difficult. You cannot see the effort you need to break that rock. It is a huge and modern process and without the correct tools, you will struggle to achieve the desired result.” However Elgharraz insists that “you can have

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it both ways. You can save money from a ‘mine-to-mill’ perspective and still have the blast results you are looking for, often with even better results. The whole process will also become faster because you will have a significant improvement in fragmentation, milling grades and how many ounces you can get out of the mine using different kinds of products.” But how does one achieve this? “Well, technical support is essential,” Elgharraz adds. AEL deploys established methodologies that present customers with a wide range of customised options and choices, all of which ultimately lead to successful blasts. Down-the-Hole Services AEL provides down the hole services on the bench and on time, assisting in measuring holes products and managing quality checks during preparation of the blast. Application-specific explosives produced at the customer’s operation is extremely cost efficient, as it allows for total flexibility, as well as last minute changes on the bench to fit the different mine’s blasting requirements. Prime, Load, Tie and/or Shoot (PLTS) Taking things one step further, while offering the same services as those included in its Down-the-Hole offering, AEL has raised

Blasting News I Third Quarter 2014


On bench operations

services the bar with its Prime, Load, Tie and/or Shoot (PLTS) service, which addresses the requirements of customers that face resource and construction constraints and therefore require a solution to these problems without the need to hire more or up-skill existing members of staff. Opting for either the Fixed or Per Blasted Unit service, customers have access to AEL expertise on site for the duration of individual blasts. Deploying AEL’s PLTS service empowers customers with higher levels of convenience as AEL’s technical teams of expert crews (all accredited to adhere to legal compliance regulations) become an integral part of the production, planning and blasting operations.

environments, AEL offers its Rock-onGround service, which sees a shift in responsibility (in both drilling and secondary break scenarios) and costs to the AEL team. Customers can feel assured that they will receive a comprehensively planned and designed solution when they opt for the full blasting service.

Before the blast

After the blast

Using AEL’s full PLTS service means customers have access to hands on involvement on AEL’s part as their teams will manage the stemming of blast holes mark out and fire rounds and take on the legal accountability of the blasts, in addition to the services offered in its PLT offering.

In return for a cost per unit (using measurements of choice - cubes, metres, etc.) price, customers deploying AEL’s Rock-on-Ground solution are assured of: • Effective blast preparation; • Thorough charging and timing of operations; • Stock control and security of supply (including ordering, control, storage and stock management); • Labour supply (only accredited and skill staffers) to manage charging and timing of operations; • Zero tolerance where safety is concerned; and • Dedicated and experienced AEL staff who adapt their skill sets to suit the environment while enhancing it with these services.

Rock-on-Ground (underground and surface) For customers who wish to hand over the reins of particularly taxing blasting

AEL has been providing blasting solutions to the mining industry for over 120 years. This track record gives customers peace of mind to employ AEL’s full service offering that is tailored to optimise their operations for maximum benefit.

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Safety First

Safety is everyone’s business In caring for its people, customers and the environment, AEL is firmly committed to ensuring that all its activities are conducted safely to minimise risk to employees, contractors and the public. AEL’s annual Safety, Health and Environment (SHE) conference which was hosted in August is designed to advocate ‘Zero Harm’ in the workplace. The conference is a platform for AEL safety personnel to adopt leading practices and to learn about the management and reporting of safety and health issues. AEL’s activities are widespread, and because of this, the group’s exposure is diverse, examples of which include mining-related and road safety issues, manufacturing of initiating systems, bulk explosives, chemicals and explosives, as well as general engineering activities. With 17 businesses in the AEL group, there is a strong focus on standardisation throughout the organisation and an overall alignment of best safety and health practices. AEL embraces a safety culture throughout the group, and strives towards exemplary performance in the safety and health fields, including the development, manufacture, storage, distribution, testing, destruction and use of explosive initiating systems, bulk explosive and nitrogen based chemicals.

The Environmental Awareness Campaign was aimed at mobilising employees across the organisation to make a positive impact on their environment. While we live and work in different communities, it is imperative to remember that we face the same environmental challenges that ultimately affect the sustainability of life and the planet. The objectives of the campaign were to: • Create meaningful and sustainable ways to conserve two of the most precious resources; water and energy. • Improve methods of waste disposal. • Employees took advantage of this opportunity and presented fun and creative solutions in the form of multimedia to make a positive change at home or at work. Entries were reviewed by a panel of judges and the winners were announced at the SHE Conference. “Safety, Health and Environment issues within the Group remain the highest priority. We should afford these our undivided attention and ensure we have no injuries, anywhere under any circumstances.” Schalk Venter, Group Managing Director.

The conference heightened awareness and encouraged employees and the organisation as a whole to always ensure that our safety and environment switches are on. The main driver for the Safety Day at this conference was hazard identification. Delegates were introduced to the idea of snakes and how they can be likened to hazards and risks that we face in our business. The cardinal idea was the ability to identify possible risks we face and how these can be mitigated. Care and Conservation of the Earth The conference also focused on one of AEL’s core values which is to strive to continually improve the sustainability of our environmental performance. This is done through the ISO14001 environmental management system. AEL ensures that its environmental policy, standards, programmes and initiatives are rolled out in sites in South Africa, the rest of Africa, South East Asia and South America. As part of the SHE conference, AEL established an Environmental Awareness Campaign themed Care and Conservation of the Earth.

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Blasting News I Third Quarter 2014


Live demonstration with snakes

Blasting News I Third Quarter 2014

Delegates at the conference

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Thought Leadership

Blasting Masterclass offers knowledgetransfer and cutting edge innovation On 30 September 2014, AEL will once again host its Annual Blasting Masterclass, a premier industry event offering in-depth insight and cutting edge solutions for customers in the underground and surface mining sectors.

Trail-blazing innovations:

The conference, themed “Do you know what explosives energy you are buying?”, which is planned for over 200 delegates, will comprise of a full-day session incorporating the latest in mining safety technology, case studies and new innovations in the market. A dynamic exhibition will showcase AEL’s vast suite of products engineered to increase cost saving, enhance safety and deliver value. Trail-blazing innovations on display will include: • Convenient energy on demand - Buffalo Booster • Energy on tap - Cold Emulsion • Sustainable Energy - Used Oil • Precision Energy Electronics • Surface Blast Handbook • Blast-i Tablet

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Buffalo Booster - On-site, on-demand manufacturing to spec

Used oil emulsion Environmentally friendly and cost-effective

CE4 Tagger Robust electronic tagging and testing device functioning at an inherently safe level

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AEL is continuing to invest heavily into Research and Development (R&D) to provide the mining industry with cutting edge products that help customers optimise productivity in this highly competitive environment. With its large team of scientists and technicians, who all offer vast and varied backgrounds in chemistry, physics, chemical and mechanical engineering, AEL’s R&D team covers a growing spectrum of scientific approaches to explosives and initiating systems. AEL is focused on delivering technology and innovations that are developed to improve mining safety, mining optimisation, reduce costs and improve production output. The department exists to explore cutting edge research while offering field and plant support on all new and existing developed technologies. The team also ensures that the group maintains a firm grasp on the anticipated changes and developments in the world of explosives. AEL's R&D department has pioneered and patented many world firsts, with solutions to suit almost every application - including surface and underground operations. AEL’s highly skilled team, its vast range of products and solutions, equipment and technical resources have made the company an acknowledged

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leader by providing sector solutions in South Africa, African regions and international businesses. AEL truly understands the enormous responsibility of its role in the mining industry. Mining the earth’s resources is the reason for its existence. AEL strives to take meticulous care in the development, supply and application of our energy solutions in mining industries around the world, whilst continually evolving its solutions in order to remain relevant to customers and the broader community of stakeholders. Join the conversation from the Masterclass, follow us on:

ael_mining

“AEL’s Blasting Masterclass will showcase how AEL adds value for its customers,” Wayne Du Chenne, Executive Director: AEL SADC.

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AEL Events

AEL set to showcase products and services at key international events AEL will be participating in a series of international events during the last quarter of 2014. These include Mining and Engineering Indonesia, Coal Mozambique 2014 and The MENA Mining Show. These events are an opportunity for AEL to showcase its cutting-edge new technologies and value-adding services to all stakeholders. Learn more about the events and what they have on offer to delegates. Follow AEL’s updates from these key industry events via our social media platforms: Twitter @ael_mining Facebook: AEL Mining Services

Mining and Engineering Indonesia 29-31 October 2014, Jakarta International Expo, Indonesia. This event showcases products from the Minerals, Metals & Ores industry. The primary objective of this international trade show is to highlight the importance and value of various kinds of products and services related to mining and minerals processing industry. AEL will exhibit at the expo which will draw the attention of the mine site managers and mine owners by showcasing the modern changes

Artists impression of the exhibition stand

which are taking place in the mining and minerals processing industry. AEL Indonesia representatives Greg Rappard - Business Support Manager,

Carlos Paz - Technical Manager and Achmad Annama Chayat Organisational Development Officer will be present at the Expo. Source: http://10times.com/me-indonesia

Coal Mozambique 2014

MENA Mining Show

28-30 October 2014, Hotel Avenida, Maputo, Mozambique.

21-22 October, Dubai International Convention and Exhibition Centre, UAE.

Hosted by Mining IQ, the 4th Annual Coal Mozambique 2014 conference, taking place in partnership with the Mozambique Coal Development Association and endorsed by the Ministry of Minerals, will provide delegates with the ideal platform to discuss vital issues shaping the future of Mozambique’s coal industry and meet with key decision makers assessing the way forward. The event offers an opportunity to hear from leading coal producers on the latest projects taking place, how port and rail facilities are being developed, how new entrants will be able to access those facilities, latest development on government policies, what dynamics are shaping the buyer’s market and the latest investment opportunities funding projects. Trevor Lilford, Business Development Manager – Mozambique will represent AEL at the conference. Source: http://www.coalmozambique.com

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Back for a 7th year running this show is unrivalled in the region in terms of size and quality. With 1500 attendees from the Middle East and Africa, the show brings together the region’s mining community to promote investment, optimize operations and build relationships. Exhibiting at the show enables AEL to display our latest product offerings and differentiated services to existing and potential customers who are continuously looking to drive revenues, deliver more secure and reliable services, invest in new technologies and streamline operational processes. AEL will be represented at the show by Mark Benning, Divisional Director – North East Africa and Mohammed Elgharraz, Regional Manager – Burkina Faso. Source: http://www.terrapinn.com

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Captains of Industry

Who is Colin Wilson? Each quarter, we will be profiling our EXCO members for an insight into AEL’s leadership.

AEL’s International division comprises three business operations, servicing the Asia Pacific, European and South American markets.

Track Record Colin is Executive Director - AEL International.

Colin was appointed Business Director Surface and Massive Mining in 2006 and advanced to his current position in July 2009.

He heads up AEL’s international growth strategy in all markets outside the African continent.

For more information on our international operations visit www.aelminingservices.com

Colin joined AEL in 1983 as an engineer-in-training and gained extensive experience in explosives manufacture, research, mining operations and business management.

In our next issue we introduce you to Wayne Du Chenne, Executive Director – AEL SADC.

AEL Your Global Explosives Partner Southern Africa - Cape Town (T) +27 21 842 3901 East London (T) +27 43 745 2169 Gauteng Quarry Services +27 11 606 3523 Johannesburg (T) +27 11 606 0000 Kimberley (T) +27 53 802 6352 Klerksdorp (T) +27 18 477 1062 Kuruman (T) +27 53 712 3035/2958 Kwa-Zulu Natal (T) +27 31 266 4303 Mankwe (T) +27 14 558 2800 Mokopane (T) +27 15 491 1373 Mogalakwena (T) +27 15 418 2189 Nelspruit (T) +27 13 747 2278 Northern Province +27 15 491 1328 O’Kiep (T) +27 27 713 8597 Rustenburg Bushveld (T) +27 14 594 9300 Steelpoort (T) +27 13 230 8020 Venetia Mine (T) +27 15 575 2335 Welkom (T) +27 57 217 1252 West Wits Sales (T) +27 18 788 3390 Witbank / Emalahleni (T) +27 13 690 1242 Africa and International - Asia Pacific +6221 7592 4498 Botswana (T) +267 393 8133 Burkina Faso (T) +226 503 60329 DRC (T) +243 997 027 878 Egypt (T) +20 22461 8609 Europe +27 82 553 9080 Ghana (T) +233 302 762 633 Guinea (T) +224 631 339192 Indonesia (T) +6221 7592 4498 Mali (T) +223 207 93053 Mauritius (T) +230 269 1650 Namibia (T) +264 64 403 463 South America (T) +562 928 1300 Tanzania (T) +255 22 277 1055 Zambia (T) +260 966 990 945/9 Zimbabwe (T) +263 479 0846

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