Created a Vision Statement that gets you up in the morning
It's not enough to just want to make money Vision is on back of badge back of badge, goals are defined
Values are on a badge below that
At Cisco
Create Values that are part of the culture A. Think big.
example: the off-duty maid who picked up the towel on the floor VPs will go and sweep the streets
1. Create A World Class Culture Think about Disney and how they're world class
No matter what level you come into Disney at, you go through different roles
Create Culture
B. Get inspired by something great. C. How can you be the 'best in the world'? A players are in the top 10% someone might switch levels between roles
Tom McCarthy's Leadership Guidance is Contributing to Your Organization's Recruitment of A Players
Hire 'A' Players
Take Action
Develop them within your organization
Develop 'A' Players
Get the best people possible in each role You need competence and character Top Grading Chart D Players kill companies C Players are not tolerated by Great Leaders Low-Character, High-Performance The jerk who will cost you in the long-run High-Character, Low-Performance
A 3 4 5 6 7 8 9
B
C
D
E
10 Character
C D
A
B C 10
0
example organization
2. Surround Yourself with 'A' Players
Performance
The person who everyone likes You want to retain them and turn them into A Players
B Players
You want to retain them
A Players 'C' Player Costs A 1 2 3 4 5
Jack Welch used it
Top Grading
B
Recommended Resources
Base Salary Comp Total Cost Under $100,000 $840,000! $1000,000-$250,000 $2,400,000!
Tom McCarthy's Leadership Newsletter
TomMcCarthy.com
Tom's upcoming book, 'The Mental Diet'
Communicate w/ absolute integrity Ask a lot of questions
Think of Wells Fargo VP meeting with the President
Listen
People will become interested in you No matter what it takes, get people open
3. Be a Master Communicator
Encourage open communication of ideas
Disney
Tom has worked with Disney Institute
Use Communication to increase performance Create series of connective conversations
Amazing speaker
Speaking
Focus on the listeners, not yourself
CEO, John Chambers Cisco
4. Be a Customer & Team Member Satisfaction Fanatic
1
A B Satisfaction Rating (1-5) Characteristic
2
4.5-5.0
Extremely loyal. Will hardly ever leave.
5.0-4.5
6 times more likely to leave you.
3
Creates an excellent environment for employees, which makes them give great customer service
Tom McCarthy works with
Microsoft Kuwait Oil Co. Kuwait Petroleum Co. Leverage company assets
Tom helps with
Great results without burning out the team
4
Example: Richard Branson
Has relied on Tom McCarthy for advice
Merck
Rich Schefren Introduction
Motivation is highest when the chance of success is approximately 50% Talents aren't used without an outcome
Tell people the outcome of the meeting they'll be attending to create Created, test and perfect a successful sales and marketing plan for the FIRE-UP Training Course. (Approx. 15%)
big companies invest
5. Set Challenging Expectations
Leadership Process What gets measured gets done
You can be a leader in your virtual team
Leadership
Tom McCarthy
Sell 2 public FIRE-UP courses. (Approximately 10%) Maximize customer satisfaction and achieve a customer satisfaction rating of 4.75 or better. (Approximately 10%)
studying leadership
Lessons also apply to stronger companies
Sample: Yearly Performance Plan
Acquire at least 10 new clients averaging 7 courses per client. (Approximately 65%)
The most important person you have to lead is yourself Even though Tom can send other people to teach classes, he still does it himself
Leadership & A Players Notes
When he teaches others, he teaches himself
6. Measure Key Performance Indicators
Performance almost always increases when it is measured You can't be an effective leader/coach if you don't measure
Find people doing things right Paul Paultz
Reward stellar performance Even ask people what motivates them
7. Coach People to Greatness
Discover motivational strategies Work on areas for improvement Increase team member satisfaction Create interdependent teams
Success Stories
took the corporate route dreamed of being an opera singer
Never underestimate what's inside of you that makes you special What goes into the moment when the life changing event takes place
8. Encourage Synergy
Everyone is responsible for the team's overall results the whole is greater than the part
Gather information and take action Make the tough decisions Think back to what Paul said: Your subconscious processes tons more than conscious
9. Be Decisive Intuition is your subconscious mind telling you what to do
Trust your instincts
10. Love Your Work
Love the challenges Have a passion for what you do
Joy/Empowerment/Appreciation/Love Passion
Takes blame
Enthusiasm/Happiness Positive Expectation/Belief
Great Leader
Positive Energy
Assigns praise when things go well
Optimism Hopefulness Contentment _________________________________________________ Boredom Pessimism Frustration/Impatience Overwhelmed
As a Leader, are you Above or Below the Line?
Disappointment Doubt Worry Blame
Outstanding Leadership......10% Excellent Leadership......15%
Negative Energy
4 Levels of LEADERSHIP
Discouragement
Good Leadership........50% Poor Leadership.........25%
Anger Revenge Hatred/Rage Jealousy Insecurity/Guilt/Unworthiness Fear/Grief/Despair/Powerlessness
10: I Love it! 7: Resourceful 6: Healthy 5: Respond 3. Positive Emotions ___________________ 2. Negative emotions 1. React -2. I Hate it! -3. Unresourceful -10. I Hate it!
Love/Hate
People must be honest, even with the CEO
Made 75% of bonuses based on customer satisfaction ratings
Pain is the result Average = Poor rewards