IT Hardware-Software & Service Standards
InformationTechnology(IT)Hardware/SoftwareandService Standardsdocumentistoprovideinformationontheservicesand technologiesavailable,standardproductsandhowtoacquireI.T. ServicesattheCity
WhoWeAre
ITDivisionisadivisionwithinCorporateServicesDepartment.
TheITDivisionprovidesservicesMondaytoFridaybetween8:30am to4:30pmwithbesteffortsoutsidethesehours.
InformationTechnologypartnerswithITServiceProviderstoprovide servicesoutsidethesehoursanddirectlytoCityemployeesto enableCityemployeestoaccessinformationtechnologyservices, applicationsandsoftwarewheneverrequired. ClickHere-ITOrganizationChart(link)
ITServiceDesk
Informationtechnologyassistanceandserviceisobtainedbycontacting theHelpDesk.Callsloggedtothehelpdeskautomaticallyareassigned totheresponsibletechnician.Whentechniciansareunavailable,the ticketisassignedtothebackupresource.Unassignedticketsare escalatedtoIT.Thecompleteprocessiscoveredinfoursteps:
ITStandards/Principles
Alluserswillhaveabilitytoworkanylocation,withstandards computingdeviceprovidedbytheCity.AllusersgetMicrosoft365 accountandSharePointisofficialrecordsmanagementsolution. Userswillhaveaccesstocommonprinterswithinthedepartment. AllusersareexpectedtohaveloggedintoOneDriveatalltimes, whichensureslocalfilesstorageandbackups.Othersecurity measureslikePatching,NewSoftware/ApplicationsInstallation, VirusProtection,Passwords&Multi-FactorAuthenticationshould beenabled.ReadMore...(link)
Hardware&ConsultingService
ITmanagesinventoryofthecomputerequipmenttobetterassistin planninghardwarereplacements,futurepurchases,andrecyclingofthe hardwareassets.
TheITDivisionmaintainstheInformationTechnologyStandards. Contemplatedearlyinthelifecycle.ITmaintainsasetofTechnical RequirementsthatcanbeincludedinanyRFPforITSoftware.IT DivisionactivelyparticipatesinthepreparationofRFPs.