Oshawa Fire Services
2017 Annual Report
2017 Highlights Promoted and onboarded 1 Deputy
5 firefighters and 2 dispatchers hired in 2017
Firefighters attended 9,290 homes as part of the 2017 Alarmed for Life campaign
Implemented the Naloxone response kits - the first in Durham Region
105 pre-plans were completed, an increase of 162.5% from 2016
Completed annual inspections on 13 fire apparatus and 4 pickups
2 | Oshawa Fire Services
278 business licences were renewed and inspected, a 92% increase from 2016
Responded to 10 major incidents that resulted in over $200,000 in damage
Loomex Plane Crash scenario, as mandated every four years
Oshawa Fire Services received 43 truck requests, an increase of 23% from 2016
Hosted a Technical Rope Rescue course
Oshawa Fire Services ran 5,410 calls across 6 Fire Stations
15,370 calls for service in 2017 received by Oshawa Dispatch
Oshawa Fire Services participated in 21,971 staff training hours.
2017 Annual Report | 3
Contents Message from the Fire Chief 5 Our Management Team 6 Our Structure 6 Deputy Chief Todd Wood 7 Deputy Chief Stephen Barkwell 7 Our City 8 Population 8 Oshawa Fire Services 8 Core Values 8 The Work We Do 9 Our Dedicated Staff 9 Divisional Areas 10 Fire Response Boundaries 11 Our Stations 12 Major Incidents 14 Success Stories 16 Firefighter of the Year 16 Junior Fire Chief 16 Giving Back 17 Fire Prevention Week 17 Community Partners 17 In the Community 18 Emergency Response Statistics 19 Call Volume by Year 19 Call Volume by Station 19 Calls Dispatched from Oshawa Communications Division 20 Oshawa Alarms 20 Percentage of Calls by Type 20 Fire Suppression Incidents by Property Class 21 Fire Incidents/Ignition Source 21 Public Education Statistics 22 Inspections 22 Activity 22 Education 22 Fire Facts 22 Financial Highlights 23 Operating Budget 23 Capital Budget Purchases 23 Moving Forward 23 Supporting Mental Health and Wellness 23 Lean Methodologies and Continuous Improvement 23 Diversity & Inclusion Plan 23 Connect With Us 23 Inquiries or questions? 23
4 | Oshawa Fire Services
Message from the Fire Chief Your Worship Mayor John Henry and Members of Council, On behalf of Oshawa Fire Services (O.F.S.) and the Corporation of the City of Oshawa, I am pleased to present the 2017 Annual Report. With a new leadership team, Oshawa Fire Services continues to execute and maintain its core values of commitment, dedication and excellence in carrying out its mission to provide public fire protection and emergency services to the city of Oshawa at an affordable and sustainable level. This report will highlight 2017 statistics, achievements and daily operations that were performed within the Region’s largest fire department. 2017 has been a challenging and evolving year for O.F.S., but with a dedicated leadership team, members of O.F.S. and the community, together we have made great strides to improve fire safety across Oshawa. In 2017, O.F.S. had many achievements that supported the Oshawa Strategic Plan. For example: • Developed the Peer Support and Post-Traumatic Stress Disorder (P.T.S.D.) Program • Implemented the Naloxone response program as the first department in the Region of Durham • Budget approvals for replacement of S.C.B.A. equipment along with a Pumper and Aerial • Launched a Twitter account dedicated specifically to O.F.S., @OshawaFire Our continued focus remains to be in fire prevention and education to ensure our residents are safe, especially high-risk areas of the community. Smoke alarm education and awareness will continue to be a focus area in 2018 for O.F.S. I would like to thank members of Oshawa Fire Service for their daily commitment to serving and protecting the residents in our community.
Derrick Clark Fire Chief Oshawa Fire Services
2017 Annual Report | 5
Our Management Team
Derrick Clark, Fire Chief
Todd Wood, Deputy Fire Chief
Scott Wood, Chief Training Officer
Stephen Barkwell, Deputy Fire Chief
Susan King, Chief Fire Prevention Officer
Terry Stec, Platoon Chief
Megan Hamilton, Manager, Strategic & Business Services
Ken Lynch, Platoon Chief
Brian Hopkins, Platoon Chief
Our Structure Fire Chief
Derrick Clark
Deputy Fire Chief
Deputy Fire Chief
Stephen Barkwell
Chief Prevention Officer
Chief Training Officer
Fire Prevention Division
Training Division
Susan King
6 | Oshawa Fire Services
Scott Wood
Todd Wood
Suppression Division
Mechanical Division
Communications Division
Suppression Division
Carey Gallant, Platoon Chief
Deputy Chief Todd Wood Deputy Chief Todd Wood was promoted from the Training Division in May 2017. Reporting directly to the Fire Chief, Deputy Wood is responsible for Suppression, Mechanical and the Communications Divisions of Oshawa Fire Services. He has over 19 years of fire service experience and brings a wealth of knowledge in the areas of fire suppression, training and specialized rescue. Deputy Wood began his career as a firefighter with Oshawa Fire Services in 1999 and was promoted through the ranks, previously holding firefighter and Training Officer positions. Deputy Wood is responsible for streamlining the Operations & Communications Center and working collaboratively to participate through budget preparation, capital projects and planning. The overall management, service delivery, goal setting, image and financial management of the divisions are reflected in the daily operations. We continue to progress as a municipality through the implementation of Fire Services/Emergency and Protective Service strategies and the operations of the work unit, including organization structure and job design, and management of financial and human resources.
Deputy Chief Stephen Barkwell Deputy Chief Stephen Barkwell was promoted from the Suppression Division in January 2018. Reporting directly to the Fire Chief, Deputy Barkwell is responsible for Suppression, Fire Prevention, Training Division, Facilities, and Health and Safety of Oshawa Fire Services. Deputy Chief Barkwell brings 18 years of experience to his new position, including extensive experience in emergency work, eight years as a qualified Training Officer as well as experience as a Shift Training Instructor for several firefighting disciplines. Deputy Barkwell has extensive experience at the provincial level with legislation, health and safety, human rights and labour relations. Deputy Barkwell brings a wealth of experience in health and safety, financial stewardship, training, legislation and new ideas to our management team from being on the front lines in fire suppression. His first project in the new role has been working with the Fire Chief and various stakeholders on a proposal for a new training centre for Oshawa Fire Services. 2017 Annual Report | 7
Our City
The City of Oshawa’s fire department is the largest department in the Region of Durham serving approximately 166,000 residents. The following information was gathered from Statistics Canada.
Oshawa Fire Services •
Population •
• • •
The City of Oshawa’s Property Stock Profile has grown by 4,173 occupancies since 2011 Census Data, which consists of primarily residential housing, accounting for 97% of the occupancies in Oshawa. Growth is expected to continue in the north end of the city, particularly in the Columbus and Kedron areas. The growth in the north will inform where future • development of Fire Station 7 will be located. 55.6% of structural dwellings are single-detached homes - an increase of 1,945 homes since 2011 and a total increase of 3,790 structural dwellings • since 2011.
Core Values Authenticity Demonstrate authenticity and: • Do the right thing, for the right reasons. • Be genuine in decisions, actions and commitments. • Provide honest and sincere services – internally and externally. • Embrace individual talent and leverage unique strengths. • Maintain your personal and professional integrity.
Oshawa Fire Services provides emergency response to fire related calls, motor vehicle collisions, medical support, alarm notification, technical rescue and hazardous material emergencies. The fire suppression and communication divisions operate six full-time stations, six pumpers, two aerial / quints, one command vehicle, and 16 communicators. Activities completed by suppression and communications include 24-hour emergency dispatch & response, training, public education, public relations, and other related community prevention support. Oshawa Fire Services provides safe and effective services to the residents, businesses and visitors through emergency preparedness, prevention and public education. Emergency Management is a large component of Oshawa Fire Service’s portfolio including emergency preparedness, response, recovery and mitigation. Annual training and exercises are held to ensure the City of Oshawa is prepared for any natural, human-caused or technological emergencies that may arise.
Courage Trust Have the courage to: Trust and be trusted to: • Take ownership and be • Build open and honest accountable for ideas, actions relationships by fully and results. disclosing and sharing • Take calculated risks and information when appropriate. learn from mistakes without • Collaborate to achieve results. compromising health and • Empower others and be safety. empowered to take action and deliver results. • Be transparent in communications and • Value diversity and equality. decisions. • Treat others as you would • Lead and support positive want to be treated. change. • Be innovative and follow through on commitments. Mission Vision To promote and protect the health and well-being of To continually pursue and advance a level of the community through adaptable and progressive professional excellence recognized as the model for education, prevention and emergency services. the fire service. 8 | Oshawa Fire Services
The Work We Do • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Operating Guideline Development Recruitment & Selection Recognition Events Procurement & Purchasing Training Professional Development Fire Prevention Public Education Community Outreach Labour Relations Health & Safety Website Maintenance Mechanical Maintenance Social Media Messaging Emergency Planning Incident Command Analytics Dispatch Services Media Relations Lean Reviews Operating & Capital Budgeting Emergency Response Fire Code Enforcement Truck Tours Inspections Planning & Forecasting Fire Suppression Policy Review Benchmarking Payroll & Administration Hazardous Materials Management Report Development Public Inquiries & Information Facilities Management Risk Management
Our Dedicated Staff Division Operations Communications Mechanical Prevention Administration Training Total
Head Count 161 16 2 10 3 3 195
Retirees Six employees retired from Oshawa Fire Services including Deputy Chief Steve Boyd from Administration, one from Fire Prevention and four from Suppression. Congratulations to all of our retirees and thank you for your years of service and dedication to our community. New Hires & Promotions Recruitments Type Head Count Fire Prevention Recruit 1 Suppression Recruits 5 Communications 2 Recruits Platoon Chief 2 Promotions Captain Promotions 5 Fire Prevention Captain 1 Training Officer 1 Deputy Fire Chief 1 Promotional Exams 20 Congratulations to all members of Oshawa Fire Services who were promoted in 2017. 2017 Annual Report | 9
Divisional Areas Fire Prevention & Public Education
Mechanical
Administration
Communications
Training
Operations
Fire Prevention and Public Education
Communications
The Fire Prevention and Public Education division is led by Chief Fire Prevention Officer, Susan King and is comprised of two Fire Prevention Captains, one Fire Prevention Officer and six Fire Prevention Inspectors.
The Communications division consists of 16 fulltime staff that dispatch for Oshawa, Whitby and Clarington Fire Services, with alerting coverage for Brock, Port Perry/Caesarea, and Uxbridge Fire Services through a shared dispatch model. Effective communication is a critical component of fire services and provides a vital link between citizens and responders on scene at any call.
The Fire Prevention and Public Education Division conduct building inspections in compliance with Ontario Fire Code, deliver public education through fire safety messaging, participate in public events, respond to complaints and requests, plan review, and provide fire safety awareness to the residents of the City of Oshawa. Engaging the public in fire safety is a very important mission of Oshawa Fire Services. Mechanical The Mechanical division is located at Fire Station 5 on Harmony Road North and is comprised of two Mechanics. They are responsible for maintaining all fleet vehicles including; eight pumper trucks, three aerial trucks, one tanker, one rescue truck, one hazardous materials trailer, and 15 small passenger vehicles. Additionally, they perform maintenance and testing on all self-contained breathing apparatus (S.C.B.A.), generators, portable pumps, power saws, fans and ladders. This division is an integral part of the Oshawa Fire Services team. Training The Training division is led by Chief Training Officer Scott Wood. The Training Division is responsible for training new recruits and delivering ongoing training for all operations staff including special operations, emergency medical services, officer development, and training on all new trucks and equipment. 10 | Oshawa Fire Services
Administration The Administration division is responsible for leading all aspects of Oshawa Fire Services, finance and budget management. Strategic & Business Services is a support branch to Fire Services that is responsible for managing human resource functions, administration and payroll for all 195 Oshawa Fire Services staff as well as providing analytics that support informed decisions and create efficiencies through continuous improvement. Operations The Operations division is comprised of 161 suppression staff deployed across six fire stations on a 24-hour shift. Crews are consistently training and learning new techniques to be on the leading edge of fighting fires and responding to a variety of calls including auto extrication, building and residential fires, medical calls, hazardous material responses, motor vehicle accidents, and technical rescue in which Oshawa assists both Whitby and Clarington with calls of this nature.
Fire Response Boundaries Township of Scugog Coates Rd
Raglan Rd
CITY OF OSHAWA
Howden Rd Ritson Rd
Simcoe St
Fire Response Boundaries
Columbus Rd
_ ^
Beatrice St
Station 3
Station 2 Stevenson Rd
Station 5
Boundary Rd
Station 6
Station 1
_ ^
Gibb St
Centre St
Station 4
Park Rd
Station 3
Olive Ave
_ ^ Station 4
Bloor St
Station 2
Phillip Murray Ave Stone St 2,000
Adelaide Ave
Bond St King St
Hwy 401
Wentworth St
1,000
Rossland Rd
4,000 Metres
NOTE: While every effort has been made to accurately depict the information contained herein, this map is provided without any representation or warranty of any kind by the City as to its completeness, accuracy or fitness for the reader’s purpose. The City of Oshawa assumes no liability for any damage or loss that may result from the use of this map.
_ ^
Grandview St
Station 1
Farewell St
Oshawa Response Zones
0
_ ^
Townline Rd
Station 5
Grandview St
Taunton Rd
Harmony Rd
Wilson Rd
Fire Stations
Conlin Rd
Cedar St
_ ^
_ ^
Stevenson Rd
Legend
Station 6
Britannia Ave
Thornton Rd
Town of Whitby
Winchester Rd
Municipality of Clarington
Hwy 407
Harbour Rd
Lake Ontario
´ May 2018
City of Oshawa Corporate Services Department ITS - Applications Support
O SH AWA
2017 Annual Report | 11
Our Stations Station and Details Station 1 199 Adelaide Ave. W. Apparatus: Pumper 21 Car 25 Staff: Two storey building constructed in 1981, occupying 24,000 square feet. This Station houses Administration, Communications, Fire Prevention, Platoon Chief Office, and one firefighting crew. It has three truck bays and a large structural training prop.
Station 2 1111 Simcoe St. S. Apparatus: Pumper 22 Aerial 22 Staff: Two storey building with basement constructed in 1982, occupying 9,750 square feet. This Station houses two firefighting crews.
Station 3 50 Beatrice St. E. Apparatus: Pumper 23 Aerial 23 Tanker Staff: Single storey building constructed in 1975 occupying 9,000 square feet with two truck bays. This Station houses two firefighting crews.
12 | Oshawa Fire Services
Station Photo
Station and Details
Station Photo
Station 4 50 Harmony Rd. N. Apparatus: Pumper 24 Staff: Two storey building constructed in 1982 occupying 6,500 square feet. This Station houses one firefighting crew.
Station 5 1550 Harmony Rd. N. Apparatus: Pumper 25 Rescue 25 Staff: Single storey building constructed in 2006 with 17,900 square feet. This Station houses one firefighting crew, Training Division and the Mechanical Division in two mechanics bays.
Station 6 2339 Simcoe St. N. Apparatus: Pumper 26 Staff: Single storey building constructed in 2016 with 10,675 square feet. This Station houses one firefighting crew. The design of this Station and its building materials complements the historical legacy of Windfields Farm. 2017 Annual Report | 13
Major Incidents
Brock Street West At 2:07 a.m. on February 9, Oshawa Fire Services responded to a report of a structure fire. Smoke and flames were visible from the second and third floors upon arrival. Six fire apparatus and one command vehicle operating from five stations worked to extinguish the fire on the upper floors. The fire originated in the kitchen area of the upper floors but the cause was undeterminable. One male jumped from the second storey window and was in the care of Region of Durham Paramedics. The victim died later in the hospital. Damage to the house was estimated at $200,000. King Street West At 1:11 a.m. on March 3, Oshawa Fire Services responded to a report of a possible structure fire. Light smoke was visible coming from the roof. After completing a 360 degree assessment, crews made entry in zero visibility and moderate to high heat conditions and quickly extinguished the fire that had spread into the ceiling area. Six fire apparatus and one command vehicle operating from five stations responded to this fire. After investigation, the cause of this fire was determined to be arson. There were no injuries and damages were estimated at over $200,000. Hospital Court On March 26 at 4:22 p.m., Oshawa Fire Services responded to Hospital Court for the report of alarms ringing. Upon our arrival it was indicated that smoke and flames were visible in a basement mechanical and electrical room. The fire was quickly 14 | Oshawa Fire Services
and carefully extinguished by crews. Five fire apparatus and one command vehicle responded from four stations to this call. Staff and patients were evacuated temporarily from the Emergency waiting room. There were no injuries and the cause was undeterminable. Damage was estimated to be $500,000. Carnaby Crescent On July 30 at 10:07 a.m., Oshawa Fire Services responded to Carnaby Crescent for the report of a structure fire. Heavy smoke and flames were visible on an exterior deck upon arrival. The fire had spread into the attic area of this home. Six fire apparatus and one command vehicle from five stations worked to extinguish this fire and protect the home to the north of the residence. Damage was estimated to be $250,000 to the home and $5,000 to the home directly north of it. There were no injuries and the cause of the fire was determined to be an unattended barbecue. Ritson Road South On August 10 at 12:10 p.m., Oshawa Fire Services responded to a report of an apartment fire in a multi-unit dwelling. Heavy black smoke and flames were visible as crews pulled up to this address. Six fire apparatus and one command vehicle from five stations worked to extinguish this fire. Crews encountered zero visibility and high heat conditions as they made entry. Two tenants in the second storey unit jumped from a window and sustained multiple injuries. The cause was undetermined and the damage was estimated to be $400,000.
Fairbanks Street At 8:03 p.m. on September 8, Oshawa Fire Services responded to the report of a structure fire on Fairbanks Street. Light gray smoke and flames were visible upon arrival of the first unit. Five fire apparatus and one command vehicle from four stations responded worked to extinguish this fire. Heavy fire conditions on the first floor were encountered by crews but they were quick to contain the fire. There were no injuries and damage was estimated at $200,000. Blackthorn Street On September 10 at 7:20 p.m., Oshawa Fire Services responded to a report of a structure fire. Heavy black smoke could be seen as crews were arriving on scene. The origin of the fire was on a deck and was breaching into the house as crews pulled hand lines to extinguish. All occupants were out of the house and accounted for. Eight fire apparatus and one command vehicle operating out of five stations worked quickly to knock down the fire. The homeowner was taken to the hospital after experiencing chest pains. Damage to the home was estimated at $300,000. Russett Avenue At 3:43 a.m. on October 23, Oshawa Fire Services responded to Russett Avenue for the report of a structure fire. Flames were visible from the second
storey of this commercial/industrial building upon arrival. Six fire apparatus and one command vehicle operating out of five stations worked to contain the fire. There were no injuries; the cause of the fire was determined to be arson and damage estimates were approximately $250,000. Grandview Street South On November 12 at 4:33 a.m., Oshawa Fire Services responded to the report of a structure fire. Heavy smoke and flames were visible from the rear of the home when crews arrived on scene. The fire had originated from a shed at the rear of the home and spread into the house. Six fire apparatus and one command vehicle operating out of five stations worked to extinguish this fire and minimize damage to the home north of this address. Cause of the fire was determined to be arson and damage was estimated to be $250,000. Palmetto Drive At 6:57 a.m. on December 17, Oshawa Fire Services responded to Palmetto Drive for the report of a structure fire. Five fire apparatus and one command vehicle operating out of four stations arrived on scene to find heavy black smoke and flames coming from the first and second floors. Crews employed a defensive strategy and protected exposures. There were no injuries and damage was estimated at $400,000.
2017 Annual Report | 15
Success Stories Firefighter of the Year
Joshua Doyle, Captain Rod Thwaites, Cory Hesson and Chris Elmhurst stand with their awards.
The Firefighter of the Year award has a long standing history with Oshawa Fire Services. Established in 1974, Durham A.M. Kiwanis has honored our firefighters year for the last 42 years. The Firefighter of the Year award is given out annually to staff that have gone above and beyond the call of duty within their community and have strong daily performance. Individuals are nominated by their co-workers and the successful recipient is decided by Senior staff. This year’s recipient of the Firefighter of the Year award is a crew of four for the time in the 42 year history. The story of this year’s nominees is as unique as the award itself. On the morning of September 30, 2016, Pump 26 responded to a report of a vehicle that went into
a pole with one male occupant “vital signs absent” (V.S.A.). Upon arrival, Pump 26 crew immediately assessed what appeared to be a single vehicle accident with one male patient V.S.A. Bystanders and an off-duty police officer were initiating C.P.R. With lifesaving equipment in hand, Pump 26 crew along with E.M.S. administered what later would be learned as lifesaving C.P.R. and defibrillation. The patient was then transported to Lakeridge Health Oshawa. Once stabilized and placed in an induced coma, the patient was transferred to Regional Cardiac Center at Centenary Hospital in Scarborough where he received a lifesaving procedure and was able to walk out of the hospital six days later. This is a testament to the teamwork and professionalism that staff demonstrate when called to duty. Saving the life or property becomes the priority and you work as a team or with other agencies such as E.M.S. and police to achieve the goal. Only after the patient was placed on the stretcher did crews realize it was one of their own members of the I.A.F.F. A retiree from Oshawa Fire Services who served the community just two months prior. The member was playing hockey earlier that morning, as he has for the last 29 years, and was on his way home when the incident occurred. Ironically, this member worked on shift 2A - the shift that saved him September 30. Congratulations to the 2017 Firefighters of the Year, Captain Rod Thwaites, and firefighters Chris Elmhurst, Josh Doyle & Cory Hesson.
Junior Fire Chief Inaaya Mufti, a grade 6 student at Kedron Public School in Oshawa, submitted her essay on the given topic of “The importance of fire safety in your home.” Her essay, which was determined the best from over 200 entries received, won her the designation of ‘Junior Fire Chief’, as well as a number of other prizes donated from community partners McDonald’s Restaurants, Best Buy, Canadian Tire, Neb’s Fun World, Buffalo Wild Wings, Montana’s and a week at the Junior Firefighter summer camp. Inaaya participated in a number of events throughout 2017, including Community Fire Safety Day, Oshawa Fiesta Parade and the Oshawa Santa Claus Parade. 16 | Oshawa Fire Services
Chief Prevention Officer King, 2017 Junior Fire Chief Inaaya Mufti and Fire Chief Clark.
Giving Back
Over the years, Oshawa Fire Services has collaborated with Simcoe Hall Settlement House for various initiatives. In the fall of 2016 and spring of 2017, O.F.S. joined forces, offering information on smoke and carbon monoxide alarms, and home escape planning at the three food bank locations. Where it was determined that a home or apartment was lacking detection, a combination smoke/C.O. alarm was installed free of charge, ensuring occupants were protected through early warning of a fire emergency. In December of 2017 a Turkey Drive was held. Through the generous donation of Fire Services staff and support from the Oshawa Professional Fire Fighters Association, a total of $1185 was raised. A discounted price for turkeys was arranged with Nancy & Augustino’s No Frills. 55 families were provided with a turkey voucher.
Fire Prevention Week The theme for Fire Prevention Week, held from October 8 – October 14, 2017 was “Every Second Counts. Plan Two Ways Out.” Dr. C.F. Cannon and Father Joseph Venini C.S. each held a school fire drill during the week where fire crews attended and handed out apples provided by Watson Farms to the students once the fire drill was completed. Educational awareness boards were displayed at senior’s centers, recreation centers, Lakeridge Health Oshawa, and the Oshawa Centre. Fire Prevention personnel also assisted with the display at Durham College put on by the Fire and Life Safety students.
Community Partners
Thank you to all of the community partners that make our work possible: • B.R.K. - First Alert • Harvey’s Restaurant • Best Buy • I.A.F.F. 465 • Canadian Tire, Gibb St. • Initialcorp • Canadian Red Cross • Inkpen Studios • CRCS DKI • Insurance Bureau of Canada • Durham Ambulance • Jim’s Towing • Durham College • Jitterbugs • Durham College - Fire • Jubilee Pavilion Protection • Kiwanis Club of Sydenham • Durham College - Pre-Service • McDonald’s Restaurants • Durham District School Board • Metroland Media • Durham Radio News • Northview R.E.I.T. • Durham Regional Police • Oshawa Auto Parts • Fire Patrol • Oshawa Durham A.M. Kiwanis • Firehouse Subs • Oshawa Express • Gerdau • Oshawa Funeral Home
• • • • • • • • • • • •
Oshawa Psychological Services - Dr. Grey Oshawa Psychological Services - Dr. Kwan Podium Developments Rogers Rogers News Rotary Club SNAPD Oshawa Ltd. Stafford Homes Terry Vonzuben (Molly) Tim Hortons Winmar Property Restoration Specialists Written in the Stars Photography 2017 Annual Report | 17
In the Community
Fire Fit Competition SCOTT FireFit Championships returned to Oshawa’s Legends Centre in August 2017. Run worldwide, the competitions pit firefighters head-to-head as they complete tasks commonly performed in emergency situations. The Oshawa 2017 event was once again run by Oshawa Fire Services staff and was the largest regional event ever held.
Community Safety Day A fun and informative day was had by all with crew and fire safety demonstrations at the 2017 Community Safety Day. Highlights included fire extinguisher training, hose target practice, junior firefighter combat challenge and fire truck tours. Thank you to Harvey’s for the free barbecue and to all staff involved in making the day a success!
Coffee With The Crews Oshawa Fire Services has partnered with Oshawa McDonald’s restaurants to bring you a new public education program: Coffee with Fire Crews. Each event was attended by members of the Suppression Crew and Fire Prevention Division, as well as Fire Chief Clark or a Deputy Fire Chief. Oshawa Fire Services staff discussed smoke alarms, carbon monoxide alarms, home fire escape plans and more with those in attendance.
2017 Alarmed For Life Program An annual initiative, 2017’s Alarmed for Life Program had crews deliver a customized booklet, filled with facts and information designed to educate the public and help to keep them fire safe to 9,290 homes. Thanks to our community partner CRCS DKI for sponsoring this educational program. Next year’s Alarmed For Life Program will target the downtown core.
Junior Firefighter Program The Junior Firefighter Camp hosted 210 campers age 10 -12 years. Participants learned about firefighting operations, emergency first aid, internet safety, fire extinguisher procedures and more. This fun learning environment could not be possible without our community partners, Oshawa Durham A.M. Kiwanis Club, Kiwanis Club of Sydenham, Rotary Club of Oshawa and the I.A.F.F. 465, who helped make the camp more affordable for families. At the end of each week, campers receive a graduation certificate and demonstrated new skills for family and friends. 18 | Oshawa Fire Services
Chiefs Deliver Pizza With a Domino’s driver, Chief Clark and Deputy Chief Wood delivered pizzas to Oshawa residents and had them test their smoke alarms and/or provide an escape plan to get their order for free. Twelve addresses were randomly selected over two nights. Community Partnership Awards Oshawa Fire Services recognized the community partners for their valuable contributions in supporting the department and making a difference in Oshawa. 2017 marked the fourth year of the celebration.
Emergency Response Statistics Call Volume by Year 15,730 calls for service in 2017 were received by Oshawa Dispatch. Calls for Service generally refers to calls that require their assistance to correct or assist a particular situation. It does not always result in truck movement. 6000
Number of Calls
5000
4,650
4,526
2013
2014
4,885
5,157
5,410
4000 3000 2000 1000 0
2015 Year
2016
2017
Call Volume by Station Call Volume by station indicates the number of times the truck has moved. The station could be a primary response or a secondary response. Source: CriSys. 3000
Station 6
Call Volume
2500
Station 5
2000
Station 4
1500
Station 3
1000
Station 2 Station 1
500 0
2013
2014
2015
2016
2017
Year
Station 1 Station 2 Station 3 Station 4 Station 5 Station 6
2013 2,391 1,350 1,196 949 712
2014 2,337 1,269 1,222 954 804
2015 2,449 1,379 1,248 1,003 866
2016 2,741 1,482 1,127 1,179 882 240
2017 2,756 1,645 1,326 1,280 847 483 2017 Annual Report | 19
Calls Dispatched from Oshawa Communications Division 6000
5,597
5,301
Number of Calls
5000 4000
3,275
3000 2000 1000 0
265 Brock
391
279
Caesarea/ Clarington Oshawa Port Perry Year
Uxbridge
Whitby
Oshawa Alarms Telephone from ambulance (2,273)
Telephone from civilian, not 911 (659)
Telephone from police services (496)
Verbal / Walk In (30)
Direct connection (21)
No alarm received, no response (1)
911 (1,227)
Alarms / Alarm monitoring agency (513)
Other (47)
Radio (26)
No alarm received, incident discovered by O.F.S. (8)
Percentage of Calls by Type
Fire Related Medical Motor Vehicle Collision Alarm Public Hazard Rescue Other Total 20 | Oshawa Fire Services
2013 704 1,165 896 682 775 23 339 4,584
Fire Related
Other
Alarm
Rescue
Motor Vehicle Collision
Public Hazard
Medical
2014 587 1,066 964 715 716 27 382 4,457
2015 672 1,217 975 692 777 23 451 4,807
2016 707 1,345 1,029 722 825 25 427 5,080
2017 592 1,617 1,098 681 739 25 468 5,220
Fire Suppression Incidents by Property Class Assembly 2013
Care and Detention 2014
Residential Business and Personal Services
2015
Mercantile 2016
Industrial 2017
Vehicles 0
30
Assembly 2013 2014 2015 2016 2017
2 2 1 4 4
60 90 Number of Fire Suppression Incidents
120
Business and Care and Residential Personal Detention Services 1 62 0 0 66 1 0 67 2 1 93 0 1 66 2
150
Other
Mercantile
Industrial
Other
Vehicles
8 6 5 3 2
7 1 5 6 4
5 6 10 16 3
36 21 20 18 29
Fire Incidents/Ignition Source Types of Fire Incidents Cooking Equipment Electrical Distribution Equipment Heating Equipment Appliances/ Home Entertainment Items Lighting Equipment Processing Equipment (Painting, Incinerator, Chemical) Open Flame Tools, Smokers' Articles Vehicle/ Other Electrical or Fire/ Other Mechanical Miscellaneous/ Undetermined/ Under Investigation Exposures Total Fire Incidents
Number of Incidents 17 3 3 4 3 0 13 16 23 26 82
Estimated Damage $915,512 $8,010 $7,000 $9,200 $110,000 $0 $220,255 $576,840 $1,462,311 $1,249,500 $4,558,628
2017 Annual Report | 21
Public Education Statistics Inspections Inspections Residential Inspections Residential Rental Bylaw Inspections Assembly Inspections Complaint Inspections Industrial Inspections New Construction Inspections Occupancy/L.C.B.O. Business Licenses Plans Review/Approval Burn Permits
Occurrences 3,433 330 501 373 186 455 12 812 300 13
Activity Legal Proceedings Court Charges Total Fine Amounts (not including Victim Fine Surcharge) Freedom of Information Requests
Occurrences 32 $55,005.00 26
Education Public Education Elementary School Presentations Secondary School Co-op Students Seniors Presentations Daycares New Canadians Public Support Worker Presentations Fire Extinguisher Training Sessions Fire Drills T.A.P.P.-C Participants
Fire Facts Top Sources of Ignition: 1. Cooking equipment 2. Electrical 3. Smoking
22 | Oshawa Fire Services
Occurrences 5,716 27 350 107 87 153 183 6,450 4
Financial Highlights Operating Budget
The Gross Operating Budget for expenses in 2017 was $27,744,481.00. Salaries and benefits comprised 95.07% of the total budget.
Capital Budget Purchases •
Self-Contained Breathing Apparatus
•
1 Pumper
•
1 Aerial
Personnel Costs
Professional Costs
•
Station 1 & Station 4 door replacement
Materials, Equipment & Maintenance
Capital
Moving Forward Supporting Mental Health and Wellness
The City of Oshawa has heavily focused their efforts on health and wellness, both physical and mental. Oshawa Fire Services has implemented a peer support program for Post-Traumatic Stress Disorder and training for P.T.S.D. was delivered in 2017.
Lean Methodologies and Continuous Improvement
The Corporate Leadership Team endorsed Lean Methodologies and Continuous Improvement as a corporate focus in 2017. A number of projects have been put through the lean cycle with a focus of continuous improvement. Projects have been identified for 2018 and Fire Services will be looking to streamline processes in both Fire Prevention and Fire Suppression areas with the assistance of Strategic & Business Services.
Diversity & Inclusion Plan
The City of Oshawa’s Diversity and Inclusion Plan was endorsed by Council in November, 2017. The plan provides a strategic framework for the City of Oshawa and has both an internal and external focus. The five Strategic Action Areas of the plan include: •
Leadership
•
Community Engagement and Participation
•
Community Development
•
Human Resource Development
• Education Awareness Oshawa Fire Services plays a key role on the staff team for Diversity & Inclusion and will form key initiatives supported by the plan that will assist the department in better serving our community.
Connect With Us
The @OshawaFire Twitter account was established in July 2017. Follow @OshawaFire for O.F.S. updates.
@OshawaFire
Inquiries or questions?
Connect with us: • online at www.oshawa.ca/fire • via phone at 905-436-3311 • on Twitter, @OshawaFire In the case of an emergency, call 911.
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www.oshawa.ca/fire 905-436-3311