PAGE08test by Stansted News Limited

EUROPEAN BUSINESS AIR NEWS

8 FEBRUARY 2011

Leisure destinations top the poll as value-for-money is factored in

Overall FBO rankings 1 Malaga: Aerea – Aviacion General Y Ejecutiva

8.892

2 Guernsey: Aiglle Flight Support

8.593

3 Palma de Mallorca: Mallorcair

8.505

4 Stockholm (Bromma): Grafair Jet Center

7.977

5 Berlin (Schoenefeld): VIP Aviation 7.968 6 Southampton: Signature Flight Support

How the FBO Feedback system works In order to ensure that the voting system is fair and that every EBAN reader has the opportunity to vote for their favourite FBOs, each aircraft-operating reader was provided with a personalised web page as well as forms on our magazine mailing sheets, on which to cast votes. To be eligible for inclusion on the rankings table, each FBO had to accrue at least point seven of one per cent of the total votes cast, thereby minimising statistical aberrations. Although the high ranking handling agents deserve recognition for their excellent results, there were many FBOs which simply did not receive a high enough proportion of the votes to become eligible for inclusion.

7 Munich: Signature Flight Support 7.625

Signature Flight Support Corporation, placed sixth, seventh, seventeenth and twentieth, says it will build on its achievement as the world’s largest FBO operation and distribution network for business aviation services in 2011. “We have the considerable advantage of having 103 locations dedicated to providing world-class customer service and safe reliable flight support services through our Signature Service Promise,” the company says. Signature’s Munich facility (pictured) provides vip concierge services that include coordinating additional flight support services such as ground handling, fuel, catering, hotels, limousines and much more at airports throughout Germany.

the table (right) and represent a real shake up since 2010. Single location handlers have fared well, taking the top four places, but Europe’s largest chain Signature also received high scores for its Southampton and Munich facilities. There is a good geographical spread among the top-rated FBOs, but it is significant that the top three are all locations which might expect high levels of private/leisure traffic.

We report on some of the winners here, and in the following pages we detail the facilities on offer around the continent. We have included listings for all those which responded to our many requests for information, and we also offer basic information about every handler on our web site at www.handbook.aero. Between April 2010 and January this year our voters were able to rank

any number of FBOs – some again providing scores for over thirty! We’d like to express our thanks to all those who took part for creating such a revealing snapshot of the industry. We asked for a score out of nine for each of the four categories. To do well, an FBO must have good infrastructure, meet every customer need, have highly trained and motivated people and deliver good value.

8 Brussels National: Abelag Aviation

7.607

9 Paris (Le Bourget): Dassault Falcon Service

7.550

10 Vienna (Schwechat): Vienna Aircraft Handling

7.500

11 Zurich: ExecuJet Europe

7.375

12 Hamburg: Service People

7.202

13 London (Luton): Ocean Sky Jet Centre

7.156

14 Dusseldorf: Jet Aviation Dusseldorf

7.142

15 Farnborough: TAG Farnborough Airport

7.079

16 Geneva: Jet Aviation Geneva

7.045

17 Paris (Le Bourget): Signature Flight Support Terminal 1

6.984

18 Paris (Le Bourget): JetEx Flight Support

6.825

19 Paris (Le Bourget): Landmark Aviation

6.636

20 London (Luton): Signature Flight Support

6.635

21 Zurich: Jet Aviation Zurich

6.458

22 London (Luton): Harrods Aviation 6.200 23 Milan (Linate): Ali Trasporti Aerei ATA

6.083

c. o m

FARNBOROUGH, LONDON, UK, 1-3 MARCH 2011

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Qualified, aircraft-operating readers of EBAN from around Europe and the Middle East have once again been busy casting their votes to determine their favourite FBOs. This year for the first time we asked them to rank the facilities they have flown through recently by four different criteria; the usual facilities, service and staff, but now also by value-for-money. The average scores are shown in

7.750

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