employeeengagementresults2018corporatedepartmental

City Of Kawartha Lakes

McLean & Company is a research and advisory firm providing practical solution to human resources challenges via executable research tools and advice that have a clear and measurable impact on your business. 1997-2014 Š McLean & Company. McLean & Company is a division of Info-Tech Research Group Inc.

Employee Engagement Goes Beyond Satisfaction

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

2

Overall Engagement Results

# of Employees # of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

ENGAGED

See the appendix in this report for more information on our engagement calculation and benchmark.

Engaged employees consistently exceed expectations.

They are energized and passionate about their work, leading them to exert discretionary effort to drive organizational performance.

Previous Year

Current Year

City Of Kawartha Lakes Open Date: Sep 24, 2018

ALMOST ENGAGED

Almost engaged employees sometimes exceed expectations and are generally passionate about their work. At times they exert discretionary effort to help achieve organizational goals.

39.6%

44.4% 4.7:1

INDIFFERENT

3.1:1

2.4:1

27.2%

27.1%

Indifferent employees are satisfied, comfortable, and generally able to meet minimum expectations. They see their work as “just a job�, prioritizing their needs before organizational goals.

DISENGAGED

14.2% 14.2%

16.5%

Disengaged employees usually fail to meet minimum expectations, putting in time rather than effort. They have little interest in their job and the organization and often display negative attitudes.

16.7%

Benchmark Ratio of Engaged to Disengaged Organization's Ratio of Engaged to Disengaged

ENGAGED

ALMOST ENGAGED

INDIFFERENT

DISENGAGED

Current Year

44.4%

27.1%

14.2%

14.2%

Previous Year

39.6%

27.2%

16.5%

16.7%

3

Engagement Question Scores

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

Previous Year

89%

I am very proud of the work I do.

87%

I regularly offer to help my colleagues at work.

79%

I am very committed to this organization.

Taking everything into account, I like working at this organization.

76%

92% (-3) 87% (--) 73% (+6) 69% (+7)

Taking everything into account, I like my job.

75%

76% (-1)

I regularly accomplish more than what's expected in my role.

75%

74% (+1)

My contributions are important to the success of my department.

74%

78% (-4)

My contributions are important to the success of the organization.

73%

70% (+3)

I talk about my job in a positive light with family and friends.

66%

55% (+11)

I am very proud of the services the organization provides.

65%

58% (+7)

I am part of a team working towards a shared goal.

64%

61% (+3)

I regularly choose to put in extra hours to improve my results.

57%

60% (-3)

I often look forward to coming to work.

57%

52% (+5)

In the last year, I have made recommendations for organizational improvements.  < 40% Low Performing

56%  40%-60% Average Performing

56% (--)  > 60% High Performing

4

McLean Employee Experience Score

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

DETRACTORS Answered 0-6

# of Respondents

169

31.4%

PASSIVES

Answered 7-8

Employee Experience Score

-3.5

# of Respondents

220

40.8%

SUPPORTERS Answered 9-10

# of Respondents

150

27.8%

Previous Score

-23.0

Employee Experience Score = % Supporters - % Detractors 9

Driver Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

Previous Year Working Environment

77%

Coworker Relationships

78% (-1)

71%

Employee Empowerment

71% (--)

62%

Culture

60% (+2)

60%

Work Life Balance

54% (+6)

55%

48% (+7)

Manager Relationships

54%

50% (+4)

Customer Focus

54%

48% (+6)

Company Potential

51%

43% (+8)

Department Relationships

48%

47% (+1)

Learning And Development

48%

41% (+7)

Benefits

45%

43% (+2)

Senior Management Relationships

40%

34% (+6)

Compensation

40%

37% (+3)

Rewards And Recognition

31%

31% (--)

0%  < 40% Low Performing

100%  40%-60% Average Performing

 > 60% High Performing

11

Priority Matrix

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

549

Close Date: Oct 15, 2018

Response Rate

49%

IMPROVE

1123

LEVERAGE

High

 Culture 

Employee Empowerment

 Company Potential

Coworker Relationships



Impact on Engagement

 Customer Focus



Learning And Development Working Environment

 Senior Management Relationships  Department Relationships



Rewards And Recognition 

Manager Relationships Work Life Balance

Compensation

low

Benefits

low

Driver Score

EVALUATE 

Job Driver

 Organizational Driver

MAINTAIN

High

Retention Driver

12

Overall Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

I am very proud of the work I do.

89%

I clearly understand what is expected of me on the job.

80%

I regularly offer to help my colleagues at work.

87%

I am not afraid of trying out new ideas in my job.

75%

I am very committed to this organization.

78%

I am empowered to make decisions about how I do my work.

61%

Taking everything into account, I like working at this organization.

76%

I am given the chance to fully leverage my talents through my job.

51%

Taking everything into account, I like my job.

75%

I have all the tools, equipment, software I need to do a great job.

51%

I regularly accomplish more than what's expected in my role.

75%

My contributions are important to the success of my department.

74%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

Learning And Development

My contributions are important to the success of the organization.

73%

In the last year, I have received an adequate amount of training.

53%

I talk about my job in a positive light with family and friends.

66%

I am encouraged to pursue career development activities.

49%

I am very proud of the services the organization provides.

65%

In the last year, the training I have received has helped me do my job better.

49%

I am part of a team working towards a shared goal.

64%

I can advance my career in this organization.

39%

I regularly choose to put in extra hours to improve my results.

57%

51%

Rewards And Recognition

I often look forward to coming to work.

57%

I am praised when I go above and beyond the call of duty.

In the last year, I have made recommendations for organizational improvements.

56%

Promotions in my department go to those who deserve them the most.

30%

If I exceed expectations, I receive rewards that I value.

19%

Supplementary Questions

43%

Coworker Relationships

I expect to be at the organization a year from now.

82%

This organization takes actions to improve employee engagement.

43%

I really like the people I work with.

79%

I am more satisfied with my job now than I was a year ago.

43%

I know that my co-workers will help me out when the going gets tough.

76%

I am more satisfied with the organization now than I was a year ago.

39%

My co-workers care about me as a person.

70%

I have a good friend at this organization.

66%

My co-workers don't undermine my efforts.

66%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

84%

I believe I will meet the life goals I set for myself.

72%

I rarely dwell on failures but rather see them as learning opportunities.

64%

Manager Relationships My manager cares about me as a person.

62%

I trust my manager.

61%

My manager helps me achieve better results.

55%

My manager keeps me well informed about decisions that affect me.

51%

My manager inspires me to improve.

49%

My manager provides me with high quality feedback.

47%

4

Overall Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

I am a fit for the organizational culture.

75%

I am satisfied with the compensation I receive for the work I do.

44%

I identify well with the organization's values.

66%

My salary is competitive with similar jobs I might find elsewhere.

36%

This organization has a very friendly atmosphere.

56%

This organization has a collaborative work environment.

43%

Customer Focus

Benefits I am satisfied with my benefit package.

47%

The benefits provided suit my needs at this time.

47% 43%

The vision, mission and values of the organization are well-aligned with customer needs.

56%

My benefits are competitive with similar jobs I might find elsewhere.

Customer satisfaction drives most things this organization does.

52%

Our customers love our services.

52%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

People in this organization are committed to doing high quality work.

58%

I am physically safe while at work.

This organization has a bright future.

54%

I am not emotionally harassed at work.

Company Potential

I am impressed with the quality of people at this organization.

52%

I believe in the organization's overall business strategy.

51%

This organization encourages innovation.

36%

Department Relationships I have good working relationships with employees in other departments.

73%

The contributions of my department are recognized by other departments.

36%

Departments work well together to get things done.

33%

83% 74% 73%

Work Life Balance I am able to maintain a balance between my work and personal life.

65%

My day to day workload is a reasonable amount.

52%

I find my stress levels at work manageable.

49%

Senior Management Relationships I trust my department's Director/Chief.

58%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

46%

My department's Director/Chief acts on employee feedback.

44%

My department's Director/Chief inspires me.

44%

I trust the members of the senior management team.

41%

The Chief Administrative Officer (CAO) inspires me.

37%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

36%

The senior management team acts on employee feedback.

30%

The senior management team inspires me.

27%

5

Respondent Breakdown

Demographics

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

# of Employees

# of Responses

Response Rate

1123

549

49%

48

41

85%

250

89

36%

Corporate Services

64

47

73%

Development Services

41

36

88%

Engineering & Assets

23

18

78%

336

115

34%

Human Services

68

56

82%

Paramedic Service

89

46

52%

199

96

48%

Overall Organization

CAO

Community Services

Fire

Public Works

30

Overall Department Results

8

19

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

549

Close Date: Oct 15, 2018

Response Rate

49%

72

13

Development Services Employees: 36

1123

15

33

39

Paramedic Service Employees: 46

5 5

29

61

27

CAO Employees: 41

20

26

27

Public Works Employees: 96

10

11

23

57

13

Fire Employees: 115

25

36

27

Human Services Employees: 56

11

6

11

6

28

56

Engineering & Assets Employees: 18

40

43

Corporate Services Employees: 47

18

18

22

42

Community Services Employees: 89

0%

100%

Disengaged

Indifferent

Almost Engaged

0%

100%

Engaged

2

CAO Results

ENGAGEMENT RESULTS Current Year

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

48 41

Close Date: Oct 15, 2018

Response Rate

85%

DRIVER SCORES Previous Year

33.3%

Organization Overall 44.4%

Working Environment

86%

Previous Year

Avg. Score Across Org

76% (+10)

77% (+9)

Manager Relationships

78%

53% (+25)

54% (+24)

Coworker Relationships

77%

67% (+10)

71% (+5)

Employee Empowerment

76%

59% (+17)

62% (+14)

Culture

74%

63% (+11)

60% (+15)

49% (+20)

51% (+18)

44% (+18)

40% (+22)

61.0% 28.6% 27.1% 29.3%

33.3%

4.9% 4.9%

4.8%

 Engaged

14.2% 14.2%

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

12.2 Previous Score

DETRACTORS Answered 0-6

# of Respondents:

7 (17.1%)

-4.8 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

22 (53.7%)

12 (29.3%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Company Potential

69%

Senior Management Relationships

62%

Department Relationships

59%

51% (+8)

48% (+11)

Customer Focus

59%

48% (+11)

54% (+5)

42% (+14)

48% (+9)

47% (+3)

45% (+5)

Learning And Development

56%

Benefits

50%

Rewards And Recognition

47%

31% (+16)

31% (+16)

Work Life Balance

46%

59% (-13)

55% (-9)

26% (+17)

40% (+3)

Compensation

43% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

3

CAO Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

41

Close Date: Oct 15, 2018

Response Rate

85%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

48

I regularly offer to help my colleagues at work.

95%

I am empowered to make decisions about how I do my work.

90%

My contributions are important to the success of the organization.

93%

I clearly understand what is expected of me on the job.

85%

My contributions are important to the success of my department.

93%

I am not afraid of trying out new ideas in my job.

83%

I am very proud of the work I do.

93%

I am given the chance to fully leverage my talents through my job.

73%

Taking everything into account, I like my job.

90%

73%

Taking everything into account, I like working at this organization.

85%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

I have all the tools, equipment, software I need to do a great job.

51%

I am very committed to this organization.

83%

I regularly accomplish more than what's expected in my role.

80%

In the last year, I have received an adequate amount of training.

67%

In the last year, I have made recommendations for organizational improvements.

76%

I am encouraged to pursue career development activities.

66%

I talk about my job in a positive light with family and friends.

73%

In the last year, the training I have received has helped me do my job better.

54%

I am part of a team working towards a shared goal.

73%

I can advance my career in this organization.

38%

I am very proud of the services the organization provides.

73%

Learning And Development

Rewards And Recognition

I regularly choose to put in extra hours to improve my results.

71%

I am praised when I go above and beyond the call of duty.

I often look forward to coming to work.

61%

Promotions in my department go to those who deserve them the most.

48%

If I exceed expectations, I receive rewards that I value.

36%

Supplementary Questions

56%

Coworker Relationships

I expect to be at the organization a year from now.

85%

I am more satisfied with the organization now than I was a year ago.

65%

I know that my co-workers will help me out when the going gets tough.

83%

I am more satisfied with my job now than I was a year ago.

62%

I really like the people I work with.

83%

This organization takes actions to improve employee engagement.

60%

My co-workers don't undermine my efforts.

78%

My co-workers care about me as a person.

78%

I have a good friend at this organization.

61%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

85%

I believe I will meet the life goals I set for myself.

78%

I rarely dwell on failures but rather see them as learning opportunities.

71%

Manager Relationships My manager cares about me as a person.

90%

I trust my manager.

85%

My manager helps me achieve better results.

80%

My manager keeps me well informed about decisions that affect me.

73%

My manager provides me with high quality feedback.

72%

My manager inspires me to improve.

69%

4

CAO Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

41

Close Date: Oct 15, 2018

Response Rate

85%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

48

I am a fit for the organizational culture.

88%

I am satisfied with the compensation I receive for the work I do.

46%

I identify well with the organization's values.

83%

My salary is competitive with similar jobs I might find elsewhere.

39%

This organization has a very friendly atmosphere.

71%

This organization has a collaborative work environment.

56%

Customer Focus

Benefits The benefits provided suit my needs at this time.

58%

My benefits are competitive with similar jobs I might find elsewhere.

48% 45%

Customer satisfaction drives most things this organization does.

70%

I am satisfied with my benefit package.

The vision, mission and values of the organization are well-aligned with customer needs.

68%

Our customers love our services.

38%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

People in this organization are committed to doing high quality work.

76%

I am not emotionally harassed at work.

I believe in the organization's overall business strategy.

76%

I am physically safe while at work.

Company Potential

This organization has a bright future.

73%

I am impressed with the quality of people at this organization.

68%

This organization encourages innovation.

51%

Department Relationships I have good working relationships with employees in other departments.

80%

The contributions of my department are recognized by other departments.

50%

Departments work well together to get things done.

45%

93% 88% 78%

Work Life Balance I am able to maintain a balance between my work and personal life.

68%

I find my stress levels at work manageable.

39%

My day to day workload is a reasonable amount.

32%

Senior Management Relationships The Chief Administrative Officer (CAO) inspires me.

76%

I trust my department's Director/Chief.

74%

My department's Director/Chief inspires me.

63%

I trust the members of the senior management team.

63%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

61%

My department's Director/Chief acts on employee feedback.

58%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

57%

The senior management team acts on employee feedback.

54%

The senior management team inspires me.

53%

5

Community Services Results

ENGAGEMENT RESULTS Current Year

Previous Year

Organization Overall 44.4%

23.1%

22.5%

27.1% 21.5%

18.0%

14.2% 21.5%

18.0%  Engaged

 Almost Engaged

 Indifferent

Employee Experience Breakdown

 Disengaged

Employee Experience Score

8.1

Previous Score # of Respondents:

24 (27.9%)

-11.3 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

# of Responses

250 89

Close Date: Oct 15, 2018

Response Rate

36%

Working Environment

75%

Previous Year

Avg. Score Across Org

81% (-6)

77% (-2)

Work Life Balance

67%

61% (+6)

55% (+12)

Coworker Relationships

66%

64% (+2)

71% (-5)

60% (+2)

62% (--)

Employee Empowerment

62%

Culture

57%

46% (+11)

60% (-3)

Customer Focus

55%

46% (+9)

54% (+1)

Manager Relationships

54%

49% (+5)

54% (--)

14.2%

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

DETRACTORS Answered 0-6

# of Employees

DRIVER SCORES

33.8%

41.6%

City Of Kawartha Lakes Open Date: Sep 24, 2018

31 (36.0%)

31 (36.0%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Compensation

48%

42% (+6)

40% (+8)

Company Potential

48%

36% (+12)

51% (-4)

Department Relationships

47%

47% (--)

48% (-1)

Learning And Development

45%

40% (+5)

48% (-3)

Benefits

45%

44% (+1)

45% (-1)

30% (+5)

40% (-5)

29% (+2)

31% (--)

Senior Management Relationships

35%

Rewards And Recognition

31% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

6

Community Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

89

Close Date: Oct 15, 2018

Response Rate

36%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

250

I regularly offer to help my colleagues at work.

81%

I clearly understand what is expected of me on the job.

77%

Taking everything into account, I like my job.

80%

I am not afraid of trying out new ideas in my job.

75%

I am very proud of the work I do.

79%

I am empowered to make decisions about how I do my work.

62%

I am very committed to this organization.

74%

I am given the chance to fully leverage my talents through my job.

54%

I regularly accomplish more than what's expected in my role.

74%

I have all the tools, equipment, software I need to do a great job.

52%

Taking everything into account, I like working at this organization.

72%

My contributions are important to the success of my department.

69%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

Learning And Development

My contributions are important to the success of the organization.

67%

In the last year, I have received an adequate amount of training.

51%

I often look forward to coming to work.

64%

In the last year, the training I have received has helped me do my job better.

45%

I talk about my job in a positive light with family and friends.

61%

I can advance my career in this organization.

44%

I am part of a team working towards a shared goal.

60%

I am encouraged to pursue career development activities.

40%

I am very proud of the services the organization provides.

58%

51%

Rewards And Recognition

I regularly choose to put in extra hours to improve my results.

55%

I am praised when I go above and beyond the call of duty.

In the last year, I have made recommendations for organizational improvements.

45%

Promotions in my department go to those who deserve them the most.

34%

If I exceed expectations, I receive rewards that I value.

20%

Supplementary Questions

40%

Coworker Relationships

I expect to be at the organization a year from now.

77%

I am more satisfied with my job now than I was a year ago.

48%

I know that my co-workers will help me out when the going gets tough.

72%

This organization takes actions to improve employee engagement.

38%

I really like the people I work with.

71%

I am more satisfied with the organization now than I was a year ago.

36%

My co-workers don't undermine my efforts.

66%

My co-workers care about me as a person.

64%

I have a good friend at this organization.

58%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

81%

I believe I will meet the life goals I set for myself.

67%

I rarely dwell on failures but rather see them as learning opportunities.

66%

Manager Relationships I trust my manager.

63%

My manager cares about me as a person.

59%

My manager helps me achieve better results.

58%

My manager keeps me well informed about decisions that affect me.

51%

My manager provides me with high quality feedback.

48%

My manager inspires me to improve.

46%

7

Community Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

89

Close Date: Oct 15, 2018

Response Rate

36%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

250

I am a fit for the organizational culture.

71%

I am satisfied with the compensation I receive for the work I do.

53%

I identify well with the organization's values.

58%

My salary is competitive with similar jobs I might find elsewhere.

44%

This organization has a very friendly atmosphere.

53%

This organization has a collaborative work environment.

46%

Customer Focus

Benefits I am satisfied with my benefit package.

48%

My benefits are competitive with similar jobs I might find elsewhere.

43% 43%

Our customers love our services.

59%

The benefits provided suit my needs at this time.

Customer satisfaction drives most things this organization does.

53%

The vision, mission and values of the organization are well-aligned with customer needs.

51%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

This organization has a bright future.

53%

I am physically safe while at work.

People in this organization are committed to doing high quality work.

51%

I am not emotionally harassed at work.

Company Potential

I am impressed with the quality of people at this organization.

47%

This organization encourages innovation.

44%

I believe in the organization's overall business strategy.

42%

Department Relationships I have good working relationships with employees in other departments.

68%

The contributions of my department are recognized by other departments.

37%

Departments work well together to get things done.

36%

84% 71% 70%

Work Life Balance I am able to maintain a balance between my work and personal life.

79%

My day to day workload is a reasonable amount.

63%

I find my stress levels at work manageable.

59%

Senior Management Relationships I trust my department's Director/Chief.

47%

I trust the members of the senior management team.

41%

My department's Director/Chief inspires me.

38%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

36%

My department's Director/Chief acts on employee feedback.

35%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

35%

The Chief Administrative Officer (CAO) inspires me.

32%

The senior management team acts on employee feedback.

28%

The senior management team inspires me.

24%

8

Corporate Services Results

ENGAGEMENT RESULTS Current Year

Previous Year

Organization Overall 44.4%

26.1% 27.1%

40.4%

21.7% 14.2%

6.4% 10.6%

21.7%  Engaged

14.2%

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

-13.0 Previous Score

DETRACTORS Answered 0-6

# of Respondents:

14 (30.4%)

-33.3 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

# of Employees # of Responses

64 47

Close Date: Oct 15, 2018

Response Rate

73%

DRIVER SCORES

30.4%

42.6%

City Of Kawartha Lakes Open Date: Sep 24, 2018

24 (52.2%)

8 (17.4%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Working Environment

78%

Coworker Relationships

70%

Previous Year

Avg. Score Across Org

78% (--)

77% (+1)

69% (+1)

71% (-2)

Employee Empowerment

66%

58% (+8)

62% (+4)

Culture

65%

45% (+20)

60% (+5)

Manager Relationships

61%

49% (+12)

54% (+7)

Senior Management Relationships

60%

19% (+41)

40% (+20)

Company Potential

60%

39% (+21)

51% (+9)

Customer Focus

53%

32% (+21)

54% (-1)

Benefits

51%

42% (+9)

45% (+5)

49% (-1)

48% (--)

25% (+16)

48% (-7)

Department Relationships

48%

Learning And Development

41%

Work Life Balance

36%

28% (+8)

55% (-19)

Compensation

36%

21% (+15)

40% (-4)

25% (+3)

31% (-3)

Rewards And Recognition

28% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

9

Corporate Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

47

Close Date: Oct 15, 2018

Response Rate

73%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

64

Taking everything into account, I like working at this organization.

91%

I am not afraid of trying out new ideas in my job.

79%

I am very proud of the work I do.

89%

I clearly understand what is expected of me on the job.

77%

I am very committed to this organization.

85%

67%

I regularly offer to help my colleagues at work.

83%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

I am empowered to make decisions about how I do my work.

66%

Taking everything into account, I like my job.

79%

I have all the tools, equipment, software I need to do a great job.

55%

My contributions are important to the success of the organization.

79%

I am given the chance to fully leverage my talents through my job.

51%

My contributions are important to the success of my department.

77%

I regularly accomplish more than what's expected in my role.

77%

I am encouraged to pursue career development activities.

50%

I talk about my job in a positive light with family and friends.

74%

I can advance my career in this organization.

40%

I am very proud of the services the organization provides.

64%

In the last year, the training I have received has helped me do my job better.

38%

I am part of a team working towards a shared goal.

63%

In the last year, I have received an adequate amount of training.

34%

I regularly choose to put in extra hours to improve my results.

61%

Learning And Development

Rewards And Recognition

I often look forward to coming to work.

49%

I am praised when I go above and beyond the call of duty.

In the last year, I have made recommendations for organizational improvements.

48%

Promotions in my department go to those who deserve them the most.

30%

If I exceed expectations, I receive rewards that I value.

16%

Supplementary Questions

36%

Coworker Relationships

I expect to be at the organization a year from now.

87%

This organization takes actions to improve employee engagement.

70%

I really like the people I work with.

85%

I am more satisfied with the organization now than I was a year ago.

64%

I know that my co-workers will help me out when the going gets tough.

70%

I am more satisfied with my job now than I was a year ago.

49%

My co-workers care about me as a person.

68%

My co-workers don't undermine my efforts.

64%

I have a good friend at this organization.

62%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

89%

I rarely dwell on failures but rather see them as learning opportunities.

72%

I believe I will meet the life goals I set for myself.

66%

Manager Relationships My manager cares about me as a person.

76%

My manager inspires me to improve.

67%

I trust my manager.

65%

My manager helps me achieve better results.

59%

My manager keeps me well informed about decisions that affect me.

57%

My manager provides me with high quality feedback.

46%

10

Corporate Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

47

Close Date: Oct 15, 2018

Response Rate

73%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

64

I am a fit for the organizational culture.

80%

I am satisfied with the compensation I receive for the work I do.

36%

I identify well with the organization's values.

76%

My salary is competitive with similar jobs I might find elsewhere.

36%

This organization has a very friendly atmosphere.

62%

This organization has a collaborative work environment.

43%

Customer Focus The vision, mission and values of the organization are well-aligned with customer needs.

66%

Customer satisfaction drives most things this organization does.

55%

Our customers love our services.

36% Company Potential

I believe in the organization's overall business strategy.

68%

This organization has a bright future.

64%

People in this organization are committed to doing high quality work.

64%

I am impressed with the quality of people at this organization.

59%

This organization encourages innovation.

46%

Department Relationships I have good working relationships with employees in other departments.

83%

The contributions of my department are recognized by other departments.

36%

Departments work well together to get things done.

24%

Benefits I am satisfied with my benefit package.

55%

The benefits provided suit my needs at this time.

52%

My benefits are competitive with similar jobs I might find elsewhere.

45%

Working Environment I am physically safe while at work.

91%

I am not emotionally harassed at work.

72%

I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

Work Life Balance

70%

I am able to maintain a balance between my work and personal life.

49%

I find my stress levels at work manageable.

30%

My day to day workload is a reasonable amount.

30%

Senior Management Relationships I trust my department's Director/Chief.

91%

My department's Director/Chief acts on employee feedback.

87%

My department's Director/Chief inspires me.

85%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

65%

The Chief Administrative Officer (CAO) inspires me.

57%

The senior management team acts on employee feedback.

47%

I trust the members of the senior management team.

47%

The senior management team inspires me.

31%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

30%

11

Development Services Results

ENGAGEMENT RESULTS Current Year

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

41 36

Close Date: Oct 15, 2018

Response Rate

88%

DRIVER SCORES Previous Year

Organization Overall 44.4%

45.5% 72.2%

Working Environment

90%

Coworker Relationships

86%

Manager Relationships 27.3%

27.1%

19.4%

15.2%

14.2%

8.3%

12.1%

14.2%

 Engaged

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

41.7 Previous Score

DETRACTORS Answered 0-6

# of Respondents:

3 (8.3%)

-16.1 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

15 (41.7%)

18 (50.0%)

-3.5

Employee Experience Score = % Supporters - % Detractors

83%

Previous Year

Avg. Score Across Org

83% (+7)

77% (+13)

78% (+8)

71% (+15)

63% (+20)

54% (+29)

Culture

78%

62% (+16)

60% (+19)

Employee Empowerment

77%

65% (+12)

62% (+15)

Learning And Development

76%

63% (+13)

48% (+28)

54% (+19)

51% (+22)

Company Potential

73%

Benefits

69%

59% (+10)

45% (+23)

Customer Focus

67%

54% (+13)

54% (+14)

46% (+14)

40% (+20)

Compensation

60%

Senior Management Relationships

55%

40% (+15)

40% (+14)

Work Life Balance

54%

43% (+11)

55% (-2)

Department Relationships

53%

47% (+6)

48% (+5)

Rewards And Recognition

52%

37% (+15)

31% (+21)

0%  < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

12

Development Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

36

Close Date: Oct 15, 2018

Response Rate

88%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

41

My contributions are important to the success of my department.

97%

I am not afraid of trying out new ideas in my job.

86%

I regularly offer to help my colleagues at work.

97%

I am empowered to make decisions about how I do my work.

81%

Taking everything into account, I like my job.

94%

I clearly understand what is expected of me on the job.

81%

I am very proud of the work I do.

94%

78%

I am very committed to this organization.

94%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

I am given the chance to fully leverage my talents through my job.

78%

Taking everything into account, I like working at this organization.

94%

I have all the tools, equipment, software I need to do a great job.

61%

I am part of a team working towards a shared goal.

92%

My contributions are important to the success of the organization.

89%

I am encouraged to pursue career development activities.

83%

I am very proud of the services the organization provides.

86%

In the last year, the training I have received has helped me do my job better.

79%

I talk about my job in a positive light with family and friends.

80%

In the last year, I have received an adequate amount of training.

74%

I regularly accomplish more than what's expected in my role.

78%

I can advance my career in this organization.

68%

I often look forward to coming to work.

75%

Learning And Development

Rewards And Recognition

In the last year, I have made recommendations for organizational improvements.

71%

I am praised when I go above and beyond the call of duty.

I regularly choose to put in extra hours to improve my results.

63%

Promotions in my department go to those who deserve them the most.

54%

If I exceed expectations, I receive rewards that I value.

30%

Supplementary Questions

69%

Coworker Relationships

I expect to be at the organization a year from now.

89%

I am more satisfied with the organization now than I was a year ago.

75%

I really like the people I work with.

97%

This organization takes actions to improve employee engagement.

67%

I know that my co-workers will help me out when the going gets tough.

92%

I am more satisfied with my job now than I was a year ago.

63%

My co-workers don't undermine my efforts.

86%

My co-workers care about me as a person.

83%

I have a good friend at this organization.

71%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

94%

I believe I will meet the life goals I set for myself.

81%

I rarely dwell on failures but rather see them as learning opportunities.

78%

Manager Relationships I trust my manager.

89%

My manager cares about me as a person.

89%

My manager helps me achieve better results.

86%

My manager keeps me well informed about decisions that affect me.

86%

My manager inspires me to improve.

78%

My manager provides me with high quality feedback.

69%

13

Development Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

36

Close Date: Oct 15, 2018

Response Rate

88%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

41

I identify well with the organization's values.

89%

I am satisfied with the compensation I receive for the work I do.

69%

I am a fit for the organizational culture.

89%

My salary is competitive with similar jobs I might find elsewhere.

50%

This organization has a very friendly atmosphere.

83%

This organization has a collaborative work environment.

53%

Customer Focus

Benefits I am satisfied with my benefit package.

74%

The benefits provided suit my needs at this time.

71% 60%

The vision, mission and values of the organization are well-aligned with customer needs.

83%

My benefits are competitive with similar jobs I might find elsewhere.

Customer satisfaction drives most things this organization does.

61%

Our customers love our services.

57%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

People in this organization are committed to doing high quality work.

83%

I am physically safe while at work.

I am impressed with the quality of people at this organization.

81%

I am not emotionally harassed at work.

Company Potential

This organization has a bright future.

80%

I believe in the organization's overall business strategy.

72%

This organization encourages innovation.

50%

Department Relationships I have good working relationships with employees in other departments.

83%

The contributions of my department are recognized by other departments.

47%

Departments work well together to get things done.

28%

100% 92% 78%

Work Life Balance I am able to maintain a balance between my work and personal life.

67%

I find my stress levels at work manageable.

50%

My day to day workload is a reasonable amount.

44%

Senior Management Relationships I trust my department's Director/Chief.

72%

The Chief Administrative Officer (CAO) inspires me.

67%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

64%

My department's Director/Chief acts on employee feedback.

64%

My department's Director/Chief inspires me.

58%

I trust the members of the senior management team.

47%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

44%

The senior management team acts on employee feedback.

42%

The senior management team inspires me.

34%

14

Engineering & Assets Results

ENGAGEMENT RESULTS Current Year

# of Employees # of Responses

42.1%

18

Close Date: Oct 15, 2018

Response Rate

78%

Organization Overall 44.4%

Working Environment

83%

Employee Empowerment

72%

Coworker Relationships 27.1%

42.1%

27.8%

14.2% 5.6% 11.1%

5.3% 10.5%  Engaged

 Almost Engaged

 Indifferent

Employee Experience Breakdown

 Disengaged

Employee Experience Score

5.6

Previous Score # of Respondents:

4 (22.2%)

-36.8 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

68%

Manager Relationships

64%

Previous Year

Avg. Score Across Org

85% (-2)

77% (+7)

74% (-2)

62% (+10)

86% (-18)

71% (-4)

68% (-4)

54% (+10)

Work Life Balance

61%

51% (+10)

55% (+6)

Culture

59%

67% (-8)

60% (-1)

Compensation

58%

46% (+12)

40% (+18)

14.2%

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

DETRACTORS Answered 0-6

23

DRIVER SCORES Previous Year

55.6%

City Of Kawartha Lakes Open Date: Sep 24, 2018

9 (50.0%)

5 (27.8%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Benefits

55%

69% (-14)

45% (+9)

Learning And Development

53%

42% (+11)

48% (+5)

Senior Management Relationships

47%

50% (-3)

40% (+7)

Company Potential

45%

40% (+5)

51% (-6)

Department Relationships

45%

49% (-4)

48% (-2)

47% (-9)

31% (+7)

41% (-5)

54% (-18)

Rewards And Recognition

38%

Customer Focus

36% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

15

Engineering & Assets Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

18

Close Date: Oct 15, 2018

Response Rate

78%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

23

I am very proud of the work I do.

94%

I am not afraid of trying out new ideas in my job.

83%

I am very committed to this organization.

89%

I clearly understand what is expected of me on the job.

83%

I regularly offer to help my colleagues at work.

89%

I am empowered to make decisions about how I do my work.

82%

My contributions are important to the success of the organization.

83%

72%

My contributions are important to the success of my department.

83%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

I am given the chance to fully leverage my talents through my job.

67%

I talk about my job in a positive light with family and friends.

82%

I have all the tools, equipment, software I need to do a great job.

44%

Taking everything into account, I like working at this organization.

78%

Taking everything into account, I like my job.

78%

I am encouraged to pursue career development activities.

67%

I regularly accomplish more than what's expected in my role.

78%

I can advance my career in this organization.

56%

I am part of a team working towards a shared goal.

72%

In the last year, I have received an adequate amount of training.

47%

I regularly choose to put in extra hours to improve my results.

65%

In the last year, the training I have received has helped me do my job better.

41%

I often look forward to coming to work.

61%

Learning And Development

Rewards And Recognition

I am very proud of the services the organization provides.

56%

Promotions in my department go to those who deserve them the most.

In the last year, I have made recommendations for organizational improvements.

53%

I am praised when I go above and beyond the call of duty.

39%

If I exceed expectations, I receive rewards that I value.

17%

Supplementary Questions

63%

Coworker Relationships

I expect to be at the organization a year from now.

88%

I am more satisfied with my job now than I was a year ago.

61%

My co-workers don't undermine my efforts.

83%

This organization takes actions to improve employee engagement.

44%

I know that my co-workers will help me out when the going gets tough.

72%

I am more satisfied with the organization now than I was a year ago.

33%

I have a good friend at this organization.

67%

I really like the people I work with.

67%

My co-workers care about me as a person.

50%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

82%

I believe I will meet the life goals I set for myself.

71%

I rarely dwell on failures but rather see them as learning opportunities.

67%

Manager Relationships My manager helps me achieve better results.

72%

I trust my manager.

72%

My manager cares about me as a person.

72%

My manager keeps me well informed about decisions that affect me.

67%

My manager inspires me to improve.

56%

My manager provides me with high quality feedback.

47%

16

Engineering & Assets Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

18

Close Date: Oct 15, 2018

Response Rate

78%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

23

I am a fit for the organizational culture.

78%

My salary is competitive with similar jobs I might find elsewhere.

67%

I identify well with the organization's values.

71%

I am satisfied with the compensation I receive for the work I do.

50%

This organization has a very friendly atmosphere.

56%

This organization has a collaborative work environment.

33%

Customer Focus The vision, mission and values of the organization are well-aligned with customer needs.

44%

Customer satisfaction drives most things this organization does.

33%

Our customers love our services.

29%

Benefits I am satisfied with my benefit package.

61%

The benefits provided suit my needs at this time.

56%

My benefits are competitive with similar jobs I might find elsewhere.

47%

Working Environment I am physically safe while at work.

100% 89% 61%

I believe in the organization's overall business strategy.

71%

I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

This organization has a bright future.

59%

I am not emotionally harassed at work.

Company Potential

People in this organization are committed to doing high quality work.

44%

I am impressed with the quality of people at this organization.

39%

This organization encourages innovation.

17%

Department Relationships I have good working relationships with employees in other departments.

67%

The contributions of my department are recognized by other departments.

47%

Departments work well together to get things done.

22%

Work Life Balance I am able to maintain a balance between my work and personal life.

67%

My day to day workload is a reasonable amount.

61%

I find my stress levels at work manageable.

56%

Senior Management Relationships I trust my department's Director/Chief.

67%

My department's Director/Chief acts on employee feedback.

67%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

56%

My department's Director/Chief inspires me.

56%

I trust the members of the senior management team.

50%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

44%

The senior management team acts on employee feedback.

28%

The senior management team inspires me.

28%

The Chief Administrative Officer (CAO) inspires me.

28%

17

Fire Results

ENGAGEMENT RESULTS

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

115

Close Date: Oct 15, 2018

Response Rate

34%

DRIVER SCORES

Current Year

Organization Overall

Coworker Relationships

81%

Working Environment

44.4%

56.5%

77%

Work Life Balance 27.1% 22.6% 14.2%

11.3%

14.2%

9.6%  Engaged

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

2.7

Previous Score DETRACTORS Answered 0-6

# of Respondents:

32 (28.6%)

N/A

Organization Score PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

336

45 (40.2%)

35 (31.3%)

-3.5

Employee Experience Score = % Supporters - % Detractors

72%

Previous Year

Avg. Score Across Org

--

71% (+10)

--

77% (--)

--

55% (+17)

Culture

63%

--

60% (+3)

Customer Focus

62%

--

54% (+9)

Employee Empowerment

61%

--

62% (-1)

Learning And Development

56%

--

48% (+8)

Company Potential

55%

--

51% (+4)

Manager Relationships

55%

--

54% (+1)

Department Relationships

54%

--

48% (+6)

--

40% (+3)

Compensation

43%

Rewards And Recognition

37%

--

31% (+6)

Senior Management Relationships

37%

--

40% (-3)

--

45% (-14)

Benefits

32% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

18

Fire Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

115

Close Date: Oct 15, 2018

Response Rate

34%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

336

I am very proud of the work I do.

93%

I clearly understand what is expected of me on the job.

83%

I regularly offer to help my colleagues at work.

91%

I am not afraid of trying out new ideas in my job.

77%

I am very committed to this organization.

83%

I have all the tools, equipment, software I need to do a great job.

54%

Taking everything into account, I like working at this organization.

83%

I am given the chance to fully leverage my talents through my job.

51%

I talk about my job in a positive light with family and friends.

78%

I am empowered to make decisions about how I do my work.

51%

I am very proud of the services the organization provides.

77%

Taking everything into account, I like my job.

76%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

Learning And Development

My contributions are important to the success of the organization.

76%

In the last year, I have received an adequate amount of training.

65%

I am part of a team working towards a shared goal.

75%

In the last year, the training I have received has helped me do my job better.

63%

My contributions are important to the success of my department.

72%

I am encouraged to pursue career development activities.

53%

I often look forward to coming to work.

72%

I can advance my career in this organization.

41%

I regularly accomplish more than what's expected in my role.

68%

50%

Rewards And Recognition

I regularly choose to put in extra hours to improve my results.

63%

I am praised when I go above and beyond the call of duty.

In the last year, I have made recommendations for organizational improvements.

52%

Promotions in my department go to those who deserve them the most.

32%

If I exceed expectations, I receive rewards that I value.

26%

Supplementary Questions

50%

Coworker Relationships

I expect to be at the organization a year from now.

77%

I am more satisfied with my job now than I was a year ago.

39%

I know that my co-workers will help me out when the going gets tough.

93%

This organization takes actions to improve employee engagement.

34%

I really like the people I work with.

87%

I am more satisfied with the organization now than I was a year ago.

33%

My co-workers care about me as a person.

82%

I have a good friend at this organization.

74%

My co-workers don't undermine my efforts.

68%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

87%

I believe I will meet the life goals I set for myself.

84%

I rarely dwell on failures but rather see them as learning opportunities.

70%

Manager Relationships My manager cares about me as a person.

64%

I trust my manager.

62%

My manager helps me achieve better results.

56%

My manager keeps me well informed about decisions that affect me.

53%

My manager provides me with high quality feedback.

50%

My manager inspires me to improve.

45%

19

Fire Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

115

Close Date: Oct 15, 2018

Response Rate

34%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

336

I am a fit for the organizational culture.

74%

I am satisfied with the compensation I receive for the work I do.

52%

I identify well with the organization's values.

70%

My salary is competitive with similar jobs I might find elsewhere.

33%

This organization has a collaborative work environment.

54%

This organization has a very friendly atmosphere.

53%

Customer Focus

Benefits I am satisfied with my benefit package.

34%

The benefits provided suit my needs at this time.

33% 29%

Our customers love our services.

75%

My benefits are competitive with similar jobs I might find elsewhere.

The vision, mission and values of the organization are well-aligned with customer needs.

59%

Customer satisfaction drives most things this organization does.

53%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

People in this organization are committed to doing high quality work.

67%

I am not emotionally harassed at work.

This organization has a bright future.

59%

I am physically safe while at work.

Company Potential

I am impressed with the quality of people at this organization.

54%

I believe in the organization's overall business strategy.

50%

This organization encourages innovation.

33%

Department Relationships I have good working relationships with employees in other departments.

73%

Departments work well together to get things done.

48%

The contributions of my department are recognized by other departments.

40%

83% 78% 70%

Work Life Balance My day to day workload is a reasonable amount.

77%

I am able to maintain a balance between my work and personal life.

77%

I find my stress levels at work manageable.

63%

Senior Management Relationships I trust my department's Director/Chief.

51%

I trust the members of the senior management team.

47%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

39%

My department's Director/Chief inspires me.

36%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

36%

The senior management team inspires me.

32%

My department's Director/Chief acts on employee feedback.

32%

The Chief Administrative Officer (CAO) inspires me.

29%

The senior management team acts on employee feedback.

25%

20

Human Services Results

ENGAGEMENT RESULTS Current Year 26.8%

Previous Year

17.0%

12.5%

17.0%  Engaged

Organization Overall 44.4%

28.3%

25.0%

27.1% 14.2% 14.2%

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

-7.3 Previous Score

DETRACTORS Answered 0-6

# of Respondents:

17 (30.9%)

-17.0 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

# of Employees # of Responses

68 56

Close Date: Oct 15, 2018

Response Rate

82%

DRIVER SCORES

37.7%

35.7%

City Of Kawartha Lakes Open Date: Sep 24, 2018

25 (45.5%)

13 (23.6%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Working Environment

74%

Coworker Relationships

70%

Previous Year

Avg. Score Across Org

78% (-4)

77% (-3)

68% (+2)

71% (-1)

Customer Focus

65%

64% (+1)

54% (+12)

Culture

64%

61% (+3)

60% (+4)

59% (+1)

62% (-2)

55% (-1)

51% (+2)

55% (-4)

54% (-3)

Employee Empowerment

60%

Company Potential

54%

Manager Relationships

51%

Benefits

44%

41% (+3)

45% (-2)

Department Relationships

43%

43% (--)

48% (-4)

Work Life Balance

40%

43% (-3)

55% (-15)

Senior Management Relationships

39%

44% (-5)

40% (-1)

Learning And Development

37%

39% (-2)

48% (-10)

41% (-8)

40% (-7)

31% (-9)

31% (-9)

Compensation

33%

Rewards And Recognition

22% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

21

Human Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

56

Close Date: Oct 15, 2018

Response Rate

82%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

68

I regularly offer to help my colleagues at work.

86%

I clearly understand what is expected of me on the job.

75%

I am very proud of the work I do.

85%

I am not afraid of trying out new ideas in my job.

70%

My contributions are important to the success of my department.

77%

I am empowered to make decisions about how I do my work.

63%

I regularly accomplish more than what's expected in my role.

77%

I have all the tools, equipment, software I need to do a great job.

56%

Taking everything into account, I like working at this organization.

75%

50%

I am very committed to this organization.

73%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

I am given the chance to fully leverage my talents through my job.

47%

My contributions are important to the success of the organization.

73%

I am very proud of the services the organization provides.

71%

I am encouraged to pursue career development activities.

49%

Taking everything into account, I like my job.

69%

In the last year, I have received an adequate amount of training.

38%

I am part of a team working towards a shared goal.

68%

In the last year, the training I have received has helped me do my job better.

36%

I talk about my job in a positive light with family and friends.

55%

I can advance my career in this organization.

27%

In the last year, I have made recommendations for organizational improvements.

48%

Learning And Development

Rewards And Recognition

I often look forward to coming to work.

45%

I am praised when I go above and beyond the call of duty.

I regularly choose to put in extra hours to improve my results.

42%

Promotions in my department go to those who deserve them the most.

16%

If I exceed expectations, I receive rewards that I value.

8%

Supplementary Questions

42%

Coworker Relationships

I expect to be at the organization a year from now.

93%

This organization takes actions to improve employee engagement.

47%

I really like the people I work with.

75%

I am more satisfied with my job now than I was a year ago.

44%

I know that my co-workers will help me out when the going gets tough.

75%

I am more satisfied with the organization now than I was a year ago.

40%

My co-workers don't undermine my efforts.

70%

I have a good friend at this organization.

67%

My co-workers care about me as a person.

64%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

84%

I believe I will meet the life goals I set for myself.

70%

I rarely dwell on failures but rather see them as learning opportunities.

59%

Manager Relationships I trust my manager.

55%

My manager cares about me as a person.

55%

My manager keeps me well informed about decisions that affect me.

51%

My manager helps me achieve better results.

50%

My manager inspires me to improve.

47%

My manager provides me with high quality feedback.

46%

22

Human Services Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

56

Close Date: Oct 15, 2018

Response Rate

82%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

68

I am a fit for the organizational culture.

76%

I am satisfied with the compensation I receive for the work I do.

35%

I identify well with the organization's values.

71%

My salary is competitive with similar jobs I might find elsewhere.

31%

This organization has a very friendly atmosphere.

66%

This organization has a collaborative work environment.

43%

Customer Focus

Benefits I am satisfied with my benefit package.

44%

My benefits are competitive with similar jobs I might find elsewhere.

44% 43%

Customer satisfaction drives most things this organization does.

73%

The benefits provided suit my needs at this time.

The vision, mission and values of the organization are well-aligned with customer needs.

70%

Our customers love our services.

53%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

People in this organization are committed to doing high quality work.

64%

I am not emotionally harassed at work.

I believe in the organization's overall business strategy.

59%

I am physically safe while at work.

Company Potential

I am impressed with the quality of people at this organization.

59%

This organization has a bright future.

53%

This organization encourages innovation.

31%

Department Relationships I have good working relationships with employees in other departments.

60%

Departments work well together to get things done.

37%

The contributions of my department are recognized by other departments.

33%

Senior Management Relationships I understand the rationale behind most of the decisions made by my department's Director/ Chief.

85% 68% 68%

Work Life Balance I am able to maintain a balance between my work and personal life.

48%

My day to day workload is a reasonable amount.

40%

I find my stress levels at work manageable.

33%

60%

I trust my department's Director/Chief.

59%

My department's Director/Chief acts on employee feedback.

45%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

43%

My department's Director/Chief inspires me.

38%

I trust the members of the senior management team.

36%

The senior management team acts on employee feedback.

28%

The senior management team inspires me.

23%

The Chief Administrative Officer (CAO) inspires me.

22%

23

Paramedic Service Results

ENGAGEMENT RESULTS Current Year

# of Employees # of Responses

46

Close Date: Oct 15, 2018

Response Rate

52%

Previous Year

Organization Overall 44.4%

27.1%

41.9%

14.2%

15.2% 12.9%

13.0%  Engaged

6.5%

14.2%

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

-19.6 Previous Score

DETRACTORS Answered 0-6

# of Respondents:

18 (39.1%)

-13.3 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

19 (41.3%)

9 (19.6%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Previous Year

Avg. Score Across Org

Coworker Relationships

78%

78% (--)

71% (+7)

Working Environment

76%

74% (+2)

77% (-1)

63% (-4)

54% (+5)

Customer Focus 32.6%

89

DRIVER SCORES

38.7%

39.1%

City Of Kawartha Lakes Open Date: Sep 24, 2018

59%

Work Life Balance

55%

52% (+3)

55% (--)

Culture

55%

61% (-6)

60% (-5)

Employee Empowerment

54%

61% (-7)

62% (-8)

Compensation

48%

42% (+6)

40% (+8)

Department Relationships

48%

52% (-4)

48% (--)

Learning And Development

45%

42% (+3)

48% (-2)

Benefits

44%

25% (+19)

45% (-1)

54% (-12)

51% (-9)

Company Potential

42%

Senior Management Relationships

32%

34% (-2)

40% (-8)

Manager Relationships

30%

31% (-1)

54% (-24)

28% (-9)

31% (-12)

Rewards And Recognition

19% 0%

 < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

24

Paramedic Service Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

46

Close Date: Oct 15, 2018

Response Rate

52%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

89

I am very proud of the work I do.

93%

I clearly understand what is expected of me on the job.

89%

I regularly offer to help my colleagues at work.

91%

I am not afraid of trying out new ideas in my job.

61%

Taking everything into account, I like my job.

83%

I am empowered to make decisions about how I do my work.

57%

I am very proud of the services the organization provides.

80%

I have all the tools, equipment, software I need to do a great job.

52%

I regularly accomplish more than what's expected in my role.

78%

I am given the chance to fully leverage my talents through my job.

40%

I am very committed to this organization.

72%

Taking everything into account, I like working at this organization.

72%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

Learning And Development

I talk about my job in a positive light with family and friends.

69%

In the last year, the training I have received has helped me do my job better.

63%

In the last year, I have made recommendations for organizational improvements.

65%

In the last year, I have received an adequate amount of training.

59%

My contributions are important to the success of the organization.

62%

I am encouraged to pursue career development activities.

31%

My contributions are important to the success of my department.

62%

I can advance my career in this organization.

27%

I regularly choose to put in extra hours to improve my results.

57%

24%

Rewards And Recognition

I am part of a team working towards a shared goal.

53%

I am praised when I go above and beyond the call of duty.

I often look forward to coming to work.

50%

Promotions in my department go to those who deserve them the most.

15%

If I exceed expectations, I receive rewards that I value.

11%

Supplementary Questions

31%

Coworker Relationships

I expect to be at the organization a year from now.

87%

This organization takes actions to improve employee engagement.

25%

I really like the people I work with.

91%

I am more satisfied with my job now than I was a year ago.

21%

My co-workers care about me as a person.

76%

I am more satisfied with the organization now than I was a year ago.

17%

I know that my co-workers will help me out when the going gets tough.

76%

I have a good friend at this organization.

74%

My co-workers don't undermine my efforts.

73%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

83%

I believe I will meet the life goals I set for myself.

73%

I rarely dwell on failures but rather see them as learning opportunities.

63%

Manager Relationships I trust my manager.

36%

My manager cares about me as a person.

33%

My manager keeps me well informed about decisions that affect me.

31%

My manager inspires me to improve.

27%

My manager provides me with high quality feedback.

27%

My manager helps me achieve better results.

26%

25

Paramedic Service Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

46

Close Date: Oct 15, 2018

Response Rate

52%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

89

I am a fit for the organizational culture.

78%

My salary is competitive with similar jobs I might find elsewhere.

51%

I identify well with the organization's values.

60%

I am satisfied with the compensation I receive for the work I do.

45%

This organization has a very friendly atmosphere.

52%

This organization has a collaborative work environment.

31%

Customer Focus

Benefits My benefits are competitive with similar jobs I might find elsewhere.

47%

The benefits provided suit my needs at this time.

46% 38%

Our customers love our services.

84%

I am satisfied with my benefit package.

The vision, mission and values of the organization are well-aligned with customer needs.

50%

Customer satisfaction drives most things this organization does.

40%

Working Environment I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

I am impressed with the quality of people at this organization.

61%

I am not emotionally harassed at work.

People in this organization are committed to doing high quality work.

61%

I am physically safe while at work.

Company Potential

I believe in the organization's overall business strategy.

38%

This organization has a bright future.

35%

This organization encourages innovation.

13%

Department Relationships I have good working relationships with employees in other departments.

77%

The contributions of my department are recognized by other departments.

43%

Departments work well together to get things done.

24%

91% 81% 55%

Work Life Balance I am able to maintain a balance between my work and personal life.

62%

I find my stress levels at work manageable.

53%

My day to day workload is a reasonable amount.

50%

Senior Management Relationships I trust my department's Director/Chief.

62%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

42%

My department's Director/Chief inspires me.

42%

My department's Director/Chief acts on employee feedback.

39%

The Chief Administrative Officer (CAO) inspires me.

26%

I trust the members of the senior management team.

22%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

20%

The senior management team acts on employee feedback.

18%

The senior management team inspires me.

16%

26

Public Works Results

ENGAGEMENT RESULTS Current Year 27.1%

# of Employees # of Responses

199 96

Close Date: Oct 15, 2018

Response Rate

48%

DRIVER SCORES Previous Year

41.0%

Organization Overall 44.4%

Working Environment

69%

Coworker Relationships

56%

Employee Empowerment

26.0% 21.7% 19.8%

City Of Kawartha Lakes Open Date: Sep 24, 2018

27.1%

52%

Previous Year

Avg. Score Across Org

77% (-8)

77% (-8)

65% (-9)

71% (-16)

57% (-5)

62% (-9)

Work Life Balance

47%

38% (+9)

55% (-9)

Benefits

47%

40% (+7)

45% (+1)

47% (-4)

60% (-17)

45% (-4)

54% (-14)

14.5% 14.2%

27.1%

22.9%  Engaged

14.2%

 Almost Engaged

 Indifferent

 Disengaged

Employee Experience Question How likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?

Employee Experience Breakdown

Employee Experience Score

-31.6 Previous Score

DETRACTORS Answered 0-6

# of Respondents:

48 (50.5%)

-38.3 Organization Score

PASSIVES Answered 7-8

# of Respondents:

SUPPORTERS Answered 9-10

# of Respondents:

29 (30.5%)

18 (18.9%)

-3.5

Employee Experience Score = % Supporters - % Detractors

Culture

43%

Manager Relationships

41%

Department Relationships

38%

41% (-3)

48% (-10)

Learning And Development

37%

37% (--)

48% (-11)

35% (-2)

51% (-18)

Company Potential

33%

Customer Focus

30%

32% (-2)

54% (-23)

Senior Management Relationships

28%

33% (-5)

40% (-12)

Rewards And Recognition

22%

30% (-8)

31% (-9)

Compensation

20%

27% (-7)

40% (-20)

0%  < 40% Low Performing

 40%-60% Average Performing

100%  > 60% High Performing

27

Public Works Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

96

Close Date: Oct 15, 2018

Response Rate

48%

Engagement, Supplementary, & Personal Disposition Questions

Job Driver Questions

Engagment Measure Questions

Employee Empowerment

199

I am very proud of the work I do.

89%

I clearly understand what is expected of me on the job.

77%

I regularly offer to help my colleagues at work.

83%

I am not afraid of trying out new ideas in my job.

72%

I regularly accomplish more than what's expected in my role.

74%

I am empowered to make decisions about how I do my work.

52%

I am very committed to this organization.

71%

I have all the tools, equipment, software I need to do a great job.

41%

My contributions are important to the success of my department.

67%

36%

In the last year, I have made recommendations for organizational improvements.

60%

If I make a suggestion to improve something in my department I believe it will be taken seriously.

I am given the chance to fully leverage my talents through my job.

36%

My contributions are important to the success of the organization.

60%

Taking everything into account, I like working at this organization.

56%

In the last year, I have received an adequate amount of training.

44%

Taking everything into account, I like my job.

55%

I am encouraged to pursue career development activities.

38%

I regularly choose to put in extra hours to improve my results.

52%

In the last year, the training I have received has helped me do my job better.

33%

I talk about my job in a positive light with family and friends.

46%

I can advance my career in this organization.

32%

I am part of a team working towards a shared goal.

45%

Learning And Development

Rewards And Recognition

I am very proud of the services the organization provides.

39%

I am praised when I go above and beyond the call of duty.

I often look forward to coming to work.

36%

Promotions in my department go to those who deserve them the most.

18%

If I exceed expectations, I receive rewards that I value.

14%

Supplementary Questions

32%

Coworker Relationships

I expect to be at the organization a year from now.

74%

This organization takes actions to improve employee engagement.

34%

I really like the people I work with.

65%

I am more satisfied with my job now than I was a year ago.

31%

I have a good friend at this organization.

60%

I am more satisfied with the organization now than I was a year ago.

28%

My co-workers care about me as a person.

58%

I know that my co-workers will help me out when the going gets tough.

55%

My co-workers don't undermine my efforts.

42%

Personal Disposition Questions My friends outside work would describe me as having a very positive attitude.

75%

I believe I will meet the life goals I set for myself.

60%

I rarely dwell on failures but rather see them as learning opportunities.

48%

Manager Relationships My manager cares about me as a person.

50%

I trust my manager.

48%

My manager helps me achieve better results.

42%

My manager provides me with high quality feedback.

36%

My manager inspires me to improve.

36%

My manager keeps me well informed about decisions that affect me.

31%

28

Public Works Results

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

96

Close Date: Oct 15, 2018

Response Rate

48%

Organizational Driver Questions

Retention Driver Questions

Culture

Compensation

199

I am a fit for the organizational culture.

63%

I am satisfied with the compensation I receive for the work I do.

25%

I identify well with the organization's values.

48%

My salary is competitive with similar jobs I might find elsewhere.

15%

This organization has a very friendly atmosphere.

38%

This organization has a collaborative work environment.

26%

Customer Focus Customer satisfaction drives most things this organization does.

36%

The vision, mission and values of the organization are well-aligned with customer needs.

35%

Our customers love our services.

19%

Benefits The benefits provided suit my needs at this time.

48%

I am satisfied with my benefit package.

47%

My benefits are competitive with similar jobs I might find elsewhere.

45%

Working Environment I am physically safe while at work.

72% 71% 64%

This organization has a bright future.

36%

I have not been discriminated against at this organization based on any of the protected grounds under the Human Rights Code such as age, gender, sexual orientation, religion, or ethnicity.

This organization encourages innovation.

35%

I am not emotionally harassed at work.

Company Potential

People in this organization are committed to doing high quality work.

34%

I believe in the organization's overall business strategy.

32%

I am impressed with the quality of people at this organization.

27%

Department Relationships I have good working relationships with employees in other departments.

71%

Departments work well together to get things done.

20%

The contributions of my department are recognized by other departments.

20%

Work Life Balance I am able to maintain a balance between my work and personal life.

54%

My day to day workload is a reasonable amount.

45%

I find my stress levels at work manageable.

41%

Senior Management Relationships I trust my department's Director/Chief.

43%

I understand the rationale behind most of the decisions made by my department's Director/ Chief.

33%

My department's Director/Chief inspires me.

29%

My department's Director/Chief acts on employee feedback.

29%

I trust the members of the senior management team.

28%

I understand the rationale behind most of the business decisions made by the members of the senior management team.

28%

The Chief Administrative Officer (CAO) inspires me.

26%

The senior management team acts on employee feedback.

23%

The senior management team inspires me.

15%

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Appendix

City Of Kawartha Lakes

# of Employees

Open Date: Sep 24, 2018

# of Responses

1123 549

Close Date: Oct 15, 2018

Response Rate

49%

Interpreting the Results Engagement Calculation

The survey questions were developed by subject matter experts. The reliability of the overall engagement score was calculated using Cronbach’s alpha. The reliability for engagement was found to be α = 0.92. Engagement is calculated by averaging the responses to the engagement measure questions, for each employee. Average scores correlate to our four levels of engagement.

Average scores between 5.01 – 6.00 = Engaged Average scores between 4.51 – 5.00 = Almost engaged

Average scores between 4.01 – 4.50 = Indifferent Average scores less than 4.00 = Disengaged

Driver Calculation

McLean & Company uses a standardized 6-point scale for data collection. Respondents are asked to indicate the extent to which they agree with each statement by choosing a number between 1 and 6 on the scale. We display the results as a top box score, or the percentage of respondents who chose 5 or 6 (agree or strongly agree).

Benchmarks

McLean & Company offers clients a general benchmark to ensure the data has enough breadth and depth to maintain its integrity. The following industries are included in McLean & Company’s engagement survey benchmark: Business Services, Financial Services, Not-for-profit, Manufacturing, Construction, Retail/Wholesale, Consumer Products, Energy, Health Care, Government, Education.

Ultimately the state of engagement at every organization is shaped by its people, culture, history, and other factors. Consequently, all decisions related to engagement initiatives must be based on your organization’s results and unique needs. External comparisons – including benchmarks – should be used to provide context around your results rather than to make decisions.

Priority Matrix

The prioritization grid is created by plotting the top box scores for each driver on the horizontal axis and the impact of each driver on engagement on the vertical axis. The top box scores for each driver are calculated by taking the average top box score (% of respondents selecting 5 or 6) for each of the question that relates to the corresponding driver. The impact each driver has on engagement is determined by calculating the correlation between each driver and engagement and then multiplying this correlation score by the slope between each driver and engagement.

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