November 2019
The green pioneer is here
Discover Antarctica with the experts
––– Antarctica is one of the places where Hurtigruten has an unparalleled level of expertise to take your clients into pristine wilderness and raise their journey to a whole new level.
Why Hurtigruten? With 125 years of know-how sailing in polar waters, we create an unrivaled experience in Antarctica and the Arctic. The fleet are all purpose-built to navigate safely and comfortably under extreme conditions from Pole to Pole. As the world leader in exploration travel, Hurtigruten delivers the most authentic expedition cruise experiences for your clients. The on-board Expedition team are experts in fields such as geology, history, ornithology, marine biology, oceanography, Arctic survival, photography and more, giving you deep insight to interesting topics during the voyage. We’re an industry leader in sustainability and the pioneer in polar waters sailing using hybrid electric technology. This supports our deep commitment to preserving polar waters and the destinations we visit. We’re continually customising our expedition experiences to appeal to travellers seeking to connect with their inner explorer. Our Expedition teams are the best in the industry. Our range of exciting Antarctica activities include: small boat cruising, kayaking, birdwatching, snowshoeing, nature walks, camping and lectures.
Early Bird Specials
Save up to $5000 on lead cabins on selected 2020 – 2021 Antarctic Season departures Higher savings of up to $9000 per cabin based on a lead in suite on selected departures are also available Book between 25 Oct, 2019 to 13 Dec, 2019 to secure some amazing savings on selected 2020 – 2021 Antarctic Season departures. Offers available on selected 2020-2021 Antarctic season departures. Other Terms and Conditions apply.
Our expedition cruises are exceptional value. Your clients will have memorable and life-affirming encounters with nature, wildlife and culture far exceeding their investment.
go to hurtigruten.com.au or call 1300 322 062
November 2019
DO wholesalers Have a future? 2020 Hot Spots
Mediterranean Polar Regions Canada
ELEVATING ALL-INCLUSIVE LUXURY RIVER CRUISING
to an entirely new level in 2020. DISCOVER FOUR NEW SUPER SHIPS IN EGYPT, PORTUGAL, ITALY AND VIETNAM & CAMBODIA.
SAVINGS UP TO 30% ON SELECT 2020 CRUISES, DURING OUR 100th ANNIVERSARY CELEBRATION EVENT*.
FOR MORE INFORMATION, PLEASE VISIT UNIWORLD.COM OR CALL 1300 780 231 *Conditions apply.
Contents
30
44
38
14 Features
Cover story
30 2020 hot spots
14 The future of wholesalers
We’ve done our research to find out which destinations will be top of travellers lists next year
38 Mediterranean Brian Johnston discovers the drive between Pisa and Venice
44 Polar Regions Ben Groundwater finds out there’s more to Antarctica than the wildlife
With the recent demise of Tempo Holidays and Bentours, Steve Jones investigates if there’s a place for wholesalers in the travel industry.
Monthly
Must-sees on Canada’s west coast
43 Brochures 54 Last word
Columns 02 From the publisher 06 Steve Jones
02 State of the industry 08 Issues and trends 18 Business view
50 Canada
24 Cruise
22 Business Events News
08 AFTA View 10 AusChamber View 23 AACB View 26 CLIA View
This month’s contributors Steve Jones, Joel Katz, Jayson Westbury, John Hart, Brian Johnston, Ben Groundwater, Craig Tansley, Jenny Piper, Jill Schoolenberg, Rose Toohey, David Smyth, Greg Schein, Christian Schweitzer, Andrew Hiebl Bottom left – ©Sandra Petrowitz/Chimu Adventures
EDITORIAL Editor in Chief and Publisher – Bruce Piper Co-ordinating Editor + Production – Sarah Beyer Ph: 1300 799 220 or 02 8007 6760 sarah.beyer@traveldaily.com.au
6,770 5,355
Avg Net Distribution per Issue
This publication is independently audited under the AMAA's CAB Total Distribution Audit.
1 Apr Reporting Period: 16 Apr2018 2016to– 31 16 Mar Sep 2019 2016 - Publisher Statement
Editorial team – Jasmine O’Donoghue, Adam Bishop, Nick O’Donoghue, Myles Stedman, Sarah Fairburn, Janie Medbury
Advertising National Sales Manager Lisa Maroun Ph: 0405 132 575 or 02 8007 6760 lisa.maroun@travelbulletin.com.au
Suite 1, Level 2, 64 Talavera Rd Macquarie Park NSW 2113 Australia PO Box 1010 Epping NSW 1710 Australia Tel: 1300 799 220 (+61 2 8007 6760
ART Design – Sarah Beyer, Wendy St George
www.travelbulletin.com.au
Publishing Director – Jenny Piper
travelBulletin is part of the Business Publishing Group family of publications
travelBulletin November 2019
1
State of the industry
From the publisher Bruce Piper
IN BRIEF
2
Those who are acquainted with veteran Adelaide travel agent Max Najar will agree that he is definitely one of the industry’s many interesting characters. A brief conversation reveals his wealth of knowledge and experience in travel – not to mention an abounding enthusiasm to offer full and frank, well-thought-out opinions. Less well known – but certainly coming to the fore recently – is his remarkable tenacity, particularly when it has come to the pursuit of a former consultant within his Axis Travel business, who last month finally pleaded guilty to multiple offences of fraud against the agency and its clientele. The incident saw Arthur Zacharias arrested three years ago in relation to an elaborate scheme involving the issuance of fake travel documents and fraudulently opened bank accounts. Some Axis customers were stranded overseas or with unpaid bookings for future holidays, and it’s my understanding Najar spent hundreds of thousands of dollars of his own money repatriating clients to protect his agency’s reputation. As has been evident in allegations of impropriety around several recent travel industry collapses, white collar crime is very difficult to prosecute in Australia, and Najar must have been tempted many times to let the matter rest or reach some sort of compromise. However the Axis Travel chief has relentlessly pursued the matter, with the assistance of the
Tempo collapse reverberates The most recent report from the administrators of the collapsed Tempo Holidays Pty Limited confirms expectations that unsecured creditors are unlikely to see anything from the company’s administration. The document details the steady decline of Tempo Holidays and Bentours over the three months prior to their collapse, as cash flow from customer payments dried up during a traditionally slow time of the year and was unable to be topped up from the global treasury operations of its parent firm, Cox & Kings because of a “standstill agreement” with its bankers. Interestingly, administrator Laurence Fitzgerald suggests
travelBulletin November 2019
South Australian Police and GowGates Insurance Brokers. Najar’s efforts are an inspiration to all of us and a reminder matters of principle are worth standing up for, even when there is a significant cost involved. MEANWHILE SeaLink Travel Group could be set for a significant metamorphosis, after announcing the massive $635 million acquisition of public transport operator Transit Systems. The biggest deal in SeaLink’s history looks more like a reverse takeover – given SeaLink’s $397 million market capitalisation prior to announcing the purchase – while Transit Systems CEO Clint Feuerherdt is set to replace long-time SeaLink chief Jeff Ellison as CEO. Transit Systems is Australia’s largest private operator of metropolitan public bus services and also has operations in London and Singapore, with the deal touted as a “strategically compelling acquisition creating a leading Australian multimodal transport provider”. Not much mention of travel and tourism there – despite the company’s full name actually including the word “Travel”. SeaLink’s longstanding tourism operations in South Australia, plus its ownership of Kingfisher Bay Resort on Fraser Island, weren’t referenced at all in the announcement of the deal. Of course I’m just speculating, but it will be interesting to see where the priorities of the newly minted SeaLink CEO lie when it comes to these operations which suddenly are no longer “core” to the business.
the company had been trading while insolvent for some months, with the situation a stark contrast to repeated assurances from local management that Tempo Holidays and Bentours were unaffected by the financial issues at their India-based parent company. As this issue of travelBulletin goes to print there are moves afoot to sell parts of the business, with Fitzgerald confirming exclusive due diligence with one preferred bidder after receiving 21 expressions of interest. Several players are also moving swiftly to fill the gap left by Bentours’ demise, including 50 Degrees North which has launched a new NORD Journeys brand, and Adventure World Travel which has announced a new partnership with key
Viking VIPS explore russia
supplier Hurtigruten Cruises as well as the development of a dedicated Scandinavia program.
HLO buys TravelEdge Helloworld is expecting to boost its annual TTV by more than $300 million through the acquisition of CT Partners member TravelEdge. HLO paid $28 million for the business, described as “one of Australia’s largest privately owned corporate agencies”. The operation will continue to be run from its Sydney office by CEO Kim Wethmar, while TravelEdge cofounder Grant Wilson will relinquish his position on the AFTA Board after also stepping down as Chair of CT Partners – a role held since 2007. Helloworld CEO Andrew Burnes said the acquisition would boost corporate TTV to more than $2.4 billion, taking into account wholly owned operations and business network members in Australia and New Zealand. Meanwhile CT Partners said it was “business as usual” despite the departure of TravelEdge. GM Ian Edwards said the 21-strong group had a combined annual TTV of $1.5 billion, with TravelManagers’ Barry Mayo stepping in as interim Chairman.
New York in Qantas, Air New Zealand sights Qantas’ much-hyped “Project Sunrise” plan to operate non-stop flights from Sydney to both London and New York took a step forward last month when the carrier rejigged a 787 delivery flight to operate direct from New York with about 50 people on board. Billed as a scientific experiment to gather data on the impact of such a long sector, participants wore activity trackers and underwent a prescribed timetable of activity and sleep to see how the routine would impact jetlag. While QF is pushing Airbus and Boeing for new, longer-range versions of their planes to achieve the goal, it should be noted that the proposal is also being used to leverage a new industrial agreement with pilots, some of whom are pushing back on new employment conditions which QF CEO Alan Joyce says are necessary to make the flights financially viable.
Viking Cruises took representatives of several of its VIP partners including Magellan Travel, Virtuoso, Phil Hoffmann Travel, Flight Centre and TravelManagers on a Waterways of the Tsars river cruise from Moscow to St Petersburg last month. The trip explored the highlights of both cities as well as experiencing authentic Russian culture along the Volga River. Pictured are Tania Myles, TravelManagers; Jeff and Ruth Leckey, House of Travel NZ; Karen Robinson, Travel View Avalon, NSW; Janette Wall, Travel Associates Balgowlah, NSW; Keira Smith, Viking Cruises; David Stafford, Magellan Travel; Michelle Black, Viking Cruises; Genevieve Thompson, Phil Hoffmann Travel; & Michael Londregan, Virtusoso.
“
There is no denying [Sandra Chipchase] has the most outstanding track record of achievement of any tourism, business events or major events executive in the nation
”
Stuart Ayres, NSW Tourism Minister
Meanwhile a masterstroke of timing from Air New Zealand saw it announce its own non-stop services from Auckland to New York, just after the Qantas fanfare around its test flight. And by contrast, NZ’s plan is a reality, rather than theory, with a lower-density 787-9 in its fleet already having the required range. Air NZ will debut its New York non-stops in October next year, boosting its North American network to six destinations. At the same time NZ has taken the sensible decision to shutter its long-running Los Angeles-London flight which will also see it close a significant crew base in the UK. The savings from the move will be redirected to routes with a “higher potential for profitable growth,” according to acting CEO Jeff McDowall, whose replacement early next year by US-based Walmart CEO, Greg Foran was also unveiled last month.
Chipchase departs DNSW Sandra Chipchase, who has led Destination NSW since 2011, last month announced she would step down in December. While there have previously been suggestions
of a fractious relationship with the state government, her departure was lamented by NSW Tourism Minister, Stuart Ayres, who highlighted a litany of successes under Chipchase’s tenure, including major reforms of regional tourism in NSW. “Sandra negotiated key airline, travel trade and media partnerships... under her exceptional leadership, innovation and negotiation skills, NSW became number one again. There is no denying she has the most outstanding track record of achievement of any tourism, business events or major events executive in the nation,” Ayres said. It’s unclear what the next step will be for Chipchase, who will also relinquish her role as Executive Producer of Sydney’s Vivid Festival. A recruitment process for her replacement is now under way.
Delta takes LATAM stake Delta Air Lines continued its strategy of expansion through equity partnerships last month, with the announcement it would take a 20% Continues over page
travelBulletin November 2019
3
State of the industry Continues from previous page
HEADLINES 23 Sep Tempo collapse “travesty” 23 Sep Tempo administrator named 24 Sep HLO acquires TravelEdge 24 Sep More direct India flights? 25 Sep Tempo creditors sought 25 Sep Jetstar to pull NZ regional? 25 Sep AFTA releases fact sheet 26 Sep AFTA debunks TCF claims 26 Sep MU Shanghai-Perth trial 27 Sep Delta swoops on LATAM 27 Sep US travel forecast to grow 30 Sep “More to the Maldives” 30 Sep Saudi new scheme detailed 01 Oct Qantas ups Woolworths 01 Oct WWT woos Ackerman 02 Oct MEL screening upgrade 02 Oct C&K India cuts unpaid staff 03 Oct VA Haneda bid backed 03 Oct NZ Tempo liquidator report 04 Oct Tempo collapse laid bare 04 Oct VA boosts reward costs 08 Oct SeaLink on the buses
stake in South American airline group LATAM. The US$1.9 billion deal will also have a significant impact on the global airline landscape, with LATAM to leave the oneworld alliance under which it currently closely cooperates with American Airlines. LATAM hasn’t said whether it will join Delta’s SkyTeam, but the departure leaves a major “white spot” in the oneworld map – an issue sure to be on the mind of the alliance’s CEO, former Qantas, Emirates and Helloworld senior executive, Rob Gurney. In the wake of the announcement, Qantas was quick to note that there was no change to its codeshare with LATAM. “Qantas and LATAM have agreed that the bilateral agreement we have works well for customers, and we will look for opportunities to enhance it in future,” the carrier said.
Journey Beyond grows Experiential tourism group Journey Beyond has added yet another business to its burgeoning portfolio, with the acquisition of premium small
group operator Outback Spirit. The Albury-based company will continue to be led by founders Andre and Courtney Ellis, with the deal said to give Journey Beyond a “comprehensive national presence” with operations in every state and territory of Australia. Journey Beyond has major bases in Broome and Darwin, operating 250 departures across 20 fully escorted 4WD touring routes and safaris each year in Arnhem Land, the Kimberley, the Pilbara, Central Australia, outback Queensland and Tasmania. Other Journey Beyond brands include the Indian Pacific, The Ghan, The Overland and the soon-to-debut Great Southern rail journeys, along with Cruise Whitsundays, Rottnest Express, Sal Salis Ningaloo Reef, Darwin Harbour Cruises, Horizontal Falls Seaplane Adventures, Eureka 89 and Eureka Skydeck. Journey Beyond is owned by Quadrant Private Equity, which has been steadily expanding the business since acquiring Great Southern Rail in 2016 and placing it under the Experience Australia Group banner. Last year Journey Beyond recorded $177 million in TTV.
08 Oct New RCL Australia head 09 Oct AW accelerates Scandinavia 09 Oct FCTG $7 million Tempo hit 10 Oct Viking Expedition Cruises 10 Oct Axis fraudster pleads guilty 11 Oct NZ names Foran as CEO
Encore Journeys loves Lorelle
11 Oct Qantas updates its terms 14 Oct Tempo creditors revealed 14 Oct Tasmania’s fresh campaign 15 Oct Vistara Australia codeshare 15 Oct Tempo to be liquidated 15 Oct Destination NSW CEO to step down 16 Oct C&K USA goes down 16 Oct Jetstar pulls regional NZ 17 Oct Journey Beyond purchase 17 Oct Rail Europe’s new tech 18 Oct Record growth for ATAC 18 Oct Qantas gives jet lag insight 21 Oct Qantas’ JFK-SYD record 21 Oct FCTG cops fine over ads 22 Oct Virgin set for Haneda flights 22 Oct Regional dispersal is low 23 Oct NZ Auckland-NYC non-stop 23 Oct Tempo insolvent trading 23 Oct Airport report slammed
4
travelBulletin November 2019
Melbourne travel agency Encore Journeys held its annual Love Lorelle Cocktail Party last month, with the event held in memory and celebration of long-time staffer Lorelle Taylor who passed away from brain cancer in January 2017. The fundraiser supports Carrie’s Beanies 4 Brain Cancer, and has raised alomost $20,000 over the last two years. About 75 people attended the party, with organisers aiming for 100 next year. Pictured are Love Lorelle committee members for 2019, Olivia Weatherley, Nicola Bowman, Kathy Gambell, Deb Wilkinson and Bill Clohesy.
Data Room
All the latest statistics from the ABS and BITRE to keep you in the loop.
Domestic On Time Performance
ARRIVALS
September 2019
Jetstar
Source
72.1% 71.1% 2.9%
Arrivals on time Departure on time Cancellations
Trend (000)
China 127.9 New Zealand 118.6 USA 69.8 UK 58.6 Singapore 43.1 Japan 42.4 India 35.4 Malaysia 34.1 Hong Kong 28.2 South Korea 23.7 All inbound 812.6
Qantas
Arrivals on time Departure on time Cancellations
RETURNS
Top 10 destinations, August 2019
75.1% 78.3% 3.3%
Original (000) 128.3 124.7 52.0 36.1 44.2 63.1 33.3 46.6 33.8 21.0 789.20
Trend Jul 19/ Aug 19 % +2.0 +0.3 +0.6 +0.2 +1.2 +0.8 +2.5 +1.7 +0.8 -0.3 +0.9
Top 10 destinations August 2019 Destination
Trend Aug 18/ Aug 19 % +5.5 +2.2 +8.7 -3.6 +15.1 +7.5 +17.5 +1.1 +7.3 -2.6 +5.2
Trend (000)
New Zealand 121.6 Indonesia 119.4 USA 89.5 UK 55.5 China 52.1 Thailand 45.3 Japan 43.5 India 36.2 Singapore 33.6 Fiji 29.3 All outbound 955.8
Source: ABS
Original (000)
Trend Jul 19/ Aug 19 % +0.5 +1.6 +1.0 +0.7 +0.3 -0.1 +0.6 +0.8 +0.8 +0.2 +0.7
112.6 132.9 84.6 72.5 35.6 45.9 17.6 18.7 29.7 32.4 931.0
Trend Aug 18/ Aug 19 % +1.4 +12.5 -1.6 +0.9 +3.3 -4.6 +12.5 +7.1 -5.6 +3.7 +3.2
Source: ABS
ENDED DECEMBER 2017 +1
International Passengers Carried (thousands) - December 2015 to December 2017
All airlines
76.2% 78.4% 2.2%
+5.5%
Arrivals on time Departure on time Cancellations
%
74.6% 78.0% 2.1%
1. 6
Virgin Australia
Arrivals on time Departure on time Cancellations
+9
DOMESTIC AIR MARKET
.0 %
August 2019
+1 2.3 %
- 1. 1
Dec-17
Nov-17
Oct-17
Sep-17
Aug-17
Jul-17
Jun-17
May-17
Apr-17
Mar-17
Feb-17
Jan-17
Dec-16
Nov-16
Oct-16
Sep-16
Aug-16
Jul-16
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
.0 %
*Percentage points difference
+0
Aug 19
% +1.6
Total pax carried Revenue pax km (RPK) Avail seat kms (ASK) Load factor (%) Aircraft trips (000)
Growth Yr to Yr to Growth % Aug 18 Aug 19 % INBOUND OUTBOUND 5.18m 5.19m +0.2 61.09m 60.97m -0.2 6.05bn 6.09bn +0.6 71.23bn 71.13bn -0.1 7.47bn 7.39bn -1.1 88.59bn 88.53bn -0.1 81.1 82.5 +1.4* 80.4 80.3 -0.1* 53.9 53.5 -0.8 632.2 634.6 +0.4
-2.5%
Aug 18
-0.3%
%
+2.6%
Source: BITRE
International Air Market Share
International Passengers by Major Airlines - Year ended December 2017
International passengers by major airline – year ended July 2019 Qantas Airways, 17.5% Qantas Airways,
Others, 31.7%
Jetstar, 8.6%9.1% Jetstar,
Emirates, Singapore Airlines,8.3% 8.3%
X, 2.7% ChinaAirAsia Southern Airlines, 3.1% Qatar Airways, 2.9% Etihad Airways, 3.2%
Singapore Emirates, 7.2% Airlines, 8.1%
AirAsia X, 4.0% China Southern Airlines, 3.2%
Top 10 city pairs, July 2019
City pair
16.4%
Others, 30.7%
INTERNATIONAL AIR ROUTES
Cathay Pacific Air New Cathay Pacific Air New Zealand, 6.8% Airways, 4.5% Zealand, 6.6% Airways, 4.6% Australia, 6.6% VirginVirgin Australia, 6.0% Source: BITRE
Singapore-Melbourne Auckland-Sydney Singapore-Sydney Auckland-Melbourne Hong Kong-Sydney Singapore-Perth Auckland-Brisbane Singapore-Brisbane Los Angeles-Sydney Denpasar-Perth Top 10 City Pairs Other City Pairs ALL CITY PAIRS
Year ended
Year ended
Year ended
Passengers % of total % change YE Jul 19 19/18 1,638,369 3.9 +12.3 1,583,886 3.8 +2.6 1,513,429 3.6 +0.0 1,243,547 3.0 -0.3 1,217,075 2.9 +11.6 1,103,204 2.6 -2.5 952,811 2.3 -1.1 914,008 2.2 +9.0 909,841 2.2 +5.5 879,804 2.1 +1.6 11,955,974 28.4 +3.8 30,189,537 71.6 +3.1 42,145,511 100.0 +3.3
Source: BITRE
International Passengers by Uplift/Discharge City Pairs Australian
Passengers YE Jul 18 1,458,522 1,543,658 1,513,419 1,247,201 1,090,481 1,131,025 963,801 838,918 862,380 865,937 11,515,342 29,274,021 40,789,363
travelBulletin November 2019
% of
% Change
5
State of the industry MAIN DOMESTIC ROUTES Top 10 domestic city pairs, August 2019
City pair
MelbourneSydney Brisbane-Sydney BrisbaneMelbourne Gold CoastSydney AdelaideMelbourne Melbourne-Perth Gold CoastMelbourne Adelaide-Sydney Perth-Sydney Hobart-Melbourne All city pairs
Most popular websites in travel - agencies August 19 compared with July 19
Passengers Passengers % change YE Aug 18 YE Aug 19 (000) (000)
Rank Website
1
9,271.4
9,166.9
-1.1
4,816.4
4,807.3
-0.2
3,570.2
3,595.9
+0.7
2,756.5
2,695.2
-2.2
2,499.2
2,517.8
+0.7
2,072.2
2,121.5
+2.4
2,060.0
2,090.3
+1.5
9
1,913.8 1,719.4 1,641.9 61,089.2
1,874.8 1,690.5 1,666.8 60,974.9
-2.0 -1.7 +1.5 -0.2
10
2 3 4 5 6 7 8
Webjet Australia Skyscanner Australia Expedia Australia Wotif.com Flight Centre Velocity Frequent Flyer Google Flights Luxury Escapes Cheap Flights Aus and NZ Lastminute.com.au
Visits % share Aug 19
Relative % dif Aug to Jul
Rank Jul 19
13.38
+1.98
1
10.26
-1.25
2
8.71 6.80 6.52
-4.18 -4.23 +13.59
3 4 5
4.00
+3.36
6
3.56 3.38
+1.42 +4.00
7 8
2.53
+7.20
9
1.87
-8.78
10
Source: Hitwise
AUSTRALIAN AIRPORTS
International passengers through Australia’s major international airports, July 2019 City pair Sydney Melbourne Brisbane Perth Adelaide Gold Coast Cairns Avalon (a) Darwin Canberra (b) Sunshine Coast (c) Port Hedland Newcastle (d) Townsville (e) Norfolk Island (f) ALL AIRPORTS
Passengers YE Jul 18 16,497,945 10,851,405 5,945,947 4,356,686 1,000,124 1,067,959 674,151 .. 243,661 94,814 13,739 7,563 .. 35,369 .. 40,789,363
Passengers YE Jul 19 16,868,285 11,348,551 6,276,888 4,321,304 1,075,478 960,007 660,737 276,123 240,882 86,503 14,019 8,791 6,687 1,256 .. 42,145,511
% of total % change 19/18 40.0 +2.2 26.9 +4.6 14.9 +5.6 10.3 -0.8 2.6 +7.5 2.3 -10.1 1.6 -2.0 0.7 .. 0.6 -1.1 0.2 -8.8 0.0 +2.0 0.0 +16.2 0.0 .. 0.0 -96.4 .. .. 100.0 +3.3
(a) Scheduled passenger services commenced Dec 2018 (d) Scheduled services (seasonal) recommenced Nov 2018 (b) Scheduled services recommenced Sep 2016 (e) Scheduled services ceased Sep 2018 (c) Seasonal services only (f) Scheduled services ceased May 2017
Source: BITRE
Source: BITRE
Steve Jones’ Say It’s five years since the Travel Compensation Fund (TCF) was bumped off, yet its ghost still roams the corridors of the Australian Federation of Travel Agents (AFTA). Since the untimely demise of Tempo Holidays and Bentours the TCF’s spectre has again dogged AFTA Chief Executive Jayson Westbury. Westbury was, of course, the architect of the TCF’s closure as he cajoled the industry, into a deregulated environment where consumers were no longer
6
travelBulletin November 2019
automatically financially protected from supplier failure. It was, naturally, a highly contentious restructure. It clearly remains so. In the aftermath of the Tempo Holidays and Bentours failure, some agents called for its return, no doubt mightily peeved at once again facing the financial and reputation backlash created by events out of their control. Ah, but the TCF would not have helped in the Tempo situation, agents were told by AFTA. Really? That’s not how the old TCF regime sees it. Under the former regulated environment, whatever the circumstances behind a collapse, all consumers would have been compensated, with the TCF prepared to take legal action to recover funds. Whatever the truth, it’s all rather academic. Chances don’t come much more remote than a regulatory body rising from the ashes of TCF and replacing the current AFTA Travel Accreditation Scheme (ATAS). But that doesn’t mean we should shrug our shoulders and assume nothing can be done. Already there is the chargeback scheme whereby agents can protect themselves in the event of consumers being refunded by credit card providers. But gaps remain. People paying with cash, for example, are left to pick up the
“
People paying with cash, for example, are left picking up the pieces. They would have been protected under the TCF. Can the industry find a way to appease these... consumers who have lost all confidence in their travel agent?
”
pieces. They would have been protected under the TCF. Can the industry find a way to appease these disgruntled cash-paying consumers who have lost all confidence in their travel agent? It’s got to be worth a discussion. As far as the demise of Tempo Holidays and Bentours is concerned, it was a miserable end to such enduring trade brands. By all accounts, blame should be directed towards their parent company, Cox & Kings. Particularly galling were the statements disseminated on behalf of the local business. In early August, as financial concerns began to emerge at Cox & Kings, the trade was assured that both Tempo Holidays and Bentours were in rude health. Fear not, we were told, the brands “function independently” of its parent. The following week, after AFTA rightly cancelled Tempo Holidays and Bentours’ ATAS accreditation, the local operation again stressed that it was business as usual. That was staggeringly disingenuous, bordering on a calculating lie. Whoever was responsible for such deceptive statements needs bringing to account. At least the TCF would have tried.
Book with confidence. Fabulous Package Rates, Book Now Pay Later. ASK US HOW
ENJOY TODAY
www.expedia.com.au/taap
Issues & trends
AFTA view Jayson Westbury, chief executive AFTA
Last month was definitely not one of the best months in the Australian travel industry. I am of course referring to the collapse of Tempo Holidays and Bentours which by all accounts is one of the larger wholesaler collapses the Australian market has experienced, and certainly the largest travel company collapse the Australian market has experienced for some time. Why? That really is the question that remains on everyone’s lips and I suspect it will be some time, if indeed at all that we will really truly find out the truth about what actually caused this great company Cox & Kings, the parent company to Tempo Holidays and Bentours to get into so much trouble financially. At a local level Tempo Holidays and Bentours was a well-run business, was ATAS accredited and for years it had satisfied all the requirements, was run well, had good product and procedures and was well regarded. Then seemingly very quickly and suddenly and without a great deal of notice is all went pear shape. Off the back of all this, and I guess not surprisingly, the industry has been awash with debate and dialogue about what we should and could do to better mitigate against the kinds of losses that so many consumers and travel agents have endured as a result of the collapse of this company. Calls for this and statements about that and suggestions that things could have been different “if only...” have all been out there and are not without being heard. I understand how frustrated travel agents in particular feel I understand how about being placed in the middle of this kind of mess. I have been frustrated travel now in many large scale agents in particular involved collapses since arriving in my feel about being role at AFTA and without question placed in the middle every one of them has a different story and a different outcome. of this kind of mess For this short column what I can say is there is not an easy fix to this problem. In order to create a solution that everyone will be happy with, we need answers to questions such as who should pay, how much should they pay, should it be government, should it be industry, should it be mandatory, does everyone agree – this is not an easy task. But what I can say is that without question the issue of supplier collapse remains well and truly on the To Do list for AFTA. In part the ACS scheme has solved this issue for some travel agents – this is undeniable. I accept that for those consumers who paid in cash there is no solution, though I would say that there is no part of the Australian economy where cash is really protected. No doubt many will continue to express their views, as everyone is entitled to do, but the key for me is to find a solution that can be implemented and delivered in an affordable way that meets the needs of the majority of the industry. That is what AFTA will be exploring and I hope in 2020 we will find a solution that we can all live with – let’s give it a shot.
“ “
8
travelBulletin November 2019
TTC MD Australasia John Veitch; AAT Kings MD Matt CameronSmith; and Brett Tollman, The Travel Corporation CEO
Sign the pledge, urges TTC chief The Travel Corporation’s global CEO, Brett Tollman, characterised as an “eco-warrior,” is actively putting his money where his mouth is through the wide range of philanthropic activities undertaken by the company’s TreadRight Foundation. In Australia last month to help promote the launch of AAT Kings’ 2019/2020 programs, Tollman urged the industry to stand alongside the organisation by committing to a pledge to “Make Travel Matter”. In line with the Foundation’s three pillars supporting people, planet and wildlife, the pledge aims to support sustainable tourism and “conscious travel,” with a commitment to refusing single use plastics, offsetting carbon emissions, honouring cultures in a spirit of diversity and inclusion, and purchasing locally made items wherever possible, paying a fair price. The pledge also includes a promise to only experience wildlife in natural settings, and not support animal cruelty in any way. “Together, we will tread right upon the earth – and we will make our travel matter,” it concludes. Tollman, who had arrived in Sydney straight from the United Nations Climate Summit, told travelBulletin it was vital that the industry position itself as a leader in environmental issues, particularly in the current environment where “flight shaming” is a rising trend, with some people deciding not to travel by air because of the impact of aviation. “We need to highlight the benefits of travel and tourism,” he said, noting the misguided efforts of some opponents who blame the sector for its environmental footprint. All of the Travel Corporation’s 10,000 employees across the globe in the organisation’s 42 sister companies have personally committed to sharing the TreadRight ethos, as travel providers and as members of the global travel industry. The Travel Corporation is also backing the April 2020 Travel Daily Sustainability Summit as a gold sponsor. The Treadright Foundation pledge is online at treadright.org/pledge.
Luxurious EUROPEAN
GRAND JOURNEYS W I T H CRYSTAL CR UI SES
CRYSTAL INSIGHTS WITH KAREN CHRISTENSEN Regardless of where your wanderlust leads, a Grand Journey with Crystal Cruises is one of refined elegance, authentic hospitality and exceptional value including up to 5% Explorer Combination Savings. Come aboard and indulge in the priceless luxuries of the all-inclusive Crystal Experience.
NORWEGIAN SEA ARCTIC CIRCLE
Hellesylt
Honningsvåg Tromsø Gravdal Å i Lofoten
STOCKHOLM
Bergen
Oslo
Stavanger
Copenhagen
North Sea
BA LT I C TO T H E B R I TI S H I S LE S
North Cape
Geiranger
Flåm
Berlin
Helsinki St. Petersburg Tallinn EUROPE
Gdynia
LONDON (DOVER)
LONDON (DOVER) TO STOCKHOLM | 25 NIGHTS CRYSTAL SYMPHONY
SIGNATURE HALLMARKS
19 JUNE, 2020
OPEN BARS & LOUNGES with complimentary select fine wines, champagnes, spirits & specialty coffees
The midnight sun illuminates the summer solstice in the North Cape and Norwegian fjords, rivalling the gilded domes of St. Petersburg's cathedrals. Equally spectacular are Berlin's thriving art scene and Copenhagen's nightlife, waiting to be explored. Fares from AU$17,670* per guest (E1)
M ED I T ER R A N E A N MA E STR OS Cannes
MONTE CARLO
St. Tropez Marseille Port-Vendres Barcelona
Porto Venere Livorno
CIVITAVECCHIA Palma de Mallorca
Valencia Ibiza
Karen Christensen Senior Vice President & Managing Director Australia & New Zealand
Mediterranean Sea
CIVITAVECCHIA TO MONTE CARLO | 16 NIGHTS CRYSTAL SERENITY 31 JULY, 2020
Lavish gardens and ancient ruins, medieval towns and sun-kissed shores… from the seaside towns of Italy’s west coast to the glamour of Monte Carlo and St. Tropez, the history of Ibiza and Barcelona’s artful treasures. Fall in love with Italy, France and Spain aboard Crystal Serenity.
MICHELIN-INSPIRED CUISINE in up to seven venues plus 24-hour in-suite dining SPECIALTY DINING including Umi Uma by Chef Nobu^ NIGHTLY ENTERTAINMENT COMPLIMENTARY WI-FI PRE-PAID GRATUITIES
Fares from AU$11,408* per guest (C1)
FO R M O R E I N FO R M ATIO N , TO BO O K O R TO RECEIVE A BROCHURE, CONTACT CRYSTAL.
1300 059 262 C RYSTA LC R U I S E S .CO M
*Terms & Conditions: Fares listed are cruise-only, per person in Australian dollars based on double occupancy and include taxes, fees and port charges, which vary by departure. Australian Dollar fare may only be booked when payment is made by direct bank transfer. Guests paying for a booking with a credit card must pay in US Dollars. Fares listed include all applicable savings, are for new bookings made before 31 December 2019, vary by category and are correct at time of printing. Solo Traveller fares available on request. Cruise only fare does not include land programs. All offers may not be combinable with other promotions, apply to first two full-fare guests in stateroom or suite, are capacity controlled and subject to availability and may be withdrawn or changed at any time without notice. †You must be a Qantas Frequent Flyer member to earn Qantas Points. A joining fee may apply. If you are not a Qantas Frequent Flyer member, you can join at qantas.com/join. Membership and Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions, available at qantas.com/terms. Qantas Frequent Flyer members can earn 1 Qantas Point per US$1 spent on the cruise fare. Members must add a valid Qantas Frequent Flyer number and surname to their booking before the itinerary sailing date. Qantas Points will be credited to the Qantas Frequent Flyer member’s account within 14 days of the itinerary sailing date. Cancelled bookings will not be eligible for this offer. Not applicable on charters and incentives. ^Crystal Cruises offer each guest the opportunity to dine at least once on a complimentary basis in Prego and Nobu Matsuhisa’s sea-going restaurant. Additional reservations including ”walk-in” visits are subject to a US$30 per person fee, subject to availability. Optional dining in the Vintage Room attracts an additional fee. All itineraries, fares, programs and policies are subject to change. For complete terms and conditions and privacy policy, visit crystalcruises.com/legal. ©Crystal Cruises, LLC. Ship’s registry: The Bahamas.
Issues & trends
ATAC’s stellar year Brisbane’s stunning five-star W Hotel was the setting for the 2019 Australian Travel Agents Co-operative (ATAC) annual conference last month with members and suppliers celebrating a year of growth and success. Proceedings got underway with a board meeting to confirm the election of directors of the co-op before the annual general meeting with members took place. Among the topics of discussion was the performance of the group which has achieved several key milestones over the past year including record total transaction value (TTV), override payments and new members. Speaking with travelBulletin, ATAC’s Chairman Ken Morgan said the group would achieve TTV of $250 million which was a 10% increase on the prior year. Morgan said that members of the co-op would enjoy the spoils of record overrides with the pool increasing to $1.2 million, having hit stretch targets with many preferred partners. “We’ve been really hammering hard about supporting all of our preferred partners, particularly on air and as we’ve always said to our members you’ve got to play the long game and when you do, look what happens, the override pool increases as we’ve all We see lots of pitched in,” Morgan said. opportunities to grow The co-op has also grown in through word of membership and now comprises 120 members with the addition mouth. We did some of 17 more the past year. research this year and And while there’s no magic out of our membership number that the co-op wishes we ended up with a net to achieve, Morgan believes there’s room for more, with promoter score of 82% Western Australia seen as a key market for potential members. “We see lots of opportunities Ken Morgan, Chairman, ATAC to grow through word of mouth. We did some research this year and out of our membership we ended up with a net promoter score of 82%.” “It’s because of the no fees, low overheads and bonuses that are members are happy and spreading the word,” Morgan added. The 2020 conference will take place in Darwin.
“
”
Ken Morgan, ATAC Chairman and Michelle Emerton, ATAC GM
10
travelBulletin November 2019
Auschamber view John Hart, executive chair Australian Chamber – Tourism
Tourism at a tipping point? Australia’s tourism industry is remarkably resilient. While it is most certainly being buoyed by the exchange rate, there has been very little impact felt from the global instability of trade wars and political unrest. Great care needs to be taken not to be complacent given that 40% of our visitors are from markets affected by these phenomena. This month the Visitors Survey found international visitors to Australia for the year reached 8.6 million with a spend of $44.6 billion, with increased spend from the major markets including Japan, the United States and China – albeit the length of stay is decreasing. This is almost certainly the result of the Tourism Australia targeting high value travellers. In terms of our own value, again despite the exchange rate, we still have a huge mountain to climb. In the World Economic Forum’s 2019 Travel & Tourism Competitiveness Report, Australia ranked 130 out of 140 Countries for price competitiveness. Value is inversely proportional to price. As a result, any further deterioration in price competitiveness will make value difficult to justify. The quality numerator in value is holding up for Australia. Natural resources were ranked at 3, Tourist Service Infrastructure (including hotels) at 8 and Air Transport Infrastructure at 2. This is good news but in a very competitive global market, where are competitors are not shy about spending significant amounts on promotion, we need to work hard to maintain a value proposition to our visitors. The stand out performer in terms of visitation growth and growth in spend (at 53% and 68% respectively) is India. This will be greatly assisted by the 2019 Federal budget allocation to promote the T20 World Cup in India. This will help leverage the sporting relationship between Australia and India. This market will yield for Australia but we need to remain focused on ensuring the high value travellers from India are attracted through a strong marketing effort. India is expected to reach 2 million outbound luxury and MICE tourists by next year. Australia is getting a total of just over 300,000 visitors from India now. As with most markets, the luxury and MICE sector is the sweet spot which all our competitors are chasing. The level of competition is almost overwhelming as can been seen in our own outbound market. Some significant players, such as Japan, have seen a doubling in marketing spend. As a longer haul destination Australia needs to work doubly hard. We are very used to tourism continuing to grow and continuing to contribute to our economy without a lot of effort. Now is the time to make sure we protect our tourism future with a matched Government and industry investment to growth. The Competitiveness Report describes a tipping point for tourism. The tipping point for Australian tourism is the point at which we realise we might lose out long-term if we don’t match the investment of our competitors.
Brighton Travelworld turns 50 Melbourne-based travel agency Brighton Travelworld celebrated its 50th birthday last month, with 180 of the agency’s key clients and 35 trade partners converging on Melbourne’s Carousel in Albert Park to mark the milestone. First opening its doors as 12 Church Street Brighton in May 1969, the agency today remains in the same location, with business partner Julie Avery saying the agency has continued to go from strength to strength
over the years. “I am proud to say that our turnover has increased from $4 million on purchasing, to an $18 million-plus turnover,” Avery said. “This has made us one of, if not the largest suburban retail travel agencies in Australia.” Reflecting on the highs and lows of the last 50 years, Avery credits the agency’s success to its ability to change with the times. “Our
industry has had to prove time and time again our resilience, and only the strong and those willing to evolve in challenging and changing markets survive,” she said. The event, which saw a special appearance by “Elvis Presley” himself, was also an opportunity for the travel industry to thank the business for its achievements over the last 50 years.
“
Our industry has had to prove time and time again our resilience, and only the strong and those willing to evolve in challenging and changing markets survive
”
Julie Avery, Brighton Travelworld
Julie Avery with special guest, “Elvis Presley”
WIN A SPOT
Operators move to fill Bentours gap
ON A FAMlL
TO SOUTH
Nordic specialists 50 Degrees North and Adventure World have moved to fill the void created by the collapse of Bentours in September. The new brand from 50 Degrees North, NORD Journeys, will provide most of the products previously available at Bentours, and differs from the 50 Degrees North brand by offering fewer inclusions and generally not as high-end accommodation. Meanwhile, Adventure World has accelerated its plans to launch a comprehensive program in northern Europe. Plans were flagged to launch product in Scandinavia just a few days before Tempo Holidays & Bentours were placed into administration, with The Travel Corporation (TTC) Global CEO Brett Tollman last month revealing there would be a soft launch this month featuring a small group offering. This will be followed by a full brochure in January 2020 featuring a full range of Scandinavian and Nordic FIT offerings, along with group tours.
AFRICA
*
Download the game and play for your chance to win.
Go to the app store and search for ‘ SA Think Again ’
travelBulletin November 2019
11
*T&C’s apply. Authorised under NSW Permit No. LTPS/19/37834, ACT Permit No. TP 19/04130 and SA Permit No. T19/1503. For full terms and conditions refer to our competition page https://www.southafrica.net/gl/en/trade/page/training-game-competitions.
Issues & trends
Global STARS in Dubai Few agent events could boast more grandeur than Helloworld Travel’s recent Global STARS trip to Dubai, last month assembling an action-packed itinerary for high performing agents which explored the rapidly expanding city through a series of luxurious activities. The four-day event was aimed at rewarding agents from Australia and New Zealand who sold the most of Helloworld’s wholesale product, and the program didn’t disappoint, taking agents to many of the city’s most iconic landmarks, such as the top of the 830m Burj Khalifa, luxury helicopter rides above the city centre, chartered yachts
through many of the city’s lauded waterways, and a 4WD drive adventure through the dunes of the Dubai Desert. Discussing the importance of Global STARS to Helloworld’s Wholesale Division, the company’s General Manager Sales, Reporting & Pricing for Wholesale Steve Brady told travelBulletin that beyond incentivising sales, the event allowed agents to maintain important connections with another. “Global STARS in a number of forms has been going for a long time...and there are many who have been in it almost since its inception and it’s almost like a group of
old friends that get together every year,” Brady said. “Obviously there’s some new people that come in and out all the time but there is a core group from all over the country,” he added. When asked why Dubai was chosen as the location to host Global STARS in 2019, Brady said the event represented an opportunity to challenge the perception that Dubai is simply a stopover point for Aussie travellers. “Dubai is a destination in itself but it’s not seen that way by most Australians, people just tend to transit through so there is a great opportunity to give exposure to a region with a strong potential for growth,” Brady said. Helloworld capped off the United Arab Emirates adventure with a glitzy gala awards night held at the famous sail shaped Burj Al Arab Jumeirah, where prizes were handed out to the group’s best and brightest throughout the night. On the same night it was revealed the next Global STARS event will be held at Hayman Island in the Whitsundays. To qualify, agents must bring in the most departed sales between 1 July and 30 June 2020 on Helloworld’s range of non-cruise wholesale brands. Further experiences enjoyed on the trip included a visit to the giant waterpark at Atlantis, Legoland Dubai and a trip to the mammoth Dubai Mall – home to a giant LED TV screen and aquarium.
Virgin set for Japan? Virgin Australia looks set to operate its first services to Japan, with the International Air Services Commission releasing a pending Draft Determination allocating it one of the two new daily slots available at Haneda Airport in Tokyo. The Commission found that allowing Virgin to enter the market for air services between Australia and Japan would likely “lead to improved services and airfare competition, providing greater benefit to the public,” and said its decision was “most likely to foster an environment in which Australian carriers can effectively compete with each other and with foreign carriers on the Australia-Japan route”. With the other availability to go to Qantas, the Commission has also specified Virgin’s allocation may be used for codeshare services with All Nippon Airways, subject to conditions. The frequencies became available following a revision to the Australia-Japan air services arrangements ahead of the 2020 Tokyo Olympic Games, allowing for two new daily return flights for Australian airlines and two for Japanese airlines between Australia and Haneda.
12
travelBulletin November 2019
Previously, Virgin had received support for its application from Queensland Tourism Minister Kate Jones and the Australian Department of Infrastructure, Transport, Cities and Regional Development, among others.
BUSINESS CLASS
Cover
DO wholesalers Last month's collapse of Tempo Holidays and Bentours was the latest in a series of wholesaler failures and closures in recent years. Does the rise of the internet – and the resulting ability for the whole world to more easily connect – mean that there is less and less need for traditional middlemen? Or will there always be a place for experience and expertise? Steve Jones investigates.
14
travelBulletin November 2019
s Have a future?
T
he collapse in September of Tempo Holidays and Bentours was both a calamity for the industry and a tragedy for the staff. The moment Cox & Kings (C&K) abruptly placed its Australian subsidiary into voluntary administration, its near100 strong workforce were shown the door. For some, it was a rapid and heartbreaking end after years spent building the brands through dedication, expertise and sheer hard graft. Alas, such admirable qualities count for little amid the realities of corporate financial ruin. Furthermore, the failure thrust agents once more into the firing line, bombarded with questions for which there were few satisfactory answers. In the weeks following the closure it became clear where responsibility lay. According to administrators, C&K had been bleeding its profitable local entities dry as it sought to prop up ailing parts of its global operation. When Tempo Holidays needed the funds to pay its own suppliers, C&K had nothing to give. But while the local operation has been exonerated – at least for now – the closure of two respected and established brands was another bleak advert for Australia’s wholesale sector. Memories are short. Retailers are likely to only recall the painful fallout of another wholesale collapse, not the reasons behind it. Picking up the pieces of failure is nothing new for weary retailers. A little over 18 months ago Si Holidays fell over, leaving many agents in the lurch. Six months later, in October 2018, Venture Far staggered along before conceding it was all too difficult. And
while the circumstances may have been different, The Travel Corporation saw the writing on the wall for Creative Holidays some time ago, its generalist positioning unsustainable without the safety net of guaranteed retail distribution. Additionally, as the sun was setting on Tempo Holidays, the UK industry suffered a savage blow when that most iconic of travel brands, Thomas Cook, crumbled under a mountain of debt, the result of catastrophically poor decisionmaking by previous management. While the Thomas Cook debacle was not felt locally, the Tempo Holidays and Bentours collapse left the industry shell shocked. Halina Kubica, Managing Director of Greece and Mediterranean Travel Centre, summed up a feeling felt by many. “The collapse of Tempo Holidays did not send out positive vibes about wholesalers,” she told travelBulletin. “It created a feeling of ‘why should I book through them?’” So do traditional wholesalers have a long term future in the supply chain? In a transparent and digital world where the relevancy of the middlemen is under constant scrutiny, it would be easy to reach a gloomy conclusion. Easy, but also incorrect, according to undaunted wholesalers. Despite the negativity, Kubica was adamant that smart operators who understand market dynamics will continue to provide a meaningful link between agent and consumer. What wholesalers must accept, however, is the need to evolve and keep pace with customer expectations. “Clients are better informed, they have access to product online, and what
Continued over page
travelBulletin November 2019
15
Cover
Continued from previous they expect from wholesalers is greater than it has ever been,” she said. “In the past, it was ‘here’s the hotel in Santorini with a view’. Now the consumer wants to know how many beds are in the hotel, what size the room is. Is it 22m2 or 26m2? They want detailed information they didn’t ask for, even five years ago. They are expecting much more for what they are paying. ” She added that wholesalers need to be innovative, active in the market, and source product that meets the specific needs of Australian clients, and agents. To achieve that, Kubica said wholesalers must strike deals with several DMCs which have their own areas of expertise and specialisation. “It’s not like it used to be when you booked everything through a single destination management company, however good it may be. You can no longer win the game that way,” she warned. “Some businesses will not survive, and some may feel it is not worth continuing because the margins are not what they were. But those who adapt can have a long future.” Entire Travel Group chief executive Brad McDonnell echoed the need to demonstrate encyclopaedic product knowledge. “You need to make the agent look good by adding value,” he said. “We do that by being efficient, through an exceptional reservations system, through product that consumers can’t access and book online, through unique experiences. Exclusive product is an important part of the mix.” It has long been felt that specialists, by definition, are best placed to provide that expertise. Only those who can drill down into a destination and who can satisfy consumers’ craving for experiential travel will remain relevant. Events over the past few years appear to support such a view. Si Holidays, Venture Far and Creative were all generalists, with observers suggesting they failed to offer anything sufficiently different from product available through the in-house generalist wholesalers of Flight Centre and Helloworld. Steve Reynolds, the former chief executive of APT, and a former CEO of
16
travelBulletin November 2019
Specialist wholesalers with knowledge in niche areas have been successful, rather than generalists.
“
Some businesses will not survive, and some may feel it is not worth continuing because the margins are not what they were. But those who adapt can have a long future
”
Halina Kubica, Managing Director, Greece & Mediterranean Travel Centre Tempo Holidays, said the volume required by generalists such as Infinity, Qantas Holidays and Viva, is best generated through a vertically integrated model where the retailer owns the wholesaler. Without it, as demonstrated by Creative, is to sit in the no man’s land of wholesaling. “When you have high volume and committed inventory that must be sold, widespread distribution is absolutely critical,” Reynolds said. “It also gives you things like high level marketing campaigns and preferred locations in expo halls.” For niche wholesalers, however, the need for preferred deals and guaranteed distribution is not so acute, Reynolds said. Franchise agents in particular would continue to sell an operator they know and trust regardless of preferred status. “No agent in the land I know of would turn away a sale if someone comes in with a brochure for Africa and says I want that
package,” he said. “They might have a crack at switch selling, but they wouldn’t risk losing the business.” Predictably, the Council of Australian Tour Operators rejected fears the traditional model was under threat. But it too conceded that non-aligned generalists has been squeezed. “Do wholesalers have a future? The answer is a resounding yes,” CATO chairman Dennis Bunnik said. “The common factor linking the ones that have closed or are struggling, is their generalist nature. “The niche operators, the destination specialists, have been thriving. As the Australian traveller has become more sophisticated and seeking more in-depth experiences, agents and consumers value their expertise and specialist knowledge more than ever. Much of the time, the generalists don’t cut it. As soon as you start competing on volume and price it’s a zero sum game and a race to the bottom. Unless you have your own retail distribution you are going to struggle.” Yet focusing on limited markets presents its own challenges. According to McDonnell, an overly narrow focus can leave a business dangerously exposed. “I bought French Travel Connection about 10 years ago and in 2015, had I only been selling France I would have been in trouble,” he explained. “The business was hammered after the terrorist attacks. You need diversification.” While Entire Travel Group has now expanded to 10 destinations, McDonnell insisted it has not sacrificed its specialist credentials that are so crucial in today’s industry. “Every wholesaler needs a product and
marketing team, a finance team, a contract team. In terms of being a successful and viable business, having multiple destinations all tapping into the one set of shared resources is really efficient,” he said. “But we stick to dedicated, individual destination teams. All have separate brochures and call centre staff. In effect Entire Travel Group is a collection of specialist wholesalers. Specialisation is the way forward and that is where we position ourselves and the way we operate our business.” Despite the predictably bullish outlook, it is clear that wholesalers no longer have it their own way. Agents acting as quasi wholesalers and booking direct with overseas suppliers, consumers stitching together trips online, pure play online agents offering attractive pricing, and suppliers attempting to reach consumers directly have all complicated the previously straightforward distribution structure for traditional players. In such a competitive landscape, margins are under constant pressure. But according to Cinzia Burnes, Helloworld executive director and group general manager of wholesale, the threat of retailers bypassing wholesalers has not materialised. “It does happen but I don’t think any more than it used to,” she told travelBulletin. “There are some experienced travel agents who may have relationships with DMCs and countries that might be doing things directly, but it’s a phenomenon that has always been there and is no bigger than it was two or three years ago.” Burnes added that while “recent events have not been great for the industry”, agents are still more cautious about dealing with overseas suppliers than locally-based wholesalers. Reynolds also downplayed the trend, suggesting that handling foreign currency, legal liabilities and solving in-destination problems are complications that agents can do without. “Companies like Virtuoso introduce DMCs directly to travel agents and cut out the wholesaler, but those who have the necessary experience and knowledge are still in the minority,” he said. “Being presented with a
net rate and dealing with foreign exchange is alien territory for most agents. It’s not just about sourcing or having knowledge of the product, it’s the financial discipline about how you buy, and mark up and manage a sensible margin.” Kubica, from Greece and Mediterranean Travel Centre, went further, suggesting retailers were just not equipped to play the role of a wholesaler. “There is talk in our market about the safety of booking with a wholesaler but how safe is it for agents to book through a supplier in Spain for example?” she said. “There is no metric to check how reliable they are. At least in Australia we have ATAS.” Bunnik, who runs Bunnik Tours in addition to his CATO role, added: “Travel agents going direct to suppliers and putting wholesalers out of business is similar to the prediction that the Internet would kill off travel agents. A good travel agent is still worth their weight in gold and the same principle applies to wholesalers.” More of an issue, he said, is the damage caused by “outside forces”, be they climate related, geopolitical or terrorism. “What’s happening now with Brexit in the UK or in Turkey and Syria, those are sorts of things that keep tour operators and wholesalers awake, more so than some of the issues around distribution,” Bunnik said. The rise of online players – some with deep pockets and extensive marketing campaigns – is another thorn in the side of traditional companies. CATO has recently taken issue with the pricing practice of some OTAs which claim to offer tours “valued at” $12,000 for half that amount. Despite CATO’s irritation – it argues that “valued at” is misleading and disingenuous – wholesalers who spoke to travelBulletin claimed, perhaps unconvincingly, that OTAs are growing the travel pie rather than taking business from the traditional sector. Burnes suggested they have “created a new market” by enticing people to visit Bali when they might have gone to Cairns. “Our numbers show we are not losing market share which makes me think this is a new demographic they
are attracting,” she said. Nevertheless, Helloworld responded earlier this year with its own range of commissionable “special packages” to compete with cheap OTA offerings. She said customers were taking OTA adverts into agencies on Monday mornings. “It’s reacting to a reality that cannot be ignored,” Burnes said. If there is one constant in the arguments of wholesalers it is the need to prove their worth to agents and consumers. Those which fail to step up and demonstrate exemplary service and provide exclusive product, face a bleak future. For Tempo Holidays and Bentours, their future was wrecked by its parent company, which Bunnik was quick to stress. “Specialist wholesalers have been doing well, and if it wasn’t for Cox & Kings, we would still have two iconic and thriving brands,” he said. “Sure, there will always be an element that books direct online, and that’s fine. That will always be there. But it won’t spell the end for good old fashioned customer service.”
“
A good travel agent is still worth their weight in gold and the same principle applies to wholesalers
”
Dennis Bunnik, CEO, Bunnik Tours and Chairman, CATO
travelBulletin November 2019
17
Business view
Career in
focus Emma Prineas
develop – and not be afraid to ask questions. Hard work, simple language, taking opportunities, and constantly driving to make every single piece the best it can be.
Head of Marketing AAT Kings & Inspiring Journeys
7. Did you have a mentor, and if so, how did you find them? I accidentally stumbled onto a mentor when I got a new boss in a role in London. He was the first business MD I’d known to come from a marketing background and steered the business to be commercially focussed. He turned a business in decline, in the middle of the GFC, into one that grew at almost 30% YOY. More than that, I saw him turn around a business where the staff were flat, and unmotivated, into one where everyone was passionate, believed in the ethos of the organisation, and were truly a family, supporting each other in excellence. We are still in touch today, over 10 years later.
1. What does your role involve and how long have you been in your current position? As Head of Marketing for AAT Kings & Inspiring Journeys, my role is to shape and develop all brands within the suite, globally. This comprises digital, retail and consumer marketing strategy and execution to global markets including Australia, US, Europe & Asia. I’ve been in the role for 10 months. 2. How did you start out in your career? Were you always destined to work in the travel industry? I started out working in the finance industry, but quickly realised I didn’t have a passion for it! Within the first two years of my career, I moved to tourism, starting out in aviation, and moving into resorts and later cruising. 3. Did you complete formal qualifications, and do you think they are important? Yes, I completed a Bachelor of Business with Distinction at UTS, with majors in Marketing & Finance. Certainly, I feel that this gave me the necessary soft skills and theoretical framework to put in place in the workplace. University taught me how to seek answers and be self-motivated. 4. What do you love about your job? I love travelling, if it was an option I’d travel endlessly! Working in travel has allowed me infinite opportunities to see places I’d only dreamed: private islands in the Bahamas, private jets over Mitchell Falls, even working in a Sri Lankan seaside village. On the marketing side, I love the creativity, the constant drive to disrupt the status quo, and thrive on digital
18
travelBulletin November 2019
transformation and new marketing techniques. It could never be boring, and always keeps your mind ticking over! 5. What were some of the greatest challenges you’ve had in your career? The move for travel companies to transform digitally, this is typically being driven by marketing teams, along with the change that marketing is more and more becoming the strategic driver for business, has probably been my greatest challenge. Marketing now touches the entire business, and is responsible for the entire customer journey, which means our brand equity is challenged at all touch-points, and we need to be sure that our core brand purpose is felt through the entire business. It’s not easy to make this happen when you’re taking over 250,000 passengers a year. 6. What factors were central to your success? A growth mindset has, I think, been essential; the drive to continue to learn and
8. What are the keys to good business? A happy team will always go over and above for a supportive manager. I think it’s important to walk the walk, be present, show the team that you are there to support them, and do whatever is necessary in that moment to make the business grow. Keeping all staff feeling like they are in an environment of equality and respect breeds empowerment, gives space for great ideas to develop, and builds strong bonds. A team won’t be empowered by talk of profit or revenue growth, but they will go over and above if the business and the management team truly stand for something. 9. What advice would you give to others in the industry who would like to follow in your footsteps? Keep learning, don’t be afraid to ask questions, be flexible with your mind, keep a growth mindset. Above all, value the relationships you make – some of my closest friendships have been formed in the industry.
MADE FOR THE RESTLESS ADVENTURERS
FOR THE ENTREPRENEURS OF ADVENTURE You’ve got the knowledge that turns a good holiday into a great one. The passion and care that keeps customers coming back. And the ambition and insight to know you’d do even better if you were running the business. You’re a Travel Counsellor in the making. And we’re offering you the world, your way, with the credibility, community, and backing that only Travel Counsellors can promise.
Discover where adventure and entrepreneurship meet. Call 1300 889 123 or visit people.travelcounsellors.com/au
Business view
Aligning your website and social media strategies By Jill Schoolenberg
A
successful travel agency provides services that people want: reliable, professional travel services, along with informed advice that makes for an unforgettable trip. To help increase your chances of success, an effective online strategy which aligns a website and social media could help your business grow by reaching and engaging both new and existing customers. Individually, websites and social media can be very beneficial channels. Working together, however, they could be even more effective. Here are a few ways to help align your website and social media strategies, to help make the most of your online presence.
Create shareable content Engaging content on social media that encourages people to like, comment and
“
When your business brand is aligned and your social media and website complement each other, your online services can reach more people...
”
share can be a great way to boost your presence and steer traffic to your website. Whether this content features images of Tahiti’s stunning beaches, or a blog post on the best galleries to visit in Paris, creating engaging content can encourage people to visit your website. When your business brand is aligned and your social media and website complement each other, your online services can reach more people and become more memorable as a result. So, with the Australian summer upon us and people thinking of exotic holidays, why not take a few moments to think about how an aligned website and social strategy could help promote your brand and grow your travel agency.
Build a consistent brand story Tied together, a website and social media page can be used to build a consistent digital image for your business. Think about the brand story for your travel agency you want to create: do you want to be informative? Witty? Inspiring? Something else? Once you have decided, it’s important to ensure that your story is consistent across every channel, from your business’ website to its Instagram feed. Maintaining consistent content that reflects your business’ brand also helps ensure your clients easily recognise your brand across any platform.
Choose social media platforms with your audience in mind To identify the most effective social media platforms for your travel agency, take some time to consider your audience. If you’re looking to communicate directly with clients, Instagram and Facebook can be great choices. However, if you’re looking to increase engagement with professional contacts such as hotels, airlines or sponsors, you might want to try LinkedIn. Once you have identified the social media platforms to reach your desired audience, you can develop your strategy to be fully aligned.
20
travelBulletin November 2019
Jill Schoolenberg is the Regional President for Australia, Canada, Latin America at GoDaddy. GoDaddy is the company empowering everyday entrepreneurs. For simple tech solutions to help make your life as a business owner easier, visit godaddy.com.au.
Livn gives activity insights The tour and activities sector is the fastest growing part of the global travel industry, with bookings predicted to reach $183 billion in TTV in 2020. Putting that into perspective, it represents 10% of the total global travel market, surpassed only by airlines (40%) and hotels (23%). The expansion has attracted plenty of interest from technology companies, who are aiming to leverage innovations by helping the proliferation of operators simplify the booking and availability process. Australian-founded Livn Group is a key player in the sector, with its platform providing connections through a wide variety of reservation systems to a unified API, working closely with suppliers to expand their distribution to a global audience. Livn’s deep links with the sector have enabled the company to collate significant amounts of intelligence, which last month saw the company release its inaugural Tour & Activities Insights report. Over a period of three months, Livn’s analysts created a unified database, collating the product sets from major online distributors and more than 20 connected reservation systems to identify similarities and trends across over 150,000 products. The company said the results confirm that the global tour &
activities sector is thriving. Moreover, a range of “interesting” pricing and marketing trends have emerged, which in turn highlight strategies that operators can use to improve their yield and business performance. “Value-based differentiation within each niche is the key to tour operators commanding a premium price for their products,” according to Anders Liljeqvist, Livn Head of Global Product. He told travelBulletin that while there was an ongoing proliferation of similar products in each market, the insights indicated opportunities to grow business by taking a value-driven “niche within a niche” approach. “There is huge competition for customer attention for certain ‘busy’ keywords,” Liljeqvist said, with many operators potentially paying too much for search engine results. “There are 100 or so words that they should avoid using in order to avoid unnecessary competition for search rankings,” he added. The report analyses the over 19 million words used to describe the 150,000 products in the database, finding that most tour operators try to promote their offerings using words such as “private tour”, “local guide” and “hotel pickup”. “Since thousands of other tour
Livn founder and Chief Commercial Officer, Steve Martinez; Anders Liljeqvist, Livn Head of Global Product; and Mark Rizzuto, Livn CEO
$260
operators are using the same technology to describe their experiences, an operator trying to stand out from the crowd should consider using synonyms to describe their content,” the Livn executive noted.
“
An operator trying to stand out from the crowd should consider using synonyms to describe their content
$32
The Livn Tour & Activities Insights report found a huge disparity in pricing for products such as surf lessons which cost between $32 and $260.
”
Anders Liljeqvist, Head of Global Poduct, Livn He suggested alternatives such as offering a “custom sightseeing walk” rather than a “private tour”, or saying that “your host grew up in the region” instead of marketing a “local guide”. Creating authentic and unique products is also a way of commanding a premium price, Livn highlighted. An analysis of 3,800 Australian products highlighted a huge disparity in pricing for products such as surf lessons – costing between $32 and $260 – and wine experiences, which spanned from $20 to $1,650. The case study indicated the power of a unique offering and authenticity, such as with the Bondi Walking Tour which offers a tour with a real “Bondi Lifeguard” and behind-the-scenes tours of the beach seen in the TV show Bondi Rescue. Even with products such as skydiving which are difficult to make unique, the Livn report shows the benefit of creating unique products such as an “adrenaline” experience providing military-style jumps to experienced skydivers or those looking for an extra thrill. Another option can be to combine niche experiences together to make them more exclusive – such as linking a walking tour with a photography class to help visitors get the most Instagram-worthy shots in the best locations.
travelBulletin November 2019
21
business events news
WA on the rise
H
ome to some of the country’s most beautiful beaches, bushland and outback, along with some of the world’s best wineries, Western Australia is brimming with appeal for business and leisure travellers alike. Perth boasts the title of the sunniest state capital, averaging 3,000 hours of sunshine per year, and was also crowned one of the world’s top 10 most liveable cities by The Economist Intelligence Unit. The past several years have seen Perth’s cityscape expand rapidly, with a number of new developments completed – a testament to the state’s strong economy and goal to establish itself as a prime business and leisure destination. Things show no sign of slowing, with more major developments underway like the Riverside Precinct, which is being “transformed into a cosmopolitan waterfront community and tourist destination” according to the WA Metropolitan Redevelopment Authority, and will encompass the Queens Gardens, the West Australian Cricket Association (WACA), Gloucester Park and the banks of the Swan River, while a redevelopment of Perth City Link and terminal upgrades for Perth Airport will create improved connectivity. As Perth continues to evolve, it attracts an increasing number of national and international conference and business events delegates – the Perth Convention Bureau secured 115 conferences and 171 corporate meetings and incentive events in 2017-18, generating approximately $141.8 million in direct delegate expenditure. There are several upcoming events that will keep up the momentum and generate further interest in Perth as a business events destination. On for the first time in
years, the Perth Event Show will be held at the Perth Convention and Exhibition Centre in August 2020, where it will showcase products and services for the meetings and events industry, while later this year, Perth will host Dreamtime 2019, Australia’s largest business events showcase. “Taking the event to Perth is an exciting development for the city. With new hotel infrastructure developments, new international non-stop flights from London and a growing incentive offering, Perth is continuing to raise its profile internationally,” said former Tourism Australia Managing Director John O’Sullivan at the time of the announcement. Perth is well equipped to handle the influx of business tourism, with plenty of top-quality accommodation options offering conference facilities and convention centres, such as Crown Perth with venue space for 1,800 delegates, or the Pullman Bunker Bay Resort, which has attracted more than 9,000 event delegates over the past 12 month and was announced as a finalist for the 2019 WA Tourism Awards. The Perth Convention Bureau offers a selection of short tour itineraries in Perth and regional WA that allows business events delegates to experience the state’s best attractions, from winery tours and gourmet lunches in Swan Valley to tours of Rottnest Island, just 19km off the coast where you can meet the adorable quokkas and explore stunning beaches and bays. Travellers can also head into the heart of the outback with the two- or four-day North-West tour, where you can enjoy a sightseeing tour of Broome, fly over the Horizontal Waterfalls, see some of the largest crocodiles in the world at Malcolm Douglas Wildlife Park, and enjoy a picnic dinner and movie at Sun Pictures, the oldest outdoor cinema in the world.
Swan River, Perth ©Tourism Australia
22
travelBulletin November 2019
Perth Convention and Exhibition Centre
Sandalford Winery, Swan Valley ©Tourism Australia
Pullman Bunker Bay Resort
business e Central Pier tenants to sue Tenants of Melbourne’s beleaguered Central Pier have launched legal action in the Federal Court against landlord Development Victoria over the closure of the precinct earlier this year. The suit claims the property development company knew when it signed the lease in mid-2015 the Pier was deteriorating “at an increasing rate, despite the repair works it was carrying out.” It also claims they acted in a “misleading and deceptive” manner, leading tenants to believe the repairs being undertaken would mean they could continue to do business until the end of their lease in 2026. In September, Development Victoria announced Central Pier would remain closed until January, leaving in limbo stakeholders from events spaces such as MAIA, Peninsula, Sketch and Suma, as well as 1,300 staff members employed in the area.
Snowden to star at Web Summit US whistle-blower Edward Snowden will be one of the star attractions at international technology event Web Summit in Lisbon this month. The former Central Intelligence Agency employee, famed for leaking classified National Security Agency documents, was announced as one of the key speakers at the four-day event, which is set to attract 70,000 to the Portuguese capital. Web Summit will feature more than 1,200 speakers, with delegates from 160 countries set to attend. High-profile speakers include former British Prime Minister Tony Blair; European Union Commissioner for Competition Margrethe Vestager and Huawei Rotating Chairman Guo Ping.
Viking targeting groups Viking Cruises is targeting group bookings, introducing a dedicated Groups Coordinator and a range of bonus value-adds. Amy Swearingen will now deal with those wanting to host a special interest departure on all Viking’s product. Past passenger discounts will apply, while free travel is also available for one person when five or more staterooms are booked on select cruises.
AACB view Andrew Hiebl, CEO, Association of Australian Convention Bureaux
Conferencing in Regional Australia With the newfound focus on regions, Australian Regional Tourism asked the question at their recent conference ‘Is Regional Australia ready for the Spotlight?’. This is a significant point of interest as the Australian Government and industry seek to disperse business opportunities into regional Australia to drive economic benefit to local communities doing it tough. Business events provide opportunities for regional Australia through: 1. Hosting business events outright; 2. Hosting satellite meetings and technical tours; 3. Pre- and post-touring options for large-scale international conventions in city centres; 4. Access to export markets on home soil; and 5. The supply of regional produce through convention centre and hotel offerings. The Association of Australian Convention Bureaux (AACB) recently brought together 40 of the business events industry’s most influential leaders to meet with Senator the Hon Jonathon Duniam in the newly created role of Assistant Minister for Regional Tourism. The event allowed the opportunity to highlight the importance of business events to regional destinations. The collective industry voice identified barriers to growth including: • Regional infrastructure; • Access and connectivity; • The need for visa reform; and • Labour and skills challenges.
business events news 01 Oct NZ industry seeks quotes 01 Oct Make it Edinburgh 08 Oct US fugitive Web Summit star
However, the potential for regional Australia is a significant one. A recent survey of Australian corporate event organisers conducted by Executive PA showed that while the corporate event market is softening, the support for hosting business events in regional Australia continues to grow. The 2019 survey found that EAs reporting they had organised events in regional Australia rose from 29% in 2018 to 37%. Further, the proportion of EAs choosing regional Australia for two or more events over the past two years has increased. In fact, over a third of the responses indicated they held five or more events in regional Australia. Analysis released by the AACB earlier this year also highlighted that convention bureaux across the country had secured 605 domestic business events for their respective destinations, taking place up to 2025, and expected to attract some 250,000 Australian delegates plus an additional 7,400 from overseas. While a substantial share of these events will be held in our capitals, a healthy calendar of international business events in the cities will pivot more domestic interest towards regions. Changes announced by the Australian Government in August to Tourism Australia’s Business Events Bid Fund eligibility criteria have also made the program more accessible to regional Australia by lowering certain thresholds. These changes improve our global competitiveness by providing greater access to crucial funding to help secure international business events.
Headlines October 2019 15 Oct Central Pier tenants to sue 15 Oct Viking incentive focus 22 Oct Sydney lands WorldPride 2023
travelBulletin November 2019
23
Cruise
Scenic Eclipse – a first look The arrival of the “world’s first discovery yacht” has been highly anticipated, so when travelBulletin was invited to be on board one of the first sailings of Scenic Eclipse last month, it was an opportunity not to be missed! Delayed for over a year, expectations from the industry are high. Will Eclipse deliver all that is claimed? Certainly Scenic has hit the mark with the ‘luxury’ tag. Six star is a big claim – but the level of finishes on board and the quality of food and beverages are definitely at that level. The décor would probably be best described as ‘luxe’, with lots of smoky glass, shiny black surfaces, mirrors and luxuriant grey furnishings, the moodiness of which might not be to everyone’s taste, and therefore a little polarising. Accommodating up to 228 guests, there are a wide range of suites available. The entry level Verandah Suite is 32m2 features a separate lounge area with a massive television artfully concealed as a wall mirror. The suite is spacious enough in which to be able to relax, and as with all 114 suites on board Scenic Eclipse it includes butler service. The ultimate accommodation on the ship combines the Owners Penthouse Suite with an adjacent Spa suite to create a huge 247m2 two-bedroom penthouse. Amenities on board will keep guests as busy as they want to be, with a spa featuring a range of treatments alongside a 24-hour gym, yoga and pilates studio. There is an indoor pool in the Yacht Club restaurant, plus two smaller outdoor pools, not to
24
travelBulletin November 2019
mention a couple of hot tubs on the top deck. Daily entertainment is complemented by enrichment presentations from the Discovery Team, covering a variety of topics from wildlife to history, all relevant to the sailing itinerary.
“
The décor would probably be best described as ‘luxe’, with lots of smoky glass, shiny black surfaces, mirrors and luxuriant grey furnishings
”
As with other Scenic products, expeditions and excursions are included. The toys – two six-guest helicopters and the six-passenger submarine – do incur an additional charge, and their availability is dependent on weather conditions. There is the opportunity to kayak where possible, as well as experience tours on the electric-assisted bikes. The ship exceeds expectations when it comes to cuisine. Claiming 10 dining options, it should be noted that two of these are The Chefs Table, an invitation only experience, and the Epicure on-board cooking school. Buffet breakfast and lunch are served daily in the Yacht Club, with a wide array of choice. Elements Restaurant
is the main dining room for dinner, with a daily changing menu along with a wine and cheese bar. Then there is Azure Café and Grill, offering lighter café style eating all day – including pizza for lunch! Eclipse’s innovation with dining is especially seen with Koko’s, an Asian fusion concept with three different alternatives – a sushi bar, teppanyaki theatre, and a fusion menu which changes every three days. Finally there is Lumiere, a French fine dining degustation with matched wines that will not disappoint. There is no additional cost for any of the specialty restaurants, and if that array doesn’t suffice then 24 hour room service is also available. Beverages are also included and there are plenty of bars in which to unwind and enjoy the view. The main bar is in the expansive Scenic Lounge, which is the biggest public space where guests can go. There is also the smaller Observation Lounge at the front of the ship, which is more like a library. Unfortunately there are limited indoor spaces that have really good views for watching the world go by and wildlife spotting. The outdoor observation deck may be a bit too chilly in Arctic and Antarctic conditions. A cruise on Eclipse would be the ultimate experience for many. She is beautifully appointed, and her sleek lines look absolutely stunning. Scenic Eclipse is very much a luxury, discovery yacht rather than a hard core expedition vessel, offering a fabulous selection of itineraries for those who want a bit of adventure in style.
Sydney solution “very close” An end to Sydney’s capacity constraints he added. may be near, with Royal Caribbean Cruises Meanwhile, RCI has reached a deal to (RCL) Chairman and CEO Richard Fain create a private island destination on the telling travelBulletin “we are hopeful that Vanuatu Island of Lelepa, to be called we are getting very close to a solution”. Perfect Day at Lelepa, Vanuatu. “I think we’re down now to pretty much The destination will be the second in the one choice...and we think that is what will be a series of “Perfect Day” actually is a very practical solution for private island offerings around the world. everybody and one that is good for the Perfect Day at Lelepa follows the economy, good for tourism and attracting company’s Perfect Day at CocoCay in the newest and best ships,” he said. the Bahamas – which sports the tallest Royal Caribbean Cruises has long waterslide in North America – but Fain voiced its support said the Lelepa for Botany Bay, with experience would Fain emphasising the be different and be We are hopeful that a location “was perfect”, tailored to Australians’ due to its proximity to preferences, with decision will be taken Sydney Airport. quickly because frankly, plenty of nature“We are hopeful based activities. already it’s impinging that a decision will be He explained Lelepa taken quickly because already featured on the logistics and our frankly, already it’s interesting culture, ability to bring in the impinging on the heritage, traditions and newest and sexiest ships architecture, which the logistics and our ability to bring in the newest company would work and sexiest ships.” to convey. Richard Fain, Chairman and CEO, Fain confirmed Royal It would also be Royal Caribbean Cruises Caribbean Cruises sustainably designed would be willing to work as the first carbon with government and help fund a terminal, neutral private cruise destination in the as the company has done in other parts of world, he said. the world – including Miami. Local cruisers will have the opportunity “Yes, it is very much on the table that to explore the private island on “a lot” of we would be having that conversation,” he the line’s itineraries once the experience is told travelBulletin. up and running, with Fain emphasising the Currently Royal Caribbean International huge investment of the project. (RCI) can’t bring its Oasis- or SpectrumHe also confirmed RCI was working class vessels into Sydney Harbour. on other “Perfect Day” experiences in “I don’t think anyone today would other parts of the world, which would be build a pier that wasn’t Oasis-compatible,” announced at a later date.
KIMBERLEY 2021
“
SILVERSEA RETURN TO THE KIMBERLEY IN 2021 WITH SILVER EXPLORER UNFORGETTABLE BEAUTY AND ANCIENT TERRITORY
”
There are many places around the globe that are described as remote, timeless, ‘off the beaten track’ or the ‘adventure of a lifetime’. Australia’s Kimberley region really is one of the last remaining authentic wildernesses – it is every explorer’s final frontier. In 2021, Silversea will return to Australia’s breathtaking Kimberley region from June until September, for Silver Explorer’s first deployment to this ancient place. Six voyages will be Kimberley intensive and explore this natural wonderland with immersive 10-night itineraries. Other longer expedition cruises will combine the Kimberley with exciting Asian ports or the rugged Northern Australian coastline, with snorkeling and scuba diving experiences on offer.
FOR MORE INFORMATION OR TO BOOK CONTACT SILVERSEA | +61 2 9255 0600
travelBulletin November 2019
25
All fares, savings, offers, programmes and itineraries are subject to change without notice. Additional restrictions may apply. Silversea reserves the right to correct any errors or omissions. Visit silversea.com for full offer details and complete Terms and Conditions.
Cruise Sommer to lead NCL Harry Sommer will take the reins as Norwegian Cruise Line’s (NCL) new President and Chief Executive Officer from next year, replacing company stalwart Andrew Stuart who has been in the role since March 2015. Sommer is currently the President, International for the brand’s parent company, Norwegian Cruise Line Holdings, a position he has held since January, prior to which he was Executive Vice President, International Business Development. Stuart, who has been with NCL for more than 30 years, will remain with the company in an advisory capacity to Sommer, to help support his successor during the transition period.
Local RCL head departs after 15 months Susan Bonner has departed her postition as Royal Caribbean Cruises (RCL) Managing Director Australia and New Zealand, with Gavin Smith returning to the role previously served in from 2008 to 2013. Smith returns to Australia from his position as Senior Vice President of International for RCL, where he oversaw the markets of Europe, Asia Pacific, Latin America and the Middle East. In his new position, Smith will be tasked with delivering further growth for Royal Caribbean International (RCI), Celebrity and Azamara. During her short stint in Australia, Bonner championed the cause of improving Australia’s cruise capacity.
Adventure World and Hurtigruten team up Hurtigruten has partnered with travel wholesaler Adventure World Travel, allowing the latter to incorporate Hurtigruten expeditions into its own bespoke itineraries. As part of the new arrangement, Adventure World Travel agents will also have full access to Hurtigruten’s booking system, providing real time availability, pricing and booking services that will include exclusive offers for Australia and New Zealand. “[Adventure World] are like-minded, have a genuine commitment to sustainability and remain customer and trade partner focused like no other,” said Hurtigruten Asia Pacific Managing Director Damian Perry, “this partnership will benefit the trade enormously.”
26
travelBulletin November 2019
CLIA view Joel Katz, Managing Director CLIA Australasia
Environmental action is delivering real results The cruise industry’s commitment to sustainability has been a key theme in recent years, as CLIA and its cruise line members take measures to protect the environment and benefit the communities we visit. But as we strive to highlight these initiatives, it’s important that we also demonstrate real achievements along the way. Without tangible progress, our message is hollow. That’s why I’m pleased CLIA has been able to measure excellent progress in our recent environmental report card. The annual Global Cruise Industry Environmental Technologies and Practices Report shows the industry is making unprecedented advances in the area of sustainability, backed by significant investment. According to the report, CLIA cruise lines are spending more than $22 billion on ships with new, energy-efficient technologies and cleaner fuels. These include ships powered by liquified natural gas (LNG), which results in much lower emissions. Currently 44% of new-build capacity will utilise LNG fuel, a 60% increase since last year. Another area of progress has been in the deployment of exhaust gas cleaning systems (EGCS), which reduce emissions like sulphur oxides by up to 98%. More than two-thirds of the cruise industry’s global capacity now utilises EGCS to meet or exceed air emissions requirements, up 17% compared to last year.
Cruise lines are also making progress in shore power, which allows ships to connect to a city’s electricity grid. In locations where renewable energy is provided, this is a good alternative to running engines in port. Almost a third of global capacity can now operate on shore power, up 10% since 2018, with 16 ports worldwide now offering this facility. Measures to protect our oceans are also gaining traction, including advanced wastewater treatment systems which can treat wastewater to a higher standard than methods used in many coastal cities. Currently 68% of global fleet capacity has such systems, an increase of 13% over 2018, and 100% of newbuild cruise ships will feature them. These advances might not have the same allure as the new restaurants, attractions, and entertainment that cruise lines are offering, but they are vital if the cruise industry is to continue thriving. Reducing our impact on the environment and the communities we visit is not just a business imperative, it’s the right thing to do and our industry is passionately behind this quest. To help showcase measures like these – and tell the stories of people who help support cruising in communities around the world – CLIA recently released a consumer-oriented magazine called New Wave. It’s an excellent resource and we encourage everyone to read and share it with clients and colleagues. Look for New Wave at cruise360.org.au.
Headlines Sep and Oct 2019 23 Sep Council blasts Botany port plan 25 Sep Royal to explore fourth refurb 27 Sep Pacific Dawn rescues sailors 30 Sep CLIA prepares spotlight for cruise 02 Oct Somerville pursues Scenic
04 Oct 09 Oct 11 Oct 14 Oct 16 Oct
Sommer to lead NCL from 2020 Local RCL head departs Grow the market: RCL’s Smith Viking targets group bookings Royal unveils Vanuatu island plan
EPIC OCEAN CRUISES
The world is filled with magnificent places and what better way to discover them than by cruising. These epic ocean cruises journey to multiple countries, giving travellers an opportunity to experience a variety of cultures, contrasting scenery and visit a range of bucket list destinations all in one amazing holiday. Fulfil your wanderlust and experience what the world has to offer in one extraordinary cruise holiday.
Flights
Cruise
Stay
JUST RELEASED!
Transfers
Great Value
OMAN, EGYPT & JORDAN
CROSS THE PACIFIC
TRANSPACIFIC CRUISE
Departing 24 April 2020 20 night fly, cruise & stay holiday Dubai to Athens Azamara Cruises | Azamara Journey
Departing 31 May 2020 31 night fly, cruise & stay holiday San Francisco to Sydney Princess Cruises | Sun Princess
Departing 25 September 2020 21 night fly, cruise & stay holiday Honolulu to Sydney Royal Caribbean | Ovation of the Seas
Oceanview from
$7,400pp*
twin share
Interior from
$9,250pp*
twin share
Interior from
$4,650pp*
twin share
*Prices are per person, twin share and are subject to change. Correct as at 8 October 2019. Valid for a limited time only.
Call the Cruiseco Concierge on 1800 550 320 to find your local Cruiseco Cruise Specialist or visit cruising.com.au
Industry in Focus
Riviera Travel River Cruises took these six lucky agents to Europe to enjoy a seven-day cruise on the Danube River from Budapest to Linz via Vienna.
These agents were all smiles as they visited Switzerland’s boutique cities of Zurich, Basel, Lucerne and Montreux.
These Perth were agents were just some of the 1,000 who attended Viking Cruises’ Viking Vor trade training sessi ons around the country last month.
top-selling agents. Bunnik Sri Lanka was on the map for this group of s to experience the group other three with along , Tours took them n has to offer. natio n Ocea array of experiences that the Indian
28
travelBulletin November 2019
Princess Cruises hosted a group of key Australian and New Zealand travel agents on board its newest ship, Sky Princess, sailing from Trieste to Athens.
The Tourism Fiji team were snapped at their series of roadshows held in four different Aussie cities last month.
November 2019
APT Luxury Travel recently hosted 10 Helloworld Travel agents in Eastern Europe, including a visit to the company’s newest cruise ship.
The industry celebrated with Tourism Western Australia the launch of Alliance Airlines’ new Melbourne-Kununurra direct flight service last month.
A group of 10 Infinity agents were recently hosted by NYC & Company and Broadway Inbound to see Chicago the musical in Sydney.
On The Go Tours recently treated a group of Flight Centre agents to its Taj Traveller eight-day tour around India’s Golden Triangle, through Delhi, Jaipur, Bharatpur and Agra.
This group of top-selling agents got to tick off one of the world’s hottest destinations at the moment, visiting Iceland on a famil hosted by Collette.
travelBulletin November 2019
29
2020 hot spots
2020 HOT SPOTS
P
redicting the future is no easy task, as any weather forecaster will tell you. Nevertheless, we thought we’d try our hand at forecasting which destinations will become popular with travellers. Our list hasn’t just been compiled by an arbitrary spin of a globe – we’ve taken a look at the UN World Tourism Organisation (WTO) statistics for visitor numbers from the past year and combined it with research from other sources to see where is going to be hot for 2020. These destinations have all had big spikes in visitor numbers (and we think that the trend will increase) or have been perennially popular with travellers from other countries but are only just registering on the map for Australian tourists. There are so many countries that are seeing growth in travellers, with tourism growing faster than merchandise trade. In fact, tourism is the world’s third largest export, after chemicals and fuels, beating out automotive products and food in 2017, according to the UNWTO’s International Tourism Highlights, 2019 edition. Tourism also plays an important part for both emerging and advanced economies having a diverse export revenue. Our 2020 hot spots list includes some destinations that are off the beaten track, while others are familiar but tipped to boom in the coming year. Hopefully we have got our predictions right, but we’ll have to wait until next year to see.
Kalon Mosque, Uzbekistan
THE STANS Tucked between India, Russia and China are the five Stans of Central Asia: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan. This collection of countries presents travellers with the perfect balance of scenery and culture. Immerse yourself in the local communities and experience the hustle and bustle of the major cities, where you will find intriguing mosques, cathedrals and temples, along with plenty of shopping, entertainment and dining options. An increasing number of visitors are seeking out the rugged peaks and high-altitude pastures of Tajikistan, while Kazakhstan offers a setting that’s primed for adventure: think sweeping grasslands dotted with crystal blue lakes and surrounded by towering mountains.
The best way to see the Stans Take in the beauty of Central Asia on the 26-day 5-Stans tour with Bunnik Tours. The tour begins in Ashgabat, the capital of Turkmenistan, and concludes in Kazakhstan. Along the way, travellers will discover the major cities and attractions of the five Stans. Prices start from $12,595 including return flights from Australia.
30
travelBulletin November 2019
2020 hot spots
BELGIUM Medieval towns, decadent chocolate and impressive architecture are just some of what draws visitors from all around the world to the tiny but vibrant country of Belgium. It’s often squeezed in between top tourist destinations like London and Paris, but Belgium has plenty of its own to offer – and tourists are starting to take notice. From the 16th century Gothic St Michael and St Gudula Cathedral to the majestic 18th century Royal Palace framed by the verdant lawn of Parc de Bruxelles, Brussels is a haven of beautiful architecture. As well as Brussels, travellers should visit the breweries, climb Belfort tower and enjoy a boat ride on the canals in Bruges – and you simply can’t visit Belgium without seeing the WWI Battlefields near Ypres.
The best way to see Belgium
Bruges, Belgium
Trafalgar is offering a 10-day Best of Holland, Belgium and Luxembourg tour from $3,172, where guests will be guided on a sightseeing adventure across five cities and three countries. Highlights include a scenic cruise on the canals of Amsterdam and Bruges, and a jaunt through the port city of Ghent.
BELIZE Belize may be pint-sized but this little slice of paradise has huge appeal. The culturally diverse Central American country is home to some of the world’s most magnificent marine life in sapphire-blue waters that beckon you to explore its depths. Snorkellers flock to Hol Chan Marine Reserve off the coast of Ambergis Caye, while those who prefer to stay dry can enjoy a luxurious catamaran tour. Adrenaline junkies can get their fix hiking in the mountainous jungles and exploring the many cave systems and fascinating Mayan ruins, and those seeking pure relaxation can spend their days on the island of Caye Caulker under a palm tree with a rum punch in hand.
Suspension bridge in the jungle, Belize
The best way to see Belize World Expeditions’ new Belize Jungle and Reef trip will make sure travellers get to experience all the diverse landscapes that the country has to offer. The nine-day tour includes activities such as snorkelling, kayaking and stand-up paddle boarding and visits Mayan ruins, Lighthouse Reef Atoll (a remote tropical marine park), Crooked Tree Wildlife Sanctuary and Belize City. Prices start from $4,030 per person.
travelBulletin November 2019
31
2020 hot spots
For travellers chasing a taste of the exotic, Morocco delivers. From the perfectly quaint and picturesque old towns like Rabat’s Oudaias Kasbah, to the beautiful Rif Mountains dotted with colourful buildings, there is no shortage of things to see and do in this enchanting North African country. Marvel at the ruins of Volubilis that overlook the sweeping countryside and explore the bustling maze of stalls in the old city of Marrakesh as traditional musicians, snake charmers and acrobats entertain the passing shoppers. For a much less ancient but equally stunning display, check out the contemporary Hassan II Mosque in Casablanca with its intricate marble pieces and stunning mosaics.
The best way to see Morocco See the best of Morocco on Topdeck’s 10-day Moroccan Explorer trip, which starts and finishes in the vibrant hub of Marrakesh. Featuring an overnight stay in the Sahara Desert, a guided tour of Marrakesh, Rabat, Fes and more, the tour includes meals, hotel accommodation and transport via an airconditioned minibus.
Marrakesh market, Morocco
MOROCCO
THAILAND Visitors flock to the bright lights, culinary delights and breathtaking architecture of Bangkok every year, making it the top-visited city in the world. But venture beyond the borders of the city, and you’ll find breathtaking natural wonders like Phang Nga Bay, an oasis of 42 islands and islets surrounded by calm emerald-green water and limestone landforms. Trek through the Erawan National Park with its seven-tiered turquoise Erawan Waterfalls, explore the fascinating Tham Lot cave system – the longest in Thailand – and snorkel with the colourful marine life on the picture-perfect Phi Phi Islands. For an unforgettable experience, walk among the elephants at the Elephant Nature Park and marvel at the Phanom Rung temple set on the rim of an extinct volcano.
Phi Phi Islands
The best way to see Thailand
32
travelBulletin November 2019
Families looking to get away together will enjoy Intrepid Travel’s Thailand Family Adventure. Over 12 days, travellers will head around the country experiencing the markets of Bangkok, the idyllic beaches of Hua Hin and rescued elephants in Chiang Mai. The trip also includes a homestay giving kids the chance to see how others around the world live. Prices start from $1,895.
®
SMALL GROUP TOURING MAX
20 Maximum Group Size 20
MAXIMUM
GROUP SIZE
Return Flights Included
No Hidden Extras
Special Local Experiences
Tips Included
Asia 2020/21 5-Stans Days
Small Groups
From
26
Our maximum group size in Asia is 20 people, because smaller groups make for a better holiday experience.
NEW TOUR
See the Akhal-Teke horses at Arkadash Stud Farm Explore Bukhara and its surrounding areas Travel to Konigil Village to participate in a handmade paper workshop Watch amazing horseman skills while attending the nomadic horse games, a traditional sport in Kyrgyzstan Participate in a flatbread making class at a traditional yurt (traditional rounded tent) Meet with the locals and learn how felt carpets are made in Bishkek city. We’ll also have the opportunity to make our own carpet
Return International Flights Included with the world’s leading airlines, with flexibility to extend or upgrade to business class.
Departures May to September 2020
No Hidden Extras Daşhoguz
SMALL GROUP
Order through Tifs.
TOURING
2020 | 21
MAXIMUM GROUP SIZE
20 ®
u www.bunniktours.com.a
Tashkent 2
Gijduvan
1
Bukhara 3 2 Samarkand 2
TURKMENISTAN
Ashgabat
Japan Discovery
17
Asia
Urgench
2
Days
2020/21 BROCHURE AVAILABLE
Bishkek 2
UZBEKISTAN
Khiva
Unique Itineraries
®
Almaty
KAZAKHSTAN
We include all the must see sights plus unique local experiences. Even taxes and tips are included where appropriate.
Designed to give your client the perfect balance between sightseeing and leisure, and enough time to really get to know the places we visit.
Airfares & Tips Included
12,595pp
$
From
$
10,895pp
KYRGYZSTAN
Khujand
1
Cholpon
3 Ata 1 1 Karakol 1
Sonkul
Bokonbaevo
Iskandarkul Lake 1
Dushanbe
TAJIKISTAN
Sri Lankan Discovery
Airfares Included
Days
17
From
$
5,295pp
Airfares & Tips Included
Enjoy a sumo wrestling demonstration and a traditional Chanko Nabe lunch Admire the city lights on a dinner cruise around Tokyo Bay in a Yakatabune Immerse yourself in Japanese culture during a soba noodle making class Sample the famous Japanese beverage, sake Learn the way of the Samurai, the warriors of pre-modern Japan, during an interactive lesson
Cruise along the calm waters of the lush Gin Oya River, before joining a local family for a hosted sunset dinner Visit a traditional Sri Lankan village and be welcomed into a local home Travel to the lush tea-growing region of Nuwara Eliya, visiting a tea plantation to learn about Sri Lanka’s most famous export Make a stop at the Elephant Transit Home in Udawalawe
Departures April 2020 to April 2021
Departures April 2020 to March 2021
For a list of inclusions, detailed itineraries and other small group tours go to bunniktours.com.au
Call
us on
1300 125 007
email sales@bunniktours.com.au www.bunniktours.com.au
We do the work Phone answered in 3 rings - no queues One stop shop Personal service & commitment
WINNER 2019
All prices shown are per person based on twin share. Singles rooms are available at a supplement, check our website for details. Prices are correct at time of printing but are subject to change. Note air supplement may apply depending on airline availability and departure cities. Bunnik Travel Pty Ltd. ATAS accreditation #A10484. CATO Registered Operator No. TO1078.
2020 hot spots
TURKEY Turkey is rich with history, diverse landscapes and activities that will leave even the most avid adventurers awe-struck. From windsurfing and canyoning in mountain gorges to soaking in the sights of Cappadocia from a hot air balloon, there is an abundance of ways to experience Turkey’s natural treasures. Man-made treasures abound in Turkey also, from the classical ruins of ancient Ephesus, to the magnificent buildings and palaces in the lively city of Istanbul. When you’re ready to unwind from all the adventure, be sure to enjoy the tranquillity of a Turkish bath and regale your tastebuds with the region’s finest dishes – from the sweet baklava to mouth-watering charcoalgrilled shish kebabs.
Ephesus, Turkey
The best way to see Turkey
MEXICO Although Aussies love Mexican food, the country itself is growing in popularity with travellers. In particular, Los Cabos holds a special lure for Aussies, who are the top visitors to this thriving tourist region, which boasts a unique landscape of stark deserts, azure beaches and volcanic-rock mountains. Located at the south end of the Baja California Peninsula, Los Cabos is home to dreamy beaches like Playa del Amor and Playa Santa María, as well as striking natural structures like the Arch of Cabo San Lucas. Cozumel Island, Tulum, Mexico City and Cancun are just some of the other regions in Mexico worthy of your tourist dollar, each with its own exciting activities on offer – think camel rides, 4X4 adventures, pirate ship cruises, whale watching, kayaking, snorkelling and plenty more.
Discover Mexico with On The Go Tours’ eight-day Best of the Yucatan tour. The trip explores Mexico’s Yucatan Peninsula and offers the chance to visit the Mayan ruins of Chichen Itza and Tulum, wander the colonial towns of Merida and Valladolid and experience the beaches of Playa del Carmen. Prices start from $3,686 per person.
34
travelBulletin November 2019
Tulum, Mexico
The best way to see Mexico
For a truly comprehensive and exciting exploration of Turkey, Peregrine Adventures offers Treasures of Turkey, a 15-day tour that starts and finishes in Istanbul, and includes a guided visit through Gallipoli, wine tasting in Sirince, a boat cruise in Kas and more. Prices start from $2,395 per person.
THIS IS NOT Y O U R AV E R A G E
Calling all Oceanauts, Extreme Relaxers, Sun Seekers and Taste Bud Travellers. Come seek a world of adventure, relaxation and everything in between. It’s time to experience a holiday like never before. Royal Caribbean is calling you. Royal Caribbean is calling all Seekers.
FA M I LY H O L I D AY
Features shown are subject to change without notice
NEWLY AMPLIFIED VOYAGER OF THE SEAS® SAILING FROM SYDNEY NOVEMBER 2019
T HE PE RF E CT STO R M SM
QUEENSLAND GETAWAY
8 NIGHTS • DEPARTS 12 DEC 2019
LASE R TAG
SOUTH PACIFIC EXPLORER
12 NIGHTS • DEPARTS 10 JAN 2020 L O YA LT Y ISLANDS
Willis Island
AUSTR ALIA
AUSTR ALIA Brisbane
VOYAGER OF THE SEAS®
ADV EN T U RE OCEAN SM
SOUTH PACIFIC
9 NIGHTS • DEPARTS 22 JAN 2020
VA N U AT U
L O YA LT Y ISLANDS
Vila Mystery Island Maré Isle of Pines Nouméa
Vila
Lifou
Airlie Beach
Sydney
SO U T H PACIFIC
Sydney
NEW CALEDONIA
Isle of Pines AUSTR ALIA
VA N U AT U
NEW CALEDONIA
VOYAGER OF THE SEAS®
COME SEEK
L O YA LT Y ISLANDS
VA N U AT U
Vila
Lifou Noumea
Lifou Maré
Sydney
VOYAGER OF THE SEAS®
SOUTH PACIFIC EXPLORER
11 NIGHTS • DEPARTS 25 FEB 2020
Mystery Island
Maré Isle of Pines
AUSTR ALIA
Sydney
NEW CALEDONIA
VOYAGER OF THE SEAS®
2020 hot spots
cruise HOT SPOTS With cruising continuing to grow in popularity around the world, it’s no surprise that many destinations are benefitting from the influx of new travellers. Here are just some of our top picks for what are going to be and continue to be hot cruise destinations in 2020.
Valletta, Malta
This southern Mediterranean country is currently enjoying a surge in tourism, and travellers to the region are spoiled for choice – whether you’re up for sunning yourself by the sea, experiencing the thriving nightlife, or looking to unleash your inner historian, Malta really does have it all. Dotted with medieval towers, wayside chapels and some of the oldest known human structures in the world – left behind by Romans, Frenchmen, and the Knights of Saint John – Malta has often been described as an “open-air museum”. Pack your walking shoes and a sense of adventure, and you will be well-rewarded!
See it by ship Princess Cruises is whisking passengers away from Sydney in 2020 on a series of World Cruises on board Sea Princess, stopping in at Malta’s capital city, Valletta. Departing on 12 May, guests can choose from either 70, 51, or 106 night itineraries, all of which make Valletta home for a day along the route.
36
travelBulletin November 2019
Seljalandsfoss Waterfall, Iceland
MALTA
BAHAMAS
2020/21
AUSTRALIA & NEW ZEALAND
Crystal clear water, exclusive islands, and a rich royal history has made the Bahamas a firm favourite among cruisers the world over and there is no better time to explore the tropical wonderland, with a range of cruise lines not only calling in at the region, but also building their own VIP islands designed to impress. Whether you’re looking to explore the lively streets of the region’s capital Nassau, relax by a pristine ocean pool, or brush up on your history at the Heritage Museum, the Bahamas is a bucket list destination for a very good reason. Snorkelling, swimming with the pigs, and indulging in local cuisine are must-dos, and while the region is a year-round cruise destination, the winter months are generally the best time to see the islands as they attract fewer crowds.
BROCHURES
Out Now!
CocoCay, Bahamas
See it by ship Royal Caribbean International offers a number of Bahamasbased itineraries, most of which depart from New York. The cruise line’s popular eight-night Bahamas Cruise sets sail from New York bound for Orlando, before stopping to pay a visit to the brand’s own private island Perfect Day at CocoCay. The trip finishes up in Nassau, before returning to New York.
Earth Sanctuary World Nature Centre, Northern Territory
CELEBRATE THE LAUNCH OF
AAT KINGS’ 2020/21 BROCHURES
ICELAND
WITH EARLY BIRD SAVINGS!
Despite its chilly-sounding name, Iceland is proving to be one seriously hot cruising destination, with tourism to the country steadily growing over the last few years. According to Iceland’s tourist board, more than 147,000 passengers visited the country on 167 different ships in 2018, with 2019 figures predicted to climb even further. Nicknamed “the Land of Fire and Ice”, Iceland is perhaps best known for its stunning midnight sun vistas and bewitching northern lights, but there is so much more to this unique destination. Visitors can enjoy geothermal baths, spot one of the elusive whales, experience the unforgettable wilderness from the back of an Icelandic horse, or hike up one of the country’s majestic mountains. And that’s just on land. Arriving by ship means tourists can get a glimpse of Iceland’s natural splendour from the water, with some cruise options allowing passengers to circumnavigate the whole country for a truly unique way to view all it has to offer.
We love to reward our guests for booking early. That’s why, when your clients book and pay in full by
See it by ship
31 January 2020, they will save 10%*
Don’t want to miss a second of what Iceland has to offer? Scenic’s 22-day Ultimate Arctic and Iceland tour is a great way to see the country by water. The cruise will take you past rocky volcanos and thundering waterfalls, glittering glaciers and craggy mountaintops, before heading north to explore the east coast of Greenland and finishing up in Svalbard.
on any First Choice Guided Holiday that departs after 1 April 2020.
For more information or to book call 1300 556 100 Visit trade.aatkings.com to win a famil to New Zealand.
travelBulletin November 2019
37
*For full terms and conditions visit aatkings.com/Earlybird 13493a
Mediterranean
Tuscan landscape near Borgo San Felice
A street in Verona
View over Florence from Piazzale
38
travelBulletin November 2019
Piazza del Giglio in Lucca
Piazza Santa Maria Novella in Florence
Statue of David in Piazza della Signoria in Florence
Mediterranean
That’s Amore
Brian Johnston explores the drive between Pisa and Venice across northern Italy links some of the Mediterranean’s most beautiful cities, and provides plenty of dolce vita.
Tu
sc
an
y
riving holidays really shouldn’t begin with the overlooked Bardini Gardens, which have fabulous views over embarrassing failures, but in Italy even failures Florence’s dreaming spires and surrounding hills. are beautiful. The Leaning Tower of Pisa is an Those cypress-studded, olive-silvery hills enfold you as you engineering mistake, built in 1173 on sandy soil drive northwards, until you arrive in the flatter Po Valley. Bologna, inadequate for supporting its heavy marble. Over Modena and Parma all have tempting historical diversions, but you the centuries successive architects attempted to might particularly want to stop in Cremona, whose old town is lined straighten the lean without success, though at least the tower hasn’t by pretty Gothic arcades and boasts one of Italy’s most beautiful toppled over. Its tilt provokes silly selfie poses but, beyond the fun, piazzas. Then cut northeast towards Verona. This town’s fictional the tower is beautiful in bands of coloured marble and harmonious residents Romeo and Juliet pull in tourists by the busload yet, tiers of arches. beyond the famous balcony and the town’s central squares, you can Perhaps only Italians could make a failure famous – and then find quiet streets of orange and yellow medieval buildings. A lazy loop casually supply several other surrounding buildings that of the Adige River adds promenades and fine town views. Resist the temptation to speed eastwards along ought to be equally renowned. Stand in Pisa’s the A4 motorway, always busy with long-haul Campo dei Miracoli (‘field of miracles’) and trucks and lane-jumping cars. The back roads you’ll realise that the Leaning Tower attracts take longer but meander through vineyards all the attention, but other glorious and hills from which snow-capped Alps buildings stand around it, including an can be spotted to the north. It won’t exuberant cathedral and a baptistery take much more than an hour to that is one of the great early Padua, another of Italy’s illustrious Renaissance masterpieces. city-states, renowned as the home of Get used to such fine architectural one of Europe’s oldest universities. displays on a journey through Padua has impressive architecture northern Italy. Its old towns have an and art. Its best museum is perhaps embarrassment of riches and dizzying the Eremitani for its Etruscan vases pedigrees. Pisa was already a naval and paintings from great Venetian port in Roman times, then a powerful t masters such as Tiepolo and Tintoretto. maritime republic, then a fourteenthPis isi a ’s ©V l Yet Padua also offers a delightful slice century university city. It was eventually ra L ea ni ng T he d o wer an d ca t of ordinary Italian life. It has quirky fashion eclipsed by neighbouring Florence, but boutiques, colourful fresh-food markets in its continued to steal the occasional limelight, notably central squares, and agreeable cafés in which to by producing scientist and astronomer Galileo Galilei, people watch. A large university student population adds a youthful who investigated gravity by dropping weights off the Leaning Tower. atmosphere and good nightlife. A walk along the south bank of the Arno River brings you past stately The last short drive from Padua to Venice isn’t exactly inspiring, mansions from those illustrious days. as you’ll soon be sucked into the industrial suburbs of Mestre. You’ll be tempted to linger, but Pisa is just the start of a great Venice lies just across the water, and is surely a grand finale to drive towards Venice by way of Italy’s loveliest towns. In just 30 minutes you could be rolling through the lush Serchio Valley and into any drive across Italy – though ironically, you’ll have to abandon Lucca, a proudly independent city-state between 1369 and 1815, your rental car to see it. Boats are the only form of transport in this and crammed with architectural beauty. Walk atop its Renaissancefamously floating city, which is otherwise explored on foot along era fortified walls and gaze over terracotta roofs and defensive winding alleys and across the innumerable bridges that knit together towers towards the Apuan Alps. If you’re here in the evening, join its dozens of islands. locals for their ritual passegiata (stroll) along elegant Via Fillungo. Still, there’s no better way to soak up its atmosphere than by Onwards at Florence is an even more gorgeous Renaissance town, walking. Venice might be faded, occasionally flooded and in parts graced with statue-studded squares and the art treasures of its Uffizi crowded, but it remains one of the most fabulous creations of and Accademia galleries. Stray beyond the city centre however, by humankind. Sit in St Mark’s Square as café pianos tinkle and crossing the Arno River and exploring the neighbourhood vibe (and pigeons swoop against gold mosaic work, and congratulate yourself agreeable eateries) around Piazza del Carmine, before strolling into on having completed a Mediterranean route to remember.
travelBulletin November 2019
39
Mediterranean
Cyprus: North to South There’s a new tour tucked away in Peregrine Adventures’ 2020 collection which journeys to the “Mediterranean’s bestkept secret”. The 13-day Cyprus: North to South uncovers the wonders of North and South Cyprus, travelling from Famagusta in Turkish-controlled Northern Cyprus to Nicosia, a lively city that is Europe’s last divided capital. Travellers will explore ancient ruins, cathedrals converted to mosques, untouched coast and rugged mountains. Along the way, guests will be treated to Cypriot hospitality and satisfied by hearty meals of fresh produce and regional delicacies such as Anari cheese, bulguri and rabbit. The trip starts from $3,866 per person. Naxos, Greece
Globus shines a light on the Mediterranean The Globus family of brands has released a new “Undiscovered Mediterranean” series of tours for 2020. The Undiscovered touring holidays are designed to take guests to the lesser-known gems of the Mediterranean, exploring secluded seaside towns and medieval alleyways. The 2020 program has packed in 11 Undiscovered Mediterranean tours, including six new tours ranging from eight to 19 days. “Globus’ new Undiscovered touring holidays take travellers through the winding roads and unspoiled villages, most of which other tour companies don’t visit and cruise ships don’t overnight,” said Gai Tyrrell, Managing Director Australasia Globus family of brands. “From waking to the sounds of waves crashing on the shore to learning the secrets behind the places that launched a thousand myths, these Globus, Cosmos and Cosmo Lite tours get travellers to the far-away islands and untouched towns to see and experience the local side of life.” New additions include the eight-day Greek Island Adventure, which whisks travellers away to Paros, a slower-paced island with the 4th-century Church of 100 Doors – a significant Byzantine ruins site. Travellers will also discover Naxos and explore the labyrinth of Old Town while tasting the island’s ripe olives, buttery cheese and citrus-infused Kitron liqueur, along with Heraklion, where they can visit the Minoan art-filled Archaeological Museum. The new “Undiscovered Mediterranean” tours are part of the company’s “Undiscovered” series of tours, with other destinations in the series including Italy and Great Britain.
40
travelBulletin November 2019
Famagusta, Cyprus
Sky Princess joins fleet A handover ceremony was held last month at Fincantieri Shipyard to deliver Princess Cruises’ Sky Princess, the line’s first MedallionClass ship. Sharing the style and elegance of her sister ships Majestic Princess, Regal Princess and Royal Princess, the ship introduces Sky Suites, providing guests with expansive vistas from the largest balconies at sea. Sky Princess will start her inaugural season in Europe on a seven-day Mediterranean & Adriatic maiden voyage from Athens to Barcelona on 20 October, and a series of Mediterranean voyages before making her North American summer debut.
WHERE HIDDEN CITIES & SEASIDE MEET
RZ
GREECE Athens
SLOVENIA
Piraeus/Rafina
2 Ljubljana
▼
11
1 Zagreb
Postojna 1
Paros
2 Naxos
Let Globus take you on a dive deep into the blues of the Mediterranean’s secluded seaside
streets to discover the places where cities, seas, and cultures connect – places you won’t find on other tours or cruises. No one gets you closer to the magic of the Mediterranean.
CROATIA Opatija
Pula
Plitvice
Adriatic Sea
Aegean Sea
1 Zadar
Trogir Split 2
towns and medieval alleyways. Follow us down sun-soaked
2
Crete
Heraklion 2 Knossos
BOSNIAHERZEGOVINA 2
Dubrovnik
NEW! GREEK ISLAND ADVENTURE
THE CROATIAN
8 days • Athens return
11 days • Zagreb to Dubrovnik
FROM $2,739*
FROM $3,699*
(per person twin share, departing 25/09/20)
(per person twin share, departing 19/04/20)
Superior hotels • Deluxe coaches with WiFi • Immersive experiences • Expert tour directors • Regional cuisine *Terms & conditions apply.
Visit globus.com.au for our special offers or call 1300 984 763
Mediterranean
The Med’s best beaches The Mediterranean is famous for its coastal towns and beautiful beaches. Spread across Turkey, Croatia, Greece, Italy, Spain and more, these beaches offer the perfect place for an Insta-worthy photo to make all your friends at home jealous. We’ve picked out three of the best beaches to visit on your next Mediterranean sojourn.
Cala Soraja, Italy
©Sardinia Island Tours
Best: Hidden gem Why: Travellers wanting to experience crystal clear waters and white sand without 1,000 other travellers should head to Cala Soraja in Sardinia’s Archipelago della Maddalena. The beach is on the small uninhabited island of Spargi in a protected marine park and can only be reached by boat, meaning there are way less crowds than other more accessible spots. Unlike other beaches in the Mediterranean there are no facilities like kiosks or cafes, so make sure to take your food and water with you.
Nazare, Portugal Best: Surfing beach Why: Aussie surfers tend to head to Fiji or Bali in search of a beach break, but the Mediterranean offers some excellent places to ride the waves. Nazare on the coast of Portugal is famous for it’s huge waves. The massive swells often require surfers to be towed out by jet ski and also provide plenty of entertainment for those not inclined to risk their necks for the ultimate surf thrill. Travellers can relax on the beach or take furnicular railway to the clifftop to visit Nazare’s old town, O Sitio.
©Mister No
Canal d’Amour, Greece
©Terrabook
42
travelBulletin November 2019
Best: Unique swimming experience Why: Travellers looking for love should head to the Greek island of Corfu, where myth says if you swim in the Canal d’Amour you’ll find your soulmate. The unique tunnel near the town of Sidari was formed by the sea and wind travelling through the sea cliffs made of clay to form a narrow opening which can be swum through. Travellers can also lounge on the small beach next to the channel though be warned, it’s a popular spot and its best to get there early and be patient.
Brochures Travellers after small group adventures around the world should look no further than Exodus Travels’ newest brochure, which is 40% bigger than last year’s. The program features an expanded polar product range, as well as Exodus Travels’ family trips. New for 2020 is a sailing voyage in the Galapagos which gives travellers the chance to go hiking, kayaking and snorkelling in pristine waters. Also added due to popular demand are trips to Israel, along with new Japan itineraries and more.
Scenic Luxury Cruises and Tours has unveiled its China, Japan, South Korea and India brochure for 2020/21. The new program in South Korea includes the 10-day Soul of South Korea tour, a round trip from Seoul which gives travellers the chance to experience the nation in luxury. New Scenic Enrich experiences in China and Japan have also been added, such as the chance to spend the day as a member of the Panda Volunteer Training Program in Chengdu helping care for Giant Panda cubs.
Natural Focus Safaris have released its 2020/21 program for Canada & Alaska featuring a number of unique lodge experiences such as stays at the remote Polar Bear Cabins in the Canadian Arctic and the Katmai Wilderness Lodge in Alaska, home to 2,200 grizzly bears. The brochure also has a range of small ship cruises and rail tours, including iconic Rocky Mountaineer itineraries, as well as luxury city hotel stays.
Explore has launched its new Discovery and Wildlife brochure for 2020, with four new tours added across the world. The additions include the Highlights of Lebanon itinerary, with Explore being the first brand to start trips to the nation after travel restrictions were lifted this year. The tour begins in Beirut before travellers head to Qadisha Valley and stay in the grounds of a working monastery, then visit Roman ruins in Baalbek and a 12th century castle in Byblos.
UTracks’ new 84-page brochure is the boldest yet, according to the company. The brochure includes active tours in 40 destinations but is only a curated selection of UTracks’ over 460 tours in Europe. The 2020 brochure features 35 new tours, including hiking England’s Thames Path East Walk and cycling Turkey’s Lycian Coast. UTracks is also expecting its new 8-day self guided Pieniny and Tatra Mountains walk in Poland to be popular.
Royal Caribbean International (RCI) showcases its 2020-21 cruise holidays in Asia, Australia, New Zealand and the South Pacific in its latest brochure. There will be six ships sailing in the fleet during the season, including RCI’s Voyager of the Seas, fresh from a US$97 million makeover. The brochure includes a comparison of the ships sailing locally, helping travellers identify the best one to suit them, along with icons to illustrate festive sailings.
Celestyal Cruises has extended its cruise season for 2019 and 2020, with details in the company’s latest brochure. The cruise line will now sail starting mid-March and going all the way through to the end of December. The brochure also features two new products and seven new destinations, including reintroducing calls to Istanbul and visiting Canakkale for the first time to allow travellers to visit the site of ancient Troy.
CANADA
A WINTER WONDERLAND
2019-2020
In a first for the company, Viva Holidays has launched a Canada Winter Wonderland brochure. The program includes a selection of special winter activities and packages, beyond the traditional ski trip. Inside travellers can find activities such as snowmobiling, dog sledding, snowshoeing, ice walking, sleigh rides and ice fishing, along with chances to see the Northern Lights. The brochure covers all of Canada as well as the Northwest Territories and the Yukon.
travelBulletin November 2019
43
Polar regions
ANTARCTICA: MORE THAN JUST ICE
©Sandra Petrowitz/Chimu Adventures
Penguins, whales and icebergs are usually the things you’re expecting to see on a cruise to Antarctica, but as Ben Groundwater discovers, it’s the human element of the white continent that will surprise you.
Y
ou’ve probably never wondered what Ukrainian scientists do with their spare time. It’s not something that requires much thought in most of our everyday lives. And yet here you are in a research base in the heart of Antarctica, in a pod that feels like a space station, cloistered from wind and snow in the same way you would be shielded from the dark emptiness of space, looking around the quarters of the scientists who live here, peering into their lives and wondering: what do they actually do here? The answer is fascinating, and not entirely comforting.
44
travelBulletin November 2019
This is Vernadsky Station, an active Ukrainian scientific base on Galindez Island, a rocky outcrop within paddling distance of mainland Antarctica. The station is one of the most accessible on the continent, in the northern reaches of the Antarctic Peninsula, and it’s a regular stop for cruise ships, which call past here to introduce visitors to the human side of a very inhuman place. People live here in Antarctica. Not always full-time, but still, they do entire winters within four walls here, winters where they receive no visitors, where the dark and the cold could surely drive you mad. But they don’t seem mad. The scientists who greet us the day we arrive – a brilliant afternoon, sunny and warm by Antarctic standards – are generous and friendly, happy to see new faces, only too pleased to take us on a tour and give us a window into their lives. This day is a reminder once again of the unexpected highlight of a trip to Antarctica: the people. You come here for the wildlife,
for the penguins and seals, the whales and the birds. You come here for the spectacular vistas of snow-covered shores and creaking glaciers. But what you go home talking about is the people. Most, admittedly, are on board the cruise ship. On mine there’s Augustin, the cruise leader, an Argentinian with a witty turn of phrase and a passion for the world’s most inhospitable continent. Then there are the two Austrian guides who cycled around the world before taking this job, who decided to ride their bikes south from Norway and stop when they got tired and made it all the way to Cape Town. And continued. There are the fellow passengers, the Spanish students on the field trip of a lifetime; the Dutch couple with the quirky sense of humour; the English friends spending all their money; the Aussie blokes here “for a good time, not a long time”. An Antarctica cruise involves a lot of time on a ship – it has to, with a threeday crossing of the Drake Passage, from
Polar regions
©Chimu Adventures
©Paul Teolis/Chimu Adventures
Vernadsky Station ©Chimu Adventures
Vernadsky Station ©V. Zurfluh
southern Argentina, to get there, and another three-day crossing to get back. And there’s another five days of zipping around the Antarctic Peninsula. You come here for the penguins, but they’re such a small part of the adventure. Mostly it’s the people, those you spend long days at sea with, those you sit next to in the dining room, that you relax with in the lounge. Everyone is so well behaved on the outward journey, attending every lecture, listening diligently, getting to know everyone else on board. We all wake early for shore excursions once we’ve arrived. We go to bed early to prepare for exciting days. It’s only on the return trip that people revert to their travelling type, that everyone starts drinking and dancing and adding new memories to an already amazing trip. You don’t meet many new people on Antarctica proper. Near the Ukrainian research base there’s the spectre of explorers past at Wordie House, the former British station that has been left just as
©Chimu Adventures
“
It’s only on the return trip that people revert to their travelling type, that everyone starts drinking and dancing and adding new memories to an already amazing trip
”
it was when it was deserted in 1954, complete with wood-burning stove and canned supplies. People lived here once, battling the formidable elements. Now though, the only inhabitants are those at Vernadsky Research Base. They work here. They live here. They play here. And what does that entail? They play football, the scientists explain. Turns out there’s another research base close by, and
on sunny days the crews take to the frozen ground outside their cabins and boot a football around and challenge for a cup. They watch TV. They play chess. Oh, and they distil their own vodka using Antarctic sheet ice and use it to stock their own bar, which has a pool table and a stereo, and is covered in various bits of paraphernalia from around the world, and what looks like about 200 or so bras. Here’s the deal for visitors at Vernadsky Station: a shot of home-distilled vodka will cost you one US dollar. If, however, you opt to slip your bra off and leave it behind at the bar, the drinks are free. Those questionable souvenirs are now strung up around the room and most definitely do not get used for any other purpose during the long winters. As you shoot vodka and play pool and listen to AC/DC and prepare to head back to the ship for another adventure, it dawns on you that it’s perhaps best to not consider what Ukrainian scientists do with their spare time.
travelBulletin November 2019
45
Polar regions
Savings on Hurtigruten
Hurtigruten is currently offering savings of up to $5,000 per cabin on select 2020 and 2021 Antarctic season departures. Applicable cruises include the line’s Antarctica, Chilean Fjords, and Falklands – Great Explorers and Wildlife sailings departing in November 2020. The 18-day trip, to take place aboard MS Roald Amundsen, includes land excursions to see penguins and seals and kayaking treks in search for whales. The promotion also includes discounts of up to $9,000 per cabin for lead in suites. To take advantage of the promotion, bookings need to be made by 13 December 2019 – call 1300 151 379 for more information.
Waddle through Antarctica
©David Merron
46
travelBulletin November 2019
Get above the noise For revellers looking for a slightly more chilled way to bring in the new year, an exclusive flight across Antarctica might be just the ticket. Antarctica Flights will charter a Qantas 747 jet for a flight across the frosty continent later this year, departing from Melbourne International Airport on 31 December and returning the next morning. Far away from the sounds of traditional fireworks and the urban festive throng, passengers on this flight will be among the first on Earth to celebrate the new year in broad daylight while overlooking the vast beauty of Antarctica’s landscape. Economy class seats are available from $1,119 per person, while the most luxurious experience on board, Ice class seating, provides uninterrupted views and can be purchased for $7,999. Ice Class passengers will also enjoy extra benefits including champagne and a complimentary gift pack.
Zodiac cruising, snowshoeing and cavorting with penguin colonies are all on the agenda with Quark Expeditions’ 16-day South Georgia and Antarctic Peninsula: Penguin Safari adventure. With departures from Ushuaia, Argentina taking place between November and January, the cruise loops around the southern peninsula of Antarctica allowing guests to view a plethora of wildlife in this remote region, such as the Chinstrap, Adelie and gentoo penguins, as well as Weddell, fur, crabeater and leopard seals. Most people enjoy the breathtaking views of this amazing continent from the comfort of a Zodiac, but for those who want to have their breath literally taken away, an icy polar plunge in the glacial waters followed by the warm adoration of your fellow guests is also on offer. Experts will be on hand to help passengers learn more about Antarctica’s natural landscape and ecology, and naturally also provide astute advice as to where the best social media photos can be taken. Further highlights of the tour include a visit to South Georgia’s king penguin rookeries – the largest in the world, the final resting place of Antarctic explorer Ernest Shackleton, and on-board lecturers delivered by a panel of polar specialists. This very cool adventure leads in at $10,495 per person.
LUXURY EXPEDITION CRUISES Arctic | Antarctic | Greece | Italy | Japan | Kimberley | Baltic SeaNEW “Glittering white, shining blue, raven black... the land looks like a fairytale. Pinnacle after pinnacle, peak after peak – crevassed, wild as any land on our globe, it lies, unseen and untrodden. It is a wonderful feeling to travel along it.” – Roald Amundsen An ultra-refined portfolio of luxury polar expeditions and immersive cultural cruises. Every voyage an all-inclusive, unscripted adventure on a state-of-the-art expedition vessel, with award-winning on-board programmes, and out-of-this-world shore expeditions. 2020–21 voyages on sale now with early booking discounts on most departures. The best suites and staterooms selling fast. 2021–22 voyages also open for registration of interest. Talk to your travel agent or call Abercrombie & Kent on 1300 851 800. www.abercrombiekent.com.au
Book now and save up to up to $15,940 per couple on some of our most popular Arctic and Antarctic cruises. Solo travellers can also take advantage of 50% off the single supplement on select departures. Visit abercrombiekent.com.au for details.
Polar regions
There’s life in that ice While on the surface the Arctic may appear to be a barren ice shelf, Abercrombie & Kent is intent on debunking the myth via a cruise which highlights just how many amazing species call this region home. While few people have the opportunity to see the majestic and endangered polar bear up close, A&K’s Arctic Cruise Adventure: In Search of the Polar Bear 2020 itinerary, which takes place on Ponant’s Le Boreal, is sure not to disappoint any traveller holding
that ambition, as the vessel cruises through the polar bear haven of Svalbard – where the operator enjoys unrestricted access to landing sites. The 15-day luxury expedition cruise departs from Oslo, Norway on 31 June 2020 and sails through the Svalbard Islands, Greenland and Iceland in search of the most elusive flora and fauna in the region. Usually priced at $17,495, passengers who book before 30 November will receive a $1,500 discount.
How to sell polar regions Travelling to the polar regions is a unique experience but one that is usually quite costly. That’s why its so important that you get it right when selling a trip to the Arctic or Antarctic to clients. To help you figure out how to do this we talked to polar experts Rose Toohey and David Smyth from Forward Travel. Their agency is part of Travellers Choice but they are always happy to give advice and guidance to all agents. They love the polar regions and always enjoy helping make it better and easier for people to find their right trip. Here’s what they suggest:
your clients want. In Antarctica there are restrictions on how many people can be ashore at the same time. Ships with up to 150 passengers are considered ‘expedition’, can usually have everyone participate in all excursions, and are focused on letting travellers experience everything as much as possible. Ships with over 150 passengers must usually rotate landings and ships with over 500 passengers cannot let anyone off, so people on those cruise ships will be only able to watch Antarctica pass by from the ship.
Penguins and polar bears are poles apart
Don’t be afraid of the price
Penguins are in Antarctica and polar bears are in the Arctic. It’s important to remember so your clients aren’t disappointed to not see penguins and polar bears on the same cruise.
Find out why they are going Find out what your client’s reason for going there is, and then find a trip that matches that. Not everything is found in every place, so knowing what they hope to see is crucial. For example, there are no king penguins in Antarctica; they are in the sub-Antarctic islands. I once heard of a traveller whose whole dream was to see the colourful king penguins and booked on an Antarctic Peninsula trip. He never had a chance and his whole trip was wasted. He was rightfully very angry about it, and his trip was very expensive!
Consider the ship size Most ships have a good level of comfort, and some ships deliver luxury. Understand what
48
travelBulletin November 2019
People know they will be spending a lot of money, and so long as you book them on the right trip, it will be worth every cent. We think of it like this – it’s not expensive; it just costs a lot. Anything is expensive
if you pay too much for it – $5 for a bad coffee is expensive! $30,000 for the trip of a lifetime that will be cherished and reminisced about forever is a dream come true. They will remember how much they paid but they will hopefully think it was worth every cent.
Check the loyalty offer Once they go to one polar region, they may well come back to book a return trip or go to the opposite end. Most companies have returning passenger offers so start talking to them about their future trips while you are working the current one. It’s a big sale so work on getting the next one too. Some companies give a 10% discount, but one we work with gives up to 30%, and when you’re talking Antarctica, that can be a saving of $10,000.
Polar regions
Q&A
Visiting the outer reaches of our globe is something on many travellers’ bucketlists. We talked to polar experts David Smyth and Rose Toohey from Travellers Choice agency Forward Travel to get the scoop on selling these unique regions.
Is there much interest among Australians for travel to the polar regions? There has always been lots of interest from Australians, in fact Australians are the second largest source market for Antarctica, making up 11% of all travellers (behind the USA at 35%). Is the Arctic or Antarctic more popular? Antarctica is by far and away the most popular, probably due to the perceived closeness of it, its ‘bucket list’ status and the lure of ticking off the final continent for many travellers. The Arctic is becoming more popular though, with many people liking to ‘top and tail’ the world. What sort of travellers are visiting the polar regions? Most polar travellers are interested in nature, wilderness, wildlife and going
beyond the tourist trail to really experience a place. Travellers to polar regions tend to be older – usually over 50 – as it costs a lot to go there. When is the best time to travel to the Arctic and Antarctic? Summer is the only time visitors can get to the poles as there is too much ice at other times. For the Arctic this means the northern summer between June and September. The Norwegian Arctic opens in June for cruises around The Svalbard archipelago. It’s a wildlife haven as animals are protected, so you have a great chance to see lots of birds, marine mammals and polar bears. The Canadian Arctic seems like another world, with history, mystery and abundant wildlife. You can visit rarely-seen ancient ruins and take extended hikes exploring the scenery. The Northwest Passage
is a huge part of world exploration and most trips will take you through parts of it. Antarctic travel is from October to March, with three distinct seasons. October/ November is when it’s starting to thaw and the landscape is pristine – as we say, ”before the penguins make a mess!” There’s a lot of wildlife mating, and activities such skiing and trekking are options. December/January is the peak of summer with daylight extending to 24 hours. You can reach further south to cross the Antarctic Circle and camping is more likely. Penguin chicks are hatching, making it a very popular time. February/March is the best time for wildlife. Penguin chicks are active and being trained to fish by their parents, and the leopard seals and orcas are prowling the waters. Whales also abound.
T H E N O R D I C WAY
THERE’S SOMETHING NORDIC IN THE AIR ENJOY A MODERN NORDIC CABIN ON BOARD THE FINNAIR A350
The Finnair A350 has a spacious cabin with low noise levels, fresh air and ambient light inspired by the Northern Lights. With Finnair, you can choose to fly to Europe via Asia or the Americas, or with our Round the World fares. Visit us at finnair.com/au
Canada
a d a n a C n r e t s We
Your guide to
World Heritage-listed national parks full of wild animals like grizzly bears, a coastline teeming with orcas and cities and mountain towns with the world’s best bars, green parks and sun-drenched al fresco dining. It’s easy to see why western Canada is one of the world’s great travel destinations. Craig Tansley looks at what you can’t miss on a journey through British Columbia and Alberta…
VANCOUVER This is one of the world’s great cities – flanked by high mountains (there are ski mountains within 30 minutes of the CBD), built on the sea and with over 1,300 hectares of parks set within its city limits, it’s little wonder Vancouver is named as one of the top five cities worldwide for its quality of life. It’s also one of Canada’s warmest cities in winter; and yet, it’s one of its coolest in summer. And it doesn’t just look pretty either; this is a city that likes to eat. The best food city in Canada, its culinary scene is one of the most varied on Earth
Jasper, Alberta
50
travelBulletin November 2019
– with everything from exotic street food to the best sushi outside Japan. There’s also entire neighbourhoods devoted to night life. It’s a thriving metropolis for live music, art and theatre and is dubbed North Hollywood because the film industry love using it for filming locations because everything looks make-believe.
Jasper, Alberta ©Craig Tansley
VANCOUVER ISLAND Don’t forget Vancouver Island. This island – 100km south-west of Vancouver – epitomises everything good about western Canada. It’s hardly small (at 30,000km2) so choose a couple of key
Jasper, Alberta ©Alberta Tourism
Canada
destinations, or you’ll be here a month. Head west through redwood forests till you hit the coast at Tofino – Canada’s best surf town. Yes… we said surf town. This might actually be the world’s prettiest surf town too, located in a national park that’s home to black bears and cougars, and eccentric surfie locals in a rustic surf village. The town looks across the UNESCO Biosphere-Reserve-protected Clayoquat Sound where orca swim. And the waves are good here, believe it or not. Meanwhile, on Vancouver Island’s rocky southern coast, you’ll find British Columbia’s capital, Victoria. It couldn’t be more different; they call this, The Garden City. There’s a softness about Victoria that feels Edwardian, for it is one of the oldest cities in the Pacific North-West. Lots of its historical buildings remain, and there’s British-style gardens all over the city, complete with roses. Though it’s the waters off Victoria that are as stunning. Home to one of the world’s largest population of resident orca – there are tours from April to October, which take you through off-shore islands. You can take tours to and from Vancouver, or Victoria.
springs too, and restaurants with cuisine from every country on Earth. You’ll find some of Canada’s best five-star properties here, in historic hotels like the Lake Louise Chateau and the Fairmont Banff Springs, the region’s most prestigious property operating now for over 130 years.
JASPER AREA Banff © Alberta Tourism
BANFF AREA Rivalled only by Switzerland for its dropdead gorgeous alpine vistas, you can’t help thinking: is this town even real? Surrounded on all sides by mountains – Mt Norquay, Mt Cascade, Mt Rundle and more – the town of Banff is actually in the middle of a national park, Canada’s oldest. It’s the kind of community where bins come with locks for the black bears, and locals watch out for cougars on their morning walks. While its skiing credentials are world renowned (there are three worldclass ski resorts all within 40 minutes drive of town) more people actually visit outside winter. Gondolas send visitors spiralling out over the Rockies; across lakes, and over forests of pines. Even just driving around here is a tourist attraction – the Trans-Canada Highway offers views that risk car crashes (eyes on the road,
Tofino © Vancouver Island Tourism
Banff © Alberta Tourism
Grizzly bear © Dave Campbell
Take that drive north (you won’t regret it) for four hours through the glaciers and sheer mountain escarpments of the
ok?), and the Icefields Parkway drive (north to Jasper) is one of the world’s most iconic alpine scenic drives. There’s everything here from championship golf courses to Canada’s biggest film festivals, and live music out on the streets. There are hot
Horse riding in Jasper © Jasper Tourism
Icefields Parkway Drive – to the start of Canada’s wild north, Jasper. It’s nothing to wait for elk to cross the street through this 19th century fur trading town, fringed by 3,000-metre-high mountains and sprawling wilderness, protected inside the largest national park in the entire Rocky Mountains. In winter, Marmot Basin Ski Resort is one of Canada’s most under-rated resorts, but in summer, the mountain biking and hiking around lakes, forests and waterfalls is legendary. Rangers will warn you about grizzlies and cougars here; but then there’s also plenty of adventures to be had that don’t involve wild animals, like taking Canada’s highest and longest guided aerial tramway, Jasper SkyTram. For a town of just 5,000, there’s a surprising number of high-end restaurants and hotels, though the best are of the heritage variety which offer insight into the town’s last 130 years, and while there’s some lively bars open late at night, you’re better off looking for the Northern Lights in the second largest Dark Sky Preserve on Earth.
travelBulletin November 2019
51
Canada
the mountains and the hill’s 52 runs feature plenty of opportunity for glade skiing. These two spots are under an hour from Quebec City, but Stoneham’s location just 20 minutes away is one of many factors
Get to know your BDM Name: Greg Schein, Regional Sales Manager QLD/WA How long have you been working as an RSM for Globus? I have been with the Globus Family of Brands for a little over 3.5 years and have been very fortunate to move roles from BDM in Victoria, to BDM in QLD and more recently to my current role as the RSM for QLD and WA. What is your favourite destination? Budapest, Hungary would have to be top of my list. Amazing city with incredible culture, fantastic museums and hidden gems like the Ruin Bars have made every trip back a new opportunity to explore and find something new. What do you love about your job? Everyday is different! It’s a great job working for a fantastic company with an amazing team. My role as an RSM allows me to not only help our amazing agent partners but also work closely with our sales team to help everyone achieve their goals. What destinations are on your bucket list? Too many to list out here but Antarctica would be that once in a lifetime experience. The wildlife, environment and isolation makes it so unique.
52
travelBulletin November 2019
Mont Sainte Anne view from the run
contributing to its popularity. The resort features 43 runs spread across three mountains, 19 of which are lit at night. With some of the best dining, apres-skiing and a generally festive atmosphere, it’s a must-see.
Victoria an overlooked gem Victoria is often forgotten by Australian travellers in their trips to British Columbia, but the island city adorned with flowers and colonial architecture offers some of the best experiences in the province. Set on the ocean, BC’s capital gets you in with its oceanside setting and its fascinating history, and keeps you with its gardens and seafront parks, craft breweries and eateries. It also acts as a gateway to Vancouver Island, ever a popular destination for all ages.
©Destination BC-Tanya Goehring
Quebec City is not often first thought of when skiing in North America comes to mind. However, after often taking a back seat to Rocky Mountains and other Continental destinations, the Quebecois capital is increasingly being sought out by travellers who are seeking first-class skiing close to the city, with its UNESCO World Heritage historic district. Offering a generous 71 runs on three faces, Mont-Sainte-Anne’s offerings are suited to all abilities, and offers fantastic vistas of St. Lawrence River, Ile d’Orleans, and Quebec City itself. The longest run, Chemin du Roy, stretches “oot” over 5km, and is commonly adorned with family skiers out for a leisurely cruise. Another ski resort, Le Massif de Charlevoix, is home to a drop of 770m and is the largest east of the Canadian Rockies. The St. Lawrence River waits for you at the foot of
Credit: Etienne Dionne
Underrated skiing hot spots
Canada
Calgary more than just a gateway Most coming to Alberta are doing so to visit the province’s typical tourist destinations, the scenery of Banff, Canmore, Jasper and Lake Louise, but with its “small town within a big city” feel, Calgary should equally be top of people’s lists. Outside of the famous Calgary Stampede, which transforms the city each year for 10 days into a western playground (and of course, free pancakes), the city is notable for its street festivals,
nightlife and outdoor activity. While day trips from Calgary are of course popular, equally so are day trips within the city. Calgary features around 800km of paved pathways perfect for cycling, which wind past public art, through protected parks and rivers, and through neat boutique and retail neighbourhoods. There is enough to eat and drink in Calgary for a lifetime. Between the city’s European-inspired beer halls, cocktail bars
and casual dining options, there is also modern-retro dining, family style restaurants and hearty takeaway. A trip to Alberta would not be complete without a venture into the Canadian wilderness, with many travellers making Calgary base for visiting the Rocky Mountains and the Badlands, where one can call into the Red Deer River, Dinosaur Provincial Park and Drumheller, home to the Royal Tyrrell Museum of Palaeontology.
WestJet new Calgary lounge WestJet has this month commenced construction of a new lounge at Calgary International Airport. Scheduled to open in summer 2020, the lounge will grant complimentary access to Platinum, Gold and Silver WestJet Rewards members, as well as all WestJet Business class travellers and select travel partners. Designed in partnership with Gensler, WestJet has claimed the lounge will be a “Canadian-inspired space”, with local food and beverages on offer, and a design built around a combination of “contemporary interior design and refined mountain living.” It will be situated near Concourse B, making it convenient for both domestic and international travellers. “As WestJet continues its accelerated journey to becoming a global network carrier, our new flagship lounge in Calgary will give top-tier WestJet Rewards members, business cabin guests and select partner travellers a home within our home in Calgary,” said WestJet spokesman D’Arcy Monaghan. “This lounge will showcase WestJet’s award-winning hospitality, refined style,
Artist’s rendering
elevated products and premium experience our guests have been enjoying with the launch of our new Dreamliner.” “Whether guests are starting a journey, or connecting, this premium lounge will elevate their experience,” said Calgary Airport Authority Chief Financial Officer and
Vice President Rob Palmer. “YYC is already proud to be home to WestJet, its Dreamliner hub, and now we’re excited to welcome this flagship lounge at our airport.” WestJet has been gradually moving away from its low-cost origins through the “ongoing premiumization” of its fleet.
travelBulletin November 2019
53
Last word
The Fake News Accommodation to die for with Adam Bishop
The last couple of months has seen accommodation disruptors like Airbnb really push the boundaries in their rigorous quest for unique listings, from a chance to bunk down in a sleeping bag on The Great Wall of China to wedging yourself between two bull’s buttocks on a genuine cattle station in Wyoming. But an emerging player in this dynamic space, AirDare, is now spruiking themselves as the new market leader on this elusive scale of uniqueness, unveiling the chance to stay in a real-life prison chock-full of hardened criminals. Conveniently located close by to a bustling
airport for easy connection, AirDare describes The Venezuelan Correctional Facility for the Irredeemably Violent as having “an abundance of free inches to rent” in its cells for those with an “adventurous spirit and steely resolve”. Speaking about their latest listing, AirDare Chief Executive Officer James Bilko told travelBulletin that hunkering down in a small cell with 18 other vicious felons might sound like an adventurer’s dream but warned the reality can have its challenges. “Most people are used to staying in nice hotels with friendly staff where
butlers deliver you food and all of that, well the only delivery our clients should expect here is a crowbar to the knees if they fall out of line,” Bilko cautioned. “We want to be truly immersive, so the only way we felt we could achieve this was to make sure we put the crims with the most violent reputations in the cells with of our clients, and then we tell the inmates that our client has stolen money from their families on the outside - just to ramp up the adrenaline factor a bit,” he added. AreDare customers will receive a full survival kit before entering the clink, including prison essentials such as pepper spray, a flair gun and rape whistle. And for the foodies of the world who have often fantasised about eating like Dickens’ favourite orphan Oliver Twist, the opportunity to sample several different varieties of gruel are also on offer with this package, from thin and runny to chunky and sludgy. When we asked what a typical client thinks of the experience after they endure their seven-day stretch in hell, a decidedly glum Bilko had this to say. “Well to be totally honest with you mate, so far we haven’t had a client survive until the end,” he lamented. Got any fake news? Send us your tips to fakenews@travelbulletin.com.au.
Riddle: a hefty gamble doesn’t pay off
54
travelBulletin November 2019
matter what the carny writes he’ll just say he weighs more or less. In the end the boy ended up paying the man $50. How did the man win the bet? ANSWER: The man did exactly as he said he would and wrote “your exact weight” on the paper.
A boy was at a carnival and went to a booth where a man said to the boy, “If I write your exact weight on this piece of paper then you have to give me $50, but if I cannot, I will pay you $50.” The boy looked around and saw no scale so he agrees, thinking no
18 DAYS
18 DAYS OSLO–HELSINKI
Escorted small group tour
NORWEGIAN SEA
DAY 2: Oslo
Vardø
Honningsvåg
Kirkenes
Skjervøy
Harstad Sortland Svolvær Stamsund Lofoten Islands Bodø Ørnes Nesna
Saariselkä Sinettä 6 6 °3 3 'N
C IR C L E A R C T IC
Rovaniemi
Sandnessjøen Brønnøysund © ROBIN STRAND
DAY 1: Oslo
Hammerfest
Tromsø
Follow the lights ––– Experience some of the world’s most beautiful landscapes and the wonder of the Northern Lights on this 18-day adventure.
North Cape
September–March
oslo–helsinki
BARENTS SEA
DAY 12: Saariselkä DAY 13: Sinettä
Rørvik
Kristiansund Molde Ålesund
Måløy
DAY 14: Rovaniemi
Florø
FINLAND
Trondheim
Hotel & Spa Resort Järvisydän
NORWAY
DAY 15: Järvisydän
Helsinki
Flåm
DAY 16: Helsinki
Bergen
DAY 17: Tallinn
DAY 18: Helsinki
ATLANTIC O C E A NTallinn
Oslo
Highlights
DAY 3: Flåm
DAY 4: Bergen
1
DAY 5: Bergen
DAY 6: Ålesund
DAY 7: Trondheim
2
NORTH
Classic northbound cruise SEA on Hurtigruten’s beautiful Coastal Voyage City tours of Oslo, Bergen, Helsinki and Tallinn
DAY 8: Lofoten Islands DAY 10: Honningsvåg
4
Norway in a Nutshell journey
5
Viking Plank dinner in Flåm
DAY 11: Kirkenes – Saariselkä
SKAGERRAK
A night in a glass igloo
3
DAY 9: Tromsø
ESTONIA
BALTIC SEA
6
Husky experience
7
Reindeer experience
8
Santa Claus Village visit
9
Siida museum in Inari
10
Multiple opportunities for Northern Lights viewing
DAY 1: Oslo–Myrdal–Flåm
Price from
$ 7,950 pp
NOTE: The ‘from’ price shown is in AU$ per person twin share in an Inside Cabin. Hurtigruten has a flexible pricing system and all prices are capacity controlled and subject to availability. Prices may change at any time before departure date, the applicable price will be quoted at the time of booking.
3 DAYS
Enjoy one of the world’s most scenic OSLO–BERGEN rail journeys as you travel from Oslo VIA FLÅM AND VOSS through farmland, forests and glacier- Daily departures capped mountains. At Myrdal join the famous Flåm Railway - a marvel of railway engineering. Overnight Flåm Myrdal in Flåm. Gudvangen
3 DAYS
Self-guided tour
Oslo to Bergen via Flåm and Voss
Norway in a nutshell
Stalheim
DAY 2: Flåm–Gudvangen–Voss Enjoy your morning in Flåm. After lunch, take a ferry through the narrow Nærøyfjord. On arrival in Gudvangen enjoy a scenic bus ride to the mountain town of Voss. Overnight in Voss.
Voss
Bergen
NORWAY
DAY 3: Voss–Bergen
TRAIN BOAT BUS
The perfect add-on to any Coastal Voyage or Norway Expedition
––– From an exhilarating ascent of the Flåm Valley to the cobbled streets of ancient Bergen, this classic rail, bus and ferry journey offers an unforgettable three days of incredible scenery and charming towns.
© FRITHJOF FURE
From Voss take the scenic train journey to Bergen. Departs Daily 3 Days: Oslo to Bergen via Flåm and Voss (or vice versa) 2-day and 1-day options 2 Days: Oslo to Bergen via Flåm or Voss (or vice versa) 2 Days: Bergen to Bergen via Flåm or Voss 2 Days: Oslo to Oslo via Bergen
NORTH SEA
Day Tour: Bergen-Bergen via Myrdal or Oslo to Bergen (or vice versa)
go to hurtigruten.com.au or call 1300 322 062
Oslo
Highlights 1
2
3
4
Scenic mountain and fjord views The famous Flåm Railway Sailing through the narrow Nærøyfjord Picturesque Flåm
SKAGERAK
Price from
$833 pp
NEW
Expedition Cruises Norway
12 DAYS BERGEN–NORTH CAPE–BERGEN
Norway Expedition cruises
––– Handpicked itineraries with a new expedition fleet.
Summer (May - September): Fjords and Midnight Sun Expedition Winter (October - February): Arctic Winter and Northern Lights Expedition Spring (March - April): White Winter Expedition Handpicked itinerary Longer port stays Included daily activities and a wide range of optional excursions
2021–2022
Each ship features a Science Center where you can interact with our Expedition Team
Save $500 on selected 2021 departures
T&Cs apply.
© TOR EvEN MATHISEN - GETTy IMAGES
Three onboard restaurants serving delicious cuisine that reflects our Norwegian heritage
12 DAYS THE CLASSIC ROUNDTRIP VOYAGE
MS Otto Sverdrup MS Eirik Raude MS Maud
Speak to our teams about our Norway in a Nutshell 1,2 and 3 day options.
The Original Coastal Voyage since 1893
Bergen–Kirkenes–Bergen
The coast of Norway is often rated as one of the most beautiful places on Earth. Discover the full range of this national treasure on our 12-day round trip voyage.
––– Experience Norway’s beautiful fjords, charming ports and rare wildlife under the Midnight Sun or spectacular Northern Lights.
6 DAYS CLASSIC VOYAGE SOUTH Kirkenes–Bergen
On our Classic Voyage South from Kirkenes to Bergen, we show you enchanting Norwegian landscapes. See fjords, mountains, waterfalls and glaciers combined with visits to historic cities and cosy coastal towns along the way.
Experience the coast 2021–2022
7 DAYS CLASSIC VOYAGE NORTH
© KNUT HUSTAD
Bergen – Kirkenes
Our Classic Voyage North takes you on a 7-day exploration of Norway’s major coastal cities and remote villages, from Bergen and far beyond the Arctic Circle to Kirkenes.
New Expedition Fleet
Speak to our teams about our Norway in a Nutshell 1,2 and 3 day options.
go to hurtigruten.com.au or call 1300 322 062