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F E A T U R E
In the business of moving people www.airports.co.za
In the business of moving people Twenty one years since inception and still growing strong.
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he Airports Company South Africa (ACSA), South Africa's leading Airport authority is making the African skies a must enter through its airports. Formed in 1993, Airports Company South Africa (ACSA) under the Companies ACT of 1973 The ACSA has seen tremendous growth although majority of its shares are government owned the company is in full control of its finances operating fully under commercial law. ACSA owns and manages nine key South African airports, including the three main international gateways of O.R. Tambo, Cape Town and King Shaka International Airports. The company aims to offer outstanding, secure infrastructure for 1
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www.airports.co.za airlines to transport both people and goods. As part of its roles the ACSA seeks to advance tourism, fast economic growth, job creation and the protection of the environment. Most of ACSA’s revenue is generated from aeronautical and non-aeronautical sources. The aeronautical revenue is derived from government-regulated charges, tariffs paid by airlines, while the non-aeronautical income is derived from multiple sources including retail sales, concession fees, property leases and revenues from involvement in international activities. The ACSA believes that every component of an airport is as important as the other; you could say they have personified the airports therefore injecting life to every
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every component of an airport is as important as the other; you could say they have personified the airports therefore injecting life to every aspect giving airline operators, travelers and business people a welcome and friendly environment.
aspect giving airline operators, travelers and business people a welcome and friendly environment. Technology has been a major part and will continue to be what sets this African hub apart from the others. Airport applications that help travelers ease of the stress of making a trip much simpler, routes to and from the airport are being looked at to ensure travelers have the best flying experience from ground up. 2
The Business Plan For every business there is a plan and that plan for ACSA is a simple one. Peoplecentric! That's how they have achieved their goals and are still achieving them by keeping the flying customers satisfied.
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synergy with key industry partners, investments in technology, human capital and systems are all the necessary ingredients needed to see its vision of a customer focused business achievable.
Their strategy is to build a customerfocused business, working hand-in-hand with airline operators who also have a commitment to the flying public form a synergy to align with the ACSA's vision to be a world class airport authority as well as running a class A airport business.
South Africa like many urban economies is faced with unemployment challenges; ACSA is true to its people-centric vision by providing jobs for every level of education in South Africa.
South Africa being one of Africa's' largest tourism destinations in the world, with visitors teeming its airports, sights and cultural heritage which South Africa is built on, nothing but the best quality service offerings can suffice to ensure a memorable stay. ACSA has in its armory quality, and prompt service delivery operating an inexpensive infrastructure to meet the many demands the South African tourism industry requires to be the best for South Africa and Africa as a whole.
Working with the private sector and strategic investments and partnerships has helped stem and face this challenge. Infrastructure development programmes of the ACSA has led to socio-economic growth of communities proving way over 300,000 job opportunities within the three major airports. It is therefore believed that future developments in regards to both passenger and cargo growth will in turn result to more jobs evaluated at 150,000 within the coming years.
Through effective brand management the skies are truly becoming friendlier. ACSA's
In its commitment to developing its peoplecentric programme the ACSA is also
Ground Spacing
involved in several Corporate Social Responsibility programmes. One of such programmes is the ACSA's social investment fund, which is centered on the areas where their business concerns are in operation. Education, Youth empowerment and Women empowerment programmes are all part of the elements where the ACSA's impact will be felt. The ACSA has carried out a number of Women’s volunteer programmes, education and training of women and children, and its focus on the disabled in the community. The ACSA has been recognised by being awarded the National Disability Champion Award for its contribution and commitment to improving lives of people living with one disability or the other. The primary focus of their mobility project is to create access of resources and relevant support systems to people with disabilities.
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The Road Ahead The journey is a long one, but steady steps are growing into steady strides, with more partnerships to be formed with the ACSA and a consortium made up of GVK (India) and Bidvest, a South African listed company has won the bid to manage Mumbai International Airport (MIAL). This marked a significant boost for the ACSA considering it as a viable investment. With concessions won and lives being touched, the ACSA is certainly building bridges within and outside South Africa. It intends to certainly build on the successes it has today to ensure better service for all its customers, business partners, the Country, the continent of Africa and the world as a whole.
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Contact Details Corporate Office Physical address: 24 Johnson Road The Maples Office Park - Bedfordview Johannesburg 2047 Tel: +27 (0)11 723 1400 Fax: +27 (0)11 453 9353 Postal address: PO Box 75480 Gardenview Flight information: +27 (0)86 727 7888 General enquiries: customercare@airports.co.za
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