TravelBulletin for May 2019 - Our special green issue, featuring an in-depth look at the impact that

May 2019

Over the last 10 years, the TreadRight Foundation, a not-for-profit joint initiative by our TTC Family of Brands, has supported some 50-plus sustainable tourism projects across the world.

Our mission is to continue to Make Travel Matter through aiding communities, safeguarding endangered wildlife, and caring for the planet we and our travellers call home.

The TreadRight Foundation is a not-for-profit organisation created as a joint initiative between The Travel Corporation’s Family of Brands, which recently celebrated its 10th anniversary. Our aim is to have a positive impact under the three core pillars of People, Wildlife and Planet, and for our travellers to share in the journey.

RESPECT. PROTECT. SAVE. The world’s wildlife population is balancing on a dangerous precipice, so it is our responsibility to protect those species most at risk. Partnering with leading wildlife organisations, we work to protect and rehabilitate elephant, rhino and big cat populations around the world, while also educating our guests on ethical wildlife experiences. To find out more about our partners and projects go to www.treadright.org/wildlife

CULTURES. TRADITIONS. ARTS. At TreadRight, we are committed to encouraging the cultures, traditions and arts of the communities we visit to thrive. We seek to enable these communities to see the true benefit from tourism through economic empowerment. We do this through our support of micro-enterprises, and community-based tourism initiatives that build positive futures for community members and their families. To see the stories of the projects we support go to www.treadright.org/people

a f a m i ly of br a n d s

REDUCE. REUSE. SUSTAIN. As TreadRight and TTC, we’ve committed to eliminating all avoidable single-use plastics in both our offices and out on the road by 2022 and are supporting projects striving to keep our oceans and coastlines clean. In partnership with One Tree Planted, to date more than 20,000 trees have been planted on behalf of guests who opt for electronic documentation. For more information on our commitment to safeguard the future of our planet go to www.treadright.org/planet

May 2019

Sustainability:

Fad Or Fundamental?

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Contents

14

40

46 Features

Cover story

28 Canada & Alaska

14 Sustainability

Brian Johnston discovers the rugged beauty of the Maritime Provinces

40 South America Ben Groundwater becomes a cowboy for a week in Argentina

46 Ireland Nick O’Donoghue shares his top Irish getaway location

Sustainability is the buzz word of the moment, but do these practices actually have an impact?

Uncover all these island nations have to offer

24 Cruise 39 Brochures 62 Last Word

Columns

Monthly

02 From the publisher

02 State of the industry

08 AFTA View

08 Issues and trends 18 Business view

50 Caribbean

50

22 Business Events News

06 Steve Jones 22 EEAA View 26 CLIA View

This month’s contributors Steve Jones, Joel Katz, Jayson Westbury, Joyce DiMascio, Brian Johnston, Ben Groundwater, Sean Harrigan, Bev Edwards, Richard Savva, Sarah Beyer, Susan Haberle, Kristie Kellahan Left – ©Hands on Journeys, top right – ©Astrid Harrison, bottom left – ©Tourism Ireland

EDITORIAL Editor in Chief and Publisher – Bruce Piper Co-ordinating Editor + Production – Sarah Beyer Ph: 1300 799 220 or 02 8007 6760 sarah.beyer@traveldaily.com.au

6,777 5,355

Avg Net Distribution per Issue

This publication is independently audited under the AMAA's CAB Total Distribution Audit.

1 Apr Reporting Period: 16 Apr2018 2016––30 16Sep Sep2018 2016 - Publisher Statement

Editorial team – Jasmine O’Donoghue, Adam Bishop, Anastasia Prikhodko, Sarah Fairburn, Nick O’Donoghue

Advertising National Sales Manager Lisa Maroun Ph: 0405 132 575 or 02 8007 6760 lisa.maroun@travelbulletin.com.au

Suite 1, Level 2, 64 Talavera Rd Macquarie Park NSW 2113 Australia PO Box 1010 Epping NSW 1710 Australia Tel: 1300 799 220 (+61 2 8007 6760

ART Design – Sarah Beyer, Wendy St George

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Publishing Director – Jenny Piper

travelBulletin is part of the Business Publishing Group family of publications

travelBulletin MAY 2019

1

State of the industry

From the publisher Bruce Piper

IN BRIEF

2

Sustainability seems to be a word on everyone’s lips at the moment.

I must admit to being a long time skeptic about such matters, with my jaded middle-aged sensibilities often seeing initiatives like hanging your hotel towel in order to save the planet as simply “greenwashing” to boost a property’s environmental credentials – while in fact actually boosting the bottom line.

But there does truly seem to be a groundswell of genuine goodwill and commitment in the travel industry to saving the planet for future generations. From the point of view of product innovation, suppliers are increasingly working to design their offerings with sustainability in mind from the ground up – whether it’s eliminating single-use plastics, working with the procurement chain to influence the sourcing of product, mandating the use of less polluting fuels, changing animal tourism practices, or simply ensuring revenues flow into local communities.

Last month I was fortunate enough to take part in Intrepid Travel Group’s 30th anniversary conference in Melbourne, where some of the fruits of the long-time commitment of founders Darrell Wade and Geoff Manchester to using their business for good were clearly on display.

Make no mistake, this pair of canny businessmen have built an amazing company which has made them both very well off – but along the way they have had an incredible influence on the world which continues today. intrepid’s conference delegates

Clouds brewing over Qantas Channel?

Murmurs of discontent are starting to emerge over the new Qantas Channel initiative (travelBulletin March 2019) as details of the terms and conditions which apply to agencies that sign up are becoming clearer. The pressure is now on for registrations, with Qantas warning it can’t guarantee that the $17.50 per sector “Channel Fee” from 1 August will not apply unless travel agents sign up prior to 30 June. Online registration for agencies with one IATA or TIDs number is now open – however it requires participants to enter into a new agreement with their GDS in order to enable the Qantas Channel.

And that’s where the controversy is swirling, with agents

travelBulletin MAY 2019

included a number of their top “local guides” from across the globe, who stood up and spoke about how their work for the company had made a difference in their lives and their local communities. It’s clear that businesses like Intrepid are able to do good while at the same time doing well.

To that end, this special edition of travelBulletin is being released to coincide with the very first Travel Daily Sustainability Summit. We hope we can encourage the conversation around sustainability, with the event clearly resonating with the industry as it sold out in a matter of days.

We are thrilled at the support of our generous sponsors and expect that the Summit will become an annual event that will definitely be bigger and better next year.

And just a word about the printing of travelBulletin. While print sometimes gets a bad rap, we closely investigated our own supply chain and are pleased to know that the paper used for the magazine is from 100% renewable plantations, while the soy-based ink is also totally biodegradable. So please read every issue with a clear conscience!

FINALLY I can’t finish this column without a word of tribute to the late Nick Zaferis, long-time Hertz Head of Trade Sales and more recently the owner of iTravel Liverpool.

The untimely death of this character who always seemed so full of life should prompt us all to keep asking each other “are you OK?”.

Vale Nick, you went too soon.

suddenly becoming aware that in many cases they will no longer be paid segment rebates by their GDS partners on Qantas bookings. Nobody would speak on the record to travelBulletin about the issue, but it’s understood that for some agents – particularly those with significant domestic and international corporate business – the impact on their bottom line will potentially require them to completely change their business model, with hundreds of thousands of dollars at stake. Qantas didn’t respond to requests for comment before travelBulletin’s deadline.

Game-changer for Outdoria New zealand-listed Tourism Holdings Limited (THL) has

emerged as the largest shareholder in “outdoor tourism marketplace” Outdoria, headed up by former Tourism Australia marketing chief Nick Baker. THL is a joint venture partner alongside recreational vehicle-maker Thor Industries in a firm called TH2, which has merged its CamperMate and Roadtrippers Australasia businesses into Outdoria and its stablemate GoSeeAustralia.

Other shareholders include Discovery Holiday Parks, as well as interests associated with Jayco Australia founder and MD, Gerry Ryan. “The combined businesses will be Australasia’s largest dedicated marketplace for outdoor tourism, positioned to offer a spectrum of products to satisfy all needs in the camping and outdoor tourism area,” the company said. Customers will be able to research, plan and book self-drive or camping holidays, as well as rent or buy equipment ranging from surfboards right through to RVs.

Campus Travel to become part of FCM Flight Centre is continuing its brand consolidation strategy, last month confirming the disappearance of the long-standing Campus Travel operation which is being absorbed into a new academic-focused division of the company’s FCM Travel corporate operation. The change will see FCM able to service clients in the corporate government and now academic verticals, with GM Melissa Elf saying there were “many travel management synergies” as a result of the change.

“From an operational and servicing perspective, it makes sense that FCM, which is our flagship large market corporate travel brand, extend its service offering to the academic sector,” she said. Current clients in the educational sector would continue to work with the same travel teams they know and trust, but would be able to “leverage the benefits of FCM’s market-leading technology and tap into the products available through our global network,” she said.

Notre Dame burns The tragic fire in Paris’ landmark Notre Dame cathedral has blighted what

TIME heads to Melbourne

The Travel Industry Mentor Experience was hosted by the Platinum Travel Corporation in Melbourne last month, with the TIME network and their guests taking the opportunity to network, develop new connections and discuss professional development.

The night was chaired by TIME graduate Ingrid Berthelsen from Evolution Travel Collective, who hailed the interest in the program from several aspiring new mentees in the room. Platinum Travel Corporation Director, Andy Buerckner, also entertained as he spoke of how, despite mentoring from his high profile father Carl, he never thought he’d work in travel. “I wanted to be something cool, like a bungee jump operator,” he said.

“

With so many messages received, Australians are standing in sorrow and friendship with Paris and the Parisians

”

Patrick Benhamou, Regional Manager Australasia, Atout France

for centuries has been a highlight of any visit to the French capital. Major damage has been sustained to the Catholic church’s spire and roof, with the incident “potentially linked” to a massive renovation project. Atout France Regional Manager Australasia, Patrick Benhamou, told travelBulletin he was buoyed amid the news of the disaster by the support of the local travel and tourism sector.

“With so many messages received, Australians are standing in sorrow and friendship with Paris and the Parisians,” he said, with Notre Dame welcoming an estimated 12 million visitors each year, making it the city’s most frequented monument.

As this issue of travelBulletin goes to print, French President Macron had vowed to rebuild the edifice – with the support of a €100 million pledge by Francois-Henri Pinault, the billionaire owner of Gucci.

Intrepid’s worldchanging travel vision Intrepid Travel Group continues to go from strength to strength, last month releasing its latest Integrated Annual Report detailing the company’s third consecutive year of record growth in revenue, profit and

passenger numbers. In keeping with its commitment to transparency, the report provided more than just the raw numbers, detailing Intrepid’s impact on the environment, the communities where it works and the wider world.

CEO James Thornton forecast that Intrepid’s business would more than double over the next six years to a total of more than one million passengers, with the company vowing to use its position to keep leading and changing the industry for the better. “I believe we have as much potential for imact as any politician in the world,” he said, TTV for 2018 was $402 million, while pre-tax profit surged more than 30% to $14.4 million.

The not-for-profit Intrepid Foundation disbursed $1.15 million to projects across the globe, and Thornton laid out a vision to become the world’s first climate-positive travel company.

“I believe aligning our business with a higher purpose will actually boost our financial performance in the long run,” he added.

Cruise Office wind-down The Australian cruise GSA landscape shifted significantly last month, with Continues over page

travelBulletin MAY 2019

3

State of the industry Continues from previous page

HEADLINES 22 Mar Cruise opportunity abounds 22 Mar Singapore F&B revamp 25 Mar Sustainability keynote 25 Mar AFTA unveils NTIA nominees 26 Mar Qantas plots PER growth 26 Mar Savenio’s first shopfront 27 Mar TravelManagers’ record Feb 27 Mar Thomas Cook Money review 28 Mar ACCC calls out STA Travel 28 Mar Air NZ shuffles the deck 29 Mar Viking Sky low oil alarm 29 Mar ATEC urges Budget support 29 Mar Cruise Office to wind down 01 Apr Instant fines for NZ visitors 01 Apr Virgin Hawaiian deal 02 Apr Express seals Tasman deal 02 Apr SkyBus set for expansion 03 Apr Scenic sues Croatian strikers 03 Apr EK finalises AU restructure 04 Apr Ensemble’s local focus 04 Apr Travel auction site to go live

Cruise Office announcing plans to cease operations at the end of the 2019 cruise season. The change, which affects the business in both Australia and New Zealand, will see Cruise Traveller take over representation of American Queen Steamboat Company and Victory Cruise Lines, while in NZ the brands will now be represented by Cruise World. Previous Cruise Office partners have included Oceania Cruises and Swan Hellenic, while the company also represented Voyages to Antiquity which has chartered its only vessel to American educational tour operator Road Scholar for three years.

Cruise Office MD David Bunn expressed his thanks to the travel agency community for their “enthusiastic support over the years, in making it possible to introduce and successfully grow those cruise lines we have represented”.

Air NZ heading to Seoul The bullish outcome of a wide-ranging business review comissioned by Air New Zealand CEO Christopher Luxon has seen the carrier announce a new

route, in the form of non-stop services between Auckland and Seoul. Luxon outline a number of other network changes as the airline focuses on profitable routes and those with growth potential, boosting frequencies to Taipei and Chicago and adjusting the timing of Hong Kong flights.

The carrier has also deferred deliveries of several narrow-body Airbus aircraft and implemented a two-year cost reduction program which is targeting savings of over $60 million annually. Air New Zealand is battening down the hatches as it plans for slower network growth of 3-5%, versus a previous forecast of 5-7% reflecting a “slower demand growth environment”.

Two wide-bodied aircraft, intended as part of a fleet replacement program for NZ’s Boeing 777-200s, are also being deferred for at least four years, but the airline will still take delivery as planned of its 14th B787-9 in October. Product enhancements will continue unabated, however, including the progressive introduction of an enhanced Business Premier offering on the NZ long-haul fleet later this year along with a new Economy product from mid-2020, new lounges and free wi-fi on all international routes.

05 Apr Intrepid sets new records 05 Apr JNTO targets NZ market 08 Apr FCTG US corporate deal 08 Apr Amadeus offering Agoda 08 Apr FC to merge Campus Travel

brand into FCM 09 Apr Aus tourism strategy strong 09 Apr Outdoor travel merger 10 Apr Crown Wynn falls through 10 Apr Tourism Aus taps people 11 Apr Uniworld’s ‘next level’ ship 11 Apr Qantas Int’l chief resigns 12 Apr Vietnam visitation slides 12 Apr Perth’s transformation 15 Apr QF expands SME savings 15 Apr Bunnik slams “wild claims” 16 Apr New Walshe solo product 16 Apr Notre Dame up in flames 16 Apr TTC Treadright’s first in Aus 17 Apr HLO trading on target 17 Apr Aus key for Star Alliance 18 Apr QF to fly Syd-Sapporo direct

4

travelBulletin MAY 2019

Ensemble members meet up Last month’s Ensemble Travel Group Forum in Sydney highlighted the organisation’s successful growth in the Asia-Pacific region,with more than 70 local members in attendance alongside 45 international and domestic supplier partners.

Ensemble Co-President, Libbie Rice, travelled to Australia for the event to update attendees on new programs and plans.

Trish Shepherd, Ensemble Senior Vice President and GM Australia/NZ, said “At Ensemble our core focus is on the brands of our Members and ensuring they have the right tools, unique products and marketing to stand out as clear leaders in the travel marketplace”.

Shepherd is pictured above with Libbie Rice and Ensemble Senior Director Sales & Supplier Relations Australia/NZ, Katy Muyt.

Data Room

All the latest statistics from the ABS and BITRE to keep you in the loop.

Domestic On Time Performance

ARRIVALS

February 2019

Jetstar 78.1% 76.3% 1.8%

Arrivals on time Departure on time Cancellations

Top 10 destinations, February 2019

Source

Destination

Trend (000)

China 119.7 New Zealand 120.3 UK 61.3 USA 68.6 Japan 39.8 Hong Kong 25.7 India 31.4 Singapore 37.9 South Korea 23.8 Malaysia 30.2 All inbound 781.8

Qantas

Arrivals on time Departure on time Cancellations

83.2% 84.8% 2.3%

RETURNS

Top 10 destinations, February 2019 Original (000) 206.3 92.3 85.3 84.2 44.5 34.5 32.4 32.2 30.9 29.2 927.2

Trend Jan 19/ Feb 19 % -0.3 +1.0 +0.1 +0.5 -0.6 -0.1 +0.4 -0.7 +2.3 -2.2 +0.1

Trend Feb 18/ Feb 19 % +2.0 +5.7 -2.9 +2.4 +5.7 +4.2 +10.6 +5.8 -2.9 -5.7 +3.0

Trend (000)

New Zealand 120.6 Indonesia 108.8 USA 88.3 India 35.2 Japan 40.8 China 53.5 Thailand 46.0 Singapore 33.1 Vietnam 24.7 Malaysia 23.3 All outbound 931.2

Source: ABS

Original (000)

Trend Jan 19/ Feb 19 % -0.5 -0.7 -1.1 +1.3 +0.7 +1.4 -0.9 -0.3 -2.9 +1.1 -0.3

115.6 78.9 57.5 57.0 50.1 46.3 35.9 27.1 26.7 25.3 746.1

Trend Feb 18/ Feb 19 % +2.4 +8.0 -1.2 +9.4 +8.2 +13.3 -5.4 -2.2 -8.5 +5.3 +3.5

Source: ABS

ENDED DECEMBER 2017 All airlines

Arrivals on time Departure on time Cancellations

82.9% 84.3% 1.9%

-2.5%

85.7% 88.0% 1.5%

.6%

Virgin Australia

Arrivals on time Departure on time Cancellations

+7

International Passengers Carried (thousands) - December 2015 to December 2017

+4

DOMESTIC AIR MARKET

.9 %

January 2019

- 2. 8

Dec-17

Nov-17

Oct-17

Sep-17

Aug-17

Jul-17

Jun-17

May-17

Apr-17

Mar-17

Feb-17

Jan-17

Dec-16

Nov-16

Oct-16

Sep-16

Aug-16

Jul-16

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

+1 1.2 %

.9 %

*Percentage points difference

+1

Jan 19

% +5.9

Total pax carried Revenue pax km (RPK) Avail seat kms (ASK) Load factor (%) Aircraft trips (000)

Growth Yr to Yr to Growth % Jan 18 Jan 19 % INBOUND OUTBOUND 5.08m 5.07m -0.2 60.07m 61.07bn +1.7 6.06bn 6.01bn -0.8 70.09bn 71.21bn +1.6 7.63bn 7.62bn -0.1 88.25bn 88.44bn +0.2 79.5 78.9 -0.6* 79.4 80.5 1.1* 51.6 51.4 -0.3 638.3 629.4 -1.4

-2.2%

Jan 18

+2.1%

%

+0.1%

Source: BITRE

International Air Market Share

INTERNATIONAL AIR ROUTES

International Passengers by Major Airlines - Year ended December 2017

International passengers by major airline – year ended Jan 2019

Top 10 city pairs, January 2019

Qantas Airways, 17.2% Qantas Airways,

City pair

16.4%

Others, 32.0%

Others, 30.7%

Jetstar, 8.8%9.1% Jetstar,

Emirates, Singapore Airlines,8.3% 8.0%

Qatar Airways, 2.8% China Southern Airlines, 3.1% AirAsia X, 3.0% Etihad Airways, 3.2%

Singapore Emirates, 7.7% Airlines, 8.1%

AirAsia X, 4.0% China Southern Airlines, 3.2%

Cathay Pacific Air New Cathay Pacific Air New Zealand, 6.7% Airways, 4.4% Zealand, 6.6% Airways, 4.6% Australia, 6.2% VirginVirgin Australia, 6.0% Source: BITRE

Singapore-Melbourne Auckland-Sydney Singapore-Sydney Auckland-Melbourne Hong Kong-Sydney Singapore-Perth Auckland-Brisbane Denpasar-Perth Singapore-Brisbane Los Angeles-Sydney Top 10 City Pairs Other City Pairs ALL CITY PAIRS

Year ended

Year ended

Year ended

Passengers % of total % change YE Jan 19 19/18 1,573,943 3.8 +11.2 1,569,064 3.8 +0.1 1,513,765 3.6 +1.9 1,256,664 3.0 +2.1 1,160,554 2.8 +7.6 1,122,013 2.7 -2.2 945,219 2.3 -2.8 889,219 2.1 +5.9 863,357 2.1 +4.9 862,805 2.1 -2.5 11,756,603 28.2 +2.7 30,006,381 71.8 +6.2 41,762,984 100.0 +5.2

Source: BITRE

International Passengers by Uplift/Discharge City Pairs Australian

Passengers YE Jan 18 1,415,468 1,567,653 1,485,298 1,230,816 1,078,194 1,147,829 972,864 839,802 822,848 885,031 11,445,803 28,253,192 39,698,995

travelBulletin MAY 2019

% of

% Change

5

State of the industry MAIN DOMESTIC ROUTES Top 10 domestic city pairs, January 2019

City pair

MelbourneSydney Brisbane-Sydney BrisbaneMelbourne Gold CoastSydney AdelaideMelbourne Melbourne-Perth Gold CoastMelbourne Adelaide-Sydney Perth-Sydney Hobart-Melbourne

Most popular websites in travel - agencies Feb 19 compared with Jan 19

Passengers Passengers % change YE Jan 18 YE Jan 19 (000) (000)

Rank Website

1

9,130.4

9,261.3

+1.4

4,738.6

4,834.7

+2.0

3,539.2

3,574.6

+1.0

2,747.1

2,718.9

-1.0

2,459.8

2,496.4

+1.5

2,031.8

2,114.5

+4.1

2,021.5

2,066.4

+2.2

9

1,895.4 1,712.1 1,628.5

1,902.7 1,715.2 1,657.7

+0.4 +0.2 +1.8

10

2 3 4 5 6 7 8

Webjet Australia Skyscanner Australia Expedia Australia Wotif.com Flight Centre Velocity Frequent Flyer Luxury Escapes Google Flights Cheap Flights Aus & NZ I Want That Flight!

Visits % share Feb 19

Relative Rank % dif Feb Jan 19 to Jan

12.45

+2.80

1

10.37

+2.17

3

9.44 6.51 6.04

-7.50 -3.56 +1.24

2 4 5

4.67

+27.21

6

3.26 2.74

-3.48 +0.17

7 8

1.93

-13.01

9

1.88

-0.03

*

* denotes not in top 10

Source: Hitwise

Source: BITRE

AUSTRALIAN AIRPORTS

International passengers through Australia’s major international airports, January 2019 City pair Sydney Melbourne Brisbane Perth Adelaide Gold Coast Cairns Darwin Canberra (a) Avalon (b) Sunshine Coast (c) Townsville (d) Port Hedland Newcastle (e) Norfolk Island (f) ALL AIRPORTS

Passengers YE Jan 18 16,064,550 10,364,406 5,750,592 4,369,747 974,282 1,079,272 664,820 271,810 85,359 ..

13,719 49,294 7,439 ..

3,705 39,698,995

Passengers YE Jan 19 16,832,553 11,273,247 6,153,123 4,367,100 1,027,853 1,017,756 662,657 226,043 92,665 69,956 14,303 11,581 8,554 5,593 ..

41,762,984

% of total % change 19/18 40.3 +4.8 27.0 +8.8 14.7 +7.0 10.5 -0.1 2.5 +5.5 2.4 -5.7 1.6 -0.3 0.5 -16.8 0.2 +8.6 0.2 ..

0.0 +4.3 0.0 -76.5 0.0 +15.0 0.0 .. .. ..

100.0 +5.2

(a) Scheduled services recommenced Sep 2016 (d) Scheduled services ceased Sep 2018 (b) Scheduled passenger services commenced Dec 2018 (e) Scheduled services recommenced Nov 2018 (c) Seasonal services only (f) Scheduled services ceased May 2017

Source: BITRE

Steve Jones’ Say It seemed to fly under the radar, but Expedia recently appeared to deliver welcome news for the accommodation sector.

Soon after Labor’s pre-election pledge to outlaw online travel agents’ price-parity rules, Expedia declared it was eliminating the clause from contracts.

For hoteliers prevented from offering lower rates through their own websites, it was long overdue. But few were celebrating, not with such a nasty sting in the tail.

6

travelBulletin MAY 2019

Those hotels which do undercut Expedia will likely find themselves relegated to pages where most consumers rarely venture. Banished, in other words. Indeed, when one major hotel chain defied the priceparity clause in Australia it was delisted for three days, globally. The threat is real.

Hotels have long viewed OTAs as a necessary evil, a distribution channel they bemoan for sucking them dry, but one that must be reluctantly tolerated. The days when Wotif was a welcome sales and marketing tool for its ability to fill distressed inventory is a faded memory.

It’s easy to have sympathy for hotels. The power wielded by the dominant OTAs has often left hoteliers paying upwards of 25% commission when promotions and overrides kick in. That is hard to swallow.

Additionally, the price-parity clause has, they insist, stymied fair online competition.

Yet hotels have hardly played a clever game. Naive at best, strategically inept at worst, they ceded power to OTAs by effectively outsourcing sales and marketing functions to web-based players in the relatively early days of the online era.

As one hospitality consultant told me, hotels have been on the back foot ever since.

“

Naive at best, strategically inept at worst, [hotels] ceded power to OTAs by effectively outsourcing sales and marketing functions to web-based players in the relatively early days of the online era

”

Coupled with that is criticism that hotels were dismal at creating customer friendly booking channels, persevering with inflexible and clunky sites and clinging on to industry jargon which meant nothing to the public.

So what to do?

Clearly the best way to reduce the hefty commissions paid to OTAs is to attract direct bookings.

That, in an age where comparison shopping is the norm and the online landscape is cluttered and competitive, is easier said than done. But try they must.

One focus must surely be loyalty, an area where the hotel industry has hardly excelled. And it doesn’t need to be a cumbersome and complex points-based scheme. One new Sydney hotel has simply begun welcoming guests who booked through an OTA with attractive incentives to book direct next time.

According to industry observers, such straightforward tactics are remarkably uncommon.

Improving booking platforms would also help. And would it not be more cost effective to start re-investing in their own sales and marketing strategies?

It’s a long road, but hotels must do more to wrestle back control of their distribution.

Book with confidence.

Fabulous Package Rates, Book Now Pay Later.

ASK US HOW

ENJOY TODAY

www.expedia.com.au/taap

Issues & trends

AFTA view Jayson Westbury, chief executive AFTA

Jeffrey Goh

All systems Goh at Star Alliance Star Alliance CEO Jeffrey Goh has affirmed the network’s strong focus on improving the customer journey, with significant investments in technology to further bolster the global airline group’s offering to members and its customers.

Speaking to travelBulletin last month during a brief visit to Australia, Goh noted that while the door was still open to potential new Star Alliance members, the consolidation of the global aviation sector and the current scale of the 27 memberstrong alliance meant the best way to add value was to lead the way in connectivity to make the travel experience seamless, particularly for high-value frequent flyers who regularly transit between Star Alliance members.

The vision is to empower travellers to access the information they need easily, wherever and whenever they require it, and in the form they desire. So rather than requiring road warriors to utilise a Star Alliance smartphone app, or to access the individual websites of the airlines they happen to be travelling on, the Alliance is instead facilitating connectivity behind the scenes.

That means, for example, that a Singapore Airlines customer can use the SQ app to check the availability of frequent flyer redemption seats across any Star Alliance route, and use their SQ miles to make a booking. The Star Alliance Baggage Hub is available for member airlines to provide the ability to track baggage on any Star interline itinerary, while Goh confirmed later this year the Alliance is expected to roll out the first implementation of a shared biometric data storage facility, meaning travellers will be able to seamlessly check in, access lounges and board flights without needing to re-register or present any credentials.

The Alliance also has a strong focus on transits between member carriers. A successful trial last year at London Heathrow Airport demonstrated the viability of a new system which automatically pushes a VIP “coupon” to travellers with tight connections, allowing them to bypass immigration and security queues and ensure they don’t miss their next flight.

Goh said that was just the start, with the system expected to be implemented at several airports in the coming years.

8

travelBulletin MAY 2019

In support of this month’s issue of travelBulletin which is dedicated to sustainability in the travel and tourism industry, I offer a part transcript of a speech I delivered last year at the World Tourism Alliance (WTA) in Hangzhou, China.

“Travel and tourism is a foundation pillar of world peace and economic growth. It breaks down cultural barriers and allows communities to economically benefit in ways a century ago were not thought possible.

However, as many of us know… some of this success has been poorly managed with communities in Europe, Asia and the Pacific declaring 2018 as the year of peak tourism and the escalation of the overtourism movement.

In 2017 more than 1.3 billion people travelled internationally.

Globally, the industry provided a $2.3 trillion contribution to global GDP and produced 109 million jobs. While these figures are extraordinary… what is just as impressive… is how far we have come in the last 70 years and why some communities are starting to feel the pinch of a It is wrong to growing tourism industry. dismiss the In 1950, 97% of the 25 million travellers visited either concerns of local Europe or America. By 1990 communities who total travel had risen to 442 have been impacted million travellers. In 2017 that by poorly managed had risen to a new record of 1.3 billion travellers… but still tourism hot spots... 74% of these visitors visited the traditional destinations of Europe and America.

However, if we continue to grow at this rate and the majority of people continue to visit the traditional destinations… what does this mean for the communities that provide these destinations?

The idea of overtourism is currently the greatest threat to our industry. It is wrong to dismiss the concerns of local communities who have been impacted by poorly managed tourism hot spots as not relevant and the voice of a minority… because without the support of the community… no industry survives let alone grows.

Tourism cannot be a one-way discussion… limiting cultural exchange. Many tourism operators, local destinations and governments have viewed tourism though a single lens of economic growth… at the expense of all else. Governments around the world issue media releases celebrating the greater number of tourists to their destinations yet very few develop strategies to ensure the impact is mostly positive.

My challenge to us all is that perhaps overtourism is success – poorly managed. And what we all need to turn our minds to is how as an industry we don’t lose focus, we don’t lose the support of the people of the world and become an industry that people no longer want to be a part of.

We are a force for good – we are an industry who enriches peoples lives and provides life long memories through the experiences we create and offer and deliver, wherever in the world that might take place.”

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Issues & trends

ATE19 touches down in Perth The 40th Australian Tourism Exchange (ATE) landed in Perth last month, bringing more than 2,000 delegates from 30 countries.

ATE is Australia’s largest annual travel and tourism business-to-business event and was organised by Tourism Australia in partnership with host-state partner, Tourism WA. “With unprecedented levels of investment in new hotels and infrastructure since ATE was last held here in Perth in 2012, this week has given delegates the chance to experience the city's evolution as an exciting western gateway to Australia,” Tourism Australia Managing Director John O'Sullivan said.

This year’s event introduced new concepts and offerings, including the “Solutions Hub”, which created a space for organisations, buyers or sellers, that don’t fit the usual profile of the type of organisation that would come to ATE, such as technology products.

“It’s a new way of bringing different and new products into the conversation in a way that doesn’t distract from the day-to-day product that is there,” O’Sullivan told travelBulletin.

A Platinum Club also made its debut, offering 40-strong members who have showed long-standing support for the show a specialised famil program, exclusive networking events and premium accommodation.

Also new to the show floor was 10

premium DMCs, who were offered a dedicated program.

O’Sullivan said the face-to-face connectivity between international buyers and Australian sellers provided at ATE remained vital.

“We know that buyers attending ATE alone bring between 2.7 and 4 million passengers each year with an estimated pre-departure spend between $6 and $9 billion plus on the ground spend,” he said.

O’Sullivan told travelBulletin that the Australian tourism industry was in a “really good spot” ahead of the upcoming conclusion of the Tourism 2020 strategy.

The whole-of-government and industry longterm Tourism 2020 strategy was launched in 2011 and pinned the goal of achieving

between $115-140b in overnight expenditure by 2020.

O’Sullivan told tB that Tourism Australia had reached the lower end of the overnight expenditure goal and was expecting to land at about $131 billion by the end of 2020.

In accommodation, Australia has exceeded the strategy’s target of between 6,00020,000 new rooms, with around 30,000 new rooms on offer and many more in the pipeline, while in aviation, capacity is also ahead, he said.

Looking ahead, O’Sullivan identified an opportunity to reach between $180-250 billion in domestic and international overnight expenditure by 2030.

ATE will be held in Melbourne in 2020.

Pictured: Brodie Carr, Managing Director Tourism Western Australia; John O’Sullivan, Managing Director Tourism Australia and Paul Papalia, WA Minister for Tourism

NZ invites visitors to take the Tiaki Promise Key New Zealand tourism organisations have launched an initiative inviting visitors to act as guardians of the country.

Under the banner of Tiaki – Care for New Zealand, the industry has launched the Tiaki Promise, a behaviour framework which encourages international visitors to experience New Zealand in a way that keeps them safe, protects the natural environment, respects all cultures and preserves the country for future generations.

“New Zealand is known for its warm welcome to guests and the Tiaki Promise

builds on that by inviting the world to stand alongside us, so our home can be enjoyed for future generations of Kiwis and visitors,” Tourism New Zealand Chief Executive Stephen England-Hall said.

“It reminds people to travel responsibly as they enjoy what our country has to offer, making it clear what behaviours are expected from putting rubbish in the bin to driving safely and showing care and consideration for all,” he says.

Tiaki – Care for New Zealand is a collaboration between seven key

organisations across the public and private sector: Air New Zealand, Tourism New Zealand, the Department of Conservation, Local Government New Zealand, New Zealand Mâori Tourism, Tourism Holdings Ltd and Tourism Industry Aotearoa.

The organisations are encouraging agents to share the Tiaki Promise with their clients before they travel, in order to help protect the country for future generations.

Find out more details at traveltrade.newzealand.com.

©Tourism New Zealand

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Issues & trends

Clicks, lies and social media Do you know where your online advertising dollars are really going?

American department store magnate John Wanamaker once said: “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half”. Despite claims about the trackability of online advertising in this era of social media, programmatic placements and content marketing, the complexity of the current landscape means it can be very difficult to tell whether your advertisements are actually reaching your desired audience. Just slapping down your credit card for an online campaign is easy, but should perhaps be subject to more consideration.

Social media For years social media gurus have preached about the virtues of building audiences and pushing advertising through these channels. And there is evidence to suggest having a social media presence is beneficial.

However, blindly rushing into social media without a clear plan and objective can be a costly and ineffective exercise – potentially counter-productive and damaging.

Everyone likes to be ‘liked’, but are the likes real? Many so-called “influencers” have carefully curated lists of followers who don’t actually exist. For example, the current going rate to buy 20,000 Facebook followers is just over $1,500.

And even if they are real, Canadian marketing platform, Wishpond, has urged companies to resist the temptation to actively target new social media fans, because “there is no way to choose ones who will actually be interested in your business or industry. It’s just a generic mixed bag. And who knows what country they live in or what language they speak,” a blog on the Wishpond website said.

Engagement is also frequently highlighted as an advantage of social media marketing, but it again depends heavily on who is engaging.

Much like finding a quality audience,

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engagement is only beneficial if it is with the audience you are chasing – likes from “fake fans” can be a distraction and can lead legitimate followers to disengage.

Over the last few years, there has been an increased focus on Facebook ads, which in turn have become more expensive. While many businesses that have paid for Facebook advertising have seen a spike in clicks, there is a need to focus on conversion of the online interest into real sales.

Problems of programmatic Seen as the future of advertising, programmatic campaigns are not without pitfalls.

With computer learning still far from infallible, programmatic advertising has the potential to get things dramatically wrong, sending ads to the wrong audience entirely. How often have you spotted an ad that has no relevance to anything you’ve ever searched for? Or just isn’t relevant to you? Or is an ad for something you just bought and are unlikely to purchase again soon?

Experts have warned the reliance on last-click attribution (where the ‘last click’ is given credit for a sale or conversion) is a significant drawback for programmatic advertising in its current guise, with CMO magazine reporting that Willem Paling, the author of IAG’s Digital Ad Effectiveness Playbook, is particularly wary of the perils of last-click attribution.

“It’s still a common currency when you compare between tools. It’s a real problem because to do away with it, you introduce a whole lot of complexity,” he said. “Marketers think they’re making a meaningful comparison. The problem is it’s not meaningful.”

Speaking at the World Federation of Advertisers’ Global Marketer Week in Lisbon, outgoing Unilever Chief Marketing and Communications Officer, Keith Weed, said the company was paying closer attention to where it spent its advertising dollars.

“Online advertising credibility is still a global, industry-wide problem and as

“

the world’s second largest advertiser, we have a responsibility to use our scale and influence to address this issue,” said Weed, unveiling a Unilever Trusted Publishers initiative which he said would “add more rigour to how Unilever advertises online. We want to know that real people, not robots, are enjoying our ads – bots don’t eat a lot of Ben & Jerry’s.”

Sadly bots don’t buy much travel – most of them are overseas already and of zero value to your business.

Much like finding a quality audience, engagement is only beneficial if Voice assistants it is with the and Alexa Asking Siri, Alexa or Google about the audience weather forecast or to dim the lights you are is a great novelty, and marketers are chasing – eyeing the wondrous world of voice search as the new frontier. However, likes from the reliance on artificial intelligence “fake fans” leaves investment in voice-based can be a tactics exposed to similar challenges as programmatic campaigns. distraction Similarly Alexa “website rankings”, and lead touted by some as evidence of legitimate online leadership, need to be treated followers to with due caution, because they are compiled from searches conducted disengage by browsers with the “Amazon Alexa

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toolbar” installed on their computer.

No business is going to allow such a modification to their employee desktops – meaning if you’re targeting B2B clients Alexa rankings are completely irrelevant.

Cover

Sustainability: Fad Or

Fundamental?

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Sustainability is the buzzword at the moment, with many companies keen to tout how they are supporting the environment or helping the communities that they visit. But what is the real impact of these practices?

Adam Bishop takes a closer look.

W

ith so much hype currently circulating in the travel sector around the issue of sustainability, it should come as no surprise that agents and consumers alike can often find it difficult to determine if brands have undertaken genuine change to their business models, or are simply jumping on the bandwagon in the pursuit of a favourable perception. There is little doubt the choices travel companies make with regard to ethical practices have broad implications for the ongoing conversation around sustainability, especially when it comes to notions of authenticity, effectiveness and permanency.

While not exactly a new phenomenon, some companies in the market have elected to focus more of their efforts on promoting themselves as environmentally friendly rather than investing in genuine structural change – a marketing practice referred to as “greenwashing”. So, for agents and consumers seeking to preference the services of bona fide sustainable travel operators, it is more important now than ever before to investigate and understand in greater detail what the term sustainability actually means in the travel context, and whether the policies that brands are implementing are having the desired longterm impact they are claiming to make.

Animal welfare A broadening definition for what constitutes unethical animal practices in the tourism industry has sharply increased the pressure on travel operators to ensure they are not complicit in any form of animal cruelty. While the push to guarantee animals are treated humanely throughout all forms of travel is being fought vigorously on many fronts, perhaps there is no stronger focal point at the moment than the plight of elephants.

The Travel Corporation (TTC) is one of more than 50 travel brands to ban all forms of elephant rides across its itineraries, a move that Neil Rodgers, Managing Director for TTC offshoot Adventure World Travel, believes will contribute to seeing the whole travel industry migrate

towards “observational only” wildlife tours.

“The agents who are being successful right now are those working on these niche bookings, those clients who are travelling once with them do not want to have the feeling they have been placed in a product that has a negative impact on the animal or the environment,” Rodgers said.

“So, in a business sense it is logical for the agents to be upskilled and to book programs where it is only observational, because their clients will actually come back and thank them for it,” he added.

And it’s not just elephant back riding that has come under the moral microscope, with animal rights groups such as World Animal Protection challenging the entire practice of “domesticating” elephants for the purposes of interactive tourism.

The animal rights group claims the term domesticated is a disingenuous label because it implies that the animal has lost its wild instincts, in the same way cats, dogs and horses have adapted successfully to a life of human companionship.

“For elephants, nothing could be further from the truth, the usual visitor experience of elephants in tourism paints a skewed picture of a captive elephant’s life,” World Animal Protection states in a report on elephant abuse.

The Travel Corporation has worked closely with World Animal Protection on formulating its animal welfare policy.

“Programs in Asia which included the kinds of experiences that people thought were good for the animal such as elephant washing, we now stay away from those kinds of programs,” Rodgers said.

So, what are the commercial costs that operators face when drawing such a clear ethical line on animal welfare? Well, according to Rodgers it’s all about how you package that shift to consumers.

“There are certain marketing tactics to use, organisations like PETA use some quite confronting imagery, we choose not to use that in our marketing communications because it just switches people off and they just don’t want to look at it,” Rodgers said.

“Instead of showing a picture of an elephant with a metal hook behind its ear, the greater benefit we’ve found is educating people on how they can make a positive change.”

“I know a lot of people use that rhetoric and there is a lot of greenwashing out there, but I think when you look at TTC’s TreadRight initiatives over the last decade, it really does put its money where its mouth is”.

When asked whether the decision to ban practices such as elephant riding was guilty travelBulletin MAY 2019

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Cover of viewing animal welfare through a westerncentric lens, Rodgers advocated for a “balanced approach”.

“One of the strong points when TreadRight partnered with Wildlife SOS was that they didn’t immediately go out there and say this is absolutely bad and you shouldn’t do it, we stopped some of these programs but with the money that they invested, which was considerable, it went into an education centre to actually break the chain,” Rodgers said.

“We are very strict with our DMCs and operators on the ground and if we find out that anything is against our policy we will remove our volume of business from them…it is very much a hand of the western traveller coming down but it has to be in balance,” he added.

Single-Use Plastics Perhaps the most ubiquitous form of sustainable policy change emanating from the travel sector has been the phasing out of single-use plastics. High on the hit list for brands have been plastic bags, water bottles, straws, polystyrene and food packaging.

Norwegian-based cruise line Hurtigruten has been one of the companies at the front line of implementing a major policy shift, with the business formally removing all single-use plastics from its entire operations in July last year.

“We were the first major cruise company in the world to do it,” said Hurtigruten Managing Director, APAC Region Damian Perry. “At first we thought ‘how do we actually do this?’ We’ve been operating for so many years with plastic cups, plastic bags, a lot of plastic waste… but it only took four months to do a turnaround which is quite amazing,” he added.

One of the criticisms that brands have faced when announcing their intentions to phase out the use of single-use plastics has been the charge of tokenism, with some companies committing to only partial eliminations over long-term periods, an observation not lost on Perry.

“It’s not only about banning plastics like single-use straws, it’s actually about really working toward making the whole expedition cruise industry more sustainable,” he said.

“To actually go out there and say something like ‘we are going to remove straws by 2025’, that is simply not enough, that is really riding the wave… the thing is about sustainability there is no free ride, you have to be able to prove it, you have to be accountable, you have to action it, if you don’t you will be found out very quickly by the consumer,” Perry added.

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©A. Klaussner/Hurtigruten

Perry is adamant that taking the plunge and showing leadership on making sustainable changes such as banning plastics also serves to enhance the brands’ commercial outcomes, as the move typically initiates an internal review of operations which often uncover new ways to make savings.

“Our operational team have not returned any reports suggesting we’ve had an increase in costs, in fact when you actually do something like this and make such a strong statement and have been so clear on our direction other benefits come your way,” he said.

“The biggest benefit has been an internal one, it’s really engaged all of our people globally… it also helped to create a real mission and focus on being more fuel efficient so we’ve actually improved our fuel efficiency and over the last year our fuel improvement has experienced a 10% improvement which is actually a cost benefit,” Perry added.

Hurtigruten’s banning of single-use plastics has seen more than three tonnes of plastics

©Ole Martin Wold/Hurtigruten

removed from the company’s fleet over the last 12 months, a positive result that excludes the plastics saved by applying pressure to its supply chain partners as well.

“We actually did a deep dive and found that the plastics issue was engrained in our supply chain as well, so we engaged with our supply chain partners and said. ‘look this is our direction going forward and you have to join us on this journey and remove plastics from your supply chain’,” Perry said.

Communities Considered an integral pillar of the sustainability conversation in the travel industry is the need to ensure communities on the tourist trail are included as economic beneficiaries and that their way of life doesn’t come to harm.

One line of thinking in this quid pro quo philosophy is to avoid a purely transactional model, instead ensuring towns and villages

Outside of the foundation, Intrepid also engages in community-based tourism projects in partnership with local non-government organisations to help communities fill an important need.

“For example, a town near Bagan in Myanmar was suffering due to climate change, their crops and their farming weren’t delivering what they used to so we worked with an NGO called Action Aid and the local community to build cabins… now they have empowerment to run the project,” Barnes said.

Carbon footprint Hands on Journeys’ local guide

are provided with the building blocks by tour operators for long-term economic prosperity.

Small group tour operator Hands on Journeys believes the best way to achieve this ambition is to employ local guides as opposed to flying workers in.

“By hiring local tour leaders, we are creating additional jobs for locals and giving travellers the opportunity to meet people from a different part of the world who are doing good for their community,” said Hands on Journeys Founder Simla Sooboodoo.

“Conversations with local communities are absolutely vital to developing actual sustainability, if we can’t understand their life, and if we haven’t lived it, we can’t tell them how to make it better,” she added.

While Sooboodoo concedes employing local guides may require a greater time investment from travel brands in the shortterm, she believes the process ultimately creates a better product in addition to fulfilling an important sustainable objective.

“It takes us more time to find good tour

leaders using a localised approach, [but] it’s an important choice, they may not have worked in our way at all before, so there’s a lot of time spent choosing the right people and training them well,” she said.

“Wanting to make a change in a community doesn’t mean you should suit up and walk into that community telling them you have money to invest and this is what you are planning to do. It’s wrong. They are people, not business transactions,” Sooboodoo added.

Intrepid Group is another major travel brand pushing the virtues of local job creation on the ground through its Intrepid Foundation.

Intrepid covers all administrative costs and matches all donations, with funds channelled through to projects which focus on creating jobs and job readiness for local communities the company visits.

“That’s really a great way for customers to engage and is a great way for us to have a positive impact on the ground,” said Intrepid Group’s Chief Purpose Officer Leigh Barnes.

The term “carbon neutral” is bandied about a lot in discussions about sustainability, but what are the implications of the term for the travel industry? One brand that has gone to great lengths to firm up its commitment to achieve a zero-net release of carbon dioxide is Intrepid Group, completing an extensive policy framework in 2010 to ensure its offices and tours operate on a carbon neutral basis via a carbon offset scheme.

Intrepid engages in an annual audit of its carbon emissions, purchasing carbon offsets in order to reduce its footprint back to zero.

The company’s Chief Purpose Officer Leigh Barnes said Intrepid invests in a range of environmental projects around the world that align with its core objectives around sustainability. “We invest in rainforest protection programs, in Malaysia we have a burning off program, we invest in wind farms in Turkey – so we have a number of different projects that we offset, and we get certified by the governing body,” Barnes said.

Outside of participating in an offset scheme, Intrepid has also works to mitigate its carbon footprint by implementing carbon friendly alternatives during its tours.

These include using 21 different kinds of public transportation globally, staying in locally-owned accommodation, and eating at locally-owned restaurants where the food has been sourced close-by.

Although not necessarily paying an immediate financial dividend, Barnes believes having a fully developed carbon emissions policy improves the rate at which customers come back to travel with Intrepid.

“What we find is that customers actually travel with us again because we are carbon neutral, I think a lot of the time customers are making that first decision based on itinerary, dates and prices, that is a consistent driver, but we know when they travel with us again and again because of things like our responsible business messages regarding carbon,” Barnes said. travelBulletin MAY 2019

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Business view

Career in

focus Susan Haberle

6. What factors were central to your success?

When I look back, my career has really been in three chapters – Contiki, Sunlover Holidays and ATG. The common thread with all these roles and companies that has been pivotal to my success has been the people. I have been so fortunate to work with enthusiastic and dedicated team members all who showed ‘can do’ attitudes. To learn and grow in my career I had to look no further than those around me – I find the best lessons are the ones I have learned from fellow team members.

Head of Sales, Australasia APT Travel Group

1. What does your role involve and how long have you been in your current position?

As Head of Sales, Australasia for the APT Travel Group (ATG), I head up the onroad, inside sales and group sales teams. We represent the brands of APT, Travelmarvel and Botanica. My role is responsible for all trade distribution and partnerships in the Australian and New Zealand markets for these ATG brands. I have been with ATG for over 11 years initially as National Sales Manager and now as Head of Sales.

2. How did you start out in your career?

Were you always destined to work in the travel industry?

I commenced my career in travel at the age of 23 in travel when I found myself in London after a 12 month backpacking holiday with very little money left. The money had expired but the passion to want to continue my exploration of the world had just started! It was this passion to keep exploring the world that drew me to the travel industry. I applied and luckily got a sales role with Contiki Holidays in London, and after a year based in London I trained to be a Tour Manager in Europe where I spent the next five years taking over 70 tours through Europe, Russia, Scandinavia and Egypt.

3. Did you complete formal qualifications, and do you think they are important?

I completed a Bachelor of Arts degree with honours in History, Drama and Politics.

Although the degree was quite general – it did give me a good grounding in written and verbal communication – which I used every day in my roles over the years. Little did I know then but the subjects I studied 18

travelBulletin MAY 2019

“

To learn and grow in my career I had to look no further than those around me – I find the best lessons are the ones I have learned from fellow team members

”

certainly assisted with life on the road and subsequent roles after – especially the drama degree!

4. What do you love about your job?

I love that no two days are the same in my role. When I commenced with ATG over 11 years ago the product range was half the size it is today, as was the sales team. The expansion of product and team over the years has been a fantastic journey to be a part of.

Offering diverse touring and cruising styles now in every corner of the world across our brands has kept me stimulated and excited.

7. Did you have a mentor, and if so, how did you find them?

I don’t have just one mentor – I have had a number of people over the years who I have looked up to and who I have learnt so much from. Personally I can look no further than my amazing mum – who all my life has been such an inspiration to me and continues to be.

8. What are the keys to good business?

I truly believe that the key to a good business is the culture of the company, and a great culture attracts like minded people. When culture aligns with the values of it’s team members – that’s when the magic happens.

Clear direction, strong leadership and a diverse, inclusive, respective culture – this is when a business can go from good to great.

9. What advice would you give to others in the industry who would like to follow in your footsteps?

I think to be successful in our industry you have to be passionate about what you do – whatever the role it is. Find what makes you happy and pursue it. You also have to be committed to working hard, have a desire to continual learning (and a knowledge you will never know everything so learn everyday) and most importantly don’t take yourself too seriously. We are a part of an industry that creates life enriching experiences for our client’s day in day out. Even on the most stressful day don’t forget that.

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Business view

The Value of Awards and recognition

By Richard Savva

T

he finalists are...

Those words can stop your heart as you wait to hear if you or your business has been shortlisted.

Why do we put ourselves and our company through the anguish and potential disappointment of trying to win an award?

Well it can be life changing. I know from firsthand experience.

Travel agencies need to have points of difference, play in niche areas and differentiate from other agencies. Otherwise you will just fight the price war. A lost cause in any industry.

One very important way to stand out is to be an award winning and peer recognised agency. I’ve had the honour of being an AFTA judge for the last two years and I can tell you that a number of agencies understand the importance of trying to win an award. The effort, time and desire some agencies put in is awesome. Being short-listed is a massive boost to their business.

The team succeeded in winning ‘Best Travel Management Company’ in Australia at btTB for three years running and then when we built our own reporting technology we won ‘Best Travel Technology’.

All these awards and recognition allowed the company to be talked about, prospects engaged with us, employees were proud to work there, current clients felt vindicated in choosing us and also recruiting new staff was

eased when they could see the company as a successful and award winning business. All with an extremely modest marketing budget.

So if you are looking to raise your business profile, retain clients and stand out from the crowd you really should look at relevant awards and recognition opportunities. Then go for them. Don’t think you haven’t the time or can go for them next year. Snoozers are losers, and the winner could be you.

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Prospective clients, current customers, employees, suppliers and new staff all take notice of a winning and successful company

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And if they win, well prospective clients, current customers, employees, suppliers and new staff all take notice of a winning and successful company. It’s like in sport where success builds momentum and suddenly a small player feels ten feet tall and can take on the big boys!

Of course, you have to ensure the award or recognition you are going for is truly beneficial.

What are your goals and aspirations for your business? When I was at Voyager Travel, a boutique travel management company, our aim was to build a sustainable company and be involved in large corporate tenders.

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Richard Savva is the director of Changing Times, and has led a boutique travel company to become the largest independent travel management company in Australia. With over 30 years’ travel industry experience, he now acts as mentor, business coach, subject matter expert & facilitator for the travel industry including corporate, airlines and hotels. Get in touch with him at hello@changingtimes.net.au or visit www.changingtimes.net.au.

MTA members increase knowledge The first two of MTA’s travel agents have completed their MTA Professional Plus accreditation, with another 123 agents working towards finishing the program.

The MTA Professional Plus program has been developed by the company’s in-house training manager and is made up of nine core pathways, and two optional pathways.

These focus on a range of topics such as social media, corporate, cruise, air, land product, luxury, marketing, business and professional development.

MTA Professional Plus is designed to help further educate and support MTA agents in their businesses and overall improve their knowledge as travel advisors.

The two advisors, Sarah Fenton and Julia Campbell, took just five months to complete the program which only launched in late October last year.

MTA’s CEO Don Beattie noted that each pathway has been divided into three levels, and all the content is available on any device (and even offline). Assessments along the way test the agents’ knowledge and understanding of the various components. ”The assessment process is quite rigorous containing both theoretical and practical demonstration of understanding with annual

maintenance modules required to maintain accreditation so it is no mean feat that both Sarah and Julia have completed the program in just five months,” Beattie said.

All agents who complete the accreditation program will be able to market themselves as ‘MTA Certified Travel Professionals’.

Don Beattie with Sarah Fenton

American Express enhances technology American Express Global Business Travel (GBT) has announced a suite of technological enhancements as well as new products for its corporate clients in 2019.

Major investments include a better recommendation engine, next-gen mobile experiences and new proprietary hotel and air re-shopping functionality.

In addition, GBT has started work on the ability to recommend trip content over platforms such as Siri of Cortana.

The Amex GBT mobile app will now allow travellers to access a global messaging platform in real time, offering services such as live conversation, click-to-call and face or fingerprint login.

The company’s new Hotel Reshop Expert provides automatic re-shopping logic that identifies rate drops to find cheaper hotel rooms.

The same function for airfares has been rolled out on Sabre, and will have its reach expanded to India and Singapore on Galileo.

business events news EEAA celebrates women The Exhibition and Event Association of Australasia’s (EEAA) 2019 International Women’s Day Breakfast, held at Sydney’s Doltone House, celebrated the pathways women take to succeed and called on all women “not to hold back” when opportunities are presented.

EEAA Chief Executive Joyce DiMascio said it was important to put the spotlight on women in the business events industry and discuss different roads to success and the challenges faced.

This year’s event was themed around Women in Leadership, Women Defying Stereotypes and Women’s Heart Health and Wellbeing.

Mel lands largest conference Melbourne has been chosen as the host city for the 2023 Rotary International Convention, with the state expecting to welcome 20,000 Rotary members from over 200 countries and inject over $88m into the Victorian economy.

The event will be held across two venues, the Melbourne Convention and Exhibition Centre and Rod Laver Arena at Melbourne & Olympic Parks.

“Over the course of the four-day event an extra 20,000 visitors will be filling up Melbourne’s hotel rooms, local restaurants and also driving visitation to the city’s key venues and attractions,” said Australian Minister for Trade, Tourism and Investment Simon Birmingham.

The convention is expected to create millions of dollars in economic spinoffs along with high occupancy levels for up to 50 hotels across Melbourne during the off-peak season.

ICC Sydney outperforms Delegates attending events at the International Convention Centre Sydney (ICC Sydney) generated $820 million in direct expenditure for NSW in its second year of operation, an increase of $35 million on the $78 million direct contribution in 2017, according to a Deloitte Access Economics study.

International and interstate visitors helped generate 72% ($590 million) of the total expenditure.

Chief Executive Officer of ICC Sydney, Geoff Donaghy said he was proud of the venue’s achievements in stimulating the local economy while setting new standards for the business events industry.

“ICC Sydney is proud to have welcomed another 1.3 million visitors across more than 700 successful events in 2018 and simultaneously enhancing the city’s reputation globally and creating opportunities for our talented, local community.”

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travelBulletin MAY 2019

EEAA View

Joyce DiMascio, Chief Executive Exhibition and Event Association of Australasia

Over the past 12 months our Association has had a renewed focus on improving the sustainability practices within our industry. It’s been a fascinating journey which has shed light on some excellent work being done in our sector.

It has also served as a big reminder that we still have a long way to go towards embedding a proactive waste management culture across our industry.

What has emerged from the work of our Environmental Sustainability sub-committee chaired by Leighton Wood, the Chief Operating Officer of the MCEC, is that there is a massive appetite for change.

The issue is how can we help the industry tackle the low hanging fruit and take steps which will make a real difference in reducing the amount of waste going to landfill.

The EEAA recently road-tested our sustainability framework with 84 younger members of the Association in forums that were held in Sydney and Melbourne.

This is now going into the implementation design stage – and that’s really exciting.

Australia’s business events industry was leading the way in 2008 and 2009 – we came out strongly with programs designed to reduce the business event industry’s ecological footprint. Venues were designed to outstanding “green” standards and organisers were working hard to design events that reduced, reused and recycled.

It was the period when Al Gore’s An Inconvenient Truth was launched – and the Garnaut Climate Change Review

business events news 26 Mar AACB partners with Cvent 26 Mar International events in focus 02 Apr New centre set for Sydney 02 Apr Bolinger resigns

– led by Professor Ross Garnaut – was first commissioned by Australia’s Commonwealth, State and Territory Governments. The latter created an economic imperative for tackling climate change.

And soon after, things went pearshaped in what is described as a policy “muddle”.

Fortunately, the need to tackle climate change and change behaviours in relation to waste and consumption is back on the agenda and the EEAA is pleased to be championing its importance.

At our Leaders Forum and Conference to be held at the Melbourne Convention and Exhibition Centre on 5 and 6 June, we’ll be updating the industry on our work that will help our members reduce waste, what goes to land-fill and other environmental impacts.

Our members are passionate about it – especially the emerging leaders of our industry. It is quite fitting that we take the messages about “sustainability” into the advocacy campaign of Global Exhibitions Day which is on 5 June. This is a world-wide initiative of The Global Association of the Exhibition Industry and Australia will play its part to ensure we spread the message about our collective responsibility to protect the environment and community.

Our job is to make every effort to design our events around a stronger and bigger commitment to reducing waste.

If you’d like to join the EEAA in this mission – join our conference. Check out www.eeaa.com.au for details.

Headlines March & April 2019 09 Apr Perth welcomes 28% growth 09 Apr Rydges centre opens 16 Apr Yallamundi Rooms open 16 Apr AACB new line-up

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Cruise

Uniworld greets S.S. Bon Voyage Uniworld Boutique River Cruises CEO Ellen Bettridge last month reaffirmed her determination to maintain Uniworld’s position as “the best river cruise operator in the world,” with the newly transformed S.S. Bon Voyage taking the company’s product in the South of France to a new level. Formerly cruising as River Royale, the ship has been stripped back to the studs and remade with a host of new features, more suites, a wider array of dining options and sumptuous finishes throughout – all with a distinctive French flair. travelBulletin was fortunate enough to be on the inaugural sailing of the vessel, cruising the Gironde Estuary which is home to some of the finest vineyards in the world.

In keeping with Uniworld’s philosophy of making its vessels a reflection of the destinations where they sail, S.S. Bon Voyage offers the finest of fine wines on board, with a curated wine list meaning every meal is perfectly accompanied with the ideal beverages. For those wanting an even more unique experience, the ship has the Les Caves du Vin private dining room, with a full degustation menu and wine pairings.

S.S. Bon Voyage offers a fabulously sunny top deck complete with funky tiger-print lounges, the only infinity pool on a river ship

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travelBulletin MAY 2019

and an indoor/outdoor eatery which makes a delightful spot to watch the world go by.

There’s a fully equipped gymnasium, along with a massage room and spa, with Bettridge telling travelBulletin wellness is an essential feature of every Uniworld voyage.

A wide array of daily activities were on offer, ranging from archaeological tours and cycling adventures through to cellar tours providing a deep insight into France’s deeply embedded wine culture.

Early risers were treated one morning to a trip to Europe’s highest sand dune, where they were able to watch the sun rise over the Atlantic Ocean in a truly magical experience.

Back on board there was also plenty of time to luxuriate in the on-board lounge area with impeccably attentive service – or relax in the cabins which are fitted with Uniworld’s signature Savoir bedding along with the finest of linens, fluffy towels, robes and a fully interactive on-demand entertainment system not to mention optional room service.

Bettridge highlighted the wide array of sustainability initiatives which have underpinned the development of the on-board product on S.S. Bon Voyage. There are no plastic straws and no plastic water bottles, with reusable metal bottles provided to passengers along with carafes of fresh water for in-room refills. Food, much of it sourced from nearby communities to support the local economy (not to mention being super fresh) is delivered to the ship in re-usable

crates, while laundry is delivered in baskets rather than plastic bags. On-board staff recycle any rubbish left by guests, and bags used in the kitchen are made using a biodegradable potato-based polymer.

Unlike most other river cruise operators, Uniworld employs its own in-house crew who are very loyal to the brand and committed to excellence, with exceptionally low staff turnover. Travel consultants are key to the brand, with Bettridge saying “agents know how to sell the Uniworld difference”. She said Uniworld strives to have the best quality and the highest standards in everything it does.

“This ship certainly hasn’t let us down,” she enthused. Uniworld enjoys a high repeat cruiser rate, and Australia continues to be the company’s second biggest market after the US. Looking forward, Uniworld is already working on more Super Ships for the Douro River in Portugal, Egypt’s Nile and the Mekong in South East Asia – and plans for the brand envision further upgrades to the entire fleet in the coming years.

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Cruise Tui sets sail for European river cruising BRITISH travel operator Tui Group has announced plans to expand into the river cruise sector following the purchase of three 115-passenger ships, offering adult only packages departing for the first time in 2020.

A total of 19 itineraries will be serviced by the new division on the Danube, Rhine, Maine and Moselle rivers in Europe.

“We’re incredibly excited to be moving into the river cruise market, we’re always looking for new opportunities to offer our customers even more variety,” said Cruise for Tui UK Managing Director Chris Hackney.

Carnival facing US ban A FEDERAL judge in the United States has threatened to stop Carnival Corporation’s ships from docking at US ports as punishment for allegedly violating its probation stemming from illegal oil dumping by its Princess Cruises subsidiary.

Prosecutors allege Carnival tried to eliminate negative audit findings, citing internal emails that reference a practice of prepping ships before inspectors boarded its vessels.

“If I could, I would give all the members of the executive committee a visit to the detention centre for a couple of days,” Judge Patricia Seitz said.

Carnival’s Chief Communications Officer Roger Frizzell responded by stating the company’s “aspiration is to leave the places we touch even better than when we first arrived...we look forward to clarifying any issues and demonstrating our commitment”.

A decision will be handed down in June.

Viking signs on for China VIKING Cruises has linked up with China Merchants Shekou to plan the launch of a new cruise line targeting the Chinese cruise market.

The agreement covers product development, marketing, and the build and design of new ocean cruise ships.

“China is a dynamic outbound tourism market, and we are pleased to be partnering with China Merchants Group,” Viking’s Chairman Torstein Hagen said.

“Our partnership with China Merchants Group will allow us to bring this Viking travel lifestyle to more Chinese travellers more quickly, satisfying the Chinese market’s unmet demand for a greater choice of sophisticated travel,” he added.

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travelBulletin MAY 2019

CLIA view Joel Katz, Managing Director CLIA Australasia

Infrastructure must include cruise After a succession of announcements at state and federal levels, it’s clear that big ticket infrastructure projects are high on Australia’s political agenda right now.

Billions of dollars have been allocated for developments across the country, particularly for roads and rail upgrades aimed at increasing our capacity on land.

In last month’s federal budget, a record $100 billion was announced for a succession of projects including the Melbourne-Brisbane inland rail, the Western Sydney Airport and the planned Melbourne Airport rail link. This is in addition to other projects flagged at the state level, including in NSW where concepts such as high-speed regional trains were revealed ahead of last month’s election.

All this investment is welcome, particularly from a travel and tourism perspective. But unlocking Australia’s tourism potential involves more than just initiatives on land. The world’s cruise lines are investing billions of dollars in more modern and advanced ships, and this needs to be backed with adequate infrastructure that supports Australia’s economy at sea.

Cruising’s key infrastructure issue in this region remains the lack of available berthing space in Sydney, particularly in the peak summer season. The city is already missing out on valuable tourism opportunities as cruise lines struggle to secure berthing slots and face difficult decisions on whether to deploy their ships here. The bottleneck is threatening

to limit our industry’s prosperity not just in Sydney but also throughout the South Pacific, and is already being reflected in reduced levels of growth.

The industry has welcomed the NSW Government’s Cruise Development Plan and is looking forward to seeing details on its business case for a third Sydney terminal. But while this progress is promising, we are still some way from achieving the solution that cruise lines have been seeking in Sydney for over a decade.

The level of political will that has coalesced around other areas of transport, tourism and infrastructure needs to be applied to the cruise economy as well.

All levels of government – federal, state and regional – need to develop a united focus on solving the infrastructure and regulatory issues that limit the cruise industry, and to commit to funding that will help unlock new growth, economic opportunities and job creation. With a common approach – not just in Sydney but across the country – Australia can fully capitalise on continuing global growth in cruising and the scores of new ships set to join the world fleet in coming years.

With the number of cruise passengers worldwide set to break the 30 million barrier this year, not to mention the extraordinary potential in emerging markets in close proximity to Australia, the opportunities that cruising presents for the tourism economy are immense. The key will be in achieving the same degree of political support we’re now seeing for other parts of the tourism and transport sectors.

Headlines March & April 2019 25 Mar Viking rescues pax by chopper 27 Mar Princess’ biggest Aus program 29 Mar Princess orders ships on double 29 Mar Expedition ‘very strong’: Silversea 29 Mar Cruise Office to close down 01 Apr Celestyal gears up for growth 03 Apr Kangaroo Is. visitor centre turmoil

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Canada & Alaska

Canada’s Maritime Provinces – New Brunswick, Nova Scotia and Prince Edward Island – offer a seductive blend of culture, history and sweeping scenery, writes Brian Johnston.

Coasting in Charlottetown, Prince Edward Island (© Tourism PEI)

French River (©Tourism PEI)

Ziplining on Cape Enrage, New Brunswick

Lighthouse in Fredericton, New Brunswick (©TNB)

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T

he Maritime Provinces, facing the turbulent North Atlantic Ocean, are wind-whipped and rugged, yet Canadian-cute as well. Seals with twitching whiskers slump on chilly beaches overlooked by winking lighthouses and battered fisherman’s cottages. Inland, clapboard houses sit around churches with white steeples, and undulating

countryside is dotted with red barns.

The collective name for the provinces is apt, since maritime history is palpable in its trim colonial-era villages and multicultural port cities. You’ll find friendly people, tranquillity and the feeling you’ve been transported back to a gentler time in what might be described as Canada’s version of New Zealand.

NEW BRUNSWICK

Nova Scotia across the water. The bay is studded with sculpted rock stacks and cliffs pounded with waves at aptly-named Cape Enrage, a popular spot for zip-lining and rock climbing. The world’s highest tides here (over 15m) allow you to walk across the seabed at Hopewell Rocks at low tide.

A dozen species of whale also make this a prime whale-watching destination.

The northern coast is much more tranquil, since it fronts the deeply indented Gulf of St Lawrence. It’s interesting for its Arcadian culture. Le Pays de la Sagouine recreates an historical village of this French-immigrant community, who first arrived in the early 1600s. It’s a lovely region in autumn, when dahlias and fat pumpkins add colour to cottage gardens.

The landscape, heralding the departure of Canada geese for the winter, erupts in a fiery display of scarlet hillside maples and crimson-coloured bog plants.

New Brunswick is the only Maritime Province firmly anchored to the mainland, as it shares a border with Quebec and Maine. Provincial capital Fredericton, which overlooks the St John River, is a handsome brick town of tree-lined streets with an interesting history of early British settlement.

To the south, busy port St John, with its sea-searching views, exemplifies the maritime spirit of this corner of Canada.

It has a busy boutique-brewery scene and lively cultural life, and you can dine on lobster hauled from the sea just that morning. In fact, you can eat well everywhere in the Maritime Provinces: the lobster, scallops, cold-water crabs and salmon are superb.

St John sits on the Bay of Fundy, sheltered by the New Brunswick coast and

Pays de la Sagouine, New Brunswick (©Tourism NB)

Canada & Alaska

Canada Halifax, Nova Scotia (©TNS)

Fisherman’s Cove in Halifax, Nova Scotia (© Tourism NS)

Meat Cove on Cape Breton Island in Nova Scotia

Nearby is Alexander Graham Bell National Historic Site, dedicated to the inventor of the telephone. Historic fishing towns such as Chester and Lunenburg are lively with fishand-chip shops, boat builders and cheerful summer festivals.

Halifax, Nova Scotia’s capital, sits on one of the world’s largest natural harbours, which made it an important naval base during the British Empire, as you’ll see from its

eighteenth-century fortifications and Historic Properties district. Later, a million Canadian immigrants arrived through this port, brilliantly outlined at Pier 21 Museum. The town has a very youthful energy and more pubs than any other city in Canada – just the excuse to try the local Alexander Keith beer.

The wind off the Atlantic along the town’s zigzagging seaside promenades will put a spring in your step.

PRINCE EDWARD ISLAND

blustery white-sand beaches. You can also visit the farmhouse and author’s home associated with the 1908 novel of an optimistic red-haired orphan, Anne of Green Gables, which brought PEI to international fame.

Half this island province is covered in farmland. Turn inland and you’ll find a pretty, rolling landscape dotted with red barns, white homesteads and championship golf courses.

Sedate and friendly towns have an underlying flavour of Celtic culture thanks to PEI’s Scottish immigrant history. This is a place to unwind, get lost down country lanes and be pleasantly diverted in quaint villages such as Victoria. Life is lived at a slow pace in the Maritime Provinces, and you may wish you’d lingered longer.

NOVA SCOTIA This almost-island is an indented, islandfringed peninsula connected to New Brunswick by a narrow neck of land. Joggins Fossil Cliffs on this side of the Bay of Fundy are World Heritage listed. Even better, though, is the highland scenery of Cape Breton Island at Nova Scotia’s eastern end, where you can hike sections of the 300-kilometre Cabot Trail.

Prince Edward Island (©Tourism PEI)

Sheltered PEI, joined to the mainland by Confederation Bridge, is Canada’s smallest province, tucked into the protection of the Gulf of St Lawrence. Seaside towns Murray Harbour and Georgetown offer some of the best seafood in Canada and are fronted by harbours filled with fishing boats above which seagulls swirl. Graceful provincial capital Charlottetown, with its elegant historic homes and pocket-sized parks, sits on a fine harbour between two rivers.

Head along Green Gables Shore for some of the island’s best scenery, including the fabulous sand dunes and rust-red cliffs of PEI National Park. Green fields and meadows of purple wildflowers meet blue ocean and

travelBulletin MAY 2019

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Canada & Alaska

Alaska: Not for the faint of heart With its bold landscapes, diverse wildlife, breathtaking glaciers, and frosty mountain ranges, Alaska is arguably the ideal destination to take advantage of Intrepid’s off-the-beaten-track style of adventuring.

Whether it is hiking, kayaking, climbing or nature watching, the 14-day Alaska Adventure package to the northernmost US state offered by Intrepid Travel has a different form of adventure challenge for everyone. Highlights of the itinerary include walking across the remote tundras to glacial rivers, peering into the wonderful world of

grizzly bears, wolves, and caribous in the Denali National Park, and finding a vantage point to perch and look over the amazing collection of glaciers at the Wrangell-St Elias National Park.

Part of the appeal of this is trip is also the team environment, so it might not be the best bet for solo travellers, with Intrepid suggesting the trip is an opportunity to: “Roll up your sleeves and help out with camp activities like food prep and washing up… it’s all about giving your new travel mates a hand - everyone knows there’s

nothing worse than trying to put up a tent on your own”.

Another sign this adventure might not be for the faint of heart are the extreme weather conditions you are likely to encounter, especially on Denali, the highest peak in North America. Trips on the giant mountain can be prone to blizzards, ice cold winds and quick shifts in weather.

The next departure date for the Intrepid Alaska Adventure package leaves 5 August 2019, with prices leading in at $3,865 per person, twin share.

Alaska Highway 1

APT’s Canadian odyssey

Capilano Suspension Bridge

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APT has brought its most popular itineraries back for 2020 in its Canada & Alaska featuring USA PreRelease brochure.

The program covers explorations of both east and west sides of Canada, a cruise through Alaska’s Inside Passage, and key must-see cities of the USA. A popular option is the Rockies Odyssey & Alaska Cruise holiday, which promises to cover the quintessential Canadian icons.

The itinerary features a rail journey between the massive peaks of the Canadian Rockies, two nights at the “Jewel of the Rockies” and a cruise through the Inside Passage featuring Glacier Bay. Clients can indulge with GoldLeaf Service on the Rocky Mountaineer, whilst taking in panoramic views of the Coast Mountains, Hell’s Gate and the Spiral Tunnels from a bi-level glass-dome carriage.

Travellers will also have the freedom to choose how they spend their holiday in Banff, Jasper and Whistler with Freedom of Choice sightseeing and dining inclusions.

A handful of Signature Experience are available, with experiences including the chance to visit The Butchart Gardens before hours and dine in the original Butchart residence, head to the Capilano Suspension Bridge Park for breakfast before the crowds arrive and discover the natural history of Lake Louise with an expert Mountain Heritage Guide.

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Canada & Alaska

Sustainability spotlight: Air Canada AIR Canada recently announced plans to reduce its use of single-use plastics on board its aircraft and in its workplaces as part of an ongoing commitment to minimise its waste.

From June this year, the Canadian carrier will replace plastic stir sticks on flights with a wooden alternative for all drinks served, saving an estimated 35 million items of plastic each year.

“Through seemingly small measures such as eliminating plastic stir sticks, to major investments such as our $10 billion fleet modernisation, we are making great strides in our ongoing sustainability programs – notably improving fuel efficiency by 43% since 1990,” said Teresa Ehman, Director of Environmental Affairs at Air Canada.

Q&A

What are the must-see highlight for firsttime travellers?

The Arctic Circle, the Inside Passage and Denali National Park I’d say would be your top three. For the Arctic I’d suggest clients fly up and tour back, which allows you to maximise your time, get that iconic photo opportunity at the Arctic Circle and then hear local stories, see the Alaska Pipeline and learn about Alaska’s unique flora and fauna. In Denali make sure to take the

travelBulletin MAY 2019

THE chance to check out many of the natural wonders on offer in Canada and Alaska is available on one 17-day trip curated by Travelmarvel.

Highlights of the adventure include eight days exploring the breathtaking Canadian Rockies, boasting scheduled visits to the popular alpine resorts of Whistler, Banff and Jasper for some highly-desired skiing action.

Adventurous types will also have the opportunity to trek through the scenery of Banff National Park, home to the picturesque Moraine Lake, while

an overnight rail journey from Jasper back to Vancouver with VIA Rail will provide some much-needed respite to recuperate and take in the scenery following your days exploring the mountainous terrain.

The next leg of the tour sees travellers hop aboard Holland America Line’s vessel Oosterdam, enjoying a seven-night exploration of Alaska’s Inside Passage in the comfort of an Oceanview Stateroom cabin.

Priced from $6,995 per person twin share and departs 24 April 2020.

The wilds of Alaska can seem very remote and a far way from the rest of the United States, but that hasn’t stopped travellers wanting to experience this incredible region. We asked TravelManagers’ Bev Edwards her thoughts on Alaska.

Is there much interest among Australians for travel to Alaska?

Yes, it’s consistently a popular destination amongst my clients. As well as lots heading to Alaska for the first time, many are returning for another trip to see more. This last year I’ve had a few that have had at least three weeks there and still want more.

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Traverse Canada & Alaska the marvellous way

time to venture deep into the park, not just a day trip. Stay at a wilderness lodge and do some walks. Alaska is also famous for its sealife, so taking a kayak trip is a great way to experience this.

Is cruising or touring more popular?

Cruising is the first choice for many, however it is good to point out the land options and balance the trip with both. You are travelling a long way, so always add as much time as you can to allow both land and sea to your clients' itinerary.

Is there any particular time of year that is best or most popular to travel to Alaska?

This really depends on the experience your clients are looking for. Spring and autumn can offer a bit of both, wildlife and the possibility of northern lights. I wouldn’t

discount anytime of the year.

Is there an itinerary you recommend?

My philosophy is to work with individual clients rather than one standard suits all. I try to incorporate train through the interior, cruise and the Arctic Circle with a local community visit. And then some time in the Kenai Peninsula for maximum wildlife opportunities.

What do you love about Alaska?

Wilderness, spectacular scenery as far as the eye can see. It has that sense of being “the last frontier”. Wildlife galore, and welcoming locals. Indigenous cultural opportunities and that pioneering spirit in more recent history too. Did I mention the food...salmon, salmon and salmon!

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Canada & Alaska

Luxury hotels

When your clients are looking for a luxury getaway on their trip to Canada, why don't you check out some of these incredible options, from glamping to golfing opulence.

Four Seasons Resort Whistler The 273-room Four Seasons Whistler is a ski enthusiast’s dream come true, located in the heart of North America’s largest ski resort and at the foot of the region’s impressive snow-capped peaks.

Each room is equipped to keep you toasty through throughout the chilly nights with gas fireplaces warming up the rick wood aesthetic, and when you are suitably refreshed from your cosy night, guests can indulge in nearby activities such as golf, skiing or shopping.

Hotel amenities offer the chance to indulge in a massage with clay from the nearby lake, or if you’re feeling a desire for aqua therapy instead, soak in one of the resort’s many outdoor whirlpools.

The Clayoquot Wilderness Resort The stunning Pacific Rim National Park isn’t just home to unique fauna such as the North American cougar and red-legged frog, it’s also home to a collection of 21st-century-safari-style white canvas suite tents called The Clayoquot Wilderness Resort.

Embodying the rawness of nature with luxurious camp living, the resort presents guests with dining, lounge, and spa tents that offer exquisite cuisine and breathtaking adventures antique furnishings, opulent rugs, down duvets, and remote-controlled propanepowered woodstoves.

Located on Vancouver Island, this unusual slice of glamping opulence is open from May to September.

Fox Harb’r Golf Resort & Spa The Fox Harb’r Golf Resort & Spa resort rests on the rugged Northumberland shoreline of Nova Scotia and is ideal for those who like to relax by playing endless rounds of sport.

The 106-room property boasts a championship standard 18-hole golf course, as well areas to shoot clay pigeons, play tennis, hike or go boating.

For guests wanting a slightly slower pace however, the hotel also caters to that persuasion as well by offering a luxurious spa experience perfect for romantic couple getaways, with services including relaxing facials and rejuvenating massages.

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Canada & Alaska 2020 Pre-Release Out Now AS K A B O U T O U R C O M PA N I O N F LY F R E E * A N D F LY B U S I N E S S C L AS S F R O M $ 5 ,9 9 5 * D E A L S

Benefits we offer retail travel agents • Customise marketing material, track your sales, access to sales tools and bookings on brand NEW Trade Website ATG Connect • Exclusive ATG VIP Partner Program; rewarding and recognising travel agents • Hosted Educational opportunities and self-educational rates • Top Selling Consultants invited to our annual Top Achievers Reward Trip

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FO R M O R E I N FO R M AT I O N CO N TAC T YO U R A PT B D M O R I N S I D E S A L ES O N 1 3 0 0 6 6 8 2 9 8 W W W. ATG CO N N EC T.CO M . AU

*Conditions apply. SEE: aptouring.com.au/SpecialDeals for full conditions. ~QANTAS FREQUENT FLYER: You must be a Qantas Frequent Flyer Member to earn Qantas Points. A joining fee may apply.

Membership and Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions, available at qantas.com/terms. Qantas Frequent Flyer members can earn 2 Qantas Points per AU$1 spent on APT Luxury River Cruise holidays and 1 Qantas Point per AU$1 spent on all other APT holidays. See aptouring.com.au/Qantas for full conditions. Australian Pacific Touring Pty Ltd. ABN 44 004 684 619.

ATAS accreditation #A10825. APT7770

canada & alaska

Record capacity FOR Rocky Mountaineer Canada’s iconic rail operator The Rocky Mountaineer has revealed that this year it is embarking on its “largest capital investment to date”, significantly increasing its capacity from 16 to 26 domes by 2020.

“Over the last couple of years, we’ve really come in to major capacity constraints so for Australia generally

“

There are still some that seem to want to book a bit later and they have been hit with a block in capacity

”

Fiona Watson, Managing Director Sales Asia Pacific, Rocky Mountaineer we book a long way in advance so most Australians don’t ever feel the pinch of that,” said Rocky Mountaineer’s Managing Director Sales Asia Pacific Fiona Watson.

“But there are still some that seem to

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want to book a bit later and they have been hit with a block in capacity,” she added.

Not only will the additional domes add much needed capacity and enable expansion for the brand, but it will also allow the company to schedule more direct services.

“As of 2020, all of our departures will split and one train will go through to Banff and another will go through to Jasper, that will also split the load of requirement of hotel space across the Rockies as well which helps from a capacity standpoint as well,” Watson said.

The Australian market remains strong for The Rocky Mountaineer, despite a slight softening in sales over the last 12 months.

Watson told travelBulletin that Australia remains its second largest market behind the United States and still well ahead of the UK in terms of passenger numbers.

The Rocky Mountaineer is also providing plenty of incentives for Aussie agents selling its product, revealing intentions to bring back its Global Learning Journeys mega famil for 2020 following a successful activation last month.

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Things don’t get much greater than the Rocky Mountains, which tower over northwestern America. As you’ll discover, everything in this part of the world is monumental in scale. Wind your way through the Rocky Mountains by train, admiring local wildlife and the immense firs that grace the route, before venturing into Alaska’s mighty fjords. This is a part of the world that’s as vast as it is beautiful. Gigantic glaciers, expansive plains, peaks that will take your breath away and predators that inspire awe – there’s nothing small about the great American North, or about the impression it will leave on you.

Three new Scenic Enrich experiences for 2020 Jaw-dropping landscapes from the Canadian Rockies to Alaska’s soaring glaciers

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Rocky Mountaineer Rail Journey

USA

Stays at the exclusive Fairmont Hotels and Resorts Verandah Staterooms on cruises GoldLeaf Service on board Rocky Mountaineer View rooms in Lake Louise and Banff Five exclusive Scenic Enrich experiences Your choice of 38 Scenic Freechoice activities and dining Four memorable Scenic Special Stays 43 meals – 21 breakfasts, 8 lunches and 14 dinners Fully escorted by expert Canadian Tour and Cruise Directors Luxury group touring with knowledgeable local guides Complimentary Wi-Fi at selected hotels All tipping and gratuities

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Highlights: Stays at Canada’s most iconic Fairmont hotels including ‘The Castle in the Rockies’ in Banff, Fairmont Chateau Lake Louise and Fairmont Empress in Victoria

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Wildlife encounters on land and sea Epic journeys by ship through Alaska’s legendary Inside Passage and by rail on the famous Rocky Mountaineer

2020 PRE-RELEASE CANADA, ALASKA & USA BROCHURE OUT NOW

Canada & Alaska

Evergreen Canada & Alaska discounts

Evergreen Cruises and Tours has released its 2019/2020 brochure for Canada, Alaska and USA, featuring itineraries ranging from 14 to 25 days in length.

To celebrate the release, the company has also launched a range of earlybird deals on both 2019 and 2020 departures which are available before 30 June or until sold out.

“Now it is the time to secure the best prices for our remaining 2019 departures and our early release 2020 departures,” said Evergreen’s Director of Sales, Marketing and Product Angus Crichton.

“Evergreen continues to offer the best value Canada and Alaska product on the market and our 2020 pricing and deals in this brochure will be the best offered in the coming

season – along with our unbeatable value for money and quality service commitment.”

Specials on offer include a 2 for 1 airfare including taxes on journeys of 18 days or longer or a $950 per person discount, $500 per person discounts on 14-day itineraries, and a 50% reduction on Economy class airfares for solo travellers undertaking journeys of 18 days or longer.

On tour // VANCOUVER Tour: Whale Watching Tour, open Zodiac-style Operator: Seabreeze Adventures Duration: 3.5 hours (or potentially more) Accessible from: Pick up from most Vancouver hotels, with tour departing from Steveston Harbor, around 25 minutes drive from downtown.

Details: The opportunity to see orcas up close is a must do whilst in Vancouver.

Whale watching can be done across a variety of vessels but this tour offers passengers a more adventurous experience, with an open zodiac-style boat with only 12 passengers. Upon arrival at Steveston Harbor you are set up with the mandatory safety and wet weather gear and introduced to your zodiac guide, a

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naturalist whale expert.

The first hour or so is all speed as you skim across the Strait of Georgia in search of these elusive mammals.

Between March and October each year you can see humpback, minke and killer whales (orcas) as they migrate along the coast. Seeing these wonderous creatures up close – especially when in a large pod together – is something to remember.

On this tour we saw sea lions, seals, bald eagles and a ‘super pod’ of orcas, which we followed for around 45 mins.

The journey back to Steveston is again fast, with some quick turns to really bring the sea right up close.

The tours include water and light snacks, and we would recommend bringing a jacket. Each tour has a guarantee to see whales, and if you don’t spot any, then they offer the chance to return and try again another day for free.

Brochures African Wild Safaris has gone to press with a 36-page Egypt brochure for 2019/20. The brochure features high-end Nile cruises, FIT itineraries and a range of luxury accommodation in Egypt, Jordan, Israel, Oman, the UAE and Morocco. With a rich cultural history and unique scenery, the region offers guests the chance to visit the Pyramids of Giza and the desert mountain landscapes of Jordan and Oman.

Trafalgar has launched its Europe Autumn, Winter and Spring trips brochure, featuring 37 itineraries across 27 countries, giving guests the opportunity to get the best experiences Europe has to offer.

The itineraries include Christmas spectaculars, letting tourists experience the famous Christmas markets across central Europe or sample the festive season in St Petersburg and Moscow, alongside popular tours across the continent.

Silversea has launched its 160page Worldwide Voyages 2020 brochure. The brochure feature details of the line’s 140-day Legends of Cruising World Cruise 2020 departing Fort Lauderdale on 6 January and arriving in Amsterdam on 25 May. It also covers the features of Silversea’s entire fleet of six-star liners. Silversea’s 2020 Australia and New Zealand season starts with the arrival of Silver Muse from Singapore.

SeaLink Travel Group has released its new Discover Australia 2019/20 brochure which features SeaLink Travel Group's suite of brands and experiences across the country.

Some new offerings include Captain Cook Cruises six-course Gold Lunch cruises on Sydney Harbour and its first “premium-end” charter and private Super Yacht, AUSPRO. On Fraser Island in Queensland there are four new packages including Holiday like a Royal and the three-day Cool Dingo Tour.

APT’s new Kimberley Cruising 2020 brochure is jam-packed with the company's most popular Kimberley cruise and land adventures, as well as a new Colours of the Coral Coast cruise. Another new itinerary in 2020 is Flights to Kununurra – The Gateway to the Kimberley, with flights from Melbourne’s new jet base to Kununurra linking up with cruises and tours. The best selling Grand Kimberley Coast cruise exploring the secluded gorges and sprawling reefs of the coast is another highlight.

Crooked Compass has released its new 30-page 2019-2020 brochure which features a selection of small group tours to Africa, Asia, Europe, Middle East, Latin America and Oceania. The program highlights include a women’s only 11-day Remarkable Rwanda tour, the seven-day Ambunti Crocodile Festival in Papua New Guinea, along with the archaeological delights on the eight-day Land of the Phoenicians tour to Lebanon.

Ponant has published its 172-page April to October 2020 brochure, including an encyclopaedic range of 63 voyages and hundreds of destinations for adventurous travellers or relaxed cruisers. The brochure features a number of new itineraries, including the 11-night Jewels of the Baltic Sea cruise from St Petersburg to Stockholm, and the 14-night The Seas of Okhotsk – With National Geographic voyage from Otaru to Petropavlovsk.

Broome, Kimberly and Beyond, has launched its 60-page 2019/20 brochure for Western Australia, South Australia and Northern Territory brochure, featuring a fresh design and over 20 new products. An extensive product range is available for these regions plus maps, event dates and travel tips. In keeping with the company’s heritage, the brochure has a strong focus on the Kimberley region, including 11 cruise operators.

travelBulletin MAY 2019

39

South America

The

Wild Gauchos of Argentina Ben Groundwater discovers that one of the best ways to explore South America is actually on horseback.

T

he gauchos aren’t happy, apparently. These steely men of the land with their dusty, tattered berets and their thousand-yard stares; these cowboys of Latin America, the herders of cattle and the keepers of land – they’ve found something that doesn’t quite meet with their approval.

“They’re getting used to it,” Kevin Begg laughs as our horses crest a ridge in the high sierras and the scent of singeing meat that I’ve had in my nostrils for what seems like hours now suddenly has a source, as the sight of the Los Potreros homestead opens up below us and the parrilla, or barbecue, that is being prepared in the yard out the front comes into view.

I know what’s on that parrilla: the standard Argentinian barbecue favourites, the chorizo and morcilla sausages, the short-ribs, the sirloin steaks, the capsicums and other vegetables. I know who’s working the grill too,

and I know that that’s the gauchos’ problem.

They’re women. Two of the cooks who work in the Los Potreros kitchen have become the estate’s “asadores”, the barbecue chefs, the most important cooks of this most important of meals, and the local gauchos have been having a hard time getting used to women doing what they consider to be a man’s job.

But, as Kevin, the owner of Los Potreros says, they’re getting there. They’re being dragged reluctantly into the 21st century.

And anyway, the gauchos should be off doing what gauchos do best, instead of worrying about the steaks. They should be

©Astrid Harrison

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South America

©Ian Aitken

©Ian Aitken

sharing their lifestyle with visitors to this “estancia”, a traditional farm outside the central Argentinian city of Cordoba.

They should be leading groups of amateur horsemen (and women) through the golden grasses of Los Potreros, showing them the ropes, teaching them the skills – as they have done during my stay on the estancia, where I’ve slowly found my feet as a trainee gaucho.

It all began with the purchase of the requisite headgear: a beret, the hat that’s a hangover from the wave of migration from the Basque lands of Spain and France into Argentina in the late 19th century, and a natty quirk for these hard men of the southern land. I’ve also taken on the Argentinian riding style, holding the reins in one hand, guiding my horse gently with a flick of the wrist and a squeeze of the heels.

It doesn’t take long out here before you’re indulging in the gaucho fantasy. Los Potreros is a working cattle and sheep farm, and the cowboys who aren’t leading groups of visitors are usually out tending to those animals, keeping watch over the flock, fixing fences and guarding against intruders.

Those visitors come to the estancia not just to learn to ride, and occasionally to play polo, but to fantasise about gaucho life, to pretend to understand this noble, solitary and iconic profession.

And so, we ride. We ride with Kevin, but also with Pablo, a local gaucho bedecked

©Tony Clerkson

©Tony Clerkson

in beret and neckerchief. We explore the rolling, grass-covered hills of the Los Potreros homestead, flanked by three of the farm’s dogs, indefatigable animals that duck and dart through the long grass around us for hours on end. We begin on the first day with a gentle walk, to get used to the horses, and to allow them to get used to us. Pablo seems at ease here, smiling encouragement every now and then, rolling his hips in the saddle,

©Ian Aitken

©Tony Clerkson

taking in the scenery. We cross streams and we climb hills. We walk among cattle who barely give us a glance. We retire to the homestead at night for a roast and red wine.

On day two, however, things begin to pick up. We trot through the long grass of the sierras. We canter. And once, in a wide-open space with nothing around to trample, we gallop, a thrill that’s almost impossible to describe, an experience of power and speed that only lasts a few seconds, and yet to me feels like it stretches into hours.

And then, finally, we have the true gaucho experience, the one I’ve been sniffing on the cool mountain air for hours: the parrilla. This is how Argentinian cowboys eat, with big slabs of meat cooked over hot coals, food that is basic but delicious, convenient but traditional.

And, of course, it’s usually cooked by one of the gauchos themselves. The men who care for the animals while they’re alive are apparently also in charge of them as they make their way to their final destination.

Except, not at Los Potreros. Here, women are the asadores and even the most traditional of the gauchos has had to admit that they do an excellent job of it. And as we sit down at an outdoor table and rest saddleweary limbs, as we take off our now dusty berets and sip wine and eat chorizo and morcilla and get ready as the huge slabs of steak are brought over to the table, charred to perfection, I’m inclined to agree. travelBulletin MAY 2019

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South America

Sustainability SPOTLIGHT: LATAM

Capybara in the Ibera wetlands

andBeyond conscious adventure andBeyond’s Wild Ibera and Iguazu Falls tour in Argentina is specifically designed for the conservation-conscious traveller, allowing guests to gain knowledge of Ibera’s conservation story.

Travellers will get to stay at the Rincon del Socorro, which is owned by the Conservation Land Trust – an organisation dedicated to protecting this environment through a group of biologists and veterinarians who develop different restoration and reintroduction programs for the region’s endemic species.

Additionally, travellers will be able to explore the Ibera wetlands on a series of adventures; from wildlife-viewing from horseback, mountain bike rides and birdwatching to boat rides and night safaris.

LATAM has once again been recognised for its efforts in sustainability, being listed in the ‘World’ category of the Dow Jones Sustainability Index for the fifth year in a row. The index evaluates companies on economic, environmental and social criteria.

“Businesses have to think and act sustainably to deliver value both today and in the long-term for customers, shareholders, partners and the communities in which they operate. For LATAM for example, this means advocating sustainable tourism and supporting relief efforts in the event of natural disasters in the region,” said Enrique Cueto, CEO of LATAM. Some of LATAM’s initiatives include transporting 428 tonnes of humanitarian aid in support of disasteraffected areas in Chile, Brazil, Peru, Mexico and Puerto Rico, the Cuido mi Destino program where volunteers help to repair or reconstruct tourist sites, restore green areas and promote local culture and traditions, and reducing its carbon footprint, including carbon neutral operations on LATAM Columbia domestic flights.

Chimu’s green light Sustainability is a “core component” of Latin America specialists, Chimu Adventures, with co-founder Chad Carey explaining that the company “would have been a lot better off in the back pocket, in the beginning, if we didn’t have a sustainable angle to our business plan”.

“Overheads are high, and margins are low in travel but right from the outset we drew a sustainable angle into our plan and I’m proud

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that we’ve not only been able to maintain it but grow that area of our business.”

Chimu also works closely with DMCs in Latin America so that they can monitor the quality and ethics of their services.

In March, Chimu’s Brazil office partnered with a car leasing company in Rio who has imported the first electric cars into Brazil; between May and the end of 2019, all airport transfers will be transitioned over to electric

vehicles. Chimu also works with a community based rural tourism organisation in Peru called ‘Land of the Yachaqs’ which guarantees the distribution of the tourism generated income across eight indigenous communities located across the Sacred Valley of the Incas.

“Sustainability will continue to be at the forefront of the business, both in Latin America and in their Australia head offices,” said Carey.

AG E

NT I

NC EN WIN AN TIV EDUCATIONAL TO ARGENTINA

& BRAZIL VALUED AT $20,000 EIGHT PLACES TO BE WON!

Book your clients on an A&K journey before 15 June 2019 (for travel in 2019) and you could be winging your way to Latin America with Air New Zealand for a fabulous all-luxury 11 Day Abercrombie & Kent educational, travelling from Buenos Aires, through the Ibera Wetlands and Iguazu Falls to Rio de Janeiro this August/September.

For the full prize itinerary and competition details, visit www.abercrombiekent.com.au/AgentEducational

www.abercrombiekent.com.au

E

South America

Get local with Tucan Travel Tucan Travel has a clear focus on interacting with local communities, operating small group tours in South America that stay in smaller hotels and guesthouses, locally owned where possible.

“We do not believe in resorts or ‘all inclusive’ where customers don’t get out and contribute to the area,” explained the company’s Marketing Executive Emma Nelson.

“Except for breakfasts and in more remote areas…meals are not included specifically so that customers have the chance to explore the areas themselves and eat where they like.”

Additionally, the tour leaders promote local establishments so that customers not only get authentic food but also contribute to the economy. Tour guides also take travellers to smaller craft markets where customers can pick up locally made souvenirs and clothing instead of going to shops where they are mass produced and imported.

“We [also] do not offer large coach tours and instead our tours mostly travel by either public transport or when necessary private transfers, where the supplier is always a local transport business,” says Nelson. “Patagonia is the only destination in South America where we use our own vehicle, because the region is so remote it is necessary.”

Get to know your BDM Name: Alice Ager How long have you worked for Uniworld?

Almost a year but it feels like much longer!

I have learned and grown so much in such a short period of time working here.

Contiki ADVENTURE Contiki Holidays has launched five new trips to Patagonia and Colombia and 13 improved trips across Latin America. The tours include a boat safari through Patagonia’s Perito Moreno Glacier fields, a hike through Torres del Paine and ice climbing at Los Glaciares National Park.

For travellers looking to #MAKETRAVELMATTER and give back to the communities they visit, Contiki offers ME to WE experiences, which are also included in the newly launched trips to Latin America. These include activities like volunteering on a development project in Ecuador, where guests can support the local Teh Mazin community in whatever project they are working on, such as laying the foundations for a new school room.

“As travellers, we have a responsibility to respect and protect the places we visit so that they are able to be enjoyed for generations to come,” said Contiki Managing Director Katrina Barry. “It is our responsibility as the provider to ensure our operation continues to facilitate sustainable choices that impact the communities we travel to as well as the planet.”

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What’s your favourite destination?

Definitely France. My mother shipped me off to Paris from Sydney alone and wide-eyed when I was aged 16 and I fell in love with the lifestyle of the French. They just know how to enjoy themselves and food is such an important part of their culture.

What do you love about your job?

I love the people in my team and the travel partners that have become true friends that we work with every day.

Where is next on your bucket list?

My bucket list is very long but up next is definitely a river cruise on Uniworld’s beautiful Mekong Jewel with my husband and our two boys. The render images of this new ship coming in 2020 are breathtaking, plus our Mekong itinerary includes touring in Ho Chi Minh and Siem Reap – two of my favourite places.

LATAM Airlines operates five non-stop flights from Melbourne to Santiago, Chile, as well as daily flights from Sydney to Santiago, via Auckland, with onward connections to over 124 destinations throughout South America.

Cancun

The largest network to, from and within

San Andres

SOUTH AMERICA Darwin Papeete

Cairns Alice Springs Brisbane Gold Coast

Perth Adelaide

Sydney

Melbourne

Canberra

Hobart

Auckland

Havana

Costa Rica Barranquilla Santa Marta Cartagena Valledupar Cucuta Monteira Bucaramanga Medellin Quibdo Villavicencio Bogota Ibague Galapagos Villavicencio Boa Vista Pereira Neiva Baltra Cali Puerto Asís Macapá Quito Belém Guayaquil Leticia San Cristobal São Luis Santarém Cuenca Tumbes Fortaleza Manaus Iquitos Talara Tarapoto Natal Imperatriz Piura Marabá Teresina João Pessoa Cajamarca Chiclayo Porto Velho Recife Pucalpa Trujillo Maceio Palmas Rio Branco Lima Cusco Salvador Ilheus Juliaca Ayacucho La Paz Cuiabá Una Arequipa Brasília Porto Seguro Goiãnia Santa Cruz Tacna Caldas Novas Belo Horizonte Arica Uberlandia Campo Grande Vitoria Iquique Ribeirão Preto Preto Asunción S.J. do rioCampinas Rio de Janeiro Calama Sao Paulo Antofagasta del Este Curitiba Salta CiudadLondrina Tucumán Foz de iguaçu Joinville Copiapó Iguazú Navegantes Florianópolis Córdoba La Serena San Juan Porto Alegre Mendoza Buenos Aires Santiago Easter Island Montevideo Concepción Temuco Valdivia Osorno Puerto Montt Chiloé

Neuquén Temuco

Balmaceda

LATAM Flights Codeshare Connections

El Calafate Puerto Natales Punta Arenas

Bahía Blanca

Bariloche

Comodoro Rivadavia

Río Gallegos Ushuaia

Falkland Islands

Ireland

Thomas Dillon’s Claddagh Gold Museum

Nick O’Donoghue shares his best tips for visitors travelling to his native homeland.

F

or most visitors to Ireland, Dublin Airport is their first port of call, and for many, the lure of a freshly poured pint of Guinness will be a temptation too much to avoid before settling into a hotel.

For me, the descent into Dublin marks a return to my childhood. Going home. The anticipation starts as the plane glides over Anglesey in north Wales and builds gradually as I stare out the window hoping for a glimpse of the Wicklow coastline with lush green fields and several golf courses, before identifying suburbs, like Bray and Dalkey, then landmarks such as Dun Laoghaire harbour, the Avivia Stadium, and the mouth of the River Liffey.

With wheels down, I count the seconds until we touch the ground, knowing I’ll be 46

travelBulletin MAY 2019

greeted with a cead mile failte romhat (a hundred thousand welcomes) as soon as we land.

Once I’ve collected my baggage it’s out into the arrivals hall, where more often than not my experience is different to the average holidaymakers – my brother or sister will be there waiting to whisk me off to my parents’ house. For visitors, there are bus services to the city and beyond, taxis, hotel shuttles or hire car services to get you to your next port of call.

After a night’s rest and a few hours with the ‘old pair’, it’s time to borrow my mum’s car and experience Ireland, for me that means going west to Galway and the Atlantic coast.

English parliamentary hero, Oliver Cromwell, was among the first to recommend the rugged western seaboard to people pondering where to go – usually after his New Model Army had decimated their homes he’d politely tell them their choice of destinations were “to hell or to Connacht”. Back in the 1600s life to the west

of the River Shannon was hard, and there were few, if any, luxury hotels.

Thankfully a lot has changed since and there is plenty of options to suit any budget, from country retreats to youth hotels. No longer is the Atlantic coast the inhospitable refuge of the vanquished, it is a destination for those looking to experience the best Ireland has to offer from cultural experiences to great food.

These days crossing the Shannon takes you closer to the vibrant and historic city of Galway, where traditional Irish culture blends seamlessly with the contemporary, with pubcome-music venue Roisin Dubh (pronounced – Row-sheen Dove), offering a prime example of this. The venue regularly hosts

Ireland

Eyre Square

All images courtesy of Tourism Ireland

Irish trad musicians and comedy, as well as every band looking to become the next U2 – a far cry from the dreary destination of Cromwellian times.

Galway is now home to artists and authors, some of the best baristas in Ireland and the friendliest people you’re likely to meet. It’s a joy to walk through the city centre, from Eyre Square down Shop Street to the Claddagh to watch swans on the Corrib or Galway Hookers (a type of boat) going out into the bay. For romantics or those who appreciate jewellery Thomas Dillon’s Claddagh Gold at the bottom of Quay Street houses a museum to the traditional Irish wedding band, the Claddagh Ring, which features two hands holding a

heart with a crown on it.

Throughout the year Galway hosts a number of major events, notably the Galway International Film Fleadh (festival) in July, and the week-long Galway Races at Ballybrit just outside the city centre in late July and early August.

While many consider Ireland to be a Christian country, sport is the most widely practised religion, and the people of Galway are devout followers of Gaelic football and hurling, with the county’s hurlers among the best in the country, claiming the All Ireland title in 2017.

Located at the mid-point of the Wild

Atlantic Way – a meandering path that takes in the entire western seaboard of the island – Galway is a gateway to some of the most scenic parts of Ireland.

The city is surrounded by Gealteach (Irish speaking) regions, with Spiddel and the Aran Islands to the west and the rolling hills of Connemara to the north, offering visitors the opportunity to hear the native tongue being spoken as part of life.

To the south, through the rocky desert of The Burren are the 155m high Cliffs of Moher staring out into the wild waters of the Atlantic Ocean. For those who find the crashing waves inviting, one of Ireland’s premier surf destinations, Lahinch, is a short distance down the road in Clare.

From Lahinch, tourists can continue south along the Wild Atlantic Way through Limerick along the ring of Kerry, around by Kenmare and on to the historic harbourside town of Kinsale, which is renowned for its seafood restaurants and as the landing point for the Spanish Armada’s final failed attempt to support Irish rebels in their efforts to defeat the British.

In short, Galway offers some of the best that Ireland has to offer. travelBulletin MAY 2019

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Ireland

Sustainability SPOTLIGHT: Water of life

©Tourism Ireland

Reconnecting with a lost tradition, the Ging family is part of the revival of craft distilling along Ireland’s Ancient East trek.

Built on a vision of creating an environmentally sustainable distillery on the family’s farm, Ballykeefe Distillery uses grain produced in their own fields, with the by-products of the distilling process being used as feed to their livestock. What has emerged is an award-winning distiller of Irish whiskey – uisce beatha, or water of life.

In its first year of production, Ballykeefe Distillery claimed third place in the 2018 Irish Food and Drinks Business Awards and it has become a flagship member of the Bord Bia (Irish Food Board) Origin Green program, aimed at advancing measurable protection of the environment.

Tours of the distillery run between 2pm and 4pm every Monday to Friday, from March to October.

A Guide to Irish phrases Like every nation, the Irish have developed a few words and phrases that can create confusion for visitors not familiar with them.

Topping the list for confusion is the word ‘craic’. This one word and Irish people’s obsessive pursuit of “good craic” or “a bit of craic”, can leave tourists worrying if they’ve fallen in with the wrong crowd.

Craic is all about fun and enjoyment, and nothing to do with narcotics – although explaining that can sometimes be trickier than you’d imagine.

So if someone asks “Are you having the craic?” they want to know if you’re enjoying yourself, not indulging in illicit drug use.

‘Grand’ is another frequently used colloquialism. For most English-speakers the word triggers images of luxury of aristocratic proportions. For the Irish ‘grand’ usually means ‘alright’ or ‘okay’.

Although context can be everything.

There are many ‘grand’ hotels around the country, and few would have a five-star rating.

The British established some of the first lunatic asylums in the world in Ireland, and to this day the Irish people play fast and loose with the word ‘mad’.

While in certain contexts, ‘mad’ will hold its traditional meaning of being ‘crazy’, intonation and phrasing can be key to its meaning in other circumstances.

“It’s mad craic”, translates as “it’s great”.

The weather is always a big talking point for the Irish, and regardless of what time of year you’re visiting there’s a good chance you’ll experience what is known as “a soft day”. This descriptor may trigger visions of blue skies and moderately warm temperatures, but don’t be fooled. For the Irish, a soft day is one where a persistent yet gentle drizzle falls from the sky creating a mist that can travel by osmosis through layers of waterproof clothing.

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©Tourism Ireland

Experience the GoT VISITORS to Ireland will have a new destination to add to their itineraries in 2020, when the Game of Thrones (GoT) Studio Tour opens.

With the HBO-hit series coming to an end this year, fans will be able to experience the world of Westeros and beyond, and gain an understanding of the craftsmanship and artistry of the creative teams who brought the show to life, at Linen Mill Studios, Banbridge, half-way between Dublin and Belfast.

It is the first in a series of GoT projects announced by HBO.

Ireland

History beckons at hillsborough Recently restored and reopened to the public, visitors to Hillsborough Castle in County Down, can walk in the footsteps of those who brought peace to Ireland.

Over the past 300 years, the castle has been at the centre of Irish history, with stories of celebration, diplomacy and negotiation once confined with the walls, including the talks that led to the Good Friday Agreement, which brought peace to the region, and the Queen’s historic meeting with the President of Ireland, Mary McAleese, in 2005.

Now visitors can enjoy guided tours of the Queen’s official Northern Irish residence, with access to the Grand Throne Room, Lady Grey’s Study and the State Dining Room, among highlights. Originally the Hills family’s stately home, the castle is surrounded by 100 acres of manicured gardens, meandering waterways and picturesque glens, it was sold to the British Government in 1925.

©Historic Royal Palaces

A trip to Hillsborough Castle is a chance to follow in the footsteps of dignitaries including the Crown Prince of Japan, Princess Diana, Hillary Clinton, Eleanor Roosevelt and the Dalai Lama, and to discover Northern

Ireland’s royal heritage.

Throughout the northern hemisphere summer, Hillsborough Castle will host events including Horrible Histories Live on Stage, a food festival and much more.

Hidden Ireland found with TTC Agents booking small group tours to Ireland have plenty of operators with new routes and activities being offered for 2019.

Among the new additions, Insight Vacations is giving visitors the chance to try their hand at the ancient Irish ball and stick sport of hurling, in the country’s medieval capital, Kilkenny, to its Country Roads of Ireland itinerary.

Not only will guests have the chance to get to grips with the sport, a player will talk them through the intricacies and history of the native game, and demonstrate some of the skills of the fastest field-sport in the world.

Irish people have been playing for more

than 3,000 years, and there’s nowhere better to discover Hurling than Kilkenny, who’ve dominated the game claiming a record 36 All Ireland titles, since the first official tournament 93 years ago.

Away from the sporting field Insight Vacations’ tour takes in wild and enchanting routes alone the coast, visiting ruined castles, quiet lakes and meeting legendary characters.

Meanwhile, Trafalgar’s 14-day Amazing Ireland itinerary provides visitors with the opportunity to get their hands dirty helping out on Killarney’s Muckross Farms, before

hearing a seanachai (storyteller) tell tales from the distant past. It stops off at the Giant’s Causeway, where guests can discover the myths and legends that surround the stunning basalt columns, the home of Ireland’s Pirate Queen, Granuaile (aka Grace O’Malley) on Ireland’s Atlantic coast.

On Liscannar Bay, near the Cliffs of Moher, visitors can explore the area with a local horticulturist followed by a sustainable gourmet lunch.

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Caribbean

Sail away with me One of the most beautiful cruising destinations in the world is enticing Aussie travellers, writes Kristie Kellahan.

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M

ove over, South Pacific.

Aussie travellers are setting their sights on the latest cruising hotspot: the islands of the Caribbean. A seemingly insatiable thirst for cruising experiences has led sunseekers to look beyond tropical favourites New Caledonia, Vanuatu and Fiji. And the Caribbean delivers in spades, offering topline luxury ships as well as more budgetfriendly options including Carnival. Families are catered for with Disney ships regularly cruising the area, while party people will find reason to dust off their dancing shoes on select Celebrity sailings.

A long-time favourite of American and Canadian cruisers, the Caribbean region has

something for everyone and an island for every taste. From the French sophistication of Martinique to the British traditions of Barbados (where cricket is a religion), the island nations of this sunny part of the world have much to offer. There’s the expected, such as snorkelling in turquoise waters in Antigua; the unexpected, lika a museum devoted to the history of slave trading in Curacao and then there’s the downright wacky – swimming with enormous pigs in the Bahamas.

Easily reached from many cities in the US on short, direct flights, and ferries in some cases, a Caribbean embarkation is the perfect add-on to a North American holiday.

In fact, many multi-island cruises depart from the US, sailing from New York City, California and Florida.

Caribbean

Distances are relatively short between some islands, so cruising the Caribbean makes it easy to visit multiple countries in one trip, a strategy that is especially valuable for first-time visitors to the region who are dipping a toe in to test the waters.

It’s worth keeping in mind the best times to travel, as hurricane season (June to October) can lead to unfavourable weather, itinerary changes and port cancellations. MidAugust to mid-September is when hurricane risk is at its peak, and they often wreak serious havoc. Coinciding with summer school holidays in some US states, it’s a timeframe probably best avoided. December and January departures can be pricey, as it’s peak time for American and Canadian passengers flying south for some muchneeded warmth. Expect more sunny days and less rain from February to April.

So where to begin? Many cruise itineraries are divided between east and west, both offering plenty of reasons to sail away.

Eastern Caribbean cruises tend to include Puerto Rico, US Virgin Islands, Antigua and Grand Turk. Those dropping anchor in Western Caribbean destinations will likely head for Jamaica and Mexico, as well as Belize, Honduras and Cuba on some

itineraries. Ports in the Bahamas often feature on Eastern and Western Caribbean itineraries. Both regions promise tropical weather, sunny beach days and laid-back island culture.

On day trips, there are historic forts and churches to explore, as well as the opportunity to enjoy adventure activities.

Water sports, snorkelling and swimming are top-notch. For foodies, the best advice is to seek out local specialties and steer away from predictable American bars and chain restaurants. That means spicy jerk chicken in Jamaica, tasty fried conch fritters in the Bahamas, curried goat roti in Barbados and fresh fish everywhere. The drink of the Caribbean is anything made with local rum, and the stronger the pour the better. Order daiquiris and pina coladas frozen or on the rocks, or keep it simple with a strong rum punch.

One last thing worth noting is the concept of ‘Caribbean time’, a relaxed and unhurried approach to life. While many locals may consider meeting times to be mere suggestions, rather than absolutes, ships do not. They’ll depart on time, with or without their rum cocktail-drinking passengers on board.

Caribbean cruise lines worth packing for Star Clippers The romance of five-masted traditional tall ship sailing with the intimacy of small vessels, Star Clippers offers multiple itineraries in the Caribbean. The seven-night Antigua to Barbados cruise aboard Royal Clipper is a good introduction to the region for newcomers.

Norwegian Cruise Line With a large fleet of mega-ships regularly departing from San Juan, Puerto Rico, NCL has the capacity to suit most travellers’ timelines at a price they can afford. Seven- and 10-night cruises tick off dream destinations including the Saints: St Lucia, St Kitts, St Thomas and St Maarten.

Holland America Line HAL’s elegant ships offer modern amenities, great entertainment and a focus on enrichment, as well as some of the best food at sea. Eurodam departs from Florida’s Fort Lauderdale for seven-night cruises to dreamy beach destinations including the Bahamas and Turks & Caicos.

©NCL

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Caribbean

Sustainability SPOTLIGHT: LimeOut The Caribbean’s first floating swim up bar opened off the coast of St John in March, and it’s hitting all the right notes with the tropical island’s tourists.

Called Lime Out, the green coloured boozy barge bobs around 60 metres offshore from Hansen Bay Beach offering “drive-through-style” service for boats as well as a sea-level wooden bar with submerged bar stools on the other side, encouraging visitors to relax, take a load off and let the turquoise waves do their thing. Customers can select specially crafted cocktails, which are outdone only by the handmade tacos. And not only is it a holidaymaker’s dream, it’s also good for the environment. The boat is completely operated by solar power and only uses biodegradable, recyclable or reusable packaging.

A tourist spot that’s good for the planet, and good for the soul? Sign us up.

© Sarah Swan

Royal Caribbean’s Perfect Day Royal Caribbean is getting ready for the launch of its exclusive new destination, Perfect Day at Coco Cay, which opens to the cruise line’s holiday makers this month.

The private island, located in the Bahamas, offers access to the tallest waterslide in North America, the Caribbean’s largest wave pool, a 140m-tall helium balloon ride, as well as the largest freshwater pool in the region.

The launch coincides with the cruise line’s newly released 2020/21 season, which includes nine ships departing from five major homeports across Texas, Florida and Puerto Rico.

Royal Caribbean’s Adventure of the Seas, Liberty of the Seas, Enchantment of the Seas, Freedom of the Seas, Explorer of the Seas, Independence of the Seas, Vision of the Seas, Rhapsody of the Seas and Brilliance of the Seas will sail a number of itineraries across the entire Caribbean, from the far-flung islands of Bonaire and Aruba to Belize and Mexico and many more ports.

Bahamas tourism hits record high The Bahamas Ministry of Tourism & Aviation has applauded new tourism figures for 2018/19 after the region welcomed “the highest number of international arrivals ever”.

“It is my great pride and pleasure to report that the Bahamas is experiencing its strongest tourism numbers ever on record,” said Minister Dionisio D’Aguilar. “We look forward to building upon the success of our progressive plans and continuing the momentum in 2019 as we forge ahead with exciting new initiatives.”

Data from the Ministry’s partner, Forward Keys reported that international arrivals in the region grew by 11% in February 2019, compared with the same period in 2018.

The figures also noted that forward bookings were running 9.3% ahead for international arrivals for the first quarter of

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the year.

Air capacity to the region grew by 20% in January, and 21% in February year-on-year, with solid seat growth from the US and Canada markets of 23.9% and 12.7% respectively.

In addition, hotel accommodation in Nassau and Paradise Island reported a spike in average daily room rates and revenue per available room in 2018, compared to 2017. The year ended with room revenues up 34%, showing growth not seen in close to 10 years.

Both air and sea arrivals for the year to December 2018 totalled over 6.6 million, a dramatic increase from the 6.1 million recorded in 2017. Cruising will continue to be a focus for the region as plans for the million dollar redevelopment of the cruise terminal in Nassau forge ahead.

Caribbean

Chasing cool in the Caribbean When you’re tired of lazing on a pristine beach sipping cocktails in the Caribbean, why not try one of these unique local experiences.

Swim with the pigs The world might be sceptical about flying pigs, but what about pigs that can swim? The Exuma Cays Land and Sea Park in the Bahamas is home to a cruisy colony of pink and brown wild pigs who regularly take to the water for a cooling dip on a hot day.

Known to locals as “pig beach”, tourists head to the protected marine park in the hope to float in the turquoise waters with the friendly animals. But be warned – if you’re carrying food, these cute critters will consider you fair game and are more than willing to swim after you for that tasty snack.

Watch a plane land on your head Just what every holidaymaker needs…sun, sand and a whopping great plane coming in to land over the top of you.

At Maho Beach on the Caribbean island of St Maarten, avid plane watchers can get their fix by positioning themselves on the beach next to the Princess Juliana International Airport. With a single stretch of road the only thing separating the sand and airport runway, it’s certainly an exhilarating experience. Being so close to a jet stream does have its dangers, however – those who choose to throw caution literally to the wind have been warned!

Between two worlds The tiny bohemian island of Eleuthera in the Bahamas is long and narrow, at around 180km long and 2km wide. But it’s not just the laid back culture of the island that attracts the tourists.

Located at its narrowest point is Glass Window Bridge, a 9m-wide rocky platform towering from the water that connects the north and southern points of the island. Venturing onto the precarious paved formation will put you directly between the serene, turquoise green Caribbean Sea and the raging, dark blue Atlantic Ocean.

The jaw-dropping juxtaposition and clear separation of the two bodies of water is a true visual treat – if you’re brave enough to give it a try.

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Last word

The Fake News Experiential travel to die for with Adam Bishop

service, our clients have the option of delivering an impromptu eulogy to the group if the moment takes them, or for those with a slightly more adventurous spirit, we also offer special ‘Corpse Selfie Packages’ where people can quickly hop inside the casket to capture that classic Instagram moment (only available at open casket events).”

Kick the Bucket also sell premium packages for travellers who want more than just the funeral crash experience, with add-ons available such as maps and entry passes to private wakes. Each ticket includes a believable backstory for

The experiential travel space in Australia is booming, with many operators frantically scrambling to assemble the next unique itinerary they believe will resonate with travellers’ growing appetite for new and unusual experiences.

Enter Kick the Bucket Touring Inc., the new Australian operator specialising in funeral-related travel engagement.

The company’s CEO, Gary Reaper, recently took some time out from his bleak schedule to chat with travelBulletin about the appeal of funeral-related travel.

“People often ask me, ‘why funerals?’

And my answer is always the same, because I wouldn’t be caught dead on any other holiday,” Reaper chuckles.

“It’s important to have a sense of humour in my line of work,” he adds before composing himself.

Kick the Bucket Touring offers day trips to converge on thousands of unsuspecting grieving families across the country in any given month.

“We aim for total authentic immersion which is why we ensure the family of the deceased is always unprepared for our guests’ arrival,” Reaper said.

“Upon entering the funeral

enhanced realism.

“We’ll do all of the research and discovery so that our guests can simply relax and enjoy being the fictitious uncle of aunty of the dearly departed,” Reaper enthused.

“Before you know it, you’ll be reminiscing about the old times and raising your glass for a captivating, and entirely mythical, toast”.

NB – Kick the Bucket Touring would like to stress that it cannot be held accountable for any violent actions taken by funeral attendees and it has legal rights to a minimum 10% of any last will and testament its clients manage to weasel their way in to.

Got any fake news? Send us your tips to fakenews@travelbulletin.com.au.

Riddle: Diamonds are a girl’s best friend

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If you can get the diamond out of the bottle, it is yours.

How do you get the diamond out without damaging the glass or removing the cork?

Answer: You push the cork into the bottle and dump the diamond out.

There is valuable diamond inside of an empty wine bottle. The wine bottle is made of glass and has a cork sealing the top. You cannot break or damage the glass in any way. You are not allowed to take the cork out of the bottle.

A COMMITMENT TO OUR OCEANS Every year, we host millions of guests on the world’s oceans, fully aware healthy seas are the backbone of our business. That’s why for more than 25 years, Royal Caribbean’s Save the Waves® programme has bought the best sustainability practices to our fleet.

To learn more about Royal Caribbean’s Save the Waves® programme and our commitment to environmental stewardship, visit: www.rclcorporate.com/environment

Image Credit: naturepl.com, Inaki Relanzon, WWF