WHY
“AREN’T ALL FURNITURE DEALERS THE SAME?”
This Is bfi is a Full Service Contract Furnishings Firm, providing services and products for the office environment. Since our inception in 1947, Business Furniture, Inc. (bfi) has prided itself on delivering the highest quality and best value to our customers. This philosophy has helped us grow into a national industry leader, distributing a wide range of office furniture and solutions throughout the New York metropolitan area and nationwide.
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As our many satisfied customers have come to know, bfi not only offers products and services you can depend on, but also a convenient, cost effective partnership that will help your business grow. As we have grown, we have kept pace with the latest concepts and technologies to meet the evolving demands of the nation's dynamic workplace.
Reputation
bfi’s reputation is based on our wide range of experience with major projects and our ability to provide complete and comprehensive services for all types of environments and budgets. Our many longstanding client relationships are proof of the bfi commitment to leading our industry with the highest levels of integrity, innovation, client satisfaction, and financial strength.
Single Source Accountability With business furnishings, move management services, and financing alternatives, bfi gives you single source accountability for your entire project. Our flexible approach, cost control measures, and project management techniques ensure success. The bfi professional team works with you to establish your project’s goals and develop comprehensive furniture and project specifications, presented to you in an easy-‐to-‐ understand graphic format.
Services Product Services
Consulting Services:
• Specification Support
• Financial Analysis
• Furniture Procurement
• Project Management
• Floor Covering Procurement • Field Administration • Delivery and Installation
• Relocation Services
• Refurbishment and Service
• Asset Management
• Trade in/Buy Back Program
• Floor Covering Consultation
• Leasing Alternatives
• Commercial Lease Audits
Customer Service bfi prides itself on our dedication to customer service. Our Customer Service Department is staffed with highly trained personnel who are on hand to address and resolve any issue no matter the size. Each account is assigned an individual representative so our customer will always know who to call in the event of a problem.
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Should there be a problem with your furniture, you may notify our customer service department during normal business hours or twenty four hours a day, seven days a week on our website.
Client Manager System (C.M.S.) bfi provides secured Internet on-‐line order status, and tracking through our website at www.bfionline.com. This site includes information on furniture standards as specified by the client’s design group. Once you access the C.M.S. system, you can: • View up to the minute order status reports • Review order history reports • Check or submit customer service reports • Print your own invoices • Reprint open quotes At any hour of the day or night, you can have complete, real-‐time information on the status of any open item relating to your account.
The Advantage
• Long term stability with over 65 years of experience • Professional Furniture Planning Staff – NCIDQ Certified Designers • Leading edge technology for project specification and tracking • Solid reputation based on numerous satisfied A-‐list clients • 24 hour customer service with long term staff for project continuity • Competitive discounting through extensive purchasing power • Hassle free projects completed on time and on budget • Local and nationwide services • Available to New York and New Jersey governments through state contracts • One stop shopping and single source accountability
What makes us different What makes us different is not just one thing in isolation. The bfi/Herman Miller difference comes from the convergence of dedicated people, excellent process and product solutions that work for you. Together the people, the process and the product will deliver an outstanding work environment that will make your employees proud, reflect your brand and support the way you work.
People bfi and Herman Miller have partnered together for decades working with customers throughout the region. Our team understands the time frame that you have laid out, the importance of speed and diligence and are ready to bring our expertise to your project. Furthermore, we believe that the project represents the beginning. Over the years that you own our product, our team will be there for you, making sure that we provide service that will help you maintain your space in the most efficient and economical way possible.
Product
The best testament to Herman Miller’s product is their warranty. 12 years, 3 Shifts, All Parts and Labor. That’s it. They deliver quality in every shipment and have the warranty that is the best in the industry to prove it!
Process
Our process is what enables our team to deliver reliable services. Herman Miller’s reliability score is 99.7% (as of February 24, 2014). The score is updated daily and posted to their intranet so that each and every Herman Miller employee knows how they are performing. Their reliability score is a measure of complete, on-‐time deliveries. That means no matter the size of the order, they need to ship complete and on-‐time for that order to count towards their score. If they miss one piece, that order has missed. As of February 24, 2014, they ship complete orders on time 99.7% of the time. Ask the competition if they can do that!
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Matching the Herman Miller process excellence is bfi’s project management process. Driven by professionals that manage over 3 million square feet of project every year, bfi’s project managers are some of the best in the industry. As requested, we have provided project references. We strongly recommend that you call them. We can talk about excellence in project management, but our customers can tell you about their experience.
Allow us to share some stories
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STORY #1
Raised Floor Grid
bfi identified a major problem with the raised floor grid which could have generated a domino effect for drywall, HVAC, electricians, etc.. Our 1400 core drill locations would have been off for our workstations and conference rooms. bfi’s expertise and early detection allowed us to identify this issue. What does this mean? Potential tens of thousands of dollars in costs.
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STORY #2
“Mis-‐aligned Lighting”
bfi identified that the pendant light fixtures installed would not align with the workstations. We brought it to the attention of the architects and they fixed it before installation. Part of our normal process is to make sure the coordination of furniture and architecture is correct.
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STORY #3
Will the Glass Fit?
All of the walls that were to receive full height glass partitions were out of alignment and built using incorrect dimensions. We determined that on our 2nd field survey enabling the contractor to make corrections so that the installation was perfect.
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STORY #4
Value Engineering
Original spec vs cost effective alternate
Our NCIDQ designers collaborate to find the most cost effective furniture solutions while maintaining the architect’s design intent.
Experience + Technical Expertise + Architectural Interface + Cost Avoidance + Value Engineering =
Cost Savings
Client  References
Panasonic Corp. of America 2 Riverfront Plaza Newark, NJ
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bfi was awarded the entire project for this nine story property totaling 450,000SF. Herman Miller Canvas for 1100 workstations, private offices plus ancillary furniture from over twenty different manufacturers. All labor provided was MBE certified with compliance to the Economic Development Authority. Platinum LEED certification awarded.
Bayer Healthcare 67 Whippany Road Whippany, NJ
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bfi was awarded the entire Ancillary Furniture package for 700,000sq. ft. – corporate relocation after exemplifying our furniture expertise in value engineering to reduce overall costs and to deliver the project within the client’s project schedule.
Pinnacle Foods 399 Jefferson Rd Parsippany, NJ 07054
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bfi was awarded this prestigious project in 2012 after successfully completing Pinnacle Foods' Technical Center in Cherry Hill, NJ. This site was 55,000 SF with over 260 employees. bfi then captured the headquarters location in Parsippany, NJ for this world famous foods product company with 106,000 SF and over 200 employees. We have since completed two significant expansion projects and anticipate a third later this year.
BASF Headquarters 100 Park Avenue Florham Park, NJ 07932
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bfi was awarded the BASF’s North American headquarters building in Florham Park, NJ. The project consisted of a 325,000 square foot facility housing 1,500 people. It has officially become the fifth construction project in the United States and the first in New Jersey to achieve LEED® double Platinum certification. Project was perfectly executed without any punch list items, on time and within budget.
Notes
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www.bfionline.com