Our World Summer 2016/17

SUMMER 2016/17 MEDICLINIC SOUTHERN AFRICA PERSONNEL MAGAZINE

Admin Day

SEE OUR PHOTO PAGES FOR FAMILIAR FACES

MEDICLINIC AT THE FOREFRONT READ ABOUT OUR FIRST CLINICAL LEADERSHIP CONFERENCE

MEDICLINIC MIDDLE EAST OPENS

DUBAI’S MOST ADVANCED CANCER FACILITY

WORLD PREMATURITY DAY WIN A unique look at the work done by one of our nursing units

CORPORATE LONGSERVICE AWARDS

A NUTRIBULLET IN OUR INSTAGRAM COMPETITION. SEE PAGE 51.

Contents 05

GETTING SOCIAL ON INSTAGRAM

Explore the power of image-driven social media.

COVER STORY

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NURTURING LIFE AT ITS MOST FRAGILE

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THE DIFFERENCE MEDICAL KNOWLEDGE AND EXPERTISE CAN MAKE

A neonatal team shares a very special story.

Two proud parents tell of a young fighter.

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WORLD PREMATURITY DAY

On 17 November 2016 premature babies were the focus of a worldwide campaign.

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ADMIN DAY

Departments celebrated in style.

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CLINICAL CONFERENCE

We attended Mediclinic's first Clinical Leadership Conference.

02 LETTERS

Mediclinic staff receive praise for excelling.

13 SEEN AND HEARD

Highlights of some of our recent activities and events.

17 CASUAL DAY

Staff helped to raise funds for services for people with disabilities.

19 SERVICE AWARDS AND ACHIEVEMENTS

31 LEADERSHIP ROADSHOW The Leadership Roadshow inspired staff throughout Southern Africa.

32 HEALTH AWARENESS DAYS

See many of the faces that made the Heart and Stroke Awareness Month a success.

34 SANLAM MARATHON

Staff took to the road to support this popular long-distance race.

Mediclinic Panorama and ER24 celebrate milestones.

35 SANLAM CAPE TOWN MARATHON FUN RUN

20 MEDICLINIC CORPORATE LONG-SERVICE AWARDS

36 SERVICE PROVIDER AWARDS

We bring you coverage of the long-service awards recently conferred on Corporate staff.

22 BREATHING SPACE

Excellent photography of the Blyde River Canyon.

24 MANDELA DAY

Staff honoured the great late statesman by making a difference in people's lives.

26 CSI: MEETING OUR COMMUNITIES

Mediclinic Prime members shine in the fun.

Meet 2016's winner.

40 EMERGENCY MEDICINE LEADERSHIP CONFERENCE

Patient safety and teamwork under the spotlight.

42 MEDICLINIC AROUND THE GLOBE

We are breaking new ground in the United Arab Emirates and Switzerland.

Our Corporate Social Investment initiatives give back to communities and assist the less fortunate.

44 INSIDE ER24

27 HOSPITAL NEWS

46 NEWSFLASH

We bring you the latest developments at two of our Western Cape hospitals.

28 MEET OUR DOCTORS

Meet highly qualified and professional medical doctors who were recently appointed.

ER24 shared its paramedic know-how at various recent events.

Keep up-to-date on the latest Mediclinic news.

50 CLIENT ALLIANCE PROGRAMMES

Mediclinic Prime and Mediclinic Baby offer members great benefits.

COMPETITION

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WIN ON INSTAGRAM

This summer we have an exciting social media competition with a Nutribullet smoothie maker up for grabs.

We want your story in the next issue of Our World WHEN SUBMITTING A PHOTO • Include a caption with the name, surname and title of each person pictured.

• Submit pictures in JPEG format of at least 2MB. WHEN SUBMITTING TEXT Submit only a short description of an event or interesting project of a maximum of 300 words. Include the contact details of the organiser or a contact person.

SUBMISSIONS Please send your submissions to ourworld@mediclinic.co.za.

CONTRIBUTIONS All contributions will be considered for publication (not all will be published or published as space allows).

The team EDITING Caryn Ross Corneli Schumann ART DIRECTION Marilize Botha Willem de Vries DESIGN Michele Fortuin

EDITORIAL Jessica Saunders

ADDITIONAL PHOTOGRAPHY Aubrey Johnson

PRODUCTION Lee-Ann Stoop Lika Tolken

Published by Mediclinic Corporate Communication and Mediclinic Design Studio Mediclinic Southern Africa, 25 Du Toit Street, Stellenbosch 7600 ourworld@mediclinic.co.za T +27 21 809 6500

Like us on OUR WORLD

LETTERS Mediclinic staff receive praise for going the extra mile for patients.

MEDICLINIC VERGELEGEN

MEDICLINIC BRITS

I would like to express my happiness with the Mediclinic Vergelegen Unit H and CCU staff concerning their service and attendance to Yolandi van Heerden before and after her brain surgery.

I would like to compliment your staff on their excellent work. We arrived on Saturday, 9 April 2016, late in the evening, at Mediclinic Brits with my daughter Gaby with an acute abdomen. We were received friendlily by your Admin Reception lady and then also by the nursing staff, as well as the Ampath sister. They all made it as comfortable as possible for my daughter. Even the radiographer set her at ease. Also, the nursing staff in the Paediatric Unit were helpful and friendly. Hats off to Dr NC Ngobeni who was calm, collected and totally at ease during a very busy night. I would just like to ensure that the efforts and friendliness of all the team members did not go unnoticed. I would appreciate it if the people who were on evening duty on 9 April know the public does appreciate their work.

On Monday, 18 July 2016 as I was dropping her off at Mediclinic Vergelegen I felt that I might lose her forever. Today I feel totally the opposite. I cannot recall any previous occasion at any other hospital, where I could not mention at least one bad experience. Never, even outside of normal visiting hours (the CCU included), were we shown the door at Mediclinic Vergelegen. Never, when we requested attendance, has any staff member kept us waiting, which includes at shift handover. Night shift took the initiative to call her doctor in the early morning hours to obtain and administer other medication to soothe Yolandi’s pain and get her to sleep. All the smiles, those of the tea ladies included, and never was there an unhappy face.

Numerous times I have asked Yolandi whether she was unhappy with the staff and their attendance to her. Never has her reply been negative. I can only imagine the extreme pain, uncomfortable situations and the tough mental times she had to go through. It was difficult for us and those close to her, but your staff were not only professional but human as well. I applaud and thank your staff for their attendance and service. Please do keep it up.

Evan Burger

MEDICLINIC VICTORIA

PN KYLE MUNSAMY

I wish to commend Kyle Munsamy for his sterling efforts regarding my brother who was at the hospital recently.

Kyle was knowledgeable, friendly, compassionate, cooperative, professional and meticulous. The Unit Manager for the High Care Unit needs to be commended, as well as her staff.

Dr Manfred Leibenguth Hartbeespoort

‘Nothing short of hospitable’ –Alma Venn

Anje

MEDICLINIC PAARL My son Orlando Venn was admitted on Tuesday, 5 July 2016 with a broken wrist. He had surgery that night and was discharged on Thursday, 7 July. He had travelled for Craven Week with the Zimbabwe Under 13 Rugby Team. Your hospital staff were absolutely amazing and nothing short of hospitable. My son had no family there and he says your staff treated him very kindly and attended to his every whim. As a 13-year-old he was very impressed with the meals, especially the huge frikkadels and lasagne. In his exact words: ‘Mummy, it is proper here.’ I could never thank you enough for your well-run facility and your amazing staff. Thank you and God bless all your wonderful employees.

Alma Venn 2

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MEDICLINIC MIDSTREAM The Patient Administration Manager Elizma van Zyl, recently put in a big effort to get a procedure (a cardiac ablation by Dr Ruan Louw) done with Bestmed. She also showed a lot of empathy and care. We just wanted to thank her and mention the passion and competency she showed in her capacity as Patient Administration Manager.

Dr Pieter du Plessis

MEDICLINIC DURBANVILLE I was admitted to Mediclinic Durbanville on Wednesday, 20 July 2016 for a procedure. I was very impressed with the administration and was contacted

by Antoinette from your Admissions Department a day prior to admission.

When I arrived on the Wednesday everything was already done and correct. All I had to do was to sign the consent form.

I was admitted to Unit D and was met by PN Adeel Wildschudt. From the word go she made me feel I am important. She

was friendly and made everything as easy as she could for me. She was wellinformed and could answer all my questions. She made me feel like a person and not ‘just a number’ or ‘just another patient’. Between her and PEN Ancha Bothma, they made sure I was comfortable. Ancha, and especially Adeel, really stood out for me and are truly an asset to your hospital. I was almost sad to leave when I was discharged, as they both made me feel at home.

ELIZMA VAN ZYL

Antoinette Burger

MEDICLINIC CORPORATE OFFICE ICT We at Dr Quonita Talip’s rooms wish to extend a special thank you to the Mediclinic Information and Communication Technology Team. Your professionalism, patience and help through the last few months are very much appreciated. Every time we call you because of a crisis we face, you help us in a competent and friendly manner which is so much appreciated. Our computer illiteracy is never laughed at. This means a lot to us. Please keep up the good work and please keep us on track. Thank you once again.

FROM LEFT: PN ADEEL WILDSCHUDT, PEN ANCHA BOTHMA AND RECEPTION ADMINISTRATOR ANTOINETTE BASSON

Dr Quonita Talip, Elize and Malcey

SHARE YOUR PATIENT JOURNEY STORIES ON OUR PJ INTRANET PORTAL

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MEDICLINIC CAPE TOWN I have, unfortunately, had many stays at various private hospitals, for brief and extended periods of time, some of them serious where I was in the High Care Unit and my condition was precarious and life-threatening. All of these stays have been positive in terms of medical care and treatment by doctors and nursing staff. However, none have gone ‘out of their way’, other than within the ambit of treatment prescribed by the providing medical team and basic nursing care.

However, my recent stays at Mediclinic Cape Town have made me feel special and cared for, both as a patient and client. Dr Jason Crane is my treating doctor. He always extends himself beyond the normal port of service provision as a doctor. Thanks also to Billie and Lauren, his administrative staff.

The treatment I have received has always made me want to come back – not that one wants to come back to a hospital, but you have to if you have a chronic condition. Hospital General Manager Michelle Africa goes out of her

way to welcome me and personalises my stay with visits to the unit. Patient Experience Manager Renaldo Adams makes sure I am comfortable. Thus, my stay is at ‘home away from home’. The nurse in charge of Unit F, Carol Liebenberg, ensures that I am comfortable, that my dignity as a patient is respected and that the medical treatment prescribed

by Dr Crane is carried out with diligence and commitment. The homely but stately ambience as one enters the reception area extends to the units, and to the catering staff who politely provides you with sumptuous meals. You are greeted by all staff as you move through the hospital, including the theatre staff who recognise you and asks how you are doing. Therefore, as a patient, I choose Mediclinic Cape Town and would recommend it as among the finest hospitals in the CBD and Southern suburbs.

Neil Sampson

FROM LEFT: UNIT MANAGER CAROL LIEBENBERG, PATIENT EXPERIENCE MANAGER RENALDO ADAMS AND HOSPITAL GENERAL MANAGER MICHELLE AFRICA

MEDICLINIC POTCHEFSTROOM

MEDICLINIC VICTORIA

’N BAIE SPESIALE SERTIFIKAAT IS UITGEREIK AAN DIE PERSONEEL VAN MEDICLINIC POTCHEFSTROOM. HIERDIE UNIEKE BLYK VAN WAARDERING WYS DIE IMPAK WAT GEHALTEDIENS OP PASIËNTE EN HUL NAASBESTAANDES HET.

I just wanted to say thank you to Dr Siviwe Mpateni.

My daughter is a very sickly child and tends to get really sick when exposed to viruses, etc. All that I ask when I bring her to a doctor is a thorough check-up by a doctor who really cares. We found that when I brought her to the Emergency Centre, Dr Mpateni was so thorough. I felt sure he had given the correct diagnosis of my daughter and prescribed the correct medication because he had examined her correctly. Most

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doctors just took a look at her and then gave a completely incorrect diagnosis.

This was my experience so many times. I am very thankful for him having done the consultation and just thought he should be commended.

Roxanne Gordon

DR SIVIWE MPATENI

GETTING SOCIAL ON

WE WANT TO HEAR FROM YOU!

Instagram Nowadays a picture paints more than the proverbial thousand words as its reach can be extended globally within seconds via the powerful online networks that exist between people. This impact is even greater on the image-driven social media platform Instagram where you can tell an entire story, filter or #nofilter.

We asked Mediclinic’s Senior Social Media Engineer Darren Leite, about the decision to launch an Instagram account. ‘Instagram is such a powerful way to tell people’s stories,’ says Darren. ‘You can capture so much emotion in a single shot and convey the personal story behind it. That’s what people do on Instagram: They capture what’s going on in their lives and they share it with others.’

WIN

A NUTRIBULLET WITH MEDICLINIC AND INSTAGRAM. SEE PAGE 51.

The key pillars of Mediclinic on Instagram are people and infrastructure. One can’t live without the other and at Mediclinic we have both so that’s what makes it such an impressive oper ation. In terms of these two key pillars of ours, the people aspect includes the human faces that embody our work – our patients, our staff and our doctors. Infrastructure covers technology and facilities. Instagram also enables us to spread the word about our various awareness campaigns, health months and more. ‘We’re really excited about this channel of communication that we’re opening up and we have lots of visual stories to tell,’ explains Darren.

@madrebooysen01 Yesterday I graduated, completing my 2 year Nursing course. Today I’m a qualified Enrolled Nurse. Thanks to #Mediclinic for giving me and my friends the opportunity to become what we’ve always wanted to be.

Nursing professionals! Solemnly pledge. #Nursing

@Effortlesslymish Outside the office! Isn’t it just a really beautiful day outside? Rocking it in the Design Studio at Tijger Park. #theoffice #graphicdesigner #instagood #Mediclinic

Look for the handle @mediclinicsouthernafrica on Instagram and start following us.

CONNECT AND SHARE WITH US ON THESE SOCIAL MEDIA PLATFORMS: Mediclinic Southern Africa

@Mediclinic

@mediclinicsouthernafrica

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Nurturing

LIFE AT ITS MOST FRAGILE We take a look at the very special work done at Mediclinic Muelmed in celebration of World Prematurity Day, which took place on Thursday, 17 November 2016.

In South Africa, eight out of every 100 babies are born before

nurses say that as soon as it is possible they encourage skin-to-

37 weeks of pregnancy. To increase their chances of survival

skin contact through kangaroo care. This contact reduces the

inspiring teams of nurses and doctors at our hospitals look after

baby’s stress hormone responses and calms them, while also

the smallest of the small and the weakest of the weak.

allowing for critical bonding with the baby.

When we first heard about baby Rirhandzu he had been at the

Rirhandzu means ‘love’ and his second name, Katekile, means

Mediclinic Muelmed’s Neonatal Critical Care Unit (NNCCU) for

‘blessed’ which seems to reflect his happy nature. The nurses

about 150 days and the team under Unit Manager PN Felicia

who have bonded with him during his initial days and subsequent

Soniyi were preparing to discharge him. Rirhandzu was born at

stay recognise his personality. He likes nothing better than when

24 weeks gestation and weighed a paltry 505g. He had grown

EN Pauline Khotle massages him, especially around his head. His

to a much stronger 2.59kg when he was first discharged. A

calm and relaxed manner during these massages is in stark

team of dedicated doctors, nurses, dieticians and other support

contrast to the flurry he causes when the team must bath him. In

staff had nurtured him to a fighting weight and size.

PN Happy Mabena’s words Rirhandzu ‘is not a fan of water, to this day he will not relax or calm down like babies usually do during

Soniyi and her team of nurses work around the clock caring and fighting for these babies.

a bath’. Rirhandzu has a keen appetite. Pauline tells us that he is definitely a fan of Purity. ‘He becomes excited and can’t wait for the next spoon. He moves about until he finishes his feeds.’

But what does it take to prepare the babies to be discharged

The NNCCU at Mediclinic Muelmed has seven experienced

when you know everything about them and are so attached to

permanent neonatal nurses who are individually allocated to the

them? Soniyi says that this is the work they love – focusing on

babies in the unit which can accommodate seven, but at times

the quality of care they provide. She makes sure that each staff

takes care of more babies. With many of the babies having an

member is empowered to interact with the parents to equip

average stay of three months, there are definitely strong bonds

them on how to cope when their baby is discharged.

that develop with them.

‘I remember the moment I came back from leave in July,’ says On average 3 000 babies are born early at Mediclinic hospitals

Soniyi. ‘I told the team to take the oxygen off and whenever he

each year. How is the team able to focus on looking after the

needs it we could give it to him to support his oxygenation. We

babies, as well as empowering the parents to bond with their

did as we planned and I can confidently say that Rirhandzu* went

children within a clinical, sterile environment?

through three days without needing oxygen support.’ These are proud moments in the team’s life – the small and big successes of

Soniyi explained the nurses teach and orientate the parents

caring for such fragile human beings.

about everything they are doing, highlighting what is best for the baby and what should be avoided during the critical days.

Mothering bonds have not changed through the ages and the

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*Baby Rirhandzu was subsequently readmitted to the unit for a little while longer but the team was happy to discharge him shortly before World Prematurity Day.

TOPMOST PHOTO: PN FELICIA SONIYI (UNIT MANAGER NNCCU), MR AND MRS SEABELA WITH BABY RIRHANDZU AND DR DOMINIQUE BUNDUKI (PAEDIATRICIAN)

TOP LEFT: PN PAULINAH POO TOP RIGHT: PN FELICIA SONIYI MIDDLE: PN HAPPY MABENA BOTTOM: EN PAULINE KHOTLE

BABY RIRHANDZU AT A FIGHTING WEIGHT.

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PREMATURE BABIES AT MEDICLINIC IN NUMBERS:

MARLÉ MOSTERT WAS BORN AT MEDICLINIC GEORGE 12 YEARS AGO.

THE DIFFERENCE

MEDICAL KNOWLEDGE AND EXPERTISE CAN MAKE WHEN MARLÉ MOSTERT FIRST SAW THE LIGHT OF DAY SHE WAS THREE MONTHS PREMATURE. TODAY, 12 YEARS LATER, HER GRATEFUL PARENTS LOOK BACK ON THE WORK DONE BY STAFF AT MEDICLINIC GEORGE’S NEONATAL CRITICAL CARE UNIT. Twelve years ago our daughter Marlé Mostert was born at Mediclinic George. We will always be grateful for what the personnel of the Neonatal Critical Care Unit did for our

400g Weight of the smallest premature baby that survived at Mediclinic

10% – 15% Approximate percentage of all babies born at Mediclinic that are admitted to the Neonatal Critical Care Unit

daughter. Marlé was born three months premature and weighed 720g. Today she is a healthy 12-year-old, our pride and joy. She is excelling at school and also participating in kick-boxing. If I look back today I cannot believe that such a frail and broken little person 12 years back can be alive today, let alone participate in sports. Thank you.

Keep on doing the good work and keep on praying for your patients. We will always remember your prayers when you knew that there was nothing more you could have done on the medical side. Surely this and your medical knowledge and expertise made the difference. You have our sincere appreciation and respect for the good work that you are doing. Although the current personnel may or may not have assisted our daughter, we think it is important to convey this word of encouragement to all personnel at the Neonatal CCU. We know that some days it is not the easiest job. But keep your spirits up. Proof of your work is 12 years old today. Blessing to you all.

The Mostert family

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500 Average number of admissions to the Neonatal Critical Care Unit at Mediclinic Medforum a year (Possibly not all premature babies)

World Prematurity DAY

CELEBRATED ON 17 NOVEMBER 2016

MEDICLINIC PIETERMARITZBURG Elmarie Buitendach with her daughter Alejandra, born at only 590g, and Unit Manager Catherine Miller from the NNCCU celebrating World Prematurity Day last month.

The NNCCU celebrated World Prematurity Day with Hospital Management and Dr Raksha Takoordeen.

MEDICLINIC MEDFORUM

MEDICLINIC VEREENIGING

Dr Khomotjo Monene holds one of the many babies discharged from their NNCCU.

To celebrate World Prematurity Day, the hospital hosted a party to celebrate those children who have been able to lead active lives since they were discharged from the Neonatal Critical Care Unit.

MEDICLINIC STELLENBOSCH The NNCCU celebrated World Prematurity Day with purple balloons in the unit.

From left: Unit Manager Lirina Potgieter, PN Alicia Stubbs, EN Lezanne Davids, PN Eva Simons and PN Beryl Davidse

MEDICLINIC PANORAMA A dedicated team of nurses are looking after our smallest patients at the hospital.

We salute the dedicated staff of our Neonatal Critical Care Team.

From left: EN Marlene Von Sitters, PN Hester van Eeden, EN Almira Eiman, PN Faheema Witten, Heinrich Petersen, Deputy Nursing Manager Kath Barry, Unit Manager PN Estelle Koert and PN Tina Paul

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OUR PEOPLE

YOU ARE AS

Dankie vir die reëlings.

Dit was ’n baie spesiale manier om ons dag mee te begin!

UNIQUE AS YOUR FINGERPRINT ADMIN DAY

Mediclinic thanked all its Admin staff for their individual contribution to the company’s success. There were a lot of smiles on Admin Day, Wednesday, 7 September 2016 as it was celebrated in many festive ways across Southern Africa. Here are some photos you shared with us.

MEDICLINIC GEORGE AND MEDICLINIC GENEVA

Dankie vir al dié! Dit was regtig lekker!

FROM LEFT: UNIT ADMIN ASSISTANTS AUDICE JEYI, DENISE HEYNS AND GLORIA KAMTE, RECEPTION ADMINISTRATORS WILMA ARMSTRONG AND GWEN BRANDERS, UNIT ADMIN ASSISTANT CHALETH TREURNICHT AND CARE WORKER SHANTAL SEPTEMBER

FROM LEFT: TECHNICAL ASSISTANT HARRIS MOEKETSI, HUMAN RESOURCES CLERK JEANETTE MONI, RECEPTION ADMINISTRATORS GAYLENE WILLIAMS AND CECELIA SMITH, THEATRE DISPENSARY CONTROLLER GERALD KAMFER AND PHARMACY STORE CLERK MICHOLENE JAFTHA

MEDICLINIC VEREENIGING

Thank you all!

Just a note to say thank you from all of us. You have done a great job to make our day.

Happy Admin Day.

MEDICLINIC VEREENIGING STAFF WERE TREATED TO TIME IN THE SUN ON ADMIN DAY WHERE THEY WERE SHOWN THE BASICS OF PLAYING BOWLS.

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OUR PEOPLE

MEDICLINIC LOUIS LEIPOLDT

THE RECEPTION TEAM AT MEDICLINIC LOUIS LEIPOLDT CELEBRATE THEIR ADMIN DAY GIFTS.

Thank you for the lovely gift. Rewards like this definitely brighten up the day.

MEDICLINIC PLETTENBERG BAY

We just want to thank you and the organising team for arranging such an amazing Admin Day concept.

We can feel how it lifted the spirits of the employees.

MEDICLINIC CONSTANTIABERG

FRONT: PATRICIA MODI MIDDLE ROW FROM LEFT: IRENE SENEKAL, ANNELIE BARNARD, CRYSTAL JANSEN, SHARON PATTERSON, RAYLIZE TERBLANCHE AND WENDY BRINK BACK ROW FROM LEFT: MARY-ANN PETERSEN, GAIL PALMER AND NADINE HEARNE FAR BACK: SHAWN KRUGER

ADMIN STAFF MEMBERS WERE TREATED TO A SPECIAL GIFT AND SWEET TREAT. FROM LEFT: ACCOUNTS CONTROLLER KIM LAMB, PATIENT ADMINISTRATION MANAGER JULIE WALTERS AND ACCOUNTS CONTROLLER ADELE PAULSE

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OUR PEOPLE

MEDICLINIC TIJGER PARK

MEDICLINIC HOWICK

THE MEDICLINIC DESIGN STUDIO ENJOYED THE DAY WITH SOME FINE COFFEE AND TREATS. FRONT ROW FROM LEFT: DANIELA NEETHLING, ELMARI KUYLER, CHRISTINE KÜHN, MISHQA ROSSIER AND MICHELE ISAACS MIDDLE ROW: LEE-ANN STOOP, MARILIZE BOTHA, COREZA DU PLESSIS, LINDIE NEL AND CORNELI SCHUMANN BACK: DE WET VAN DEVENTER AND WILLEM DE VRIES

CARE WORKER LUCIA SHEZI SHOWING OFF THE GIFT SHE RECEIVED AS PART OF MEDICLINIC HOWICK’S ADMIN DAY CELEBRATIONS.

Proud to be part of Mediclinic!

Colleagues throughout the country were united in good cheer on Admin Day.

MEDICLINIC POTCHEFSTROOM

CORPORATE OFFICE

The Pharmacy Services team gave Admin Day an enthusiastic thumbs up!

MEDICLINIC PAARL

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MEDICLINIC TECHNOPARK

MEDICLINIC PANORAMA

OUR PEOPLE

Seen and heard Mediclinic’s people are driven by the communities they serve.

Here are some pictures highlighting recent activities and events.

MEDICLINIC MUELMED A mother of one of our babies who was admitted to the NCCU baked a special uniform-themed cake to thank the staff for their dedication.

From left: Unit Manager Felicia Soniyi (Neonatal Critical Care), EN Winnie Mhlanga, PN Irene Ramatsui and EN Pauline Khotle.

MEDICLINIC VEREENIGING

MEDICLINIC MUELMED

The hospital participated in a recent blood donation drive held in the foyer of the hospital.

The hospital started with a blood donation initiative in 2013. Ever since its inception it has been greatly supported by hospital staff. In the picture Case Coordinator Pierre du Plessis donates blood.

From left: EN Annie Bester and EN Hanlo Gunter doing their bit for the shortage of blood experienced by the SANBS.

MEDICLINIC PANORAMA At the July senior citizens information session in 2016, the topic was pet therapy. The group received a visit from two very special guests, Coco and Zoei, who entertained the group and did a little pet therapy of their own.

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OUR PEOPLE

MEDICLINIC KLOOF The nurses who were present 13 years ago when Mediclinic Kloof delivered its first set of triplets to Carol Ann Rorke, celebrated the triplet’s birthday on 1 August 2016.

Back: The mother of the triplets Carol-Anne Rorke, PN Erika Hogendoorn (Neonatal), Unit Manager Alda Viljoen (Neonatal), Dylan Rorke and PN Tersia Botha (Neonatal).

Front: Older sister Charmice Rorke, Tivia and Tiara Rorke

MEDICLINIC KLOOF Unit Manager Linky Makwela and her team in the Paediatric Unit celebrated winning the Hospital Handwash Competition for July 2016.

MEDICLINIC KLOOF A high tea was hosted for Mediclinic Kloof’s netball and soccer team to thank them for their continued enthusiasm and participation.

Hospital General Manager Riëtte Swart (middle) is pictured with the netball captain Cathrine Kganane and the soccer team captain Norman Mukhaha. The teams recently participated in an interhospital tournament.

MEDICLINIC HEART HOSPITAL The hospital took part in the National Hand Hygiene Day. From left: PN Phillis Diale, Clinical Risk Manager Wendy Burnett and Dr Richard Jobo (Physician)

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OUR PEOPLE

MEDICLINIC LOUIS LEIPOLDT

MEDICLINIC CONSTANTIABERG

Pharmacy staff shone bright on Sunflower Day even amid the bustle of the Pharmacy Department being under construction.

Mediclinic Constantiaberg supports the Sunflower Fund each year on Sunflower Day. To create some awareness throughout the hospital, cancer survivor Andy Melck and Springbok rugby player Siya Kolisi visited staff members.

From left: Senior Pharmacist Lorencia Somerset, Store Clerk Joyce Ntsabo, Pharmacist Ruwayda Sayed-Jalal, Stock System Controller Marius Adonis, Pharmacy Manager Aneesa Ebrahim, Surgical Buyer Paul Abrahams, Intern Tasneem Suleman, Pharmacist Assistant Peaceful Tshabangu, Store Clerk Carlene Fritz, Store Clerk Shirley Kok and Runner Johanna Davids.

Back row from left: Survivor Andy Melck, Springbok rugby player Siya Kolisi and Accounts Controller Timothy Killin Front row from left: Credit Controller Magdalene Fortuin, Receptionist Anthea Cupido, Clinical Coder Tarnya Cloete, Clinical Coder Madeleine de Andrade, Case Manager Dorianne Niemann, Confirmations Clerk Janice Burns, Creditors Clerk Alexis Campbell and Reception Administrator Edward Arnold.

MEDICLINIC POTCHEFSTROOM Far right: The staff of Unit A danced and celebrated Heritage Day. It was held on Saturday, 24 September 2016.

Right: The Pharmacy team showcased traditional headgear in honour of Heritage Day.

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OUR PEOPLE

MEDICLINIC PANORAMA Mediclinic Panorama is home to a crèche for the children of its staff members. On Spring Day they planted a tree in their garden in celebration, adding their handcrafted birdfeeders to the tree as part of a lesson.

MEDICLINIC HOWICK Mediclinic Howick welcomed the start of spring with the staff bringing beautiful flowers from their gardens to brighten up and bring colour to the hospital.

EN Snothando Spengane from Mediclinic Howick celebrating with her own flower inspiration.

MEDICLINIC HEART HOSPITAL The hospital bid farewell to two nurses, PN Ronel Delport and PN Charmaine de Klerk. They have worked for Mediclinic Heart Hospital since 1995. These two professional nurses worked for the hospital when it was Pretoria Heart Hospital, which changed to Curamed and is now Mediclinic Heart Hospital. The hospital would like to express sincere gratitude to them for their invaluable contribution, not only to Mediclinic Heart Hospital but the Mediclinic Group at large.

From left: PN Ronel Delport, Nursing Manager Thabiso Bale and PN Charmaine De Klerk

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#

CASUAL day Every year on Casual Day the staff of Mediclinic add a lot of fun to their work and raise funds for services for people with disabilities. Here are some of your pictures of the day which was held on Friday, 2 September 2016.

MEDICLINIC PAARL By supporting 2016’s Casual Day, Mediclinic Paarl raised more than R1 000 for the Ligstraal School for Disabled Children in Paarl.

Pictured here are the members of the Orthopaedic Team (who looked more like professional cyclers than nursing staff!).

Back from left: PN Ina Blatt, EN Mariaan Fortuin, EN Sheridon Morris, ENA Clayton Roode, EN Ilke Lewis and Theresa Wilkens In front from left: EN Zinobia Roziers, SPN Roseline Jantjies and PN Elizma Appollis

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OUR PEOPLE

CASUAL Every year on national Casual Day the staff of Mediclinic add a lot fun to their work and raise funds for services for people with disabilities. Here are some of your pictures of MEDICLINIC the dayPOTCHEFSTROOM which was held on Friday, 2 September.

MEDICLINIC GEORGE

The CCU staff chose netball as their theme to show their support for Casual Day.

The CCU staff were on top of their game with SPN Leonie Muller, Unit Admin Assistant Poppie van Eck, Unit Manager Lieschen de Goede and PN Ahil Mohan celebrating Casual Day.

MEDICLINIC POTCHEFSTROOM

MEDICLINIC GEORGE

The team in Unit 8 selected sumo wrestling as their theme for their Up Your Game Casual Day.

The Technical Department at Mediclinic George is never left behind when it comes to getting into the spirit. The team upped their game this year for Casual Day.

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From left: Bulelani Thwalo, Jan Swarts, Patrick Dyani, Riaan Prins, Dudley Williams and Welcome Qebana

MEDICLINIC LOUIS LEIPOLDT Admission staff celebrated Casual Day with a Springbok theme.

Back row from left: Jody Dryden, Lenandri De Witt, Vanessa Steenkamp, Priscilla Lester and Nomthandazo Motlhasedi Front: Palesa Posholi

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Service awards

&

achievements

MEDICLINIC AND ER24 CONSTANTLY STRIVE TO AWARD EXCELLENCE AND CELEBRATE MILESTONES.

MEDICLINIC PANORAMA 30 YEARS In August 2016, Mediclinic Panorama cele-brated its 30th birthday and saluted 20 staff members who celebrate 30 years of service at Mediclinic Panorama this year.

Front from left: Jakobus Kok (Pharmacy), Arthur Klein (Technical), and Nursing’s Theresa Byl, Dottie Afrika, Iola Du Toit, Angela Hollenbagh and Dedré Fourie Back from left: Jeandré Russouw (Security), John Filander (Technical), Annmarie Siebrits (Nursing), Accounts’ Hester Lombard, Debby Cedervall, Elaine De Beer and Mariette Goncalves (Unit Admin Assistant), as well as Nursing’s Yvonne Jackson, Lena Mentoor and Charlotte O’Connor

ER24 FIVE-YEAR SERVICE AWARDS The following people from the ER24 Welkom base received their certificates from Central Region Manager Sidney Venter. Next to him are (clockwise) Elsie Letaoana, Seun Mathlare and Abel Matekoane.

Bottom left: Wessel Oosthuizen of ER24 Bethlehem Base received his certificate from Branch Manager Neels Moller.

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OUR PEOPLE

MEDICLINIC CORPORATE OFFICE LONG-SERVICE AWARDS THE 2016 CORPORATE OFFICE LONG-SERVICE AWARDS WERE HELD AT THE EUREKA WINE ESTATE IN DURBANVILLE IN LATE OCTOBER, COMBINING GOOD COMPANY WITH SPECTACULAR BACKDROPS, DELICIOUS FOOD AND LIVE MUSIC.

Congratulations to all the recipients of the awards. We thank you for your dedication to Mediclinic and for playing your individual part in putting our patients at the forefront of everything we do.

25 YEARS’ SERVICE

DANIE MEINTJES CONGRATULATED COLLEAGUES (PICTURED FROM LEFT) ANN VAN ZYL, GERT HATTINGH, HILTON ANDREWS AND WIMPIE AUCAMP AND PRESENTED THEM WITH THEIR LONG-SERVICE CERTIFICATES.

10 YEARS’ SERVICE

FRONT ROW: DANIE MEINTJES, LEE-ANN BELL, JACKIE STEYN, LIZETTE MARTINS, CARINA DE KOCK, MARIJKE KERSHOFF, KOERT PRETORIUS AND GREG VAN WYK MIDDLE ROW: KALLIE MARTIN, CHANTEL HECTOR, JAMES ARENDS, HILDEMARIE DE WAAL, FRANKA ERASMUS AND MARIAAN MOSTERT BACK ROW: DR BIREN VALODIA, EDWILL DELL, ELIZE VAN DEN BERG, JUANITA BOOYSEN, LLOYD WOOD, DIEDRE ADONIS, DR RENÉ TOUA, ALBERT GILBERT, PIETER PITOUT, WESLEY RUDOLPH AND AMANDA APPELGRYN

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5 YEARS’ SERVICE

FRONT ROW: DANIE MEINTJES, MARTHIE BLANCKENBERG, HAPPINESS MATHANZIMA, SHAMEEMA ADAMS, JESSICA SAUNDERS, RENTIA WILKEN, GREG VAN WYK AND KOERT PRETORIUS BACK ROW: ANNELIZE BRONKHORST, NINO DAVIDS, JANA DU TOIT, WENDY GOLIATH, MARILIZE BOTHA, MARWAAN BARNES, GEORGINA DAVIS AND BRENDAN MYBURGH

PATIENT EXPERIENCE INDEX

INTERNATIONAL

VALUABLE INSIGHTS INTO THE PATIENT EXPERIENCE IN THE PAST TWO YEARS 50 000 OF OUR PATIENTS’ VOICES HAVE BEEN HEARD. WHAT INSIGHTS HAVE WE GAINED? In October 2014 the first Press Ganey surveys were sent out to our patients and we embarked on the Patient Experience Index (PEI) journey to improve the patient experience and build a patient-centred culture through compassionate connected care.

Feedback has highlighted three areas around communication which offer opportunities to improve, including communicating around treatment decisions, keeping patients informed, as well as responding to complaints or concerns raised during the hospital stay. These areas have appeared consistently in the Top 10 priority index throughout the various regions.

Action plans have been developed at each hospital to address areas of improvement.

A positive patient experience impacts positively on clinical outcomes.

Allowing my family and me to be part of the discussion around my treatment assisted my healing process.

My nurse explained the new medication I was prescribed and explained why she had to monitor my vitals. I felt like I was in the loop.

My nurse immediately addressed my concerns.

She was professional and I was relieved when I could see her concern for me as a patient.

OUR PEOPLE

BREATHE Inhale. Exhale. Repeat

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OUR PEOPLE

THE BLYDE RIVER CANYON IN MPUMALANGA IS ONE OF THE WORLD’S LARGEST. IT IS KNOWN FOR ITS BIODIVERSITY AND SPECTACULAR VIEWING POINTS, SUCH AS GOD’S WINDOW. Share images* you’ve taken in your town by sending them to ourworld@mediclinic.co.za and it could be featured in the next Our World Magazine. *The pictures will need to be of a high resolution (of at least 4MB).

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OUR HOSPITALS

67

MINUTES

MANDELA

DAY

EVERY YEAR ON MANDELA DAY WE CELEBRATE AND HONOUR THE SPIRIT OF MADIBA BY OFFERING 67 MINUTES OF OUR TIME TO MAKING A DIFFERENCE IN OTHER PEOPLE’S LIVES. MEDICLINIC STAFF AT VARIOUS HOSPITALS HELPED THE COMMUNITIES THEY SERVE IN MANY WAYS.

MEDICLINIC CORPORATE OFFICE The ever-enthusiastic CSI team from Corporate Office got into the swing of Mandela Day as they quickly assembled 13 824 meals through the organisation Stop Hunger Now. The team packed individual meal packages that would be distributed to needy communities through Stop Hunger. By simply adding water and cooking the meal, beneficiaries would receive a vitamin-enriched meal that would be filling and wholesome.

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MEDICLINIC TZANEEN

MEDICLINIC WORCESTER

Staff from Mediclinic Tzaneen spent their 67 minutes for Mandela Day at Fola Moya in Lenyenye, where the elderly with no family at home are cared for. The residents are collected in the morning and Fola Moya feed them during the day and take them back home in the afternoon. The Mediclinic Tzaneen visit included lunch, donations of clothing, a gift bag of toiletries, as well as a health check.

The staff at Mediclinic Worcester selected House of Hope for their Mandela Day project. Food, clothing, toiletries and baby goods were collected in support of this house of safety for abused women

‘

It is what difference we have made to the lives of others that will determine the significance of the life we lead.*

MEDICLINIC HEART HOSPITAL

FROM LEFT: DRIVER NELSON BARDMAN,

FRONT FROM LEFT: NANCY FROM FOLA MOYA, UNIT MANAGER SPN SIMON SHAI (EMERGENCY UNIT) AND PN LILIAN MUKHARI (TOGA LAB) BACK: UNIT MANAGER SPN JOHANNA MASINGE (UNIT F), DRIVER IKE SHIKWAMBANA, UNIT MANAGER SPN DIANA FERNANDES (UNIT D), CLINICAL RISK MANAGER SPN ELANI OLIVIER, UNIT ADMINISTRATIVE ASSISTANTS FATIMA MANGENA AND EMMA BEZUIDENHOUT, PRETTY MASHAPA OF LIMPOPO CATERERS AND RECEPTION SUPERVISOR PRINCE RAMOSHABA

MEDICLINIC HOWICK Mediclinic Howick took to the streets to do its 67 minutes work for the community.

The team cleaned up litter along the main road of Howick to ensure everyone could appreciate the beauty of the area.

RECEPTION ADMINISTRATOR AMY AGULHAS, THE HOUSE MOTHER OF HOUSE OF HOPE MAGRIETA JACOBS, THE HOUSE OF HOPE FUNDRAISER CHARMAINE BEZUIDENHOUT AND TELEPHONIST JOAN-MARI BUYS

’

In celebration of Mandela Day and the spirit of giving back, a non-profit organisation was identified in Pretoria Central.

The Porter’s House provides holistic support for women in crisis and their children. It has become a place where women and children are empowered to discover their full potential and to be reintegrated into society. Staff donated clothing for women and children.

MEDICLINIC LIMPOPO In support of Mandela Day, the staff at Mediclinic Limpopo set out to visit the Tough Living with Cancer (TLC) Unit at the Polokwane Provincial Hospital. Dr Phophi Ramathuba, a member of the executive committee of the Limpopo Department of Health, was able to share the 67 minutes with the team. While the emotion of the day was overwhelming for those that visited the facility, the efforts of the team were successful in bringing smiles and special moments to the patients.

PICTURED IS DOCTOR RELATIONSHIP MANAGER NIRESH SINGH (MIDDLE) AND PATIENT EXPERIENCE MANAGER BOKANG NKARENG (ON HIS LEFT) WITH SOME OF THE MOTHERS WHO LIVE AT THE CENTRE.

*For more inspirational Mandela quotes visit www.nelsonmandela.org.

OUR HOSPITALS

Meet ing our Communi t ies THE MEDICLINIC CSI INITIATIVES AIM TO GIVE BACK TO OUR COMMUNITIES AND TO MAKE A DIFFERENCE IN THE LIVES OF THE LESS FORTUNATE AS BEST WE CAN.

MEDICLINIC VEREENIGING Mediclinic Vereeniging staff felt challenged by an appeal by local radio station FM 102.2’s charity drive and set about collecting packets of soup. The result was 884 packets collected by the team.

MEDICLINIC GEORGE AND MEDICLINIC GENEVA The Mediclinic George and Mediclinic Geneva management team, together with the CSI committee and catering staff, visited the Blanco Clinic and handed out soup and sandwiches. It was a humbling experience for all who encountered the appreciative faces.

MEDICLINIC VEREENIGING FROM LEFT: UNIT ADMINISTRATIVE ASSISTANT ZELDA CAMPHER, SPN BINAH MBUTUMA, STOCK CONTROLLER CELESTE MACART AND UNIT MANAGER RIA DRAKE (BACK)

Mediclinic Vereeniging recently sponsored a trauma bag to a local school. Patient Experience Manager Selka-Ann Badenhorst handed the trauma bag to Republiek Primary School’s head boy and leaders.

MEDICLINIC PANORAMA The Learning and Development Department together with the Infection, Prevention and Control Department at Mediclinic Panorama recently hosted an outreach project at Iris House. Iris House is a community-based interval care facility which was experiencing challenges caring for children with urinary catheters.

Mediclinic Panorama was able to provide training for the staff on the equipment, as well as basics on hand hygiene to ensure the best possible care for their patients.

MEDICLINIC PANORAMA Mediclinic Panorama sponsored the Bellville High School Hockey Team with an emergency bag to be used during tournaments.

BACK ROW FROM LEFT: KAREN MULLER, HANNELIE SWART, ABIGAIL ASHINGTON AND BARBARA VISAGIE (ALL FROM OUR LEARNING AND DEVELOPMENT DEPARTMENT), SUZANNE VAN NIEKERK AND PAMELA GAZZARD (BOTH FROM IRIS HOUSE) FRONT ROW FROM LEFT: TANJA DE JAGER, LESTER VAN DER BYL (ALSO FROM THE LEARNING AND DEVELOPMENT DEPARTMENT) AND INFECTION PREVENTION AND CONTROL SPECIALIST ELIZABETH SCHOEMAN

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OUR HOSPITALS

HOSPITAL News READ THE LATEST news and updates from within Mediclinic hospitals.

MEDICLINIC PANORAMA The Healing Hearts Group meets on a monthly basis at the hospital to provide support to patients and family of people with heart conditions. In 2016 they celebrated 10 years of providing valuable support to the community.

MEDICLINIC DURBANVILLE

In August 2016 Mediclinic Panorama opened its new hybrid theatre as part of its 30th birthday celebrations. The hybrid theatre allows doctors to perform a full range of procedures – from endovascular to hybrid to minimally invasive or open surgery – in a single room, virtually without compromise. This also allows for the opportunity to explore new procedures in an environment designed for the broadest clinical needs. The hybrid theatre also has the potential to improve care for patients, by allowing for multiple procedures to be performed in the same room in one treatment session that would otherwise be performed in separate rooms.

Mediclinic Durbanville turned 21 in August 2016. To celebrate this milestone all staff, patients and doctors were invited to participate in a potjiekos competition. The Pot Luck Potjiekos Competition was held on the hospital premises on Friday, 5 August 2016. It was well-attended, with 20 teams from different departments competing for the winning title.

Themes at the celebation varied from African, Italian and Western to a local farm stall. Two executive chefs from the Ruslamere Conference Centre had the arduous task of judging the competition. Mediclinic Durbanville thanks everyone who contributed to this memorable event.

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OUR HOSPITALS

MEET OUR

DOCTORS

MEET THE HIGHLY QUALIFIED AND PROFESSIONAL MEDICAL DOCTORS WHO ENJOY WORKING HARD IN THEIR DAILY DUTIES AS WELL AS PLAYING HARD ON THE SPORTS FIELD OR DIRT TRACK.

MEDICLINIC MORNINGSIDE Dr Chris Kassianides, Chairman of the Gastroenterology Foundation of South Africa, received the South African Gastroenterology Society Gold Award for his contribution to gastroenterology and hepatology in South and sub-Saharan Africa.

MEDICLINIC CAPE GATE

Dr Chris Kassianides is the founder of the Gastroenterology Foundation of South Africa. The foundation celebrated its 10th anniversary in 2016.

Prof. Francesco De Rosa, an expert on invasive fungal diseases from Turin, Italy, visited Cape Town for a series of lectures on anti-fungal treatment and also attended the Antimicrobial Unit round at Mediclinic Cape Gate in September 2016.

He was very impressed by the progress made by Mediclinic Southern Africa in the field of antimicrobial stewardship. Here he can be seen with some members of the multidisciplinary team who usually form part of the weekly rounds.

FROM LEFT: DRS WESSEL MEYER, JOHAN VAN WYK, ANLIZE ENSLIN, PHILIP BOTHA, PROF. DE ROSA, AND DRS ELIZABETH WASSERMAN AND LIOR SARELI

FROM LEFT: THE GASTROENTEROLOGY FOUNDATION OF SOUTH AFRICA’S PROF. SANDIE THOMSON (UCT), PROF. JAKE KRIGE (UCT), DR CHRIS KASSIANIDES AND DIRECTOR PROF. JAY HOOFNAGLE (LIVER UNIT NIH BETHESDA MD)

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OUROUR HOSPITALS HOSPITALS

NEW DOCTORS AT MEDICLINIC MEDICLINIC LOUIS LEIPOLDT DR EMILLE REID, PHYSICIAN Dr Emille Reid works in the field of infectious diseases. He holds several qualifications from Stellenbosch University, including a MBChB, BSc with Honours in Medical Sciences as well as an MMed in Medicine. He completed his specialist training in 2001 with a two-year residency programme in infectious diseases and also HIV. He has been in clinical private practice since 2007 and is still active in training of medical and other students, doctors and nurses. His main interests include antibiotic stewardship, general infectious diseases and all aspects of HIV management and care.

MEDICLINIC POTCHEFSTROOM

DR NAAS TERBLANCHE, ORTHOPAEDIC SURGEON Dr Naas Terblanche recently joined Dr Adriaan van Zyl on a fulltime basis in private practice at Mediclinic Louis Leipoldt. Their focus is the treatment of foot and ankle pathology. Dr Terblanche holds an MBChB degree from Stellenbosch University and a FCS Orth, obtained at the Nelson R Mandela School of Medicine at the University of KwaZulu-Natal. He completed his specialist training in 2003 and spent a year in England completing a foot and ankle fellowship and was the head of the Foot and Ankle Unit at the Tygerberg Academic Complex and the Stellenbosch University until May this year. He still trains medical and other students as well as orthopaedic registrars.

DR LIESEL ANDRAG, PAEDIATRIC CARDIOLOGIST Dr Liesel Andrag grew up in Pretoria and received her MBChB degree at Stellenbosch University. She then returned to Pretoria where she completed her paediatric studies at the University of Pretoria. She worked for five years as a paediatrician in private practice in Krugersdorp and then relocated to Cape Town to further her studies in paediatric cardiology at the Red Cross and Tygerberg Hospital. She joined the paediatric practice of Drs Keating, Du Plessis and Van der Merwe on Friday, 1 July 2016. She will provide a paediatric cardiology service and a limited general paediatric service.

DR MARC MERVEN, ENT SURGEON Dr Marc Merven obtained his medical degree from the University of Cape Town in 2003 and completed his specialisation through Stellenbosch University. During his training, he was very involved with practical research projects. His MMed project focused on the effects of grommets on children with middle-ear effusions and looking at improvement in hearing after the insertion of grommets. He was a pioneer in the use of the endoscope in ear surgery at Tygerberg Hospital, promoting minimally invasive surgery in his department. He also serves at Tygerberg Hospital as an ENT consultant in the Head and Neck Division and assists with training of medical students and ENT specialists.

Some of Mediclinic Potchefstroom’s doctors played in a four-ball team during the Gimmies Golf Event held on Friday, 2 September 2016. This is a huge annual community event. Approximately 160 players took part on the day.

FROM LEFT: DR THEUNS JANSON, DR ETIENNE THOMAS, HOSPITAL GENERAL MANAGER BLAKE VAN ASWEGEN AND DR ADRIAAN VERMOOTEN

MEDICLINIC TZANEEN

MEDICLINIC PANORAMA DR JOHAN MALAN, NEUROSURGEON Dr Johan Malan, a neurosurgeon, joined Mediclinic Panorama early in October. He completed his undergraduate studies at Stellenbosch University in 2003, followed by an internship and community service in Port Elizabeth. His postgraduate studies in neurosurgery were completed at the University of Cape Town, Groote Schuur Hospital with a qualification in the degree FC Neurosurg (SA) in May 2014. From 2015 to September he was the head of the department of neurosurgery at the Kimberley Hospital Complex in the Northern Cape. He was responsible for all emergency and elective neurosurgical and spinal conditions as the only neurosurgeon in state practice for the Northern Cape.

FROM LEFT: DURING AUGUST JAN-LOUIS PRETORIUS, DR GARY MIDDLETON (ADMITTING DOCTOR TO MEDICLINIC TZANEEN), BILL NOEL AND CHRIS DANDO PARTICIPATED IN THE TRANS BAVIAANS MOUNTAIN BIKE RACE. DR MIDDLETON ALSO REPRESENTED MEDICLINIC DURING THE CAPE EPIC IN 2016.

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OUR EVENTS ADVERTORIAL

FINANCIAL WELLBEING

A Smart Choice FOR YOUR INVESTMENTS

The Alexander Forbes app allows you to update your nomination form online.

DO YOU NEED INFORMATION ABOUT YOUR RETIREMENT FUNDS?

You can view featured instructional videos

Accessing information about your retirement fund is as easy as using your smartphone. Mediclinic, together with Alexander Forbes, are committed to finding innovative solutions to meet your needs.

View your profile information

To make planning easier, Alexander Forbes has created an app to allow members to access current values on their investments at the touch of a button.

You will have a quick view of all your benefits, immediate savings updates, as well as access to informative videos to assist you in securing your financial wellbeing.

Register with AF Online. Registration may take up to 48 hours. Once the registration is complete you can access the app via the iPhone App Store or Google Play Store, free of charge.

30 OUR WORLD

View your current portfolio details

You can change your password on the app The app allows you to contact us

OUR EVENTS

A leader is someone who demonstrates what’s possible.

- Mark Yarnell

Share the journey

MEDICLINIC SOUTHERN AFRICA’S RECENT LEADERSHIP ROADSHOW TRAVELLED FAR AND WIDE TO ENGAGE WITH STAFF AT VARIOUS OFFICES AND HOSPITALS IN SOUTH AFRICA AND NAMIBIA.

MEDICLINIC CORPORATE OFFICE

MEDICLINIC LOUIS LEIPOLDT

Mediclinic Corporate Office’s Leadership Roadshow was presented at the Spier Wine Farm in Stellenbosch. MCSA: CEO Koert Pretorius (pictured) and Chief Clinical Officer Dr Stefan Smuts presented it to the staff from Corporate Office, Technopark and Tijger Park.

Staff who attended one of the Leadership Roadshow Sessions which was held at Mediclinic Louis Leipoldt.

MEDICLINIC WORCESTER

Celebrating the event are (back row from left) Surgical Stock Controller Barendin Van Deventer, Administrative Assistant Zelda Victor (Obstetrics), Training Facilitator PN Izél Selders, Unit Manager PN Gladys Hankey (Orthopaedics) and Security Officer Besley Pietersen. In front from left is Reception Administrator Chadwill Loeks and PN Sari Hansen (Obstetrics).

Preparing for the Leadership Roadshow screening are Administrative Assistant Philonah Cloete (Medical Unit), Archive Clerk Elizabeth Fritz and WCA Clerk Michael Helm.

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OUR EVENTS BUSINESS

September was Heart and Stroke Awareness Month and we offered the public free blood pressure and cholesterol tests at various venues throughout South Africa. Here are some pictures of this year’s campaign.

MEDICLINIC NELSPRUIT

During September 2016 free testing of blood pressure and cholesterol was offered to the community around Mediclinic Nelspruit.

Close to 300 people were tested.

FROM LEFT: ABEL NKAMBULE ASSISTS OLGA MANHIGA. | CENTRE: ENEAS HUNGVANA ATTENDED THE RECENT HEALTH AWARENESS TESTING AND WAS ASSISTED BY EN THANDEKA MADONSELA. | RIGHT: PN TENELE LOKOANE UNDERTAKES TESTS ON DELIWE MKHONTO.

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MEDICLINIC PAARL

MEDICLINIC MORNINGSIDE

MEDICLINIC HIGHVELD

Mediclinic Paarl offered free cholesterol and blood pressure tests to the public as part of Heart and Stroke Awareness Month. EN Gaynor Richards is pictured.

EN Siyabulela Makubalo assisted a patient at Mediclinic Morningside during their Heart and Stroke Awareness Month activities.

The team at Mediclinic Highveld was on standby for patients attending free screening tests.

MEDICLINIC CORPORATE OFFICE

On Monday, 26 September 2016 Mediclinic employees at the new Corporate Office in Stellenbosch had the opportunity to go for blood pressure and cholesterol tests as part of Heart and Stroke Awareness Month.

[

]

By knowing your risk factors you can manage them – either with medication or lifestyle changes.

MEDICLINIC LOUIS LEIPOLDT

MEDICLINIC WELKOM

MEDICLINIC WELKOM

Mediclinic Louis Leipoldt nursing staff assisted the public with blood pressure and cholesterol tests. The event was held at the Willowbridge Centre on Thursday, 29 September 2016.

Training Facilitator PN Maria Theron and Learning and Development Facilitator PN Hannelie Hoogendyk provided health information to the public and conducted cholesterol testing.

Training Facilitator PN Maria Matsuinyane took the blood pressure of Marie Els, a Mediclinic Prime member.

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OUR EVENTS

SANLAM CAPE TOWN

Marathon

The Sanlam Cape Town Marathon is a 42.2km race along a spectacular route in the natural beauty of Cape Town’s coast. The marathon took place on Sunday, 18 September 2016 and the Mediclinic Corporate Events Team was on hand to provide medical support.

The weekend of the Sanlam Cape Town Marathon featured a few shorter (but just as challenging) events such as the Peace Trail Runs, Peace Run/Walk and the shorter Fun Run for the whole family.

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OUR EVENTS

MEMBERS TOOK TO THE ROAD FOR 2016’S Fun Run

Baie dankie. Ek is baie bly dat ek die kaartjies gewen het. Ná my eerste Comrades dié jaar het ek nog nie weer lus gehad vir hardloop nie. Dit was my dogter Zoë se eerste wedloop en dit was so lekker om die wenstreep saam met haar te kon oorsteek!

Members of Mediclinic Prime were thrilled with the entries they received to participate in the Sanlam Cape Town Marathon Fun Run. It seems that many of the Prime members just needed some encouragement to get out and about. Members participated together with friends and family.

‘Thank you, Mediclinic. You helped my 21-year-old out the bed and on the road.’

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OUR EVENTS

EXCELLENT SERVI PROVIDERS RECOG MEDICLINIC IS RELIANT ON A NUMBER OF SERVICE PROVIDERS TO ENSURE THAT WE ARE ABLE TO DELIVER EXPERT QUALITY CARE TO OUR PATIENTS. PROVIDERS INCLUDE ALL AREAS OF PROCUREMENT, FROM MEDICAL DEVICES TO OFFICE SUPPLIES, AND ARE RATED ON THEIR SERVICE BY THE VARIOUS CLIENTS WITHIN THE BUSINESS.

SERVICE PROVIDER OF THE YEAR

SERVICE PROVIDER NOMINATIONS

Fresenius Kabi South Africa, a healthcare company that specialises in lifesaving medicines and technologies, was announced as the 2016 winner and is a first-time recipient of the prestigious title.

Relevant departments within the Corporate Office nominated their key service providers for the Service Provider of the Year Award.

The supplier who received the highest score from the hospitals is awarded the prestigious Mediclinic Southern Africa Service Provider of the Year Award, after having gone through the nomination and rating process.

Hospital nominations are based on specific criteria such as response time, service delivery, accuracy, training, loan equipment and support in a crisis situation. Finalists in the categories attended the prestigious event where Mediclinic acknowledged their valuable contributions. The event took place in August 2016.

The handover of the trophy to the winning company Fresenius Kabi South Africa (Pty) Ltd. FROM LEFT: MCSA CHIEF FINANCIAL OFFICER BRAAM JOUBERT, ANGELA ALFONSO AND MIKKO TIITINEN, BOTH OF FRESENIUS KABI SOUTH AFRICA (PTY) LTD, AND MCSA PHARMACY PROCUREMENT MANAGER VENESHA SHUNMUGAM

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If you strive for excellence, success will follow.

- Sherya Goshal

ICE GNISED NOMINEES FOR THE AWARD WERE AS FOLLOW:

MCSA CEO Koert Pretorius was the speaker at the event.

3M South Africa

ICNet

Akacia Medical

Isipani Construction

Alexander Forbes

Medtronic Africa

Arrabon Trading cc BSN Medical

Motion Perfection Industries

De Leeuw Quantity Surveyors

Okuhle Media Orderwise

Durbanville Hills Restaurant

Respiratory Care Africa

Endecon Ubuntu

Stryker South Africa

Fresenius Kabi South Africa Hitch Digital Media

Smith & Nephew Symbiosys United Pharmaceutical Distributors

The master of ceremonies for the evening was MCSA Procurement General Manager Annelia Bezuidenhout.

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OUR EVENTS

MEDICLINIC SOUTHERN AFRICA’S

FIRST INTEGRATED

CLINICAL LEADERSHIP CONFERENCE

The first integrated Clinical Leadership Conference was recently hosted in Cape Town in alignment with the strategy of PatientsFirst@Mediclinic.

It was aimed at strengthening the integrated approach of the clinical leadership to lead Patient Safety improvement.

As an introduction, the various roles

driver and fishbone diagrams).

a greater understanding of emotional labour, stress and anxiety and how

in the clinical services department were highlighted. Based on composite

Teams of hospital clinical leaders worked

this can hamper learning, teamwork

data pertaining to adverse events and

together to develop their approach and

and communication. The conference

mortalities, MCSA’s Patient Safety

application of these QI tools in relation to

was closed with an emphasis on

priorities were identified and linked to

the collective Patient Safety improvement

reducing patient harm by using quality

collective improvement focus areas.

areas as communicated by Dr Stefan

improvement science.

Smuts. Each hospital then actively Team members were introduced to

developed the foundations of their

In anticipation of the conference,

the Model for Improvement and the

strategy to improve medication safety,

attending hospital leaders were requested

fundamental principles of Quality

one of the major Patient Safety focus

to submit a write-up of one of their

Improvement (QI) science. The

areas, based on an analysis of their own

quality improvement initiatives related to

conference then focused on interactive

hospital’s medication error data.

improving patient safety. Altogether 43 submissions were displayed as posters

workshops providing practical applications of the skills and tools (e.g.

During the final day of the event,

in the hotel foyer to facilitate sharing of

process mapping, evidence-informed

psychological safety and its impact on

barriers, lessons learnt and improvement

idea generation, data analysis, run charts,

Patient Safety were addressed, bringing

gains so that as an organisation we are

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FIRST PLACE — MEDICLINIC WELKOM HOSPITAL CLINICAL MANAGER DR PIET JANSE VAN RENSBURG, NURSING MANAGER MELANIE TODD AND REGIONAL CLINICAL MANAGER: CENTRAL REGION ANTOINETTE BOTHA WHO WAS IMPROVEMENT ADVISOR TO THE PROJECT. FIRST PRIZE WAS AWARDED TO THE QUALITY IMPROVEMENT INITIATIVE TITLED ‘EARLY IDENTIFICATION OF PATIENT DETERIORATION

BY IMPROVING REPORTING AND ACTING ON ABNORMAL VITAL SIGNS’. THE PRIMARY AUTHOR IS MELANIE TODD.

People do not decide to become extraordinary.

They decide to accomplish extraordinary things.

SECOND PLACE — MEDICLINIC PANORAMA

- Sir Edmund Hillary

‘FALLING LEAVES – A QIP TO REDUCE PATIENT FALLS AT MEDICLINIC PANORAMA’ WAS AWARDED THE SECOND PLACE IN THE PATIENT SAFETY AWARDS. THE PRIMARY AUTHOR IS ANNMARIE SIEBRITS.

not constantly reinventing the wheel.

These submissions were also evaluated based on sound improvement criteria.

At the first Annual Patient Safety Awards, held during the conference gala dinner, each team received a certificate of recognition of their participation and the top three winners were celebrated.

THIRD PLACE — MEDICLINIC HOOGLAND ‘EARLY IDENTIFICATION OF PATIENT DETERIORATION BY REPORTING AND ACTING ON ABNORMAL VITAL DATA’ WAS IN THIRD PLACE IN THE PATIENT SAFETY AWARDS. THE PRIMARY AUTHOR IS MARIÉ ERWEE.

The clinical teams left the conference empowered to apply the learnings with their hospital teams. We look forward to ongoing collective learning and spreading of best practice across MCSA as QI science spreads through the business.

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OUR EVENTS

LEADERS KEEP The Mediclinic Southern Africa Emergency Medicine Leadership Conference was held from 2 – 4 November 2016 at Lagoon Beach Hotel, Cape Town.

The nautical theme of the conference was ‘Expertise on Course’ and addressed the core conference qualities of patient safety, leadership, teamwork and steering emergency medicine onto a new energised course.

Fifty delegates representing the Heads of the Emergency Centres, the Nursing Emergency Medicine Specialist Committee and ER24 came together for a very busy programme. The conference did not have a clinical focus but instead covered very important and diverse topics such as the link between aviation and patient safety, cognition and bias in the emergency centre environment, the science of quality improvement, leadership and teamwork, transitions of care in the

THE CONFERENCE DELEGATES

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emergency centre, clinical standards for healthcare and patient blood management.

A quality improvement project session was held where the different hospitals were able to present initiatives that they have been involved in and this was a very popular shared learning experience.

Two certificates of excellence were awarded for this session.

The first award went to Dr Carl Brink from Mediclinic Durbanville for his presentation entitled, ‘EC Overcrowding – How a clinical audit can help’. The second award went to Drs Roslyn Whittaker and Sam Surka from Mediclinic Sandton for their presentation, ‘Crowded House: Improving Patient Flow through the Emergency Centre’. The three days were an opportunity for networking and collaboration and it served to equip these emergency medicine leaders in the company with practical skills and renewed energy to put PatientsFirst@Mediclinic – also in the Emergency Centres.

FROM LEFT: MCSA CHIEF CLINICAL OFFICER DR STEFAN SMUTS, DR CARL BRINK (HEAD OF EMERGENCY CENTRE AT MEDICLINIC DURBANVILLE) AND MCSA: EMERGENCY MEDICINE MANAGER DR MELANIE STANDER

DELEGATES DURING THE TRANSITIONS IN CARE WORKSHOP SESSION.

FROM LEFT: MCSA CHIEF CLINICAL OFFICER DR STEFAN SMUTS, PROF. JENS MEIER (HEAD OF DEPARTMENT OF ANAESTHESIOLOGY AND CRITICAL CARE MEDICINE, KEPLER UNIVERSITY CLINIC IN LINZ, AUSTRIA), DR TYSON WELZEL (CLINICAL STANDARDS SPECIALIST, MEDICLINIC INTERNATIONAL), MCSA EMERGENCY MEDICINE MANAGER DR MELANIE STANDER AND PROF. AXEL HOFMANN (ADJUNCT ASSOCIATE PROFESSOR, SCHOOL OF SURGERY, FACULTY OF MEDICINE, DENTISTRY AND HEALTH SCIENCES, UNIVERSITY OF WESTERN AUSTRALIA)

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Mediclinic

around the

globe MEDICLINIC MIDDLE EAST COMPREHENSIVE CANCER CENTRE – MEDICLINIC CITY HOSPITAL Mediclinic Middle East recently opened its Comprehensive Cancer Centre (CCC), Dubai’s most advanced facility for the diagnosis and treatment of cancer. It is located in the newly opened extension of Mediclinic City Hospital.

Built in collaboration with Mediclinic Middle East’s sister platform in Switzerland, Hirslanden, patients at the CCC will benefit from the sharing of knowledge and experience between some of the leading oncology experts in Europe and the Middle East, as well as access to the very latest treatment programmes and technology.

The CCC is the first centre of its kind in Dubai that combines diagnostic procedures with the treatment modalities of surgery, medical oncology and radiation therapy.

OPENING OF AL YAHAR CLINIC IN AL AIN

MEDICLINIC WELCOMES NEW CHIEF CELEBRATING STAFF LOYALTY AT LONG-SERVICE AWARDS HUMAN RESOURCES OFFICER

The opening of Mediclinic Middle East and Al Noor Hospitals Group’s new clinic in Al Ain took place on Wednesday, 21 September 2016. The clinic was inaugurated by His Excellency Sheikh Saeed bin Tahnoon Al Nahyan, along with Al Noor Hospitals Group and Mediclinic Middle East CEO David Hadley.

Mediclinic Middle East and Al Noor Hospitals Group were pleased to welcome Johan Malan as Chief Human Resources Officer at the beginning of September.

Malan has worked for Mediclinic Southern Africa for nearly 30 years, most recently as General Manager of Human Resources Operations. We are delighted that he has chosen to continue his Mediclinic career with us in the United Arab Emirates.

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Mediclinic Middle East’s annual Longservice Awards honoured more than 200 staff members who have completed 5, 10, 15, 20 and 30 years of service. It was held at the Intercontinental Festival City during August 2016.

OUR BUSINESS

KEEP YOUR FINGER ON THE PULSE WITH NEWS FROM THE UNITED ARAB EMIRATES AND SWITZERLAND.

HIRSLANDEN

QUALITY HEALTHCARE AWARD FOR TECHNICAL DIRECTOR

INSIDE: ONE INTRANET FOR THE GROUP

AROUND THE WORLD IN 505 DAYS

A Peer Review Award of the Quality Healthcare Initiative (QHI) has been awarded to the Hirslanden Private Hospital Group: Technical Director of Nursing Sven Lorenz. He is one of four nursing peers from Switzerland to receive this award.

In October 2016, Hirslanden introduced an intranet portal named Inside across the entire Hirslanden Group. True to the motto ‘One Group – One Intranet’ it is the central access point for everyday work. It has the character of a portal because it offers information at hospital and group levels, as well as virtual workspaces. Moreover, it is linked to further web applications and websites. Inside imparts all the information that has been spread throughout the internal communication channels to date, such as the employee magazine ‘Apropos’ or hospital newsletters.

Bertrand Piccard landed safely in Abu

More than 370 hospitals in Germany and Switzerland, including 15 of 16 Hirslanden hospitals, are involved in the initiative and voluntarily exceed the existing legal requirements for quality assurance with it.

This is done in the interests of even better medical care and the best possible patient safety.

The QHI was founded in 2008 with the objective of continuously improving the quality of results and increasing patient benefits in the process. It is based on an open culture of quality and learning from mistakes. As QHI members hospitals conduct quality measurements based on routine data and the results are published for transparency. A peer review process is applied for quality improvement.

Dhabi on Tuesday, 26 July 2016 in the solar aircraft in which he started a round-theworld trip in March last year, completing the Solar Impulse adventure.

Hirslanden accompanied the project as a medical adviser and took care of the crew’s medical needs. This involvement provided interesting medical findings on the topics of sleep, nutrition and stress resistance.

It demonstrated that specially trained pilots are capable of operating an aircraft up to five days and nights with virtually no

The introduction of the Intranet changes communication behaviour. The employees are obliged to inform themselves regularly about current events in the Hirslanden Group on Inside. With Inside, Hirslanden has created an additional internal communication channel which unites the employees in the hospitals and the Corporate Office to strengthen the Hirslanden Group feeling.

sleep, within the most confined of spaces, without pressure compensation or heating.

Thus, the project exceeded not only technical limits but also that of physical and mental endurance.

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INSIDE

OUR BUSINESS

From first aid to advanced life-support courses, ER24 has the know-how.

ER24 CELEBRATE NATIONAL WOMEN’S MONTH BY HONOURING THEIR ACHIEVEMENTS

some of its female employees and their

from the ER24 Cape Town South Metropole

successes. ER24 is proud to have a number

base in Constantia. Not only is she an

of amazing women in their employment,

Advanced Life-support Paramedic but

people who go beyond the call of duty and

also a lifeguard, air-sea rescue technician,

who have dedicated their lives to saving

surfer and soon to be triathlon competitor.

people and being there for them in their

According to Kriel, saving lives, whether out

August was National Women’s Month and

time of greatest need. Among the successful

on the road as an operational paramedic or

ER24 took the opportunity to celebrate

women working at ER24 is Natasha Kriel

at the ocean, is her passion.

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OUR BUSINESS

ER24 AMBULANCES TRAVELLED 20 713 342 KM IN 2015. THIS IS MORE THAN 50 TIMES TO THE MOON AND BACK.

ER24 PROVIDES FIRST-AID COURSE TO RANGERS As part of ER24’s relationship with the website www.stoprhinopoaching. com, a first-aid course was offered for the rangers. The sponsorship, together with a number of other corporates, included specialised

trauma packs for managing gunshot wounds and heavy bleeding. Earlier this year a ranger in the Kruger National Park was shot. Thanks to the training by ER24 the team was able to save the ranger’s life.

ER24 VISITED BY TEAM AUSTRALIA EMS Team Australia EMS paramedics toured South Africa in July. They were accompanied by 13 students, who are studying for a Bachelor of Health Science Paramedic Degree in Australia and New Zealand. During their visit, the students were booked on various emergency vehicles

as observers. They visited ER24 Pietermaritzburg, as well as ER24 branches in Cape Town. Paramedics also took the students to the Metro Rescue Base, Red Cross Air Mercy Services and a few government and private hospitals in and around Cape Town.

STUDENT GETS INSIGHT INTO ER24 As part of a visible learning project, Niike Neervoort, a grade seven learner at St Stithians Girls Preparatory spent time with ER24 paramedics. Niike wanted to gain an understanding of the emergency medical services environment and the work ER24

paramedics do on a daily basis, including the difficulties experienced on the road and the emotional hardships faced. She also wanted to generate more public appreciation for the work paramedics do and to determine what could be done to make paramedics’ work easier and safer.

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OUR BUSINESS

NEWS CORPORATE OFFICE INTEGRATION A MILESTONE FOR MEDICLINIC 2016 HAS SEEN THE INTEGRATION OF SIX CORPORATE OFFICE SITES INTO ONE BUILDING LOCATED IN THE HEART OF STELLENBOSCH. THIS IS A MILESTONE FOR MEDICLINIC AS IT IS THE FIRST TIME IN MORE THAN 20 YEARS THAT WE WILL HAVE ONE INTEGRATED CORPORATE OFFICE. As a result of the business expanding, there was a need for more Corporate Office space. In 2015 Mediclinic purchased the building from British American Tobacco.

It will be able to house 700 employees once renovations have been completed. Since July this year, more than 400 employees have moved to the new building and the final moves are planned for the end of March 2017. The building is still being renovated and the planned completion date is January 2017. To date, the feedback from employees who have moved, has been very positive:

BY 19 DECEMBER 2016, THE FOLLOWING TEAMS WILL HAVE MOVED: • Clinical/Nursing • Analysts • Marketing • Transformation • Assistant Accountants

• Assets/Policy • Financial Management • Creditors 1 and 2 • Cashbook

• Legal • Support Services • SAP and IM • Group Services • Global Rewards

• MCSA: CEO • MCI Executives • Clinical (Tijger Park 1) • Business Performance • Patient Administration

MOVES PLANNED FOR JANUARY – MARCH: • Procurement (Tijger Park 1 and Technopark) • Funder Relations

• HR: Shared Services, Training and Recruitment, OD and Corporate Office

• Engineering Service • Property and EAMS • Projects • Western Cape and Building Management

‘There is enough shaded parking for all the vehicles, and currently, we have a buffet breakfast and lunch that caters for everyone at a reasonable price.’

Creditors Clerk Krystle Walker (Pharmacy)

‘The move is well-planned and a minimal disruption to work. We have a much nicer working environment and location.’

Project Manager Jennifer Voges (Enterprise Project Office)

‘The layout of the offices is more practical and the cafeteria and coffee lounge are excellent! I’m very positive and I believe this will be one great journey.’

Creditors Clerk Riana Allen (Pharmacy)

NEW CORPORATE OFFICE CONTACT DETAILS: Physical address: 25 Du Toit Street, Stellenbosch Contact numbers: Most of the extensions remain the same. Please check the Intranet for updated telephone numbers.

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FLASH

BE UP-TO-DATE ON THE LATEST MEDICLINIC NEWS

GROUP INTERIM RESULTS FOR MEDICLINIC INTERNATIONAL PLC DANIE MEINTJES, CEO OF MEDICLINIC INTERNATIONAL, PROVIDES AN OVERVIEW OF THE INTERIM FINANCIAL RESULTS FOR 2016.

‘We have seen good progress across the Group in the first half of the year. Switzerland, in particular, had strong revenue and underlying EBITDA growth driven by an increase in total patient activity. In the Middle East, we have had a productive first half of the year successfully opening the City Hospital North Wing in Dubai and business integration is progressing well, expected to deliver AED75-million of annualised synergies. In Abu Dhabi, the recent introduction of Thiqa co-payment has further impacted our near-term expectations for Thiqa revenues. We continue to believe in the long-term growth opportunity the Middle East presents to the Group.

‘While the industry trends of growing competition and regulatory changes remain challenging across all our platforms, we are highly focused on investing in and delivering high quality patient-centric clinical care. With this focus and our leading positions in core markets, Mediclinic is well-positioned to deliver sustainable long-term growth.’

OPERATING HIGHLIGHTS • 27% increase in group revenue of which 16% was contributed by Al Noor • Strong performance in Switzerland with revenue up 5% and underlying EBITDA up 7% • Good organic growth in Southern Africa supported by infrastructure investment • Middle East business impacted by new insurance co payment requirement, doctor vacancies and delayed

facility opening

• Integration of Al Noor on track to deliver AED75-million of annualised synergies • Underlying EBITDA up 11% to £220-million • Operating profit up 10% to £169-million • Underlying earnings per share decreased by 26% to 12.8 pence, largely impacted by the shares issued to acquire and adverse operating performance

BRAND REMAINS SA FAVOURITE MEDICLINIC REMAINS THE FAVOURITE HEALTHCARE BRAND AMONG SA’S 50 TOP BRANDS Brand South Africa and Brand Finance Africa recently announced the Top 50 Most Valued Brands in South Africa and Mediclinic has once again been named as the top healthcare services provider ranking 10th on the list. According to the list, Mediclinic gained 16% in their brand value between 2015 and 2016 appearing with other strong South African brands, such as MTN, Vodacom and Sasol.

The leading brands are listed by financial valuation in South Africa and their part in driving competitiveness and the nation’s reputation. Brand Finance Africa’s CEO Kingsley Makhubela says he believes that ‘South African commercial brands are a key component of a strong nation brand and how this is experienced by both domestic and international audiences’.

• Cash flow conversion 95% of underlying EBITDA • Interim dividend per ordinary share up to 3.20 pence • Continued investments to improve patient experience and clinical quality of Al Noor

‘Commercial brands are key messengers in positioning the country competitively.’

We thank you for your contribution to making Mediclinic a top South African brand.

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OUR BUSINESS

NEWS CARE EXPERT OPTIMISES AND EXPANDS ITS UNIQUE APPROACH TO QUALITY HEALTHCARE

Reflecting on the journey to date and the plans for 2017 Over the course of four months, the Care Expert Project Team has orientated hospital management teams, Care Expert Navigators and surgeons about the product and explained the framework to implement it. To date, the results have been unprecedented. They are as follows:

28 Hospitals onboarded and Care Expert Navigators on-boarded and engaged

The Leadership Roadshow in 2016 highlighted how the healthcare environment has become fragmented, with the different role players having diverse focuses. As a result, the patient’s best interests are not always in the foreground.

Care Expert plays an important role in paving the way, as part of the PatientsFirst@Mediclinic strategy to transform into an integrated healthcare system provider.

17 Hospitals offering Care Expert

Funders are changing their models of reimbursement, in accordance with international trends, with a strong focus on the quality of clinical outcomes and the value provided. Care Expert allows for a single fee across service providers, with the intention of improving overall hospital efficiency and clinical quality.

It is an integrated care product that aims to make quality healthcare more accessible to our patients.

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• Six hospitals will be on-boarded early in 2017.

• Expand the product to include service providers such as physiotherapists, anaesthetists and radiology and pathology services.

• Roll-out Care Expert products in other service lines.

130 medical aid plan options offer Care Expert to their members

To secure a more sustainable future in healthcare, we need to break down the silos between providers to optimise patient value. Thus we place value-creation for patients at the centre of everything we do.

What’s next for Care Expert?

85 surgeons engaged 38 surgeons contracted and offering Care Expert to patients

250 Care Expert patients to date

Average length of stay less than five days

Average theatre minutes, special unit ratio use, pharmacy and prosthesis costs managed well within the top performing tier benchmarks in Mediclinic

WANT TO KNOW MORE? For more information, please visit the Care Expert Portal: http://intranet/communities/ Marketing/Care Expert/Pages/Home.aspx

What’s the feedback on Care Expert to date?

One of the current navigators shared her view on how engaging the patient is part of driving better outcomes and experience: ‘The extra time and attention dedicated to the Care Expert patients have made a big difference to them. Even the patients who are not on the product benefited from the advice and it encouraged them to start their recovery process earlier.’

– Nelmari Oosthuizen, Clinical Data Capturer and Care Expert Navigator at Mediclinic Kimberley

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USER-FRIENDLY APP ENHANCES INTEGRATED STAFFING MODEL AN ENHANCED TOOL HAS BEEN CREATED THAT IS USER-FRIENDLY AND EFFICIENT. THIS SERVES TO UPDATE AND ENHANCE THE FUNCTIONALITY OF THE INTEGRATED STAFFING MODEL (ISM). IT EMPOWERS NURSING UNIT MANAGERS TO PROACTIVELY MANAGE STAFF COSTS WHILE PROVIDING QUALITY PATIENT CARE. WE HAVE HAD A LONG AND EXCITING JOURNEY AND THE NEW FUNCTIONALITY AS WELL AS THE NURSING UNIT STAFFING DASHBOARD ARE LIVE.

The project established five key themes and prepared users throughout the journey. These are:

The development of a dashboard to aid proactive cost, quality and people management in nursing units

The improvement of the forecasting functionality by providing the ability to interpret the impact of staff-planning decisions on unit costs

Simplifying the method to determine the unit acuity profile by using the acuity assessment form

To minimise manual capturing and improve integration of the ISM with other systems

Establishing a structured training, support and maintenance process

We established a strong working group per hospital who attended train-the-trainer sessions and then trained their teams back at their locations. Thank you to all who participated. We look forward to sharing future enhancements as and when they arise to further enhance the system.

PATIENT EXPERIENCE WORKSHOPS THE ROLL-OUT OF THE WORKSHOPS AT HOSPITALS IS PROGRESSING EXTREMELY WELL WITH SOME HOSPITALS ALREADY HAVING COMPLETED THE ROLL-OUT TO ALL THEIR STAFF. MANY HOSPITALS HAVE ALSO INCLUDED THIRD PARTIES, SUCH AS RADIOLOGY, PATHOLOGY, CATERING, LAUNDRY AND SECURITY. THE FEEDBACK HAS BEEN PHENOMENAL. To date 11 616 permanent Mediclinic staff have attended the Managing PX workshops with 1 152 managers having attended the Leading PX workshops. We have

also had an additional 1 212 delegates attending which comprise contract staff, ER24 as well as contracted-out services attendance. Workshops at Corporate Office commenced earlier this year and are progressing very well, with more than 50% of line managers having already attended the Leading PX workshops.

We are excited to see the progress being made with the roll-out of the workshops and want to encourage all staff to continue to apply the lessons learnt at these workshops, always putting the patient at the centre of everything we do.

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OUR BUSINESS

Added VALUE

Our Client Alliance Programmes are going from strength to strength. Here are some of the highlights.

Sign up AND RECEIVE MANY BENEFITS WITH MEDICLINIC PRIME You are also eligible for great discounts with the programme’s selected partners, including Run/Walk for Life and Eat for Life.

R Discounts

Ease of Admission

Health Event Invitations

Luxury Getaway Invitations

Online Health Information

Sports Entries

24-hour Helpline

Newsletters

SEE THE FUN ON PAGE 35

PRIME TIME FOR EVERYONE The Mediclinic Prime Client Alliance Programme launched in July 2016 and now has more than 14 000 members. For the first time, people of all ages have been invited to connect with Mediclinic to receive trusted health advice.

In the last few months, there has been a number of highlights. One of these was the Health Recharge Weekend hosted at The

Mediclinic Prime members have also enjoyed exclusive competitions and giveaways. One hundred members won tickets to the Fun Run at the popular Cape Town Marathon in September.

Mediclinic staff were also offered the opportunity to win a spot at the Health Recharge Weekend. Nicolene Earl (on the photo,

Arabella Hotel and Spa outside Kleinmond.

left) from Corporate

Guests took part in the two-day event that

Office was the winner.

featured a jam-packed programme with

She attended the event

talks on everything from allergies to CPR.

with her partner, Joe.

Visit the website www.mediclinicprime.co.za to register as a member. It is easy and completely free. Your friends and family are also welcome to join the Mediclinic Prime family.

ANTENATAL WEEKENDS The latest Antenatal Weekend took place in Camps Bay at the Bay Hotel where parents-to-be were treated to some amazing meals, talks and practical advice, such as a CPR course. Other useful information included advice on stimulating babies, breastfeeding and the allimportant baby bath demonstration.

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COMPETITION

WIN

A NUTRIBULLET WITH MEDICLINIC ON INSTAGRAM

To celebrate Mediclinic’s presence on Instagram we’re hosting a competition for the staff member who creates the best summer smoothie

To find out more about our new Instagram account, go to page 5

Download the Instagram app to your smartphone, create an account and start following us at @mediclinicsouthernafrica. You can send as many smoothie ingredients pictures as you like. Be sure to add the hashtag #mcsmoothie to enter your pictures into the competition.

HOW TO ENTER

1

Photograph the ingredients you would like to use to make

your smoothie.

The entries close on Tuesday, 28 February 2017 at noon. The winner will be notified shortly thereafter.

2

Follow us on Instagram at @mediclinicsouthernafrica and

tag your entry with #mcsmoothie.

3

The winner will receive a Nutribullet ideally suited for

winning smoothies.

CONNECT AND SHARE WITH US ON THESE SOCIAL MEDIA PLATFORMS: Mediclinic Southern Africa

@Mediclinic

@mediclinicsouthernafrica

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YOUR OPINION IS VITAL IN SHAPING OUR FUTURE THANK YOU FOR COMPLETING THE EMPLOYEE ENGAGEMENT SURVEY. WE WILL SHARE ALL WE HAVE GATHERED FROM THE SURVEY SOON.

www.mediclinic.co.za