TravelBulletin for November 2018 - Bridging the generation gap: the rise of multigenerational

NOVEMBER 2018

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Bridging the generation gap

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Contents

14

30

38 Features

Cover story

30 2019 hot spots

14 Bridging the generation gap

We’ve highlighted destinations that we think are going to be very popular with travellers next year

38 Polar Dilvin Yasa explores all the different ways to have a frozen adventure

46 Mediterranean Kristie Kellahan explores Monaco

20 Business view 24 Cruise 28 Industry in Focus

Find out why family holidays including grandparents, mum and dad and the kids are on the rise

51 Brochures 55 Last Word

Monthly

Columns

02 From the publisher

06 Steve Jones

02 State of the industry

08 AFTA View

08 Issues and trends

52 Pacific Islands Get the low down on what’s happening next year in the Pacific

46

19 PCOA View

18 Business Events News

28 CLIA View

This month’s contributors Steve Jones, Joel Katz, Jayson Westbury, Rick Myatt, Barry Neame, Anil Rodricks, Dilvin Yasa, Jenny Piper, Ben Piper, Kristie Kellahan, Leon Hill, Rachel Baker, Sarah Beyer Above – Cover story image: ©Uniworld; Polar image: ©Silversea

EDITORIAL Editor in Chief and Publisher – Bruce Piper Co-ordinating Editor + Production – Sarah Beyer Ph: 1300 799 220 or 02 8007 6760 sarah.beyer@travelbulletin.com.au

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This publication is independently audited under the AMAA's CAB Total Distribution Audit.

1 Apr Reporting Period: 16 Apr2017 2016––30 16Sep Sep2017 2016 - Publisher Statement

Advertising National Sales Manager Lisa Maroun Ph: 0405 132 575 or 02 8007 6760 lisa.maroun@travelbulletin.com.au

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travelBulletin NOVEMBER 2018

1

State of the industry

From the publisher Bruce Piper

IN BRIEF

2

There were a number of lessons for the wider travel industry in last month’s release of the new Economic Impact Assessment report for the Australian cruise industry.

Those who enjoy poring over statistics and using data to support lobbying efforts will have been thrilled to delve into the minutiae of the figures. But for me, the background of how the report was generated is much more interesting.

This year’s cruise economic impact report was a joint effort between Cruise Lines International Association Australasia, representing the cruise operators, and the Australian Cruise Association which counts as its members many ports and activity operators across the country. Working together would seem to be a no-brainer for these organisations, but in fact until very recently they seemed to be working at cross-purposes.

Given the recent cooperation between CLIA and ACA, it’s hard to believe the low point in the relationship was just two years ago, when ACA hosted its 20th anniversary conference in Sydney.

One of the keynote speakers was former Crystal Cruises managing director Edie Rodriguez – an entertaining choice, but at the time

McLachlan’s new brand McLachlan Travel Group has debuted a new brand into the Australian market called McLachlan European Holidays, offering over 200 itineraries. Launched in partnership with UK tour operator Leger Holidays, the new brand provides group tours in Europe exploring 25 countries.

Described by McLachlan Tours general manager touring, Matt Masson, as providing a much wider, less niche range of products than the group had offered previously, the new brand’s itineraries range from short breaks to trips with week-long stays. There are also dedicated departures for single travellers and winter and festive tours.

McLachlan European Holidays offers travellers three standards of travel, with Masson declaring the top level provides the best coaches in the business. “Leger Holidays have custom-designed the most comfortable fleet of coaches in Europe,” he said. The premium Luxuria level is described as “the Business class coach seat”, offering a

travelBulletin NOVEMBER 2018

highly controversial because, as I understand it, there was strong pressure brought to bear by CLIA on cruise line executives to have no part in the ACA event. Rodriguez, ever the rebel, persevered with her presentation and was in fact the first ever CEO of an international cruise line to address an ACA conference.

Fast forward just two years to the most recent ACA event in Broome, which featured not one, but two of Australia’s most senior cruise line executives, in the form of Royal Caribbean’s new regional vice president Susan Bonner and Carnival Australia CEO Sture Myrmell. We also now have the jointly produced economic impact report, replacing two previous separately produced documents which embarrassingly for the whole cruise sector sometimes did not line up exactly.

The new era of cooperation between CLIA and ACA, I believe, provides a model for collaboration which it would do well for other major industry players to adopt. Often it seems there is such a focus on the successes and failures of close competitors that we can forget the bigger picture – which is that we are all in this industry together, and to coin a cruise-related phrase, “a rising tide lifts all boats”.

cafe, bar, lounge and 30 seats equipped with infotainment systems and USB chargers. The middle class, Silver Service, has 40 seats on each vehicle and the lead-in class, Executive coaches, has 50 seats. “While there are a lot of companies offering European tours…this particular product we felt was excellent value,” Masson said.

The partnership was formed after Leger was looking to expand and the two companies identified similarities between their passenger demographics. “We felt that we were able to be a good partner for Leger to sell those tours into Australia,” he said. McLachlan European Holidays is targeting the retiree traveller from 55-70 years of age, single travellers and families.

Helloworld owners sell-down Helloworld Travel Limited CEO and executive director, Andrew and Cinzia Burnes sold a whopping 2,500,000 shares in the company last month, reducing their stake

in the business in exchange for close to $14 million. Another major shareholder, Qantas Airways Limited also sold 2,000,000 shares for the same $5.50 price per share, equating to $11 million. The sale price was a significant discount to the company’s market valuation, which hit a high of $6.33 the previous day.

A company statement said that after full year results announcement, there had been a number of enquiries from investors seeking liquidity opportunities. Andrew Burnes said the sales has been undertaken in a series of block trades and had reduced the stake in Helloworld held by its top three shareholders from 70% to 64.5%. Interests associated with the Burnes’ hold just over 31% of the company while the Qantas stake has reduced to 15.4%. Burnes said the sale represented an opportunity to broaden the shareholder base in HLO, with improved liquidity said to “help the company gain inclusion on the ASX300 list in future”.

Alongside Qantas and the Burnes’, the third major shareholder in Helloworld Travel is Sintack Pty Ltd, owned by the Alysandratos family with just under 18% of the company.

Dave hits the (back)road Long-time AAT Kings national sales manager, David Gendle, has taken a new role as the global sales general manager for Topdeck Travel and Back-Roads Touring Co, with the move seeing him leave The Travel Corporation after more than 27 years. The newly created dual-brand role will see Gendle operate as general manager of the Asia-Pacific businesses majority-owned by Flight Centre, as well as oversee the global sales of both brands.

AAT Kings managing director, Hans Belle, paid tribute to Gendle, thanking him for his “outstanding leadership and long-term achievements over the years”. Belle also announced the appointment of Jasna Stevanja as head of sales at the Australian and New Zealand specialist operator.

Other recent tour operator moves in have included the promotion of Chris Fundell to become director of marketing for the Globus Family of Brands. It’s been a see-sawing

Agents back in the saddle

Twenty Australian travel agents had an exclusive tour of the spectacular Spanish Riding School in Vienna while attending the Austria Destination Summit last month. The famed stables for Lipizzaner horses – Europe’s oldest domesticated breed – was one of a string of exclusive experiences the agents enjoyed before setting out on famils among some of Austria’s most scenic regions. Pictured at the riding school are Austrian National Tourist Office Australian director Astrid Mulholland-Licht, ANTO CEO Petra Stolba, Lisa Rose of Zeppelin Travel Gold Coast and Maha Moore of Out and About Travel NSW, with Spanish Riding School director Elisabeth Gurtler.

“

We see great growth opportunity in attracting new customers who prefer to purchase their travel face-toface in a retail travel environment

”

Darran Kell, Head of Strategic Partnerships, Luxury Escapes

year for Globus and Fundell, who announced his resignation in February just prior to the surprise departure of managing director Stewart Williams, only to then agree to stay on for six months to support interim MD Peter Douglas. Gai Tyrrell was eventually appointed as local MD, and last month confirmed Fundell’s “new and diverse role with the Globus Family of Brands”.

italktravel LE agreement Express Travel Group’s italktravel and cruise brand has signed an agreement with Luxury Escapes to be its exclusive Australian retail travel network partner. The pact, which became effective on 1 October, will see Luxury Escapes travel packages and promotions distributed through the growing italktravel and cruise agency network, giving members a key point of difference and the opportunity to capitalise on the huge promotion and media spend undertaken by Luxury Escapes.

Luxury Escapes also has an agreement with TravelManagers, while Travellers Choice pioneered this area with its TripADeal partnership (travelBulletin October 2017). Express Travel Group GM of Sales, Jonathan

Nelson, said the agreement was “recognition of our like-minded approach to travel”. He said there was no doubt that Luxury Escapes products were in high demand from consumers, adding that italktravel and cruise looked forward to adding “the value and service of a travel consultant to customers choosing to book a Luxury Escapes experience”.

He also noted the deal gave agency members the opportunity to offer flights, travel insurance and pre and post experiences to LE customers.

Darran Keil, head of strategic partnerships for Luxury Escapes, said “we see great growth opportunity in attracting new customers who prefer to purchase their travel face-to-face in a retail travel environment”.

Qantas Dutch courage Qantas is rebuilding its networks into Europe alongside its longstanding partnership with Emirates, last month announcing a new codeshare agreement with Netherlands flag carrier KLM Royal Dutch Airlines. The strategic pact will see the QF code added to KLM’s daily SingaporeAmsterdam services, while KLM will Continues over page

travelBulletin NOVEMBER 2018

3

State of the industry Continues from previous page

HEADLINES 24 Sep Cruisefusion booking engine 24 Sep Gold Coast green light 25 Sep Rezdy to link with Google 25 Sep IASC ticks Tiger Int’l 26 Sep P&O names new ship 26 Sep NewGenISS rollout in Nov 26 Sep Intrepid NY Times deal 27 Sep Gendle to Topdeck,

Back-Roads Touring 27 Sep Tauck Australian expansion 28 Sep TA bolsters SIA support 28 Sep Princess’ worldly ambition 01 Oct QF and Burnes sell down

HLO stakes 02 Oct McLachlan’s new brand 02 Oct Amtrak Vacations launch 03 Oct PAL drops local GM role 03 Oct ACCC probe into forex 04 Oct ACCC ticks Scoot/LH pact 04 Oct Hotels call for Airbnb tax 05 Oct Flight Centre comeback

codeshare on Qantas flights from Singapore to Sydney, Melbourne, Brisbane and Perth. Qantas International CEO Alison Webster said the pact would provide customers with more options for travel between Australia and Europe – as well as further opportunities to earn status credits and Qantas points.

Qantas will continue to codeshare on Emirates flights between Amsterdam and Dubai. The KLM agreement follows a similar pact with sister carrier Air France, which launched a renewed Qantas codeshare into Paris earlier this year.

Journey Beyond doubles The Ghan departures The private equity owners of Great Southern Rail, Cruise Whitsundays and Rottnest Express have continued to invest in their portfolio, last month announcing significant enhancements to the iconic The Ghan rail journey between Adelaide and Alice Springs.

A second weekly departure will be added in the 2019 peak season from June-August, which will also enable

travellers the option to break the journey for a few days to experience Alice Springs. Six new Platinum Service carriages will also be added to The Ghan fleet “in response to high market demand”.

Parent company Journey Beyond said the expansion was part of celebrations of The Ghan’s 90th anniversary in 2019. In fact the story of The Ghan dates back as far as 1830, when Afghan cameleers opened up the outback to trade and transport. The advent of rail travel saw the first steam train travel to Stuart – later renamed Alice Springs – in 1929. That journey was dubbed “The Afghan Express” which was eventually shortened to “The Ghan”.

Departures on Saturdays from Darwin are being offered as “The Ghan Expedition” with packages including four nights in Darwin, a day at the Litchfield National Park and other experiences, and then three all-inclusive nights on board including off-train excursions in Katherine, Alice Springs and Coober Pedy. Guests travelling in peak season next year can “expect a few surprises” as part of the celebrations, while a special anniversary trip will depart in August.

05 Oct QF expands self-service 08 Oct ETG seals Cover-More deal 08 Oct Silversea plots expansion 09 Oct Silversea orders new ships 09 Oct Fundell promoted at GFOB 10 Oct The Ghan capacity boost 10 Oct Isles unite in Pacific push 11 Oct Strong FY18 start for CTM 11 Oct QF signs KLM codeshare 12 Oct Cruising growth falters 12 Oct Schwartz flies to the rescue 15 Oct Luxury at record growth 15 Oct KL travel scam in Australia 16 Oct Caravan park OTA fightback 16 Oct Virtuoso to step up Asia 17 Oct VA Tasman lounge revamp 17 Oct Explore joins Adv World 18 Oct VA adds redemption fee 18 Oct WA plans Airbnb probe 19 Oct MSC enters ultra-luxe market 19 Oct Premium on QF domestic

4

travelBulletin NOVEMBER 2018

Explore appoints AW as GSA Small group adventure tour operator Explore Worldwide has appointed Adventure World Travel as its Australian GSA, reviving a partnership first forged more than 30 years ago.

Adventure World helped launch Explore in the Australian market in 1984 and represented the brand locally for many years.

More recently, Explore has been represented by Cox and Kings.

Explore targets the “adventurous 50+ audience” with an offering comprising around 600 small group tours which will complement Adventure World’s own range of tailored product. Cox and Kings will continue to manage its existing Explore customers through to departure.

Pictured celebrating the launch of Explore’s new 2019-20 brochures are Explore Worldwide managing director Joe Ponte and Adventure World managing director Neil Rodgers.

Data Room

All the latest statistics from the ABS and BITRE to keep you in the loop.

Domestic On Time Performance

ARRIVALS

August 2018

Jetstar

Qantas

Arrivals on time Departure on time Cancellations

76.2% 74.1% 2.6%

Arrivals on time Departure on time Cancellations

RETURNS

Top 10 destinations, August 18

83.4% 84.5% 1.7%

Source

Trend (000)

Original (000)

New Zealand China Japan USA Malaysia UK Singapore Hong Kong India South Korea All inbound

116.7 124.2 38.6 62.9 37.0 59.0 38.1 27.3 30.7 26.9 783.3

124.6 117.1 58.6 48.0 43.8 38.5 37.1 29.7 26.8 23.8 741.7

Trend Jul 18/ Aug 18 % +0.5 +0.4 +0.5 +0.3 +3.4 -0.9 +1.4 +1.3 +1.1 +1.9 +0.7

Top 10 destinations, August 18

Trend Aug 17/ Aug 18 % +2.7 +2.6 +7.5 -4.0 +6.6 +0.2 +2.6 +11.8 +16.5 +3.3 +4.8

Source: ABS

Destination

Trend (000)

Original (000)

Indonesia New Zealand USA UK Thailand China Fiji Singapore Italy Vietnam All outbound

104.8 120.2 92.0 55.0 47.9 51.9 29.8 37.2 20.7 28.1 934.3

114.1 108.8 85.0 72.8 49.9 36.2 33.1 30.8 25.5 23.5 916.2

Trend Jul 18/ Aug 18 % -0.7 +0.5 -0.2 -0.4 +0.5 +0.6 +1.2 +1.1 -0.5 +0.5 +0.3

Trend Aug 17/ Aug 18 % +5.1 +1.1 +2.7 +6.8 -2.5 +13.4 +5.1 +13.5 +9.5 +3.5 +6.0

Source: ABS

ENDED DECEMBER 2017 All airlines

Arrivals on time Departure on time Cancellations

80.0% 81.5% 1.8%

-2.1%

77.9% 80.3% 1.8%

.5%

Virgin Australia

Arrivals on time Departure on time Cancellations

+1

International Passengers Carried (thousands) - December 2015 to December 2017

+4

DOMESTIC AIR MARKET

.6 %

August 2018

+4 .2%

- 0. 4

Dec-17

Nov-17

Oct-17

Sep-17

Aug-17

Jul-17

Jun-17

May-17

Apr-17

Mar-17

Feb-17

Jan-17

Dec-16

Nov-16

Oct-16

Sep-16

Aug-16

Jul-16

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

.5 %

*Percentage points difference

+3

Aug 18

-0.3%

Total pax carried Revenue pax km (RPK) Avail seat kms (ASK) Load factor (%) Aircraft trips (000)

Growth Yr to Yr to Growth % Aug 17 Aug 18 % INBOUND OUTBOUND 4.98m 5.18m +4.1 59.51m 61.10bn +2.7 5.86bn 6.05bn +3.4 69.67bn 71.23bn +2.7 7.50bn 7.47bn -0.5 88.56bn 88.60bn +0.0 78.0 81.1 3.1* 78.7 80.4 1.7* 55.3 53.8 -2.7 641.1 632.9 -1.3

-0.9%

Aug 17

+2.0%

%

-3.9%

Source: BITRE

International Air Market Share

International Passengers by Major Airlines - Year ended December 2017

International passengers by major airline – year ended July 2018 Qantas Airways, 16.8% Qantas Airways,

Others, 31.5%

Jetstar, 9.0%9.1% Jetstar,

Emirates, Singapore Airlines,8.3% 8.0%

Etihad Airways, 3.1% China Southern Airlines, 3.1% China Southern Etihad Airways, 3.2% Airlines, 3.1%

Singapore Emirates, 7.9% Airlines, 8.1%

AirAsia 3.4% AirAsia X,X,4.0%

Top 10 city pairs, July 2018

City pair

16.4%

Others, 30.7%

INTERNATIONAL AIR ROUTES

Cathay Pacific Air New Cathay Pacific Air New Zealand, 6.6% Airways, 4.5% Zealand, 6.6% Airways, 4.6% Australia, 6.1% VirginVirgin Australia, 6.0% Source: BITRE

Auckland-Sydney Singapore-Sydney Singapore-Melbourne Auckland-Melbourne Singapore-Perth Hong Kong-Sydney Auckland-Brisbane Denpasar-Perth Los Angeles-Sydney Singapore-Brisbane Top 10 City Pairs Other City Pairs ALL CITY PAIRS

Year ended

Year ended

Year ended

Passengers YE Jul 18 1,543,658 1,513,419 1,458,522 1,247,201 1,131,025 1,090,481 963,801 865,937 862,380 838,918 11,515,342 29,274,021 40,789,363

% of total % change 18/17 3.8 -3.9 3.7 +3.5 3.6 +4.2 3.1 +2.0 2.8 -0.9 2.7 +1.5 2.4 -0.4 2.1 -0.3 2.1 -2.1 2.1 +4.6 28.2 +0.8 71.8 +7.0 100.0 +5.1

Source: BITRE

International Passengers by Uplift/Discharge City Pairs Australian

Passengers YE Jul 17 1,606,902 1,462,373 1,400,061 1,223,248 1,141,735 1,073,896 967,915 868,574 880,996 802,012 11,427,712 27,366,298 38,794,010

travelBulletin NOVEMBER 2018

% of

% Change

5

State of the industry MAIN DOMESTIC ROUTES Top 10 domestic city pairs, August 2018

City pair

MelbourneSydney Brisbane-Sydney BrisbaneMelbourne Gold CoastSydney AdelaideMelbourne Melbourne-Perth Gold CoastMelbourne Adelaide-Sydney Perth-Sydney Hobart-Melbourne

Most popular websites in travel - agencies Sep 18 compared with Aug 18

Passengers Passengers % change YE Aug 17 YE Aug 18 (000) (000) 9,006.8

9,282.1

+3.1

4,707.7

4,816.5

+2.3

3,522.0

3,570.1

+1.4

2,713.4

2,756.5

+1.6

2,420.1

2,499.3

+3.3

2,046.5

2,072.2

+1.3

2,002.4

2,063.4

+3.0

1,891.1 1,732.0 1,613.5

1,913.7 1,719.4 1,641.9

+1.2 -0.7 +1.8

Rank Website

1

Webjet Australia

2 3

Expedia Australia Skyscanner Australia Wotif.com Flight Centre Velocity Frequent Flyer Luxury Escapes Cheap Flights Aus & NZ Lastminute.com.au Google Flights Aus

4 5 6 7 8 9 10

Visits % share Sep 18

Relative % dif Sep to Aug

Rank Aug 18

12.88

-2.17

1

9.52

-6.20

2

9.20

+1.89

3

7.58 6.33

+4.29 +1.24

4 5

4.47

+2.44

6

3.35

-5.90

7

2.84

+5.32

8

2.15 1.90

-0.30 -7.11

9 10

Source: Hitwise

Source: BITRE

Steve Jones’ Say Travel, so we are told, broadens the mind. It also creates jobs, boosts economies – some very poor ones at that – and, fundamentally, brings joy to countless millions of people.

But our seemingly insatiable appetite to jump on a plane or board a ship, and our yearning for experiential travel, does have its drawbacks.

We all know that we are poor custodians of our planet – the examples of irresponsible attitudes and behaviour are endless and shocking – so at what point must we put the brakes on travel, and take a more responsible approach

6

travelBulletin NOVEMBER 2018

AUSTRALIAN AIRPORTS

International passengers through Australia’s major international airports, July 18 City pair Sydney Melbourne Brisbane Perth Gold Coast Adelaide Cairns Darwin Canberra (a) Townsville (b) Sunshine Coast (c) Port Hedland Norfolk Island (d) ALL AIRPORTS

Passengers YE Jul 17 15,635,686 10,000,317 5,618,665 4,414,460 1,094,080 949,972 651,689 282,566 70,819 46,223 13,485 7,551 8,497 38,794,010

(a) Scheduled services recommenced Sep 2016 (c) Seasonal services only

Passengers YE Jul 18 16,497,945 10,851,405 5,945,947 4,356,686 1,067,959 1,000,124 674,151 243,661 94,814 35,369 13,739 7,563 ..

40,789,363

% of total % change 18/17 40.4 +5.5 26.6 +8.5 14.6 +5.8 10.7 -1.3 2.6 -2.4 2.5 +5.3 1.7 +3.4 0.6 -13.8 0.2 +33.9 0.1 -23.5 0.0 +1.9 0.0 +0.2 .. ..

100.0 +5.1

(b) Scheduled services recommenced Sep 2015 (d) Scheduled services ceased May 2017

Source: BITRE

to our environment?

The Government of the Philippines reached its own breaking point in April, when, to much consternation, it closed Boracay Island. Appalled at the condition of the beaches and once-clear waters, the bold decision was made to shut the resort for six months to sort out the mess. The island re-opens later this month and, as reported in Travel Daily, is being regarded as a test case for sustainable tourism.

You have to wonder, how many more environments are being damaged, maybe irrevocably, by over-tourism and cynical minds who purport to care but, in reality, are fixated with the tourism dollar?

For the October issue of travelBulletin I explored the rising appeal of Antarctic travel. One of the most sensitive environments in the world is drawing ever-increasing numbers of tourists. And in February, I will be one of them. I feel conflicted.

While approaching it with child-like excitement, my guilt lingers. It simply can’t do the Antarctic Peninsula and its inhabitants any good to have tens of thousands of people trampling through it year after year.

Of greater concern, at least to my mind, is the creeping introduction of tourism “experiences” in the southern extremes; submarines and helicopters are being made available for the super wealthy. Clearly there

“

You have to wonder, how many more environments are being damaged, maybe irrevocably, by overtourism...

”

have been regulatory hoops to jump through. But is this really the way forward for such a fragile environment? Make no mistake, these experiences are being added for commercial gain, to create points of difference to win business and the tourism dollar.

They certainly weren’t added for the good of the destination.

Closer to home, concern was raised only very recently about over-tourism at Cradle Mountain. It is, according to some, being “loved to death”.

The response from the Tasmanian state government was alarmingly blasé. Capping the number of visitors would not be “good for the state”, we were told, and send the wrong message to international tourists. What nonsense. Genuine worries of overtourism were disregarded with a dismissive wave of the hand.

There is no doubt great strides have been made in sustainable and environmental travel over many years. But even now, too much lip service is paid to this subject.

Travel and tourism brings economic benefits, and it vital for many communities. But the industry also has responsibilities.

The Philippines Government took the ultimate call to stop tourism altogether, albeit temporarily.

Others should take note.

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Just another way TAAP makes you the best agent.

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Issues & trends

Aussies love their luxury

Australians make 25% more luxury trips than the average international traveller, are the second highest global consumers of business class flights, spend the most time on holiday of any nation, and represent the world’s biggest consumers of luxury travel leisure nights. These are some of the key findings of a major study commissioned by luxury travel network Virtuoso, with analyst firm YouGov looking at global luxury consumer sentiment.

Virtuoso CEO Matthew Upchurch, who was in Australia last month to meet with key industry partners, told travelBulletin the trends revealed were confirmed by Virtuoso booking data, with Australians representing some of the most prolific travellers in the group’s network. “They are also some of the most intrepid travellers, always looking to new and interesting destinations that their American contemporaries might not have considered yet,” Upchurch said.

The YouGov research also intriguingly revealed that the average income of an Australian luxury traveller was $318,000, with clients spending around $13,000 per trip. A higher proportion of Australians preferred to use a travel advisor – 64%, versus a global average of 52% – and Australian travellers were also significantly more likely to use loyalty points. But Upchurch noted that the universal trait of holidaymakers across the globe was the desire for personalised service. “Australians are no different than other luxury travellers... they will switch their loyalties, even if it means paying more, to have service that exceeds their expectations. This is certainly true during their travels, but it happens during the planning process as well,” he said.

Upchurch also noted that particularly when things don’t go as planned, customers can “turn to their travel advisor for advocacy and accountability”. Virtuoso’s strong focus on Australia will see the organisation’s 2019 global symposium take place in Melbourne in May next year, gathering about 500 of its top advisors from across the globe to the Victorian capital.

8

travelBulletin NOVEMBER 2018

AFTA view Jayson Westbury, chief executive AFTA

Another good year As we race to the end of 2018, it does appear that this year will be recorded as having been a good year for travel. We have seen strong and sustained growth of outbound departures in excess of 10 million movements trending at around a 4% growth.

The key destinations that Australians travel to in order by number are (as at July): New Zealand (1.4m), Indonesia (1.2m,) USA (1m), UK (649k), Thailand (579k) and China (573k).

On the flip side, in the inbound movement numbers China, New Zealand, USA and UK all rate high, but Indonesia and Thailand are very small inbound markets to Australia.

Australia continues to punch well above its weight on the outbound markets leaderboard, being the 8th largest by number of movements in the world. If you think about our current population, we are inching closer to nearly 50% of our population Australia continues taking an overseas trip.

We continue to have one of the to punch well above highest per capita penetration rates in the world with around 56% its weight on the outbound markets of the population holding a current passport. In fact, the passport leaderboard... office prints nearly 10,000 passports at day, including new issue and reissued passports.

The passport office has been heavily engaged in a continuous improvement program as there are ongoing challenges to produce world class passports that can meet the ever changing requirements of international identification standards, but in an efficient and cost effective way. It’s very pleasing to be working with the Australian Passport Office to enable enhancements and improvements to the application and renewal experience and ultimately generate a secure but fast issue outcome.

Given the latest round of public results released by so many companies operating in the travel and tourism industry, it is clear that they continue to be successful. It also goes further than that, with travel agents across the value chain all reporting a successful financial year. This is good news for the industry and the ongoing viability of the sector.

Travel agents will always face challenges and so AFTA has embarked on a new campaign to support ATAS accredited travel agents by way of a new television commercial that was released late last month. The new campaign carries a message for consumers: Travel Agents – experience you can trust.

The feedback from stakeholders and consumers has been pleasing and we look forward to a continued outreach of this message both in the digital media and further TV and cinema campaigns into 2019.

It is, as ever, an exciting time for the travel industry with the market showing strong signs of continued growth and solid data that travel agents remain relevant and important in the ongoing distribution of travel products to Australian consumers.

“ ”

Flight disruption compensation Every year almost one in five flights across the globe is disrupted – and that’s a key business opportunity for flight disruption compensation company AirHelp, which The process is leveraging European legislation to ensure customers get their just desserts. AirHelp, which last month went is quick and public about a new Australian operation led by Minna easy to set up Monaghan and Satu Raunola, bases its business model on European Union legislation which mandates payouts and does not of up to €600 in the case of delayed or cancelled require any flights. AirHelp says the majority of travellers are investment unaware of their eligibility for compensation under EU Passenger Rights Law regulation EC261– and there may already be an untapped vein of funds available because Henrik Zillmer claims can be made up to three years retrospectively.

CEO Airhelp The law only applies in certain situations, depending Minna Monaghan and Satu Raunola on the length of the delay in relation to the flight distance, and only if delays are due to issues within Australian travel industry partners to inform travellers about air the airline’s control – so disruptions because of weather or air traffic travel compensation entitlements and help them claim back the control restrictions are not eligible. All flights departing from European compensation that is rightfully theirs, while growing their business.”

Union companies are captured by the legislation, as well as those AirHelp is keen to partner with the industry to help process flight arriving in the EU on an EU-based carrier. disruption claims, which can currently be based on historical data As well as a potential bonanza for travellers, the issue is seen back to 2015. “The process is quick and easy to set up and does as a key opportunity for the travel industry. “Based on our market not require any investment,” Zillmer said, with partners earning a research, most Australian travel industry players have been unaware commission on successful claims and also providing a value-add of air traveller compensation regulations and entitlements for their service to their customers. customers,” said AirHelp CEO Henrik Zillmer. “We are inviting

“ ”

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Issues & trends

Cruise growth hits troubled waters A long run of phenomenal growth in Australia’s cruise industry appears to have come to a halt as operators contend with berthing constraints and a slump in visitor spending.

In their first joint economic assessment of the Australian cruise industry released last month, Cruise Lines International Association (CLIA) Australasia and the Australian Cruise Association (ACA) highlighted the enormous financial contribution the sector makes to the local economy.

Cruise tourism injected $4.8 billion into the economy during 2017-18, including $2.3 billion in direct economic output and $2.5 billion in indirect and induced output.

But after changes in methodology and the merger of separate reports produced in the past, the two associations said they were unable to make direct comparisons with the previous year, when CLIA’s report showed a much stronger economic contribution of $5.3 billion.

CLIA Australasia managing director Joel Katz said recalculations of last year’s data had confirmed a lack of progress.

“We did actually rebase the previous numbers using the same assumptions and methodology and it basically didn’t show any growth which is what we were expecting because we didn’t think the industry grew

$2.5b $2.3b $1.2b passengers

NT 3.6%

$37m crew

Contribution by state

QLD 20.8%

$1.0b cruise lines

Indirect output

WA TAS 5.8% 2.2% NSW SA 58.5% 2.5%

VIC 6.6%

Direct spending

Cruise industry spending

that much,” Katz told travelBulletin.

“We had the same number of ships and a similar number of ports. Visit days went up slightly but spend came down slightly, so it was not unexpected.”

Capacity constraints have been blamed for the stagnation in cruise growth, particularly in Sydney where berthing issues continue to plague cruise lines.

“With the nation’s cruise gateways at crisis point, we need to find solutions

to capacity constraints to ensure strong economic growth into the future,” Katz said.

“For Australia to cash in, we need to make room for more ships.”

Conducted by AEC Group, the study showed that 1,236 ship visits provided 3.5 million passenger and crew visit days last financial year. More than 17,000 full time jobs were supported by the direct spending of cruise passengers, crew and cruise lines, while wages added $1.4 billion to the local economy.

Amtrak hits the Australian rails

©Amtrak

Rail packaging specialist Amtrak Vacations last month opened a new office in Australia, with the venture also seeing the return of the Railbookers brand to the local market.

The business is part of the Yankee Leisure Group, headed up by Frank Marini, whose extensive travel career includes senior roles with Collette Vacations and Contiki. Marini 10

travelBulletin NOVEMBER 2018

established Yankee Leisure Group in 2012, and has worked closely with key rail providers including Amtrak, Eurostar and more to develop a unique product range simplifying independent travel using rail.

The new Sydney office has been established with the involvement of Tammy Marshall, who held senior roles with The

Travel Corporation, Carnival Australia and TFE Hotels before establishing the B Hive, a travel and tourism consultancy. Marshall is an independent non-executive director of the business, while Narelle Ross has been appointed as head of sales & marketing.

Marini told travelBulletin the unique Amtrak Vacations offering allowed packaging of accommodation and rail, with the ability to book up to 18 months in advance – significantly further out than the booking window for standard point-to-point rail tickets.

Yankee Leisure Group also purchased Railbookers when the previous business fell into difficulties. Under the Railbookers brand travellers can also purchase VIA Rail Vacations and Eurostar Vacations by Railbookers. The Amtrak Vacations offering features as many as 500 destinations in 46 US states, with the program priced in Australian dollars.

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Cruise-only fare does not include land programs. Book Now Savings available on applicable sailings and subject to book now date. Ask for details. You must be a Qantas Frequent Flyer member to earn Qantas Points. A joining fee may apply. Membership and points are subject to the T&Cs of the Qantas Frequent Flyer program available at qantas.com/terms. All offers may not be combinable with other promotions, apply to first two full-fare guests in stateroom or suite, are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. All fares, itineraries, programs, policies and shore excursions are subject to change and correct at time of printing. Restrictions apply. For complete Terms & Conditions, visit crystalcruises.com/legal. ©2018 Crystal Cruises, LLC. Ships’ registry: The Bahamas.

Issues & trends

Japan aims high ahead of Olympics It’s already one of the great success stories of the global tourism boom, but with “miracle targets” to fulfil and the Olympics to host in two years’ time, Japan’s best days might be yet to come.

Having already tripled its annual international visitor arrivals in the past six years to surpass 28 million in 2017, the country is aiming to boost its tourist numbers even further to reach 40 million by the end of 2020 and 60 million by 2030. It also aims to double annual visitor spending to the equivalent of A$100 billion by 2020.

“All our promotional efforts are focused on pursuing these miracle targets,” said Japan National Tourism Organization (JNTO) executive vice president Mamoru Kobori at the recent Visit Japan Travel Mart in Tokyo.

“Japan is now ranked 16th in the world for inbound tourism arrivals and is catching up to other frontrunner destinations. By our estimate, Japan is catching up now to Thailand and Malaysia and closing the gap quite rapidly.”

Last year Japan posted its fifth consecutive year of record arrivals, while the first eight months of this year have already delivered another 12% increase in visitors and put it on track for yet another record in 2018.

Australians have been quick to join

“

By our estimate, Japan is catching up now to Thailand and Malaysia...

”

the trend and now represent Japan’s seventh largest tourism market and its biggest-spending visitors – second only to China in average outlay.

The number of Aussies visiting Japan has surged from 206,000 in 2012 to more than 495,000 in 2017, with arrivals in the first eight months of this year up 12% over the same period last year.

A bullish outlook for the Australasian market helped attract a record contingent to the Visit Japan

Hotelier takes flight Sydney billionaire hotelier Jerry Schwartz has taken a stake in Sydney Seaplanes, including the recently completed Empire Lounge at Rose Bay on Sydney Harbour. Said to be the result of a school-gate conversation with Sydney Aviation Holdings shareholders Aaron Shaw and Ken Gaunt, the deal will also see the addition of two amphibious aircraft owned by Schwartz added to the fleet.

Sydney Seaplanes had been impacted by the 31 December 2017 crash of one of its aircraft into the Hawkesbury River. Shaw and Gaunt said the fatal incident had been a drain on cash-flow, but added the business would have survived without the addition

12

travelBulletin NOVEMBER 2018

of a third shareholder. “Jerry’s investment, both financial and also with the fleet growth, they really help us speed up that recovery significantly,” Shaw told News Limited.

Schwartz, who owns 11 hotels in Sydney and the Hunter Valley, said there was considerable demand for point-to-point air services between Sydney and the Hunter, and the now sixstrong Sydney Seaplanes fleet would enable the transport of larger groups with greater flexibility. “Sydney Aviation Holdings brings substantial expertise to the partnership, and their terminal at Rose Bay is one of the most prestigious pieces of commercial real estate on Sydney Harbour,” he said.

Travel Mart, where 22 Australian and New Zealand buyers were on the show floor including Flight Centre, Insider Journeys, JTB and Japan Holidays.

Flight Centre global procurement network product manager for Japan David Bassett said Australian bookings had surged rapidly in recent years.

“We are about 48% up this year against last year, it’s doing very well as a destination – probably the best in Asia,” Bassett said.

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Cover

Bridging the Today’s families are under more pressure than ever, with many time poor and lacking opportunities to spend quality time with relatives. Enter travel. More and more people are looking towards exotic trips with grandparents, mum & dad and the kids all together, to offer chances to bond, writes Steve Jones.

T

raditionally, extended families manage a get together over Christmas. Grandparents, naturally, spoil the grandkids for a day or two, and enjoy the all-too rare company of their own, grown up children.

Maybe there would be another day-long gathering during the year for a milestone birthday, a few snatched hours of family togetherness. But busy lives, frantic schedules and the tyranny of distance rule out too much more. Yet such sporadic family time appears to be playing into the hands of the travel industry.

In an era where we all seem to be “time poor”, a market segment has spawned that is gaining yearly traction; multi-generational travel.

With the almost mythical “quality time” – for which we all strive – seemingly out of reach during our daily lives at home, we are turning to travel to deliver that opportunity to bond with those closest to us.

Pn a hard-nosed financial level, this trend 14

travelBulletin NOVEMBER 2018

for multi-generational travel is delivering great business for agents and operators alike.

Groups vary in size from six upwards, often exceeding a dozen. It doesn’t take a business analyst to deduce there is decent commission to be made from this market.

While reliable data on the worth of such travel is in short supply, anecdotally, there is hardly an operator, wholesaler or agent that hasn’t woken up to the possibilities created by extended families travelling together.

Upmarket travel agency network Virtuoso has identified multi-generational travel as a growth sector for a couple of years, describing it as a “monster” and a “sleeping giant”.

Yet “sleeping” may be doing it a disservice. It appears not only to have roused itself but is positively striding along.

So much so that multi-generational travel is one of four “communities” developed by Virtuoso as part of a strategy to focus on customer segments rather than destinations.

While not the fastest growing of those

four communities – luxury cruising takes that honour – it’s not far behind, with year-onyear growth of 34%, comfortably outpacing Virtuoso’s overall increase of 19%.

The company’s Asia Pacific managing director Michael Londregan said the stars were aligning for a market that historically has barely been on the radar.

And it is largely being driven by baby boomers. Not only are older generations in better health than ever before – making overseas travel with their families more achievable – they are also cashed-up, Londregan said.

In addition, today’s baby boomers were the first generation that saw men and women in full time employment. To that end, Londregan said they are dedicated to making up for lost time – and overcoming lingering guilt.

“What is happening is this boomer market has a significant amount of wealth, comparatively, and they’re looking back at their hard-working lives and thinking maybe

generation gap

they didn’t treat their kids, or themselves, as they should,” he told travelBulletin. “This is coming from a baby boomer work ethic that saw mum and dad, for the first time, both working and where family holidays may have been a bit squeezed. There could be a bit of first generational guilt and now, finally, there is enough wealth to say ‘you know what, let’s go on a cruise’.

“You also have to remember that this is probably the first time in history where three generations have been healthy enough to travel together.”

Londregan also identified the quest for experiences as a key force, and a desire among the boomer generation to almost educate their grandchildren.

“People treat travel differently now,” he said. “In my mum and dad’s generation it was a way of recovering. They’d think “we’re knackered, we need to go and lie on a beach”. Today, they think of travel almost as an educational experience and want to show

the grandkids another side of the world, to treat it as a learning experience.”

In addition, such baby boomer grandparents are acutely aware that even

“

The key motivator for many families is the scarcity and value of precious time together

”

when they do see younger members of their family in Australia, the grandkids are more interested in streaming the latest episode of a Netflix drama, or texting their friends, than truly engaging with their grandparents.

Spending time in a private safari camp in Africa, cruising the Pacific or visiting the cities of Europe at least gives grandparents half

a chance of coaxing their digitally-obsessed millennial relatives to gaze up from their mobile devices.

“The key motivator for many families is the scarcity and value of precious time together. In two words, it’s about shared enrichment,” chief executive of Tauck, Jennifer Tombaugh, told travelBulletin.

“Especially in this world of over-scheduling and heavy technology use by everyone in the family, uninterrupted family time together is a priceless gift.

“We all crave this as parents and as grandparents, as we have a deeper understanding of the power and importance of memories that we make with our children and grandchildren.”

Tauck, which runs a program called Bridges for the family and multi-generational markets, claimed to have pioneered family river cruising almost a decade ago and runs 20 departures across five itineraries specifically designed for a variety of ages. travelBulletin NOVEMBER 2018

15

Cover

“

Baby boomers now have the time, health and wealth to do it.

And they would much rather spend their money now and travel with their own children, and the grandkids, than leave them a big fat inheritance

”

© Uniworld

© RCI

16

travelBulletin NOVEMBER 2018

“Bridges adventures have been one of our fastest growing product lines, and over the past 10 years has seen an 11% compound annual growth in bookings, ” Tombaugh said.

Claudia Rossi, managing director of Magellan member Mary Rossi Travel, shared Londregan’s observations that the market is being driven by grandparents keen to spend meaningful time, and enjoy life experiences, with their grandchildren.

Rossi suggested that, ”in many cases”, such multi-generational travel is being funded by the grandparents, with milestone events – a 50th wedding anniversary, a 70th birthday – often the catalyst.

“Baby boomers now have the time, health and wealth to do it,” Rossi said. “And they would much rather spend their money now and travel with their own children, and the grandkids, than leave them a big fat inheritance, and the trigger is usually associated with a significant event.

“They are sometimes funding it substantially on some amazing experiences.

Their children might be in their 40s, are both working, have a mortgage, and can’t afford the financial burden, so in many cases this is the grandparents, the boomers, who are funding something quite special to give the extended family some wonderful shared experiences. It’s an increasingly important part of our business.”

The demographic make-up family groups, and styles of travel that appeal to the market, are wide and varied. The youngest children range anywhere from four to late teens, and into their 20s. And while, generally, multigeneration tends to be three generations travelling together, four is certainly not unheard of. As Rossi can testify.

“We see that in my own family,” she told travelBulletin. “My mother [Mary, the name behind the agency] is 93 and has 17 great grandchildren. She was in Honolulu recently with a mix of all those generations. I couldn’t go – I just had to organise it!”

If there is one common feature of this

© Trafalgar

market, it is the need for ease. Overcomplex arrangements are a no-no, putting independent touring way down the list of options for all but the bravest of travellers.

And as with regular family travel, itineraries need a child-friendly skew if they are to appeal to multi-generational groups with under 17s in tow. After all, the prospect of being dragged by grandparents from museum to art gallery to church during a tour of Europe’s culture capitals would leave even the most patient of children climbing the walls.

With that in mind, it will come as little surprise that cruising is a major draw for multigeneration groups where, on some ships, kids – and adults of course – can literally scale the walls, of the rock-climbing variety.

For P&O, extended families generate a “good chunk” of its business, according to president Sture Myrmell.

He estimated just over 33% of its passengers are families, with half of those cruising with multiple generations.

“Cruising is ideally suited to this market,” he told travelBulletin. “The complexity of travel, and getting everything organised when you are many people, is not to be under-estimated.”

Myrmell said the shorter three- and fournight cruises have proved a particular hit with the multi-generational market, with a healthy percentage of groups joining a cruise to celebrate an “occasion”.

“The shorter cruises are both affordable and manageable without investing all your holiday time on the one big family event,” he said.

Norwegian Cruise Line and Royal Caribbean also spoke positively of family group travel, the latter claiming year on year growth of 26%.

As with P&O, both spruiked the range of activities on board their ships – kids clubs cater for children of all ages – as the biggest draw for group travel.

“We tend to see multi-generational groups seeking ships that offer the most diverse range of accommodation options, with grandparents or great-grandparents potentially opting to stay in more luxurious accommodation while the kids and grandkids

might be in interconnecting staterooms,” NCL Australia and NZ sales vice president Nicole Costantin said. “We expect to see continued growth in multi-generational cruising, with families seeking holiday experiences that suit all ages, and grandparents seeking opportunities to treat kids and grandkids to a memorable holiday experience.”

Yet, perhaps surprisingly, multigenerational cruising is not solely the domain of ocean liners. It may not be the first product that springs to mind, but their river-going cousins have also seemingly become adept at appealing to the family tribe.

“

These kids are not saying I’d love to go on holiday with my grandparents.

But they’ll go for an experience. It’s got to be a little aspirational...

”

Uniworld managing director Fiona Dalton said the operator’s six-itinerary Generations Collection was, as the name may suggest, created with the extended family mind.

“Those itineraries have been drawn through the eyes of children. It has transformed the experience,” Dalton told travelBulletin. “Every day there are a range of options, some of which – such as the ghost walk of Venice – will appeal just as much to the grandparents as the younger members of the family.”

Dalton described the extended family market as a “phenomenon”, and echoed the observations that its roots lie in the rising wealth of the baby boomer generation and the desire to share life-long experiences with their family.

“They are absolutely using their super to circle back to what they did – or maybe didn’t do – in their 20s and 30s and explore the world, and they want to give their family the

©Uniworld

gift of memories.”

Uniworld’s stable mate at The Travel Corporation, Trafalgar, said it too has identified the multi-generation market as a growth area with grandparents now well accustomed to spending their kids’ inheritance.

But rather than buying a convertible for themselves they are increasingly spending money on the rest of the family.

In comments that mirrored those of cruise lines, Trafalgar managing director Matt Cameron Smith said: “We have an advantage as a category because we make it easy to do, we take the hassle out of it and that means a lot to multi-generation travellers,” he said.

Selena Luscombe, owner and manager of Helloworld Travel Parkdale in Victoria, said the Gold Coast, Disneyland and cruising have been the traditional destinations and styles of travel for multi-generational clients. But a new trend has emerged, she said.

“We are now finding that cultural destinations such as Japan and China and soft adventure style of touring in places such as India, Sri Lanka and Turkey have become increasingly popular,” Luscombe said. “A lot of our older generation are still very young at heart so are keen to get out and try different things with the children, grandchildren and even great grandchildren.”

However, according to Virtuoso’s Michael Londregan, persuading older teens, and post-university age “children” to join a family gathering requires a “wow factor”. Without it, most grandchildren who are not dependents would rather stay at home.

“Here’s the thing. If I said to my daughters, who are 17 and 19, let’s head to Fiji and stay in a resort, they would probably say ‘no thanks’, we’ll stay in Sydney and have parties at home,” he said. “But if I said let’s go to a game reserve in Africa, that would be different story. These kids are not saying I’d love to go on holiday with my grandparents. But they’ll go for an experience. It’s got to be a little aspirational otherwise I just don’t think you get the buy in.”

Ultimately multi-generational travel has one

aim at its core. Whether it’s a domestic break on the Gold Coast, a European or US tour, or an African safari, the motivation is a simple one; to escape the often hectic realities of day-do-day life and capture the oft-mentioned, but rarely-achieved “quality time”.

“In Hawaii my mum sat in a gorgeous suite and watched the waves, others went shopping or sipped mai tais round the pool,” Claudia Rossi said. “Then they would all meet for morning tea, or dinner.

“And that is the wonderful thing, just hanging out together. That is the pleasure of multi-generational travel. The opportunity to spend quality time together in a relaxed atmosphere.”

An Africa safari is a popular choice for multigen erational trips

©Trafalgar

©Uniworld

travelBulletin NOVEMBER 2018

17

business events news

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travelBulletin NOVEMBER 2018

©Tourism Australia

the WA economy, and Perth has enormous potential for growth in both the corporate and conference tourism markets. The location of Metro Hotel Perth in the south of the city means it is perfectly positioned to benefit from this growth,” Carr said.

WA’s interstate visitor market is also starting to show signs of growth, according to the National Visitor Survey for year ending June 2018 released by Tourism Research Australia.

The study showed that the total number of interstate visits increased 11.3% to 1.48 million, with 27,000 more interstate holiday makers compared to the same time last year, an increase of 7.5%.

Overall interstate spend in WA has increased by 4.7% to $1.52 billion and spend from holiday makers increased by 7.5% to $628 million.

While the number of interstate visitors grew, the average length of stay dropped from 9.2 to 7.1 nights and the number of overall nights fell by 14.1%.

Along with infrastructure investment, the WA Government has announced a $30 million partnership between Tourism Western Australia and Perth Airport to attract new airline routes into Perth and grow its reputation as Australia's western gateway.

Current opportunities being explored include increased capacity from China and new direct routes from Japan, India and Europe.

Tourism Minister Paul Papalia said the funding contributions would be used for destination marketing agreements with individual airlines to help drive demand for the new routes.

Perth has also been chosen as the host destination of Dreamtime, an industry networking event from 2 to 3 December 2019. The conference welcomes qualified buyers from key markets including Greater China, Singapore, Malaysia, Indonesia, India, New Zealand, USA and the United Kingdom.

“With new hotel infrastructure developments, new international non-stop flights from London and a growing incentive offering, Perth is continuing to raise its profile internationally,” said Tourism Australia managing director John O’Sullivan.

Sebel West Perth Aire Apartments

©Tourism Australia

ituated on Australia’s west coast, Perth is a city of both natural and urban life that’s undergoing major structural changes due to investments in tourism infrastructure and hotel operations. The town once recognised primarily for its mining activity is now a hub for business travel, luxury hotels, and opportunity.

The Sebel West Perth Aire Apartments, which opened in July this year, added 64 new studio apartment style rooms to Perth’s resurging accommodation market. Located in west Perth on the CBD fringe, the hotel is close to key tourist attractions including Perth Arena, Kings Park and Botanical Garden, and is accessible within 15 minutes by road from Perth International Airport.

“The city is experiencing a resurgence in new hotel product and The Sebel West Perth Aire Apartments embodies the sophistication and inviting living spaces that our guests expect,” said AccorHotels Pacific chief operating officer, Simon McGrath.

The property’s amenities include a 22m heated swimming pool, fitness centre, sauna, outdoor dining area; along with a conference room and undercover car parking.

Another hotel to join Perth’s portfolio is QT Perth. The 18-storey building on the corner of Murray and Barrack Streets features 184 guest rooms, a signature bar & grill restaurant concept, rooftop bar, cafe and seven conference rooms.

To further expand its share of the corporate and conference markets Metro Hotel Perth has appointed business development executive, Stephanie Iosia. She is responsible for sourcing new corporate accommodation business and conference business opportunities.

Metro Hotel Perth’s director of sales and marketing, Deborah Carr said the position was created as part of its planned strategy to capture a larger slice of Perth’s corporate and conference business, following the hotel’s major $14 million redevelopment, which included a newly-built 53-room “Aspire Wing”, a new Red Bill restaurant and bar, along with new function rooms, reception area and lobby.

“We believe that the worst is over for

©Tourism Australia

Revitalised Perth

QT Perth

business e ACC celebrates milestone The Adelaide Convention Centre (ACC) has set new records in the year since its $397m expansion, having hosted 768 events and more than 330,000 visitors. This includes 72 major national and international conferences, which generated 172,000 bed nights and delivered over $155m in economic benefit to South Australia.

“Over the past year we enjoyed an approximate 20% increase in the number of events hosted,” said ACC GM Simon Burgess. “The redevelopment has ensured South Australia’s continued competitiveness in the global business events industry by providing us with the capacity to host more prestigious, large scale events.”

Howard Smith Wharves spaces Howard Smith Wharves, the lifestyle and entertainment development opening in November on the banks of the Brisbane River has revealed additional event spaces.

The precinct will include The Rivershed, a former heritage wharf building turned flexible event space for 480 seated guests or 630 for standing cocktails. The Rivershed will also feature a bakery and coffee roasting facilities, and is set to open in November.

Additionally, opening in February are The Houses, offering four smaller boutique event spaces: Bougainvillea House, Citrus House, Wisteria House and Green House.

AIME increases international buyers The Asia Pacific Incentives and Meetings Event (AIME) is bringing more quality buyers from across the globe, with 60% originating outside of Australia.

The conference, running from 18 to 20 February at the Melbourne Convention and Exhibition Centre has already confirmed over 200 quality buyers from across 32 different countries, with 42% having never attended AIME before.

In a first, all expressions of interest will initially undergo a vetting process from the AIME hosted buyer manager to check preliminary suitability.

“Through rigorous curation, we are committed to bringing buyers and exhibitors from across the whole Asia Pacific,” said Talk2 Media & Events Chief Executive Officer Matt Pearce.

PCOA view

Barry Neame, president Professional Conference Organisers Association

Members of the Professional Conference Organisers Association of Australia (PCOA) have embraced a new Tourism Australia initiative to support the nation’s business events industry.

The initiative, the Boosting Business Events Bid Fund Program (BFP), is intended to help secure new international business events for Australia.

It will financially help Australian contenders at the critical point of the event bidding stage.

The PCO association is a member of Business Events Council of Australia (BECA) and was actively involved, on behalf of the association’s members, in the lobbying process to secure Tourism Australia’s BFP program, which will provide an investment of $12 million over the next three years.

With my experience as the treasurer of Business Events Council Australia (BECA), I know that without the combined efforts of BECA and MP Steven Ciobo, with his unwavering support to BECA during his time as Minister for Trade and Investment, securing the Bid Fund Program would not have been achievable.

Financial help from the fund could become a winning factor for those contending for international events.

Such events often are the subject of intense competition among countries and the fund will ensure that Australia does not miss out at the last hurdle because of funding issues.

The fund will, in certain cases, level the playing field.

It is important for those wanting to take advantage of the bid fund to know that applications for support are determined

business events news 12 Sep GC global sporting summit 12 Sep IHG signs Hotel Indigo 19 Sep Luxperience gives back 19 Sep Brisbane’s airline win 26 Sep Gold Coast airport hotel 26 Sep Sydney Alibaba record

via a submission and assessment process relating to international business events for Australia.

For international association events and exhibitions, submissions must demonstrate that the event for which support is requested will attract a minimum 500 international visitors.

For international incentive events, submissions must show that the event will attract a minimum of 1,000 international visitors and/or bring an economic value of more than $3 million to Australia.

Submissions must be for a minimum of $100,000 (excluding GST) and need to request funds to cover actual event costs, including but not limited to accommodation, venue hire, transport and other event costs.

Applications for BFP support will only be considered when Australia is already in competition with other international destinations for an event. Applications will not be considered for initial stage bidding where Australia has not progressed to the consideration stage.

Key criteria for the awarding of funding include that an event must: • Have the potential to increase the success rate of Australian bids for new international business events.

• Have the potential to attract large numbers of international visitors to Australia.

• Be likely to deliver significant economic value to Australia.

I hope that many professional conference organisers make the most of this bid fund and the opportunities it provides.

Headlines Sep & Oct 2018 03 Oct 03 Oct 10 Oct 10 Oct 17 Oct 17 Oct

Japan set for Olympic boost Shakespeare’s $100m ACC celebrates milestone AIME ups international buyers Sunshine Coast’s $10m centre Record wins for Gold Coast

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Business view

Career in

focus Anil Rodricks

No two business years have been quite the same, as you continuously modify your product to stay competitive. This means I also get to work with a very talented team to collectively deliver the goods.

General Manager Australia Lufthansa Group

1. What does your role involve and how long have you been in your current position?

I am the general manager for the Lufthansa Group of Airlines under GSA management in Australia by The Walshe Group.

We put this integrated structure together in January 2014 to consolidate the commercial activities of Lufthansa, SWISS and Austrian.

Each of these heritage airline brands have had a long history in Australia and it is my responsibility to ensure that each brand thrives in its own right as part of the Lufthansa Group.

The Australian travel trade remains the key distribution platform on which we develop our sales and marketing strategy.

2. How did you start out in your career?

Were you always destined to work in the travel industry?

“Destiny” is the right word! I had no idea I would spend almost my entire career in aviation. I took up a job in travel while studying in India. My first job was with an agency in Poona, now Pune, servicing the ashram of the world famous guru, Osho.

Exciting times they were! After a good 10 years in various travel agency roles, I moved to the Swissair Group and 35 years later, I’m still loving the fast-paced aviation business where no two days are the same. My years in the travel trade were very influential on my understanding of trade partnerships.

3. Did you complete formal qualifications, and do you think they are important?

Halfway through a Science degree, I quit and did an Arts degree. Looking back, I think both have been very useful to me. Most of my aviation knowledge came from the professional training programs within Swissair; 20

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5. What are some of the greatest challenges you’ve faced in your career?

Aviation is a volatile industry so there has been no shortage of challenges. The bankruptcy of the iconic Swissair in 2001 was pretty traumatic at the time. On the other hand, the same challenges bring opportunities with them if one is ready to learn and change.

I believe the internet will continue to disrupt travel distribution well into the future and NDC will bring major challenges and opportunities in the immediate future.

“

The expertise of yesterday is rapidly obsolete so the most important thing is to keep learning...

”

6. What factors were central to your success?

A big mix of experience through my career in travel and aviation. Over many years, I have worked and learned with the best. I also developed my own “business principles” to find a balance between working in an intense environment and enjoying the fun of the airline industry.

airline MBA were still not around at the time.

Formal learning has been important throughout my career, however, the expertise of yesterday is rapidly obsolete so the most important thing is to keep learning. We all should be students for life.

7. Did you have a mentor, and if so, how did you find them?

Not really. Over the years, I have had excellent managers and colleagues from whom I tried to pick up positive traits and expertise.

Situational awareness and listening are more important in my view than necessarily having a mentor.

4. What do you love about your job?

Managing Lufthansa Group’s biggest offline market in the world. There is a very interesting dynamic in building a seamless product offer between three airlines of the Lufthansa Group and a number of interline partners. It needs (I think) a deep understanding of customer needs and how to fulfil them across the various sales channels.

8. What are the keys to good business?

A culture of openness and the willingness to try new things is critical to leading business through change. Think like a start-up every day trying to find that undiscovered innovation to delight customers. Discipline and transparency are equally important in building a team of trust and accountability. Disrupt yourself before others do it to you.

Travel Counsellors plots journey Six months into the role of regional managing director at Travel Counsellors Australia and Kaylene Shuttlewood has undertaken a full review of the business and developed a strategic plan for “the year ahead and beyond”.

“We are on a continuous journey and always looking for improvement,” Shuttlewood told travelBulletin.

“It's evident to me that there are some real opportunities in Australia and that is the core reason that I joined the business.”

Shuttlewood joined from Travelport, where she was managing director – Pacific for over three years.

She noted the Travel Counsellor philosophy and care culture were drawcards and said she had really enjoyed the “entrepreneurial operating environment and the empowerment of treating this business as my own”.

In June Travel Counsellors confirmed a secondary management buyout from private equity firm Vitruvian Partners, which Shuttlewood said secured the company’s future with “good solid funding”.

“We have investors who know travel, and have an appetite for technology enabled marketplaces,” she said.

Travel Counsellors is currently working to rebuild its head office team, to ensure it has the right people in the right roles by expanding the team and developing deeper skill sets.

“We’re also getting out on the road to run workshops and meeting with our Travel Counsellors and supplier partners around the

FINALIST 2018

country,” she added.

Shuttlewood said she was impressed with the level of support the company provides, recommending that agents considering a move to a home-based agency first assess

“

My role is to ensure we provide the right support, technology and a culture that is conducive to a more empowered, digitally and personally connected and trusted way of working

”

what they are good at.

“Do you like administration, doing backoffice work, chasing invoices, worrying about payment deadlines or would you rather be selling, liaising with customers and clients and supporting supplier partner events?”

Other key areas to assess include the support services on offer, what’s included, what’s on a user-pay basis, she said.

It’s also important to evaluate if the technology is set up to “enable you to do what you do best” and, if the agent has travel plans, “consider how your business can operate while you are away”.

“My role is to ensure we provide the right support, technology and a culture that is conducive to a more empowered, digitally and personally connected and trusted way of working,” Shuttlewood said.

Business view

Try before you buy: a No risk trainee opportunity

By Rick Myatt

U

nder the NSW Government funded scheme, travel industry businesses can consider hosting eligible trainees up to two years (or at the completion of their course) during their traineeship period to study Certificate III in Travel or Certificate IV in Travel & Tourism courses online while performing work duties at the same time.

The cost of hosting a trainee is linked to the relevant industry award rates. It represents a no risk option for industry businesses seeking to engage new staff on a try before you buy alternative.

The introduction of this fantastic opportunity is collaboration among four parties, led by the Australian Travel Careers Council (ATCC), Hospitality Training Network, AFTA Education and Training, and AFTA Accredited Training Providers.

ATCC was formed two years ago and has a strong industry advisory board, chaired by the former AFTA chairman Ian Carew Reid, with a team of industry leaders, including, Rob Harrison of Qantas, Colin Hamilton of Helloworld, Phil Hoffmann of Phil Hoffmann Travel (deputy chair), Chris Hamill & Michelle Carpio of DriveAway Holidays, Sandra Chiles, Russell Butler, Sharon Hannaford and Dr David Beirman of UTS. ATCC’S key mission is to seek ways to improve capacity and capability of our industry workforce by attracting travel career seekers from schools, colleges and universities while advocating on behalf of training policy improvements through close liaison with government bodies & industry practitioners.

ATCC’s key partner, Hospitality Training Network Ltd (HTN) is a leading group training organisation (GTO) with 30 years’ of successful experience in placing over 10 thousand apprentices into hospitality industry.

The Travel Traineeship program was launched last month with five successful candidates who are being employed

by HTN. Their host placement process requires a mandatory “induction process” of a four week intensive preparatory course before they are made available for formal interviews with prospective host organisations. Once they join a host

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company they continue studying online while working to achieve their certification under AFTA Education and Training’s strict training

“

...take advantage of ATCC’s initiatives to skill [your] current and future workforce or to attract a new generation of employees...

”

guidelines throughout their traineeship journey until completion.

ATCC will also be introducing a Travel Ambassador program in early 2019. We will be requesting junior members from travel companies to accompany ATCC team on visits to schools and colleges to promote travel industry careers.

Members of the industry are invited to take advantage of ATCC’s initiatives to skill their current and future workforce or to attract a new generation of employees who are more aligned with contemporary client needs.

Contact Rick Myatt for further information on 0407 410 839 or email your EOI to rhnmyatt@travelcareerscouncil.com.au

Rick Myatt is the CEO of Australian Travel Careers Council (ATCC). He is also the director of AFTA Education and Training. In his current role, Rick oversees the quality & relevance of accredited qualifications relating to the travel industry. He represents ATCC & AFTA E&T on a number of boards, consultative working groups and industry advisory committees, providing advice on travel industry knowledge, skills needs, workforce and careers development and training matters.

Rezdy partners with Google Australian-founded attractions and activities aggregator Rezdy has confirmed a new booking capability in partnership with Google, with the agreement said to create “a new customer engagement and acquisition channel for Rezdy merchants”. The initiative will allow Google users to purchase via Rezdy from directly within search results and Google Maps, completing the transaction without entering directly onto the individual experiences’ website.

Available products, dates and times will appear in real time using Rezdy’s live availability function, with the partnership said to decrease the booking journey by up to half and thereby provide a better consumer experience. Rezdy said greater conversion and booking volumes are expected for merchants participating in the program, with CEO Chris Atkin saying “we’re able to further expand our customers’ distribution network beyond our already world class reach and provide them incremental revenue through this new channel”.

The new interface, adding a ‘Find Tickets’ button to Google results featuring a participating location or event, will be piloted in the coming months, and is part of a new “Reserve with Google” functionality which has seen the internet giant partner with a range of ticket sellers alongside Rezdy, such as TripAdvisor Experiences, Musement, Accesso and Checkfront.

Travelport NDC on track

All Tramada agents can now access more of Calypso’s collection

Travelport CEO Gordon Wilson has revealed that the technology company is on track to launch its first production version of IATA’s New Distribution Capability (NDC) API this quarter. Speaking at a conference in Atlanta, USA last month, Wilson said indirect channels were continuing to embrace NDC, but warned that different interpretations among airlines of the NDC API were pushing up costs and implementation times when compared to the “proclaimed standards”.

Wilson also highlighted key technologies which are continuing to shape the future of the travel industry, including mobile, which is expected to comprise about 70% of transactions processed by Travelport in the next few years. As an example, he cited a new ‘Look & Book’ app function pioneered by Travelport in conjunction with European low-cost carrier Easyjet, which connects Instagram images to the airline’s booking tool.

Other trends include artificial intelligence, which Travelport is using to reduce the number of requests sent to airlines for seat inventory, by “learning and predicting the rate of decay” in inventory counts. Wilson said this could eventually lead to a reduction of up to 80% in messaging to airline systems, leading to lower costs and speed improvements. He also predicted that 70% of mobile transactions would be “untouched by human beings” in the future, with robotic management set to handle a significant proportion of voice traffic currently generated to travel agencies today. Wilson said this would free travel agents to focus on more “value-add” activities for their clients.

travelBulletin NOVEMBER 2018

 Asia Escape  Qantas Holidays  Viva Holidays  Infinity Holidays

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 Venture Far  The Cruise Team  Insider Journeys  Go Holidays  Adventure World

SALES@TRAMADA.COM

Cruise

Entertainment takes to the sea Is it a Broadway musical? Is it a gravity defying acrobatic feat? Is it light show? No, it’s your cruise line’s entertainment line-up, and it’s redefining the meaning of showbiz on the sea. travelBulletin rounds up the latest in entertainment at sea.

Carnival Cruise Line Carnival Cruise Line offers its on-stage adaptation of the Spike TV series Lip Sync Battle: Carnival. The entertainment offering is included in the cruise fare and allows guests to live out their dreams of being a music star, without the need to hit the right notes. The series of shows throughout an itinerary pits passengers against each other as they showcase their performance skills. In the final round, the cruise line provides the props, music, lighting, choreographers and even backup dancers. The Lip Sync Battle is available across the entire Carnival fleet on all itineraries seven days or longer.

Princess Cruises Don’t miss Fantastic Journey, the colourful, convivial and computer and drone-driven concert that’s currently wowing guests on board Princess Cruises’ Majestic Princess.

Dubbed “the most technologically advanced show at sea”, Fantastic Journey has it all – from the high-tech display screens and electric strobe lights, to the foottapping, singalong pop music floorshow.

Majestic Princess is the first ship to utilise drone technology in a performance, which forms part of the inclusive entertainment across all itineraries over the 2019 Australian summer cruising season.

No booking is required once on board, however seating is limited – but never fear, the unique “hanging” design of the Princess Theatre means that every seat is in perfect sight line to the stage, so all guests need to do is sit back and enjoy.

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Norwegian Cruise Line Guests on board Norwegian Jewel this season will have their senses heightened with the launch of award-winning show Velvet, which channels the original Studio 54 nightclub and is based on a concept created by Marcia Hines.

Offering an intoxicating mix of cabaret, burlesque and circus, Velvet features performances by muscle men, singers, hula-hoopers, acrobats and aerialists in an eclectic combination of glitz and glamour. The disco soundtrack includes a range of popular tunes including Boogie Wonderland, Le Freak and Stayin’ Alive.

The role of the Diva will be split for the Australian cruising season, with British singer and West End actress Brenda Edwards performing until mid-January, and American Broadway performer singer Frenchie Davis on stage until mid-March.

Royal Caribbean International Australia’s largest megaliner, Royal Caribbean International’s Ovation of the Seas, blends live performances, experimental cinematography and fresh tunes in its original production, Pixels.

The art-meets-technology showcase is included in the cruise fare and takes place in Two70, an immersive, multimedia entertainment venue complete with dancing “roboscreens”. The venue is a casual lounge with expansive ocean views by day and at night transitions into a display of video projection, robotics and human artistry. It features 18 projectors which combine to create a 30m wide screen which wraps around the space.

P&O Cruises The risque cabaret-style production show Love Riot is P&O Cruises’ signature show on Pacific Explorer. The explosive act was turbocharged earlier this year to mark Pacific Explorer’s first birthday and includes a new world-class line up of elite artists and contortionists that dangle from silk sheets and trapezes, unicycle through the audience and perform awe-inspiring acts. Love Riot weaves in dance, comedy, circus and acrobatics and was created

by Australian director Scott Maidment, the brains behind Madonna’s Rebel Heart Tour. The show is performed in the ship’s supper club, Black Circus, for audiences 18 years and over. It is $15 for general entry, including a welcome cocktail, or $39 for a VIP ticket, which includes a five-course dinner in Waterfront and priority seating.

MSC Cruises

Celebrity Cruises Celebrity Cruises’ new ship Celebrity Edge hosts the line’s “most technologically advanced main theatre, the most production shows of any ship in the fleet and the largest cast of world-class performers on any premium cruise ship”. The Theatre has four stage areas and three moving projection screens, a main stage which extends into the audience, a rotating platform which raises almost two metres above the stage, two rotating spiral staircases, 10 synchronised panoramic projection screens, 16 video mapping laser projectors and aerial performance rigging. Celebrity Edge offers five new production shows, including the Shakespeare-inspired A Hot Summer Night’s Dream and the Jewelry Box, with its jaw-dropping technological feats. There’s also Kaleidoscope, a high-energy music and dance extravaganza, Get Up, a pop concert and The Purpose, an uplifting production.

Brand new ships require brand new shows – and thanks to MSC Cruises’ latest partnership with Cirque du Soleil, guests are in for a range of eyepopping performances.

A total of eight Cirque shows have been tailormade for the cruise line for its Cirque du Soleil at Sea series, which is already giving guests on board the MSC Meraviglia the chance to experience the ground-breaking entertainment while enjoying dinner and cocktails.

MSC Belissima (debuting March 2019) and MSC Grandiosa (launching November 2019) will both feature two shows, Sonor and Viaggio, for guests to choose from for an additional fee.

The shows are available to book six nights a week.

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Cruise

Silversea plots expansion Silversea Cruises has wasted no time since its two-thirds acquisition by Royal Caribbean Cruises Limited, announcing orders last month for three new ships along with a significant upgrade to its onboard offering. The company has kicked off a major national roadshow this month, with the Silversea team including newly appointed managing director, Adam Armstrong, showcasing the line’s 2019/20 program to travel agents and members of the Silversea Venetian Society loyalty program, as well as detailing the ongoing development of the Silversea fleet and on-board product.

Silversea managing director Adam Armstrong with Leanne Fonagy, director of marketing Asia Pacific

Princess spotlight on Japan PRINCESS Cruises has earmarked 2020 for a major push into Japan, significantly increasing the number of cruise itineraries offered to the country.

The cruise line’s 2020 winter program features a 77-night Circle Pacific world cruise that sails round trip from Sydney on 15 April 2020 on board Sun Princess and visits the Japanese cities of Osaka, Toba, Tokyo, Hakodate and Kushiro.

The itinerary also offers access to seven UNESCO World Heritage sites including Mount Fuji and the iconic temples and shrines of Kyoto and Nara, with prices starting from $16,999 per person twin share.

The beefing up of Princess’ Japan offerings coincides with the 2020 Tokyo Olympic Games.

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Two of the additional ships are part of a yet-to-be-detailed “Evolution Class” being constructed by German shipyard Meyer Werft.

The first of these is scheduled for delivery in 2022, described by Meyer Werft managing director Tim Meyer as a “new generation of environmentally friendly ships in the ultra-luxury cruise market”. Also on order, from Dutch shipbuilder De Hoop, is a new expedition ship to be named Silver Origin, which will replace Silver Galapagos in the Galapagos Islands once it is delivered in March 2020.

Royal Caribbean chairman and CEO, RIchard Fain, said “we are excited to get to work helping Silversea grow and realise its ambitions. There is tremendous potential in the ultra-luxury and expedition markets of the cruise industry, and we believe discerning travellers will embrace the exciting designs Silversea is imagining for them”. The excitement was echoed by Silversea executive chairman Manfredi Lefebvre d’Ovidio, who said the company was “redefining the concept of immersive travel”.

Armstrong noted that the 2020/21 Silversea program featured a whopping 572 destinations in 84 countries – and complimentary air and transfers are being included on virtually every itinerary, along with business class air upgrades from just $699 each way. The offering includes the inaugural season of the new Silver Moon which will debut from Trieste, Italy on 6 August 2020. The entire Silversea “classic” fleet is being upgraded to the same standard as the flagship Silver Muse, in a process described as “Musification” which will be completed by the end of next year. Australians will have the opportunity to experience the latest product from next month, when Muse makes her way to Australia for the first time. Armstrong hailed the deep pockets of the company’s new majority owner, saying “all that investment by Royal Caribbean is really elevating Silversea to be the premium ultra-luxury brand on the seven seas”.

Pacific Adventure joins P&O P&O Cruises Australia has revealed the name of its first Grand Class ship will be Pacific Adventure.

When the 3,100-passenger vessel joins P&O’s fleet in 2020, she will offer 560 balcony rooms and 230 suites and mini-suites, as well as the company’s first five-berth cabins.

Other major selling points on board will include a child-free Oasis retreat across multiple decks, along with dining concepts from

prominent Aussie chefs Luke Mangan and Melbourne chef Johnny Di Francesco.

“We’re thrilled to have another ship on the horizon that will continue the exciting evolution of our modern Australian cruise product,” said P&O Cruises president Sture Myrmell.

The debut of Pacific Adventure will be followed by the introduction of her Grand Class sister ship, Star Princess, at the end of 2021.

Caribbean close to full health THE cruise sector in the Caribbean has demonstrated significant signs of recovery, with capacity now at “90% or greater” than it was 12 months ago, according to vice chairman of Royal Caribbean Cruises Adam Goldstein.

Some parts of the region’s cruise infrastructure were left devastated last year following a destructive hurricane season.

“Every port is back in operation receiving cruise ships and in some cases the situation is better than it was a year ago,” Goldstein said.

“Port infrastructure is in place everywhere except for one of the two coasts of Saint Croix which are not yet in service but everything else is in service,” he added.

AmaMagna reveals more secrets APT and AmaWaterways have previewed more details regarding their new concept river cruise vessel AmaMagna.

A new promotional video was released, revealing the vessel will have multiple dining concepts on board, a heated Sun Deck swimming pool, a Zen Wellness Studio offering massage, hair and nail services.

The piece de resistance is a water sports platform at the rear of the ship that can unload a Sundowner boat for evening river excursions at no extra charge.

The 98-stateroom vessel will make her debut on the Danube on 5 May 2019.

Celebrity X Factor CELEBRITY Cruises’ ship tailored for exploring the Galapagos Islands has recently emerged from a seven-day makeover in Panama.

Celebrity Xpedition re-joined the rest of the fleet, boasting a range of enhancements across her suites, staterooms and communal spaces.

Upgrades included faster wi-fi, a reinvigorated Beagle Grill restaurant, and the rollout of eXhale bedding in all suites.

“Celebrity Xpedition will transform the way our guests discover this amazing place and take our unrivalled Galapagos offerings to an entirely new level,” said Celebrity Cruises President and CEO Lisa Lutoff-Perlo.

CLIA view Joel Katz, Managing Director CLIA Australasia

Cruise Economic impact continues During October we celebrated the start of the 2018/19 summer cruise season.

As we head into another bumper season, Australians can look forward to a parade of brand new ships as well as some beloved favourites this summer.

With a total of four ships making their maiden visit down under, including two of the newest ships at sea, there’s no doubt that Australia has the attention of the world’s leading cruise lines.

In addition to the visiting ships, locally based ships will continue to offer a variety of sailings around the country, ensuring ports right around Australia receive the economic benefits that cruise tourism delivers.

In late 2017, CLIA and the Australian Cruise Association signed a memorandum of understanding for the two associations to work together with common objectives and a shared focus to develop, grow and strengthen the Australian cruise sector. In line with the MOU agreed between CLIA and ACA, a key deliverable was to produce an economic impact analysis that meets the needs of both organisations’ constituencies, and the industry as a whole.

With so many travel agents generating an increased percentage of their revenue from cruise, it’s imperative that we understand the economic impact of cruise.

Many travel agents are small business owners, and the success of the industry has a direct impact on your business.

What this analysis report reveals is that our industry continues to generate significant national and regional economic

activity, driving economic output and value, and creating thousands of jobs and other economic benefits that flow to businesses and communities far beyond the ships and ports.

The new report provides compelling evidence of the value of the cruise industry and how crucial its continued growth is to the economy. With a record number of cruise ships making a record number of visits to Australian ports, the cruise industry contributes close to $5 billion to the Australian economy.

Each cruise ship visit delivers a big economic boost from port charges, to fuel and, most importantly, local supplies like Australian meat, dairy, wine and fresh fruit and vegetables. In addition, the visitor economy – including travel agents, hotels, car-hire, and airlines – benefits from the activity of the cruise industry.

While this is good news for our economy and your business, it is also a timely reminder to NSW that without necessary investment in infrastructure, further growth of the industry is limited.

Queensland, Victoria and Western Australia are all investing in cruise infrastructure, as is Auckland, but with no more room for large cruise ships in Sydney during the peak cruising season, NSW faces the prospect of inhibited growth which would have a massive flow-on effect to local economies across a range of sectors.

We encourage you to reach out to your local and federal MPs and let them know why the continued growth of the cruise industry is important to your business.

Headlines September & October 2018 20 Sep Cruise opportunities abound 20 Sep Pursuit joins the family 25 Sep AmaMagna reveals more allure 25 Sep Xpedition gains X Factor 27 Sep P&O embarks on Adventure 27 Sep Princess beefs up Japan

02 Oct 02 Oct 04 Oct 09 Oct 09 Oct 11 Oct

CLIA set for #ChooseCruise month Endurance revealed Ponant fined for breaching protocol Silversea orders three new vessels Regent expands Cuba MSC gears up for Grandiosa

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Industry in Focus These Magellan agents got a taste of luxury when they spent time taking in Venice and London, with a trip on board the Orient Express and a stop over in Abu Dhabi on the way home.

a ation Summit in Vienn t in the Austria Destin tours of ge ran a These agents took par of t par r, nced a walking tou last month and experie ir clients. product available to the of ity ers div showing the

SmartFlyer Australia hel d its annual C.O.R.E eve nt at the Jackalope Hotel in Vic toria’s Mornington Pen insula last month, held over two days and formulated on the pri nciples of Collaboration, Originalit y, Relationships and Edu cation (C.O.R .E).

British Airways and The Oetker Collection together with Atout France hosted a group of agents on a famil to regions of France and London recently.

Eight top-selling Australian Travel Counsellors jetted off last week to receive the royal treatment in Dubai & Abu Dhabi on a rewards journey designed as a leisure trip not a famil.

This chilly group of Queensland trave l consultants has just returned from a famil to South Ame rica courtesy of LATAM and South American Travel Specialists.

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November 2018

These Travel Associates members braved a heavy snow fall while horse riding in Pucon, Chile on a famil hosted by andBeyond. The group also explored Santiago, Patagonia and the Atacama Desert.

tre’s DMC in Asia, Buffalo Tours, Infinity Holidays and Flight Cen Project Shelter. The initiative have banded together to create ters on Lombok, affected by aims to raise money to build shel ok the island this year. sho ch whi akes the series of earthqu

Viva! Holidays and Fiji Airways hosted these agents on a famil to Fiji where the y spent time at the Ma rriott at Momi Bay, snorkellin g in the Mamanuca Isla nds and Monuriki Island wh ere Castaway was film ed.

Four lucky agents have just received a serious dose of the Maldives blues after returning from a famil hosted by destination specialist Addicted to Maldives.

In celebration of Fiji Day last month, Ignite Travel Group enjoyed a funfilled day of Fijian festivities which saw staff getting into the spirit by donning their finest floral shirts and tropical leis.

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2019 hot spots

2019 Hot spots Travel is so hot right now – and this is our pick of what we think will be some of the hottest destinations for 2019, based on growth figures published by the UN World Tourism Organization. They’re all currently a bit off the beaten track – but that’s likely to change based on current trends – such as the resurgence of Egypt which is up a whopping 55% in just twelve months. Some of the destinations might be described as “hidden treasures” but it looks like the secret is out! Our advice - book a trip to these places before they get too popular.

Portugal

Situated between Brazil and Argentina, Uruguay is one of South America’s smallest countries, with a big offering.

Travellers can explore the beaches in Uruguay’s capital of Montevideo, the countryside and rivers in Colonia del Sacramento’s historic quarter, along with the old town and 19th-century architecture in tranquil Salto. Uruguay is also a popular place for hiking, with the Parque Nacional Santa Teresa, about 35km south of the Brazilian border, a go to spot for avid hikers and those wanting to see local wildlife.

In terms of quintessential Uruguayan food, locals are passionate about grilled meats, vegetables and cheeses.

Uruguay 30

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From custard tarts to chargrilled chicken and dried salted cod, Portugal is a destination with a strong culinary offering, along with an even stronger passion for good quality vinho. Cities such as Douro, Minho, Lisbon and Terras de Cister produce a variety of red, white and sparkling wines and offer a selection of wine tastings including the Quinta da Pacheca, one of the oldest estates in the Douro.

Portugal is comprised of a variety of scenic destinations. Cities such as Porto, with its contemporary yet colourful architecture and exotic food markets, Portimao and its vast blue beaches, along with the pastelcoloured villas and palaces in Sintra all offer travellers a hospitable and culturally enriching adventure.

Egypt

A fusion of modern and ancient, Egypt offers travellers plenty of sights to see, food to try and culture to experience. The history of ancient Egypt and the stories behind the Great Pyramids of Giza and the Sphinx all give a taste of Egyptian art, literature and popular culture.

Additional areas to visit include the Nile Valley, Hurghada City close to the Red Sea, the White Med which runs from El Alamein to the small harbour town of Masra Matruh and the Western Desert. They give visitors a chance to explore the history and culture of this ancient country.

2019 hot spots

The land once famous for marauding armies led by Genghis Khan is now a haven of ancient tourist gems.

For outdoorsy types, trekking through the GorkhiTerelj National Park will provide exposure to some of Mongolia’s best cultural and wilderness landscapes. The nature reserve is home to many tourist camps boasting amenities such as restaurants and camel rides, as well as a plentiful supply of natural beauties such as the Khagiin Khar Lake and the Yestii Hot Water Springs, located a little further upstream.

For an amazing cultural experience, visitors should check out the Erdene Zuu Monastery, believed to be Mongolia’s earliest surviving Buddhist construction of its kind. The ancient temple is located adjacent to the historical city of Karakorum, and is part of the Orkhon Valley Cultural Landscape World Heritage Site.

Finland

Located in between Europe and Asia, Georgia is a blend of eastern and western influence, mixing Russian, Greek, Mongolian, Turkish and Arabic cultures. Food and drink are very important in Georgian culture and this is reflected during a feast called supra, when a huge assortment of dishes are prepared, always accompanied by large amounts of local wine produced in ancient authentic Georgian underground clay pots (kvevris). For cities to visit, Batumi offers modern architecture, botanical gardens, and access to the pebble beaches of the Black Sea. Mestia, the main town in the mountainous region of Svaneti, is ideal for travellers wanting to experience the true Georgian culture, while the capital Tbilisi a charming old town situated on a dramatic cliff-side.

Mongolia The mountainous and glacial terrain of Finland provides the ultimate playground for travellers with an adventurous spirit, offering a range of outdoor activities and attractions to keep the heart pumping in the frosty climate.

Cross-country skiing is one great way to explore the icy terrain, with a range of well-established trails available to traverse throughout the country. Arguably the most popular tracks are in the remote villages of Finnish Lapland, with towns such as Nuorgam and Kilpisjarvi maintaining a wide network of tracks, many of which are lit up at night creating a cosy ambience.

For a slower pace, check out the awe-inspiring aurora borealis, visible in the northern region of Lapland. The fluorescent light display is at its dazzling best outside of the northern summer.

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2019 hot spots

Top cruise destinations In 2019 What about when it comes to cruising? Here are our picks for locations that are heating up next year. These spots are seeing an increase in passenger numbers and cruise lines are sending more ships to keep up with the demand.

Alaska

Located right on our doorstep, New Zealand has fast become a cruising hot spot. From its breathtaking natural beauty, culinary delights and fascinating Maori heritage, to outdoor experiences, adventure sports and high-octane activities, it’s a destination suitable for all ages. Cruise lines are frequently adding to their New Zealand itineraries, with many experiencing strong uplift in bookings year on year – and it’s not hard to see why.

The grand landscapes of the South Island’s Milford, Dusky and Doubtful Sounds alone are enough to make the journey across the ditch worthwhile – add on the adventure-style tours available on the North Island and it’s a destination filled with unequivocal beauty.

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With cruise travellers increasingly seeking out “chilly” destinations, look no further than Alaska. Where else can you enjoy watching majestic whales breech the freezing waters one day, and the next get the heart pumping with a dizzying mountain climb, while spotting bear and moose as you go? The US state’s stunning coastline is second only to its pristine forests, many of which are easily accessible from cruise ships. If cruise itineraries permit, an expedition to the awe-inspiring Denali National Park or the Kenai River Valley is essential, both of which can be arranged by tour operators on land. As an added highlight in 2019, travellers to Alaska will have the chance to join in the party when the state celebrates 60 years of official statehood.

Mekong

The mighty Mekong river in south-east Asia is a bucket list item every cruiser should tick off. Spanning an incredible 4,350km along the Tibetan Plateau, the river runs through a number of countries, including China’s Yunnan province, Myanmar, Laos, Thailand, Cambodia and Vietnam. River cruises that travel along the Mekong offer travellers a complex dichotomy of experiences – stunning Buddhist temples feature on one side, while the other could be filled with beggars. But beyond the poverty is an inspiring story of a population that has worked hard to rebuild after years of turmoil, and whose welcoming smiles will remain in travel memories for years to come.

2019 hot spots

Kochi, India

Kathmandu, Nepal

KAYAK reveals most searched destinations Online travel company Kayak has released its annual Better Now Than Later travel report, highlighting the top 10 destinations Aussie travellers should visit “before it’s too late”.

The report, which focuses outside the usual and most-searched destinations, reveals a range of lesser-known but must-see hot spots worthy of visiting in 2019.

Perhaps not surprisingly Asia topped the list, with India’s spectacular scenic spot Kochi reporting a whopping 154% increase in year-on-year search volume growth.

Coming in second, with a 119% increase in search growth volume, was Kathmandu in Nepal, illustrating how the epicentre of the region’s economic and political life has more to offer travellers than meets the eye.

Cambodia’s Phnom Penh and Cebu in the Philippines came in next, showcasing the continued thirst Australians have for Asian travel, while historical cities also proved to be a popular choice, with Cairo, Istanbul, Beirut, Lebanon and Osaka also hitting the high notes for the history buffs.

Two German cities featured just inside the

top 10, with the vibrant and historical city of Berlin and the grand ancient city of Munich proving Aussies haven’t vanquished their love affair with the more traditional European cities just yet.

Robin Cheng, regional director Asia Pacific of KAYAK, said the results depicted a fascinating mix. “From this year’s results, it’s clear that more Australian travellers are willing to travel further outside their usual favourites and are ready to discover places such as India, Nepal and Lebanon,” she said.

Jewels of the orient The Australian love affair with Asia is seeing no signs of slowing down as travellers continue to flock to the continent to experience its exotic history and culture.

Small group touring operator Bunnik Tours is riding the wave, with the release of its Asia 2019/20 program set to take guests on a range of 23 exciting trips covering both popular and road-less-travelled sights.

Joining the company’s existing China in Depth and Silk Road journey is a brand new itinerary designed to keep up with demand. The new Southern China and Hong Kong tour takes guests on a 15-day journey into Southern China’s magical and haunting landscapes, including a visit to the Wulinyuan scenic area that inspired James Cameron’s hit movie, Avatar.

The tour departs from Kunming and visits ancient towns, temples and beautifully maintained architecture before arriving in modern bustling Hong Kong.

For more information on Bunnik Tours’ Asian journeys, call 1300 780 966.

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2019 hot spots

Daydream Island becomes reality in 2019

Flying Reimagined.

Direct flights daily from Sydney to LA.

DREAMLINER

Travellers heading to the Whitsundays can add one more destination to their must-visit list when Daydream Island officially reopens its doors to the public in early 2019.

The resort, which closed in March 2017 following devastating damage by Tropical Cyclone Debbie, has undergone a $100m redevelopment and is set to once again wow guests with its 4.5 star rating, 277 refurbished modern rooms and interconnecting suites designed for families and groups.

In addition to the updated accommodation, the island has also expanded its food and beverage offering, including three new restaurants: Graze Interactive Dining, Infinity, and Inkstone Kitchen and Bar. A fourth restaurant, Asian Fusion, is also planned for the resort, headed up by executive chef Bradley Martin.

Other updated amenities include three new bars, the Barefoot Bar, Tonic, and Silica, as well as a revitalised pool landscape offering sweeping views over the Whitsundays. A poolside bar and burger concept is also planned for inclusion to offer guests a relaxed dining experience.

Daydream’s popular free-form coral lagoon Living Reef will also make its return when the resort reopens, the impressive water feature wrapping 200m around the main building and providing unique opportunities for guests to join local marine biologists in feeding the resident baby stingrays that swim among the fish and coral.

Expressions of interest for stays are currently being taken, email reservations@daydreamisland.com.au for more information.

Discover the cobblestones less travelled Globus is whisking travellers back in time to the wondrous world of Great Britain with the introduction of seven new Undiscovered Britain tours in 2019.

With the country still featuring at the top of the lists of holiday-makers, the new tours are a twist on traditional itineraries, offering a range of uniquely British experiences.

The 12-day Britain Uncovered tour includes pastoral journeys to Widecombe-inthe-Moor, the chance to explore the culture and cathedral of Exeter, plus a special trip to the home of William Shakespeare in Stratford-on-Avon for the thespians.

Travellers can also experience the beauty of the south, with the six-day Hidden Treasures of Southern England taking history buffs to the towns of Bath, Cotswolds and Tetbury.

Earlybird bookings are available until 27 November.

Bath

American Airlines and the Flight Symbol logo are marks of American Airlines, Inc. oneworld is a mark of the oneworld Alliance, LLC. Š 2018 American Airlines, Inc. All rights reserved.

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Delve into the magnificent cuisine of Cairo as we take a local cooking class and enjoy our culinary creations for lunch We set off on an opulently appointed dahabiya, where we will spend a week sailing in luxury Explore the incredible twin temples of Abu Simbel, carved out of the mountainside in the 13th century BC

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Visit Dana Natural Reserve where we walk a section of the Dana Village trail Discover the magic of Petra as we enter through the Siq Take a dip in the Dead Sea Take a cooking class and enjoy your culinary creations for dinner Visit the self-sufficient Coptic Monastery of St Bishoy Visit the stunning temples of Abu Simbel

Explore the incredible twin temples of Abu Simbel, carved out of the mountainside as a monument to Pharaoh Ramses II and his queen, Nefertari Visit the Valley of the Kings, carved deep into the limestone rock. Descend into some of the tombs to see examples of the elaborate and astonishingly well-preserved hieroglyphic paintings

36 departures* available for 2019/20 *guaranteed with a minimum of just 2 people.

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*To be eligible for our $350 Middle East earlybird savings you need to book, pay a deposit and applicable airfare payment by 25th January 2019. Savings are applicable to new bookings with travel dates from 2019/20 program only.

All prices shown are per person based on twin share & incorporate $350 earlybird discount. Singles rooms are available at a supplement, check our website for details. Prices are correct at time of printing but are subject to change.

Note air supplement may apply depending on airline availability and departure cities. Bunnik Travel Pty Ltd. ATAS accreditation #A10484 • CATO Registered Operator No. TO1078.

Polar regions

From luxury camping in Antarctica to hot-air ballooning across the North Pole, Dilvin Yasa counts down the top activities to be enjoyed in chilly climates.

The ultimate polar bucket list

F

or some people, nothing says holiday quite like sun, surf and sand, while for others it’s all about inhospitable climates filled with exotic wildlife, luxury experiences and give or take the odd iceberg. Dreaming of the latter? Be sure to add the following experiences to your polar wish list:

Hot-air ballooning across the North Pole

Ballooning across Turkey’s Cappadocia or the game parks of Tanzania is old hat; now you can put the champagne on ice, climb into a basket and float across one of the most remote, rarely visited destinations in the world – the North Pole, located in the Arctic Ocean, 725km from Greenland.

You’ll need to conjure your best inner James Bond. Trips through companies such as Arctic Travel Centre (www.arctictravelcentre.com. au) include Russian jet transport to a drifting airbase, a cruise on an ice-breaker, a chopper excursion to the pole itself, skiing, hot-air ballooning and/or diving under the ice floes (AKA a ‘Polar Plunge’).

Sound taxing? You’ll be treated to a BBQ on the ice at the end.

Kayaking around Antarctica’s icebergs

Dreaming of becoming the next kayaker to get slapped in the face by a seal brandishing an octopus (yep, worth a Google)? There’s no better way of getting ‘octoslapclose’ to a penguin, seal or whale than by heading south to Antarctica and taking a kayaking tour through passages of towering, still ice that no ship or Zodiac can reach.

Many cruise operators offer kayaking excursions at additional cost, however you must be physically fit and have previous kayaking experience to take part in the tours.

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©Christopher Michel

Sea skiing in the Canadian Arctic

If the thought of skiing downhill through threatening forests doesn’t appeal to you, why not consider a spot of sea skiing on Baffin Island, right in the heart of the Canadian Arctic?

Like pedestrian skiing, you’ll have to rug up to blizzardworthy standards, but then it’s straight out of your beachside cabana and out across a vast, slick blue sheet of ice as you casually sail past endless fishing boats moored for winter on ocean waters frozen solid. Yes, there’s a bit of effort involved, but you’ll never see anything like it again.

©Silversea

©Sarah McNair-Landry

Polar regions

Undertaking a luxury safari in Antarctica Got $80,000+ burning a hole in your bank account? Reduce the load by joining the likes of Prince Harry and Bear Grylls and booking a place at White Desert (white-desert.com), the only hotel offering luxury safaris to Antarctica.

Hosting a maximum of 12 guests between November and December each year, your house deposit will get you a private jet transfer, one of six sleeping pods or heated fibreglass domes (not unlike the igloos of Finland) and an all-inclusive eight-day tour filled with icy activities, gourmet meals, wine flown in from Cape Town and the ability to boast about your trip for a lifetime.

Taking a luxury cruise Prefer to watch icebergs, polar bears and frozen solid fellow humans from the comfort of your (heated) roving luxury hotel room, venturing out every now and then as the mood takes you? Those who desire ‘Arctic Experiences Lite’ free of campgrounds and howling winds should consider booking a luxury Arctic or Antarctic cruise such as Silversea (silversea.com) or Crystal Cruises (crystalcruises.com). Just think personal butler service, fine dining and luxury experiences as far as the eye can see.

Checking into a heated glass igloo in Finland ©Silversea

Stalking Svalbard’s polar bears It’s almost a cruel joke that some of the cutest mammals on the planet are also our deadliest, and there’s no better place to repeat such a fact to yourself than while on a tour of Svalbard, a smattering of islands belonging to Norway, high above the Arctic Circle. It is home to the largest polar bear colony in the world (there are estimated to be around 3,500 polar bears here, outnumbering the human population by close to 1,000), and the best time to see them is during the summer when the winter ice breaks up and the bears make their way onto the islands for a holiday of their own.

Don’t get us wrong, ice hotels can be great, but you know what’s better than being at one with nature? Viewing it through a heated glass dome in the luxury of your overstuffed bed. Known for its glass, two-person and four-person igloos, Kakslauttanen Arctic Resort (Kakslauttanen.fi) in Finnish Lapland has in recent times unveiled its supertoasty, six-person Kelo-Glass igloos which not only feature that same glass roof under which you can enjoy the Northern Lights, but a private sauna, fireplace and kitchenette.

Don’t forget to put down your name for a post-breakfast husky or reindeer safari to complete the experience.

Dining at Aurora Hideaway, Swedish Lapland Put a new spin on the term ‘revolving restaurant’ and head to the Swedish arctic wilderness for a destination dining experience with a difference. The Aurora Hideaway is a series of small, mobile restaurants on skis which are moved by snowmobile to various, breathtaking parts of the wilderness so that diners can enjoy a romantic candlelit dinner featuring local delicacies cooked on an open fire, no matter the weather conditions. And for those looking to stretch their legs after all that elk steak and bubbly? Conditions permitting, the Northern Lights could be just outside your restaurant door. n For further information, check out Pine Bay Lodge (pinebaylodge.se). travelBulletin NOVEMBER 2018

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Polar regions

Silversea ups polar options

Collette’s polar adventures The Northern Lights have continued to prove a drawcard for tourists heading to Iceland and Finland, with demand prompting Collette to add new tours to the destinations.

The fresh additions are The Northern Lights of Finland and Iceland’s Magical Northern Lights, with the itineraries packing in stays in boutique accommodation and adventures from ice walking to dog sledding.

“There has been so much interest in the Northern Lights that we have added new tours to Iceland and Finland, There has including them in our new Explorations been so much small group journeys,” said James Hewlett, head of marketing at Collette. interest in Collette reminded agents limited the Northern accommodation in Iceland means that Lights that we bookings need to be made early.

The company will soon introduce a new have added itinerary which features Iceland and a new tours to cruise to pristine Greenland in the heart of the Arctic Circle.

Iceland and The Greenland & Iceland: A NordicFinland Inspired Voyage cruises through the fjords aboard MV Ocean Atlantic and ambles across geological wonders. The adventure passes vibrantly coloured homes throughout rugged terrain in Sisimiut and enters the Arctic Circle to encounter Disko Bay. Travellers will see the Eqip Sermia Glacier, Greenland’s most active glacier, and in Iceland travel along the Golden Circle and discover the capital city of Reykjavik.

Collette offers two tours for travellers looking to explore Antarctica. Collette’s Adventure to Antarctica and “Journey to Antarctica: The White Continent itineraries both start and finish in Buenos Aires and cross the Drake Passage.

Silversea Cruises has released an increased polar offering for its summer 2020 season. The program will see the cruise line offer two ships, 10 voyages and 83 destinations in the Arctic, and 11 itineraries and 26 destinations in Antarctica, including East Antarctica and the Ross Sea. Voyages to New Zealand’s sub-Antarctic islands and Australia’s Macquarie Island will enable guests to view vast colonies of penguins and thousands of seals, while in Canada visits to Churchill will take guests to the “polar bear capital of the world”.

Travellers will also have the chance to visit Hudson Bay in Manitoba, Canada, the home of the world’s largest beluga whale population. The program has concurrent crossings of the Northwest and Northeast Passages, which Silversea said would “unlock unique, life-defining experiences”.

“For discerning travellers who are in search of rare and authentic moments, these new itineraries offer a unique array of carefully curated, life-enriching experiences,” said Adam Armstrong, managing director, Australia and New Zealand, Silversea Cruises.

“

”

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Ponant honours explorer Ponant has revealed its luxury polar vessel will be named Le Commandant Charcot in a tribute to the French polar explorer captain Jean-Baptiste Charcot.

Known as the “gentleman of the poles”, Charcot was respected as an outstanding navigator, a seasoned explorer, a doctor and a double Olympic medal winner.

Set to enter the fleet in 2021, Le Commandant Charcot will be a hybrid electric icebreaker powered by liquefied natural gas. The vessel’s itineraries will include the chance to discover Charcot Island, which was discovered by and named after JeanBaptiste Charcot.

Passengers will also visit the Geographic North Pole (latitude 90 degrees North) and parts of Antarctica, such as the Ross Sea and Peter Island, that were previously inaccessible.

Ponant has promised guests booking the itineraries will be in for “veritable polar odysseys rather than cruises”.

Polar regions

Travellers going it alone More travellers are opting to go it alone with expedition cruise line Aurora Expeditions witnessing double digit growth year-on-year over the past few years for solo travel bookings to the polar regions.

Aurora Expeditions offers passengers a cabin mate finding service, which matches guests with a cabin mate of the same gender and roughly the same age.

If a suitable partner cannot be found, the traveller will only pay the standard

share occupancy rate. For the guaranteed privacy of a whole room, there’s the option to pay a surcharge, with a limited number of cabins on Aurora Expeditions’ new Greg Mortimer ship providing a solo rate with a 25% surcharge.

Lindblad ups Endurance sailings Lindblad Expeditions has revealed details and renders of its first new polar build, National Geographic Endurance.

The 126-passenger vessel will begin sailing in 2020 on a series of eight inaugural Arctic itineraries.

The cruise line said National Geographic Endurance would provide “unprecedented access to polar environments” due to its design, opening up “previously unexplored areas as well as allowing Lindblad to explore familiar geographies for longer in polar environments”.

Highlights of the inaugural season include the 26-day Northeast Passage: An Unforgettable Voyage from Norway to Alaska, which will venture to Franz Josef Land, Severnaya Zemlya, the barely explored Siberian coast, and Wrangel Island.

The 20-day East Greenland: Wild Shores of the High Arctic itinerary will explore the largest national park in the world – Northeast Greenland National Park – to find polar bears, seals, walrus, crevasse-laced glaciers; mountains made from some of the oldest rock, and coastal villages.

A distinctive feature of the vessel is its “X-bow”, designed to provide a smoother ride, facilitating greater fuel efficiency.

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Restaurant Two Seven Zeroº

Seven Zeroº will offer stellar views, while C. Green’s, named for Shackelton’s cook, will serve an early riser breakfast, fresh salads and lighter fare It will also offer custom grilled selections and each guest will be invited to enjoy a meal at The Chef’s Table.

Daily high tea, hors d’oeuvres at Recap, and BBQs in the heated outdoor Winter Garden round out the new level of dining.

National Geographic Endurance will sport luxuriously appointed interiors and Scandinavian design, with fire and ice as key design themes throughout the ship.

Guests will also have the chance to indulge in spa treatments and therapies at The Sanctuary, offering twin infinity Jacuzzis, saunas with stunning views, and a glasswalled yoga studio.

National Geographic Endurance will feature 13 extra-large balcony suites with a walk-in closet and roomy stone-clad baths. All cabins will have a sofa or reading chair, as well as the new “Command Center” with a National Geographic Atlas, barometer, analogue clock, digital tablet with daily programs, USB and universal electrical ports.

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off some very I feel like I have ticked s with my special “bucket list” item and Finnair. What with 50 Degrees North recent famil to Lapland d’s largest ski lan We started in Levi, Fin an amazing experience! the famous w ht time excursion to vie resort, followed by a nig incredible this s ky we were to witnes Northern Lights – how luc dancing sky ht nig d blowing to see the phenomenon. It was min ack seb hor a in a glass igloo ; did with colour ! We slept and ge villa us’ , and went to Santa Cla trek on Icelandic horses home the to it vis a highlight for me was met Santa himself ! A pish Lap h nis Fin e, who are traditional and workshop of Ari & Iren live ple peo mi” how the traditional “Sa artisans. They taught us ke clothes, part of the reindeer to ma ry off the land and use eve e for tea hom ir welcomed us in to the tools and artefacts and from the ked pic e-baked using berries and cake which was hom erience exp el trav e. It completes any land surrounding their hom h wit left I ! and see how they live to meet the local people ! et forg memories I’ll never incredible friendships and

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Mediterranean

9 Monaco Reasons to visit

This glittering Mediterranean destination offers plenty to the discerning traveller, writes Kristie Kellahan. ©Visit Monaco Monte Carlo Country Club ©Visit Monaco

Prince’s Palace ©Visit Monaco

Monaco Port de Fontvielle

Hotel de Paris ©Monte-Carlo SBM

Le Grille Restaurant ©Monte-Carlo SBM

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Casino de Monte Carlo

Palace du Casino ©Visit Monaco

Hotel de Paris ©Monte-Carlo SBM

Mediterranean

1

ENJOY the royal treatment. Home to the Grimaldi family since 1297, the Prince’s Palace of Monaco is magnificent in its fortress-like grandeur. The palace is the official residence of the ruling prince and his family, but the State Apartments of the palace are open to visitors for part of the year. Arrive by 11.15am to nab a prime position to witness the spectacle of the changing of the guard.

Then head inside to see the chapel, opulent bedrooms and a display of royal portraits.

5

JOIN the crowd. Monaco plays glamorous host to flagship sporting events that attract crowds from all over the world. Not to be missed: the four-day Monaco Formula One Grand Prix. Held each May, the high-adrenaline race of the fastest cars on the planet zooms through Monte Carlo’s tiny streets and past the picturesque yacht harbour with fans cheering on the drivers.

superyachts, some of the most expensive, breathtaking pleasure craft in the world.

Take a champagne sunset cruise, or splash out on a yacht rental for a few days or more.

St Tropez, Cannes, Nice and Antibes are all close by and great spots to sail into. If yachting pursuits are beyond the budget, simply enjoy a swim and day at the beach.

The Olympic-sized heated seawater pool at the Monte-Carlo Beach Club is a great option.

2

STAY in a place you’ll never forget. Monaco’s most lavish five-star accommodation, the Hotel de Paris Monte-Carlo, has undergone a multi-year, multi-million dollar renovation. Be one of the first to enjoy the grand new gardens, rooftop pool and spa area. The luxurious two-floor penthouse Princess Grace Suite is sure to be popular with royalists and travellers seeking only-in-Monaco experiences.

Personal mementos of the beautiful American actress who became a European princess are featured in the suite.

3

INDULGE in a spa treatment fit for a king or queen. Monaco’s spas and beauty salons offer sophisticated treatments in gorgeous settings. Head to the Carre d’Or neighbourhood where you’ll find the Belle Époque Hotel Metropole.

At this five-star palace-like property, the Spa Metropole by Givenchy is popular with celebrities, princesses and some of the world’s most discerning pleasure-seekers.

They promise massages and skincare treatments that are personally tailored, in true haute couture style.

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TAKE a bite out of the Med. Anybody looking for unforgettable spots to celebrate anniversaries and milestone birthdays need look no further than Monaco. Influenced by French fine dining traditions and benefiting from access to the best of fresh Mediterranean produce, Monaco’s restaurants shine brightly. Top French chef Alain Ducasse has been awarded three Michelin stars for his landmark Le Louis XV restaurant at the Hotel de Paris Monte-Carlo, one of the finest restaurants in Europe. To enjoy Ducasse’s creations at a more accessible price point, reserve a table at the hotel’s top floor Le Grill Monte-Carlo.

Sea views included at no extra charge.

Tennis lovers will enjoy the opportunity to see champion Novak Djokovic play in his home base during the Monte-Carlo Rolex Tennis Masters, held in April each year at the Monte-Carlo Country Club. And for boating enthusiasts, there’s no greater destination than the annual Monaco Yacht Show.

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SEEK some thrills or work up a sweat. High-octane sports and adventure pursuits aren’t just for spectators. Monaco offers a wealth of exciting active pursuits for holidaymakers and daytrippers. Enjoy the blue waters of the Med by jet-skiing, para-sailing or diving. See the sights from a different perspective during a helicopter joy flight. Practice your backhand on the championship tennis courts at the MonteCarlo Country Club, or tee off at the 18-hole Monte-Carlo Golf Club.

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MAKE a splash. The glamour and luxury of Monaco and in particular the district of Monte Carlo is inextricably linked to its dazzling harbour and waterfront promenade. There you’ll find dozens of

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ROLL the dice. With so much to enjoy in Monaco, a windfall of casino winnings can go a long way. The Monte Carlo Casino is one of Europe’s busiest, offering roulette, poker, blackjack, Baccarat and slot machines. You might recognise the facade and interiors from films such as 007’s GoldenEye, Never Say Never Again or the heist movie, Ocean’s Twelve. Similar to casinos such as those in Las Vegas, entertainment and dining are also a major part of the casino experience. Look out for shows by big name international stars.

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TAKE a day trip. Monaco’s prime location on the glittering Mediterranean Riviera makes it the perfect base for day trips to nearby towns in France and Italy.

Connected by an efficient rail network to a string of beautiful oceanfront and hillside spots, it’s easy to spend the day on the beach in Nice, exploring the world-famous perfumeries of Grasse or shopping the Italian fresh food markets in Ventimiglia, before returning to your Monte Carlo hotel for dinner.

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Mediterranean

A treasure trove of tourism in Crete

Tracking the wonders of Cyprus

Crete

ONCE home to the Minoan civilisation who believed the half bull, half human Minotaur creature lurked beneath its crust, the Greek island of Crete is now a must-see tourist destination for travellers wanting to explore more of the Mediterranean’s historic gems.

The largest of the Greek islands, and the fifth largest in the Mediterranean Sea, Crete is renowned for its ancient remains, golden beaches and impressive mountainscapes.

The prefecture best known for its tourist appeal is Heraklion, thanks to its vast array of archaeological sites, vineyards and coastal villages. The area is the most densely populated on the island and therefore has the most abundant tourist infrastructure. Attractions to look out for are the Venetian and Turkish fountains scattered throughout the city, and the

famous Archaeological Museum noted for its incredible number of Minoan relics unearthed at Knossos, Phaistos and Malia.

Crete’s smallest prefecture is Rethymno, one of the best-preserved medieval towns in Greece. The area is famed for its mountain views (it is nestled between the White Mountains and Mt Psiloritis) and luxury holiday resorts. Venetian architecture, arches and cobblestone streets are all dominant hallmarks of the city, which help to create a classical feeling of antiquity for wanderers of its streets. Must sees include the village of Argyroupoli, built on the remnants of the ancient city of Lappas and famous for its springs. Another popular attraction is the Wine Festival held in July annually, an event that features the fresh produce of the region’s best wine producers and chefs.

HOME to a plethora of ancient archaeological sites, the Mediterranean island of Cyprus is best explored up close and at a slower pace.

One great way of achieving this is via European tour operator UTracks, a specialist in putting together “active Europe” programs.

The 11-day Troodos Mountains and Akamas adventure includes nine selfguided walks exploring the Cyprus’ villages, ancient sites, and mountainous terrain.

Highlights along the way cover the Kykko Monastery (the largest on the island), and treks through the Akamas Peninsula National Park which is home to the endangered Loggerhead sea turtle and the baths of Aphrodite, where according to legend the goddess bathed.

Included are meals every morning and night, accommodation in small hotels and country guests houses, luggage and airport transfers, and maps and suggested routes.

Prices for the walking tours of Cyprus starts from $1,746 per person.

Rock of Aphrodite

a mediterranean odyssey to remember Aix-en-Provence

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IT WOULD be difficult to imagine a better way to explore the Mediterranean than cruising its serene waters aboard a 13-day Viking cruise visiting several ancient ports in six countries. Departing Barcelona and terminating in Venice, Viking’s Mediterranean Odyssey journey leaves no sought-after port in the region off the list, with calls at Marseille, Monte Carlo, Naples, and Corfu.

The history and flavours of the Mediterranean can be enjoyed at every point, whether that is by walking through the leafy streets of the fortified town of Aix-enProvence in Marseille, enjoying a private tour of the Prince’s Palace of Monaco in Monte Carlo, or chowing down on the famous pizza pies of Naples in Italy (home to the world’s first pizzeria in 1830).

One shore excursion is included at each port, with a wide list of optional excursions enabling passengers to customise their journey. The cruise is priced from $6,595 per person and departs at various dates all year around. A free cabin upgrade is available when booked before 30 November.

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Free Return Economy airfare to Europe* 2 night hotel stay & transfer in Lisbon 24 night cruise onboard Aegean Odyssey Overnight onboard in Venice & Monte Carlo 21 included shore excursions

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*All fares in AU dollars, per person, twin share based on lowest available category, includes on board gratuities & port taxes (correct as of 27 Sept 2018). Valid for new bookings only. Fly Free offer is based on economy class air to/from Sydney, Melbourne, Brisbane Adelaide & Perth only, specific airlines, routings & departure dates. Hotel & transfers between airport, port and hotel offered on dates specified on itinerary only, at the discretion of Voyages to Antiquity. Offers are capacity controlled and can be withdrawn or modified at any time without notice, and subject to availability at time of booking. Cancellation penalties & conditions apply. Prices based on payment by cash or cheque only. Travel agent service fees not included. Voyages to Antiquity reserve the right to change, correct errors, withdraw from sale any or all fares, itineraries, excursions & fees. For full terms & conditions visit www.voyagestoantiquity.com or visit your local preferred Travel Agent.

Mediterranean

Oludeniz Turkey

Sun Island Tours goes big in 2019 SUN Island Tours’ latest brochure for Greece, Turkey and Cyprus features 16 additional pages of new tours for the 2019 season.

New journeys added for next year include a range of culinary and wine programs on the Greek Islands and from Thessaloniki, as well as two new nine-day packages in Cyprus.

The new program from the Mediterranean specialists also features the return of popular favourites such as its Yachting – Share a Sail product. The option provides passengers with

the flexibility to charter a cabin as opposed to an entire vessel, with prices starting from $1,946 per person for an eight-day itinerary.

For travellers seeking to explore the Mediterranean with a decidedly more Turkish flavour, Sun Island Tours offers an eight-day Mediterranean Experience small group tour package. The adventure kicks off in the port city of Marmaris which boasts a turquoise coastline and pebbly beaches, before moving eastwards for a swim in the resort village of

Dreaming of a Spanish island hop?

MEDITERREANEAN cruise specialist Seadream Yacht Club is offering a seven-day Malaga to Barcelona sailing next year taking in some of the most popular coastal and island destination Spain has to offer.

The itinerary includes visits to the popular party island Ibiza, the resort town of Palma de Mallorca, and the port city of Tarragona in Spain’s Catalonia region.

Fun land excursions are also on offer for an additional fee such as chocolate-making courses in Barcelona and tours of the best tapas available in Malaga.

The cruise is scheduled to take place on board SeaDream I (pictured) 27 April to 4 May 2019.

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Oludeniz. The tour also spends some time in the ancient city of Aspendos, where travellers have the opportunity to check out the ruins of an ancient outdoor theatre, before proceeding inland to the Turkish capital of Ankara for some cultural history at some of its most famous museums.

The trip leads in at $1,641 per person and includes accommodation, meals and transportation (discounts of $150 available if booked before 28 February 2019).

Get to know your BDM Name and job: Leon Hill, BDM for Viking Cruises QLD What is your favourite destination?

I went to the south of France on our Lyon and Provence River Cruise. I was absolutely blown away by the beauty of the countryside. I also could not believe the Roman history that is there. Truly amazing!

What do you love about your job?

I love representing a product that I’m passionate about and that ticks so many boxes for people.

What do you see as the biggest challenge facing the industry?

Knowledge; there is so much information out there and so many travel options it is difficult to keep up. Updates and training sessions will keep you one step ahead of Google.

What is your favourite cruise destination?

I was recently onboard Viking Sun in Bermuda. I loved the fact that proper business attire is a business shirt with Bermuda shorts. Living in Brisbane, that would be the dream!

Brochures Qantas Holidays has released its 2019 UK & Ireland brochure, featuring an extensive new range of self-drives and extended tours throughout England, Scotland and Ireland. The program also includes city break packages in London, Edinburgh and the brand-new package in Dublin. The London accommodation section has also been separated into apartment and hotel style accommodation, making it easier for travellers to find the appropriate style of stay.

AAT Kings’ new Australia brochure for 2019/2020 includes over 40 itineraries along with two new trips.

The Guided Holidays portfolio has a selection of adventures ranging from exploring the Flinders Ranges, ancient Uluru and Kata Tjuta along with the lush wetlands of Kakadu National Park or making a trip south to Tasmania. One of the highlights is the Inspiring Australia, the 13-day Cairns to Sydney itinerary is priced from $8,225 per person twin share or $11,010 for single.

European Waterways’ 2019 brochure, features over 100 pages of luxury hotel cruises for the new season across Europe. Some of the highlights include UNESCO site visits, romantic dining experiences and wine tastings. Among the newest additions in France is a private tour of the French military stables of the Chateau de Fontainebleau, the 1,500room country house once was used

by French monarchs such as Louis VII and Napoleon III.

Bentours’ Scandinavia, Northern Europe & Expedition Cruising 2019/20 brochure features a new range of escorted small group tours. Additions include the 14-day Helsinki to Bergen trip which offers a night in a glass igloo, two nights at Kirkenes Snow Hotel in Gamme cabins, city tours of Helsinki and Bergen, along with a visit to Rovaniemi, the home of Santa Claus and winter activities. The brochure also features new multi-country tours that depart from London and Edinburgh and touring options in Germany and Poland.

Norwegian Cruise Line has launched its latest Worldwide Cruising Guide, featuring 2019 and 2020 cruise itineraries, fleetwide upgrades and information on product selling points.

The guide also contains information on ports guests can explore across Hawaii, Europe, Alaska, Asia, Australia, New Zealand and beyond, coupled with detailed itineraries to assist with trip planning. Highlights for the 2019 season include new Alaska cruise options and Europe with destinations including Iceland and St Petersburg.

Venture Far has released its 2019/20 Africa brochure featuring active, romantic and family orientated itineraries. The program includes a luxury safari escape while staying in lodges in Cape Town. Another highlight is the Boutique Botswana trip where travellers can stay in a range of accommodation including a lodge in the Okavango Delta, luxury tents overlooking Moremi Game Reserve, a safari lodge in Chobe National Park and at the historic Victoria Falls in Zimbabwe.

Nomad Unique has released new South America experiences with options to visit Rapa Nui, Patagonia, Peru, Antarctica and more. One of the highlights includes visiting Explora Valle Sagrado hotel, located between Cusco and Machu Picchu. The hotel offers over 20 tours which can be completed either on foot, by van or bike. Another adventure is the Antarctica 21 fly and sail expedition, where travellers will fly from Punta Arenas in the Chilean Patagonia directly to Antarctica to board an expedition ship.

The new TasVacations Tasmania 2019 brochure features 90 pages of self-drive holiday packages, accommodation, attractions and tours, group tours, guided walking holidays and air & sea travel. The program also includes an extensive six-page itinerary detailing key highlights of the linked touring routes around Tasmania, along with travel tips, event listings and information on booking King and Flinders Islands with flights, accommodation and car hire suggestions.

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Pacific Islands

Island home

With most of the island nations of the Pacific only a short flight from Australia’s east coast, they are an ideal place for a holiday. Each country is unique so read on to scrub up on your knowledge and make sure you can match the right destination to your client.

Solomon Islands From World War II relics scattered in the jungle to leaf-hut villages where traditional culture lives, Solomon Islands is a destination begging to be explored.

Along with attracting scuba divers, surfers and travellers looking to experience the destination’s unique culture, the Solomon Islands has also been attracting family groups, bird watchers, honeymooners, sports fishers and yachties.

One of the biggest developments in the region has been the opening of a new first-class resort in Honiara, the Coral Sea Resort & Casino.

The new property is located on prime beachfront, minutes away from the Honiara CBD and a 30-minute drive from Honiara International Airport.

Following developments of stage one, the resort now comprises five beachfront villas and 30 seaview suites. Once fully completed in late 2018, the property will feature an additional 70 suites and a deep-water marina. The resort’s signature dining facilities also include Haydn’s Steakhouse and romantic dining venue Harry’s Landing.

Another highlight has been extensive improvements at Munda Airport in the Western Province. The upgrades have allowed increased passenger movements, increased tourism to Western Province, improved safety for larger aircraft and opportunities to expand services in Munda Airport.

Travellers can reach the Solomon Islands’ capital Honiara in less than three hours when flying Virgin Australia from Brisbane.

New Caledonia Only a few hours away from Australia’s east coast, New Caledonia offers travellers a taste of French culture in a tropical setting. The country’s mix of French and Melanesian cultures combines gourmet food, sandy beaches, French cowboys, tribal stays and activities galore. Recognised for its cosmopolitan capital, Noumea, the destination’s other parts worth seeing include the Heart of Voh, the Loyalty islands and Isle of Pines.

New Caledonia’s mixed heritage creates a unique and interesting architectural landscape, as traditional buildings sit next to avant-garde structures and neighbourhoods featuring both

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European and Chinese colonial buildings. Some highlights include the cottages in the Vallée des Colons and the mansions of Faubourg Blanchot, as well as the strikingly modern Tjibaou Cultural Centre in Nouméa.

Six parts of New Caledonia’s lagoon were also named a UNESCO World Heritage area, with the lagoon home to one of the largest coral reefs in the world, along with hundreds of sea animals like fish, turtles, birds, whales, dugongs and crabs. The lagoon also lends itself to windsurfing, kitesurfing, snorkelling, canoeing and scuba-diving.

Pacific Islands

Vanuatu Just a few hours from the east coast of Australia, Vanuatu is a mecca for adventure seekers, families and honeymooners. With direct flights from Brisbane and Sydney to the main island of Efate and capital of Port Vila, and direct flights from Brisbane with Air Vanuatu to Espiritu Santo – Vanuatu’s largest island you are guaranteed a hassle-free journey.

Dubbed “The Land of Smiles”, Vanuatu celebrates its 110 distinct cultures and languages through dances, ceremonies and artistic styles. Travellers are also treated to a range of activities including ziplining, horseriding and watersports, along with day trips to

Efate’s surrongind islands such as Lelepa and Pele. A trip to Espiritu Santo or Tanna islands with their pristine beaches, natural blue holes and active volcano Mt Yasur is highly recommended.

For places to stay, the newly opened Rockwater Resort on Tanna Island contains 10 suites overlooking the ocean, a specialty Mediterranean restaurant, bar and swimming pool. Another spot is the Barrier Beach Resort located on the island of Espiritu Santo, a beachfront hotel that’s set to open at the end of 2018. If you’re looking for something closer to Port Vila try Eratap Beach Resort which features new Deluxe Villas.

Fiji Less than four hours from Sydney, Fiji is a destination that is recognised for its warm friendly locals, its range of resort offerings and laid-back approach.

Located on a white sand beach along the South Pacific Ocean, Six Senses Fiji is one of the newer luxury resorts to have opened its doors. The resort features a wellness program with yoga, wellness analysis, a superfood menu, and a “farm to plate” approach when it comes to food and drinks.

Other new accommodations include the Pullman Nadi Bay and the recently renovated Yasawa Island Resort; the Savasi Island is also set to double its capacity in 2019 and Nanuku Auberge Resort will open new villas at the end of 2018. Fiji is also popular for its adults-only private islands such as Tokoriki Island Resort, Royal Davui and Likuliku Resort.

For clients wanting to explore the local culture and way of life but also contribute positively, book with Hands-On Journeys tours. The company offers off-the-beaten track tours to remote local villages.

For thrill seekers, there all sorts of activities including the Talanoa Treks a multi-day hiking tour inland, surfing, diving with sharks in Yasawa Islands and Beqa Lagoon, quad bike tours, Sigatoka River Safari and white-water rafting. ©Free vector maps

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Pacific Islands

Cook Islands Only 32 kilometres circumference, the main island of Cook Islands, Rarotonga, is easily accessible no matter where visitors stay. Travellers can explore the beaches, cafes and restaurants by scooter, electric bike, car and bus. It is ideal for any traveller including couples, singles and families who are looking for an island getaway.

In terms of accommodation, the Cook Islands contains a variety of new upscale offerings as well as the casual backpacker style properties. The all-new three-star Moana Sands Lagoon Resort in Rarotonga is an adults-only property boasting 24 beachfront rooms overlooking Muri Lagoon. All

rooms come complete with a patio or balcony and new facilities. Other options include Pacific Resort Rarotonga, which has fully renovated its standard studio and standard family rooms, along with the Pacific Resort Aitutaki, offering two new premium beachfront bungalows, taking the total number of beachfront rooms to 29 rooms.

Cook Islands Tourism has also launched a self-guided QR code experience along the Raemaru Trek in Rarotonga. This digital element will be placed at points along the trek to provide information for hikers and walkers such as safety tips and environmental messages.

Samoa With a major waterfront development under-way to enhance experience from entertainment to cuisine, Samoa is a developing destination that’s aiming to grow in a sustainable manner.

The destination’s peaceful and culturally rich appeal makes it suitable for all kinds of travellers who may be seeking adventure, family holidays or a romantic getaway.

Samoa’s accommodation options include Le Lagoto Resort & Spa located on the island of Savaii, a boutique resort containing 10 bungalows and two family rooms; Seabreeze Resort on Upola Island featuring Ocean View Villas with lava rock bathrooms, large pavilions and double hammocks; and the Stevensons at Manase, located on the north coast of Savaii. The beachfront accommodation ranges from eurofales, which have their own en-suite through to deluxe suites.

In terms of flights from Australia, Samoa Airways has already grown to offer five direct flights weekly, one from Brisbane and four from Sydney. The airline is also adding a twice-weekly service on 13 Nov, using a Boeing 737-800 aircraft, thus injecting a further 14,000 seats into the market.

“Samoa is truly the heart of Polynesia and a place Australians want to visit to experience the breath-taking natural beauty, authentic culture and the warm and renowned Samoan hospitality,” said Brisbane Airport Corporation chief executive officer Gert-Jan de Graaff.

©Free vector maps

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Last word

Celebrity spotting CONGRATULATIONS to this months celebrity spotting winners! If you have a photo with a celebrity and you’d love the industry to see it, make sure you send it in to competition@travelbulletin.com.au for your chance to be published! You might even win yourself a double movie pass...

Oh wow... Nadine Jones of Jones & Co Repesentation recently ran into cult favourite actor Owen Wilson while they were cruising down the Nile in Egypt!

Funnies Flashback We love trawling through the Travel Daily Window Seat archives. Here’s a gem from 2008.

TWO pilots in India are facing disciplinary charges after needing to be woken by air traffic control when they allegedly dozed off during a flight. The Times of India says the Air India flight from Jaipur to Goa two weeks ago overshot its destination, with controllers only realising the problem when it entered Mumbai airspace at high altitude.

Travel Counsellor Hamish Naicker appropriately ran into everyone’s favourite Aussie chef Maggie Beer, in a local market in Gaia, Portugal!

CrossWORLD

Medium

HOW much have you travelled, and where in the world. Perhaps your experience across the globe will help you solve this crossword...

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ACROSS 1. Bucharest is the capital (7) 4. Resort Town in the Canadian Rockies (5) 7. Jordan’s capital (5) 9. Largest city in Texas (7) 10. Island nation in the Persian Gulf (7) 11. Mediterranean island nation (5) 12. Capital of the Bahamas (6) 13. This lake sounds serene (6) 16. Asian country (5) 18. Capital of Cyprus (7) 19. Home of Disney World (7) 20. Australian town, ___ Springs (5) 21. Sea between Ireland and England (5) 22. Tirana is the capital (7) DOWN 2. Largest city of Tennessee (7) 3. Piraeus is this city’s major port (6) 5. Region of South Africa and Brazilian port (5) 6. Helsinki is the capital (7) 8. Tourist attraction ___ Falls (7) 11. Strait between Indonesia and Malaysia (7) 12. Capital of Kenya (7) 14. World’s largest inland sea (7) 15. Bordered on the east by Zambia and on the west by the Atlantic Ocean (6) 17. City in 16 across (5)

www.puzzlechoice.com– visit them to view hundreds of different puzzles, with new ones frequently added!

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