raci

RACI What is RACI and why do we do it?

LEAN Culture is one of inclusivity where everyone has the opportunity to participate in making processes better.

Denise Williams, Office of Strategy Management 10/26/2018

10/26/2018

RACI What is RACI and why do we do it?

RACI is a chart that includes all of the activities or decision making authorities and relates them to the people and roles affected. At each intersection of activity and role, someone will be responsible, accountable, consulted or informed relating to that activity or decision.

RACI can be used to analyse workload, bring new employees up to date on their role, reassign work between groups, manage projects, resolve conflict or to simply document how something gets done.

Definitions: Responsible: person who performs the activity or does the work.

Accountable: has ultimately accountable and has Yes/No/Veto.

Consulted: needs to provide feedback and contribute to the activity.

Informed: person who needs to know of the decision or action Division A

Division B

Division C

Task One

R

CI

I

Task Two

I

A

RC

Task Three

C

AI

I

How do you do it?

1. Identify all tasks or functions that are critical 2. Use an action verb to describe each (publish, monitor, inspect, evaluate) 3. When an action describes a judgement or decision, describe the main outcome (analyse call volume to identify level of effort) 4. Always apply activities to the role or need, not a particular person.

5. Create a table with roles along the top and activities along the left side.

6. Put one or more letters in each box (RACI) relating to the role and activity 7. Get team agreement on the final RACI 1