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301 Frederick Street Kitchener, ON N2H 2N6

Lisa Massaro

lisa.massaro@gmail.com C: 226-338-8306 November 1, 2015

Dear Hiring Manager, Please accept my application for the Project Coordinator position at eSolutions Group. I believe that the Project Coordinator position will provide me with an excellent introduction to the Project Coordination and Project Management fields, while allowing me to leverage my experience juggling multiple priorities at the same time and working with clients in the software industry. I'm also a fan of your work: I use the PingStreet app, which is a great tool for municipal governments to communicate with residents. I believe that my knowledge of the software development lifecycle, my ability to create and maintain relationships with clients and fellow employees, and my communication skills will benefit eSolutions Group if I am chosen for the position.

In my experience as a Product Manager at Lone Wolf, I have gathered requirements, and communicated the requirements to developers and QA technicians throughout the software development lifecycle. I became familiar with our processes at Lone Wolf, and which tasks were required at various stages of the lifecycle.

Lone Wolf is in the process of implementing agile methodology, so I have become familiar with the differences between agile and traditional development methodologies.

In my current position at Lone Wolf, I assist sales team members with account management when clients are having product-related issues. As such, I have become proficient at developing and maintaining positive relationships with our clients, even when the overall relationship between companies is going through a rough patch. I have also developed positive relationships with my fellow employees at Lone Wolf by ensuring that they always feel heard and valued when I speak with them. My experience building relationships internally and externally ensures that project team members are comfortable working on a team with me, and can be open about any challenges they are facing.

In my current position at Lone Wolf, I am responsible for meeting with clients, discussing product issues, and providing clients with follow-up communication, including action items and meeting notes. I am also responsible for taking client feedback, and communicating client requirements to the Product Management and Development teams. Because I am a central point for communication, I ensure that anything I send internally or externally is clearly documented and that communications are properly prioritized and sent out in an appropriate timeframe.

I have attached my resume to this letter. Please do not hesitate to contact me, either by telephone at 226338-8306 or by email at lisa.massaro@gmail.com to further discuss the experience that I can bring to eSolutions Group. Thank you for your consideration, and I look forward to hearing from you soon.

Best regards, Lisa Massaro

301 Frederick Street Kitchener, ON N2H 2N6

Lisa Massaro

lisa.massaro@gmail.com C: 226-338-8306

Summary

I am a motivated, detail-oriented individual who leverages my strong technical aptitudes and excellent oral and written communication skills in English and French to facilitate software and process development. I am experienced in gathering new software requirements, presenting software features to external clients and internal audiences, and creating written documentation. I enjoy establishing new processes and procedures and always meet deadlines.

Work Experience May 2013 – present Lone Wolf Real Estate Technologies Cambridge ON Technical Sales Analyst In a newly created position, work with the Director of Sales to establish, document, and roll out product-related sales processes.  Identify areas for product enhancement based on client feedback and communicate areas to Product Management team. Present new product enhancements to sales representatives. Log all client communications in a ticketing CRM system that is being replaced with Salesforce.  Leverage product expertise to communicate product capabilities to clients by providing supporting and lead information during client product demonstrations. Install, configure, and maintain all demo software owned by the sales team.

Product Manager – WOLFtracks Gathered detailed requirements for new product enhancements based on high-level vision set out by the executive team.  Communicated requirements to software developers and QA technicians through a wireframe specification and written business rules. Continued communication throughout the software development cycle to ensure products were released on time and to specification.  Presented new product features to internal departments as part of a pre-release training process. Provided internal product support and answered product-related questions from employees as a Subject Matter Expert for Lone Wolf products.

May 2012-May 2013 Doxim Inc. Kitchener ON Business Analyst Worked as part of a client-facing project team in a fast-paced, deadline-driven environment to create project specification documents based on client business need.  Developed statements of work to document changes in project scope and ensured that documents were followed during the implementation of the project.

Business Analyst (Continued)  Created, documented, and implemented internal processes used within the company for tracking software bugs and for creating and reviewing statements of work. Acted as administrator for Bugzilla bug-tracking tool.  Led initiative to create documentation strategy by creating outlines for manuals and establishing writing style guide.

May 2011-Aug. 2011; Jan. 2012-May 2012, ANSYS Canada Ltd. Waterloo, ON Technical Writer Documented new software features by receiving direction from software developers and writing clear, concise documentation that conformed to the corporate style guide.  Edited tutorials and other product documentation to ensure accuracy and clarity of content, correct use of XML tags, and spelling and grammatical correctness.  Developed graphics standards for use company-wide and wrote a report on graphics standards that is now part of the corporate style guide.

Sept. 2010-Dec.2010 Human Resources and Skills Development Canada Gatineau QC Research Assistant  Wrote Policy Research Note on the Living Situation of People With Disabilities in Canada by preparing a written proposal following the organizational template, analyzing data from Statistics Canada surveys using SAS and Excel, and summarizing statistical findings and the implications of the findings for people with disabilities.

Software Skills    

MS Office Suite including Word, Excel, PowerPoint, Visio Tech Excel DevSuite and Mozilla Bugzilla– bug tracking software Lone Wolf Complete Enterprise Solution (CES) for Real Estate Offices Axure RP – Wireframing tool

Education University of Waterloo: Bachelor of Arts, Honours Psychology Co-op, Human Resources Management Specialization, Dean’s Honours List.

Leaside High School: Bilingual certificate.

Activities and Interests Choreographer and Assistant Stage Manager, Kitchener-Waterloo Little Theatre.