European Spa magazine Issue 61 by European Spa magazine

THE NO.1 MAGAZINE

FOR SPA AND WELLNESS

Issue 61 | December/January 2018 | www.europeanspamagazine.com

PARISIAN PERFECTION Our guide to the ultimate spa chic in the French capital

EMBRACING NATURE

Holistic inspiration at Swinton Country Club & Spa, UK

EXPERT SOFTWARE

The best IT options to improve your spa management

THE BEST IN SHOWS

Reports from Global Wellness Summit, Spa Life and SpaFest

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Welcome I SS U E 61 | D E C EM BER /JA NUA RY 2018

‘Show up. Good things happen’

hese words, shared by SpaFest speaker Jamie Spencer, should be at the top of any spa operator’s list of New Year resolutions, as they have been on European Spa’s for many years. For this issue, we showed up to report back from key events and exciting spa openings, to ensure we keep you informed of the latest news and important developments. The brainchild of organics entrepreneur Amanda Barlow, a new and refreshingly different gathering was held for the first time this year in Cornwall. SpaFest delivered two days of wellbeing and professional development while raising money for the Made for Life Foundation, which provides support for people diagnosed with, and recovering from, cancer (p64). Make sure this memorable event is on your calendar for September 2018. It was also our pleasure to ‘show up’ at more established events on the spa calendar; namely Global Wellness Summit 2017, which took place in Florida (p68) and Spa Life UK, held in Birmingham, UK (p26). Proudly partnered by European Spa, both offered a wealth of insight, connections, thought-leadership and ideas to drive our sector forward. Focusing on the superb spas that such events help to blossom and flourish, co-owner of Swinton Country Club & Spa, Felicity Cunliffe-Lister takes us on an exclusive tour of the impressive new facility that celebrates country life amidst the wild beauty of the Yorkshire Dales on the Swinton Park estate (p34). Elsewhere in this issue, we visit some of the most elegant spas in the world to find out how wellness is redefining luxury in one of Europe’s most beautiful capitals. Enjoy our conversations with a handpicked selection of elite spa directors in our 14-page cover feature, the Paris Spa Director’s Special (p46). As 2018 begins, we look at the benefits of spa management software with advice from the leading providers in our Expert Guide (p85). We also welcome our new assistant editor, Ian Parkes, who brings a wealth of journalistic experience to our growing team. From everyone at European Spa, we wish you a very happy and peaceful Christmas and New Year. Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com

Assistant editor Ian Parkes +44 (0) 115 950 4748 ian.parkes@spapublishing.com

Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com

Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com

Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com

Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com

Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com

Contributing editor Hellena Barnes +44 (0) 115 950 4748 hellena.barnes@spapublishing.com

Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK.

Online & social media www.europeanspamagazine.com @eurospamag The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests. Spa Publishing Ltd is registered in England. Company No. 6293825

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Contents I SS U E 61 | D E C EM BER /JA NUA RY 2018

Business 19 INDUSTRY NEWS

The latest industry moves, including the creation of a floating river spa in Sweden and Champneys gets on board with Marella Cruises

26 SPA LIFE UK 2017

We report back on the keynotes and meetings at the premier UK spa industry event held in Birmingham, UK

32 SHARRON LOWE: COACHING SUCCESS The motivational mentor discusses the power of thought as illustrated in her new book, The Mind Makeover

64 SPAFEST 2017

An inspiring gathering on the UK’s Cornish coast provided a rare occasion for attendees to focus on their own wellness

68 GLOBAL WELLNESS SUMMIT 2017

This year’s Summit at The Breakers, Palm Beach, US, saw delegates exploring the theme of ‘Living a Well Life’

114 LAST WORD: ANNA-CARI GUND,

RAISON D’ÊTRE The president of CIDESO International calls for a marriage between medicine and broader wellness approaches

Spas 34 SWINTON COUNTRY CLUB & SPA, UK

An £8m development in the Yorkshire Dales has added a natural, new dimension to the offering on the Swinton estate

46 PARIS SPECIAL: CITY OF LIGHT

We talk to leaders at some of the world’s most elite spas, including: The Peninsula Spa, Paris; The Spa at Mandarin Oriental, Paris; Spa by Clarins at The Molitor; Spa Le Bristol by La Prairie; The Ritz Club Paris; L’Institut Darphin Paris Vendôme; Biologique Recherche’s Ambassade de la Beauté; and Villa Thalgo

34 64

Expert Guide 85 MANAGEMENT SOFTWARE

Our guide to the best available digital software outlines the benefits of installing intuitive IT systems, with contributions from Premier Software, ResortSuite, Book4Time and TAC | The Assistant Company

www.europeanspamagazine.com

Contents I SS U E 61 | D E C EM BER /JA NUA RY 2018

Menu 42 NATURAL SPA FACTORY

Co-founders Emma Webber and Jeremy Smith trace the roots and growth of the British brand, sharing their business ethos and plans for future product development

77 MENU

We highlight the best new treatments and product launches, including Italian skincare specialist [comfort zone]’s Aromasoul massage ritual and Caudalie’s indulgent Premier Cru Facial Treatment

Wellness

99 94

94 TIM WESTWELL, PUKKA

The entrepreneur and co-founder of the Pukka brand believes there are many synergies between the burgeoning herbal, fruit and green tea market and the spa and wellness industry

99 WELLNESS

The latest trends and concepts from the world of wellness, including the introduction of haki treatments at Switzerland’s Grand Resort Bad Ragaz; harnessing the healing power of trees at Adler Dolomiti, Italy; and Stella Photi’s online wellness travel guide, Queen of Retreats

42 European Spa | 61 | December/January 2018

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Issue 61 | December/January 2018 | www.europeanspamagazine.com

105 STYLE

Our pick of the best designs, equipment, furnishings and finishes highlights a striking new spa by Studio Alberto Apostoli within the eco-sustainable village of Portopiccolo in Italy, as well as a meditative new sauna concept from thermal specialist KLAFS

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email: subscribe@spapublishing.com Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110

PARISIAN PERFECTION Our guide to the ultimate spa chic in the French capital

EMBRACING NATURE

Holistic inspiration at Swinton Country Club & Spa, UK

EXPERT SOFTWARE

The best IT options to improve your spa management

THE BEST IN SHOWS

Reports from Global Wellness Summit, Spa Life and SpaFest

On the cover: Eastern wisdom meets Parisian glamour at The Spa at Mandarin Oriental, Paris, which features in our report highlighting the exquisite spas operating in one of the world’s most demanding markets

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd

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News

DEVELOPMENTS

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DIARY DATES

EDITED BY SARAH TODD

Conceptual design will create a ‘floating’ spa on Swedish river Striking Arctic Bath on the Lule River, set to open in 2018, will allow guests to take a dip in waters of -30°C close to the Arctic Circle SWEDEN: A unique, floating luxury hotel and spa

is set to open on the Lule River in Harads, Swedish Lapland, in late 2018. The Arctic Bath has been designed by architects Bertil Harström and Johan Kauppi and will be a year-round attraction situated downstream from the bridges of Bodträskfors. Said to have been inspired by ‘a jam of floating timber’, the main building will cover an approximate total area of 500sqm with an additional six separate 25sqm hotel rooms. Free-floating in the summertime and frozen in wintertime, the Arctic Bath will be built in a circular shape to create a sheltered, protected environment, with guests able to sunbathe at its centre in summer or enjoy a cold dip in winter. The spa buildings surrounding the open-air bath will include saunas, treatment rooms and a relaxation space.

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Speaking exclusively to European Spa about the unusual design concept, Harström said: “The form of the spa will be conceptual and focused on both history and nature. “The logs [which make up the exterior] can be fitted together in many ways; our only rule is to be spontaneous, so the composition is voluntary, but the organisation of the layout will be functional and rigorous.”

“We’ve created a strong local anchor for the project and are connecting to the past while designing for the future.” Bertil Harström Lead architect

Harström said his team had referred to the region’s age-old rural customs in order to come up with a design that reflects a continuation of the past into a holistic, future-looking facility. “The design is influenced by the Swedish tradition of transporting logs on the river. In this way, we’ve created a strong local anchor for the project and are connecting to the past while designing for the future,” he stated. On the challenges still ahead, Harström concluded: “Building a spa on flowing water close to the Arctic Circle is a project many advised us not to even consider doing. For example, when our spa guests take an outdoor swim, the temperature could be as low as -30°C. “The project is filled with challenges but we believe that once these are successfully overcome it will be an exceptional experience.” www.arcticbath.se

Business News

Natura Bissé ‘In partnership with...’ Forbes

SPAIN: Luxury Spanish skincare provider Natura Bissé has been awarded two prestigious honours by the global authority on luxury travel, Forbes Travel Guide. The brand’s pursuit of excellence and the superior quality of its products, delivered with a high-tech approach, has been recognised by Forbes, which is the Verónica Fisas only independent, global rating system for luxury hotels, restaurants and spas. For the first time, Forbes Travel Guide has awarded its ‘In partnership with...’ seal to a company in the beauty industry. Natura Bissé has also been chosen as the guide’s official and exclusive skincare brand. The seal certifies that Natura Bissé has met and adapted all of its educational materials to the exacting

quality standards demanded by Forbes. The skincare firm can now claim to represent one of the best products in the luxury hospitality industry. “These recognitions reflect our passion for offering the best service and are the result of our desire to constantly improve the quality of our customer service at the most select spas and points of sale,” said Verónica Fisas, CEO and general director of the Natura Bissé Group. “This also inspires us to continue raising our demanding levels of excellence even higher.” Forbes Travel Guide CEO, Gerard J. Inzerillo, stated that Natura Bissé’s commitment to excellence in service made it “a natural ally” of the publication’s philosophy. “The company not only has a superior product, but its determination to provide the customer with an experience and luxury service is absolute,” he stated.

Susie Ellis honoured as a trailblazer by UN committee

US: The Global Wellness Institute’s chairman and CEO, Susie Ellis, has been honoured by the Metropolitan New York Chapter of the US National Committee for UN Women as a ‘trailblazer for gender equality in wellness’. Ellis was recognised at the ‘Champions of Change: Stand Up for Women Worldwide’ 30th anniversary event, which took place on October 18 at the Harmonie Club in New York. Attendees at the meeting heard a keynote speech by Dr. Phumzile MlamboNgcuka, UN under-secretary-general and executive director of UN Women. New York Chapter president Mary Luke said: “We have been invigorated in the last year by the revitalised focus in the US on women’s rights and gender equality. “We are thrilled to honour Susie Ellis as a trailblazing, strong, visionary woman who has made a difference in her field, and as a mentor to young women.” www.unwomen-metrony.org

www.naturabisse.com

Expansive Latvian-inspired spa opens within Grand Hotel Kempinski Riga LATVIA: A new 1,300sqm Kempinski The Spa has been

unveiled as part of the recently Grand Hotel Kempinski Riga. The property, built in the 19th century in the heart of the capital next to the National Opera House, features interiors by Alex Kravetz Design and offers 141 bedrooms and suites as well as two restaurants and six bars. The first Latvian five-star Kempinski hotel takes the brand’s portfolio to 76 hotels and residences in 31 countries. The spa will be managed by Resense and open to both hotel residents and day guests. Designed to ‘reflect the Bernold Schröder European cycle of the seasons’, it offers six treatment rooms and a unique Pirts Suite inspired by traditional Latvian bathhouses. Further wellness facilities include a heat experience bathing journey overlooking a vitality pool, as well as a beauty lounge and a gym. Spa treatments include a signature Rasul Mud Experience, in which guests can benefit from local Latvian muds that are renowned for their healing properties. “We are very proud of our Kempinski The Spa,” said Bernold Schröder, chief operating officer, Europe. “This is a place to relax, socialise and enjoy all kinds of beauty treatments. Every element of the spa has been designed to provide its guests with infinite moments of relaxation and true inner wellbeing.” www.kempinski.com

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Business News

Expansive spa with 35 treatment rooms debuts at Sopot Marriott Resort POLAND: One of Poland’s largest spas, hosting up to 280 guests per day, has opened at the Sopot Marriott Resort, which became a Marriott branded hotel in September 2017. The revamped Mera Spa, on the Baltic coast, was created by Czeslaw Bielecki of the Warsaw-based DiM’84 Dom i Miasto practice alongside Magdalena Adamus from interiors company LOFT. Covering 1,500sqm, facilities at the spa include 35 treatment rooms with beds from Panda Trzebnica, an outdoor rooftop infinity pool, a sauna area supplied by KLAFS, and four swimming pools from Berndorf Bäderbau and Arras-B Sp. Product partnerships include Ericson Laboratoire, Bioline, OPI, Organique and Mera Amber Cosmetics.   “Our spa is one of the largest in Poland and we’re delighted to be able to offer such a vast range of treatments and facilities in such a beautiful location,” commented Mera Spa manager Krzystof Szkarlat. www.sopotmarriott.com

Fifth anniversary of Healing Summit Germany: The Healing Summit has added three new speakers to its impressive

Elemis will be on the menu at seven new Bannatyne locations

lineup for the fifth anniversary of the event in 2018 in Berlin. Steve Griffith, a leading pioneer in the application of meditation in the workplace, and who is also the director and founder of Sukhavati Ayurvedic Retreat and Spa in Bali, will be joined by Jocelyna Dubuc, the founder of Canada’s Spa Eastman and a passionate advocate of healthy nutrition. Sophia Yang, general manager of the Grand Bay Resort in Beijing will offer insights into the healing culture in China. Created as a forum for spa and wellbeing professionals around the world to ‘explore a new era in the business world’, the 2018 Summit, on March 5-6, will invite delegates to consider the challenges and opportunities of their business from a global perspective in a truly collaborative atmosphere. “Looking to our fifth anniversary event, we feel that more people than ever are open to the concept of profound individual change which is not only personal, but affects their community and society,” said co-founder Anne Biging (below, centre). www.healingsummit.org

UK: Elemis will have entered into partnership with seven new Bannatyne spas by the end of 2017. One of these will be the recently-launched Kingsford Park in Colchester, which recently underwent a £1 million refurbishment of its spa facilities and the creation of a new menu that includes Elemis BIOTEC facials. Other new locations for the high-tech skincare brand include Crewe, Wakefield, Blackpool, Aberdeen, as well as upcoming launches in Chingford and Shrewsbury. Bannatyne also recently bought the Wildmoor Spa & Noella Gabriel Health Club in Stratford upon Avon in an off-market transaction from owners Tony and Brian Bird, bringing the number of sites operated by the group to 70. “The Bannatyne name is synonymous with quality and we choose to work with Elemis as part of our commitment to provide the highest standard of service in all we do,” said Bannatyne’s group head of spa, Karen Wilkinson. Noella Gabriel, co-founder and creator of Elemis spa therapies, added: “We are very privileged to work with the Bannatyne spa team and we can’t wait for the new spas offering Elemis to open.” www.elemis.com | www.bannatyne.co.uk

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Business News

Champneys announces waterborne collaboration with Marella Cruises UK: Leading destination spa brand Champneys

has joined forces with Marella Cruises, run by premier travel company TUI Group. In what is a first for both parties, the newest ship in the Majorcan-based fleet, Marella Explorer, will offer an onboard Champneys Spa from May 2018. Travellers will enjoy a full treatment menu as well as a salon, a wellness centre and a relaxation room with panoramic views. Stephen Purdew “We are delighted to be partnering with Marella Cruises,” said Champneys co-owner Stephen Purdew. “As a truly British heritage brand, Champneys will be able to offer guests a superior and luxurious experience.” Helen Caron, distribution and cruise director at TUI UK & Ireland, added: “We’re proud to be known for the friendliest service at sea and Champneys’ world-class service really mirrors this.” www.champneys.com | www.tui.co.uk

Aromatherapy Associates enters Italian market with Rome Cavalieri ITALY: Leading professional skincare brand Aromatherapy Associates has made its

debut in Italy at the Rome Cavalieri, Waldorf Astoria Hotels & Resorts. Alongside existing product partner La Prairie, guests at the exclusive Cavalieri Grand Spa Club will now be able to experience a range of results-driven Aromatherapy Associates treatments, including a salt and coffee scrub, an oil of Damascus rose hydration and a Swedish massage with essences of black pepper, rosemary and ginger. Set within 15 acres of private parkland with views over the Eternal City and the Vatican, Rome Cavalieri’s wellness experiences include ten treatment suites as well as four swimming pools, a gym and a new hair salon by Antonio Mazzola Maison. www.waldorfastoria.com | www.aromatherapyassociates.com

Luxurious Sisley wellness space opens at Andalucian grand hotel Spain: An exclusive c1.2 million (£1.07 million) Botanical Spa by Sisley has

opened at Malaga’s iconic Gran Hotel Miramar. Part of the hotel’s recent €65m refurbishment, the spa covers 600sqm over two floors and was designed by Aneta Mijatovic of home studio and architect Andres Morales with consultation by Prim Spa. It will offer aromatherapeutic signature facials and body treatments that blend natural, plant-based products with Moorish traditions from the luxurious Sisley brand. Facilities at the spa include a thermal circuit, six treatment rooms, a Finnish sauna, a Turkish hammam, indoor and outdoor swimming pools and a relaxation area with hot stone loungers. “The Botanical Spa is a unique spa in Malaga,” said spa director Javier Martino. “The design, the colours, the music, the smell and the original private rituals allow guests to feel and enjoy the best of the Mediterranean culture and treatments are personalised in a relaxed atmosphere for their enjoyment.” www.sisley-paris.com

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Business News

Appointments Hunter is spa director at The Balmoral

Brian Hunter

GWS 2018 to be held in ‘Wellness Valley’

UK: Brian Hunter has become spa director at the Balmoral Hotel in Edinburgh, part of the Rocco Forte Hotels Group. Hunter began his career as a 17-year-old trainee for Trusthouse Forte, owned by Sir Rocco Forte’s father. He will work closely with Irene Forte, who is leading the transformation of the group’s spa portfolio. www.roccofortehotels.com

Harper joins The Headland in Cornwall

Amy Harper

UK: Amy Harper has joined The Headland Hotel, in Newquay, as spa manager. Having spent the majority of her career working in luxury spas in both the UK and Australia, Harper’s new role will include being responsible for the continuing development of The Headland spa’s team and treatment menu. www.headlandhotel.co.uk

Hutchinson to manage Coniston spa

Georgie Hutchinson

UK: The Coniston Hotel Country Estate and Spa in North Yorkshire has announced that its head therapist, Georgie Hutchinson, has been promoted to spa manager. Hutchinson’s new role will include overseeing staff development and maintaining the spa’s high standard of treatments and service. www.theconistonhotel.com

ITALY: Leading fitness company Technogym is to host the 12th Global Wellness Summit in 2018. Technogym is based in the small Italian town of Cesena, at the heart of ‘Wellness Valley’, an area in the Emilia-Romagna region renowned for its proactive attitude towards wellness, health and quality of life. Speaking exclusively to European Spa, Nerio Alessandri (above), who founded Technogym in 1983 and launched Wellness Valley in 2002, said: “At Technogym, over 20 years ago, in an industry dominated by the stereotype of fitness, we shaped the concept of wellness. “It is a profoundly Italian lifestyle, with its roots deep in the ancient Roman saying of mens sana in corpore sano (a healthy mind in a healthy body)

and aimed at improving overall quality of life. “Defining a lifestyle means being able to integrate the rational and the emotional, that’s why, by keeping the human being at the centre, we have created a unique business model that integrates health, digital technology, design and an aspirational brand.” Susie Ellis, chairman and CEO of GWS, added: “As a company that embodies the business of ‘Living a Well Life,’ I can’t think of a better host to carry on the conversations that began this year at The Breakers in Florida. Technogym is proof that wellness can be authentic, innovative and big business.” www.globalwellnesssummit.com www.technogym.com | www.wellnessvalley.it

Adare Manor castle resort set to offer guests exclusive new La Mer spa IRELAND: The Adare Manor castle resort in County Limerick has reopened following a meticulous 21-month restoration and expansion. Reportedly the largest project of its kind in Ireland, the neo-Gothic castle is situated on a 842-acre estate and surrounded by medieval ruins, walled gardens and woodland paths. The renovation, led by architects ReardonSmith, included the addition of a new 42-bedroom wing and an expansive ballroom. Designed by Richmond Interiors, the resort’s new spa is one of only 11 La Mer spas in the world and the only one in Ireland. Managed by Marion Kapellas, the spa offers a bespoke treatment menu using the La Mer skincare brand and consists of five treatment rooms, a nail salon, a fitness centre and a plunge pool surrounded by a spacious relaxation area with floor-to-ceiling windows and views over the River Maigue. Other product partners will include Aromatherapy Associates and Margaret Dabbs. “It is our vision that The Spa at Adare Manor will exceed expectation in design and guest experience,” said Adare Manor CEO Colm Hannon. “We have stayed loyal to the essence and history of Adare Manor, while creating a unique space within the original manor house. “The new Spa at Adare Manor will offer exclusive La Mer treatments giving guests a multi-sensorial experience in a space that embodies the luxury and timelessness that is Adare Manor.” www.adaremanor.com

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Business News

Rosewood hotel and spa on site of US Embassy

Diary dates World Spa & Wellness Convention

February 25-26, 2018 ExCel, London, UK For owners and operators of spa, hotel and wellness facilities, this two-day conference forms part of the Professional Beauty trade show and incorporates the World Spa and Wellness Awards held at an historic venue in The City of London. www.worldspawellness.com

Healing Summit

UK: Rosewood Hotels & Resorts has been appointed

by global real estate investment firm Qatari Diar to manage a new, ultra-luxurious hotel and spa located on Grosvenor Square in London’s Mayfair area. Housed in a building that currently serves as a US Embassy, the hotel will open as the group’s sixth property in Europe and offer 137 bedrooms and suites as well as a signature spa. British architect Sir David Chipperfield will oversee the design process, which will ‘re-imagine’ the mid-20th

century listed building through interior upgrades that will maintain the integrity of the property and preserve the building’s original, Grade II-listed façade. “This exciting redevelopment of the US Embassy building is a major opportunity for London and a hotel of this exceptional calibre perfectly aligns with our vision and ambition to renew the heart of Mayfair,” said Sheikh Jassim Al-Thani, chief development officer of Qatari Diar, Europe & Americas. www.rosewoodhotels.com

ISPA’s board for 2018 revealed

Pure Spa at London’s Apex

UK: Scottish spa operator Pure Spa & Beauty has is opening its first spa

outside Scotland at the Apex City of London Hotel. Part of a £2m (E2.26m) refurbishment of the hotel, the new Pure Spa will be the group’s eighth and will be managed as an independent outlet, creating 20 new management and therapist positions to deliver a menu of ‘high quality and affordable’ spa and beauty treatments. Facilities will include five treatment rooms, a nail bar, a relaxation lounge and a sauna. The London spa will be Pure’s second with Apex Hotels following the debut of the brand at Apex Waterloo Place Hotel in Edinburgh in 2015. “Our urban day spas all offer effective, exceptional quality treatments while also being in convenient city centre locations. It’s a model that’s been extremely successful in Scotland and we’re thrilled to bring our first Pure Spa to London,” said Pure Spa & Beauty founder and CEO Becky Woodhouse (pictured above with Apex City of London Hotel general manager Brian Tapson). www.purespauk.com

US: The International Spa Association (ISPA) has revealed its 2018 board of directors and officers. Led by elected chairman Todd Shaw, spa director of The Peaks Resort Todd Shaw & Spa, newly elected board members include Brennan Evans, vice-president of spa operations for Trilogy Spa Holdings; Kelleye Heydon, spa director at The Edgewater Spa; and Damien Craft, senior spa director in North America for Four Seasons Westlake Village. ISPA president Lynne McNees said: “We are grateful for the dedication of those that step up each year and are incredibly excited to welcome the new board members to an already exceptional group of strong leaders.” www.experienceispa.com

Share your appointments, announcements, launches and diary dates with Sarah Todd by calling +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com

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March 5-6, 2018 Berlin, Germany Presentations and workshops on holistic perspectives and healing business practices lead this inspirational event focusing on personal and business ‘transformation’. www.healingsummit.org

Beauty Düsseldorf

March 9-11, 2018 Düsseldorf Exhibition Centre, Germany An international trade show with 1,000 exhibitors showcasing spa, cosmetics, nails and wellness brands to an audience of 50,000. It provides a platform for innovations and education-spanning sectors from solariums and tanning to fittings and accessories. www.beauty-duesseldorf.com

Cosmoprof Worldwide Bologna

March 15-18, 2018 BolognaFiere, Bologna, Italy Last year’s event attracted 250,000 attendees from the cosmetics, spa and wellness industries. The 2018 event will feature three core areas; CosmoPack, Cosmo Perfumery and Cosmetics, and Cosmo Hair, Nail, Beauty Salon & Spa. www.cosmoprof.com

Spa Life International (Germany)

May 14-16, 2017 Gesundheitsresort Freiburg, Germany Hosted by the Gesundheitsresort Freiburg, delegates can expect a top-class event combining the Spa Life Forum, Conference, a SPA-RTY and a supplier showcase and expo. www.spa-life.international

Business Spa Life 2017 2

Stay connected

We report from the eighth annual Spa Life International UK event, which offered a wide range of business opportunities and ideas alongside extensive networking

he final Spa Life International event of 2017 was hailed as a resounding success by the hundreds of spa owners, operators and suppliers in attendance at Birmingham’s Hilton Metropole Hotel. The event, which attracted more than 500 spa professionals for two days of extensive networking, meetings and business opportunities, took place in a friendly, professional environment that deftly reinforced Spa Life’s reputation as the ‘must attend’ event for both the spa and beauty industries. European Spa magazine partnered with the event, which combined product and brand exhibitions with an educational programme.

RE P O RT BY S A R A H TOD D

On the the first day, co-founder Andrew Hammond welcomed delegates to the forum for a packed day of one-to-one buyer and supplier meetings. Held in one main room with breakout sessions, the layout of this year’s event enabled delegates to easily circulate the Expo, and once the day’s meetings had concluded, Spa Life hosted a Gala Dinner featuring the Good Spa Guide awards (see p30 for winners). The second day’s packed conference programme began with a brief welcome from Michelle Hammond, who took to the stage to introduce success coach Sharron Lowe (see p32) as the first of two opening keynote speakers.

Author of The Mind Makeover, Lowe delivered a dynamic session on the power of the mind and explained how her various strategies have helped thousands of business people in 32 countries. Lowe stated that “attitude is everything” and explained that the mind is the single greatest asset in business and life; everyone is born with potential, it’s what we do with it that counts. She asserted that delegates should become “possibility thinkers” and delete negative conversations. She also explained that for businesses to really ‘fly’, it isn’t enough to be excellent any more, rather, it is about being memorable. She urged that people’s focus

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Business Spa Life 2017 6

1. The popular CND stand at the Expo 2. Spa Find duo Rachel Fernandez-Vidal (left) and Alison Nowell 3. S pa Life co-founder Andrew Hammond delivers his opening address 4. Debra Hogan from Caudalie 5. International conference speaker Sharron Lowe provides a keynote address 6. Bannatyne Group CEO Justin Musgrove informs delegates how to measure their spa business 7. The European Spa team, from left, Sarah Todd, Sarah Camilleri, Ian Parkes and Angela Sharpe 8. The team from ORLY making new connections 9. MACETO co-founder Sian Quantrill discusses the power of imagery 10. Michelle Hammond of Spa Business School (far left) with Linser Hospitality’s Dr. Franz Linser, Sharron Lowe and Andrew Hammond

shouldn’t be on not getting it wrong, but they should use failure as a learning experience and next time, simply do it better. Lowe told the audience: “You’re in the most phenomenal time for spa because wellness and the mind-body connection has never had this much attention before. Bring imagination goals into your teamwork and look at the ‘why’ – why do you want what you want? It’s the ‘why’ that will drive your team – people have to really feel your goals to help achieve them.”

Generational Wellness Dr Franz Linser followed with a fascinating keynote focusing on what he termed ‘Next Generation Wellness’. As the founder and managing partner of Linser Hospitality, and a Global Wellness Institute board director, Linser took an overview of his 20 years of experience in the luxury health and spa industries to examine emerging trends within the global wellness market. He asserted that the human race has almost ‘devolved’ from the hunter to the hunted, citing the ‘devolution’ from Neanderthal man, who

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took 100 steps to the average office worker’s one. Consequently, he said the current obesity epidemic can be related to education, as ‘lower-class’ people are more overweight than those who are more highly educated. Mindfulness was of great importance during Linser’s presentation and there was a strong focus on the ‘alchemy of now’. “Life isn’t a matter of milestones, but of moments,” he explained. For Linser, the conversation needed to shift from ‘doing’ to ‘being’, inlcuding the creation of daily ‘to be’ gratitude lists. Most importantly, he believed spas need to become part of the solution. Linser stated that simplicity was “the keynote of true elegance” and said social developments around the world are currently far more dramatic. Consequently, spa offerings need to adapt to these rapid shifts to remain relevant, and they must orientate their offering to reflect the demographic changes that are occurring, to become less of a business and more of a ‘lifestyle partner’ for their clientele. Concluding, Linser asked whether we were “living or just surviving” and examined the idea

of having a ‘health expectancy’ rather than a life expectancy. “Prevention simply doesn’t work,” he claimed, and instead, the spa and wellness industries should focus on simplifying their offering and treating each guest as a whole, to deliver habitual wellness that will lead to happiness rather than a fleeting, momentary wellness that is linked to pleasure. He ended his presentation with Maya Angelou’s famous quote: “I’ve learned that people will forget what you said. People will forget what you did, but people will never forget how you made them feel.”

Breakout for success Following a short networking and Expo session, the conference split into three breakout tracks. Justin Musgrove, CEO of Bannatyne Group, looked at how spas can effectively measure their business. With a £20m annual turnover and 700 employees, Musgrove explained that using measurement is critical to the success of his spas, and managing specific data points (KPIs) is critical at every point of the business as small improvements can yield big gains.

Business Spa Life 2017 1. Inspiring keynote speaker Lou Banks flanked by Michelle Hammond and Andrew Hammond

European Spa masterclass: Key takeaways

2. The ‘speed-dating’ style of networking sessions are all about forming business partnerships and friendships 1

Chaired by Sarah Camilleri (above), our ‘Building a dream team’ session produced some invaluable takeaways from our expert panellists regarding attracting the best staff and elevating your team

Dorothy Purdew, OBE

Owner, Champneys Health Resorts “We developed a unique career pathway scheme for our staff so that we can change the perception of where therapists can go with their careers. From the very beginning of their Champneys employment, therapists are extensively trained. Through our pathway, they can move up to senior therapist level, and they are also given the opportunity to become a manager. Our aim is to get our therapists earning between £35,000 and £40,000 per annum and I hope to have the best-paid therapists in the UK industry because fundamentally, we shouldn’t underpay any trained, qualified person.”

Hellena Field

Michelle Hammond presented the second breakout session, which focused on how to best place products to catch your prospect’s eye. She invited insight from Ian Bailey, national key account director for Decléor and Carita; Jaclyn Hughes, founder of Ultimate Training Solutions; and Christine Dennis, whose sales career spans more than 30 years, including more than two decades at Estée Lauder. Bailey stated you shouldn’t ever say ‘no’ to a customer. “If it’s not working, do something different and be disruptive”, he instructed. Dennis added: “Your silent team member can be visual merchandising if you get it right”, before Hughes asserted spas should simply ask their guests to buy, as too many operations have beautiful display stands, but the therapists fail to encourage customers to buy the products. The final track saw digital specialist Lottie Hearn examining Facebook Live and how video could transform a spa business. Delegates gained a wealth of understanding about how to grow their audience, fans, subscribers and sales using it as part of their social media strategy.

Improving your business The afternoon began with the conference again dividing into three sessions. A European Spa magazine masterclass explored ‘Building Your Dream Team’ (see right), while MACETO founders Max Aceto and Sian Quantrill delved

General manager, UK Spa Association “The spa industry is struggling to recruit therapists due to a number of challenges. There are many more beauty routes available and there is also more competition due to more spas opening. Alongside this, the new generation have a different work ethic and higher expectations, so salaries, benefits and career pathways are key to recruiting and retaining therapists. Consequently, spa owners and operators should be marketing their spa as an attractive proposition to potential employees in a similar way to how we attract our guests, through material such as promotional videos.”

Brian Hunter

Spa director, Rocco Forte Balmoral Hotel “Apprenticeships and trainees seem to have disappeared within the spa industry. Firstly, the spa world isn’t portrayed well enough in schools as a potential career and many spa businesses are simply not providing clear routes for progression. We need to find ways to ‘educate the educators’ so they can pass on that a career in spa is extremely rewarding on multiple levels. To help develop our future potential spa leaders, we also need to mentor today’s therapists far more effectively to better nurture the incredible talent that already exists in our industry.”

Karen Wilkinson

Group head of spa, Bannatyne Group “Bannatyne’s retention strategy is focused on the three ‘R’s – reward, recognition and realising potential. These are intrinsic elements that any spa business can adopt to aid them in both retaining and motivating their therapists; consistent team recognition will help to shape the culture of your business. From well-planned inductions to nurturing professional partnerships that help to shape the standards within your spas, every detail matters. Succession planning can drive organic growth within your company and sharing best practice within your group encourages loyalty and engagement.”

Liz Holmes

Owner, Commercial Spa Strategies “I strongly believe you get what you plan for. Simply put, the team journey should be of equal importance to the guest journey. The hours are long and your staff need their own space, so allowing for this from the earliest planning stage will help ensure that your staff members feel supported, valued and respected. Once your spa is open be proactive rather than reactive. Know your numbers; measure turn-away losses and what the vacant space within your spa is costing, and be able to demonstrate a clear ROI. Finally, anticipate problems but, wherever possible, try and have the answers.”

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Business Spa Life 2017 1

1. Decléor and Carita’s Ian Bailey 2. Chelsea FC’s Antara Spa with sponsors Guinot Mary Cohr 3. Dr Franz Linser delivers a powerful presentation

into the power of imagery. The duo described how we live in a visual society where imagery is the primary language for communication, illustrating that the right images can deliver an emotional connection with your brand. Marketing consultant PR Smith then looked at how to boost customer numbers through digital marketing, delivering an in-depth examination of how digital management can enhance a spa’s business operation. He encouraged attendees to fully embrace technology to help their customers.

Bringing the conference to a close, the final high-energy and inspiring keynote was delivered by Lou Banks. Described as an expert at ‘un-sticking’ people, Banks’ experience centres on nurturing business talent at all levels within various workplaces to drive real cultural change. Her keynote was built around her belief that with an open mind, a little work and the desire to change, everyone can unlock every bit of potential available to them and become the very best version of themselves. “I believe that the only person that can drive my success is me and what I believe drives every single thought I have,” she emphasised. Reflecting on the event, co-founder Andrew Hammond said: “The final Spa Life of the

year was expertly tuned into our delegates’ professional needs. We took a room full of strangers and turned them into friends. “Our comprehensive educational programme and unique networking environment delivered multiple business-enhancing benefits for all of our attendees. We believe that every Spa Life event inspires deeper business relationships that are both long-lasting and extremely successful.” www.spa-life.co.uk

Spa Life International has three events planned in 2018: Frieburg, Germany, May 14-16; Dublin, Ireland, June 18-19; Birmingham, UK, November 13-14. Visit www.spa-life.international

Winners of the Good Spa Guide Awards 2017

Recognising excellence in the UK spa industry, the annual Good Spa Guide Awards are now in their eighth year. They are divided into national and regional categories and were awarded to the following 21 spas:

National Awards

Regional Awards

Best UK Spa: The Spa at Gleneagles by ESPA Best Spa for Customer Service: The Spa Hotel at Ribby Hall Village Best Boutique Spa: Wynyard Hall Best Destination Spa: Ragdale Hall Health Hydro and Thermal Spa Best Country Retreat Spa: Mottram Hall Best Urban Spa: The Spa at The Midland Best Day Spa: The Woodland Spa Best for Wellness: Champneys Tring Best for Design: Aqua Sana Sherwood Forest Best Newcomer: Rudding Park

Best Spa in London: The Bulgari Spa Best Spa in the East Midlands and East: Sequoia Spa at The Grove Best Spa in the North East: Serenity Spa at Seaham Hall Best Spa in the North West: Stanley House Hotel and Spa Best Spa in the West Midlands: Dormy House Hotel and Spa Best Spa in the South East: Pennyhill Park Hotel and Spa Best Spa in the South West: ESPA at Lucknam Park Best Spa in the Channel Islands: St Pierre Park Hotel Spa and Golf Resort Best Spa in Wales: The Kinmel and Kinspa Best Spa in Northern Ireland: Galgorm Resort and Spa Best Spa in Scotland: The Spa at Gleneagles by ESPA

Above from left: All the Good Spa Guide Award winners at this year’s Spa Life; the Good Spa Guide’s Anna Ramsay (left) with Spa Life’s Ray Payne and comedian Helen Lederer

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Business Expert coach

Sharron Lowe

The power of the mind

I N T E R V I E W BY I A N PA R K E S

or the past 25 years Sharron Lowe has advised, inspired and motivated numerous business leaders at a range of companies including L’Oréal, Lancôme, Chanel, LVMH, Christian Dior and Estée Lauder. Her words are common sense, simple and straightforward, as the audience at this year’s Spa Life International (UK), held at the Hilton Birmingham Metropole hotel, would agree following her appearance as a guest speaker. As in her best-selling book, The Mind Makeover, Lowe reminded delegates that people are largely unaware of the power of the mind and its impact on decision making and empowerment. “Because it’s not tangible, they often don’t see it as a strategy,” says Lowe, who advises business leaders on how to control their ‘inner voice’. We ask for her tips on how to succeed in the spa business and encourage positive change in your team. What is a ‘mind makeover’? We’re told these days to give everything a makeover – our home, relationships – but we’re rarely shown how to re-work what controls all of our success, which is our thoughts and our mind. Success is an ‘inside job’, be it as an individual, a team, or a brand, and it all begins with mind management. To be effective, efficient and highly successful, starts with what we think. How can it benefit those in the spa industry? I show people how to control their inner voice; what is it saying about their ability to manage their spa, lead a team of therapists or improve the goals and ambitions of their business. If somebody has the ability to increase their business by 20%, but they believe they can’t do it, or they mix their passion with doubt, then that will dissipate their outcome. A ‘mind makeover’ doesn’t prevent things going wrong but it changes your perception of what happens and how you think about that. Why is empowerment so crucial? Leaders who empower those around them fast-track because they travel with the team.

“If you don’t like something, change it. If you can’t change it then change the way you feel about it. If something does go wrong, use your mind to review it, learn from it, then delete it and move on.” Sharron Lowe Success coach, speaker, author

When we don’t, and we lead from the front, then the team doesn’t know where it is going. Spa owners need to talk with, and listen to their staff. What you ‘think’ will control and trigger what you ‘focus’ on; consequently, what you focus on will trigger how you feel (positive or negative) and how you feel will fuel your motivation (your ‘can or can’t do’ attitude). Your motivation then triggers what you do or don’t do, and your actions lead to your outcomes, which, ultimately, is your business. Can you give us some examples of ‘mind makeover’ success in the spa industry? I once had a 15-minute conversation with a spa manager. I showed her how to move from ‘I have

to sell this product’, to ‘I want to give the best service to my customer, and I want to share my knowledge of this product’. That salon’s business improved by 48%. She chose to take charge of her inner voice and the perception, in her mind, of what something meant to her. What is the over-riding message of the power of the mind? If you don’t like something, change it, and if you can’t change it then change the way you feel about it. If something does go wrong, use your mind to review it, learn from it, then delete it and move on. If you make your thoughts positive and proactive, you remove yourself from a problem with greater speed, rather than staying in the problem with the thinking that got you there in the first place. www.sharronlowe.com

Sharron Lowe is an international conference speaker, success and motivational coach based in the UK. The Mind Makeover is available in the UK, America, Brazil, India and the rest of the Commonwealth, with other markets to follow.

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CMY

Spas Swinton Country Club & Spa, UK

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Spas Swinton Country Club & Spa, UK

Embracing nature In an exclusive interview with European Spa, Felicity Cunliffe-Lister shares her vision for Swinton Park’s superb £8 million Country Club & Spa, which adds a whole new dimension to the guest experience on the historic Yorkshire Dales estate

R EP OR T BY I A N PA R KES

istory seeps from the stonework of stately Swinton Park; the country manor house, at the heart of a 20,000-acre estate in northern England, dates back to the late 1600s. The ancestral seat of the Earl of Swinton, it has been in the Cunliffe-Lister family since the 1880s and is now owned by Mark Cunliffe-Lister, Baron of Masham and grandson of the late former home secretary Willie Whitelaw. In 2001, this rural North Yorkshire retreat was transformed into a luxury four-star, 32-bedroom hotel, and the opening of its £8 million Country Club & Spa in July of this year represents a significant addition to the Swinton estate, which also provides a Bivouac glamping destination and a burgeoning holiday cottage offering. Having broken ground on the 2,700sqm development in June 2015, the driving force behind the project, the Baron’s wife, Felicity Cunliffe-Lister, whose formal title is Lady Masham, believes the Country Club & Spa offers guests a unique experience. “We felt for a long time the estate really needed a spa destination to enhance its offering for hotel, holiday cottage and glamping visitors,” says Cunliffe-Lister. “We also wanted to build a Country Club day-visitor experience that would complement the activities available on the estate, including a cookery school, falconry, walking, cycling, pony trekking, fishing and shooting.” One of the prime objectives of the Country Club & Spa development has been to create a strong sense of individuality with a welcoming and warm atmosphere. “We have always felt Swinton is truly unique,” adds Cunliffe-Lister. “From the outset we were adamant it should feel more like a home than a hotel and that sentiment runs through into the spa, in the sense that we don’t want anyone, when they arrive, Clockwise from far left: A living moss wall provides a natural backdrop to the spa reception; the stylish entrance to Swinton Country Club & Spa; socialising in the outdoor relaxation area; Swinton estate dates back to the 1600s

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to feel like it’s somewhere they’ve been before, or that they are just another spa guest.”

Elemental construction Swinton Country Club & Spa has been constructed on the site of formerly dilapidated outbuildings at the rear of the manor house. Designed by architects Bowman Riley, and constructed by RN Wooler & Co – both Yorkshire-based companies – the resulting contemporary, two-storey building is firmly in keeping with its exclusive surroundings and magnificent countryside milieu of lush green fields, dotted with fallow deer. “A spa has now become a ‘given’ part of any luxury hotel experience and we were lucky to have lasted as long as we did without one, which is telling in itself,” explains Cunliffe-Lister. “We now have a spa that is really respectful of its location. So many visitors say how beautiful Swinton is and how lucky we are to be in this setting. I just wanted to nurture and celebrate that. “Authenticity is a huge inspiration for the people who work here as well as those who visit, so our design embraces the elements. What was great, in constructing a new-build spa, was being able to have lots of glass to bring in the light.” This embrace of the natural environment is strikingly evident in the reception area, where a living moss wall provides a backdrop to the welcome desk. Supplied by landscapers Bright Green, it will apparently live for 10 years, visually representing the spa’s ‘green’ credentials. Water is one element appreciably at the heart of the spa, with the focal point being a 10m natural pool, designed and built by GardenStyle, with

“So many visitors say how beautiful Swinton is and how lucky we are to be in this setting. I just wanted to nurture and celebrate that with our spa.” Felicity Cunliffe-Lister Co-owner, Swinton Park

Spas Swinton Country Club & Spa, UK

groundbreaking biological filtration technology by Clear Water Revival. Built alongside a planted pond, complete with reed beds and a variety of fish, the pool is overlooked by a terrace with loungers that cater for the cool Yorkshire climate with invitingly thick duvets and sheepskin throws, as well as hot water bottles and knitted slippers. Elsewhere there is also a cedar hot tub to slip into, a herbal-infused sauna, an al fresco shower, and a cosy, seated nook with a log burner.

An air of distinction Moving inside, an 18m indoor pool, with plant supplied by Barr + Wray, is bathed in natural light thanks to 3m-high floor-to-ceiling glass panels that overlook the terrace as a glazed, slanted roof opens up to the sky. Away from poolside, the spa’s Thermal Retreat is accessed via a sliding door, controlled by a Gantner wristband that also operates lockers, by CQL, in the changing rooms. Guests are encouraged to begin and end their thermal journey with a foot spa, and in between there is an aroma steam room, a salt steam room and a Finnish sauna. The latter two overlook a mosaic-tiled, 6.7m vitality pool that houses an air tub, body jets, and an air recliner, all again supplied by Barr + Wray. Explaining the thermal concept, Cunliffe-Lister says: “I wanted it to be a very distinct space This page, clockwise from below: Elemis and Bamford products are used in the spa’s eight treatment rooms; Swinton Park offers a range of country pursuits; a design feature reflects the estate’s farming tradition Opposite page from top: Rustic materials adorn the spa’s reception area; the 10m outdoor natural pool; home-grown produce is used in meals prepared in the Terrace brasserie

from the pool. Thermal cabins and pools represent two distinct experiences and people enjoy the different zones.” Elsewhere are a gym, with equipment provided by Pulse Fitness, and a fitness studio catering for yoga and Pilates classes, both with floor-to-ceiling glass outlooks, this time framing a brightly-coloured wild flower meadow. “In terms of design, I was determined not to have anything in a basement and to have daylight in the gym and studio,” Cunliffe-Lister explains. “The other thing I wanted was to have a route from the gym and studio straight to the outside. Exercising outdoors is something we are committed to offering – whether it is a guided walk on a Sunday morning, a personal training session or running on the tracks in our 200 acres of landscaped lakes, gardens and woodlands.” On the first floor are three relaxation areas; a traditional dark room offers warm-water Gharieni beds, supplied by Ellisons, to doze on, while a brighter lounge area has views of the terrace and gardens as well as the pool below. Next to this space are a selection of ‘slumber pods’ with subdued lighting and comfortable beds where guests can wind down in an ambient environment.

“We didn’t need to build a spa to drive the hotel’s occupancy, but we do want to attract the right types of guests – those who are coming for that all-round country house experience, including activities such as a spa.” Gillian McGraffin Spa manager

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Spas Swinton Country Club & Spa, UK

Natural waters by Clear Water Revival Despite her own love of swimming in natural waters, Felicity Cunliffe-Lister recognises that not everyone would be keen to swim in water containing natural reed beds and pond life. However, in the spa’s outdoor natural pool, installed and built by GardenStyle, Clear Water Revival’s (CWR) innovative three-stage biofilter system removes certain biological and mineral components, while also rebalancing the pH of the water before it is then fed into the pool for a chemical-free experience. Previously only installed in private residences, owners control the pool via an app, while CWR’s central servers monitor it 24 hours a day. Explaining the thinking behind CWR’s first commercial venture,

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Cunliffe-Lister says: “It is nice to do something different that is a talking point, but at the same time that is on-brand with what we are about. “All the bacteria that would live in the gravel and reeds has been farmed and is now sitting in tanks in the basement. “It’s a bit of an experiment, but we’re happy to give it a go because your skin feels amazing afterwards, with absolutely no chlorine smells.” Outlining the benefits of a natural pool over a more customary chlorinated pool, CWR technical director David Nettleton says: “For operators it allows for lower running costs due to reduced pump demand, peripheral electronics and the lack of chemicals.”

Spas Swinton Country Club & Spa, UK

Clockwise from top: ‘Blue-sky thinking’ in one of the spa’s three relaxation areas; the emphasis on a natural theme extends to quirky rock-like seating in the reception area; an intoxicating espresso Martini; a delicious and nutritional dish from the Terrace brasserie

Organic partnerships Commercial Spa Strategies, under the direction of Liz and Nick Holmes (the latter is also a non-executive director at Swinton Park) provided specialist advice when it came to brand partnerships. After much consideration, the spa opted to work with internationally-renowned Elemis and the more artisanal Bamford, throughout its eight well-equipped treatment rooms sited on the first floor. “Felicity has created a spa that perfectly complements the estate’s environment and family ethos,” says Liz Holmes. “There is a real warmth that comes from both the accessible, comfortable design and the people who work there. “It was really important our brand choices resonated with guests in a similar way. Organic credentials, botanic extracts and an authentic treatment experience were at the heart of our decision. We also appreciated the importance of working with a brand our guests would recognise and that we could rely on for commercial and ongoing support. “After meeting with a number of potential partners, Elemis and Bamford best fitted our brief. We feel they sit well together and the feedback from guests has been excellent.”

Cunliffe-Lister concurs: “It’s great to work with Elemis as they have a fantastic reputation and following. At the same time Bamford has a wonderfully sophisticated brand that is unique to Swinton in this part of the world.” Treatment facilities are complemented by The Cottage, where hair, waxing, tanning from Kissed by Mii and Mii Cosmetics treatments can be performed, as well as nailcare by Jessica. Here hotel or day spa guests can complete their journey with a few finishing touches, while club and spa members can enjoy regular ‘maintenance’ treatments. The Cottage’s rooms are positioned on the ground floor, in a zone distinct from the treatment suite, to encourage guests to ‘pop in’ without first having to change into a robe.

A taste of luxury Rounding off the nourishing experience for mind, body and soul is the Terrace brasserie, which offers a sumptuous menu of dishes incorporating the estate’s home-grown produce. Spa guests are joined here by hotel guests

“Swinton Park is one of the most unique spas I have worked with. Felicity has created a design which perfectly complements the estate environment and family ethos.” Liz Holmes Director, Commercial Spa Strategies

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Spas Swinton Country Club & Spa, UK

Above from left: A guest enjoys some liquid refreshment in the Terrace bar; the spa’s 18m indoor pool is bathed in natural light, with 3m-high floor-to-ceiling glass panels and a glazed, slanted roof which opens up to the sky

seeking an alternative to the three AA rosette-awarded fine dining at Samuel’s in the main house. Uninterrupted views from the restaurant’s terrace create a sense of ‘après-ski’-style dining, with seasonal delights from Swinton Park’s own gardens and the various farms across the estate featuring in traditional dishes as well as small plates, or ‘Yorkshire tapas’, that include Jospered meats and fish. Consultant nutritionalist, Kate Chaytor-Norris helped design the menus, as well as a range of wellness themed welcome smoothies and a selection of snacks and tisanes. For lunch, spa guests are encouraged to remain poolside in their robes, enjoying fresh and wholesome dishes from the Terrace inspired by the bento box concept. This combination of traditional and modern dining options alongside its new spa offering is part of Swinton Park’s aim to attract younger, more diverse wellbeing-seeking guests in addition to its established clientele. “We didn’t need to build a spa to drive the hotel’s occupancy, but we do want to attract the right types of guests – those who are coming for that all-round country house experience, including activities such as a spa,” says spa manager Gillian McGraffin, who joined the operation in early October. “We want to fulfil the aspirations of the people already coming, but we also want to grow our market. There is also an element of having to keep pace with other properties that we see as our aspirational competitors.”

Standing proud in the market When it comes to this topic of competitors, Cunliffe-Lister acknowledges that there may be some overlap between

the offering of Swinton Country House & Spa and that of Rudding Park’s £9.5 million spa, which opened earlier this year and is situated just 30 miles away. However she is confident of her property’s unique selling points. “I am often asked who our direct competitor is, and I find it hard to answer as I can’t think of many country estates that have the same offering and quality of service,” she states. “We are probably not competing for the same leisure market as Rudding Park, and not for membership either. Perhaps there will be overlap with the day spa market, but I like to think we are distinct enough to appeal in different ways.” She continues: “What has been refreshing is to find that our regular and repeat guests have really engaged with the spa since it opened, and the take-up for treatment bookings has been higher than expected. That was always a bit of an unknown prospect for us, and our expectations were perhaps a little on the conservative side.” Overall, the addition of the Country Club & Spa represents what she calls “the final cog in the estate’s machinery”, adding to the sense of the property as a destination. “Our vision has always been for the Swinton estate to become a destination in its own right, whether as a place to visit, to do business or to call home,” she says. “The spa will help us to achieve this as it has an all-encompassing appeal – the benefits of wellness, relaxation and exercise speak for themselves.” Swinton Park +44 (0) 1765 680900 | www.swintonestate.com Owner: Felicity and Mark Cunliffe-Lister Investment: £8 million Spa size: 2,700sqm Spa team: 21 Treatment rooms: Eight Product partners: Elemis and Bamford Thermal spa: Barr + Wray Wet spa design and supply: Barr + Wray, Clear Water Revival, GardenStyle Other suppliers: Outer Eden (outside and pool furniture); Hill Cross, Homes from Heaven (indoor furniture); Pulse Fitness (gym); Gharieni (water beds, supplied by Ellisons)

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Menu Natural Spa Factory

Naturally exclusive Natural Spa Factory’s husband and wife leadership team, Jeremy Smith and Emma Webber, discuss the brand’s rise to success, their business beliefs and what the future holds I NT ERV I E W BY I A N PA R KES

he rise of Natural Spa Factory, established in 2009, has been remarkable, especially since founders Emma Webber and Jeremy Smith took the decision three years ago to move from being a wholesale business, with retail as a sideline, into supplying products directly to its spa partners and consumers. Today, its natural, authentic products can be found in over 500 spas globally and the brand partners closely with around 150 of those, from the likes of Pennyhill Park, Rudding Park and Ribby Hall Village in the UK, to Kandima Resort in the Maldives and Serenity Spa in Kenya. In retail, Natural Spa Factory offers what it describes as ‘the home-spa experience’ which has seen sales triple over the past 12 months. The brand’s products are formulated according to the four seasons using botanically-sourced ingredients from herbs, plants and flowers, and are free from parabens, SLS and other chemicals. In creating its own packaging as well as products, and delivering from its base in Bath, UK, Natural Spa Factory is effectively a complete product, treatment and marketing solution for spa businesses looking for a point of difference. “We are very competitively priced for ingredients that are the best available,” says Emma Webber. “We have full autonomy and flexibility, making almost anything achievable. That’s how I think we win business, because when we say something, we do it, and we do that for everybody we work with.”

Enhancing personality Natural Spa Factory’s ethos is to work in harmony with the spa, hotel or salon with which it partners, ensuring the business promotes its own brand and values and that its treatment menu is in keeping with the venue, rather than taking a ‘one-size-fits-all’ approach. “We really encourage spa operators to look at their own business and explore the potential it has, rather than being at the behest of a product house,” says Smith. “We adore working closely with some incredible spas as their primary offering, but we understand there are some spas

“We really encourage spa operators to look at their own business and explore the potential it has, rather than being at the behest of a product house.” Emma Webber & Jeremy Smith, Natural Spa Factory

just looking for a way to express their personality, and our treatments are a great way to do so. “We work with 500-plus spas or salons that see us as their chance to create a unique package. In essence, we’ve grown our business by helping other businesses grow, and that’s a really big difference point.” Webber adds: “We’re very focused on individual customers, whether they be city or country spas. It would be infinitely much easier to write a treatment menu, copy it 100 times and pass it out to each spa we work with, but that’s not what we do.”

From cosmetic mud to collections The roots of Natural Spa Factory can be traced back to a makeshift office in the basement of Webber’s home, from where she began selling cosmetic mud, sourced from the Austrian Alps, to a number of UK spas with rasuls. Webber then began making her own scrubs, with her first, a lime and lemongrass formulation, still the company’s biggest seller. Natural Spa Factory now offers four key ranges

for the face and body; the Gold Collection, with actives of grape leaf, pearl, caviar extract and gold; the Illuminate Collection, inspired by rice water used by Japanese Geisha to cleanse their faces; the Capsule Collection, a gender neutral range that employs rose water, tea tree, chamomile, green tea, pomegranate and jojoba; and Bumps A Daisy, for pregnant women, with neroli, mandarin, sweet almond, wheatgerm, rose, ho wood and bitter orange oils. “We are always developing and evolving,” adds Webber. “We are currently working on new launches for spring 2018, including a tri-phase lip treatment, and a bi-phase copper cleanser. “We focus on setting our own trends, not following, and 2018 looks to be one of the most innovative for new product development.”

Exceptional and exclusive Natural Spa Factory is dedicated to providing something unique in the marketplace and Webber believes selling the collections as retail augments the offering of the spas it works with. Furthermore, the company has taken direct action to maintain the prestige of its range. “Everything the spas use, the consumer now has access to, giving the flexibility to create a full home-spa treatment without leaving the house,” she states. “However, we’ve recently taken the bold decision to withdraw from all third-party retail websites. Our retail offering is now solely available at our website and our partner spas, giving them, and us, the advantage of exclusivity compared to other product houses that can be bought on the high street.” Webber claims Natural Spa Factory is only “in first gear” in terms of its product offering and the couple have a passion and a genuine belief that the company can make a difference. “We see exceptional quality and service as paramount, but supporting our industry and empowering the people that work in it is also extremely valuable,” says Smith. “We are here to support and work with spas by thinking of them as individual operations, not carbon copies of the facility around the corner.” www.naturalspafactory.com

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Menu Natural Spa Factory

Clockwise from top left: Natural Spa Factory’s Gold Collection contains caviar extract and real gold; the company aims to ensure treatments reflect individual spas’ philosophies; the brand’s Dusk to Dawn Night Oil; Natural Spa Factory retall products are only sold on its website and through partner spas; the shimmering Gold Dry Body Oil contains jojoba, apricot kernel and sweet almond; the company creates its own packaging, which is ideal for Christmas gifting

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City of Light In one of the world’s most vibrant capital cities, we talk to eight spa leaders about how their wellness offering stands out from the competition RE P O RT BY S A R A H TOD D A ND M A R K S M I T H

he elegant city of Paris, world-renowned for beauty, is proud of its iconic reputation and premium professional brand heritage. Today, the capital’s luxury spa market is also carving an enviable reputation, uniquely informed by Paris’ iconic beauty status, with leading brands such as Clarins, Guerlain, Thalgo, Decléor, Carita, Biologique Recherche, Cinq Mondes and Darphin furthering treatment innovation and product development. With a reputation for skincare precision, a uniquely Parisian focus on the tiniest aesthetic detail ensures the city’s premium facial treatments are always in high demand, alongside professional product formulations that lead the world in their efficacy. The French capital is also synonymous with style and boasts the world’s only Chanel spa, created in honour of the famous couturier Coco Chanel, who lived for 37 years at The Ritz Paris where the spa now stands. Elsewhere, the beauty market also informs luxury spa development, which continues to grow at an impressive rate, with some 40 premium hotel spas in the city, as well as a huge urban day spa market.

A city of super luxury Each of Paris’s leading facilities is driven to consistently innovate in order to differentiate their offering and many of the city’s finest spas are located in so-called ‘palace hotels’. These properties hold a coveted, French government-sanctioned status, which is regarded as ‘better than five-star’ and the majority are located in the western area of the city around the Champs-Élysées. It is this level of ‘super luxury’ that ensures Parisian spas are some of the most elite operations in the world,

according to Aldina Duarte Ramos, president of the French Spa Association. “Paris is a unique location for spas and we have a concentration of fantastic luxury hotel brands that all offer something different, as well as partnering with the very best professional product brands and uniformly excellent staff,” she says. “The Parisian market is so elite that it is almost part of another world. The spas have a very high level of expectation of their employees but they reward and retain them well, and consequently deliver excellent service. The best Parisian spas raise the bar across the rest of the world.” According to research conducted by Colliers International and published in the Hotel Investment Attractiveness Index, released in March 2017, Paris has crept ahead of London to become the number one location for hotel investments in Europe, thanks to what it terms a “potent combination” of high demand growth, strong hotel performance, high investment values and market depth. Serving a huge and diverse global audience, the report claimed that 2016 saw more than 21 million arrivals recorded in the greater Paris area, split evenly between international and French visitors. Honing back in on spa development, European Spa has selected eight luxury spa and beauty flagships for inclusion in this feature, all of which have a truly unique offering that incorporates a deep understanding of their demanding clientele. These outstanding businesses are led by some of the most dedicated and talented spa directors and CEOs, who share with us the secrets of their success and highlight their chosen path to excellence.

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Spas SHA Wellness Clinic, Spain

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The skyline of the French capital provides a backdrop for outdoor yoga practice at The Peninsula, Paris

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Clockwise from below: A serene relaxation room at The Peninsula Spa, Paris; the entrance to the indoor pool; East meets west in spaâ&#x20AC;&#x2122;s interior design; the modern fitness centre is equipped by Life Fitness; The Peninsula Spa, Paris is located in a historic building close to the Arc de Triomphe

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Spas Paris Special

The Peninsula Spa, Paris One of the city’s largest hotel spas offers a range of modalities to its exclusive membership within luxurious, mindfully designed surroundings in the heart of the city

reated with the intention of providing an exceptional and fluid guest journey, the luxurious Peninsula Spa, Paris truly cocoons its guests to offer an outstanding level of service in a unique environment of serenity and refinement. Part of the Peninsula Hotels group, which was established in 1928 and now comprises a global portfolio of five-star-plus properties, Peninsula Paris made its debut in April 2015 in the heart of the 16th arondissement, just steps from the Arc de Triomphe. Featuring 200 luxurious bedrooms, including 86 of the French capital’s most spacious suites, the hotel is housed in a restored 19th century building that has a rich history – the Paris Peace Accords, which brought the Vietnam War to a close in 1973, were signed in the salon which is now Le Bar Kléber. Described by spa director Isabelle ClergerSchlumberger as having a “rich menu with exceptional modalities”, the spa aims to provide a beautiful and luxurious experience for every guest and is imbued with the ‘east meets west’ DNA of the wider Peninsula brand.

Attention to detail With a 60/40 split of female to male guests, the 1,800sqm space is one of the French capital’s largest hotel spas and operates a very exclusive membership, with the numbers kept deliberately low to “guarantee an excellent quality of service and attention to detail”. Open from 6.30am to 10pm every day, facilities include eight treatment rooms, named after different types of flowers, with beds supplied by Living Earth Crafts. Elsewhere within the expansive subterranean spa there is an Asian Tea Lounge where guests can relax and fill in their pre-treatment consultation cards, as well as a fitness centre equipped by Life Fitness, male and female relaxation rooms and a 20m indoor swimming pool.

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“Every guest should feel important and valued, and our spa should feel like their home. We never forget that it’s a huge privilege to have them here.” Isabelle Clerger-Schlumberger Spa director

A new health-focused menu has also recently been introduced to great success, offering the likes of quinoa, spirulina and micro-plankton mixed with dim sum.

Heaven scent A mindful and considered approach to design is reflected in each of the treatment rooms, which have a unique aroma thanks to the porous oak wood used in their interiors; this material has absorbed and retained the fragrance of six essential oils that discreetly perfume the space. “We have a really amazing spa and it has been designed in a very strategic, operationally focused way,” states Clerger-Schlumberger. “We recently had 150 guests in one day and performed 79 treatments, and the guest journey remained fluid – it wasn’t noisy or crowded. That shows the true quality of the spa and it’s a great place to work in. Every guest should feel important and valued, and our spa should feel like their home. We never forget that it’s a huge privilege to have them here.”

The Peninsula Spa, Paris +33 (0) 1 58 12 66 82 | paris.peninsula.com Size: 1,800sqm Facilities: Eight treatment rooms including two private suites, La Suite hair salon, gym, 20m indoor swimming pool, two vitality pools, saunas and hammams Brands: ESPA, Biologique Recherche, Cha Ling, Kure Bazaar, Life Fitness, RKF and Subtle Energies, Peninsula Spa own-brand products

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The Spa at Mandarin Oriental, Paris The hotel group with wellness at its core offers a holistic approach to spa services thanks to collaboration between experts in its various departments

riental wisdom meets Parisian glamour at this chic spa on the fashionable Rue Saint-Honoré. Featuring Mandarin Oriental’s signature therapies, which combine Traditional Chinese Medicine and aromatherapy, the spa also pays homage to its city location with an exclusive collection of facial therapies created by Guerlain. Mandarin Oriental hotel group has wellness at the heart of its business and the Paris hotel is no exception. “We collaborate between the services in the hotel,” explains director of spa, Anna Pierzak. “We run a retreat, including yoga classes with massage in the spa; we have special rooms with no wifi for a digital detox; and we can create special recipes for a detox meal.” With stress the main concern for spa guests, the team has developed a range of unique body therapies and oriental massages. These are

combined with yoga and meditation to provide a 360° approach to relaxation, and in response to high demand for breath work there are plans to introduce the Rolfing technique in 2018. The spa has also introduced the Digital Wellness Escape, a Mandarin Oriental concept that concentrates on the head, eyes, neck, shoulders, hands and feet to ease the effects of frequent use of digital devices. This is offered in the spa’s private suites, one of which is dedicated to Guerlain treatments, which have steam rooms and vitality pools to provide guests with total privacy in which to enjoy a personalised treatment experience. “We customise the experience and encourage each of our therapists to develop personal skills,” says Pierzak. “We like to have specialists in certain techniques, such as reiki, Ayurveda or meditation.”

“We customise the experience and encourage each of our therapists to develop personal skills. We like to have specialists in certain techniques.” Anna Pierzak Spa director The Spa at Mandarin Oriental, Paris +33 (0) 1 70 98 78 88 | www.mandarinoriental.com Size: 900sqm Facilities: Seven spa suites, including three double suites all with private steam room and vitality pool, indoor pool, fitness studio, make-up station. Brands: Aromatherapy Associates, The Refinery, Guerlain The Spa at Mandarin Oriental, Paris expands on the broader wellness philosophy that lies at the heart of the global hotel group

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Spa by Clarins at The Molitor Art Deco chic meets urban styling at a landmark former swimming pool where one of the city’s largest spas provides exclusive Clarins treatments

pa by Clarins at The Molitor is located adjacent to the Stade Roland Garros, home of the French Open. The Molitor was one of the city’s most famous swimming pools but its Bassin d’hiver was abandoned in 1989 and fell into disrepair for almost 20 years. The legendary Art Deco pool was later restored and revitalised, and the building opened in 2009 as a hotel under the MGallery by Sofitel brand. Featuring a sports club and a Spa by Clarins, it feels more like an exclusive resort than a city hotel. “The Spa by Clarins offers a chance to recover your inner peace and harmony without leaving Paris, but you will feel like you have left the city far behind,” says spa manager, Pascal Grevellec.

Retreat in the city Situated on the subterranean levels of the hotel, the spa welcomes guests in a lounge-like reception, and urban styles are mixed with Art Deco motifs throughout that pay homage to the history and heritage of the building. “The spa is one of the biggest in Paris and our design is in line with The Molitor’s heritage, where you’ll find a mix of Art Deco and graffiti on the walls in the cabins,” says Grevellec. Spa by Clarins attracts a diverse clientele and is especially popular with Parisians. Hotel guests make up 15% of the business with Club Molitor members at 45%, and day visitors representing 40%. Reflecting the preference of guests for a hands-on experience, 70% of the spa’s treatment bookings are for massages, and the best-selling ‘Escale Molitor’ package includes a spa treatment of choice as well as day access to the pools, sauna, steam room and fitness centre. As with any business operation, staying ahead of the competition requires dedication, planning and innovation. “Our challenge today is to be more in synergy with the hotel and our clients,” explains Grevellec. “We’re working on special offers that include a room and spa treatment, such as wellness, sport or spa retreats.”

“The Spa by Clarins offers a chance to recover your inner peace and harmony without leaving Paris, but you will feel like you have left the city far behind.” Pascal Grevellec Spa manager

Recharging rituals The spa’s unique experiences and signature treatments are part of this strategy, with its Au delà de l’eau (Beyond the Water) ritual designed to reflect an aquatic theme. Created exclusively by Clarins and The Molitor, it is a sensory experience for the body and mind. Recharging and energising, the treatment features a series of hot and cold foot protocols, flowing massage movements, water cushions and an oceanic soundtrack, designed to dissolve tension. Another exclusive is the invigorating Japanese Hinokibo massage, an eastern wellness therapy that can only be taken in Paris at The Molitor. Given the mix of clients and the crossover from the health club, both fitness and wellness play an important part in what is driving guest demand for treatments at The Molitor. “Our clients are increasingly asking for more sports-oriented massages,” states Grevellec. “We’re currently working on a new concept more in line with The Molitor’s core sports focus. It will be a totally fresh offering, including a new spa treatment menu. We are rethinking the spa in a more dynamic way, so that 2018 will be the year of renewal for The Molitor Spa by Clarins.” Spa by Clarins at The Molitor +33 (0) 1 56 07 08 50 | www.mltr.fr Size: 1,700sqm Facilities: 13 private treatment rooms including two 50sqm private suites, hammam, sauna, reading room, tea room, hairdressing salon Brands: Clarins, Shu Uemura

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Spas Paris Special

Clockwise from far left: The Molitor’s iconic Bassin d’hiver; a private couple’s treatment room; the spa’s authentic hammam; a luxurious high-tech hydro bath; an energising couple’s treatment by Clarins; in a world exclusive, the brand changed its colours to blue to reflect the history of the site; cultured coiffure in the hair salon; the spa’s aquatic theme is reflected in its Art Deco interior

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As well as the Swiss skincare provider’s own brand, Spa Le Bristol by La Prairie offers organic products from Tata Harper and KOS Paris

Spa Le Bristol by La Prairie High-end brand partnerships provide luxurious, organic products to soothe guests at this spa inspired by the beauty of nature

athed in natural light and featuring a water wall and a beautiful indoor garden, Spa Le Bristol by La Prairie is a serene sanctuary in the heart of the French capital. Celebrating Gallic luxury, the artful spa design and iconic rooftop pool promises guests the best of wellness and beauty. “We position ourselves as one of the top spas in Paris, considering that none of our competitors offer the range of services and the products that we do,” says spa manager Marine d’Aguanno. World-leading brands are at the core of the spa’s strategy and it has partnered with luxury Swiss skincare provider La Prairie. From a wellbeing perspective, the spa now offers two natural, organic brands that have taken inspiration from the hotel. “Organic brand KOS Paris launched its very first line of cosmetics, capturing some of Le Bristol’s natural beauty for our clients,” explains

d’Aguanno. “Each of the exclusive essential oils was inspired by an intimate walk through the most beautiful parts of the hotel. For example, La Roseraie and L’Orangerie were inspired by the scented flowers in our exquisite gardens.” In a European exclusive, the spa also offers protocols for the face and body by 100% toxin-free skincare brand Tata Harper. A bespoke treatment room features a fresh green interior that reflects both brands’ identities, representing Le Bristol’s French garden and the Vermont Estate where the Tata Harper’s organic ingredients are harvested. On the sixth floor, Le Bristol’s pool is framed on two sides by floor-to-ceiling windows that open onto a sun terrace. The teak-lined space resembles the deck of a majestic sailboat from the 1920s, with two trompe l’oeil frescos by Pierre-Marie Rudelle depicting a boat’s bow and stern, giving the impression of sailing towards the Hotel du Cap Eden-Roc in Antibes.

“Organic brand KOS Paris launched its very first line of cosmetics, capturing some of Le Bristol’s natural beauty for our clients.” Marine d’Aguanno Spa manager

Spa Le Bristol +33 (0) 1 53 43 43 00 | www.oetkercollection.com Size of spa: 500sqm Facilities: Eight treatment rooms, a Russian wet room, female Turkish bath, double VIP suite, rooftop pool, sun terrace, and fitness centre. Brands: La Prairie, Tata Harper, KOS Paris

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Clockwise from below: Gilt mirrors reflect the decorative style of former resident Coco Chanel; the spaâ&#x20AC;&#x2122;s classically themed indoor pool; the decorative entrance to The Ritz Club Paris; clean lines and a neutral palette in the pool bar; translucent curtains create a sense of privacy in the relaxation area; The Ritz Paris was founded in 1898

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Spas Paris Special

The Ritz Club Paris The world’s only Chanel spa is an opulent reflection of its illustrious past with an emphasis on exceeding the unique expectations of every guest

aving reopened in June 2016 following a comprehensive £160m refurbishment of the entire property, the iconic Ritz Paris on the Place Vendôme celebrates elegance and excellence throughout its operation. The hotel was founded in 1898 by Swiss hotelier César Ritz in collaboration with the French chef Auguste Escoffier, and it has played host to a legion of famous guests including Ernest Hemingway, Oscar Wilde and F. Scott Fitzgerald. Overlooking one of the city’s central squares, The Ritz Paris was one of the first European hotels to provide en-suite bathrooms, a telephone and electricity for each room. Deftly combining wellness and beauty, the hotel’s revitalised spa offering, The Ritz Club Paris, offers seven treatment rooms over its 1,500sqm and has the capacity to offer 50 spa treatments a day, as well as 30 hairdressing appointments and 10 sports/fitness training sessions. The average age of a Club guest is 45, and the majority of hotel guests are American, Asian and Russian.

A treat for the senses Described by spa director Katia Schaffhauser as “an exceptional, customised, multi-sensory and holistic experience with expertise across our whole offering”, the stunning spa was also reportedly the first to open in Paris. Summarising the spa’s ethos, Schaffhauser states: “We intend to be a Parisian spa that is a reference for the world in terms of excellence. For us, personalisation is everything and the service for every guest is unique.” During the hotel’s renovation, the spa was rebuilt with a concept that aims to stimulate the five senses; this is reflected in the choice of super-luxurious linens and a signature scent that imbues the reception area, with a separate aroma diffused into the changing rooms and fitness area. The swimming pool is one of the highlights of the spa. Inspired by the baths of ancient Rome, the pool features the ‘Ritz blue’ colour in the form of tiles that are a deep celadon blue,

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“We intend to be a Parisian spa that is a reference for the world in terms of excellence. For us, personalisation is everything.” Katia Schaffhauser Spa director

flecked with azure, and which change in hue depending on the time of day, the light and the perspective from which they are viewed.

A history of style The iconic hotel’s most famous relationship was with Coco Chanel, who called it ‘ma maison’ and lived there for 37 years in a suite that still bears her name. Chanel decorated the suite herself and its interiors reflect her love of Asian lacquer along with a preference for distinctive monochromatic pairings and gilt mirrors. To honour her memory, a unique Art of Skincare by Chanel range of exclusive facial and body treatments has been added to the Ritz Club’s wellness offering, as well as a boutique retailing exclusive perfume, skincare and nailcare. Indeed, The Ritz Club Paris is the only Chanel Spa in the world. “We went to the best to keep our outstanding reputation and it was really fascinating to work with the Chanel team on the creation of their spa,” reveals Schaffhauser. “We learnt about marketing and the Chanel team learnt about spa. After all, as Coco Chanel herself once said: ‘Beauty treatments should start with the heart and soul, without which cosmetics are pointless’.” The Ritz Club Paris +33 (0) 1 43 16 30 30 | www.ritzparis.com Size: 1,500sqm Facilities: Seven treatment rooms (including one double room), Boutique by Chanel, swimming pool, fitness area, David Mallett hair salon, pool bar Brands: Chanel, The Ritz own-brand products

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L’Institut Darphin Paris Vendôme is often described as ‘the best kept secret in Paris’

L’Institut Darphin Paris Vendôme The heritage and values of Parisian skincare specialist Darphin are echoed throughout its historic premises where guests are considered friends of the brand

ocated in the former stables of Napoleon on rue Saint-Honoré, the Darphin Institute is a jewel in the crown of the Parisian spa and beauty sector, often described as ‘the best kept secret in Paris’. Designed as an elegant, discreet bolthole for its extremely discerning clientele, according to the institute’s director Sylvie Jouault, the interiors have been decorated to “reflect Darphin’s core values” and represent the finest French craftsmanship. Elegantly juxtaposing the traditional and modern, the Institute’s waiting area for treatments resembles a French living room but eschews retail or product displays in favour of leaf-motif plates and illustrations of ‘the Darphin woman’. Each treatment room is named after one of the essential oils used in Darphin’s products and the hand-printed wallpaper echoes the brand’s heritage and colours.

With treatment beds by Gharieni, the spa’s three therapists perform an average of 18 treatments a day, tailored to each individual at an average length of 1.5 hours. Each one begins with a pressure point massage to restore energy and balance to the body. Hosting a wide, eclectic demographic of often multi-generational guests, the institute thrives on word-of-mouth recommendations and has an extremely loyal clientele – one guest in particular has visited for more than 50 years. “We’re completely different to any other spa. Our guests are like friends and we focus on the whole wellbeing experience,” says Jouault. “Our staff are extensively trained and have ‘golden hands’. They are very passionate about their work, our products and the results. ” She concludes: “L’Institut Darphin is a piece of heaven in Paris where you can experience total relaxation – everything we do is focused purely on performance and pleasure.”

“L’Institut Darphin is a piece of heaven in Paris. Everything we do is focused purely on performance and pleasure.” Sylvie Jouault Spa manager

L’Institut Darphin Paris Vendôme +33 (0) 1 47 03 17 70 | www.darphin.fr Size: 130sqm Facilities: Four treatment rooms, including one double room for body therapies, lounge Brands: Exclusively Darphin

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Spas Paris Special

Ambassade de la Beauté Hyper-personalisation is the key to delivering sublime skincare at Biologique Recherche’s flagship spa in the French capital

iscreetly set back from the Champs-Élysées, Ambassade de la Beauté is a haven of tranquility and luxury skin and haircare. The ‘Embassy of Beauty’ is the flagship day spa of professional brand Biologique Recherche, which has built a reputation for clinical skincare innovation among Parisians and a growing number of international visitors. Ambassade de la Beauté is housed in an elegant mansion that is said to have been an inspiration for The Count of Monte Cristo – a fitting home for a Parisian beauty brand with 40 years’ heritage, one which now partners a notable portfolio of exclusive day, medical and hotel spas in over 70 countries worldwide.

Elegance and precision An impressive elevated entrance opens onto a beautifully appointed reception lounge where some of Biologique Recherche’s range of over 100 formulations for face, body and haircare are displayed. No artificial fragrances are used in any of the brand’s exacting formulations, making them suitable for sensitive skin prone to allergies. Furthermore, the clinical formulations for all it’s personalised skin and hair treatments use highly concentrated botanical, marine and biological active ingredients that are ‘cold formulated’ in its own laboratory in France. Beyond the reception area lies a dedicated skin diagnostics room. Spread over two further floors are six facial rooms and two large treatment suites for couples and VIPs. “One of the most important places here is our room devoted to skin diagnosis; everything starts here,” reveals Biologique Recherche co-chairman Rupert Schmid. “We have lamps, computer diagnostics and the latest medical devices to test the skin, helping us to instantly understand the skin’s needs on that specific day. Our tests measure hydration, sebum secretion, water loss, strength, pigments and age spots. “Your skin is one of the most complex organs in your body; it is really alive, so you can’t just say it’s a fixed ‘type’. We analyse and understand the dynamics of the skin at any given time, to offer hyper-customised treatments.” Biologique Recherche skilled aestheticians, many of whom are international trainers for the brand’s global network, deliver customised protocols and procedures that deploy the best

“We analyse and understand the dynamics of the skin at any given time, to offer hyper-customised treatments.” Rupert Schmid Co-chairman, Biologique Recherche

combination of products to recondition the skin. A menu of intriguing face and body treatments promises exceptional care, including specialist services such as scar treatment. Added to this, the day spa offers unique restorative and reconditioning hair and scalp treatments through its dedicated hair salon, which help nourish the scalp and combat exposure to environmental irritants.

Top-to-toe methodology According to Schmid, guests can expect something very different when they visit Ambassade de la Beauté. “Other brands claim to deliver personalised skincare and treatments, so we use the term ‘hyper-personalisation’,” he states. “What we are offering here, as well as expertise, is real time to take care of yourself. We do not rely on ‘magic bullet’ actives. The idea is really to treat your skin, and you, as a unique person.” According to Biologique Recherche’s co-chairman, Pierre-Louis Delapalme, respect for its clinical heritage ensures Ambassade de la Beauté is not trend-driven. “The reputation of our flagship has been built over more than 20 years and, in essence, what we’re doing today is exactly the same as what was done back then,” he says. “Our customers benefit from our time, our dedication, and our obsession to do things the right way. “Our business is all about the hands and taking time to understand the skin before offering a unique treatment experience. We always work on half of the face first so we can show our guest the difference before and after. Our customers always leave their treatment smiling.” Ambassade de la Beauté T: +33 (0) 1 42 25 02 92 | www.biologique-recherche.com Facilities: Six facial rooms, two VIP treatment rooms, hair salon Brands: Exclusively Biologique Recherche

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Clockwise from left: Stylish decor in the couple’s treatment suite; Ambassade de la Beauté is located on the Champs-Élysées; a Biologique Recherche high-touch ritual; the elegant reception area; skilled aestheticians offer personalised procedures; the spa’s unique hair salon offers restorative and reconditioning treatments

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Villa Thalgo With more than 60 water-based fitness classes, the City of Light’s only marine spa brings the benefits of thalassotherapy to the heart of the French capital

illa Thalgo is unique on the Parisian spa scene in bringing the art and science of thalassotherapy to its discerning metropolitan audience. Situated near the Musée national de la Marine, it combines wellness, water-based fitness and marine spa treatments. Guests can also enjoy the regenerating benefits of negative ions in a marine hammam or simply relax outside on the spa terrace. A combination of personal training, swimming and some 60 aqua fitness classes, including aquabike, aquagym, aquasvelt, aquaboxing and aquacardio, give the spa a true point of difference. “Villa Thalgo is the only marine spa in Paris, a space where people can come to recharge their batteries, recover, relax and soak up the benefits you might get from a walk by the sea,” says spa director Caroline Mahé-Léa.

The spa has enlisted a broad range of expertise, from sports coaches and physios to osteopaths and its team of spa therapists, with the aim of creating unique tailor-made training programmes for every member. Its treatment menu has an excellent range of marine-based body treatments, such as a hammam mineral body scrub, a revitalising algae body wrap and a whirlpool massage experience with 278 jets spread over 20 massage zones of the body. The Thalgo facial menu offers further targeted anti-ageing solutions. “Our marine hammam, aqua-gym, balneotherapies, treatment rooms, fitness room and lounge create a unique offering,” states Mahé-Léa. “Guests benefit from, within a single space, the wellness offering of a sports centre and the professional excellence of beauty rituals and Thalgo wellbeing.”

“Villa Thalgo is a space where people can come to soak up all the benefits you might get from a walk by the sea.” Caroline Mahé-Léa Spa director

Villa Thalgo +33 (0) 1 45 62 00 20 | www.villathalgo.com Size: 1,000sqm Facilities: Eight treatment rooms including one double, two sensorial baths, aquatic hydra-massaging pool, marine hammam, fitness room, relaxation area, tea café, and terrace Brands: Exclusively Thalgo Villa Thalgo brings French thalassotherapy expertise to the heart of Paris, along with fitness classes and the brand’s anti-ageing treatments

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Photos: Hanno Mackowitz

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Some offer a place to stay. Offer the place to be! As a manufacturer of high-grade sauna and spa solutions worldwide, we are well aware of how one becomes the talking point: through exceptional convenience and quality. We process first-class materials with care and commitment and fulfil even the most ambitious wishes. Be inspired to grant your guests a truly unique spa experience by visiting us on www.klafs.com

Business SpaFest 2017

Destined to be different We report back from an exciting new industry event, SpaFest, staged on the wild Cornish coast, which explored the relationship between the planet, people and their wellness R E P OR T BY M A R K S M I T H

ith its stated aim to focus on the health and wellness needs of those who work in the spa industry, the inaugural SpaFest event in September 2017 was always destined to be something different. The event was created by Amanda Barlow, founder and managing director of Made for Life Organics, in order to raise money for the Made for Life Foundation, a charity that provides support for people diagnosed with, and recovering from, cancer. Bringing together some of the UK’s leading spa and wellness operators for a two-day celebration of health, wellbeing, and personal development, in many ways it was set up as the very antithesis of a spa conference. “We created something to allow people in wellbeing to ‘walk the walk’, instead of ‘talk the talk’,” says Barlow. “We wanted to give people a chance to get away from the formality and general sales focus of a lot of industry events and focus on the triple bottom line of ‘people, planet and profit’.” Held at the Atlantic Hotel in Newquay, on the rugged coast of Cornwall, the location was an instant hit with delegates and provided the backdrop for a thought-provoking event. Diluting the focus on sales had a liberating effect on those attending, and the dress-down

Talks and touch

“When you take the suits off and actually connect with people, something special happens.” Amanda Barlow Founder & MD, Made for Life Organics

code added to a relaxed and fun atmosphere. Stepping away from defined work roles, people found it easy to share personal stories, concerns and aspirations, and to refocus their attention on their own health.

What is the Made for Life Foundation? The Made for Life Foundation was founded in 2009 by Amanda Barlow to provide support for people with, and recovering from, cancer. The Foundation developed Cancer Touch Therapy, a training course that enables qualified beauty and massage therapists to gain a deeper understanding of what cancer is, the staging and grading of the illness and how medical treatments can require adapted spa protocols. “It is shocking that many spas have turned people away while they are going through cancer,” says Barlow. “We believe that all spas should be accessible and through our work with The Made for Life Foundation we have provided appropriate protocols combined with our 100% organic skincare and

wellbeing range of products. “The Cancer Touch Therapy training course is accredited by the Complementary Medical Association and enables spas to confidently open their doors to all.”

www.madeforlife.org

As well as incorporating walks by the sea, mindfulness and outdoor yoga on the hotel’s terrace, untypically for such industry events, the break-out sessions revolved around tea and spa therapies, which were offered by event sponsors Made for Life Organics, Elemental Herbology, ishga and Voya. These treatments from the main brand partners, who all share the event’s focus on nurturing mind, body and soul with natural ingredients, gave attendees a rare opportunity to experience some much-needed time out for themselves and were very popular. Thought-provoking talks across the two days included: a trends presentation by award-winning journalist Anna-Marie Solowij and John Bevan, former general manager of Spa Finder Wellness 365; nutritionist Sonia Wisinger discussing the power of fasting; and food blogger Bettina Campolucci-Bordi discussing the role of nutrition in retreats. Tim Westwell, co-founder of Pukka teas and herbs also spoke on the power of plants and was impressed by his first foray into the world of spa business. “Amanda’s an amazing lady and really at the heart of this awareness of ‘organic’,” he told European Spa. “She’s got lots to give and wants to share her knowledge and experiences. “What I’m encouraged about is that there are already a few spas that sell Pukka teas, so maybe we can help them discover a bit more. There’s a journey to be made, not just for teas but further into herbs and supplements.” Professor Richard Thompson of the University of Plymouth presented some harsh realities concerning the amount of plastics in the oceans, before attendees enjoyed a more positive sea-based experience in the form of a 1. Thom Hunt talks about Post-Traumatic Growth Syndrome 2. The SpaFest audience engaged with every presentation 3. Consultant surgeon Polly King and Marc Innes, lead trainer at Cancer Touch Therapy, discuss cancer care in spas 4. Jamie Edwards of Trained Brain with SpaFest organiser and founder of Made for Life Organics, Amanda Barlow 5. Pukka’s Tim Westwell talks about the power of plants 6. A morning yoga class overlooking the Atlantic Ocean 7. The Cleaner Seas Project invited everyone present to make a single pledge to the ocean

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Business SpaFest 2017

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Business SpaFest 2017 1

1. Amanda Barlow introduces a musical session with a difference 2. E uropean Spa’s Sarah Camilleri opens the second day of the conference 3. Herbal table decorations aimed to clear the senses and open the mind 4. Nutritionist Sonia Wisinger discusses the power of fasting 5. Laura Kelly of Made for Life Foundation 3

walk to celebrity chef Rick Stein’s restaurant on Fistral Beach for a supper of fresh fish and a serenade of Cornish sea shanties.

Team wellness Turning everyone’s attention to the business side of spa operations, a panel chaired by Brian Hunter, spa director at The Balmoral in Edinburgh, Scotland, considered the issues facing spa operators today including how good leadership should include thinking about the wellness of team members. Kay Pennington, group spa manager for Aqua Sana, discussed its Wellbeing Programme, which uses role play, communications and working environment improvements, as well as stress management and nutrition talks, to help improve team morale and general wellbeing. Liz Holmes, director at Commercial Spa Strategies, added that team wellness should be addressed right from the concept stage of a spa. Sue Davis, resident naturopath at Lifehouse Spa in Essex, UK, provided excellent examples of how experts are key to delivering wellbeing for guests, before Hunter concluded the session by emphasising that if you look after your team,

then everything else will follow. One of the most inspirational presentations at the event came from Jamie Edwards of Trained Brain, who was introduced to everyone by European Spa editor Sarah Camilleri. Edwards was inspiring and engaging, and really struck a chord with the audience as he used some role play and lively activities to illustrate that success is not down to talent or ability alone, but how you think. Insisting “good things happen when you show up”, he persuaded delegates that the power of their own thoughts would be crucial in defining their path and that of their teams. Edwards will be returning to Spa Fest 2018 as a keynote speaker. Elsewhere, a powerful session on cancer myths included presentations by consultant oncoplastic breast, paediatric and skincare surgeon Polly King; Marc Innes, lead trainer at Cancer Touch Therapy; and Sinead Collins, centre head for Maggie’s Cancer Care, Manchester. The insightful session detailed the often painful process cancer patients go through and how spas can help to improve the physical and mental wellbeing of patients.

The talks concluded with a frank discussion by Thom Hunt, explorer, adventurer and forager, about his life-changing experience of cancer. He explained his concept of Post-Traumatic Growth Syndrome, whereby a person embraces life after facing death, and he challenged guests to discover who they can become. The event concluded with a healthy dinner, dancing and a general celebration of life, which led Barlow to conclude: “When you take the suits off and actually connect with people, something special happens. I am blown away by the feedback, with people saying it’s the best event they have attended in 20 years.” www.spafest.co.uk

Get ready for SpaFest 2018 SpaFest will return to Cornwall in 2018, proudly supported by European Spa as media partner. Building on the huge popularity of the event this year, keynote speakers and workshops will focus on personal and professional development, in addition to some exciting new features. Spa Fest 2018 will run from September 19-21. Register your interest by emailing anais.hancock@madeforlifeorganics.com.

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SpaFest 2018 S1 9pth a- F e Ssetp t2e m0b 1e r8 2 1 st 1 9 th - 2 1 st S e p t e m b e r Cornwall Cornwall Will you be part of it? Will you be part of it? “Sponsoring and “Sponsoring andwas one attending SpaFest 2017 2017highlights was one ofattending my yearSpaFest and career of my yearinspirational and career highlights truly and truly inspirational and thought provoking. ” thought provoking.” Louise Riby, Managing Director of Elemental Louise Riby, Managing Herbology Director of Elemental Herbology

“SpaFest 2017 was a conference with a “SpaFest 2017 was a conference with a conscience... conscience... An amazing relaxed and informal get Antogether amazingof relaxed andininformal get the best the together theofbest the business and of two the in most business anddays two of inspirational ofthe mymost inspirational professionaldays life...of my professional life... SpaFest is a game changer. A chance to SpaFest a game changer. chance recall whyiswe do what we doAand ask to recall why we do what we do and ask ourour industry the tough questions.” industry the tough questions.” Emma-Jane North Spa Director Emma-Jane North Spa Director Wyboston Lakes Resort Wyboston Lakes Resort

ToTo register your orcall call01326 01326221777 221777 register yourinterest interestemail emailanais.hancock@madeforlifeorganics.com anais.hancock@madeforlifeorganics.com or AA£100 your space space £100deposit depositisisrequired required to to reserve your

Business Global Wellness Summit 2017

‘Living A Well Life’ The 11th Global Wellness Summit, held in Palm Beach, Florida, US, examined how the broad spectrum of wellness businesses will operate in the future RE P O RT BY I AN PARK E S & SA R A H C A M I L L E R I

record number of more than 600 delegates from 43 countries attended the 11th annual Global Wellness Summit (GWS) in October. Against the captivating backdrop of Florida’s Atlantic coast, one of America’s leading hotels, The Breakers in Palm Beach, played host to a gathering of key decision makers from the worlds of spa, wellness, medicine, fitness, health, beauty, technology and the arts. The three-day agenda provided many forward-looking presentations, inspiring speeches and thought-provoking round-table sessions on the Summit’s theme of ‘Living A Well Life’. These focused on innovation in the wellness arena, most notably in the workplace, as well as the rise of wellness communities and resorts, and the increasing desire, more generally, to live healthier, fulfilling and longer lives. It is three years since the Summit removed the word ‘spa’ from its title, but the spa industry was very much in the spotlight as delegates discussed the disruptive forces, primarily technology and experiential-seeking millennials, in what has become a fast-moving marketplace. As at the 2016 event, Louie Schwartzberg, founder of the US-based Moving Art, set the agenda on the opening day with a moving piece of cinematography entitled ‘Living a Well Life: Nature as Guide’ that drew a standing ovation. 1. Mandarin Oriental’s group director of spa & wellness Jeremy McCarthy 2. Dr Richard Carmona and Dr Dean Ornish help launch the Moonshot initiative 3. Susie Ellis, chairman and CEO of the Global Wellness Institute and GWS 4. The Breakers Hotel in Palm Beach, Florida, was the iconic venue for the Summit 5. Accor Hotels Group’s Andrew Gibson (far right) leads the judging panel on the Shark Tank of Wellness Award 5. Sharon Kolkka of Gwinganna Lifestyle Retreat, Australia (left); Sallie Fraenkel from Mind Body Spirit Network, US; and Jennifer Hawkins of Hawkins International PR, US 7. Belgin Aksoy Berkin launches Global Wellness Day 2018 8. Dr Mehmet Oz, host of the Dr Oz Show, and professor of surgery at Columbia University

In pointing out the power of healing art, Schwartzberg said: “80% of the information we receive comes through our eyes. We need to promote a shift in consciousness to give people healing images and content.” Susie Ellis, chairman and CEO of the Global Wellness Institute and GWS, pointed out in her welcoming remarks how the DNA of the Summit has altered since its inception in 2007. “GWS is about a commitment to a global conversation, and learning from people globally; an emphasis on building relationships, on research, science and quantitative measures, and with a focus on the future,” she said.

The power of people

In the opening keynote, in front of a packed ‘Ideas Stage’, Dr Richard Carmona, the 17th surgeon general of the United States, and the chief of health innovation at Canyon Ranch, one of the world’s vanguard destination spa resorts, declared that “75% of chronic disease is preventable”. Emphasising the power of his audience, Carmona added: “GWS represents the spa industry, and provides a prescription for a well life... We are the world’s wellness leaders, and leaders are responsible for others.” Given the digital, fast-paced world in which we currently reside, Frits van Paaschen, former Starwood Hotels CEO and author of The Disruptors’ Feast, suggested that “the age of disruption is having a huge impact on wellness”. He further outlined why wellness communities such as Serenbe, near Atlanta, Georgia, which describes itself as ‘a progressive community connected to nature’ and ‘a neighbourhood full of fresh food, fresh air and focused on wellbeing’, could become the norm in the years ahead. Founded by former restaurateur Steve Nygren and cited as an example of ‘new urbanism’, Serenbe contains four hamlets focused on the elements of a well-lived life – arts for inspiration; agriculture for nourishment; health for wellbeing; and education for awareness. The opening focus on wellness was a cue

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Business Global Wellness Summit 2017

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for the launch of a special GWS initiative entitled ‘Wellness Moonshot – A World Free of Preventable Disease’, introduced by a variety of figures, including Dr Carmona and Dr Mehmet Oz, professor of surgery at Columbia University and host of The Dr. Oz Show. Following footage of the first moon landing, Susie Ellis said: “The time has come to pool our resources – knowledge, access, funding – and use our collective megaphone on the world stage to work towards achieving a world free of preventable disease.” 1. Jared Weiner, executive vice-president and chief strategy officer of The Future Hunters, chairs a panel 2. Louie Schwartzberg, founder of US-based company Moving Art and award-winning cinematographer 3. Delegates enjoy a workout with Chris Jordan from the Johnson & Johnson Human Performance Institute 4. European Spa editor Sarah Camilleri with John Stewart, co-founder of Kamalaya Koh Sumi, Thailand 5. David Bosshart PhD, CEO of the Gottlieb Duttweiler Institute, Switzerland 6. Susie Ellis and delegates present the ‘Wellness Moonshot’ initiative

Spa insights The spa world remains a key part of the overall wellness marketplace, so a notable international panel of spa leaders came together for a lively round-table session, chaired by Sallie Fraenkel, president of Mind Body Spirit Network. Two distinct themes emerged; the first, unsurprisingly, being the shift in expectations of millennial guests and staff; the second being the emerging disruptors set to redefine spa businesses, including staffing, design, technology and new competition. Chief executive and general manager of Mexico’s Rancho La Puerta, Roberto Arjona, recognised the new demands from millennial wellness seekers. “For us, the future is rewinding to our origins and moving forward,” he said. “We are looking at how we can offer the same origins, but different parallel experiences, to appeal to millennials.” Todd Walter, CEO of Red Door Spa Holdings, which operates 28 branded day spa businesses across the US delivering 4 million treatments each year, highlighted growing competition

from specialist single-service categories, including dry bars, Massage Envy and waxing. He also cited how technology will continue to impact on spa treatment sales by bringing services straight to the consumer via new apps. Walters’ key message was the importance of building a strong spa culture, recognising performance and promoting from within. “What drives profitability and sustainability are our people,” he reminded listeners. “Our guests are more loyal to their service providers than brands; we need to take care of our teams so they, in turn, keep guests coming back.” Nicola Roche, global spa and wellness director of Aman Resorts’, which operates 31 resorts, hotels and private residences worldwide, stressed the importance of differentiation in an increasingly competitive market. “We are taking wellness to a much deeper level, delivering total immersion and personalisation,” she said. “The disruptor for us is navigating a lot of red tape and license issues depending on where you are in the world.” Sharon Kolkka, general manager and wellness

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Business Global Wellness Summit 2017 A world free of preventable disease

Global Wellness Summit founder and CEO Susie Ellis looks back on GWS 2017 and explains why spa professionals should get involved in the Wellness Moonshot.

director of Australia’s renowned Gwinganna Lifestyle Retreat, raised the challenge of finding therapists who are totally committed to delivering fully immersive wellness experiences. “We focus a lot on holistic, emotional wellbeing so we work hard to recruit therapists who are deeply connected with healing,” she said. “In Australia, we are seeing big disruption from a new generation of medi-spas. The beauty industry is really impacting on our workforce by upskilling and offering higher pay.”

A new generation Lanserhof Group’s chief managing officer, Nils Behrens, pointed out the difficulty of retaining a loyal team and affording flexibility for younger team members. “Our biggest challenge is to find employees in their mid-20s prepared to give their time and commitment,” said Behrens. “This generation wants to work less and enjoy more variety in their work, which is a challenge and also an opportunity needing a new approach.” Diana F Mestre, founder of Mestre & Mestre

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spa resort in Mexico, pointed out how wellness services are redefining luxury hospitality. “At our resort, we deliver 400 massages a day and we are now selling wellness suites, as the whole resort is coming together through our wellness positioning,” she revealed. “Our challenge is to ensure we are ‘experience-driven’ over being ‘operationally driven’ to really connect and make a difference to people’s lives.” Andrew Gibson, global vice-president Wellbeing, Luxury Brands for Accor Hotels Group, also cited wellness is a key disruptor worldwide for spa and hospitality, but one that will positively impact on spa design and the delivery of spa services. The millennials, those born between the early 1980s and mid-to-late 1990s, have a considerable role to play in setting the tone of spa and wellbeing services in the future. Alexia Brue and Melisse Gelula, co-founders of forward-thinking website Well+Good, enlightened delegates as to what their millennial readers were seeking in terms of travel, treatments and experiences.

What were your top takeaways from this year’s event? For me, everything about this year’s GWS was special. We had a historic lineup of over 50 speakers analysing so many aspects of the future of wellness. Also, The Breakers provided a beautiful setting and showed our record 600+ delegates from 43 nations first-hand what it means to ‘walk the walk’ in creating a culture of wellness. How can the spa world support and take part in the Wellness Moonshot? The support of spa professionals is key to the success of the Wellness Moonshot. There is a wealth of research on the benefits of massage, mindfulness, thermal baths and hot springs, good nutrition, fitness, and more, as practices that combat preventable disease. The world can learn a lot from what spa and wellness professionals have long known; that taking charge of one’s health is a giant leap towards creating a world free of preventable disease. Why do you feel spa leaders should continue to attend GWS when there is now so much focus on the wellness aspect? The simple fact is that spa is wellness and wellness is spa. Since the Roman era, spa has been a synonym for wellness and it doesn’t make business or personal sense to separate or attempt to ‘silo’ the terms. Perhaps most importantly, I do not believe that consumers think of wellness as separate from spa. Instead, the world of spa is a cornerstone of wellness.

Business Global Wellness Summit 2017 Gelula said established destination spa resorts such as Canyon Ranch, Miraval and Rancho La Puerta “don’t speak to millennials”. Instead, she said the focus of this group is on online influencers, such as model Karlie Kloss, skincare specialist Joanna Vargas and singer Carrie Underwood, as well as experiential retreats. “There is a transfer of trust going on from these properties to local fitness gurus. It seems people trust those they practice with, who they know, more than properties,” said Gelula. Their presentation highlighted a new generation of spa-goer interested in the burgeoning realm of experiences rather than the more traditional destination spa option. “Our readers don’t want to hear about the size of a new spa or luxury thread counts. They want photos of Balinese yoga pavilions, where they could see themselves transported, and slideshows of stand-up hoverboard yoga,” said Gelula. “Because millennials have tool kits closer to home, there is a mentality out there that says ‘I don’t need a spa to fix me’.”

The science of beauty Another compelling round-table centred on the impact of wellness on the beauty industry, notably given the rapid advancement of cosmetic science. This discussion looked at epigenetics – the study of biological mechanisms that either activate or deactivate genes, and influence, among other things, ageing – and ingestibles, a technology that tracks what a human body is doing from the inside. Neal Kitchen, chief operating officer of peptide-based skincare brand HydroPeptide, cautioned: “I’ve had the research back on epigenetics, and I very much appreciate that’s going to be the future of skincare, but it’s certainly not going to be the only part. “There’s technology that has to be part of that, whether it’s digital or other advances that will really make that manifest and become a true part of how we, as an industry, transform as a whole. And it’s not going to be just one brand, it’s going to be a collective number of brands.” Rupert Schmid, co-president of Biologique Recherche, said his team was due to launch its first epigenetic cream in the US, using science as “the way to bridge wellness and beauty”. Elemis’s senior vice-president of sales, Nicola Scott, said that through innovation, products and treatments the brand was “very much seeing ingestibles emerging, and for one of our biggest global partners, it’s in their top-five products”. Dr Lisa Ishii, associate professor and chief quality officer at the Johns Hopkins School of Medicine in the US, asserted, however, that

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Business Global Wellness Summit 2017 The Breakers: Wellness at work

Epitomising the agenda of GWS, The Breakers is a pioneering establishment in the US when it comes to employee wellness. In 2016, it received the Platinum Achievement award from the American Heart Association for demonstrating its commitment to team member wellness. It also facilitates the Corporate Athlete programme to inspire its employees to confidently and capably pursue a path to wellbeing; a three-day experience that energises lives, both personally and professionally. The Breakers’ owner, Garrett Kirk Jr (above), told delegates that an effective wellness programme was “the most important thing” the corporate world can give its employees. The 20-year-old hotel’s commitment to its 2,000+ staff has resulted in an 82% retention rate, an unheard of figure in the US hospitality industry. Denise Bober, vice-president of human resources at The Breakers, told European Spa: “GWS was an opportunity to share our story regarding workplace wellness. It’s only when these great driving forces of thought leadership come together from all over the world that we can create positive change. “If this group can be the force that brings happiness to people, and continues to push forward and help people to live healthier, happier lives, then we’ve done our job at the end of the day, and that’s the ship I want to be on. I want to sail with that ship!” 1. Melisse Gelula (left) and Alexia Brue, co-founders of website Well+Good 2. Delegates listen in on a round-table talk in the Collaboration Room 3. Daniel Friedland, CEO of SuperSmartHealth, US 4. Dutch-born multiple world record holder Wim Hof gives an inspirational talk 5. Patrick Saussay (left) of evianSPA; Yasmin Cachemaille Grimm from Victoria-Jungfrau Grand Hotel & Spa, Switzerland; Johannes Mikenda of Schloss Elmau Luxury Spa Retreat & Cultural Hideaway, Germany 6. Delegates dress to impress ahead of the ‘Celebration of the Elements’ gala dinner 7. Agapi Stassinopoulos signs copies of her book, Wake Up to the Joy of You

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8. Delegates enjoy stunning views of the Atlantic Ocean

Business Global Wellness Summit 2017

Above from left: Mauro Nava, head of Technogym’s global hospitality organisation; Jessica Jesse, CEO and creative director of BuDhaGirl; Susie Ellis flies the flag for Italy’s hosting of GWS 2018

there was “no silver bullet” with regard to ageing. “Our appearance changes over time because a lot of different things are happening to our hair, skin, bone structure, the soft tissue beneath the skin, so we have to think about approaching the impact of those from multiple angles,” said Dr Ishii. Jane Iredale, president and CEO of Iredale Mineral Cosmetics, was concerned with self-obsession within society’s current “selfie phase”. “I’ve always believed makeup allowed women and men to be the best version of themselves. But now it’s become so much more than that. It’s taking beauty into another area we need to be watchful of,” she warned. While the millennials may be a focal point for many in this booming digital era, Nicola Scott insisted Elemis recognised they are not the only target market. “The millennials are looking for experiential, something that is rooted in authenticity, but then we’ve also got the ageing population that is looking for health, wellbeing, and how to prolong those,” she said. “For us in beauty, it’s meeting those two demands, and as a skincare brand you have to take ownership and drive them forward.”

The future of fitness For the first time, GWS hosted a fitness panel, with the accent on trends to expect over the coming years. Tony de Leede, founder of the Gwinganna Lifestyle Retreat, suggested one

would be F45 Training, a concept born in his native Australia, that combines high-intensity interval, circuit and functional training over a 45-minute period. He also declared that virtual fitness, where people ‘attend’ a live exercise class at home while linked by technology, “will explode over the next few years”. Peloton, which makes a connected indoor bike that provides access to live and on-demand group fitness classes, was noted as having made a mark in that arena as fitness moves into people’s homes and away from gyms. This was recognised by Technogym’s global commercial director, Enrico Bracesco, who said: “There is a tangible demand for fitness at home.” Expanding on this point, Bracesco added: “If you take hospitality, when people go to a hotel and they don’t want to bother going down to the health club, they want fitness in their room... a facility that helps them with a virtual coach. Instant, real-time fitness on-demand is something that’s going mainstream now.” However, Johannes Mikenda, director of spa and sports at Schlöss Elmau Luxury Spa Retreat & Cultural Hideaway in Germany, countered that there was still a need for people to escape the burgeoning digital world. “As a destination spa we see that people want to be touched, they want digital detox, and they don’t want to work out in an online class when they are in a magical place,” said Mikenda. “They want to go out and do something like hiking, yoga, swimming or skiing in our area. The growth in our outdoor wellness programme is very strong. In terms of the future for fitness, and for

keeping people continually interested in staying fit, Accor Hotels’ Andrew Gibson said: “There are three things that are going to make a massive impact on fitness. One is virtual reality; the second is technology tracking what you are doing, and the third is gaming.” Jeremy McCarthy, group director of spa and wellness for the Mandarin Oriental Hotel Group, provided an enlightening talk on wellness in the age of technology. In addressing mindfulness, in particular, McCarthy stated that although it is non-digital, advances in technology are giving people more access to learn how to bring it into their lives. However, he also pointed out the downside of the progression of artificial intelligence, which could result in a shift away from employing humans. “There is a price that we pay when we replace wisdom with technology,” he warned. “This is the challenge of the age that we live in. The more we outsource our wellness to technology, the more we lose our ability to look after ourselves.”

Extraordinary people In a heartfelt presentation, Jessica Jesse, CEO and creative director of BuDhaGirl, highlighted the importance of building rituals into everyday life to ensure we are more present and live well. Among all the serious words of wellness, there were moments of levity, most notably from Wim Hof, known as ‘The Iceman’ and holder of numerous world records given his preternatural ability to withstand extreme cold. Hof related his own experiences and reminded everyone they were naturally amazing

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beings. To illustrate this, he taught those present how to comfortably hold their breath for two minutes. Elsewhere, the intrinsic value of old and new perspectives was shown; first in an interview conducted by Susie Ellis with Deborah Szekely, the 95-year-old co-founder of Rancho La Puerta, who was presented with a ‘Living A Well Life’ award in recognition of her lifelong commitment to wellbeing and for inspiring others to learn from her example. In contrast, the second ‘Shark Tank of Wellness’ student competition, overseen by a seven-strong expert panel of judges led by Andrew Gibson, this year saw 60 entries from 26 countries. Of the three finalists, Florida State University’s Jarrod Luca won the top prize of $5,000 for developing a therapy, known as EMDR: Eye Movement Desensitisation and Reprocessing, which involves using a virtual reality headset to treat sufferers of PTSD and anxiety. The Summit concluded with the announcement that the 12th GWS will take place in Italy, on October 6-8, at Technogym’s base in Cesena, at the heart of an area known as ‘Wellness Valley’. Explaining the selection of the venue, Susie Ellis said: “Technogym is much more than a fitness company, it is a world leader specialising in technologies for fitness, wellness and health. It embodies the business of ‘Living a Well Life’ and I know the brand’s creative approach to the business of wellness will inspire all who attend. “Technogym Village is also nothing short of awe-inspiring and the surrounding countryside is spectacular. Amazing food, outstanding wines, and rare access to a company steeped in wellness. 2018 will truly be an outstanding Summit.” www.globalwellnesssummit.org

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Total freedom in chair’s adjustment

Pipeless Hydromassage

Oak wood base

NEW CAPRI PEDI SPA: WHEN FUNCTIONALITY BECOMES STYLE. Elegance and design, functionality and comfort, ease and cleanliness. This is Capri Pedi SPA, the new Manicure and Pedicure Spa professional solution which matches new functional features with a completely improved aesthetic concept to give an exclusive sensation of wellbeing. The technical innovations make Capri Pedi Spa unique: • Total freedom in chair’s adjustment, thanks to the electrical movement of the seat, 180 degree rotation and its backrest with gas-spring, for an absolute comfort. • Pipeless Hydromassage: a pipeless system to guarantee maximum hygiene and ease of cleaning. • Oak wood base, available in 3 wood colors and 2 lacquered colors, which can be matched with 35 different chair colors, making it suitable for each context. New Capri Pedi SPA by Lemi: The Made in Italy Quality for your SPA.

www.lemigroup.it

BEAUTY

SKINCARE

Menu AROMATHERAPY

TANNING

NAILCARE

THALASSOTHERAPY

EDITED BY MARK SMITH

Editor’s choice

Ancient inspiration of Aromasoul massage ritual [comfort zone] elevates Oriental, Mediterranean, Indian and Arabian wellness blends A new massage ritual from [comfort zone] combines exotic oils from its Aromasoul range to offer a unique sensorial journey for clients. The relaxing and balancing treatment is designed to promote wellbeing while easing muscle aches and pains, renewing energy and vitality. “We created this unique 60-minute ritual to honour and respect ancient Barbara Gavazzoli eastern cultures, enabling spas to offer a modern version which can suit our tight, frantic life,” says the brand’s communication and education director Barbara Gavazzoli. “It includes inspirations from the Tuina, the Ayurvedic, ancient Berber desert tribes from Africa and unique movements that are inspired by Mediterranean waves.” Each journey begins with the selection of an oil

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from four potent wellness blends. ‘Oriental’ fosters deep relaxation and sleep; ‘Mediterranean’ awakens and refreshes; ‘Indian’ is warming and grounding; and ‘Arabian’ offers strength and vitality. Blended in a base of jojoba and sunflower oils, the massage ritual combines a series of unique techniques designed to stimulate the mind, body and soul. “By easing muscle aches and pains and through the beneficial impact of the essential oils on the mind, skin and body, the treatments rebalance both the excess and the lack of energy to bring renewed vitality,” Gavazzoli explains. Extending the brand’s retail range, [comfort zone]’s Aromasoul body lotion and shower gel have also been re-formulated and are now manufactured in accordance with the [comfort zone] science-based conscious formulation concept. www.comfortzone.it

Menu New products & therapies

Three steps to healthy skin with Elemis Elemis has launched five targeted cleansing collections to help clients make a positive change to their skincare routine, restoring a healthy glow for the new year. These results-driven collections each offer a simple three-step routine focusing on areas of concern to hydrate, soothe, smooth, balance, or nourish. Created with sensitive skin in mind, Soothing Glow contains Gentle Foaming Facial Wash and Soothing Apricot Toner. Tackling dry skin, Hydrated Glow contains Pro-Radiance Cream Cleanser and Rehydrating Ginseng Toner. To brighten skin, Smooth Glow contains Dynamic Resurfacing Facial Wash and Soothing Apricot Toner. Restoring harmony to skin, Balanced Glow contains Balancing Lime Blossom Cleanser and Balancing Lavender Toner. Nurturing and caring, Nourished Glow contains Pro-Collagen Cleansing Balm and Soothing Apricot Toner. Each collection contains the award-winning Cellular Recovery Skin Bliss Capsules. www.elemis.com

Perfectly primed Clarins has launched a range of colour-correcting primers that promise to instantly even skin tone and smoothe the complexion. The SOS Primers hydrate, prepare and illuminate the skin to give a personalised appearance to makeup looks. Boosted with Anti-Pollution Complex, each colour targets a specific skin problem. Lavender combats sallow skin and balances yellow undertones. Green minimises any redness in the skin for an even look. Coral corrects dark spots with its light orange pigments. Rose revitalises dull skin in an instant. Peach minimises dark circles and visible veins, while Universal Light boosts radiance for all skin tones. www.clarins.com

Caudalie Premier Cru Facial Treatment

Treatment focus

To celebrate the launch of Premier Cru The Serum, Caudalie has developed a new facial treatment that promises an indulgent, sensory experience for guests. Featuring a luxurious and relaxing massage, the Premier Cru Facial Treatment uses a derma-roller to help restore youth and radiance by boosting the skin, enhancing penetration of the active ingredients. An exclusive face mask, enriched with resveratrol, is used to help lift and firm before the new Premier Cru serum and cream are applied, leaving the skin perfectly smooth and toned. The treatment debuted at Les Sources de Caudalie in Bordeaux and will launch in Caudalie spas throughout 2018. The brand has worked in partnership with Harvard Medical School and genetics professor Dr. David Sinclair to create the new Vinergy patented complex. This innovative combination of vine resveratrol and betaine has been incorporated in the new Premier Cru The Serum to reduce wrinkles and fine lines and restore skinâ&#x20AC;&#x2122;s natural radiance. www.caudalie.com

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Menu New products & therapies

Sugar, spice and all things nice CND Spa has added Sugar Vanilla to its treatment range providing spas with a greater choice for expanding their therapy menu for hands and feet. Promising to envelop the senses with notes of dark vanilla, white tea and wild orchid, Sugar Vanilla Spa treatments offer sensorial botanical blends in the shape of a replenishing Soak, an exfoliating Scrub, a nourishing Masque and a hydrating Lotion. “The new CND Spa range exudes a feeling of indulgence with a comforting candy appeal,” says Sweet Squared founder Samantha Sweet. “Clients love the botanical blend which cleanses and renews dry skin making it perfect for the harsh winter months.” www.sweetsquared.com

Hyper-hydration Designed to combat the signs of ageing and the effects of the menopause on skin, Biologique Recherche has launched Crème MSR-H. Working to strengthen skin firmness, improve elasticity and relieve tightness, the cream boosts hydration with the addition of nourishing and replenishing ingredients like shea butter, beeswax and filmogenic polysaccharide. Specific BR Oxygenating Complex is both oxygenating and regenerating, while yam extract and soya isoflavones with vitamin E provide a global anti-ageing effect that smoothes fine lines and wrinkles, and tightens the skin. Applied to the face, neck and dêcolletage, the cream leaves the skin looking younger and refreshed. www.biologique-recherche.com

Skincare Solutions from the sea Thalgo has launched three new products in its Skin Solutions collection, designed to treat specific needs including hydration, radiance, dry, sensitive and oily or combination skin. The new Hydra Marine Gel-Balm from Source Marine is suited to skin lacking radiance and is suggested for use before a big event or during the festive and party season. Combining Lumisource, bio-active hesperidin and the marine active Sève Bleue Des Océans, it hydrates, re-mineralises and regenerates. The Gentle Purifying Gel and Mattifying Powder Lotion from Pureté Marine have been created for oily skin that needs an extra thorough cleanse and a lotion to reduce shine. These contain a duo of algal extracts containing high doses of zinc thanks to Sève Bleue Des Océans, which cleanses, refreshes and purifies the skin. www.thalgo.co.uk

Body reawakening: Decleor launches Aroma Blend

Heady scents for the senses Natural Spa Factory has added two new diffusers to its range following the popularity of the Oud Diffuser, which launched in 2016. The Segura blends Seville orange with Moroccan spiced amber to create a warm, calm and inviting aura for the home or spa. The Chavant delivers a fresh and joyful scent that combines fresh pomelo from the French Riviera and the citrusy floral notes of Calabrian bergamot, resulting in an uplifting aroma to ignite the senses. The luxury diffuser sets are hand-poured by artisans and presented in glass apothecary bottles along with a 250ml refill bottle and diffuser reeds. www.naturalspafactory.com

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Menu New products & therapies

Fabulous face oils

Following the success of its Miniature Bath & Shower Oil collection, Aromatherapy Associates has launched the Face Oil Collection. The six miniature bottles are designed for specific skin conditions and concerns, recognising that skin is constantly changing due to a range of factors including the weather, stress levels and hormones. Aromatherapy Associates believes it is important to adapt the skincare regime accordingly and has developed this collection as a ‘first aid kit’ for the skin to boost and enhance at-home skincare regimes. The different oils nourish and treat skin tackling dryness, lines, radiance, redness and general imbalance, ensuring healthy hydrated, glowing skin for all. www.aromatherapyassociates.com

OPI GelColor system with ProHealth and TruCure technology OPI has launched an updated GelColor system featuring innovative ProHealth Technology, a new bottle design and the brand’s first LED dual-cure light. The ProHealth Base Coat and Top Coat leave nails looking healthier with quicker, scrape-free removal, said to be 53% faster than previous options. A new 7.5ml size in 60 shades gives spas the opportunity to add more colours to their palette, and the advanced dual-cure light with TruCure technology utilises two light wavelengths for optimal cure, which improves wear and shine. Designed in collaboration with LG, a leader in LED lighting, the new system allows one light wave to target the manicure surface for optimal shine while the other helps cure down to the base. The TruCure light can be used with any OPI service that requires light curing for a flawless finish.

Intuitive beauty from Kerstin Florian In a first for the international skincare expert, Kerstin Florian has introduced a cosmetics line with skincare benefits. Kerstin Florian Beauty combines beneficial actives and natural ingredients that deliver professional results and long-wearing performance. Built around the company’s guiding principle of ‘Outer Beauty, Inner Health’, the capsule collection includes: Skin Renewing Foundation, a soft-focus, long-lasting hydrating foundation; Luminizing CC Crème, a hydrating, colour-correcting lightweight crème that offers a smooth, radiant complexion; and Brightening Concealer, a silky, age-defying concealer that minimises dark circles, puffiness and fine lines. The collection is free from oil, talc, fragrance, gluten, parabens, GMOs, phthalates and sulphates. www.kerstinflorian.com

www.opiuk.com

Pore perfection

Adding to its Pore Rescue collection, Murad has introduced Pore Extractor Pomegranate Mask, an intensive clay mask designed to refine clogged pores. Promising to renew skin texture after one application, the range is ideal for oily or combination skin, and is formulated with volcanic clay that helps extract impurities and excess oil deep within pores. Powerful, antioxidant-rich pomegranate extract promotes glowing skin for visibly refined pores and cleaner, smoother skin, while polylactic acid biodegradable polishing beads lift and exfoliate dead cells, leaving skin visibly smoother and brighter while minimising pore appearance. www.murad.co.uk

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Menu New products & therapies

New look for MoroccanTan MoroccanTan has launched a hydrating tan accelerator to celebrate its new brand look. MoroccanAccelerated contains organic Argan oil and powerful, natural probiotics to ensure a rich and luxurious application. The intensive 48-hour hydration formula, 16% DHA complex and 30-minute action delivers a richer, deeper, longer-lasting and darker tan. The new look for MoroccanTan features an inspiring Moroccan-based photo shoot to highlight the brandʼs assets, and pays homage to the home of the hero ingredient, organic Argan oil. New marketing collateral and extensive product training and support for spas and salons have also been enhanced. www.sweetsquared.com

Remedies for modern life British Organic Skincare brand ila has launched a new diffusion line promising to do more than simply care for the skin. Developed by Denise Leicester, ila apothecary is an accessible everyday range that includes face, body, home, scent, hair and men’s remedies. Designed to nurture the energetic and emotional needs of people today, the collections include Anti-Panic Drops, SOS Body Balm, Mud Shave, Beat the Blues Room Spray and Feminine Happy Body Oil. Containing no chemicals, ila apothecary is handmade in a meditative environment in the UK’s Cotswolds, and is infused with powerful ingredients, including British grown herbs, medicinal flowers, powerful gem stones, aromatherapy oils, vitamins, live stem cells and homeopathic ingredients. www.ilapothecary.com

Babor Effective Touch Body

Treatment focus

Body reawakening: Decleor launches Aroma Blend

Combining innovative massage techniques with traditional treatment methods, massage expert Ricky Welch has developed a series of new Babor spa treatments. Effective Touch Body is designed to meet the individual needs of the client depending on their mood state at the time of treatment. Each treatment is customised using the Babor Spa range, which includes: ‘Shaping’ to refine the body contours; ‘Energizing’ to recharge and reboot; ‘Relaxing’ to help unwind; and ‘Balancing’ to restore equilibrium. The essences range from fresh lime to delicate, floral scents and balancing woody notes. The in-spa protocols feature a combination of foot baths, reflexology, body exfoliation, and a skin-firming pack or a feel-good intensive massage. www.babor.de

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Menu New products & therapies

Treatment focus Sothys Youth Intensive Treatment

Sothys has launched a new anti-ageing facial and retail line featuring a unique complex created from saffron lower polyphenols. The new BP3 Tri-complex is formulated with saffron and sophora flower extracts combined with matrikine peptides to protect the skin, fight oxidative stress and to reduce the signs of ageing. The results-driven, yet relaxing 75-minute Youth Intensive Treatment focuses on wrinkles and loose skin with five key stages from cleansing and lifting to hydration and skin defense. The sculpting facial massage also features the Sothys Digi-esthĂŠtique, a three-step massage to renew and revitalise. The Youth Intensive home care range includes: Vitality Cream, Restructuring Cream, Wrinkle Targeting Cream, Firming Cream and Redensifying Cream. www.sothys.com

Feel the heat

Ode to Oud

The professionally popular Pure Pore Heating Mask has now been launched for retail. This iconic product is the first step in all Phytomer facial treatment protocols. Cleansing and detoxifying, the mask removes impurities caused by pollution. Leaving the skin refreshed, it is formulated with zeolites, which are marine micro-sponges that absorb the smallest toxins while deeply cleansing the pores. An ultra-absorbent clay complex also captures the largest toxins, while a brown algae extract deeply oxygenates the skin tissue.

Arabian Oud Body Oil is the latest therapeutic body oil blend from Australian spa brand Sodashi, featuring precious Middle Eastern ingredients. Oud is said to help release stored emotions, calming and soothing the nervous system. This is complemented by the grounding aromas of frankincense, sandalwood and delicately calming rose. Blended with cold-pressed botanical oils of macadamia, almond, apricot kernel and jojoba, the oil is rich, cocooning, ultra-hydrating and contains nourishing minerals and antioxidants. www.sodashi.com

www.phytomer.fr

Top of the class

Jessica enhances its high-performance nailcare range with the launch of Thick Plumping Top Coat. Promising a volumising gel-like look for nails, it adds a high shine to any Jessica polish. Offering high impact protection for a smooth professional finish, it is said to be an ideal addition to the spa manicure treatment for clients who want the very best finish. Formulated with a UV filter to prevent discolouring, the top coat is fast-drying and longlasting, making it ideal for both the treatment menu and as a retail product. Jessica natural nailcare is created free from formaldehyde, formaldehyde resin, toluene, DBP, camphor, xylene and ethyl tosylamide. www.gerrardinternational.com

In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com

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THE NO.1 MAGAZINE

FOR SPA AND WELLNESS

EXPERT GUIDE TO MANAGEMENT SOFTWARE We highlight the most effective IT solutions to help optimise your spa business

PREMIER SOFTWARE

RESORTSUITE

BOOK4TIME

TAC | THE ASSISTANT COMPANY

Expert Guide Management software

PREMIER SOFTWARE

Image: House Spa at Dormy House, UK

With over 20 years’ experience developing management software solutions specifically for the spa, wellness and leisure industry, Premier Software’s flagship business management solution is Core by Premier Software

What makes your brand unique?

How can software improve a spa’s operation?

Core is a leading single and multi-site software in its target market. A multi-layered solution that integrates with existing PMS systems, its depth of functionality is unrivalled within the industry and can be adapted to meet the needs of a business as it grows. Core is also PCI-DSS compliant and SEPA accredited.

Software helps to streamline the customer journey so that staff can concentrate on providing a world-class experience. Core has a multitude of functions that contribute to the overall spa visit, from recording clients’ preferences on their client card through to helping spa staff create the most personalised experience.

What are the key considerations for spa software?

What are your latest innovations and launches?

When looking to invest in a new software solution, spas should consider a system that is easy to use, yet provides a depth of functionality that will grow with it. It should be able to deliver a seamless service for guests while providing spa owners with the business insight they need to improve profitability.

Over the next couple of months Premier will be launching Online by Premier Software, a completely customisable web suite that integrates directly with Core. Accessible on a PC, laptop or tablet device, customers can book appointments, treatments and purchase gift vouchers at a time to suit them. Staff can also view and manage their schedule in real-time through its mobile diary.

How is your software smart and intuitive? Spa software must be intuitive in that every function has a purpose. Each feature should interlink with others in order to work smarter. Core’s automated marketing function enables spas to segment their client data by pulling information from the client card, retailing and scheduling, to create a more targeted campaign. The same can be said for reporting, which collects and collates data into a variety of reports, making this the most intuitive part of the system.

What is the future of spa software? Client details will become increasingly important as this is the data that the software will use to tailor the consumer’s online experience. This makes the time when a client is visiting the spa imperative for gaining information to ensure their online experience is smarter and more intuitive. Each stage of the client journey, from booking an appointment to when they leave, should be made as seamless as possible.

What the experts say... Extensive reporting: A detailed reporting system enables spa owners to gain a deeper insight into business performance from tracking revenue to staff performance. Automated marketing: Clear marketing campaigns are essential for retaining and attracting new clients. Spas can plan future campaigns to be sent automatically, freeing up staff time. Online booking: Software that offers online booking enables spas to stay open 24/7, helping to fill white space during slower periods.

SPA CLIENTS INCLUDE: Nikki Beach Dubai, UAE SPA InterContinental Dubai Marina, UAE Radisson Blu Resort, Gran Canaria House Spa at Dormy House, UK Corinthia Hotel London, UK The Spa at Ramside, UK

Premier Software

+44 (0) 1543 466 580 www.premiersoftware.co.uk

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Relax

Just as much as your clients do Take the stress out of managing your spa, wellness and leisure facilities with Core by Premier Software. From security to reporting we’ve got it covered: – – – – – –

At-a-glance reports PCI compliant and SEPA accredited Online booking through web, mobile or tablet Automated, targeted email and text Membership management and client data Fully integrates with existing PMS systems.

Why not take a break from the chaos? For a free audit of your existing system or to arrange a full on-site demo just call: +44 (0)1543 466580 or email: sales@premiersoftware.co.uk

www.premier-core.com

“ Core is the complete business solution. It provides a depth of functionality that more than meets our needs. Its ability to provide a full overview of how the spa business is performing is essential for future growth. Anyone looking for a new business management system should look no further than Core.” Natthida Klangmontri Spa Manager, SPA InterContinental at InterContinental Dubai Marina Hotel

Expert Guide Management software

RESORTSUITE ResortSuite has provided integrated hospitality software since 2000, helping prestigious spas, clubs, hotels and resorts to manage their multi-service properties with targeted modules featuring web and mobile applications

What makes your brand unique?

How can software improve a spa’s operation?

ResortSuite is a guest-centric, fully integrated solution. It is a market leader in online booking capabilities, allowing guests to book everything from rooms and spa treatments to classes and full programmes. Extending online booking to a newly re-designed, customisable mobile app gives ResortSuite customers another unique quality to offer their guests and members.

Software that allows staff to personalise each guest’s experience by acting as a CRM, and also allows the guest to personalise their own experience online or through a mobile app, helps provide the ultimate spa journey, which creates engagement and loyalty.

What are your latest innovations and launches?

Spa software should provide online booking capabilities; yield management functionality; simple group booking; a built-in loyalty programme; the ability to create purchase orders and track inventory; and a mobile app for guests to book services. It should also have tablet apps that can be used for electronic waivers and health questionnaires.

ResortSuite Mobile, a part of our guest-facing GuestEx suite of products, has been redesigned to provide a customisable platform for each spa’s unique offering. Guests are able to book treatments, services, classes, activities, rooms, dining reservations and more at anytime directly through the app. Spas with membership programmes can offer a special login to members and access to a member portal as well.

How is your software smart and intuitive?

What is the future of spa software?

ResortSuite has a built-in Marketing Campaign Wizard that allows you to create targeted lists for specific promotions, as well as a two-way integration with SalesForce Marketing Cloud. Ensure that you are sending promotions to guests who will most likely use the offer; if you have a ‘£20 off’ promotion, send it to guests who have been to the spa a specified number of times in the past year and who spend over a threshold amount.

As millennials surpass baby boomers as the largest travel and leisure spenders, spas need to adapt to this generation’s unique expectations. High-tech can be high-touch and both groups want to explore a spa’s offerings online and book without using the phone. Scanning a mobile device for spa access, choosing treatment playlists and receiving promotions from a mobile app are features spa-goers will come to expect.

What are the key considerations for spa software?

What the experts say... Online booking: Guests expect to be able to book anytime, anywhere. Enabling online and mobile booking for your spa can help to increase revenue and engage millennials. Maximising profit: Using revenue management techniques built into spa software, such as dynamic availability, can maximise your spa’s profitability. Steamlining operations: Allowing your spa staff to access their schedules online can lead to less calls from therapists into the spa asking about their ever-changing schedules.

SPA CLIENTS INCLUDE: Champneys, UK Bulgari Hotel London, UK The Savoy Hotel, UK Jumeirah Carlton Tower, UK The Grove, UK Watergate Bay, UK ResortSuite +1 866 477 8483 www.resortsuite.com

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Make Every Interaction Count ▪ ▪ ▪ ▪ ▪

Online booking for all amenities Built-in inventory & revenue management features Modern tablet apps for Room/Spa Check-In & POS Targeted e-marketing campaigns with RS Connect HTNG Integration with other leading PMS software

PMS SPA F&B CATERING CLUB GOLF SKI RETAIL WEB MOBILE CONNECT DASHBOARD SOCIAL OPS

Integrated Hospitality Management Software

www.resortsuite.com

Expert Guide Management software

BOOK4TIME Book4Time is a global leader in cloud-based wellness and activity booking software with over 25,000 users in more than 60 countries, enabling spas, hotels and the beauty industry to deliver the best customer experience

What makes your brand unique? Book4Time is a SaaS platform and the first cloud-based spa management software that provides a centralised multi-location solution for large format spa and wellness businesses. Our platform helps clients make intelligent and timely business decisions, saving them time and money and increasing their revenue potential. Book4Time also helps spas maintain their business compliance by assisting with local tax laws, data and privacy regulations.

How can software improve a spa’s operations? Book4time gives you 360° visibility across your entire organisation. This allows spa directors to make better management decisions, gaining better understanding and insights on yield management, inventory, occupancy rates, performance reporting and staff management. All these insights lead to a more efficient and effective spa, transforming your business into a smooth-running and successful profit centre.

What are the key considerations for spa software? Spas should consider how a new system will make their business more efficient by reducing manual activities. Ensure the product capabilities align with your business goals and that the vendor is focused on your industry. Spas should look at their reporting and if the system will support them in meeting their business’s KPI’s, labour optimisation and new service or product offerings.

What are your latest innovations and launches? The benefit of a SaaS platform, such as Book4Time, is that you are always using the latest software versions available. In this way, we continue supporting your business and its operations, keeping you ahead of your competitors and delivering the ultimate guest experience.

How is spa marketing software smart and intuitive? The premise behind Book4Time is to optimise and automate your day-to-day manual tasks, thereby removing any room for error and making your spa more efficient and profitable. It also enables you to focus more on your guests’ experience and increasing customer retention and revenues.

What is the future of spa software? Artificial Intelligence, or AI, will become more present within business software platforms. AI will not replace, but complement key business decisions and help automate manual tasks. The technology is already in experimental stages in many software products to help analyse customer and market behaviours to new products, upcoming trends and identify opportunities for optimisation of business practices.

What the experts say... Increase occupancy: By focusing on your online booking functionality, you will help to increase your occupancy rates. Fact-based: When looking at yield management, it should be fact-based; done using data and market research, not simply relying on your gut feeling. Staff management: Your staff are vital to your success, so make sure you provide your employees with a sense of ownership over their work and their success by providing the tools to monitor and reward them.

SPA CLIENTS INCLUDE: Cowshed, UK Four Seasons Prague, Czech Republic Fairmont Istanbul, Turkey Shangri-La Abu Dhabi, UAE Park Hyatt Milan, Italy Murdock London, UK Book4Time +1 905 752 2588 www.book4time.com

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Your front desk that never sleeps Increase your revenue. Book a demo today.

+1-905-752-2588 l sales@book4time.com l book4time.com

Expert Guide Management software

TAC THE ASSISTANT COMPANY Specialising in the development and distribution of spa and leisure software since 2001, Austrian company TAC generates products that reflect its philosophy of ‘designed to simplify’ with software available in 18 languages

What makes your brand unique? We make huge efforts to hire the best people for our team. With this in mind, we now have a great, motivated team in four international locations. Secondly, we believe that efficient spa software can facilitate all procedures necessary for spa management in one overall-solution. Finally, we offer our customers 24/7 support services with guaranteed fast response times.

How can software improve a spa’s operation? Spa software provides all the data necessary for the creation of business reports and the automation of daily tasks. It can efficiently help to eliminate booking errors or double-reservations from online and offline-bookings, and can revolutionise your spa marketing with innovative tools such as Kiosk technology and Online-Lounger booking. An effective CRM module also ensures the right messages are sent to different target groups.

What are the key considerations for spa software? Spas should remove any complicated and complex booking processes. Spa software has to be an integrated solution rather than an isolated application. It should communicate with existing IT, help with effective resource management, support employees in the back office and simplify complex daily processes. It should also be highly scaleable for future growth.

What are your latest innovations and launches? We recently introduced ‘sense.’ – a cloud-based spa management tool that employees can access from all common browsers on smartphones, tablets or PCs. We’ve also launched the next generation of our web shop. Usability is the mantra and will always be, no matter what the function.

How is spa marketing software smart and intuitive? It is important to know what your customers want and who they are, and software solutions provide this information. Also, the longer the customer relationship is the more profitable the business; by adding personal comments to your guest profiles, everyone who works in a spa is able to view past notes, such as preferences or allergies.

What is the future of spa software? Consumers demand the seamless availability of spa offers. Digital signage, so-called online posters promoting services on-site, are as important as mobile access to last-minute offers. Also, we believe that hands-on experience of spa software is crucial. Indeed, some universities are offering our spa software course to facilitate students’ smooth transition into the industry.

What the experts say... All-in-One solution: Selecting a single platform for all activities and resources can enable smooth integration into an existing IT infrastructure. Select for suitability: The modular structure of software means you have the ability to choose exactly those functions that are needed for your specific business model. Customer service: 24/7 support via phone, email or Skype is essential. Online help, regular training, webinars and ongoing updates can also provide technical knowledge.

SPA CLIENTS INCLUDE: Q Hotels Group, UK Rocco Forte Collection, Worldwide Grand Resort Bad Ragaz, Switzerland VAMED Vitality World, Austria Aspria Members Clubs, Europe Travel Charme Hotels, Germany TAC +43 (0) 3332 6005 990 www.tac.eu.com

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Wellness Tim Westwell, Pukka Herbs From below: Pukka founders Tim Westwell and Sebastian Pole; Pukka’s Clean Matcha Green tea is said to be the perfect partner for Pilates; the Cleanse blend is a refreshing aid to any beauty regime; more people are opting for a healthy brew rather than a caffeine fix

People, plants & planet We meet Pukka Herbs’ entrepreneurial co-founder, Tim Westwell, to discover how herbal teas and supplements can provide a gateway to wellbeing, and how spas can tap into their power I NT E RV I E W BY S A R A H C A M I L L E R I

s part of the wellbeing revolution, global sales of organic, health-enhancing herbal teas have rocketed. This growth is underlined by the recent acquisition of UK-based organic tea brand Pukka Herbs, by Unilever, for an undisclosed sum. By bringing Pukka into its refreshments portfolio, the multinational corporation will gain a position in the burgeoning herbal, fruit and green tea market, currently estimated to be worth £1.43 billion (€1.6 billion) worldwide. The move also shows a desire to gain a foothold in the growing wellness space through trusted brands that ‘go first’ in social and environmental policy while also producing healthy products. Founded in Bristol in 2001 by Tim Westwell and Sebastian

Pole, Pukka’s health and wellness philosophy centres around benefitting people, plants and the planet. According to the president of Unilever’s refreshment category, Kevin Havelock, this ethos represents a clear synergy with the now parent corporation’s own Sustainable Living Plan. Today, Pukka turns over an impressive £30 million per annum and is tipped as the fastest growing organic tea company in the world. Unilever will run Pukka as a separately managed business entity with its co-founders remaining at the forefront. As more people swap their ubiquitous ‘feel-good’ coffee fix for a health-enhancing cup of herbal tea, we talk to Tim Westwell about how wellbeing brands and services are chiming with today’s health-conscious consumers.

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Wellness Tim Westwell, Pukka Herbs

Tell us more about the growing demand for organic teas? Pukka is like an energy force really, bringing the power of herbs into people’s lives. When we started out in 2001 there were herbal teas around but they never tasted as good as they smelled – they were always scented and dusty. Also, in the UK, we had a tradition of drinking strong, black tea. Today, people have started to think more about their health and are going back to the roots of previous generations. Herbal teas are often the first access point to herbs in general, allowing people to connect to their healing powers. All of our 46 teas have therapeutic value, so they don’t just taste good, they can help with our health. Is the pursuit of wellness fuelling this demand? Yes, absolutely. Tea is a portal to other herbal realms. We are all living in a more frantic space these days and herbs can be a great support. We offer wellbeing families of Pukka teas and supplements that are designed to serve different mood states. We all need a bit of energy sometimes and we are all looking to revitalise and invigorate ourselves, and there are herbs we can use to help achieve this. Likewise, we need to relax, either

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during the day when too much pressure is going on, or it could be to help us get to sleep. One of our best-sellers at the moment is our Night Time tea. Turmeric is really in fashion so we have blended it into a whole range of teas and supplements, such as our Wholistic Turmeric capsules, a broad-spectrum formula that looks after the joints and improves circulation. There are now over 6,000 papers of clinical research on turmeric’s preventative health properties such as cell protection, improved liver function and its potential to prevent Alzheimer’s. What other aspects of wellbeing can teas support? We address seasonal health, such as winter regimes to protect from the cold, and digestion is another big area for us; Ayurvedic and Chinese principles say that the

“From day one, our mission was to connect more people with the incredible power of plants and herbs – 16 years later, with 1.5 billion Pukka teas enjoyed, we’ve made huge progress, and it’s just the beginning.” Tim Westwell Co-founder and CEO, Pukka Herbs

Wellness Tim Westwell, Pukka Herbs Clockwise from top right: Pukka’s Womankind range addresses female wellness issues; the brand places great importance on the wellbeing of its growers and staff; in addition to teas, Pukka produces a range of healthy supplements; Night Time tea is one of the biggest sellers

route to good health is to have a good digestive fire. Women’s health is yet another important area. The medical world has found ‘solutions’ for suffering, such as prescribing the contraceptive pill to regulate periods, or hormone replacement therapy to control menopausal symptoms, but there are plenty of good natural alternatives. In reality, our bodies can look after themselves, they just need a bit of help and a little natural support. What opportunities do you see to enhance wellness services in spas? I think we need to think of ourselves as more than a wellness industry. We are actually a health industry; people are looking for holistic solutions that are genuine and authentic. Traditional herbal and Ayurvedic medicine teaches us that life is whole; you can’t just do one thing, you have to look at the complete picture. So, what you put in your body is just as important as what you put on it. Obviously, people go to a spa to either relax or to feel invigorated and this includes hands-on experiences and the application of lotions or oils, many of which contain herbal ingredients. But spas should consider more than their guests’ physical state. Wellness is also about diet, lifestyle and moods. Perhaps spas can extend their expertise by accessing the services of a herbalist in order to bring more natural variety into people’s lives? What are you most proud of at Pukka? Pukka has always been about trying to create a business for change and commerce for good. We have always considered how we can give something back. We’re taking herbs from the farmers and growers, so how do we give back in terms of helping them to develop better practices and get better yields? How can we ensure that we pay them fairly? As well as doing that, how do we give to the customers who are drinking our teas and serve them with the best quality herbs to help them feel better? We also look at how our staff can grow and develop within our organisation. It’s a kind of circle of benevolence really. We’re 100% organic and carbon neutral, so we think that is the best way of looking after the Earth. All our teas are fairly traded and we are members of 1% For The Planet, so 1% of our sales, not profits, go back to good environmental or ecological causes. Everyone in the wellness industry wants to do more, so we all have to ask ourselves, how do we create more value? It’s not just about business and money, but about bringing value to the health of our customers and the health of the world. www.pukkaherbs.com

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BERLIN MARCH 5-6, 2018

THE HEALING SUMMIT IS DEDICATED TO SUPPORTING PROFOUND CHANGE The HEALING SUMMIT 2018 is a two-day global conference designed to share wisdom and experiences about what healing can do for us and the world. From healing hospitality, economy and businesses to sustainable practices and personal development, international world-class speakers will again take to the stage before an ever-growing global community of key leaders from all sectors. Inspiring talks will lead to the discussion, sharing and exploration of the wisdom of those who participate. The Healing Summit 2018 is organised by Healing Hotels of the World, a membership of hotels and resorts that are committed to the healing of body, mind and soul.

YOU ARE INVITED!

If the HEALING SUMMIT appeals to you, please register. You are sure to leave better equipped personally and professionally to meet your goals and to contribute to a better world.

GET INSPIRED AND SECURE YOUR SPACE: www.healingsummit.org healingsummit@healing-hotels.com +49 221 20531175

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Wellness

HEALING THERAPIES

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EDITED BY HELLENA BARNES

Editor’s choice

Grand Resort Bad Ragaz invests in haki concept Tamina Therme’s new experience suite launches to help guests combat the effects of modern-day mental stress SWITZERLAND: One of Europe’s leading health resorts, renowned for its medical expertise and thermal waters, has invested in a new experience suite and announced a partnership with Harald Kitz, founder of the haki method. Tamina Therme, the public spa located at Grand Resort Bad Ragaz, now benefits from a 300,000 Swiss franc (£228,000/€256,000) purpose-built Art of Touch suite. The 40sqm addition was constructed in under two months and offers a four-room sequence of Perception & Senses, Water & Clarity, Purity & Touch and Vision & Tranquillity. “Development of the new treatment area is based on many years of therapeutic experience gained by Harald Kitz,” explains Annette Fink, operative director of Tamina Therme. “Through haki rituals we can address the needs of guests who are mentally stressed. Every component of the suite is designed to help individuals regain equilibrium and retune to a new level of consciousness.”

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The haki treatment philosophy works by releasing physical and emotional pressure surrounding the head, neck and shoulders through the modalities of touch, space, sound, colour, scent and water. Rituals have been created for ‘Regeneration’, ‘Movement’ and ‘Grounding’, as well as for ‘Reconciliation’, which Fink considers the most comprehensive. “It begins in the Senses room, utilising darkness to help guests focus on inner mindfulness, and then moves to the Rain Hall, where cleansing thermal waters channel

“Development of the new treatment area is based on many years of therapeutic experience gained by Harald Kitz.” Annette Fink Operative director, Tamina Therme

away negative energy,” she states. “The third step is characterised by touch, combining foam and compress massages with thermal water affusions and full-body oil treatment. The journey ends with a time of relaxation, calm and creativity.” The spa’s haki rituals, which can be taken alone or as a couple, are performed by a specially-trained team and last between 60-180 minutes. “Our therapists learn directly from Harald Kitz, who composes rituals with a natural feel for touch and motion,” affirms Daniel Grünenfelder, Tamina Therme’s managing director. “His training enriches the work of our team and promotes their personal and therapeutic development. “We have created the haki infrastructure, atmosphere and sensory experience, which has already received European awards for best signature treatment, showing that we have touched a nerve for current times.” www.resortragaz.ch

Wellness Trends & developments

Rejuvenation to the power of trees ITALY: Adler Dolomiti, part of the Adler Spa Resorts collection owned and managed across six generations of the Sanoner family, has developed a programme entitled Yoga & the Healing Power of Trees. Introducing guests to silvotherapy, the art of healing by harnessing tree energy, it presents outdoor yoga and breathing exercises as a balance to more demanding Nordic walking packages. “Silvotherapy enables us to offer an alternative for guests who prefer to spend extra time in the spa and still experience exercise in the mountain air,” says Annemarie Sanoner. “We guide our guests on walks through wooded areas, reaching beautiful UNESCO viewing points where we teach relaxation techniques and yoga exercises that help mobilise the spinal column.” Translated from the Japanese shinrin yoku, meaning ‘forest bathing’, Sanoner claims the results of Adler Dolomiti’s latest development are backed by scientific evidence. “We researched countless studies cited in Matthew Silverstone’s Blinded by Science publication showing that trees emit a gas called terpene, which has positive effects on the immune system,” she states. “We want to share the knowledge that spending three hours per week in a wooded area can increase the immune cells by 30%, with the effect lasting two weeks. Among the trees prevalent in the Dolomites, beech improves concentration, wellbeing and kidney function, while pine aids the respiratory system, helping to treat depression, restore balance and reduce fatigue.” www.adler-resorts.com

The ‘elixir of life’ in Palm Beach USA: Due to complete in 2019, Amrit Ocean Resort & Residences is developing 185 specially-designed wellness apartments for purchase, as well as 155 for spa visitors staying for three, four or seven nights. Amrit, which is Sanskrit for ‘elixir of life’, promises to offer each resident and guest the inspiration, guidance and means to embark on a personalised journey toward greater physical and mental wellbeing. Conceived by US investment and development company Creative Choice Group, founder Dilip Barot Dilip Barot says: “There is nothing like this in the US.” At the heart of the Atlantic Ocean-front property in Palm Beach, Florida, is a 9,290sqm spa, wellness and hydrotherapy facility, partnered by ESPA and the Himalayan Institute, an authority on holistic health. “We are combining the inner science of the east with the modern comfort and technology of the west to provide the tools and support system for the optimum peace and happiness that people are looking for,” adds Barot. “We’re focusing on nutrition, fitness, mindfulness, sleep, relaxation – the five pillars of wellness – to offer a 360-degree view of what your body needs, providing guests with the resources, tools and experts to tell them how to achieve that.” www.amritocean.com

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Wellness Trends & developments

Exercise evolves to be fit for purpose GLOBAL: Current trends are redefining what classifies as a workout, generating opportunities for wellness operators to create experiential activities that reach the wider fitness market. “A rise in alternative wellness can be attributed to increasing health concerns, whereby the industry has identified a call to create innovative approaches that tackle health problems, without the need for pharmaceuticals.” says Paul Joseph, co-founder of Health and Fitness Travel. With guests demanding more from their fitness experiences, we spotlight some of the new generation of alternatives: Warrior Workout with Fusion Maia Yoga in Vietnam (above) combines hardcore training with a zen-like environment. This cardio concept, designed to improve health, digestion and agility, is inspired by the animal-style Kung Fu movements practiced in Shaolin temples. It promotes strength and fitness with inner-healing and bodyweight exercises including the ‘crouching tiger’ and the ‘lean leopard’. Fit & Face at Lefay Fusion Fitness in Italy (right) includes therapeutic facial gymnastics as part of the spa’s award-winning programme. Enabling guests to get facially fit to counter the effects of ageing, these classes work to lift and tighten muscles with exercises alongside anti-stress activities that can help alleviate years of muscular tension build-up.

FINLAND: Jyväskylä hosted the first World Sauna Forum in late September, with international industry leaders and Finnish sauna brands discussing the development of this leading wellness trend. Presented by the Sauna from Finland association, which has a growing network of 170 member companies, the event saw 300 guests and 50 exhibitors in attendance. As well as innovations and developments in saunas, stoves, hot tubs, textiles, and cosmetics, the forum heard from numerous Carita Harju panelists, including Dr Jack Tsonis, founder of the International Journal of Sauna Studies, and Anna-Cari Gund, director of Raison d’Etre (see p114), creator of the LivNordic concept. “Finland is a leading country in the sauna business and our goal is to create the best Finnish sauna experience in the world to bring wellbeing, relaxation and balance,” says Carita Harju, executive director of Sauna from Finland. www.worldsaunaforum.fi | www.saunafromfinland.com

Spoga by BodyHoliday in St Lucia (left) highlights the current trend for hybrid fitness by merging spin classes with yoga in a workout that aims to boost overall wellness. Spoga is a high intensity 20-minute spin class followed by 20 minutes of restorative yoga which takes place in a glass treehouse surrounded by soul-soothing views of the St Lucian jungle. Laughter Therapy at SwaSwara in India (right) unites guests seeking active positivity practices. Central to this is group meditation with holistic laughter and breathing exercises under the resort’s Banyan tree. This is said to lower blood pressure, boost the immune system and provide a rush of endorphins with ‘laugh-out-loud’ sessions relieving negative emotion. For advice and booking visit www.healthandfitnesstravel.com

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The hot topics in World Sauna

Between the covers

A philosophy of mindfulness INTERNATIONAL: Why are we here? and What does it all mean? Such pertinent philosophical issues are addressed in Ben Irvine’s book, Mindfulness and the Big Questions. Irvine, an affiliate of the Wellbeing Institute at Cambridge University and founding editor of the Journal of Modern Wisdom, illustrates how mindfulness can help one embrace life’s uncertainties. Offering a common-sense approach, the author shares practical everyday meditations and argues that if we want to live happily and wisely in the here and now, we need a mindful philosophy. www.quartoknows.com

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Wellness Trends & developments

Enriching life through relationships GREECE: A new retreat, founded by psychologist Darya Haitoglou, is set to launch with a ‘transformational’ five-day Enrich Retreat programme at The Myconian collection on Mykonos. “This is the result of a collaboration between coaches, teachers, and healers who believe that healthy relationships – romantic, platonic, professional and with the self – are key factors in achieving success and fulfilment,” states Haitoglou. The retreat includes presentations, meditations and workshops based on Haitoglou’s own Enrich System. “This uses specific neuro-scientific practices to improve communication, connection, Darya Haitoglou intimacy and wellbeing in relationships,” she says. “We hope Enrich will expand into a series of unique holistic luxury retreats for high-performing individuals and couples who want to evolve further through thriving relationships,” continues Haitoglou. “To encourage more love-rich and blame-free relationships as a way to raise consciousness, we will provide practical tools, detoxification and deep healing methods guided by international experts.” The inaugural Enrich Retreat will take place from May 5-10, 2018.

Re-aligning the art of Rolfing

www.enrich.global | www.myconiancollection.gr

Light up your senses Beautiful wellbeing candles can extend your retail offer and allow spa guests to continue their experience at home

Elemis Life Elixirs presents a collection created with aromatics to reach five emotional connectors; Calm, Clarity, Fortitude, Embrace and Sleep. The company states that aromas “relay messages from the outer world directly to our brain, influencing the physical body, mind and emotions to stimulate thought and mood.” www.elemis.com

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Neom’s organic candles deliver pure essential oil blends for therapeutic benefits and this year the brand touches designer markets with two 18-carat gold, limited edition candles by iconic British designer Jenny Packham. These are available in Scent To De-Stress and Scent To Make You Happy wellbeing fragrances. www.neomorganics.com

Igniting retail

Natural Spa Factory’s Soy Massage Candles, infused with scents of cocoa flower, rose and honey, are designed to be applied directly to the body for a soothing home massage. The gender-neutral brand presents products suited to both male and female skin types with botanically sourced ingredients. www.naturalspafactory.com

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Wellness Trends & developments

A cold dip at Kurhotel Skodsborg kickstarts winter bathing season

Wellbeing expert

DENMARK: In celebration of Scandinavia’s traditional bathing season, Copenhagen’s Kurhotel Skodsborg has launched its inaugural Great Winter Bathing Day to promote the benefits of cold-water immersion. Paying tribute to an acclaimed wellbeing heritage, the luxury spa hotel, established by Dr Carl Ottosen in 1898, has a philosophy for healthy living that incorporates light, air, water, nutrition, exercise and rest. “The benefits of cold water immersion on mental health are widely acclaimed, hence the rise in cold and open-water swimming across Europe,” says Tina Ragnvald Andersen, resident sauna expert at Kurhotel Skodsborg. “An icy dip awakens and invigorates the body, releasing a cocktail of adrenalin and endorphins, immediately improving mood and creating a sense of happiness, making you better able to cope with stress,” she adds. “It also functions as a mild shock therapy treatment as cooling down rapidly creates a short state of stress, which over time improves the immune system, and has further physical benefits including inflammation relief and fewer coughs and colds.” www.skodsborg.dk

Crowning the Queen of Retreats: a curated wellness travel guide Stella Photi, chief executive officer of Wellbeing Escapes, tells European Spa why she has invested in a new curated online offering, Queen of Retreats, to meet growing demand for a dedicated wellness travel guide. Tell us about your new online venture Inspired by the growing segment of independent wellness travellers who want to manage their own travel, I decided to back and invest in the website Queen of Retreats. Founded by Caroline Sylger Jones, a Stella Photi pioneering journalist in the wellbeing and retreat travel market, Queen of Retreats is a hand-selected collection of the world’s best retreats. It’s a type of Trip Advisor for wellness, but with reviews written by journalists and wellbeing experts. It is not a listing site, and if the retreat is not up to scratch after it is reviewed, then it will not be included. How has the wellness travel landscape changed in recent years? When Wellbeing Escapes was formed 12 years ago, true wellness destinations were few and far between. Now the landscape has changed dramatically with the exponential growth of the wellness industry and many resorts attempting to enter the market. ‘Wellness’ is the buzz word, but what constitutes wellness? From a consumer perspective, we know the answer is totally personal. It is all in the detail and being aware that the terms we bandy about in our industry are not universal but personal. How can destinations make themselves stand out in this market? As the sector has developed so have people’s interests and confidence. There is, of course, a huge market still suffering from time poverty or requiring hand-holding guidance services to meet their individual needs. However, I watch with interest as resorts vie for the attention of a growing independent wellness traveller group through PR, digital marketing and ambassador programmes. These are all legitimate avenues to follow and some resorts are more successful than others. Be warned though, sizeable budgets are needed and it is not a quick ROI but an ongoing process to build a brand as a leading wellness destination. What will consumers be looking for in 2018? The key here is integrity. The independent traveller has confidence and some knowledge but is also very specific about their needs. One thing I have learned with Wellbeing Escapes is never to oversell and to always clearly position a programme, location or destination for what it is. www.wellbeingescapes.com | www.queenofretreats.com

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FURNISHINGS

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Design focus

Wellness ‘permeates the design’ of eco village spa Alberto Apostoli unveils stunning new space in Italy A striking new spa has opened within the eco-sustainable village of Portopiccolo in Italy’s Gulf of Trieste, overlooking the Upper Adriatic. Spread across 3,600sqm over three levels, the spa offers an ‘in-out’ swimming pool, a Kneipp path, a hammam, a biosauna and a salt cave as well as a gym, a panoramic spa suite and a range of treatment rooms. The seaside village also features 454 residences and a harbour with 116 moorings Alberto Apostoli as well as 10 bars and restaurants built in a zero-impact, safe, sustainable and accessible style of architecture. With a spa concept and final design development managed by Studio Alberto Apostoli, the luxury spa has been built to reflect the dramatic cliffs within which it is embraced, alternating natural stone with glass to offer stunning views “The design philosophy focused on integrating the external environment with the interior space,” explains Alberto Apostoli. “Specific materials, technologies and internal paths were conceived to emphasise this integration, with the design adapting to the shape of the site. An emphasis on wellness permeates the whole structure, starting from a more collective and choral dimension on the spa’s ground floor, and closing increasingly to intimacy and privacy as guests ascend to the floors above.”

www.studioapostoli.com | www.portopiccolosistiana.it Style suppliers Design: Studio Alberto Apostoli Spa consultant: Studio Apostoli & Associati Lighting: Elesi Luce Flooring: Florim Pool, heat experiences and saunas: Cemi Treatment beds: Lemi Fitness equipment: Technogym Products: Bakel

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Style Design, form & function

Planika q Galio Corten

An ideal solution for an outdoor relaxation area, the portable Galio Corten fireplace would enhance any architectural feature or landscape design. Featuring a contemporary finish, the linear gas fireplace is made from weather-resistant materials including stainless steel and corten steel, and can be used in any weather conditions. Different flame levels are also available as well as customisation of the fire line to create a unique centrepiece that has the warmth and beauty of fire without the need for the related construction work.

www.planikafires.com

Kettal u Designs by Rodolfo Dordoni & Doshi Levien

Kettal has unveiled two new striking launches. The Bitta furniture collection, created by Rodolfo Dordoni, combines aluminium frames with braided polyester cords to lend a lightweight yet ‘cosy’ aesthetic to each item. A centrepiece of the new collection is the extendable table, which is finished with a teak, marble or aluminium top. Designed by Doshi Levien for Kettal, the Geometrics fabric collection explores the interplay of different geometries in two rug designs, Block and Line. That the pair share the same weave technique means they lie well in combination and the hard-wearing rugs come in two sizes, 2m x 3m and 3m x 4m, both suitable for outdoor use.

www.kettal.com KAZA Concrete u Liquid Forms

Ideal as a design feature centrepiece within a spa, the new Liquid Forms 3D tiles from Kaza Concrete are capable of transforming a building’s interior architecture. Designed by New York-based architect Aybars Asci, the tiles were inspired by ‘the expression of flow and movement in solid form’; Asci also looked to the mastery of Baroque marble sculptors to create the tile’s design. Available in either a glossy or matte finish in a broad colour range, the tile is aesthetically versatile and can generate multiple patterns as well as unique visual qualities, giving architects and interior designers a rich palette to work with.

www.domusgroup.com

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Style Design, form & function

KLAFS q Meditation Sauna

KLAFS’ latest sauna has been designed with meditation as its core thematic focus. Featuring a domed copper roof and a bespoke lighting concept to greater emphasise the warm glow from the metal, the sauna can be used for sound bowl ceremonies to increase relaxation within the heat experience. Seen here at Germany’s Fildorado centre, near Stuttgart, the Meditation Sauna is one of eight saunas within the centre’s 6,000sqm spa area, which also includes a large sauna garden as well as cold and warm-water pools.

www.klafs.com

Lasvit p Frozen by Maxim Velčovský

Inspired by the transformation of water into ice, the Frozen collection has been designed by Maxim Velčovský for bespoke lighting manufacturer Lasvit. Each ‘frozen’ hand-blown light pendant combines the richness of glass textures with bubbles and in varying thicknesses. Finding inspiration among naturally occuring ice, Velčovský applied the element of randomness in nature to his glassmaking by allowing the liquid glass to spill over a metal form, taking advantage of its natural properties. Each piece in the collection is consequently a unique record of this process and is therefore a totally original solid glass sculpture.

www.lasvit.com Inline London u New uniform collections

From leading luxury manufacturer and supplier Inline London comes a range of new spa uniform options. First is the modern oriental-style CR700A tunic (right) with a darted waist, back zip and side vents. Available in colours including black, purple and navy, the tunic is made from a luxury crêpe material with stretch and the fabric features pinhole technology for free airflow and maximum comfort. Another new tunic launch in luxury crêpe, available in charcoal, is the CR396A (centre right), which has a matte silver clasp at the neck and a keyhole shape with two pleats at the front as well as two side vents for comfort and ease of movement. Finally, the stylish mock wrap design of the CR414A (far right) tunic includes pure shell buttons, side vents and a back zip closure. Available in colours including navy, aubergine and charcoal, the tunic is made from luxury performance crêpe and also comes in a striking teal shade, which is acid dyed to avoid losing colour.

www.inlinelondon.co.uk

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Style Design, form & function

Technogym aims to help hotel guests Welcome Wellness Style Focus

Technogym is offering hotel guests a comprehensive wellbeing experience via its ‘Welcome Wellness’ concept, which it describes as an ‘all-encompassing approach to hospitality’. This focus begins at the point of online booking, with Technogym providing hotels with specific wellness content to enhance their digital offering. The brand also scales the equipment content for each room category, from products for private use to ‘on demand’ facilities such as the Spazio Forma foldable treadmill, which can be delivered to the guest’s room upon request. The Italian fitness specialist’s integrated strategy also encompasses other touchpoints, including services such as personal training, fitness tests and bespoke workout plans, as well as educational visuals on the use and benefits of different products. For hotels with conference facilities, Technogym can also supply equipment such as the Wellness Ball, which encourages ‘active sitting’. “Our new solution is a powerful way for hotel operators to provide a wellness experience for guests outside of just the gym, which is something more people are demanding,” says Kieran Tracey, Technogym’s hospitality sales director. “This helps to add value to a hotel’s offering and ensure repeat visits.”

www.technogym.com

Majestic q Disposable Waffle Kimono

Created as a ‘stylish, comfortable and strong robe’, the Disposable Waffle Kimono from luxury textile manufacturer Majestic is a durable, lightweight option ideal for guests who find heavier cotton robes too warm. Made from a natural forest fibre, the material’s structure enables the kimono to withstand up to 12 times its own weight in moisture while a breathable design means it is also ideal for use in thermal experiences. Each robe is fully biodegradable, recyclable and hypoallergenic, making them suitable for sensitive skins.

www.majestictowels.co.uk

TouchAmerica p Masquerade

Designed by leading architect Robert Henry, the Masquerade transforms from a couch into a spa treatment table at the push of a button. Ideally suited for spa treatments delivered outside the spa environment, the Masquerade is manufactured by TouchAmerica, which has more than 30 years’ experience in the development of spa and salon equipment. The Masquerade won the 2017 International Spa Association (ISPA) Innovate award. ISPA president Lynne McNees says: “Innovation is the driving force behind growth in the spa industry. We are honoured to recognise this is occurring in the spa community as it will encourage and inspire future big ideas.”

www.touchamerica.com

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SPA-WELLNESS SHOWERS The bathroom has become synonymous with tranquillity, a privileged place dedicated to personal care. The bathroom is one of the most important places in the home, where you can escape to the spa with showers, accessories and details that are both technologically and aesthetically appealing. In other words, the bathroom is the new frontier of home wellness. Bossini designs and manufactures showers products to meet the needs of the wellness in hotels, but also ideal for the private â&#x20AC;&#x153;home wellnessâ&#x20AC;?.

Available in the UK Through: SANIPEXUK - www.sanipexgroup.co.uk

Made in Italy www.bossini.it

Style Design, form & function

Gharieni u MO1 augmented massage couch

Created in collaboration with Jean-Marie Adrien from Motion Waves, Gharieni’s new augmented massage couch utilises the motion-to-sound medium to create a unique treatment experience. In-built sensors within the couch analyse the position and speed of the therapist’s movement in real time and transform it into deeply relaxing sounds. The technology, combined with the therapist’s treatment flow, creates a unique relationship between therapist and guest that incorporates all the senses and Gharieni believes it will ‘set new boundaries’ of expectations for signature spa treatments.

www.gharieni.com

Bushboard q Nuance

Aiming to change perceptions about bathroom wall cladding, Bushboard has created the Nuance range for use on walls, around baths or basins and inside shower enclosures. As they require no trim, Nuance panels present a sleek, seam-free look and are easy to clean, with no grout lines to attract grime, limescale or mould. They are available in a wide range of patterns and finishes with matching laminate worktops and a 15-year guarantee. “Our aim is to change attitudes to what is an alternative to tiling,” states product manager Paul Findley. “Advances in materials, technologies, finishes and textures means that Nuance offers stunning design advantages as well as tangible savings on installation time, budget and ongoing maintenance.”

www.bushboard.co.uk

Graff p Ametis

New from luxury bathroom manufacturer Graff is the innovative, wall-mounted Ametis LED tap. Designed by Davide Oppizzi and inspired by the density of water, the tap’s abstract shapes graduate to rounded edges for a sophisticated style that is defined by technology-driven elements. Featuring a dual-functioning light source, Ametis is CalGreen and ADA certified and is environmentally friendly, eliminating waste thanks to its temperature-sensitive LED coloured light ring that indicates the water temperature.

www.graff-faucets.com

Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact Sarah Todd on +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com

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saunas steam rooms and more...

mr sauna

T: +44 0 1423 568704 E: saunas@mr-sauna.co.uk www.mrsauna.co.uk @mrsauna011 Copthall Bridge House Station Bridge Harrogate HG11SP

Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale

HOSPITALITY & LEISURE CONCEPTS SEAMLESS DEVELOPMENTS FROM CONCEPT TO COMPLETION

HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.

â&#x20AC;&#x153;We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.â&#x20AC;? Don Camilleri HL Concepts

dc@hlconcepts.co.uk | www.hlconcepts.co.uk

Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: Aromatherapy Associates 22, 24, 29, 50, 80 Arras-B Sp 21 Babor 15, 81 Bakel 105 Bamford 36, 38 Barr + Wray 08, 36, 40 BC Softwear 39 Berndorf Bäderbau 21 Bioline 21 Biologique Recherche 46, 49, 60, 72, 79 Book4Time 90, 91 Bossini 109 Bowman Riley 35 Bright Green 35 BuDhaGirl 74 Bushboard 110 Cancer Touch Therapy 64, 66 Carita 23, 28, 46 Caudalie 04, 78 Cemi 105 Cha Ling 49 Chanel 57 Cinq Mondes 46 Clarins 46, 52, 78 Clear Water Revival 36, 37, 40 CND 06, 79 [comfort zone] 51, 77 Commercial Spa Strategies 28, 38, 66 CQL 36

Darphin 46, 58 Decléor 28, 46 DiM’84 Dom i Miasto 21 Elemental Herbology 33, 64 Elemis 02, 21, 36, 38, 72, 78, 102, OBC Elesi Luce 105 Ellisons 36, 40 Ericson Laboratoire 21 ESPA 49 Florim 105 Gantner 36 GardenStyle 35, 37 Gharieni 36, 40, 59, 110 Global Wellness Institute 20 Global Wellness Summit 20, 24, 68 Graff 110 Guerlain 46, 50 Healing Summit 21, 25, 97 Hill Cross, Homes from Heaven 40 HL Concepts 112 HydroPeptide 72 ila 81 Inline London 107 Iredale Mineral Cosmetics 74 ishga 31, 64 Jessica 38, 41, 82 KAZA Concrete 106 Kerstin Florian 11, 80 Kettal 106 Kissed by Mii 38 KLAFS 21, 63, 107

KOS Paris 54 Kure Bazaar 49 La Mer 24 La Prairie 22, 54 Lasvit 107 Lemi 76, 105 Life Fitness 49 Living Earth Crafts 49 LOFT 21 MACETO 28 Made for Life Organics 64 Maggie’s Cancer Care 66 Majestic 104, 108 Margaret Dabbs 24 Mera Amber Cosmetics 21 Mii 44 Mii Cosmetics 38 MoroccanTan 81 Moving Art 68, 70 Mr Sauna 111 Murad 80 Natura Bissé 20 Natural Spa Factory 42, 79, 83, 102 Neom 102 Oakworks 115 OPI 21, 80, 84 Organique 21 Outer Eden 40 Panda Trzebnica 21 Peloton 74 Phytomer 82 Planika 106

PR Smith

Premier Software

86, 87

Pukka

64, 94

Pulse Fitness

36, 40

Raison d’Etre

101, 114

ResortSuite

88, 89

RKF 49 RN Wooler & Co

Sharron Lowe

26, 32

Shu Uemura

Sisley 22 Sodashi 82 Sothys 82 Spa Finder Wellness 365 Spa Life

64 25, 26

SpaFest 67 SPATEC Europe

Sparcstudio 75 Studio Alberto Apostoli

105

Subtle Energies

TAC | The Assistant Company 92, 93 Tata Harper

Technogym

24, 74, 98, 105, 108

Thalgo

16, 46, 62, 79

The Refinery

TouchAmerica 108 Trained Brain

64, 66

Treatwell 13 Ultimate Training Solutions Voya Wellbeing Escapes

28 55, 64 103

To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.

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Last Word Anna-Cari Gund

A happy & healthy union Managing director of Raison d’Etre and president of CIDESCO International, Anna-Cari Gund believes the marriage of medicine and wellness disciplines can have important benefits for wellbeing

he most effective form of healing is one that takes account of the whole person – body, mind and spirit – and this holistic approach is best achieved if conventional and alternative therapies work together towards the goal of optimal wellbeing. A marriage of wellness and medicinal approaches can not only help cure and manage chronic disease, but also prevent it. As in any successful marriage, there needs to be a willingness to accept and acknowledge the strengths of each partner. For too long these aspects of healthcare have worked independently; with conventional western medicine focusing on crisis intervention through science-based pharmaceuticals and life-saving surgery, and wellness therapies concentrating on the mind as well as the body to initiate a healing response. Medicine is based on the concept of treatment, and ground-breaking research continues to find more ways to manage and cure disease. This is, of course, crucial to our existence and longevity, but it is also equally important to focus on promoting good health and the prevention of illness by incorporating wellness into our everyday lives. Despite the weight of a multi-billion pharmaceutical industry, it’s important to highlight clinical evidence regarding how our state of mind influences the body; our emotional wellbeing is just as crucial to our overall health as our physical state. The two are very much connected and need to be treated as a whole. By rebalancing the focus between the treatment of illness and the maintenance of good health we can work towards our goal of greater wellbeing.

Steps in the right direction The demand for wellness is now a major driver of our industry, and enhancing wellbeing through spa design and offerings has to be our top priority. One important element of this is education; helping people realise the impact lifestyle change can have on their health. By focusing on fundamental issues, such as nutrition, exercise and relaxation, in the spa environment, we can help safeguard against the underlying prevalence of many chronic diseases such as obesity, diabetes and heart disease. This is the aim of Raison d’Etre’s LivNordic spa brand, which embraces a natural way of living based on Nordic health traditions.

Meet the expert Anna-Cari Gund is managing director of Raison d’Etre, a global spa consulting company based in Stockholm that provides brand creation and operational support. She is also president of CIDESCO International, the world standard for beauty and spa therapy. With over 30 years of experience in the spa and beauty therapy industry, she has also served as a lecturer, as well as a speaker at worldwide congresses and exhibitions. www.raisondetrespas.com | www.cidesco.com

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“It’s important to highlight clinical evidence regarding how our state of mind influences the body; our emotional wellbeing is just as crucial to our overall health as our physical state.” Being proactive with our own health on a basic level can have far-reaching effects and could even negate the need for the intervention of conventional long-term, drug-based treatment programmes or surgery. Showing people how to incorporate wellness into their everyday lives via wellbeing programmes is an integral part of preventative healthcare. Small changes can make a big difference to your wellbeing. Simple things like getting outside and connecting with nature can really lift the spirits. Fresh air is exhilarating and good for you. Building regular exercise into your daily routine, even if it’s just taking the stairs instead of the lift, will improve fitness levels and also boost mood. It is important to disconnect from digital devices and nurture relationships by actually meeting up with friends and family; also, regularly taking time out to practise deep breathing activates the relaxation response; and ultimately feeling gratitude for what we have, are all important steps in enhancing general wellbeing. Let’s hope medicine and wellness can find a way to live happily ever after. Join me in a toast to a marriage that could change the way we look at preventative healthcare.

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REDEFINING LUXURY AND COMFORT The new TALISE by OAKWORKS has been designed to become the new standard for luxurious massage treatments. Imagine the most comfortable table without pressure on the chest or lower back, imagine easy access to the neck, imagine always working at the right height, imagine ultimate luxury! Experience TALISE.

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Starting height of 20.5” with a 14” height range Adjustable Body Comfort (ABC) System Optional Fuzion heated top Most ergonomic and comfortable table on the market Thousands of color combinations in STUDIO

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