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Account management Account management 60 second survey scores
● Our Relationship Managers (RMs) listen, understand and present options for services that are tailored to a client's needs
5 4.5
● RMs act as the client voice within Equiniti to ensure that client needs are met
4 3.5 3
● RMs carry out annual planning sessions with clients to understand their objectives and plan accordingly
2.5 2 1.5
● Our RM team has over 250 years of account management experience
1 0.5 March 11
January 11
November 10
September 10
July 10
May 10
March 10
● Quality is checked via our own benchmarking survey and training and development is planned
January 10
November 09
0
The service provided by your relationship manager
50
years
Our longest client relationship has lasted for over 50 years