E U R O P E A N
BUSINESS AIR NEWS ISSUE 220
NOVEMBER 2011
Comlux turns to Sukhoi for larger cabins at lower cost
GULF STATES REGIONAL REVIEW Pages 12-14
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Facing the customers: the FBO manager’s perspective
Managing a successful FBO requires many skills, organisational, motivational and creative. But above all, a desire to ensure the complete satisfaction of every customer and inventive problem-solving top the list. Royal Jet’s Basel Diab, pictured, believes that a happy workforce makes for happy customers and adds: “I enjoy an office with open doors and lots of energy.” See our Perspectives feature, starting page 6.
Swiss long-haul specialist Comlux has placed an order estimated at $200 million to become the launch customer for the Sukhoi Business Jet. The deal covers two of the aircraft, which are a vip version of the Superjet 100 regional airliner, for delivery in 2014 and options for a further two. The cabin interiors will be designed and outfitted by Comlux America, which has been appointed as the first approved Sukhoi Business Jet completion centre. “Comlux has gained its reputation by offering a unique one-stop-shop solution for the widest range of wide cabin vip aircraft,” says president Richard Gaona. “Combining our expertise in aircraft transaction, our capabilities of cabin completion in Indianapolis, our Fly Comlux forces to display and charter the SBJ, together with Superjet’s willingness to be a major player in business aviation, we are looking forward to an exciting time.” The full cost of the aircraft will not be known until the interior configurations have been defined, but is expected to be ‘very attractive’, and operating costs are also expected to be low as a result of the aircraft’s latest technology systems: “We are convinced that the SBJ, equipped with the latest fly by wire technology and integrated modular avionics, will deliver the efficiency and the reliability that our vip
customers are looking for,” says Gaona. The first aircraft will “probably be based in Russia or the CIS,” says Comlux. The SBJ has a 4,192 cubic feet cabin, and a range of approximately 4,300 nm thanks to its additional fuel tanks. The launch of the vip aircraft version came just four months after the entry into service of the Superjet 100 itself in April this year. EASA certification of the Superjet 100 is expected by the end of the year, and an STC will be required after that for the vip variant’s additional fuel tanks.
The Sukhoi Business Jet in Comlux colours.
Comlux has 19 aircraft in service, comprising a BBJ767, two Airbus ACJ318, two ACJ319, ACJ320, four Global Express, three Global 5000, three Challenger 605, two Challenger 850 and a Falcon 900LX. It also has eight aircraft on order or in the completion phase; an Airbus ACJ319, two Global 6000, two Global 7000 and three Legacy 650. See other Comlux news in our Gulf States regional review, pages 12-14.
Hahn Air takes on CJ4 for unique scheduled service Hahn Air has taken delivery of a new Citation CJ4 to operate a scheduled airline service, conducted as a codeshare, on the 45-minute trip between Düsseldorf and Luxembourg. “No other Citation in the world, nor indeed any other business jet to my knowledge, is operating with an airline flight number,” says Trevor Esling, Cessna’s vp of international sales. “Hahn Air’s CJ4 service will be an IATA-registered flight so a passenger could, for example, book with an airline to fly to Luxembourg
and receive two boarding cards – one card for the leg to Düsseldorf and one card for the CJ4 leg to Luxembourg. And the same principle would apply flying to Düsseldorf via Luxembourg, of course.” Daniel Rudas, Hahn Air’s executive vp and coo, added: “We’re an established Citation customer, so we know the CJ4 will bring us the perfect combination of speed, comfort and reliability for this pioneering passenger service.” Hahn Air now operates the CJ4
alongside its Premier 1, and also offers charter sales in conjunction with Eisele Flugdienst (E-Aviation) in Stuttgart. As reported in EBAN previously, Eisele has experience of the CJ4 since it took delivery of the first of the type for air charter operation in Europe in the summer this year. Hahn Air captains Britta Carrera, Michael Vautz and Christoph Müller undertook simulator training on the type in Wichita, along with Daniel Rudas himself.
The CJ4 is the newest and largest member of the CJ family. The aircraft gained FAA certification in March 2010 and EASA earlier this year. Nineteen were delivered in 2010 and 16 through the first half of this year. The aircraft is approved for single-pilot operations and shares a common pilot type rating with the other CJs. It has a range of 2,002 nautical miles and a top speed of 453 knots. At maximum weight, the CJ4 takes off from runways as short as 3,130 ft.
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NOVEMBER 2011 3
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Time to make your opinion count and stamp out illegal charter Operating business air charter services can be expensive, with large amounts of investment, administration, training and maintenance required by legislation. But if everybody works to the same high standards, on a level playing field, then experience shows that a competitive and vibrant charter industry can continue to develop. Those companies that have access to modern aircraft, the systems for efficient operations and top quality people, can be highly successful while still maintaining the highest standards of safety and proberty for passengers.
If only it were so simple. There are still regular reports from around Europe of so-called ‘grey market’ charter operations, lacking an applicable air operator’s certificate, the required insurances, or without the necessary traffic rights for the particular flight they intend to operate. Of course they can offer a lower price and the customer may be unaware of, or prepared to overlook, the niceties of proper compliance. Air Partner has been advising its clients to always check AOCs, and welcomed the European Business Aviation Association’s recent ‘Is your flight legal?’ campaign. But
EDITORIAL COMMENT
Could this be a ’grey’ market charter?
director David MacDonald believes the industry needs to do more to highlight and marginalise the pirates. “We do get frustrated that when suspicious flights are reported, authorities can rarely
react in time before the aircraft has been dispatched,” he says, while pointing to Russia as a particular problem area for unlicenced jets offered from Moscow to European destinations. The EU member states and EASA report that they are aware of the issue, and that individual countries such as the Netherlands are already taking action locally. However, they find it difficult to identify illegal operations, and have asked for the EBAA’s help in this regard. Early next year the EBAA manager of technical affairs Belarmino Gonçalves Paradela will be given the opportunity to present
Privajet expands longhaul options with A319CJ
E U R O P E A N
BUSINESS AIR NEWS Publisher and editor:............David Wright Sub editor: ..........................Kate Woods Designer: ..............................Chris Carr Advertising manager: ..........Mark Ranger Subscriptions: ..................Janet Edwards Administrator: ......................Hilary Tyler
European Business Air News, 134 South Street, Bishop’s Stortford, Hertfordshire, CM23 3BQ England. Telephone: +44 1279 714505 Fax: +44 1279 714519 email: david@ebanmagazine.com www.ebanmagazine.com European Business Air News (USPS 009091) is published eleven times each year, monthly except January, by Stansted News Limited, 134 South Street, Bishop’s Stortford, Hertfordshire CM23 3BQ, England. Periodicals postage paid at Rahway, N.J. Postmaster: Send address changes to Stansted News Limited c/o Mercury Airfreight International Ltd., 365 Blair Road, Avenel, New Jersey 07001. Company registered in England no. 2224522. Printed by Stones. ISSN number: 0959-1311. EBAN is available by postal subscription for eleven issues. Simply send your credit card details and authority for UK£40 within Europe (UK£70 outside Europe) to our subscriptions department, or call +44 (0)1279 714505. EBAN is sent without charge to qualifying business aviation professionals. Please visit the EBAN web site to apply. The opinions expressed by authors and contributors to European Business Air News are not necessarily those of the editors or publisher. Articles appearing in European Business Air News may not be reproduced in whole or part without the express permission of the publisher. European Business Air News is not responsible for unsolicited manuscripts, photographs or artwork.
its overview of the problem and possible solutions. For example, EASA has suggested a web-based public white list of non-EU operators allowed to fly commercially within Europe. And he is looking for more background information. If you know of unlicenced operations in your area then Gonçalves Paradela urges you to firstly report it to your local CAA, and then to advise the EBAA about the extent of the problem. Take a moment to drop an email to him at bgparadela@ebaa.org. David Wright Editor
Europ Star has established an additional base in Riga, Latvia, to serve Russian and CIS customers in their native language. It also plans a technical base in Moscow. The Riga team will be led by Leonid Gorodnitski of Flight Consulting Group, pictured here with Europe Star’s ceo Werner Welz, Ralf Schumacher and Karina Ebner, and FCG’s Roman Starkov.
Schumacher takes a stake in Europ Star Long-term aircraft management customer Ralf Schumacher has been so impressed by the service provided by Austrian operator Europ Star that he has bought a share in the company. German racing driver Schumacher says: “In Formula 1, what counts is absolute professionalism and passion – requirements that have shaped my standards. This is why, almost six years ago, I trusted the professionals at Europ Star with the management of my jet. “I have purchased a ten per cent stake in Europ Star with the option to expand my ownership share in the company. The reason for this step is easy to explain; the branch of business aviation has great potential,
Haughey orders AW139 for vip transport Haughey Air has ordered an AW139 medium twin helicopter, configured for corporate and vip transport purposes, which will be based in Northern Ireland following delivery next year. The company currently operates a Sikorsky S-76C++ there, and from its base in Carlisle. The AW139 features an unobstructed cabin design which allows flexibility in seating configurations, and has six large cabin windows. Seating in the S-76 can be configured for between four and eight passengers in the cabin.
Schumacher: professionalism.
especially in the growing markets of Russia and Asia.” As a shareholder, Schumacher will be responsible for new customer relations and quality management. “We are glad to have Ralf as a part of our team,” says ceo Werner Welz. “He knows from his own experience
how we work and has wide ties in business, sports and show business sectors – which is our core audience. Together we are ready to implement innovation solutions in management and quality standards which were previously used in F1.” Ralf is the youngest brother of the seven-time Formula 1 world champion Michael Schumacher, making his own debut in the Jordan team in 1997. Having moved to Williams he won his first F1 race in 2001 in Monte Carlo. He currently competes in the German Touring Car Masters competition. Europe Star has a fleet of ten aircraft, and bases at Vienna, Moscow, Riga, Salzburg, Klagenfurt, Munich, Dresden, Milan and Trieste.
Malta-based Privajet has taken delivery of an Airbus A319CJ to operate for charter alongside the Boeing BBJ which it commenced operations with during 2010. The interior floor plan of the aircraft encompasses eight cabin zones including a crew and staff areas, a large vip lounge, guest retreat, master bedroom and master lavatory and two fullyequipped galleys. Technical features include enhanced sound insulation package, a custom cabin management system and in-flight entertainment equipped with large high definition bulkhead mounted LCD monitors and video on demand capabilities. Also included is a broadband high speed data system that allows passengers and crew access to email and internet through a local area network and wi-fi. The company is advertising for captains, first officers and vvip flight crew through its web site and Facebook pages, and promotes empty leg availability for customers using its Twitter page. It also has developed an iPhone application that allows clients to select suitable aircraft and calculate trip times. The interior was the sixteenth Airbus to be completed by Associated Air Center located in Dallas, Texas.
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Solid Air is declared bankrupt Eindhoven-based Solid Air has been declared bankrupt by the court in Den Bosch. Its fleet had been grounded for three months from September following safety concerns. An administrator has been appointed with the aim of re-establishing the company. The bankruptcy relates to Solid Air Ltd, Global Solid Air Ltd and Solid Air Holding BV.
To arrange a visit to the site or for any further details please contact Robert Walters, who will be pleased to answer any queries about the latest stage in Biggin Hill’s new business developments. business@bigginhillairport.com +44(0) 1959 578 530 bigginhillairport.com
London Biggin Hill Airport CLOSE TO THE HEART OF LONDON
4 NOVEMBER 2011
EUROPEAN BUSINESS AIR NEWS
Centreline is judged ‘best GA operator’
Expanding Gama lines up bases in Hong Kong and South America
Gama Group, headquartered at Farnborough, is planning to establish its next base in Hong Kong, and is also evaluating locations in South America. Chief executive Marwan Khalek says: “We are building the foundations now with a view to getting established in Hong Kong in the first half of 2012.” This will be the company’s fourth continental/regional base complementing operations in Europe, North America and the Middle East. Meanwhile, Gama has entered into an exclusive partnership with loyalty programme Asia Miles to provide business jet services to its 4.1 million members worldwide. Asia Miles members can earn miles when chartering aircraft from Gama’s global fleet and network to connect with airlines such as Cathay Pacific and Dragonair. Gama’s efforts to extend its reach and operations into the South American market continue to gather pace with the addition of further aircraft bringing the total managed
fleet in the region to six aircraft. These contracts are supported from Gama’s US operation while the company continues to evaluate the best regional base and partnership. Closer to home, Gama also struck a significant investment last month with completion of the purchase of the trade and assets of Mann Aviation Group Engineering, a specialist in MRO modification and support services for a wide range of helicopters serving civil and military use, plus a number of regional aircraft types. That company’s EASA/FAR 145 operations and Part 21 J & G design and production expertise are being integrated into newly-branded Gama Engineering, formerly Lees Avionics. Gama Engineering has moved its premises from High Wycombe to take up premises at Fairoaks airport and has pledged a sizeable investment to restore its three hangars and establish a burgeoning centre for general aviation, complementing the group’s main Farnborough base.
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Bristol and Biggin Hill-based Centreline Air Charter has celebrated the fifth anniversary of buying its first jet by being awarded the title of ‘Best General Aviation Operator’ at this year’s Baltic Air Charter Association (BACA) awards. The company has grown thirty per cent per year for the last five years, and has successfully traded through three recessions in its 25 year history. Commenting on the award Phil Brockwell, md, says: “Private air travel is defined by its service standards. It is a significant accolade to be recognised as a leader in this area by the ultimate arbiters, those air travel brokers who are tasked with booking flights for their discerning customer base.” Centreline now has a Citation CJ2 based in Manchester, and a CJ2+ at Stansted. Tyrolean Jet Services ceo Martin Lener with Francois Chazelle, vp of Airbus Corporate Jets.
Tyrolean Jet takes next step up in widebody charter Austria’s longest-standing air charter operator Tyrolean Jet Services has expanded its charter fleet with the addition of its largest aircraft to date, an Airbus ACJ318. Chief executive Martin Lener says: “As a long-established business jet company, it was a natural next step for us to operate an ACJ318, because of the new standards of comfort and space that it offers. “With 19 vvip seats available,
the ACJ318 is able to carry larger executive, family and government groups, allowing them to serve a purpose that other business jets cannot deliver.” The aircraft has intercontinental range capabilities and excellent short-field take-off and landing performance, and a sophisticated cabin management system with inflight entertainment and stylish cabin lighting.
Phil Brockwell of Centreline poses with TV news reader Nicholas Owen and Emma Brown from award sponsor Direct Air Charters.
Second CJ3 leads Aero-Dienst to a third location with plans for more Nuremberg-based Aero-Dienst has added a second Citation CJ3 to its fleet and is operating it from a new base at Oberpfaffenhofen airport. The aircraft is being flown for a management customer also new to the company. This latest addition brings the fleet size to ten. “The fact that more and more customers entrust us with their aircraft is evidence of our comprehensive expertise in business flights,” says a delighted Andreas Strabel, key account and aircraft management team leader. “With services ranging from chartering, complete flight operation and maintenance, all the way to sales, we are internationally recognised business aviation professionals with the highest standards of quality and safety.” Having a varied portfolio of aircraft is important, the company says, in order to provide customers with a wide range of different aircraft for their individual purposes. “The
Aero-Dienst’s CJ3 at Oberpfaffenhofen.
CJ3 is a very popular aircraft because of its flexibility and costeffectiveness, an all-round winner in terms of cabin comfort, range and state-of-the art technology combined with low operating costs and, therefore, competitive charter prices. The aircraft is certified for steep approaches, which further increases its range of applications,” says Strabel. Oberpfaffenhofen airport is conveniently situated by the A96 motorway, so its catchment area
includes Munich, Augsburg, Memmingen, Landsberg and the Bavarian lakes region. Aero-Dienst says that business travellers on a tight schedule in particular will benefit from the fast and easy handling and clearance procedures at the airport. Customs clearance can also be facilitated if required. Aero-Dienst expects to make further aircraft and base announcements soon. “For the moment we are focused on Germany, which does not mean that AeroDienst is not interested in expanding to other countries,” a spokesman adds. The company’s new hangar at Nuremberg is now in use for maintenance work, with work on the offices alongside continuing. “By incorporating new sites, AeroDienst is also strengthening its position beyond the bases in Nuremberg and Munich,” says Strabel. “The first step has been taken; more will soon follow.”
6 NOVEMBER 2011
This month our Perspectives feature probes the innermost thoughts of those essential facilitators, the FBO managers. Whether dealing with customers, or organising a group of diverse staff, they are involved in a peopleoriented business. In recruiting they all seek good communication skills, attention to detail, creative problem solving abilities, good organisation, fluent English, smart presentation, and only then, an understanding of flight operations. A background in hotels or other hospitality can be a distinct advantage. In advising aircraft operators on how to get the best service they are equally of one voice: Provide as much information as possible as soon as possible!
EUROPEAN BUSINESS AIR NEWS
pressure and stress, but she would definitely recommend the role to a friend: “It is a very rewarding job, especially when we have satisfied customers. We want to make customers happy enough to pass positive comments on to others.”
Family affair: Hagen Kurz and his father Rolf of Kurz Aviation Service.
My mobile is always on Randa Kammoun El-Hurr, Cedar Jet Center
I enjoy an office with open doors and lots of energy Basel Diab, Royal Jet
As senior manager for ground operations and FBO for Royal Jet at Abu Dhabi, Basel Diab (pictured front cover) is responsible for the selection of the FBO’s 70 staff. When recruiting, he looks for confidentiality, attention to detail, good presentation, flexibility and the ability to remain calm and methodical in stressful situations. He believes that if you hire happy people, training them thoroughly and treat them well, customer satisfaction will follow. Soliciting customer feedback and acting promptly upon it reinforces this policy. With more than 20 years’ of professional experience in the aviation industry, Diab has furthered his career in the ground operation and management field after majoring in mechanical engineering. Of his typical day, Diab says: “I like having at least one hour of uninterrupted time in the early morning to plan my day. I usually start around 8am. Otherwise, I enjoy an office with open doors, constant feedback and lots of energy and activity. It helps me work more productively when I sense how busy everyone else is, too. I always reserve one hour of dead time every day to handle any unanticipated problems. I
P E R S P E C T I V E S – Business aviation through the eyes of the FBO managers
Rewarding it may be, but FBO managers never know when the working day will end enjoy the managerial aspects of the job, the ability to motivate people and my influence on decisions taken in the organisation.”
Be fast, friendly and stay cool Daniel Sander and Bernd Frey, Air Hamburg
Under FBO managers Daniel Sander and Bernd Frey, Air Hamburg’s FBO has four employees who were recruited for their dedication to service, and the understanding they
have gained of pilot and passenger needs has grown with experience from the business jet side of the business. Aspects of continuous employee training is performed by pilots, and Sander and Frey advise clients looking for the best FBO experience to ensure they pick one with staff who are trained by pilots so they understand their needs. And the advice to anyone thinking of moving into this field? “Be fast, friendly and stay cool when one challenge quickly follows another,” they say.
Want to make customers happy Liliana Serafim, Groundforce One Lisbon
Groundforce One Lisbon station manager Liliana Serafim believes that a thorough knowledge of ground services is necessary to deliver a good product. “The responsibilities of this position demand a detail-oriented and organised individual with the ability to read, write and speak English,” says Serafim. “Capacity to work as a team, and to do shifts including early mornings, late nights, weekends and holidays are essential.” Serafim has worked at Groundforce One Lisbon’s FBO since 2007, and before that spent 13 years at AirLuxor/Safeport FBO. Among a list of responsibilities are the supervision of daily operations, legal and policy matters, ensuring ramp personnel follow safety procedures outlined in the security manual and dispute resolution. A typical day might mean managing teamwork, delegating tasks, making contacts to raise more business, contacting customers, handling quotations, liaising with suppliers, invoicing and controlling payments. According to Serafim, an FBO manager must be assertive, keep the team united and be able to handle
Cedar Jet Center is based at the new GAT at Beirut Rafic Hariri International Airport, where operations manager Randa Kammoun El-Hurr has responsibility for FBO handling agreements, supplier evaluation and contracts, lounge, hangar and equipment assets and serviceability. And then there are advertising campaigns and exhibitions to think about, along with training requirements, the monthly roster and CAA requirements. “I manage day-to-day operations, following up with duty shift leaders in assigning the team to daily tasks,” says Randa Kammoun. “I am also responsible for quality manual issues and amendments since I’m a member of Middle East Airlines Ground Handling (MEAG) quality council and MEAG SMS committee as well as ensuring that all procedures and staff instructions are well implemented.” Her typical day might go something like this: “When I arrive I check our daily operations, services and tasks with the duty shift leader, then a short brief of the day. Next I’ll check the premises followed by checking mail. After going over the previous day’s records and flight files, I follow up paperwork, monitoring live operations throughout the day.” But there are times when an unusual request can liven up the day: “One day we received a call from a vip two hours before arrival in Beirut requesting Lebanese meat pastries from a shop in Tripoli City. That’s two hours from Beirut when the traffic is good, but we did manage it. “It’s nice to meet vips and people from all over the world with different cultures.” But she adds: “The only drawback is that my mobile is always on and vacations are non-existent!”
We haven’t had the pleasure of a ferret yet Heather Cawthorne, Multiflight
Multiflight’s FBO opened in 2000 under the watchful eye of manager Heather Cawthorne, who has since overseen its growth. Based at Leeds Bradford airport, the FBO has grown to employ six office staff and nine ramp ground handling staff. “We offer a tailor-made handling service. This includes meeting and greeting, organising catering, transport, hotels, we can handle cats, Continued on page 8
Air Hamburg FBO’s employees are recruited for their dedication to service.
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8 NOVEMBER 2011
Perspectives: the FBO manager
dogs and ferrets under the Pet Travel Scheme…. We haven’t had the pleasure of a family ferret as yet!” It’s a job that Cawthorne loves and one she says she would not swap. “When you run an FBO you need to be passionate about what you do. Our service is bespoke and we always go that extra mile for our clients.” On one occasion a client requested a particular wine and Heather called her supplier to discover that the last two bottles had just been sold to a local connoisseur. After some negotiating, she managed to persuade him sell her the wine, but it meant driving almost 30 miles to pick it up. “One of our regular clients likes the Racing Post, and if our local supplier runs out we will drive miles to get one,” says Cawthorne. “Crews are important and we never like to see a hungry captain! There is always a member of the Multiflight team on hand to get bacon sandwiches or a salad!”
EUROPEAN BUSINESS AIR NEWS
“
We receive unusual requests every day
TAG Farnborough’s success is down to our strong and stable team with extensive knowledge of our customers. In my opinion, this is invaluable when it comes to delivering a bespoke service. “When recruiting, attention to detail, a sense of urgency, a ‘can-do’ attitude, strong team spirit and an ability to work under pressure are all requisite qualities that I do not compromise on. “I was attracted by TAG Farnborough’s uncompromising ethos of service excellence. The airport is an oasis in a very busy environment. I remember walking into the FBO terminal for the first
Lombardi has responsibility for PR, sales, co-ordination with the airport, liaison with suppliers. To meet customer requirements, she recommends: “Always listen, train staff, be helpful no matter if it is profitable or not, answer mail as soon as possible and answer phones no later than the second ring.” In return, Lombardi feels a customer will receive the best possible service if they make clear what they expect from the FBO and also to understand that, as each country is different, it is natural that the facilities will vary.
Be helpful, no matter if it is profitable or not Patricia Lombardi, Signature Athens
“It is a Signature Flight Support standard to gather the staff together and discuss the day’s work and share information,” explains Patricia Lombardi, manager for SFS Greece’s Athens station. “I inform staff of upcoming changes at the airport or within SFS, such as new safety rules. My day begins with a telephone call to the office requesting an update on flights that occurred over night. Once at the office I start answering my emails. I try to meet at least two or three crew each day plus passengers
time thinking that it felt so peaceful, not knowing at the time that we can sometimes average up to 100 movements a day. “When I was in the five-star hotel industry, I was trained to continually look for ways to improve my performance and my product. Shortly after I joined the airport, we implemented the concierge service, an invaluable addition that has enabled us to provide a bespoke service for every one of our customers. “We receive unusual requests every day; from a pilot asking for a ‘very hard’ toothbrush, to Egyptian cotton pyjamas and even Angolan
I’m very proud of my staff A can-do attitude is vital according to Gozen Air Service’s Olcay Dulger.
to get some feedback. Before leaving, I check the next day’s flights against the staff schedule to make sure that we have the correct number of staff.”
Roberto Zapatero, Gestair FBO
Handling and airport services director Roberto Zapatero looks after customer relations at Gestair FBOs in
food for a flight attendant, to name just a few. One example was when we found a school photo left in the passenger lounge. Our only clue was the first name of one of the children written on the back of the photo. After calling all the local schools in the area and doing some research, we finally reunited the little girl with her souvenir photo. Needless to say, she was very happy, and her parents will remember us for it! “Our business is unpredictable, as owners can decide to leave at any moment, so we need to be ready at all times. At the moment I am looking ahead, planning for 2012 and getting prepared for the Olympics, of course. Spain and makes sure procedures are fulfilled, working closely with the station managers. “Of course there are other administrative tasks such as budgeting, invoicing issues and strategic analysis to do,” he says. Each day Zapatero catches up with all the station managers, following up every flight and making sure everything has proceeded as it should. Once a month, he visits each base to chat with the staff there. “I have to say I’m very proud of my staff, they make everything easier.” In hunting out the best FBO service, Zapatero has this advice for pilots or owners. “I believe that in the end, ground service is a very important part of the flight. Normally this is where troubles happen so it’s essential to have a partner who you can rely on. I would recommend they look for well-established companies. “I love my job, I never stop learning things, no matter how long you have been doing it. It has allowed me to meet a lot of interesting people.”
Sophie Lesnoff, customer services manager, TAG Farnborough Airport
There is no typical day in my working life
”
Hagen Kurz, Kurz Aviation Service
Kurz Aviation Service GmbH has around 20 staff members working at the GAT in Stuttgart. Hagen Kurz takes responsibility for recruitment and selection, looking for candidates with at least two languages, primarily English. He adds: “They also must be friendly and know how to handle people, especially vips.” To meet expectations it is important, Kurz feels, to talk to customers and ask what they expect. This information is discussed during a workshop with staff, to find out how they can meet their customers’ wishes. “There is no typical day in my working life,” he says, citing an occasion when a catering order came in at €1,500 for just two passengers on
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EUROPEAN BUSINESS AIR NEWS
a European flight. “This is one of the reasons I love this job. To be in contact with many different and interesting people, and I would recommend it to any friend.”
Last minute changes are part of the job Becky Carver, Weston Aviation
Weston Aviation has three UK FBOs and general manager Becky Carver, who managed the Durham Tees Valley station for four years, now heads up all three locations. Before joining Weston in 2006, she worked for Saudi Arabian Airlines as a senior flight dispatcher and with Emirates in Dubai. Carver oversees the general running of each FBO and leaves the day-to-day operations to the FBO managers. “Their roles may not be typical as they also take an active role in daily operations; they roll their sleeves up with the rest of the staff and get stuck in! “As an FBO manager, you need to be extremely organised, level headed and above all keep a sense of humour at all times; vital for those last minute changes which are part of the job.” Having a small team at each location has its benefits, Carver points out, as most returning passengers and crew know each member of staff by name, helping build strong customer relations. “Remembering the small details personalises the experience and adds a nice touch,” she says. Strange requests are not unexpected, she says. “I have spent a few manic hours trying to locate a specific bottle of vodka and a cocktail shaker; not the easiest thing on a Sunday morning. Of course, they were found eventually and the flight left with happy customers.”
Ground handling manager Radek Novotny is responsible for technical issues at ABS Jets.
Steve Jones is gm of Al Bateen Executive Airport’s Dhabijet FBO, backed by FBO manager Pauline Smith.
Unsurprisingly, Carver says that although there are daily duties to be done, each day brings something different: “You might be heading out the door after a long day when a transplant flight books in for the early hours of the morning. For anyone wanting a nine-to-five job, this is not the job for you.”
Illuminate all possible queries Valeriy Voznyuk, Challenge Aeroport
ment of ground handling departments, project management, certification, marketing etc.” Challenge Aeroport has around 200 employees at present. The most valued skills are good communication, responsibility and reliability, he says, adding: “That means they should be able to apply basic psychological skills while talking to a passenger, illuminating all possible queries that may arise.”
The word ‘no’ does not exist for us Olcay Dulger, Gozen Air Service
“I have been running our FBO for four years, but previously I was central dispatch chief at the airport,” says deputy director Valeriy Voznyuk for Challenge Aeroport at Kiev (Zhuliany) airport. “There are lots of responsibilities whenever you are doing something you love, but some significant ones are overall manage-
QUALITY AND EXPERIENCE
IST station manager Olcay Dulger has worked at Gozen Air Service since 1998. “I’m responsible for assigning duties for all private, charter, schedule and cargo flights, weekly staff roster, ensuring two agents meet private jets – one agent stays with the crew and the second escorts passenger
from the aircraft to the GAT,” he says. At Istanbul, staff are trained not to say ‘no’. “The word ‘no’ does not exist for us,” asserts Dulger. “For any special request that we cannot meet, we always try to find and offer something similar.” Dulger has a list of special requests which prove the fact: “Within two hours we arranged two cars to pick up catering from four different locations. We have purchased a Maxi-cosi seat for an infant within 45 minutes and in one hour we bought an ice machine for an aircraft.”
You never know what might happen Thomas Mayr, Rheinland Air Service
“Rheinland Air Service GmbH runs the business aviation terminal at Munich Executive Airport with a team of three,” says FBO manager Thomas Mayr. “In 2008 I became a member of the project team that took over the responsibility for the establishment of the new Swissport Station at Frankfurt airport. This was a challenging job and I gained experience being solely responsible for the ops department.” Mayr joined Rheinland Air Service in 2009 and became the FBO manager and helped start the operation from scratch. “A tough but fascinating job,” he says. “Close contact with my team
and clients enables me to collect impressions at first hand. It is of great importance for us to take time for our customers. In return we receive direct customer feedback from crew members or passengers that enables us to tailor our services to their personal needs.” While Mayr was at Schönefeld he encountered a tricky request after the football World Cup final. “I took over the dispatch shift and a pilot called on our company frequency. I had a look in my schedule and could not find a file for this aircraft. He said: ‘I’m a Gulfstream 5 on apron 4. The aircraft is AOG with passenger on board and I need a new aircraft, now! The flight should go to New York and the price is no problem at all.’ Unfortunately we were not able to find an aircraft all over Europe. During that weekend all aircraft were in the air!” Like others in his position, Mayr loves the variety his job brings: “When you start in the morning you never know what might happen. The most tiresome aspect is that many customers are afraid of handling in general and refuse to spend money for it. That’s because many FBOs, especially in eastern Europe charge high handling fees and offer poor service. Often we need to persuade our new customers of the added value.”
Communication with authorities can be tiresome Evgeny Pavlenko, Avcom-D
Many funny episodes happen when not expected at Avcom-D, Domodedovo, as related by director general Evgeny Pavlenko: “I remember a newlywed couple who booked a jet to go to Paris on Valentine’s Day. They were on their honeymoon, happy and carefree. My team of young women was dying Continued on next page
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“I have been responsible for combined airport management and FBOs for over ten years, prior to which I was a senior executive with BAE Systems holding a variety of positions. Pauline has more than 20 years experience in FBO management.” “Each day differs which is the good thing about the job, however there are common components,” says Jones. The first task is to review movements and passengers inbound/outbound for the day and determine FBO services required. After this the day usually consists of meetings on everything from HR matters and suppliers to safety. “This is usually interspersed with dealing with the unexpected and juggling priorities,” he adds.
Perspectives: the FBO manager
to see the lucky bride – one could feel vibes of envy in the air. Anyway, it probably got too intense at some point, because, with all the emotions accumulating, the pilot couldn’t get the plane off the ground, he couldn’t start the engine and the lucky couple, being not so lucky any more, had to cancel their flight.” Pavlenko has been with Avcom-D for three years. “As general manager I am primarily responsible for guiding staff in achieving the goals formulated by the chairman of the board; to ensure that all processes are working in a proper manner.” A quality assurance programme provides feedback to the accountable manager to ensure corrective actions as necessary. It contains procedures designed to verify that operations are being conducted in accordance with relevant standards and procedures. For job satisfaction, Pavlenko cites meetings with potential clients as enjoyable. But communication with airport and government authorities, who are sometimes unable to formulate their demands clearly, can be tiresome.
Valeriy Voznyuk has been running the Challenge Aeroport FBO for four years.
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I feel very much part of the everyday challenges Nicole Gut, ExecuJet Zurich
“In our headquarter FBO in Zürich, where I am based, we employ 20 people,” says the ExecuJet’s Nicole Gut. “When hiring staff, we have had good experiences with taking on people from the hotel business. If you have worked in the 4-5 star hotel industry you know how to treat demanding clients.” With responsibility for the success of all ExecuJet’s FBOs in Europe, Gut overlooks the operational aspects. “The daily business is up to my staff but as I started as FBO manager in Zurich myself, I feel very much part of the everyday challenges and sometimes get involved too much.” “Every flight is different, that’s what makes the FBO business so exciting; we have a customer who regularly sends their dogs on a private aircraft to visit other members of the family.” From a client perspective, Gut recommends that in dealing with
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We get invited for a coffee and a chat with the family
Dealing with the unexpected and juggling priorities
Helmut Gross, MTS Aviation
Stephen Jones, Dhabijet
“The FBO/aircraft handling company my wife and I started two years ago was the most interesting and demanding business we ever launched,” says owner and ops manager Helmut Gross. “Today MTS Aviation is the only handler at Malmo airport with a privately-owned apron and air conditioned hangar. Being a small company is definitely not a drawback in Gross’ eyes: “Not
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only do regular clients appreciate the familiar atmosphere at our place, even crew are surprised by the personal care. Sometimes we are asked which Scandinavian airports we operate at but as we observed from the other big companies, you cannot keep the kind of service we provide when you have several locations with many employees.” Gross goes further, saying: “We’ve never heard of owners of a handling company taking crew sightseeing or inviting them for lunch, we do. We get invited for a coffee and a chat with the family and that is the real difference.”
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Jan Kralik joined ABS Jets in 2006 as an operations dispatcher and is now ground operations manager. Kralik initiated the long haul flight planning department, and has developed third party services for ABS Jets, which as a result now handles flight planning for the Embraer demonstration fleet and for the governmental fleet of Panama. “I am responsible for the smooth running of the FBO, sharing this responsibility with the ground handling manager Radek Novotny. Radek is responsible for the technical issues, the rest remains with me.” It is Kralik’s belief that ABS Jets gains a major competitive advantage with the experience gained from also being an aircraft operator. “We can see and evaluate our operations not only from the side of the service
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Stephen Jones is general manager and Pauline Smith senior FBO manager, at Dhabijet, Al Bateen Airport. Smith is supported by three senior assistants, approximately 15 ground handling staff and a hospitality team. “We need people familiar with handling all types of business jets and trained to operate in a large airport ground handling environment,” says Jones.
Executive Charter
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About 10 cups of coffee and no lunch
At oxfordjet, recruitment and selection is managed in-house, and we generally use informal group interview scenarios and assessment days to identify leading talent, get the most out of applicants on the day and follow-up with one-to-one interviews. We look for personality every time! “Whatever your age or background, great service is a gift you either possess or you don’t. You don’t have to be an aviation guru, but you do have to be great with people, polite, courteous and can-do in nature. Our team come from airline, hotel, media and even property retail backgrounds, a real mix. “My background is mostly in sales and marketing roles, also PR, service delivery, and even airline IT solutions. The change to business aviation was more stark than expected, but good service is good service, and that transfers favourably from commercial airlines to private jets.” “My role is general management, overseeing the FBO operation, going after new business and steering airline route development strategy for the airport. Budgets
provider, but also from the client’s side, and I can assure you that we are a very demanding client looking for the highest standards.” On a day-to-day basis, Kralik spends time emailing, checking the ramp, large numbers of meetings, looking after customers and seeking new business. But when he gets a chance, he takes a moment to himself: “I do find cleaning the hangar floor in a cleaning car very therapeutic, especially after a hard day. And we are all looking forward to first snow as we recently got a new Lamborghini! Do you know of any other employer that gives its team a Lamborghini? Of course I am joking, this is our new tractor, made by Lamborghini.”
We prefer to hire skilled Britta Martin, EBAS Munich
Britta Martin, international marketing and customer relationship manager at EBAS Munich, is one of 12 staff manning the FBO and the company participates in an apprenticeship programme for airport management assistants in traffic services. “We train those who have never worked in an airport environment before, but we prefer to hire skilled,” she says. Martin is self-employed and has been working at EBAS for more than eight years. “I have more or less grown up in the airport environment with a father who owned a helicopter company. I worked at Munich airport air traffic operation centre for many years and then as an operations and customer manager at MHS Helicopter Service. When I find time I fly as a flight attendant on private jets and work on projects as a flight/airport manager for charter groups.” At EBAS, Martin’s duties include regular FBO work, international marketing and customer relations. A typical day might include sorting out updates and unforeseen events alongside taking care of passengers and crews, flight briefings, slot coordination or changes.
sit with me, and I wouldn’t want to detract from anyone’s front of house role to sidetrack them with paperwork and spreadsheets. “We’ve been asked to accommodate a plane load of protected monkeys destined for another airport. As a pet approved airport for animal importation, that brings some unusual sights, sounds and smells. We also had an urgent charter enquiry to rush 30 folk to the Channel Islands, only to find out they were schoolchildren going to a birthday party. The catering request was going to be rather messy for the cabin crew! “About 10 cups of coffee and no time for lunch underpin a typical day, but otherwise the nature of every day changes. I spent much of winter last year shovelling snow and monitoring weather forecasting websites! “Would I recommend my job to a friend? To my friends in general, yes – without any question. As for my best friend, no – I’d hate to have to put up with them going on and on about FBO life all the time. David Surley, oxfordjet
Every flight a challenge Yiannis Stergiopoulos, Athens Executive Aviation
After 16-years’ experience in business aviation, Yiannis Stergiopoulos of Athens Executive Aviation feels he can say with certainty that the key to success is the respect and trust one can inspire in colleagues and collaborators. “In a local FBO that hasn’t got a renowned brand name, I consider the personal relationship of the FBO manager with crew members and passengers of great importance. The way he handles every single situation, the service he offers, and being available 24/7 are vital.” Additionally, Stergiopoulos believes that the attitude of staff, including training and the manner in which everyone works in an organised team, are the responsibility of the FBO manager. “In my opinion, every flight is a challenge as, when working with operators from all over the world, we have to be cautious when it comes to their adjustment to local procedures, to the way in which we provide our services, and make them feel secure, safe and confident that they are getting correct instructions and information.”
Safety should be highest priority Sean Raftery, Universal Aviation
Experience and training are the top priorities when Sean Raftery, managing director at Universal Aviation in the UK is looking to recruit. “You cannot just hire someone off the street with no experience and expect them to perform at the level required, with the customer service skills necessary to meet clients’ demands. “Regardless of previous experience, we administer training via our own in-house training and safety manager. We look for employees with a great attitude and aptitude, who are adaptable and have a
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sense of urgency when attacking last minute requests. “Not all aircraft operators are the same, so I take to the time to find out what they need. I also cannot stress enough that safety should be your highest priority.” A good FBO should have staff that are as much concierges as aviation professionals, says Raftery. “We have had requests from sourcing the rarest bottles of vintage wine to loading a lifesize bronze horse into a B747. We once changed the trip and flights plans eight times on the passengers’ journey from London to our facility. He had purchased an atlas and was thinking on his feet. It’s why he has a jet and why we are here!”
Work is defined by its variety Yolanda Avalos, Aerea FBO
Aerea FBO has a station at Madrid and has been granted a license to manage the GAT at Malaga Airport. It is also highly-regarded, winning the 2011 EBAN FBO survey. FBO manager Yolanda Avalos says: “I have been working for Aerea FBO since operations commenced in 2007. It has been an interesting challenge to initiate the project from the beginning. Our ceo Francisco Abella placed his trust in me and believed that, with the rest of the operations team, we would achieve good work.” In her role, Avalos has an oversight of operational issues and teams to ensure smooth round-the-clock operation. “I am responsible for the safety of visitors and staff and safety on the ramp, as well as the maintenance of FBO equipment. We have two operations duty managers responsible for maintaining close contact with FBO customers ensuring service meets requirements. “It is difficult to define a typical day; I believe this work is defined by its variety. I can have a day planned for certain projects, but what occurs with our customers or flight situations has priority. We know when we will begin our working day but never when we are going to finish.” ■
Air BP. It’s the people on the ground who keep you in the air. It’s not just the quality of our fuel that provides reassurance to our customer, it’s also the dedication of our people both in the office and at the airfield. Your account manager, is here to ensure your business gets the support needed across our global network. For further information about our Sterling card or Flight card programme visit www.airbp.com/ga, contact us on +44 845 082 1701 or e-mail sterling @bp.com
General Aviation
12 NOVEMBER 2011
EUROPEAN BUSINESS AIR NEWS
GULF STATES REGIONAL REVIEW
CHARTER BROKER NEWS... ProAir supports Audi launches ProAir recently organised a series of twenty 100-seat aircraft trips for journalists viewing the latest Audi A5 and S5 car models at a special event in Jerez de la Frontera, Spain. “We are especially proud that no single flight was late,� states Kathrin Schuessler, who escorted the Audi flights as ProAir’s flight supervisor together with Adriane Hadbawnik. “It was particularly important that all responsible staff at Audi in Ingolstadt and Jerez were kept informed at all times of flight progress.�
Asia is growing, says ACS Air Charter Service is experiencing an increase in the number of Asiabased, high net worth individuals and executives choosing to charter private aircraft, resulting in a 30% rise in business for its Asian executive jets department. The company believes that Asian executives are now chartering aircraft to move around the regions they are visiting, such as Europe, America, the Middle East and Africa, while using scheduled services for the long haul sectors. This trend is often overlooked, as the demand for Asian aircraft is usually used as the only indicator to the strength of the continent’s private aviation market, it says. Gavin Copus (pictured), ACS’s Asia Pacific ceo, has noted differences between Asian and Western business culture: “We find that in Asia executive clients travel in larger groups than their peers in the West. It is not uncommon for groups of six to ten business delegates to fly together compared with charters for as little as one or two people in other regions. This is due mainly to a combination of Asian business culture and the need to charter larger jets with a longer range that consequently have room for more passengers.�
Gavin Copus: Asian executives travel in greater numbers.
Exec Air sponsors former Open Champion Scottish golfer and former Open Champion Paul Lawrie has signed an exclusive Jet Charter sponsorship agreement with Exec Air. Elena Torres, md, says: “We already fly a number of golf and sports stars and, as many of our private jet charter clients have a great love for the game, it made perfect sense to embark on a sponsorship deal with Paul Lawrie.� The agreement will see Lawrie wearing the Exec Air corporate logo on his clothing.
BACA announces first humanitarian award winner Mandy Pantall from the charity Fly 2 Help has become the first recipient of the BACA Humanitarian Award, introduced to recognise the important role played by the air charter industry in the field of emergency and disaster aid as well as charitable activities. Pantall, who broke her back in a riding accident and has since learned to fly, is part of the team of
Your FBO Network in Italy
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passionate aviators at Fly 2 Help, a charity committed to “helping others enjoy the inspiration and life enhancing privileges that being in the air can provide.� Other winners included: Best general aviation operator, Centreline Air Charter (see story, page 4); Best handling agent/FBO,TAG Farnborough; and Global Excellence Award, Tyrolean Jet Services. Awards were sponsored by Aviation Charter, Chapman Freeborn Airchartering, Direct Air Charters, London Executive Aviation and Air Charter Service, which was also the main event sponsor. Ruslan International sponsored the wine with master of ceremonies Nicholas Owen, BBC news presenter, sponsored by Gama Aviation.
Smart takes birthday party to the CĂ´te d’Azur Smart Aviation recently arranged a fortieth birthday celebration charter to the south of France for a vip client of a leading events and party organiser. A 148-seat Boeing 737 was pressed into service and special arrangements included a vip departure from a private terminal in the UK, special on-board catering and drinks, and a vip handling service in France. Charlotte Sobol, head of Smartplus, who oversaw the departure of the flight, says: “You only get one chance to celebrate a special birthday, and with such a big event, the pressure is on to ensure everything goes without a hitch. Weeks of careful planning paid off, and we are delighted that the weekend was such a special celebration for all of the guests.â€? Smart has recently added experienced air charter broker Mark Sale to its team. Sale is also a board member of Eventia and well connected in the meetings and incentive business.
Our Network is your advantage
Founder of MEBAA Ali Ahmed Al Naqbi joins Comlux in a business development role.
Widebody additions lead the way for business aviation in the Gulf It seems that the Gulf states have not been so badly affected by the global economic downturn as much of Europe. Business is steadily increasing for many of the operators who contributed to our regional review, who reported aircraft on order and increased hours. High fuel prices are a concern for growth but turmoil in the wider Middle East has prompted an increase in charter.
Rotana Jet Rotana Jet commercial manager James Coak believes that, although the world markets remain difficult, it is possible for an individual company to prosper through good practice. “We have seen an increase in the number of hours per aircraft in the last year,� he says. “I think this is partially due to the recovery that we are seeing in the Middle East aviation sector but mainly due to the marketing campaigns that we carry out for our managed fleet to ensure we maximise revenue hours. “The obvious issue most affecting your operations is of course the slow recovery of the global economy. It hits us in all of our core business sectors. The Middle East has also seen recent turmoil across the whole region from Egypt in the north to Yemen in the south. The UAE itself has had no direct problems but indirectly has been very much involved in the reconciling and support. Although this has slowed down certain areas of aviation, the charter market has seen
a rise in flights to these destinations, Particularly for repatriation flights and more recently Government delegations. Rotana Jet is based at Al Bateen Executive, and concentrates on the long range sector. “Our most recent aircraft acquisition was a Gulfstream G450,� says Coak. “It is an excellent aircraft with great long range performance. We have had no maintenance issues with the aircraft. We always ask for feedback from our clients as this is a good gauge for aircraft performance and service. Our clients only say good things about the G450 and the service they receive on board. “The recent economic crisis has really affected aviation business. Predominantly because of the inflated fuel prices. This itself has tipped the global market into further recession,� he adds. “In our business every team member is vital. Take out one of the links and the chain is broken. As the office staff are not always directly involved with actual flights and revenue generation it is easy to forget how important they are, so for all the office staff at Rotana Jet from the receptionist to office boy and driver, here is a special mention.�
Aviation Link Aviation Link of Jeddah, Saudi Arabia, is to manage two new Airbus vip aircraft, an ACJ319 and an A319 for two undisclosed customers in the
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EUROPEAN BUSINESS AIR NEWS
GULF STATES REGIONAL REVIEW
Business aviation in the Gulf states These statistics include Kuwait, Bahrain, Oman, Qatar, Saudi Arabia, United Arab Emirates and Yemen.
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The Airbus Corporate Jet Centre facility in Toulouse.
business aviation airports
Major business aviation airports* 1. Dubai (U.A.E.) OMDB 2. Sharjah (U.A.E.) OMSJ 3. Jeddah (Saudi Arabia) OEJN 4. Riyadh (Saudi Arabia) OERK 5. Abu Dhabi (U.A.E.) OMAD
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* ranked by the number of handler, charter, maintenance, sales and training organisations.
22 business charter operators Leading fixed-wing charter operators** 1. Empire Aviation Group (UAE) 2. Royal Jet (UAE) 3. Saudia Private Aviation (Saudi Arabia) 4. Prestige Jet (UAE) 5. Falcon Aviation Services (UAE)
Leading helicopter charter operators** 1. Abu Dhabi Aviation (UAE) 2. Gulf Helicopters Company (Qatar) 3. Falcon Aviation Services (UAE) 4. Aerogulf Services (UAE) 5. helidubai (UAE) ** ranked by number of aircraft for charter
aircraft 16 business maintenance organisations Leading maintenance centres*** 1. Execujet Middle East (UAE) 2. Jet Aviation Dubai (UAE) 3. Abu Dhabi Aircraft Technologies (UAE) 4. Falcon Aviation Services (UAE) 5. Wallan Aviation (Saudi Arabia) *** ranked by number of aircraft types covered
425 business aircraft on the combined registers Data extracted from the Handbook of Business Aviation in Europe, and the EBAN reader roster.
Benoit Defforge, ceo Airbus Corporate Jet Centre, Abdulaziz Al Rowaished, president and ceo of Aviation Link Company and Francois Chazelle, vp Airbus Corporate Jets.
Middle East. The aircraft will be delivered late in 2012. “Aviation Link has gained a reputation as the ‘go to’ company for clients seeking large and very large cabin aircraft,” says president and ceo Abdulaziz Al Rowaished. “So when we received two requests for single-aisle aircraft earlier this year, based on our long and successful experience managing an Airbus ACJ320, our natural choice was the ACJ319, which we identified as the best aircraft to meet the specific requests we had for comfort, space and range from the Middle East. Our long and successful relationship with Airbus, plus our experience with it on previous projects, enabled the transactions to be closed quickly and smoothly, to the full satisfaction of our customers,” he adds.
The two vvip cabins will feature the highest level of comfort and the latest available communication and IFE systems including satellite TV, wi-fi and iPad remote controls. The interior will be designed by Francis Munch of Studio E/motions.
Empire Aviation Group Embraer and Empire Aviation Group have agreed a contract for the operation and management on behalf of an unnamed customer of one Legacy 650 jet. The aircraft will join a fleet of five super midsize Legacy 600 jets already operated by Dubai-based Empire, with delivery scheduled during November. “Empire continues to expand the Legacy fleet it has under management and operation, marking a clear endorsement of our new long range,
large cabin Legacy 650,” says Colin Steven, vp marketing and sales, Europe, the Middle East, and Africa for Embraer Executive Jets. “Less than one year after it first entered service, the Legacy 650 continues to receive strong market acceptance, and it is a gratifying achievement for Embraer to see the first Legacy 650 delivered to the UAE market and joining Empire’s large managed fleet.” Launched in 2009, the Legacy 650 will enable Empire Aviation Group to fly up to 14 passengers, non-stop, connecting Dubai to major business destinations, including London, Singapore and Johannesburg in a comfortable and elegant interior with three distinct cabin zones, as well as the largest in-flight accessible baggage compartment of its category. The Legacy 650 extended range aircraft is one of the largest executive jets permitted to operate in restricted airports, such as London City. “The addition of the new Legacy 650 to our managed fleet will enable us to enhance services for our customers, expanding our long haul fleet, while maintaining the same cabin comfort of our existing Legacy 600 fleet,” says Paras Dhamecha, executive director of Empire Aviation Group, which operates one of the region’s largest managed fleets of business jets. “Being the first to offer this aircraft in the UAE is very exciting for us, as the demand for our private aviation services increases in the region.” It will be the second Legacy 650 to
Eastern SkyJets Flight hours have also increased for Eastern SkyJets, based at Dubai and Ras Al Khaimah International with a fleet of commercial-size aircraft including Jetstream, Boeing 737 and DC9 variants. It too believes that the current issues in business aviation most affecting its operations are fuel prices and rising handling and airport costs. However, where there are world difficulties, there are also opportunities: “We are into mass movement of passengers from the region’s hostile areas and as such the business was not affected even during the financial crisis,” says Shadab Ali, senior sales and marketing executive.
Fly Comlux Comlux has announced the arrival of a Boeing BBJ 767 which entered service in September at its Bahrain base, and will now be operated by Fly Comlux. The aircraft was completed by Comlux America. For this special project Comlux has effectively extended its operations worldwide by setting up a new company, Comlux Aruba, which has recently been awarded an Aruba AOC. This fourth air operator certificate complements existing Swiss, Maltese and Kazakh approvals. The BBJ is suitable for up to 60 passengers, offers a vvip Continued on page 14
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DISCOVER NEW ROUTES, DESTINATIONS
be delivered to the Middle East, after Jordan-based Arab Wings’ recent delivery. Empire is also expecting a third Falcon 7X in November, followed by more in 2012.
AND MORE COST- EFFECTIVE PARTNERS 22-23 FEBRUARY | CANNES | FRANCE Business Airport World Expo is the place for executive jet owners and operators to meet FBOs and business airports from all corners of the globe And while in Cannes, visit the neighbouring show
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WORLD EXPO 2012 www.businessjetinteriorsworldexpo.com
www.BusinessAirportWorldExpo.com
14 NOVEMBER 2011
EUROPEAN BUSINESS AIR NEWS
GULF STATES REGIONAL REVIEW Continued from page 13
area with luxurious equipment and a comfortable entourage transportation area. The company believes the aircraft is unique, and will attract top-of-the-range clientele with very different profiles including governments, heads of state and royal families. Fly Comlux will offer the aircraft on charter market for medium to long term missions worldwide. Andrea Zanetto, ceo, says: “We are very pleased to welcome our first Boeing Business Jet in the fleet. This aircraft will allow us to be close to key clients in the Middle East and Africa. Moreover, our passengers will all benefit from the convenience of having a new AOC and an additional option to commercially operate their aircraft.” Comlux has appointed Ali Ahmed Al Naqbi as senior vp business development, and as a new member of its board of directors.
Ali Ahmed Al Naqbi has developed his strong experience in business aviation from working more than twenty years with Abu Dhabi Presidential Flight as vp finance and administration, and contributing to Royal Jet as founder and md. He was instrumental in the formation of the Middle East Business Aviation Association (MEBAA) of which he is the founder and chairman. He is also an elected member of International Business Aviation Council (IBAC), an agency formed to represent, promote and protect the interests of the business aviation community. While joining Comlux, Ali Al Naqbi will continue to act as the chairman of MEBAA and IBAC board member. He says: “It is an honour for me to be part of such a prestigious company as Comlux. The company is expanding quickly worldwide and I am very pleased to bring my experience at the most strategic level of the group. As I reside in the Middle East, I will work also with Comlux Middle East team to develop our presence on the market and to acquire new vip clients in the region.” ■
Comprehensive Gulf states data online free-of-charge The 2011/12 EBAN Handbook of Business Aviation in Europe is out now, and gives details of many more Gulf State charter operators. It also lists business aviation facilities and services including airports, FBOs and maintenance centres. The details can be accessed online through a search of aircraft operated or the airport bases. For more information please visit www.handbook.aero
INDUSTRY NEWS... Paris to add 7X simulator FlightSafety International is to install a Falcon 7X simulator at its Le Bourget centre. It will be qualified to Level D and offer enhanced flight visual system, head-up guidance system, emergency vision assurance system and electronic flight bag. It will be compatible with the EASy II avionics software upgrades.
Midsize Legacy 500 makes up time
London store showcases aircraft The Jet Business has opened its doors in London’s Grosvenor Place, claiming to be the world’s first ever street level corporate aviation showroom. In addition to technical data and specifications, both interiors and exteriors of the various models are displayed, on demand, on a huge video wall.
Piper suspends light jet Piper Aircraft is indefinitely suspending further development of the Piper Altaire business jet, despite the programme being on schedule, on budget, and hitting aircraft performance targets. Planned development costs had risen above the point that were recoverable under foreseeable light jet market projections, the company says.
JetEx and Westair join forces at Shannon JetEx and Westair have entered a joint venture to provide FBO services at Shannon. The FBO will provide line and base maintenance support in addition to a comprehensive range of ground support equipment, into-plane fuelling, parking, pilot lounge and flight planning room.
G280 has longer legs
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Gulfstream flight testing has revealed that its G280 flies 3,600nm with four passengers at Mach 0.80 with NBAA IFR reserves, 200nm more than originally projected. This means it can fly non-stop from London to New York or Singapore to Dubai.
www.ASO.com Cessna reveals ‘gamechanging’ Latitude
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A
Nextant Aerospace has appointed Beechcraft Augsburg as the first service centre in Europe for the 400XT aircraft. Two of the earliest deliveries of the Nextant 400XT, which is is based on a remanufactured Beechjet 400A/XP aircraft, will be going to European operators.
CAE brings real life to training CAE reports that it now incorporates recent real-life event scenarios into recurrent pilot training courses. Classroom discussion focuses on root causes and courses of action for safely and effectively dealing with actual situations which happened recently to pilots who fly the same aircraft type.
A Citation CJ2+ operated by Eric Norber of ELJ Aviation, a Floridabased jet management company, has achieved a world speed record for a flight from Reykjavik, Iceland, to London in July.
®
Cessna has launched the Citation Latitude mid-size business jet, pictured above, with space for a crew of two plus up to eight passengers, Garmin G5000 avionics and a cleansheet, 84-inch fuselage for a six foot high, flat floor passenger cabin. Positioned between the XLS+ and Sovereign in Cessna’s product line, the Latitude offers a maximum cruise speed of 442 ktas and a range of 2,000 nm. It is priced at $14.9 million. First flight of the Latitude
Hawker approves biofuels Hawker Beechcraft reports that all of its turbine-powered aircraft are now approved to use biofuels. Earlier this year the company became a founding member of the Aviation Green Alliance, a programme of The Lindbergh Foundation.
Nextant approves Augsburg for 400XT
CJ2+ breaks speed record
Aircraft Shopper Online The Aircraft Market in Real Time
prototype is expected to be mid-year 2014, with entry into service expected in 2015. The main passenger cabin will be Cessna’s widest in history at 77 inches, and the standard seating arrangement includes a single-club with a forward, dual side-facing couch.
Embraer has delayed the first flight of the Legacy 500 for three to six months due to additional work on the fly-by-wire system, but still expects to begin deliveries only a month or two later than the original plan. Three prototypes are now in production.
Signature to open Frankfurt FBO Signature Flight Support has signed an agreement with Fraport AG to open an FBO at Frankfurt Main in December. This will operate out of the general aviation terminal.
Eclipse takes orders for 550 Eclipse Aerospace is now taking orders for the Eclipse 550, its new twin-engine jet model. The 550 uses the same airframe and power plant as the 500 model, but with expanded aircraft computer systems and integrated avionics package. Eclipse expects to begin deliveries in 2013.
Citation M2 to fly in 2012 Cessna has launched the Citation M2 (pictured), positioned between the Mustang and the CJ family and featuring Garmin G3000 avionics, FJ44 engines similar to those found in the Citation CJ series and an allnew cabin design. With room for two crew and up to six passengers, the $4.195 million M2 has a maximum cruise speed of 400 ktas and a range of 1,300 nm. First flight will be in the first half of 2012, with FAA certification in the first half of 2013, followed by deliveries beginning in the second half of 2013.
Cambridge appoints ExecuJet as FBO ExecuJet is to manage the FBO at Cambridge airport from January. The airport has seen business aviation movements rise year-on-year by 15% and fuel sales by 37%. “We see this step as an integral part of expanding our UK presence,” says Cedric Migeon, md ExecuJet Europe.
Jackie Chan promotes Embraer Movie star Jackie Chan is to become an Embraer Legacy 650 operator and has agreed to become a brand ambassador for Embraer Executive Jets. Says Chan: “I am looking forward to flying in this marvellous aircraft soon. China has become a very important market for executive aircraft.”
NOVEMBER 2011 15
EUROPEAN BUSINESS AIR NEWS
EUROCOPTER
SIKORSKY
EC155B-1
S76B
2003, G-LBAI, S/N: 6652. Entered service 2005, one operator since new, NDH. TT airframe: 920 flight hours. Single Pilot IFR. Improved soundproofing. Emergency floatation system. Aircon. Avtrack maintenance tracking. Bose Airmen X headsets. Tel: +1 702 260 3333 Aircraft Marketing Ltd. Web: www.aircraftmarketing.com. Email: info@aircraftmarketing.com
1986, N139CC, Airframe hours: 2,364.9. Single pilot IFR. Refurbished 2007 including new sound system with 5 Bose Airmen X headsets. Aux fuel tanks. Optional Honeywell and L3 avionics added 2007. No damage history. Tel: +1 702 260 3333 Aircraft Marketing Ltd.. Web: www.aircraftmarketing.com. Email: info@aircraftmarketing.com
Marketplace Contact Mark Ranger on: +44 (0)1279 714509 mark@ebanmagazine.com
EMBRAER
Aircraft for sale Special packages are available for advertising aircraft for sale in EBAN and on our web site (www.ebanmagazine.com). Picture adverts (40 words of text plus colour picture) cost £75 each. You can also choose our new display advertising option for larger inventories.
Honeywell Primus 2000, 5 CRT, one owner since new, always hangared, n.d.h., all maintenance current, LG OH done 10/2009, call Jörn Deistler, Tel: +49 4881 936693 Germania Executive Aviation. Web: www.germania-executive.com. Email: eurojets@germania-executive.com
CESSNA
Citation Excel 2003, 2003 s/n 5343. 4271 hours. 3451 cycles. JAR-OPS. APU installed. External serviceable lavatory. 9 passenger. 4.395m USD. Contact Oliver Stone Tel: +44 (0)203 551 8007 Colibri Aircraft. Web: www.colibriaircraft.com.
Legacy 600 2007, G-CGSE, Available for immediate lease. 2007. T/T SN 2,112 hours. Enrolled on Embraer and R-R corporate care programmes. Integrated Primus 1000 avionics suite. 13 pax interior, inc 3-seat divan. Two 17 inch cabin monitors. Forward crew and aft passenger lavatories. Contact Ben Dean. Tel: +353 1 6650 443/+44 7525 411652 Airclaims Ltd. Web: www.airclaims.com. Email: ben.dean@airclaims.com
328JET 1999, Price Reduction. MSN 3114, YOM 1999, TSN 6928, CSN 5339, EU-OPS, JAR OPS 1, QC Interior 31/29/26/19 pax, galley, lav and wardrobe aft, P&W 306B engines on ESP Gold, max. range 1400 nm, APU Honeywell, Avionics
Advertising sales executive Airframer is seeking a full-time sales professional to sell advertising on our web, email and PDF directory products. A working knowledge of the aircraft manufacturing supply chain will be an advantage. Full current driving licence and ability to travel worldwide essential.
328JET “Envoy 3” ER
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Career opportunities
1999, Price Reduction. MSN 3121, YOM 1999, TSN 5605, CSN 4288, EU-OPS, JAR OPS 1, Interior 9 VIP or 14 Pax “Executive”, large galley fwd, lav and wardrobe aft, Airshow, P&W 306B engines on ESP Gold, ER tanks, max. range 2000 nm, APU Honeywell, Avionics Honeywell Primus 2000, 5 CRT, one owner since new, always hangared, n.d.h., all maintenance current, LG OH done 03/2010, call Jörn Deistler, Tel: +49 4881 936693 Germania Executive Aviation. Web: www.germaniaexecutive.com. Email: eurojets@germania-executive.com
Hours: Full time, 37.5 hours a week, 9.00 – 5.30pm Salary: According to experience, basic plus commission. Location: Bishop’s Stortford, Hertfordshire, UK
Legacy 650 2010, Delivered December 2010. s/n 14501121. 252 hours. 96 cycles. Forward and aft lavatory. JAR-OPS. Dual FMS. High speed data system. 13 passenger. 1.2 million in factory installed options. 27.9m USD. Contact Oliver Stone tel: +44 (0)203 551 8007 Colibri Aircraft. Web: www.colibriaircraft.com.
If you would like to apply, please email your CV and a covering letter, in confidence, to Hilary Tyler - hilary@stanstednews.com
Or post to Hilary Tyler, Stansted News Ltd, 134 South Street, Bishop’s Stortford, Herts, CM23 3BQ, UK.
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ers and operators of every business aircraft in aircraftand in Europe and the Middle East. Europe the Middle East. We are the only publication to have such an audit. Ask the question – ‘Can you prove that you reach all of those people you claim
Ask the question - ‘Can you prove that you to?’ We at EBAN are proud to say ‘Yes reach all of those people you claim to?’ We at we can.’ EBAN are proud to say ‘Yes we can’ Please ask to see our latest circulation
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