A PUBLICATION OF PTS AFRICA
Leverage EQ to Transform Africa
First Edition July 2020
The African EQ Revolution The Dynamics of Resolve & Optimism Do you DO EQ
EQ4Africa Magazine
EQ4AFRICA MAGAZINE
CONTENTS 4 Conference Overview 5 Conference Faculty 10 EQ Conference 2019: Transforming Africa - Leveraging EQ to optimise learning & drive organisational performance
CHIEF EXCECUTIVE OFFICER Mucha Mligo EDITOR Mucha Mlingo DESIGN Epsilon Publishers PHOTOGRAPHERS EQ4Africa PUBLISHING SERVICES Epsilon Publishers CONTRIBUTORS Mucha Mlingo Natasha Nalyaka Enahoro Okhae The opinions expressed therein are those of the contributors and do not necessarily represent the views of PTS Africa. © 2020 PTS Africa. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage and retrieval system, without prior permission from the publisher.
12 Do you DO EQ?
16 The Dynamics of Resolve
& Optimism
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Conference Overview The conference is a platform for knowledge sharing, experiential learning & networking – where participants share insights, develop practical skills & gain best practice tips on how to leverage Emotional Intelligence to thrive in the constantly evolving environment.
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Q4Africa conference is an annual conference that brings together leading global minds in Emotional Intelligence to drive transformation across Africa in homes, businesses & communities.
Participants who attend the EQ4Africa Conference 2020 should expect To acquire skills that will enable them to develop a heightened level of self-awareness & identify appropriate responses to successfully navigate the prevailing emotions in the workplace. To build the emotional muscle necessary to thrive in the new normal.
Now in it’s 2nd year, the EQ4Africa Conference is the only such platform of its kind in East & Central Africa.
To understand the impact of emotions on engagement & productivity.
The conference is a platform for knowledge sharing, experiential learning & networking – where participants share insights, develop practical skills & gain best practice tips on how to leverage Emotional Intelligence to thrive in the constantly evolving environment.
To develop practical solutions to ignite motivation & drive sustainable performance.
In 2019, the EQ4Africa conference brought together 90 organisations drawn from across East & Central Africa. The attendees, key decision makers in their respective organisations, reported behavioural change resulting in heightened awareness, increased effectiveness & enhanced performance.
To recognise the importance of creating a ‘safe space’ – a supportive environment that will allow team members to process & find closure to ensure balance in a post-COVID 19 world.
EQ4Africa Magazine
Conference Faculty
Mucha Mlingo
Joshua Freedman
LeRoy Munetsi
Zuhura Sinare Muro
Founder & Lead Changemaker, PTS Africa
Chief Executive Officer, Six Seconds
Chief Operating Officer, Consulting – Alexander Forbes SA
Managing Director, Lindam Group, Tanzania
I am the Host & Convener of the EQ4Africa Conference 2020.
I am the Keynote Speaker at the EQ4Africa Conference 2020.
A self-professed Emotional Intelligence (EQ) Fanatic, Mucha is on a mission to transform Africa. She is passionate about empowering people to take ownership of a positive future.
Josh is the CEO of Six Seconds, the most extensive network of Emotional Intelligence practitioners worldwide committed to co-creating a world where people can be and do our best.
An International Keynote Speaker, Master Facilitator & Certified Emotional Intelligence Coach, Mucha was awarded the Women of Excellence Award by the Women Economic Forum in Delhi, India in 2019. She is also a Cherie Blaire Foundation Mentorship & Goldman Sachs 10,000 Women Alumni.
Six Seconds publishes outstanding learning, development, and assessment tools that make emotional intelligence a practical - invaluable skillset so people all over the world can access the wisdom and power of emotions.
Mucha is the Founder & Lead Changemaker at PTS Africa, a boutique consultancy firm dedicated to the development of people. PTS Africa uses it’s expertise in EQ as a foundation to assist organisations to successfully navigate change, reboot culture & drive sustainable performance.
Josh is on a mission to support ALL people to practice and grow Emotional Intelligence & thrive.
I am a Moderator at the EQ4Africa Conference 2020. Organisational Vitality: Thriving After COVID-19. LeRoy is a business professional with a diverse understanding of commerce and leadership gained through experience across a variety of industries and geographies. LeRoy is responsible for enabling and supporting all the client facing business units within the Group. Committed to making a meaningful contribution to the success of the African continent, LeRoy has experience operating at Board level in five different countries and has been a member of the Institute of Directors (Southern Africa) since 2010.
I am a Panelist at the EQ4Africa Conference 2020. Organisational Vitality: Thriving After COVID-19. Zuhura is a big picture thinker with hands-on experience in leading and transforming business enterprises through providing strategic oversight to management teams. She is also a certified Emotional Intelligence Trainer and Coach, and Accredited Facilitator for The Five Behaviours of a Cohesive Team.
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Conference Faculty
Christine Orono
Peter Njonjo
People Change & Culture Lead, ABSA Bank, Kenya
Co-Founder and CEO, Twiga Foods, Kenya
I am a Moderator at the EQ4Africa Conference 2020. Organisational Vitality: Thriving After COVID-19.
I am a Moderator at the EQ4Africa Conference 2020. Organisational Vitality: Thriving After COVID-19.
A seasoned and self-driven HR practitioner with 27+ years of extensive and broad HR experience mainly from a major international bank and in private consulting.
Peter Njonjo is Co-Founder and CEO of Twiga Foods, a company that aggregates informal retail demand and organizes an efficient supply chain for fresh and dry goods through a technology enabled B2B platform.
One of Christine’s passions in people development through coaching as she enjoys connecting deeply with people’s needs and helping them identify the right opportunities to excel and what they do.
Since 2014, Twiga has been bridging gaps in food and market security through an organised platform for an efficient, fair, transparent and formal marketplace. Previously, Njonjo also led the Coca-Cola business in East Africa, overseeing six countries including Kenya, stewarding investments of more than $1 billion over five years. He also led the restructuring of Coca-Cola’s route to market across East Africa.
Joseph V. Onyango MBS National Chairman, Institute of Human Resource Management, Kenya
I am a Moderator at the EQ4Africa Conference 2020. Organisational Vitality: Thriving After COVID-19 Mr. Joseph V. Onyango is the current National Chairman of the Institute of Human Resource Management (IHRM) he is the Chief Executive officer/ Commission Secretary of the National Police Service Commission (NPSC) an independent Constitutional Commission. An accomplished HR Practitioner, some of his landmark achievements in the National Police Service include review of the police curriculum, improvement of police welfare by developing new policies such as the training guidelines, counseling & chaplaincy policy and housing policy. He also introduced house and commuter allowance in the police service.
Jackson Saya Founder and Human Capacity Development Lead – S J Consulting, Kenya
I am a Panelist at the EQ4Africa Conference 2020. 4-Dimensional Wellbeing: Blending Emotional, Physical, Mental & Spiritual Wellbeing for Balance Panel. Saya Jackson is a catalyst for authentic living. His mission is to help individuals and organizations ADAPT to life’s transitions without losing their voice, values and Vision. He is the founder of Saya Jackson Consulting - A firm that helps individuals and organisations have the clarity, confidence and certainty to navigate challenging transitions and go further, faster at work and in life. When he is not working, you will find Saya reading, travelling, camping and mentoring young people.
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Conference Faculty
Dr. Edna Ngare
Dr. Precious Mlingo
Thandi Mvakali
Jayne Morrison
Head of Wellness, Jubilee Insurance, Kenya
Founder, Utano Health Solutions, Uganda
Director & Psychologist, Larona, South Africa
Regional Manager, MEAI Six Seconds
I am a Panelist at the EQ4Africa Conference 2020. 4-Dimensional Wellbeing: Blending Emotional, Physical, Mental & Spiritual Wellbeing for Balance Panel.
I am a Facilitator at the EQ4Africa Conference 2020. Shifting To The New Normal Cheese is Still Moving: Successfully Navigating Change & Uncertainty.
Thandi is a psychotherapist and coach in personal development and transformation. Over the years she has acquired skills in Neuro-linguistic Psychology (NLP), Brain Based Coaching; Imago Relational Therapy and Solution Focused Brief Therapy (SFBT) approaches.
Jayne is Regional Director of Six Seconds Middle East, Africa & India, as well as Founder and Executive Partner of Dynamic Learning.
I am a Panelist at the EQ4Africa Conference 2020. 4-Dimensional Wellbeing: Blending Emotional, Physical, Mental & Spiritual Wellbeing for Balance Panel. Dr. Edna is a strong believer of holistic and preventive health. Her focus is to lead people to be in charge of their own health by leading them to make healthy choices. Edna is a certified Corporate Wellness Specialist from the Corporate Health and Wellness Association (U.S) and has set up wellness programs that have produced positive results to the health and well-being of individuals. .
I am a Panelist at the EQ4Africa Conference 2020. 4-Dimensional Wellbeing: Blending Emotional, Physical, Mental & Spiritual Wellbeing for Balance Panel. Dr. Precious is a seasoned Wellness Consultant with a passion for changing lives through a holistic approach encompassing health education and coaching. In her journey she has discovered that the simple choices we make in our lives each day can make a profound difference to our health, sense of well-being and ultimately how long we live.
Thandi’s approach is eclectic and she works with individuals, teams and communities/ organizations. She is passionate about helping people be effective in achieving the outcomes/ results they desire in their lives.
With a decade of experience in EQ, her passion is maximising the potential of people by supporting them to unlock their value and increase performance both personally and professionally. Jayne’s infectious enthusiasm and strong commitment combine to create a rich learning environment that enable clients to increase personal, team and organisational performance.
EQ4Africa Magazine
Conference Faculty
Mogusu Momanyi
Joni Peddie
Kezy Mukiri
Enahoro Okhae
Founder & Chief Executive Officer, Goldsky Ltd
Chief Executive Officer Resilient People, South Africa
Managing Director, Pause Factory, Nigeria
I am a Facilitator at the EQ4Africa Conference 2020. Shifting To The New Normal Cheese is Still Moving: Successfully Navigating Change & Uncertainty.
I am a Facilitator at the EQ4Africa Conference 2020. Where Do We Go From Here? Bouncing Forward With Resilience.
Founder & Chief Executive Officer, Zuri Events
Mogusu Momanyi is the Founder Goldsky Marketing- A go-to market experiential agency enabling brands exponentially increase sales.
Joni speaks at conferences, which are now on larger ‘virtual’ platforms and facilitates team meetings (also virtually) on a variety of topics including: “performance issues/ harnessing change/ building Trust/EQ & NeuroLeadership enablers.” Joni loves the outdoors and being active: hiking, trail or road running. She has 5 Comrades Marathons, and 6 Two Oceans Ultra Marathons under her belt. Joni’s pride, joy and ‘true delight’ in her life are her two daughters. The youngest is at Stellenbosch University, and the eldest having finished a Post Grad Degree at GIBS, is now working with Joni.
I am a Facilitator at the EQ4Africa Conference 2020. Where Do We Go From Here? Bouncing Forward With Resilience.
I am a Facilitator at the EQ4Africa Conference 2020. Is the Glass Half Full? Leveraging The Skill of Optimism to Thrive.
A dynamic lawyer and award-winning entrepreneur, Kezy considers herself an impactprenuer. She is passionate about the internationalization of inclusive trade and building strong brands and sustainable enterprises on the African Continent.
Enahoro sustains an unwavering commitment to magnifying man’s limited efforts in today’s workplace, business and life. His major goal is to help individuals and organizations get the most out of themselves and help them get to their destination irrespective of where they are.
Kezy is a recipient of the Mandela Washington Fellowship and the Vital Voices Global Partnership fellowship. She is also an alumnus of the Goldman Sachs 10,000 Women and Cherie Blair Mentorship programs. In 2019, Kezy was awarded the Women of Excellence Award by the Women Economic Forum in Delhi, India.
He consistently achieves this goal through Life/ Business Coaching, Training Organizational Restructuring, Strategic Planning, Change Management, Scenario Planning, and other Human Resource Solutions.
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EQ CONFERENCE AFRICAN EQ 2019: THE REVOLUTION Transforming Africa - Leveraging EQ to optimise learning & drive organisational performance
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t was all sorts of nerves on 20th and 21st of February 2019 at PTS Africa who collaborated with Six Seconds, The Wangari Maathai Foundation and The Vale school Muthaiga to host the first of its kind EQ4Africa Conference. The 2 day conference was held at the Gem Suites Hotel in Kileleshwa and had 87 eager delegates and 12 inspiring speakers. The first day was centered around experiencing the power of Emotional Intelligence (EQ) to transform education in Africa by creating greater classroom engagement and increasing the motivation to learn. Education is key in all of us especially for the younger generation and it’s clear that we can’t keep doing the
same thing and expect different results. How education is served will definitely influence how it’s received. We’ve experienced or heard of cases of bullying in school, child violence at home and school and all this causes a lot of mental stress if not addressed. Education is not just about teaching math, science or the languages, but it’s also about social and emotional learning. Social and emotional Learning enables children and youth to cultivate essential life skills including awareness of one’s own emotions,
The first day was centered around experiencing the power of Emotional Intelligence (EQ) to transform education in Africa by creating greater classroom engagement and increasing the motivation to learn.
EQ4Africa Magazine
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fostering empathy, respect and care for others, establishing strong relationships, setting and achieving positive goals, making ethical and responsible decisions, and handling adversity constructively. The topics covered on this day were: Fostering mindsets for growth, the impact of social learning, cultivating balance in the classroom, EQ, education and the 21st Century skill building. navigating emotions to drive engagement and lastly navigating your power and potential. Day 2 of the conference was a milestone to organizations and individuals as the focus was on the power of EQ to cultivate and sustain a high-performance environment within organisations. It’s been reported that the workplace has become a toxic environment for employees to thrive due to the pressure they receive from their line
and top managers to perform and outdo themselves. The competition in business is also cut throat and there’s an invisible expectation to look a certain way in the eyes of society that mounts up the pressure leading to great emotional stress. Research has provided clear evidence outlining the impact of EQ on organisational and individual success. One of the most important applications of EQ is helping leaders foster a workplace climate conducive to high performance and help individuals be more aware of themselves and navigate through their own emotions. Emotions is not a popular topic and some may deem it weak as a topic of discussion. However, it’s been proven that if you understand and are aware of your emotions, it helps you develop positive social interactions which is a first step in helping one to identify their true potential.
The topics discussed were: the vital signs of performance, the impact of EQ on the future fit for the 2030 workplace, leveraging EQ to drive organizational performance, aligning individual purpose and organizational direction, mindful self awareness for effective leadership and building high performance teams. Lastly, there was a panel discussion on the State of the Heart African report that’s set out to equip 250 millions Africans with the tools to leverage EQ. The conference ended with a high note with the launch of PTS Africa into a more expanded portfolio from training to provide people development solutions around EQ training and coaching. The delegates on the other hand left with a hunger to apply all the practical tools learnt. Natasha Nalyaka, Content Writer & Events Planner Lavida Events Events Manager, PTS Africa
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Do you DO EQ? The Harvard Business Review has hailed Emotional Intelligence as “a ground-breaking, paradigmshattering idea,� one of the most influential business ideas of the decade.
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ost people know Emotional Intelligence is important – we have all heard that it can matter more than IQ. But the challenge is, many of us aren’t quite sure how to operationalise it, how to actually DO EQ. And that is why I started the EQ4 Africa Conference. Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: The question then is - what is required
for us to use this capacity for the greatest good, more particularly across the African continent? Most people first heard the term “Emotional Intelligence” around 1995 with the publication of Daniel Goleman’s best-selling book ‘Emotional Intelligence, Why it Can Matter More Than IQ.’ In that work, Goleman laid out a powerful case asserting that factors such as self-awareness, self-discipline, and empathy determine personal and professional success. He drew on the work of numerous leading scientists and authors who were working to define and measure the skills of Emotional Intelligence The Harvard Business Review has hailed Emotional Intelligence as “a ground-breaking, paradigmshattering idea,” one of the most influential business ideas of the decade. Often, such claims in the business world prove to be just a fad, with no real underlying substance. But the science of Emotional Intelligence has been explored by researchers across the globe, ensuring that it’s application is grounded in solid data.
Andrew Coleman defines Emotional intelligence (EQ) as ‘the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage and/ or adjust emotions to adapt to environments or achieve one’s goal(s)’ At Six Seconds, we have a simple definition of EQ – being smarter with feelings. Our research shows that EQ is strongly linked to increased performance outcome scores of Effectiveness, Relationships, Wellbeing & Quality of Life. That’s one reason the World Economic Forum identifies Emotional Intelligence as one of the essential skills for the future. Gerald Mount puts it this way – Emotional Intelligence has twice the power of IQ to predict performance. EQ is also a better predictor than employee skill, knowledge, or expertise.
Our research shows that EQ is strongly linked to increased performance outcome scores of Effectiveness, Relationships, Wellbeing & Quality of Life. That’s one reason the World Economic Forum identifies Emotional Intelligence as one of the essential skills for the future.
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But how does one DO EQ? To provide a practical and simple way to learn and practice emotional intelligence, Six Seconds developed a three-part model in 1997 as a process – an action plan for using EQ in daily life.
This Six Seconds model of EQin-Action begins with three important pursuits – to be more aware (noticing what you do), more intentional (doing what you mean), and more purposeful (doing it for a reason).
EQ-In-Action What am I feeling and doing?
What options do I have?
What do you truly want?
© Six Seconds
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At the core, Emotional Intelligence is something to BE
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y being more emotionally intelligent, smarter with feelings, individuals are more accurately able to recognize their emotions and the emotions of others. The exciting thing about Emotional Intelligence is that it is a learnable skill. That means that wherever you are on the EQ scale, you can
develop – you can strengthen your ‘EQ muscle’ and leverage what is an essential skill. I started the EQ4Africa conference to create a platform for knowledge sharing, experiential learning & networking – where participants can share insights, develop practical skills & gain best practice tips on how to leverage Emotional
Intelligence to thrive in the constantly evolving environment. EQ4Africa conference is an annual conference that brings together leading global minds in Emotional Intelligence to drive transformation across Africa in homes, businesses & communities.
EQ4Africa Magazine
Now in it’s 2nd year, the EQ4Africa Conference is the only such platform of its kind in East & Central Africa. The EQ4Africa Conference takes place this year amidst the onslaught of the COVID-19 pandemic, at a time where individuals are trying to figure out how to maintain balance and find the emotional & mental strength to navigate the uncertain road ahead. If Emotional Intelligence ever was a nice-to-have (and I don’t believe that it ever was), it has clearly become a ‘must-have’ in the face of all the challenges (and opportunities) that await us as we pivot to the ‘new normal’ – whatever that looks like.
The EQ4Africa is a timely event, giving space to a necessary conversation. In times of crisis, how do you ensure that leverage your emotions as a strategic resource to propel you forward, rather than suffer the consequences of them weighing you down like a ball & chain? It’s a brave new world out there – and those that will thrive will need to be armed with, amongst everything else, the ability to “DO” EQ! Mucha Mlingo, Founder & Lead Changemaker, PTS Africa
The exciting thing about Emotional Intelligence is that it is a learnable skill. That means that wherever you are on the EQ scale, you can develop – you can strengthen your ‘EQ muscle’ and leverage what is an essential skill.
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THE DYNAMICS OF
RESOLVE & OPTIMISM
We cannot choose the events we find ourselves in, they happen to us, we cannot choose the outcomes, they are a consequence of what has happened, but we can choose our resolve.
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orecasting is an important tool in business, we have witnessed several leaders and professionals give near perfect business forecast. At the beginning of every fiscal year, many organizations do their best to make a forecast for the new year, this helps to strategically make plans. While this is great, there are so many events in our lives and businesses that we cannot predict, a perfect example is the covid-19 pandemic. Numerous situations that are not planned for will occur as they are occurring now, it’s obvious that there is no absolute surety about plans and forecast; of all that is unsure, one thing however is sure and that will be captured in the word “change”. Disruption will happen, shocking events will happen, powers will change, policies will change, systems
will change, processes will change and all this will continue to affect the way we live, work, war, love, engage, and do business. So, what do we do in times like this? how do we engage a world filled with uncertainties and absolute certainty of change? There are so many things we can do and one of them is to clarify between events, outcomes and resolves as we make decisions. This is the time to understand the dynamics of events and outcomes and resolve as a tool to navigating this present world. A definition of event according to the dictionary is “what has happen or taken place” for example covid-19; a definition of outcome is “the result of something or may be the consequence”, for example people
dying or dwindling economy because of covid-19 and one definition of resolve is “to settle a matter or find solution and decide on a course of action”. We cannot choose the events we find ourselves in, they happen to us, we cannot choose the outcomes, they are a consequence of what has happened, but we can choose our resolve. While the event can be the same thing, and the outcomes are varying in effect, the resolve is totally in our jurisdiction. There are different types of resolves different people will make in the face of an event and herein lies the difference between those who practice optimism and those who don’t. What is optimism and how is it practiced? Please read further.
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Types of Resolves Hopeful vs Hopeless resolve A hopeful resolve is taken by people who expect to experience an eventual positive outcome from a situation irrespective of the present negative outcome; this paradigm aids the decision to keep moving, searching and influences strategic action that might help the situation in the long run. A hopeless resolve is taken by people who expect nothing positive from the situation, all that will be seen is the negativity of the present and all decisions will be made based on the prevailing negativity. A hopeless resolve is what leads to further negativity like depression and suicide.
Continuity vs Discontinuity Resolve A continuity resolve comes from the mindset of people who are able to see that the present situation is not an end, such that no matter what is going on, there can be an advancement, there is a tomorrow and it will come with good tidings. This mindset breeds creativity, adaptability and resilience. A discontinuity resolve comes from the mindset
of people who cannot see any form of advancement from the present situation, they see an end and do not have any motivation to continue, they lack the ability to navigate the present situation and unfortunately give up.
Possibility vs Impossibility Resolve A possibility resolve is taken by people who sees prospect and potential gains irrespective of the challenges at hand, they do not allow the present challenge blind them from the possibilities available; while the world saw the impossibilities or a metal flying into the air and staying there at will defying the law of gravity, the Wright Brothers kept seeing possibilities and made a resolve to keep researching and keep trying, eventually the possibility they saw was achieved. Possibility is always there, but do you see it? The Impossibility Resolve is taken by people who sees failure, they do not see any likelihood of a situation getting better, they cannot see any form of probability, their resolve is empowered by the fact that it is practically impossible to solve a present challenge,
it is impossible to move ahead and it is impossible to find a solution. The see impossibilities and make a resolve to end it. Their creativity is marred and they throw in the towel.
Inclusive Based vs Isolated based Resolve An inclusive based resolve is the type of resolve that comes from the mind of people who see a challenge from a widespread perspective. They see the present challenge as a general challenge, not a challenge affecting them alone, they find solace from the fact that the challenge is general and several people are looking for solutions to the problem, they find safety in the pervasiveness of the situation. This helps them get curious, seek collaboration, explore possibilities, reach out more and learn more. An isolated based resolve is the type of resolve that comes from the mind of people who see a challenge from an isolated perspective, they believe it is as a result of what they have done or not done, they beat themselves for doing the wrong thing, for making the wrong decision, for
making mistakes, for not preparing enough etc. they can go on and on about what they did not do well, what they should have done well and find no solution to the challenge. Optimism is the ability to proactively take a perspective of hope and possibilities in any situation you find yourself‌ (six seconds) particularly challenging situations. If you look around you, you will see evidence of possibilities from challenges that people have found themselves in and you will also see evidence of impossibilities from the same challenges; this means possible and impossible outcomes are available in the horizon, this leaves us with the power to choose which perspective we want to take, you can proactively take a perspective of hope and possibilities, this will aid hopeful, continuity, possibility and inclusive resolve and you will see your business, tasks, relationships and wellbeing advance irrespective of the situation you find yourself. ď Ž Enahoro Okhae CEO; Pause Factory Twitter @enahorookhae
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