THE NO.1 MAGAZINE
FOR SPA AND WELLNESS
Issue 74 | February/March 2020 | www.europeanspamagazine.com
MOROCCAN MAGIC
Wellness cures at the stunning Royal Mansour Marrakech Spa
SPA TRENDS 2020
European Spa’s guide to what will shape the year ahead
AQUA SANA IRELAND
A triumph of wellness design at Center Parcs Longford Forest
HIGH-TECH FACIALS
Our pick of the best available results-driven facial technology
Distributed exclusively in the UK and Ireland with Love and Respect by Sweet Squared
INSPIRING, UNFORGETTABLE, ICONIC.
Company Red
Satin Sheets
Spike
Jiggy
Pointe Blanc
COLOURS
sweetsquared.com 0 3 3 3 0 0 0 70 0 0
CAUDALIE,
THE LUXURY NATURAL SKINCARE BRAND, WITH 20 YEARS OF SPA EXPERTISE Effective formulas: 3 major patented ingredients: Resveratrol, the anti-ageing molecule of the future, Viniferine, with exceptional anti-dark spot results, Polyphenols, to fight against free radicals.
Natural skincare: No parabens, phenoxyethanol, phthalates, mineral oils, sodium laureth sulfate.
Business support: A consultative approach to business development, with an exceptional training and a bespoke commercial marketing calendar.
Discover our patented anti-ageing innovation
Grapevine Resveratrol
Hyaluronic Acid
ANTI-WRINKLE + FIRMING
PLUMPING + MOISTURISING
Patent n°PCT/IB2015/054257 (filed by Caudalie and Harvard University)
ANTI-AGEING RANGE IN FRANCE (1)
Make the difference to your Spa with exclusive Caudalie facial and body treatments. Contact us on +44 207 498 8944 or email spapartner@caudalie.com Twitter @CaudalieUK
www.caudalie.com (1) IQVIA - Pharmatrend - Eye contouring products and facial anti-ageing care products for women in French pharmacies - MAT June 2018 - in value.
REAL SCIENCE
SURREAL
RESULTS
Harness the deeply hydrating power of the sea with Pro-Collagen formulas for a more youthful-looking complexion.
96
%
AGREED THE PRODUCT IMPROVED SKINS HYDRATION AND MOISTURE LEVELS**
92
%
AGREED THAT SKIN FELT INSTANTLY HYDRATED**
94
%
AGREED THAT SKIN FELT MOISTURISED ALL DAY**
" “My most memorable moment in ELEMIS’ history is when we launched our revolutionary Pro-Collagen Marine Cream in 2003. It was an incredible moment which took the beauty industry by storm and catapulted us into becoming leaders in the skincare market”
Oriele Frank ELEMIS Co-founder and Managing Director
" INDEPENDENT CLINICAL TRIALS 2015. RESULTS BASED ON 55 PEOPLE OVER 4 WEEKS.
**
Our No.1 best seller is clinically proven to reveal younger-looking skin in 14 days* Contact ELEMIS to discover more about the Pro-Collagen range and our new business partnership opportunities. Tel: +44 (0)207 907 2724 | Email: newbusiness@elemis.com INDEPENDENT CLINICAL TRIALS 2015. RESULTS BASED ON 30 PEOPLE OVER 4 WEEKS.
*
The No.1 British Luxury Skincare Brand
@ELEMIS #SMARTERSKIN
ELEMIS.COM
Welcome I SS U E 74 | F E B R UA RY/ M A RC H 2020
European Spa’s 2020 vision
A
s we begin what is set to be a transformational decade for spa and wellness, in this issue we are delighted to share European Spa’s Trends 2020 (p42). After much lively debate and research these include eight areas of wellness innovation that we believe will have a significant impact on the spa consumer this year. To illustrate these, we showcase some exemplary spas that promote thought-leadership in treatment programming and concepts. Still focused on current trends, we deliver our first comprehensive facial technology focus (p76) dedicated to the best high-tech treatment innovations. With many spas now combining technology and the human touch to deliver results-driven packages, we provide the investment information you need to deliver great results for your guests and your bottom line. Elsewhere in this issue, we revel in the opulent surroundings of our cover spa, the resplendent Royal Mansour Marrakech Spa in Morocco (p56), where a new wellness concept is set to build the property’s reputation as an international destination. We also head to the heart of Ireland to explore the stunning o10 million Aqua Sana Spa at Center Parcs Longford Forest (p32), which has been inspired by the Japanese concept of shinrin-yoku, or forest bathing. Finally, we take to the seas for the maiden voyage of the cruise ship Norwegian Encore (p86) to see how its impressive 25-treatment room Mandara Spa, operated by OneSpaWorld, is set to bring wellness to the waves. Alongside all the latest spa news (p19) and treatment menu launches (p67), this issue contains a wealth of expertise and insight to help your business succeed. And don’t forget, if you have any topics you would like us to put in the spotlight, please do get in touch.
Sarah Camilleri Publisher & founding editor
The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com
Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com
Sales and brand development Lucy Brialey +44 (0) 115 950 4748 lucy.brialey@spapublishing.com
Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com
Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com
Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com
Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com
Contributors Frankie Ward Laura Shallcross
Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com
Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media: www.europeanspamagazine.com
10
@eurospamag
/europeanspamagazine
eurospamag
The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.
Spa Publishing Ltd is registered in England. Company No. 6293825
www.europeanspamagazine.com
A BETTER WAY ORGANIC | PROVEN | HONEST
ACTIVE BODYCARE KIT
20% OFF- ENDS APRIL 2020
The perfect post-workout organic combination – this duo of products will deeply soothe muscles after exercise, whilst nourishing and hydrating the skin. SERENERGISE | MUSCLE RELAXING BODY OIL 100ML FEEL THE HEAT | MUSCLE WARMING GEL 100ML COMPLIMENTARY GYM WASHBAG
To become a VOYA partner: Call: +353 (0)71 916 1872 Email: info@voya.ie
www.voya.ie
Contents I SS U E 74 | F E B R UA RY- M A RC H 2020
Business 19 INDUSTRY NEWS
56
The latest partnerships, appointments and spa openings in the international market, including the launch of the nature-inspired Laurea Spa at Savoy Palace Madeira and Voya’s first-class partnership with Emirates Airlines
42 WELLNESS TRENDS FOR 2020
European Spa presents its take on the major global trends that are set to shape the industry as it enters the next decade, including: the rebirth of spirituality; sexual wellbeing; solo wellness travel; bio-hacking; beauty with added benefits; digital tribalism; biophilic design; and modern mindfulness
106 IN CONVERSATION WITH...
EMMA-JANE NORTH The spa director of Y Spa at Wyboston Lakes, UK, shares her thoughts on collaborative retailing and instilling a sense of self-sufficiency within teams
42
86
Spas 32 AQUA SANA AT CENTER PARCS
LONGFORD FOREST, IRELAND The brand’s first Irish short-break forest village has delivered an inspired new spa that exemplifies the best in wellness design and treatments
56 ROYAL MANSOUR MARRAKECH SPA,
MOROCCO A selection of ‘wellness cures’ and the introduction of new bodywork modalities are deepening the therapeutic offer at this sumptuous spa
76
86 MANDARA SPA,
NORWEGIAN ENCORE We take to the seas to witness first-hand how increasing demand is elevating the position of spa and wellness facilities aboard cruise ships
14
99
CREATORS
OF
WELLBEING
AND
RELAXATION
Interior Design I Engineering Design I Pool + Thermal Installation I Maintenance
Middle East + Asia Barr + Wray Dubai T: + 971 4 320 6440 E: sales@barrandwray.com
UK + Europe Barr + Wray T: + 44 141 882 9991 E: sales@barrandwray.com
www.barrandwray.com
Asia Pacific Barr + Wray Hong Kong T: + 852 2214 9990 E: sales@barrandwray.com
Contents I SS U E 74 | F E B R UA RY- M A RC H 2020
Menu
67 MENU
32
Our round-up of the latest treatment developments and product launches includes Nutri-Lumière, skincare for the ‘silver’ generation from Clarins, as well as mood-boosting Positivity Blend aromatherapy from ESPA
76 FACIAL TECHNOLOGY FOCUS
To help spas meet growing demand for results-driven treatments, European Spa highlights the best equipment for delivering advanced, high-tech facials
Design 99 STYLE
We begin with a look at the beautifully executed new spa extension that is providing ‘healthy interiors’ for guests at Austria’s Hotel Arlberg, then continue to highlight the best in spa equipment, furnishings and finishes
67
91
Wellness 91 WELLNESS
A look at the latest developments in the worldwide wellness industry spotlights a new guest ‘reset’ option at Accor’s SO/ Hotels & Resorts, four great apps to improve wellbeing, and Raison D’Etre’s resolution to put sustainability at the heart of its global operations
96 CARINA PREUSS, AYURVEDA
PARKSCHLÖSSCHEN, GERMANY An insight into the philosophy of the family-owned European centre of Ayurvedic excellence from its co-owner and general manager
Renew your subscription today... Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit: www.europeanspamagazine.com/subscribe
email: subscribe@spapublishing.com Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110
On the cover: The stunning hand-crafted, bird cage-like atrium at Royal Mansour Marrakech exemplifies a level of excellence and detail also reflected in efforts to improve the wellbeing of its spa guests
European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd
16
2020 COSMOPROF BOLOGNA, ITALY – FAIR DISTRICT
12 – 15 MARCH
13 – 16 MARCH
A new world for beauty Bologna, Hong Kong, Las Vegas, Mumbai, Bangkok
Company of
With the support of
cosmoprof.com
Organiser BolognaFiere Cosmoprof S.p.a. Milan, Italy P +39 02 796 420 F +39 02 795 036 info@cosmoprof.it
In partnership with
News
GLOBAL DEVELOPMENTS
APPOINTMENTS
INVESTMENT
DIARY DATES
EDITED BY SARAH TODD
Savoy Palace Madeira unveils nature-inspired Laurea Spa
An island feast for the senses includes tailored signature treatments, an array of hydrothermal installations and a striking poolscape Portugal: The expansive Laurea Spa, designed by Nini Andrade Silva and RH+ Arquitectos with consultancy from TopSpa, has opened at Savoy Palace, Madeira. With an aesthetic blending historical and modern elements, the design of the 3,100sqm destination spa was inspired by the subtropical island of Madeira and its rich culture, including the Laurissilva Forest, a UNESCO World Heritage Site within the Parque de Madeira where some trees are more than 800 years old. As well as 11 treatment rooms, the spa also boasts a large poolscape complete with lagoons, Turkish baths, a halotherapy room, sensory showers, an ice fountain and a Himalayan salt room, all supplied by Starpool. Stimulating scents are diffused throughout the spa to evoke the sensation of a salty Atlantic breeze, and a vivid green and striking floral palette echoes through the interiors. “Laurea Spa presents a sensational bouquet
www.europeanspamagazine.com
of massages, treatments and other relaxation experiences,” says Ricardo J. Farinha, chief commercial officer at hotel owner Savoy Signature. “We partnered with specialists at TopSpa who assisted us in order to create this unique spa with a botanical, natural and truly holistic approach.” Aromatherapy Associates, Linda Meredith Skincare, Margaret Dabbs London and Australian natural brand Sodashi Skincare have been chosen as the product partners for treatments. Farinha added: “Knowing that modern men aim
“Laurea Spa presents a sensational bouquet of massages, treatments and other relaxation experiences.”
Ricardo J. Farinha Chief commercial officer, Savoy Signature
to experience the best for their skin, we joined forces, both with Gentleman’s Tonic for deluxe skincare, and with Vitaman for the most important body needs.” An extensive menu includes a signature Laurea Massage as well as a Power Ritual by Sodashi, which combines plant essence formulas with the deep cleansing powers of mineral-rich Argillite clay. “Laurea Spa pays homage to one of the most ancient forests in the world – the Laurissilva Forest – and we are honoured to be able to offer a spa inspired by our unique island,” says spa manager Susana Correia. The Savoy Palace first opened on the cusp of the 20th century as a small, family-run business welcoming visitors from across Europe. The Savoy Signature group now comprises six hotels including the Saccharum Resort and Spa and the Hotel Calheta Beach, both located in Calheta on the south coast of Madeira. www.savoysignature.com
19
Business News & industry developments
Floating Arctic Bath spa has opened in Swedish Lapland SWEDEN: The 45 million krona (£3.6m, E4.2m) Arctic Bath open-air hotel and spa opened its doors at the start of this year. Located in Swedish Lapland on the Lule River, near the small village of Harads, the project has been built in a circular shape on the water so it will float in summer and freeze in ice during the winter. Inspired by the timber-floating era, when felled trees were transported down the river for processing, the floating hotel was designed by architects Bertil Harström and Johan Kauppi, who also worked on the nearby Treehotel. Constructed using local materials, a flotilla of six cabins for couples near the water’s edge offers private access from the shore via a foot bridge and outside wooden decks. Another six larger elevated cabins are built on the shore. Offering visitors a unique, year-round Arctic wellness experience, the giant central ice bath is ringed by three different saunas, a treatment room and hot tubs. A range of treatments includes a 50-minute facial using ANDA, the new organic, vegan skincare collection from Kerstin Florian, while the spa’s signature treatment is Harads, an 80-minute mindfulness massage. ADNA’s owner, Kerstin Florian, said: “The Arctic Bath Spa is a very spiritual place and perfect for meditative treatments. I am honoured to partner with it to offer this unique Kerstin Florian spa experience.” Together with Treehotel and other local attractions, including Logger’s Lodge, Arctic Retreat and Aurora Safari Camp, Arctic Bath was created to be part of a unique micro-destination in Lapland for luxury travellers – one situated under the Northern Lights in winter and the midnight sun in the summer months. www.arcticbath.se
Voya renews its first-class partnership with Emirates Airlines Republic of Ireland: Luxury Irish organic
brand Voya has renewed its partnership with Emirates Airlines for a further three years. The deal will see the Sligo-based company continue to supply the airline with amenity products for the first-class cabins in its A380 planes and also in its Lounge Shower Spas. Voya’s skincare range contains hand-harvested seaweed from the west coast of Ireland and has been exclusively created for Emirates Airlines with two signature scents, Revitalise and Tranquility, developed to be compatible with the airline’s ethical standards. Commenting on the renewal of the partnership, Mark Walton, CEO and co-founder of Voya, said: “We are delighted to see the continuation of our relationship with Emirates Airlines. They have been a valued partner of ours for the past three years and together our brands continue to strive to find ways to bring a sustainable luxury product and service to our clients.“ www.voya.ie
20
Above from left: Minister for Trade, Business & Employment, Pat Breen with an Emirates crew member and Stephen Creaner, executive director of Enterprise Ireland
www.europeanspamagazine.com
Business News & industry developments
Elemental Herbology extends European portfolio Europe: Elemental Herbology has partnered with 20 new spas in the UK and Europe in the past year, including the newly launched Spa at Carden Park, Cheshire; The Marker Hotel, Dublin; Silk Ferries Studio, Prague; and Vila Foz, Porto. The brand has worked to create new and exclusive spa treatments, including The Garden Therapy treatment at Carden Carolyne Beck Park, which incorporates fresh herbs and botanicals from the spa’s own garden. “We’re thrilled to have a place on the treatment menu in some of the world’s leading spas, and our continued growth in the spa sector reflects the dedication and passion of the Elemental Herbology team,” said Carolyne Beck, Elemental Herbology’s sales director. “Our new account wins are incredibly important in putting Elemental Herbology on the map and at the forefront of our customers’ minds when they think ‘luxury spa’.” Beck said the brand’s strategy for 2020 is to strengthen and develop its current partnerships in Europe and find new ones, particularly in Scotland, Ireland, France, Germany, Russia, Scandinavia and the Baltic countries. The brand is looking to increase its retail presence in Europe through both high-end retailers and department stores.
News in brief Six Senses London to open in 2023 UK: Six Senses is to open a hotel, wellness club and spa in west London in the former Art Deco Whiteleys department store. The property will offer 110 guest bedrooms and suites as well as 14 branded residences and a Six Senses Spa with highlights including 325sqm dedicated to fitness and a 20m indoor swimming pool. www.sixsenses.com
Hotel Lutetia awarded Parisian Palace Status
www.elementalherbology.com
GWI grows experience of its board of directors
FRANCE: The Set’s Hotel Lutetia has been awarded the prestigious Palace distinction, which is given to one Parisian property each year. The recognition comes 12 months after the reopening of the hotel and its 700sqm spa following a four-year restoration led by architect Jean-Michel Wilmotte. The hotel, located on the Left Bank and offering 184 bedrooms and 50 suites, now joins the list of 12 Palace Hotels in Paris and 19 more across the rest of France. www.hotellutetia.com
World Spa Awards winners announced
Lemi strategy sets sights on US wellness market ITALY/US: Following its extensive recent growth in Europe and the Middle East, leading spa equipment manufacturer Lemi has strategically expanded its operations to the US with the opening of a new distribution office. The group has appointed Alex Theofanous as vice-president of sales for Alex Theofanous the Lemi US office. Prior to his new appointment, Theofanous was a brand manager for Lemi and he will now be supported by a network of agents. “I’m very proud to be a part of this exciting new venture for Lemi,” said Theofanous. “The quality, craftsmanship and reliability of the Lemi brand is unparalleled. With the increasing demand for our products, the decision to open a direct subsidiary office in the US is a natural progression.” www.lemigroup.it
www.europeanspamagazine.com
Renee Moorefiled
Michelle Floh
Global: Leadership coach and workplace wellness expert Renee Moorefield PhD and health and wellness entrepreneur Michelle Floh have been appointed to the board of the Global Wellness Institute (GWI). Susie Ellis, chairman and CEO of the GWI, said: “I’m thrilled to welcome Renee and Michelle to the Institute’s Board of Directors. Their vast insights and unique backgrounds will inform many of the programmes, initiatives and projects the GWI develops in its goal to positively impact global health and wellness.” Moorefield has long been part of the GWI, chairing the Wellness at Work Initiative and helping to guide The Wellness Moonshot: A World Free of Preventable Disease campaign. Floh leads the Rona & Jeffrey Abramson Foundation, a non-profit focused on improving the health and wellness of families – and in partiular women and girls – around the world. www.globalwellnessinstitute.org
GLOBAL: Germany’s Lanserhof Tegernsee was named the World’s Best Medical Spa at the World Spa Awards 2019, held in Dubai in late 2019. The Spa at St. Martin’s Lodge in Austria was named the World’s Best Mineral & Hot Springs Spa. The Spa and Bath House at The Royal Crescent Hotel in the UK was named World’s Best Country House Hotel Spa, and Anantara Spa won World’s Best Hotel Spa Brand. www.worldspaawards.com
Porto Sani resort enhances spa as part of renovation GREECE: Following the completion of a E30m (£25.5m) investment, the all-suite Porto Sani is to debut in May 2020 with a revitalised 580sqm spa designed by Nimand Architects. Its wellness offering will be enhanced by a product partnership with Parisian brand Anne Semonin. Speaking ahead of the spa’s launch, Sani Resort’s group spa director, Spiros Gaitanidis, said: “With a unique focus on organic design, the newly refurbished spa has been designed to sooth the senses in a luxurious environment.” www.saniresort.gr
21
DEFINITION
LIFTING
LUMINOSITY
Enjoy our new beauty programme. A cutting-edge regime that includes Inhibit V-Neck À la Carte, a bespoke menu of specific spa treatments, along with a revolutionary at-home ritual. The made-to-measure solution for spectacular skin and well-defined facial contours.
Business News & industry developments
‘Energy-positive’ Svart spa to offer panoramic fjord views NORWAY: Billed as the world’s first energy-positive hotel, Svart is scheduled to open in Norway’s Arctic Circle in 2022. With a 360-degree view of the Svartisen glaciers and the Northern Lights, the 99-room property will house a 1,000sqm indoor-outdoor spa that will use sustainable, locally-sourced products, as well as an ecologically inspired farm and four restaurants. A collaboration between MIRIS, Snøhetta and Powerhouse, Svart will produce more energy than it uses and aims to be fully off-grid, carbon neutral and zero-waste within its first five years of operation. Located in Norway’s Meløy municipality on the Holandsfjorden fjord, at the base of the glaciers, Svart will be a glass-fronted, circular design in order to provide panoramic views of the fjord. The property will be built upon a weather-resistant wooden structure using poles that will stretch several meters below the fjord’s surface. This will ensure zero land impact and will also reduce seabed disruption without compromising on guests’ privacy. The hotel’s roof will be clad with Norwegian solar panels that will be produced using clean, hydro-energy to further reduce the overall carbon footprint, while energy-intensive building materials such as structural steel and concrete have been avoided as much as possible. The project will be overseen by Svart’s development director, Ivaylo Lefterov. www.svart.no/en
Sammy Gharieni set to be awarded ‘A Life of Beauty’ accolade in 2020
Carden Park chosen to host UK Spa Association’s spring event UK: The UK Spa Association (UKSA)’s Spring Networking Event is set to take place at Carden Park in Chester on March 4. Aiming to enable spa and wellbeing professionals to network, share information, build stronger relationships and collaborate with their peers in a friendly environment, two speaker sessions will discuss key issues and the operators-only national spa director assembly will follow the networking event. Attendees will enjoy a tour of the £10m (s11.8m) new Spa at Carden Park, designed by HB Architects with Barr + Wray interior design and spa consultant Nicki Kurran, which opened in early January 2020. UKSA chairman Adam Chatterley said: “We’re delighted to be holding our first event of 2020 at the incredible new Spa at Carden Park. There’s nothing quite like meeting industry peers, sharing ideas and insights and making valuable new connections that only really happen when you meet in person.” www.spa-uk.org
24
GERMANY: Sammy Gharieni, founder and CEO of treatment furniture manufacturer Gharieni Group, is to receive the ‘A Life of Beauty’ Award during the Beauty Düsseldorf event, which runs from March 6-8, 2020. The award honours leading professional figures who are considered driving forces within the beauty industry. With more than 30 years of experience, the Gharieni Group specialises in the manufacture of luxurious spa, wellness, cosmetic and podiatry treatment beds, which are sold in over 100 countries with subsidiaries on four continents. Speaking about the award, Sammy Gharieni said: “I am humbled and honoured to be recognised for bringing a new approach to our industry. “I will strive to continue in my quest to continually surprise and disrupt accepted norms for equipment by always being ahead of the trends and delivering exceptional service and impeccable design.” www.gharieni.com www.beauty-duesseldorf.com
www.europeanspamagazine.com
SPATEC 20 Europe
13-16 May 2020 | Anantara Vilamoura Algarve Resort | Algarve, Portugal
The journey to wellness begins with SPATEC Europe The one-to-one networking event of choice for spa operators and suppliers At SPATEC Europe, our well-balanced three day networking programme allows you to connect with key decision makers from the spa industry through a series of pre-scheduled one-to-one appointments, as well as during our less formal networking activities – and in luxurious 5 star surroundings too!
Sign up to join us today!
For more information contact Stephen Pace-Bonello, Event Director spacebonello@questex.com Tel +356 9945 8305 www.spateceu.com
@SPATECEvents
@SPATEC Events
Business News & industry developments
Seaham Hall’s Serenity Spa completes Technogym upgrade UK: Seaham Hall hotel and spa in Durham has unveiled the results of a £300,000 (E353,000) investment in the fitness offering at its Serenity Spa. Debuting in January 2020, a partnership with Technogym has seen the installation of new machines including multipowers, pulleys, treadmills, climbers, recliners, rowers and adducters. Users will also now be able to access Mywellness, Technogym’s cloud-based system that helps users to reach personalised goals. The extensive new gym has been tailor-made by the Italian fitness and wellness leader in line with Serenity Spa’s ‘mindfulness-focused vibe’. “Technogym shares Serenity Spa’s values,” said spa director Amanda Hardy. “We are committed to providing the ultimate gym experience for our members, ensuring their fitness and wellbeing align. Technogym’s scientific approach introduces new training methods and its technology responds with innovative tools including the unrivalled Mywellness app.” www.technogym.com | www.seaham-hall.co.uk
Appointments Six Senses senior team benefits from experienced appointments
European Spa announces prize draw winners European Spa is delighted to announce the winners of a prize draw run exclusively at the Spa Life International (UK) event in 2019. Participants in the competition subscribed to our new digital services, which are scheduled to launch this year. We partnered with several leading spas and spa businesses (including Champneys Health Resorts, pictured) to offer an array of prizes for professionals to enjoy. The winners were: Two night spa break for two at Champneys Sherrie Emery, CEO, Glow Bright Marketing Spa day for two with Spa Breaks Cheryl Hanna, spa sales manager, Barr + Wray Gift set from Thalgo Bob Schwering, director, Bellezi Premium Wellness Equipment Spa treatment for one at The House of Elemis, Mayfair Emma Stewart, commercial manager, Decléor
26
Spa treatment for one at Caudalie Boutique Spa, Islington Nikki Hoare, senior manager, spa development, Hilton Gift set from Voya Tania Druout, head therapist, Lucknam Park Spa Natura Bissé Limited Edition Diamond Extreme Cream Roberta Griffiths, spa director, The Spa at Armathwaite Hall
Global: Six Senses Hotels Resorts Spas has strengthened its senior team with two new appointments. Yee Pin Tan has joined Six Senses as head of design, bringing more than 26 years of experience in hospitality design to the new role. Yee previously worked alongside Ed Tuttle in Paris, where she honed her skills Yee Pin Tan designing Aman resorts worldwide. She spent the last three years based in Singapore as the design director of Jaya. Supporting and leading all the creative teams responsible for sectors including project design, spa and wellness, and technology, Yee’s new role will cover all the design-related areas that support the global expansion of Six Senses. In addition, Mark Sands has been promoted to vice-president of wellness. Having joined the Six Senses group in 2011 as area spa director, Sands has played a significant role in creating and launching many of Six Senses’ wellness initiatives. Prior to joining Six Senses, Sands worked at Ananda in the Himalayas for six years. Mark Sands Part of the InterContinental Hotels Group family, Six Senses currently manages 18 hotels and resorts in addition to 30 spas across 21 countries. The brand has a further 22 properties in its global development pipeline. www.sixsenses.com
www.europeanspamagazine.com
Business News & industry developments
Capri Palace boosts Jumeirah’s European portfolio ITALY: Global luxury hospitality company Jumeirah Group has been appointed to operate and manage the Capri Palace hotel in Italy. Located in Anacapri, one of the most exclusive areas on the island, and containing the wellness destination Capri Beauty Farm, the iconic property will reopen as Capri Palace, Jumeirah on April 23, 2020. Designed in the style of an 18th century Neapolitan palazzo complete with whitewashed walls and arched ceilings, Capri Palace first opened in the 1960s and a number of upgrades and refurbishments are now planned. Under the direction of Professor Francesco Canonaco, The Capri Beauty Farm medi-spa’s highly specialised signature treatments include the Leg School and Metabolic Response. José Silva, CEO of Jumeirah Group, said: “Capri Palace is one of Europe’s most recognised and well-respected hotels with a global reputation and following. We are proud and excited to welcome Capri Palace, Jumeirah into our portfolio.” The hotel’s current general manager, Ermanno Zanini, will continue in his role and take on additional responsibilities as regional vice-president for Italy and Spain for the Jumeirah Group. Taking over operations at Capri Palace, Jumeirah takes the brand’s existing portfolio to six properties in Europe, including hotels in London, Mallorca and Frankfurt. www.capripalace.com
New Treatwell CEO Kaji outlines the brand’s 2020 spa vision UK: Following the recent departure of Lopo Champalimaud from Treatwell, Kei Kaji (right) has become the online booking platform’s new CEO. Champalimaud, who co-founded Treatwell in 2008, handed over the CEO role to Kaji, who was previously the platform’s chief commercial officer. Speaking to European Spa, Kaji outlined his spa strategy for 2020: “We’re excited to launch our spa business in Ireland this year. After a decade of successfully partnering with hundreds of UK spa businesses, we look forward to supporting the Irish spa industry with all our marketplace, audience and customer insights.” Champalimaud will remain at Treatwell in an advisory role to both Kaji and the Treatwell board. www.treatwell.co.uk
28
Temple Spa enters Harbour Hotels
UK: Spa specialist Temple Spa has expanded its portfolio via a new partnership with Newhotel spagroup manager Carden Park luxury HarbouratHotels. The brand has launched into three Harbour Hotel HarSPAs in Southampton (pictured), Richmond and Guildford, where a selection of Temple Spa treatments and packages will be offered. Helen Cain, group spa manager at Harbour Hotels, said: “As one of the industry’s leading and most exciting spa brands, this is the start of a great collaboration. We are focused givingPark the has bestadded customer journey andtowe Spa aton Carden Stephanie Parry its look forward to working with Temple onmanager. evolving Assisting our spa experience provide an exceptional product and team Spa as spa spa directortoSteve treatment Ewing inrange.” overseeing the facilities and team at the Head of spa at Temple Spa, Sarah Ronchetti, added: “Temple Spa is absolutely thrilled to be working with the Harbour Hotels group as their primary spa partner. Both parties are dedicated to delivering exceptional treatments with passion and an outstanding and truly memorable guest journey; we feel certain this will be a long and fruitful partnership.” www.templespa.com | www.harbourhotels.co.uk
www.europeanspamagazine.com
Unique expertise in high-end personalized beauty care For 40 years, the Biologique Recherche Methodology has had a reputation for astounding effectiveness based on clinical approach to beauty care using pure, concentrated ingredients as well as innovative protocols like Seconde peau. The Seconde Peau treatment accelerates cell renewal and optimizes healing for a visible and immediate tightening effect.
Biologique Recherche - 32 avenue des Champs ElysĂŠes - 75008 Paris www.biologique-recherche.com - info@biologique-recherche.com
Business News & industry developments
Dates for your spa and wellness diary European Spa’s pick of this year’s unmissable exhibitions, shows and networking events
Beauty Düsseldorf
March 6-8, 2020 Düsseldorf Exhibition Centre, Germany With more than 1,500 exhibitors and 50,000 attendees from 32 countries, the event provides an international showcase for innovations and education, spanning sectors from spas and cosmetics to nails and wellbeing.
Spotlight event
www.beauty.de
World Spa & Wellness Convention
March 29-30, 2020 ExCel, London, UK The global networking event delivers a two-day programme designed to help senior management members of hotels and spas improve their skills and talents in order to grow their businesses. www.worldspawellness.com
Cosmoprof Worldwide Bologna
SPATEC Europe
March 12-16, 2020 Fair District, Bologna, Italy
www.spateceu.com
A leading worldwide event for the global beauty sector, Cosmoprof is attended by over 265,000 professionals each year. Split into three core areas of CosmoPack, Cosmo Perfumery & Cosmetics, and Cosmo Hair & Nail & Beauty Salon, the 2020 event will see a number of new initiatives introduced to enhance its spa and wellbeing offering.
May 13-16, 2020 Anantara Vilamoura Algarve Resort, Portugal A three-day event welcoming over 150 influential decision-makers from the spa, beauty and wellness industries. Around 1,000 one-to-one meetings and extensive networking will stimulate spa operators and international suppliers.
Healing Summit
May 18-19, 2020 Pine Cliffs Resort, Portugal Deliberately limited to 150 delegates ‘to create a collaborative atmosphere’, the seventh annual Healing Summit will return to Portugal and is primarily for business owners, hoteliers, healers and scientists to discuss ways to make positive changes through shared discussion.
Spa Life International (Germany)
June 22-24, 2020 Das Weitblick im Allgäu, Germany A three-day event centering on the release of innovative products, industry trends and discussion, as well as numerous networking opportunities and keynote addresses from leading figures in their field.
www.healingsummit.org
www.spa-life.international
Spa Life International (Ireland)
SpaFest
May 18-20, 2020 Galgorm Spa & Golf Resort, Co. Antrim, Ireland This year’s two-day event will provide spa professionals with a combination of new product innovations, shared industry insights, networking opportunities and quality management education. www.spa-life.international
Forum HOTel&Spa
June 4, 2020 The Four Seasons George V Hotel, Paris, France A meeting point for leading spa, hospitality and wellbeing professionals since 2008, this year’s event will see delgate discussions focus on a theme of ‘Thinking outside the box’. www.forumhotspa.com
30
September 28-October 1, 2020 Archerfield House, Scotland Aiming to provide a meaningful, educational and inspirational experience, the fourth SpaFest will again attract delegates from across the hospitality, spa and fitness industries who enjoy an unconventional event format. To book, email: spafest@madeforlifeorganics.com www.madeforlife.org
ISPA Conference & Expo
October 14-16, 2020 Gaylord National, National Harbor, MD, USA ISPA hosts global industry professionals at its annual event that comprises keynote presentations for business strategy and industry development together with networking events
This year, there will also be a special area dedicated to spa and wellness. Entitled ‘SPAce 99 | The Spa Experience’ and sponsored by CIDESCO, a temporary spa will be built in collaboration with several leading international wellness companies. The 2020 event will also have a special focus on major trends, technological innovations and treatments that will impact on the spa and beauty industry over the next 10 years. www.cosmoprof.com
and an exposition featuring the latest spa product innovations. www.attendispa.com
Global Wellness Summit
November 10-13, 2020 Tel Aviv, Israel The 14th GWS will see influencers and visionaries focus on the future of tourism, hospitality and travel with interactive sessions and panel-led discussions. Topics will range from digital healthcare innovation to the future of healthy, sustainable food and new technologies for the fitness, beauty, travel and mental and workplace wellness markets. www.globalwellnesssummit.com
Spa Life UK
November, 2020 (tbc) Venue: UK (tbc) The UK spa industry’s foremost event excels at providing spa professionals with an unparalleled combination of exposure to new product innovations. Shared industry insights, extensive networking, one-to-one meeting forums, interactive seminars, a gala dinner and the Good Spa Guide Awards complete its offer. www.spa-life.international
www.europeanspamagazine.com
©2020 OPI PRODUCTS INC. • CALL 01923 240 010 OR VISIT OPIUK.COM. MODEL IS WEARING MY CHIHUAHUA DOESN’T BITE ANYMORE.
— FEATURING MY CHIHUAHUA DOESN’T BITE ANYMORE
Discover the trendsetting colors of Ciudad de Mexico. Bring the world of art, heritage, and bold self-expression to your clients’ fingertips with the Mexico City Collection by OPI.
Shop these NEW shades in GelColor, Infinite Shine and Nail Lacquer.
opiuk.com • #OPI MEXICOCITY • #COLOR IS THE ANSWER
Spas Aqua Sana, Center Parcs Longford Forest, Ireland
32
www.europeanspamagazine.com
Spas Aqua Sana, Center Parcs Longford Forest, Ireland
Forest bathing for the Emerald Isle In an exclusive report, European Spa heads to County Longford in the heart of Ireland to experience the recently opened Aqua Sana at Center Parcs Longford Forest, one the country’s newest and largest spas
I
R E P OR T BY S A R A H C A M I L L E R I
n July 2019, the stunning new Center Parcs Longford Forest resort proudly opened as the sixth short-break forest village to be realised by Center Parcs UK and its debut in the Irish market. The E233 million (£198 million) holiday village, near Ballymahon, took just two years to build on time and on budget. Welcomed by the Irish government, the development is projected to inject E32 million into the country’s economy each year. Furthermore, the new resort has created over 1,000 local jobs and can deliver Center Parcs’ award-winning short-breaks formula to up to 250,000 visitors annually. Set out over 395 acres of woodland, the resort offers 466 forest lodges and 30 Lakeside apartments, which can accommodate up to 2,500 guests on three- or four-day breaks all-year-round. While slightly more compact than its renowned sister resorts in the UK, Longford Forest packs a big punch when it comes to family experiences; with 100 indoor and outdoor activities, a range of shops and restaurants, a picturesque boating lake, the iconic Subtropical Swimming Paradise and, of course, the very latest Aqua Sana forest spa. The resort’s general manager, Daragh Feighery, believes the E10 million standalone spa is “absolutely integral” to the Longford Forest experience. “The spa gives guests the opportunity to ‘break away’ during their time with us, and offers a memorable experience for those joining us for spa breaks and days,” he says. “Health and wellness is very topical in Ireland right now and this interest in self-care presents us with a great opportunity. Our Aqua Sana is perfectly timed as it really delivers a premium experience, giving people a chance to invest in themselves and their own wellbeing.” Clockwise from far top left: Each brand partnering with Aqua Sana Longford Forest offers a signature treatment; the refreshing outdoor hydrotherapy pool; cosiness and comfort in the Scandinavian Snug; the spa’s discreet entrance
www.europeanspamagazine.com
Tucked away from the bustle of the main village, the spa is surrounded by tall pines and private gardens lined with silver birches. Covered walkways allow guests to roam outside regardless of the weather, to enjoy a heated outdoor pool, hot tubs and a cosy Scandinavian Snug. The spa’s discreet entrance belies its impressive 2,500sqm size and the light and spacious reception area serves four key roles: guest check in; a generous express treatment area offering Elemis products and makeup and brow services from Mii; a well stocked retail area; and an area for luxury manicures and pedicures by OPI. The changing rooms, elegantly finshed by Porcelanosa and Hansgrohe, lead onto a memorable inner sanctum that follows the Aqua Sana blueprint of providing three distinct zones: an extensive thermal area with 21 different spa experiences; the large Vitalé Café Bar and outdoor terrace; and a dedicated zone with 14 treatment rooms and two post-treatment relaxation spaces with access to a private garden. Closer to nature Building upon over 20 years of spa expertise, Center Parcs’ in-house spa team worked closely with leisure and wellness professionals, including UK master architect Holder Mathias; advising consultant Don Camilleri of HL Concepts; London design studio Sparcstudio; Austrian thermal and wet spa experts Schletterer and FT Leisure; project manager Edmond Shipway; and Irish contractor John Sisk and Son. Together they have instilled in the spa a
“Health and wellness is very topical in Ireland right now and this interest in self-care presents us with a great opportunity.” Daragh Feighery General manager, Center Parcs Longford Forest
33
Spas Aqua Sana, Center Parcs Longford Forest, Ireland
beautifully executed new spa concept, inspired by the Japanese tradition of shinrin-yoku, or forest bathing, that makes Aqua Sana Longford Forest stand out from its peers. The brand’s thermal zone, previously presented as ‘World of Spa’, has evolved to offer four ‘forests within the forest’. These distinct zones, designed by Sparcstudio with heat installations by Schletterer, include Nordic Forest, Hot Springs, Volcanic Forest and Treetop Nesting. Group spa manager Kay Pennington, who leads the spa teams across all six Center Parcs spas in the UK and Ireland, is responsible for the treatment menu, the offer and maintaining brand standards. “As our newest spa, we wanted to design something completely unique and different for Ireland,” she explains. “We surveyed guests from all of our five spas and many said the key reason they loved Aqua Sanas was because of their forest settings. So, we realised that we had this great platform that we were under utilising.” At Longford, guests are encouraged to self-navigate a therapeutic journey of heat experiences, relaxation spaces, pools, hot tubs and fresh air in the garden. Each forest zone has a unique aesthetic and soundscape, inspired by the cold ice climate of the Nordic regions, Volcanic geothermal landscapes and Japanese mountain onsen. Understanding the value of powering guests down and giving them time to relax is central to each experience. Treetop Nesting, for instance, celebrates the world’s rainforests with a Forest Glade steam room and three different relaxation zones: Forest Relax, Sweet Slumber and Deep Relax.
“The Longford team is professional, strong, determined, committed. I feel so blessed to have them here; their hearts and minds are truly connected.” Kay Pennington Group spa manager
34
Clockwise from above left: The chromotherapeutic Forest Rain Walk; the Forest Garden is a place of calm at the spa’s centre; a team of 22 therapists aim to deliver a memorable experience for every guest; the reception area offers check-in, express treatments, retail opportunities and mani-pedi services
Recruiting for success As well as attracting the best design and build partners, recruiting an excellent spa team was another natural priority. “While the spa was being built I completely focused on finding the right team,” says Pennington. “We needed a minimum of 22 therapists for opening, as well as a strong, experienced leader. Our spa manager, Caroline Newton, was the first appointment, then we set about finding our spa team. People knew that Center Parcs was coming, so, thankfully, by April 2019 we were fully recruited.” With 20 years of industry experience, Newton is emphatic about the role that the spa team plays in delivering a memorable experience. “It’s so essential to have the right team,” she explains. “They are the backbone and we have a huge volume of guests to look after each day so our team structure is vital to ensure excellent service. “The spa benefits from a total team of around 70 people, including technical services and housekeeping. Running the spa we have a dedicated spa team comprising 22 therapists,
www.europeanspamagazine.com
Spas Aqua Sana, Center Parcs Longford Forest, Ireland
Behind the project: Wellness design How a long-term relationship with designers at Sparcstudio has led to the creation of high-level wellness design at Aqua Sana Longford Forest Based in London, Sparcstudio has built a glowing reputation over the last ten years by realising some of the UK’s leading spas. These include notable recent projects such as The Spa at South Neil Fairplay Lodge and Sopwell House, as well as award-winning projects including Dormy House and Calcot Manor. The company has also gained significant experience and high levels of trust from working with Center Parcs to create previous Aqua Sana spas. “Center Parcs has taken us under its wing, nurtured, valued and embraced our creativity, and the results speak for themselves,” says co-founder Neil Fairplay. “Designing the latest Aqua Sana gave us a chance to combine all the experience we gained in developing spas at Woburn Forest, Sherwood Forest and Longleat Forest in a new build project.
www.europeanspamagazine.com
“I think we have created an intuitive, sensory experience; a relaxing environment with little need for signposting as the guest instinctively responds to the flow of the spa.” According to Fairplay, one of the key design roles was to create an environment that would encourage guests to decompress and relax quickly; one example of this is the Nordic Sauna in the Nordic Forest experience (pictured below). “It has a huge picture window on to the woodland,” he says. “You almost feel like you are taking a sauna in a glade out in the open air. “We also love the swim-out pool and how this body of water seamlessly connects the inside and out. Another stand-out area is the Forest Garden at the centre of the spa (above left). This is a double-height space with natural light streaming in from a central skylight and air plants hanging over a water feature – a perfect place to unwind.” www.sparcstudio.co.uk
35
Spas Aqua Sana, Center Parcs Longford Forest, Ireland
seven spa attendants, three assistant spa managers and a dedicated floor manager who is totally focused on operations. “Three assistant spa managers also have key responsibilities; one looks after retail, one deals with treatments and the third oversees the whole thermal spa. We are successful because of this structure – we divide and conquer!” According to Pennington, pre-opening training also boosted team-building. “We trained off-site, which is quite unusual but allowed all our therapists to be together. We were very fortunate to be offered a training school in Athlone and I can’t thank them enough as this meant we were able to perform all of our product house training under one roof. Our long-term partner, Ellisons, also helped provide all the kit required for training and has delivered a great service in supplying all our Esthetix electric couches, Living Earth Crafts pedicure thrones and consumables.” Going forward, team wellbeing is high on Pennington’s list of priorities. “One of the unique things about working for Aqua Sana is
“Every day I think ‘look at this place, look at what we have’... We want every guest to leave feeling rejuvenated, replenished, refreshed and relaxed” Caroline Newton Spa manager
36
Clockwise from top left: Foot baths provide therapy for the sole; Treetop Nesting includes the atmospheric Forest Glade steam room; a guest enjoys a rejuvenating face mask
that we have a maximum massage limit for our therapists,” she reveals. “This reduces stress and it keeps our therapists motivated. The Longford Forest team is professional, strong, determined, committed. I feel so blessed to have them here; their hearts and minds are truly connected.” Key partnerships Aqua Sana has built close relationships with its key suppliers over the years to ensure a comprehensive menu of face and body treatments, and the brand’s debut in Ireland provided the opportunity for the spa team to create a new menu. “Elemis was a natural choice as our headline brand, reflecting it’s leading position in Ireland, as well as being a respected British brand,” says Pennington. “We also selected Voya as an increasingly popular Irish wellness brand that provides restorative and balancing treatments. Voya also offers completely recyclable packaging, which is popular with our environmentally conscious guests.” Newton continues: “On the menu, guests can select from 50 treatments and each brand has its own signature offering created especially for Longford Forest, such as Elemis Deeply Nourishing Face and Body. Brands that are organic, vegan or attained through natural products are also winners here in
www.europeanspamagazine.com
Spas Aqua Sana, Center Parcs Longford Forest, Ireland
Right from top: Spa al fresco in the Hot Springs Garden; getting glacial in the Ice Cave; warming up again in the fireside relaxation room
Ireland. Voya offers its Restore and Rebalance signature – a detoxifying treatment designed to rebalance and restore moisture to the body.” British organic brand Made for Life was also selected for its Cancer Touch training. “We wanted to reflect the treatment menu we have in our other five spas, focusing on wellness treatments,” says Pennington. “Our therapists have really engaged with the Cancer Touch training and guest feedback has been fabulous.” Future forest vision This new Aqua Sana is something fresh and unique for Irish spa lovers, with its unique forest spa concept and exceptional wellness design that draws on the natural beauty of the surrounding woodland. “We’ve got so much to play with at Aqua Sana Longford Forest because we’re surrounded by beautiful forest and have such a comprehensive spa offer,” enthuses Pennington. “Of course, we will continue to innovate our treatment menu and retail, but the key revenue driver for us are our spa sessions, which account for 60% of our revenue. They offer exceptional value thanks to our vast range of therapeutic spa experiences. “Today, Aqua Sana is much more wellbeing focused – we talk to guests about their lifestyles and how various products and techniques can bring value to them,” she states. “We will continue to build on our popular Discovery sessions, which cover wellbeing topics such as superfoods, sleep or guided inhalation, to get our guests focused on mindfulness and relaxation to make the most of their time with us.” For her part, Newton has her sights set on providing the very best guest experience in Ireland. “I enjoy the morning walk around first thing,” she reveals. “I walk the whole building – it really sets me up for the day. Every day I think – ‘look at this place, look at what we have.’ Ultimately, my team and I want all our guests to feel like they’ve been somewhere that is so amazing they want to tell everyone. We want every guest to leave feeling rejuvenated, replenished, refreshed and relaxed.” AQUA SANA, CENTER PARCS LONGFORD FOREST +353 1890 812820 | www.aquasana.ie CEO: Martin Dalby Development and construction director: Paul Kent General manager: Daragh Feighery Group spa manager: Kay Pennington Spa manager: Caroline Newton Opened: September 2019 Spa investment: €10m Spa size 2,500sqm Treatment rooms: 14 Main contractor: John Sisk and Son Project management consultant: Edmond Shipway Architect: Holder Mathias Architects Advisory consultant: Don Camilleri, HL Concepts Interior design: Sparcstudio Facilities: 21 experiences including saunas, steam rooms, relaxation rooms, footbaths, hot tubs and an outdoor heated hydrotherapy pool Pool design and installation: FT Leisure, Devin Consulting Thermal experiences: Schletterer Tiles, sanitary fittings: Hansgrohe, Porcelanosa, Furnishings and indoor planting: Andy Thorton, Green Interiors, Alexander Rose, Atmosphera Product houses: Elemis, Voya, Made for Life, Mii, OPI Treatment room textiles and sundries: Esthetix, Living Earth Crafts, Ellisons, Mitre Linen Management software and cashless system: Elite and Pro-access
38
www.europeanspamagazine.com
isa-half-page-portrait-3mmbleed-20jan2020.pdf
1
20/01/2020
18:25
Introducing Enigma... As used by Centre Parcs Aqua Sana Spa* Mitre Linen’s Engima towelling range has been developed in consultation with some of the world’s leading spas. Fast-drying Enigma vat-dyed towels, made from super-soft 550gsm cotton C
M
Y
CM
MY
CY
CMY
K
Available as hand towels, bath towels and bath sheets Matching reversible treatment blanket also available
“Beautiful, soft and fluffy towels - will be buying more.” – Mitre customer review
Visit mitrelinen.co.uk or call our award-winning customer service team on 01685 353456 *Longford, Ireland
Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA
DEFINING SPA. SINCE 1928.
Chalet Anna Maria, Photographer Alex Kaiser, Austria
As a global manufacturer of premium saunas and spa solutions, we know what it takes to become a talking point: outstanding comfort and uncompromising quality. To bring each customer’s unique vision to life we select only the finest materials and craft them with passion and painstaking care. Let us inspire you and help you offer your guests a one-of-a-kind spa experience. Find out more at www.klafs.com
Eden Roc, Switzerland
KOKON Corporate Campus, Liechtenstein
Wellness European Spa Trends 2020
TRENDS 2020 We spotlight eight pioneering wellness concepts that are shaping the expectations of spa guests, showing how the most progressive spas are evolving to meet demand RE P O RT BY SARAH CA M I L L ER I , M A R K S M I T H & S A R A H TOD D
42
www.europeanspamagazine.com
Wellness European Spa Trends 2020
In the US, Canyon Ranch is dedicated to shaping its guests’ inner journeys
T
1
Spiritual renaissance
his year, ‘health is the new wealth’ is more than just a mantra. Spas everywhere are seeing a rise in demand for immersive ‘self-actualisation’ retreats. If 2019 focused on mental wellbeing and self-care, 2020 heralds a deeper dive into spiritual wellness to help people thrive and renew their sense of purpose. Spa guests now want more than a typical treatment menu. They want to embark on journeys of self-discovery, to increase their resilience and receive holistic advice to live their best lives. Expect an upsurge in expert-led wellness retreats at spas everywhere, not just the leading destinations. These initiatives will educate, mentor and provide tools for every life stage or challenge, including stress and burnout, matters of the heart, sleep hygiene and digital and electromagnetic field detoxing.
Making connections Wellbeing pioneer Canyon Ranch’s Tucson health resort in the US (pictured left) is devoted to shaping its guests ‘inner journey’. A beautiful Meditation Garden invites guests to explore and connect more deeply with what brings value and meaning to their lives. Inside, highly experienced spiritual wellness providers deliver treatments including Crystal Sound Activation, where high-frequency, gemstoneinfused Alchemy Crystal Singing Bowls are placed directly on the guest’s body to gently deliver deep resonance. ‘Rite of Passage’ sessions further help guests to create or move through a significant life change. Providing deeper connections, more spas are also reimagining ancient wisdom to create more esoteric offerings. Modalities such as reiki, Pranayama breathing, crystal and sound healing, laughter therapy, tapping, shamanism and mentoring are all part of this renaissance.
Spiritual alchemy Welcoming a wealth of visiting wellness practitioners means many leading spas around the world are adding both depth and authenticity to their existing wellbeing offers. One of the most comprehensive range of practitioners can be found at Six Senses Spas, whose visiting experts cover modalities such as Chinese medicine, osteopathy, spiritual healing, inner child therapy, dream work and aura reading. New approaches to healing are paving the way for a more mindful approach to lasting inner peace and happiness. In Italy, the Glowing Flow concept at Preidlhof, created by global wellness experts Patrizia Bortolin and Stefano Battaglia, combines wellness and spa experiences with a ‘psycho-emotional’ approach while the Ayurveda Resort Sonnhof, Austria has hosted retreats with shamanic healer Gabrielle Scharnitzky.
www.europeanspamagazine.com
43
TRENDS
2020
T
2
Sexual wellbeing
he impact of menopausal hormone changes, which have been endured in silence by generations of women, is now a topic of mainstream conversation and influencing the menus of progressive spas around the world. As these taboos are broken, 2020 will see a rebooting of the menopause with a wave of dedicated products, treatments and programming designed to serve an estimated 13 million women in the UK alone, who are either peri- or post-menopausal. The symptoms of menopause can last up to 15 years and more than 60% of women experience their effects, including behavioural changes, with almost half reporting feelings of anxiety or depression, according to recent information from the Nuffield Foundation Research Group.
Promoting a positive outlook
On the spa treatment menu, terms such as ‘anti-ageing’ are being superseded by life-affirming language like ‘healthy’ and ‘dynamic’ ageing. Many progressive spa brands such as [comfort zone], Clarins and Natural Spa Factory are beginning to offer dedicated
products, protocols and lifestyle advice. “Menopause is a life stage that is fuelled by hormonal changes and these go to the core of being a woman,” explains Dr Alyssa Burns-Hill, hormone health specialist and [comfort zone] Scientific Committee member who helped develop the brand’s Sublime Skin Hormon-Aging range. “These changes impact a woman’s sense of herself and her relationships. This is a time when she realises that it is much more important to look after herself if she wants to continue looking and feeling good.” A growing number of international spas are offering dedicated menopause retreats including: Lifehouse Spa, UK; Portugal’s Longevity Health and Wellness Hotel; and the Nescens Better Ageing Programme, La Reserve, Switzerland. Beyond spa, dedicated retreat specialists, such as Platinum Healing in Lincolnshire, UK, founded by clinical hypnotherapist, psychotherapist and transformational coach Kate Tyler, focus on energetic, emotional, physical and psychological wellbeing. These retreats aim to offer women information as well as a range of tools to help continue a positive approach to life at home.
Hitting the V spot Growing female empowerment is also taking the taboo out of addressing intimate health issues. Sexual health is now seen as a vital component of self-esteem, catalysing the launch of new, hi-tech vaginal rejuvenation spa services and an innovative array of Femtech products. Treatments available include vaginal tightening, while urinary leakage and painful sex and dryness can be eased with the aid of some simple procedures. New York-based VSPOT Medispa, founded by US entrepreneur Cindy Barshop, aims to expand into Europe in 2020 with a location in London. The brand’s unique spa concept offers a range of intimate health treatment programmes, including: Ultra Femme 360 radio frequency to restore vaginal function, appearance and sensation; and O-Shots, to aid orgasm. Already established in London, EF MediSpa group, founded by Esther Fieldgrass in 2006, offers a range of rejuvenation treatments to help tackle many common intimate female health issues.
44
www.europeanspamagazine.com
Wellness European Spa Trends 2020
3 A
Travellers going solo
growing sector that many spa operators are now embracing, solo wellness tourism offers a diverse range of life-enhancing experiences for people travelling alone. Empowering, adventurous or simply in search of solitude, a solo retreat allows each guest to choose a programme that enables self-reflection and provides space for the ultimate in self-care. Specialist operators like Wellbeing Escapes have embraced the solo market for some time and up to 75% of its guests are single people seeking life-changing retreats. “Female guests tend to choose group fitness and yoga environments, favouring focused destinations like Kamalaya in Thailand, SHA Wellness Clinic in Spain and Greece’s Euphoria Retreat,” says Wellbeing Escapes’ founder, Stella Photi. “Solo male travellers are also very focused on their health, choosing an annual detox, to lose some weight, or an intense fitness option.”
On the increase
According to the Global Wellness Institute, wellness tourism has grown 6.5% annually between 2015-2017 and people made 830 million wellness trips in 2017 with a growing number of these attributed to solo travellers. Booking expert Spabreaks.com reports that solo online bookings grew 10% between January and October 2019, and there was a 164% increase in sessions from users Google-searching terms related to ‘solo spa’.
www.europeanspamagazine.com
Euphoria Retreat in Greece aims to provide physical and emotional transformation
The Health and Fitness Travel agency concurs, citing a 23% increase in solo travellers reserving wellness holidays in 2019. Historically, solo wellness travel has been dominated by female guests, however, Health and Fitness Travel notes a 33% increase in men individually booking health and fitness trips in 2019. Supplements for single occupancy can be a barrier and meal times can be daunting, but spas can help by providing special rates for singles and adapting their programmes to create a social environment that connects guests during their stay. Offering a range of educational and movement classes is also a popular move. With the correct balance of price, programme and sociability, the solo wellness traveller provides a growing opportunity that few spas can dismiss.
Bringing people together In 2020, Spabreaks.com will champion the solo traveller, working to ensure this group is not marginalised due to travelling on their own. “We have been working to create solo spas, offering spa days and breaks with benefits including no single supplements; ‘friendship’ tables so you can have lunch with other solo travellers if you would like to; and dispensing with service charges on room service if you would prefer to have dinner without going to the restaurant,” says Spabreaks.com founder Abi Selby. “These are all things that we have found customers want but can’t find in the spa and travel market.”
45
Wellness European Spa Trends 2020
TRENDS
2020
4 A Styku body analysis at Grantley Hall’s ELITE Performance Centre, UK
I
Bio-hacking for longevity
nfluencing health, fitness and general wellbeing are primary goals for many people at destination spas and wellness retreats. In 2020, this takes on added significance as guests aim to ‘bio-hack’ their health with the aid of the latest analytical tools, technology and innovations. DNA analysis, blood tests and body scanners can help the selection of a range of superfoods, healing modalities, fitness regimes, vitamin infusions and tailored supplements to help guests in their quest to feel younger for longer. Preventative health is part of the vernacular among today’s wellness audience and people are more conscious of what they eat and how they move. Conscious consumerism and a change in eating habits has seen the number of vegans in the UK quadruple to 600,000 since 2014, according to a survey by the Vegan Society, a fact that every spa needs to respond to.
Advancing through technology
Work by Original FX Mayr, Viva Mayr, and the Lanserhof Group has demystified the practice of intermittent and therapeutic fasting. Meanwhile, science offers personalised testing and individual programmes finely tuned to meet personal health, fitness, gut and DNA profiles. SHA Wellness Clinic, Spain, has introduced live blood analysis, a diagnostic designed to reveal early signs of illness. Elsewhere, the Lanserhof Group has opened what is arguably the most advanced gym in London, at Lanserhof at The Arts Club, where MRI scans
46
are used to analyse functionality alongside personalised IV drips and health checks. Although not completely new to medi-spas, advanced technology is bringing this trend to the forefront. Genetic testing and bio-hacking was recently launched at Red Mountain Resort in Utah, US; and the Beverly Hilton in Los Angeles, US, has just opened Upgrade Labs, a bio-hacking health and fitness facility. “Bio-hacking is the process of changing the environment outside of you and inside of you so you have full control of your biology,” explains Amanda McVey, Beverly Hilton’s vice-president of experience and programming. “This data-driven approach allows you to make healthy choices that will upgrade your body, mind and life.”
Ultra-personalisation Personalisation has been a by-word for the spa industry for the past decade, but as science develops, clients in 2020 and beyond will expect products and services to be ultra-personalised. Launching at Lanserhof at The Arts Club, London, bioniq LIFE is a range of supplements developed using artificial intelligence, a blood test and consultation with a nutritionist. The specialised formula, blended into tiny granules, comprises up to 120 components. Elsewhere, the ELITE Performance Centre at Grantley Hall in Yorkshire, UK, offers cryotherapy, altitude training and advanced health analysis with the Styku 3D body scanner and medically approved Tanita MC980 body composition monitor, which measures muscle mass, fat and metabolism.
www.europeanspamagazine.com
Wellness European Spa Trends 2020
5 T
Beauty with benefits
he prestige beauty market in the UK was valued at £27.2 billion (s32.2 billion) in 2019, according to researchers at NPD Group. As the market continues to evolve, alternative healing and wellness modalities are being incorporated into new products, treatments and spa journeys. Last year, searches for crystal therapy increased 12% with those for energy therapy up 25%, according to Treatwell. ESPA has added mindfulness to its massage offering and Aromatherapy Associates has demonstrated how forest therapy can be incorporated into wellness rituals in a meaningful way. Taking it a step further, Weavers’ House in Suffolk, UK, has developed a Mind Therapy Massage to address stress, anxiety, depression and sleeping disorders. Tailored to each client, it features a deeply relaxing, holistic massage with guided hypno-meditation by specialist Lizzie Falconer.
Hope for hemp
The popularity of CBD oil has created a whole new range of opportunities, with multiple brands launching to market. An active, non-psychoactive compound found in cannabis, CBD is reported to help calm and soothe inflammation from acne, eczema and psoriasis, promoting relaxation,
www.europeanspamagazine.com
MariPharm products are available at Rudding Park, UK
reducing anxiety and depression, and assisting in pain relief. The International Spa Association believes this will be the next big thing in beauty, and research for the UK-based Centre for Medicinal Cannabis found that 1.3 million people use CBD products as part of a market that has doubled in size, year-on-year, for the past three years. Estimated to be worth £300 million in 2019, this presents a unique opportunity for spas in the UK. Collaborating with MariPharm, Rudding Park in Yorkshire, UK, allows guests to add a CBD Experience to any treatment. This includes a CBD-infused foot cleanse or hand wrap and the option to have CBD oil sprayed under the tongue. Therapists can also apply CBD oil to any parts of the body in need of healing and treatments conclude with CBD tea and a CBD chocolate.
Crystal rituals Crystal therapy is going mainstream as guests seek more from their beauty rituals. Spas are providing therapies designed to boost energy and aid healing. At the new Raffles Spa in Singapore, for example, guests are welcomed with a glass of gemstone-infused water before its Signature Gemstone Massage. Derma rollers made of jade, rose quartz or amethyst are one of Instagram’s most popular at-home beauty tools and #jaderoller has been shared over 90,000 times. In the spa, these can be used in facials, such as the new signature treatment at Aqua Sana Longleat Forest.
47
6
Wellness European Spa Trends 2020
TRENDS
2020
T
Digital tribes
he growth of online social communities and tribes is one of the great success stories in the world of wellness. Social media channels bring people together to share health goals, challenging and motivating each other through connections and communities. Digital fitness is leading this global movement with and the UK’s £4.9 billion (d5.8 billion) fitness industry is predicted to grow to £5.3 billion by 2023, according to market research group Mintel. Connecting with each other online in real time through apps, many of these digital users also participate in existing social media networks to build their communities through branded pages on Facebook or Instagram. In the Fitbit app, users can add friends and family, challenging each other while competing for steps in leader boards.
On your bike
Peloton, one of the biggest disruptors in the health and fitness market, has over 1.4 million community members and more than 563,000 paying subscribers. Its USP is an exercise bike, installed in user’s homes, that features a screen through which riders can either join one of 48 live-streamed spinning classes each day, or opt into pre-recorded classes from their favourite instructor. SoulCycle, a pioneer of studio-based cycling classes, is launching its own at-home cycle with on-demand classes in the US this year with the UK set to follow. Elsewhere, the Strava app tracks cycling and running exercises, using GPS data to record and monitor activity and connect people through sharing their achievements. Strava added one million users every month during 2019 and currently boasts 48 million registrants on its platform. The Nike Training Club app is another development that rewards users, who can share achievements with friends and family on social media for feedback and encouragement. The impressive performance of digital communities is not limited to fitness-based apps though. Gwyneth Paltrow’s Goop has 1.2 million followers on Instagram and over half a million on Facebook, while the website Noom offers weight-loss advice and nutritional programmes to its 700,000 followers on Facebook.
Technogym on-demand Technogym has joined the on-demand digital revolution with the launch of Technogym Bike (pictured). The first product to be integrated into the Technogym Live platform, it offers live or on-demand indoor cycling classes run by the most sought-after fitness trainers from studios around the world. Integrated with Mywellnesscloud, the new Technogym Bike enables participants to enjoy their favourite indoor-cycling class whether they are at a hotel fitness suite, their local club or at work. In the UK, fitness studio 1Rebel has partnered with Technogym to virtually transport members across the world into its London studio with on-demand, live-streamed or pre-recorded rides.
48
www.europeanspamagazine.com
Halo Trolley Light up your spa with the Oakworks Masters’ Collection Halo Trolley
LED under top lighting
Convenient pull out work shelf
Up to two warming drawers
Hidden casters system
www.spatables.com international@oakworks.com
001 717.759.3125
Wellness European Spa Trends 2020
TRENDS
2020
7 M
Biophilic design
eaning ‘love of nature’, biophilia is the theory that humans have an innate connection with nature and natural processes – an idea popularised by the American biologist Edward O. Wilson in the 1980s. Blending nature into design has been shown to reduce stress, blood pressure levels and heart rates while boosting productivity, creativity and wellbeing. Biophilic design covers everything from dynamic, natural lighting that appeals to our circadian rhythms, to algae facades and green walls and roofs that increase oxygen levels. Thailand’s Kamalaya Wellness Sanctuary & Holistic Spa on the southern shores of Koh Samui beautifully celebrates biophilic design concepts. The work of artist and architect Robert Powell, who wanted to emphasise the sacred spirit of its location, discreet buildings and contemplation points softly meld with the landscape and the wellness centre and accommodation are built around trees and boulders. The Sky Spa at Holzhotel Forsthofalm in Austria also incorporates a wealth of natural materials, light-filled spaces and sustainable elements to subtly enhance its guests’ sense of calm. With wooden buildings said to lower the heart rate and reduce stress, the hotel is built entirely from sustainably-felled ‘moon wood’, cut during a positive moon phase, and anchored with 200,000 dowels.
A global future
According to a study by the United Nations Department of Social and Economic Affairs, two-thirds of the world will live in cities by 2030. With this ever-increasing urbanisation and disconnection from the natural world, designers are increasingly incorporating
50
direct and indirect natural elements into their work. Examples around the world illustrate how design can be used in an extrinsic way to boost health and wellbeing in urban settings. These include the Boeri Studios-designed Bosco Verticale (Vertical Forest) skyscrapers in Milan, Italy, as well as Rubens Hotel in London, UK, which features a 350sqm ‘living wall’ vertical garden consisting of 10,000 plants to encourage wildlife.
Closer to nature Promoting biophilic, sustainable design that celebrates its location, spa design is being revolutionised by investors who recognise the potential of this approach. Italian designer Matteo Thun’s iconic Vigilius Mountain Resort (pictured) is at 1,500m above sea level on the Vigiljoch mountain. The resort’s spa exemplifies a symbiosis between nature and architecture and is synergistic with healthy living in its purest form. Thun’s design concept followed a principle of ‘eco, not ego’ with energy-saving triple-glazing throughout and natural materials dominating the construction, providing a unique aesthetic. With studies suggesting that green spaces can inspire creativity and improve brain function, global businesses such as Apple and Google have invested heavily in similar design concepts. One of the best examples of biophilia can be found at Amazon’s headquarters campus ‘The Spheres’ in Seattle, US, which were designed by NBBJ and landscape firm Site Workshop. Covered in pentagonal hexecontahedron panels, the three glass conservatories serve as an employee lounge and workspace and house around 40,000 plants. Amazon’s horticulturist, Ben Eiben, included thousands of plants and installations. The Spheres utilises a lot of horizontal space as well as 372sqm of vertical vegetation; a globally significant vertical living wall.
www.europeanspamagazine.com
NEW
BODY STRATEGIST
Discover the new and improved Body Strategist, clinically designed to ďŹ rm and tone the skin. With clean formulas, enhanced eecacy, higher percentages of natural origin ingredients and a complete professional ooering. Commit to excellence. Become our partner. Call +44 203 3010496 or send an email to infocz@comfortzone.it www.comfortzone.it
Wellness European Spa Trends 2020
TRENDS
2020
S
Modern mindfulness
etting aside a little time for the health of your mind is nothing new – the ancient practice of mindfulness, which has its origins in Buddhist psychology, is more than 2,500 years old. Having crossed over into the mainstream, with CEOs and celebrities alike now extolling the many virtues of mindful moments in varying forms, finding calmness and focus in an ever more switched-on and stress-filled world has never been more important. Many forward-thinking spas and wellness groups already have long-established mindfulness and meditation programming as part of their core offer. Gaia House in South Devon, UK, boasts one of the largest meditation centres in Europe and offers silent retreats in the Buddhist tradition, although all faiths are welcome. Elsewhere, global spa and wellness groups such as Champneys, Lanserhof, Anantara and Aman Resorts offer specialised mindfulness and meditation programming to help guests gain a renewed sense of calm and self-awareness. As Mandarin Oriental’s group director of spa and wellness, Jeremy McCarthy states, mindfulness is an important trend for the group’s spa portfolio: “We work towards featuring more meditative, calming practices in our spas, from calligraphy classes,
8
tea ceremonies and singing bowls to gong baths, meditation workshops, digital detox retreats and Tai Chi among others. We believe mindfulness is not just a fad, but an important strategy for nurturing our minds in the age of technology.”
Counting the ways to be calm
Beginning with the next generation, progressive educationalists in UK primary schools are teaching simple ‘mini-mindfulness’ techniques to children from three years old, to build emotional resilience and help manage their overall mental wellbeing. Further afield, walking meditation is an increasingly popular activity, while mass meditation movement The Big Quiet provides large-scale moments of connection and unplugged performances around the world. Recognising the importance of nature to our sense of wellbeing, forest bathing practices are also increasing in popularity and the emergence of Blue Mindfulness, as pioneered by marine biologist Dr Wallace J. Nichols, encourages people to spend time in, under and around water to positively impact their emotional, physical and spiritual wellbeing. This is something many spas and wellness centres can easily cater for. Exercising mindfully is also on the rise; intuitive exercise, or intuitive movement, is the practice of connecting and listening to your body to understand how it feels and what type of movement it needs. A 2016 US study by researcher Justine Reel, PhD and her team defines ‘intuitive exercise’ as an awareness of the senses while moving and ‘attending to one’s bodily cues for when to start and stop exercise’. A celebration of fitness diversity, intuitive movement is in direct opposition to the ‘beach-body-ready’ philosophy and offers pushback on the negative aspects of diet culture that have seeped into some areas of exercise.
Get appy According to research, the meditation-mindfulness app industry was valued at $134 million (£102 million) in 2018 and this figure is set to rise. Some of the leading meditation apps include Calm and MNDFL. Headspace, marketed as a ‘gym membership for your mind’, has partnered with Virgin Atlantic to help passengers find their way to a ‘moment of zen’ during their flights. With fitness tracking now very advanced and activity-specific, other wellness-focused tracking apps on the rise include sleep tracking and nutrition tracking, or automatically keeping tabs on what we eat and drink accurately. Elsewhere, free mental health apps are increasing in popularity, such as Silver Cloud, which addresses wellbeing, life balance, time and sleep management; and Happier, which helps you stay more present and positive throughout the day.
52
www.europeanspamagazine.com
I N S P I R I N G I N N OVAT I O N
Award-winning cloud software for the spa & wellness industry
INTELLIGENCE & REPORT ING
+1 905 752 2590
INV ENTORY M AN AG EM E NT
sales@book4time.com
O NLINE & M O B ILE B O O K IN G
book4time.com 2020 SPONSOR
Menu BC SOFTWEAR PROMOTION
Luxurious & responsible BC Softwear’s Barbara Cooke discusses the company’s new SmartSoft Collection of luxury, energy-saving spa linen
O
ne of Europe’s most prominent independent textile suppliers to luxury spas and hotels, BC Softwear has a unique understanding of the many challenges a busy spa Barbara Cooke operation can face. Supplying customers in 23 countries, the brand’s UK spa partners include Carden Park, Cheshire; South Lodge, West Sussex (pictured opposite, left); Grantley Hall, North Yorkshire; and The Langley, Buckinghamshire; it also supplies Champneys and Deep Nature in France and Germany. BC Softwear products are said to save spas money while also promoting sustainability, as its textiles take less time and energy to wash and dry while still providing outstanding longevity and performance. The brand’s high quality towels and robes are also available as bespoke
54
products branded for individual spas. The latest launch in the brand’s SmartSoft collection is SmartKnit towels, completing the SmartSoft family that includes the already well established SupremeSoft range of bathrobes and spa linen. We spoke to BC Softwear’s managing director Barbara Cooke to find out more.
What makes BC Softwear unique? Firstly, we hold the vast majority of our lines in stock, in our huge warehouse, whereas our competitors all make to order. Secondly, our factory looks at sustainability across three key areas: economic success; social responsibility; and environmental concerns. We are always aiming to make savings in energy and resources, and to create operational efficiencies to reduce our impact on the environment. We are also dedicated to increasing the awareness of our employees about caring for the environment. We practice a paperless office with no plastic cups, and we recycle all
office packaging and toner cartridges. We have also made a pledge to the Cleaner Seas Project by removing all single-use plastic from our towels, slippers and flip-flops. We have just launched 100% biodegradable slippers that are made from all-natural products including coir – many other brands on the market cannot claim to be fully 100% biodegradable.
How do your products help spa operators? The number one USP for our spa products is their substantially reduced oil absorption. This has already been proven since the launch of our SupremeSoft range, with a reduction of up to 65%. Less oil being retained in the fabric helps spas with the issue of high-quality treatment oils impregnating towels, which over time can result in unpleasant odours and make them feel ‘greasy’ to the touch. Towels that hold more oil will also require more detergent and emulsifiers to break down the fat. If this is not done properly, it also creates a fire risk in the laundry.
www.europeanspamagazine.com
Image, second left, courtesy of The Spa at South Lodge, West Sussex, UK
Menu BC SOFTWEAR PROMOTION
Above: BC Softwear has an ecological outlook on all aspects of its business, from clean energy being used at its factory to recycling at its paperless offices. Its products, including the new SmartKnit range, aim to reduce costs and energy usage for all of its spa partners
How do you balance an environmental approach with maintaining quality? There are various ways to approach making an environmentally friendly product. We can offer 100% pure cotton and biodegradable towels, which are at the heart of BC Softwear’s business. Our signature super fluffy towels are made with an extra-long pile that makes them more durable, therefore reducing the need to replace them so often. Using the robes, towels and spa linen in our new SmartSoft Collection can deliver up to 70% savings in laundry energy usage; as well as requiring less energy and water during the wash cycle, these products can reduce drying times, thereby also creating efficiencies in staff resources and costs. We have gone out of our way to ensure that the SmartSoft collection still offers the softness and luxurious feel that is inherent in all our existing ranges. SupremeSoft robes and spa linen, in particular, provide a vital combination of both sustainability and extreme luxury.
www.europeanspamagazine.com
What inspired your new SmartKnit range? SmartKnit towels are a natural development of our SupremeSoft bathrobe and spa linen, which have been providing substantial energy savings for our spa customers for several years. We work closely with many of the UK’s leading hotels and spas, and we are constantly evaluating the needs of our customers, working to provide practical, proven and commercially viable products to satisfy these needs. SmartKnit completes the collection and offers even better energy savings for our hotel and laundry customers.
What makes SmartKnit so innovative? The entire SmartSoft collection is 100% guaranteed for our claims of sustainability and energy saving, which can be verified by the independent reports provided by the Laundry and Technology Centre. SmartSoft provides an entire energy-saving collection designed to reduce costs and increase efficiency right across your business. With the introduction of SmartKnit, we can now provide sustainable solutions for every area from the hotel bedroom to the spa treatment couch.
AN ENVIRONMENTAL CONSCIENCE To reduce its carbon footprint, BC Softwear has invested in a range of environmentally friendly technologies at its factory, including: n Saving 60% on water consumption
By changing its dyeing and rinsing process, the factory has made a 60% saving on water consumption. For illustration, 1kg of cotton fabric would previously have used up to 120 litres of water. This now requires just 46 litres.
n R educing the amount of natural gas
consumed in its processes Producing its own energy through solar panels installed on the factory roof enables the factory to use its own clean energy to produce textiles. This also reduces the carbon dioxide emitted by 20,000 tonnes.
n S aving a million trees
A total of 1,430,727 trees have been saved by the factory’s solar power plants, as it has replanted a 28 million sqm area; that is eight times larger than New York’s Central Park.
www.bcsoftwear.co.uk
55
Spas Royal Mansour Marrakech Spa, Morocco
56
www.europeanspamagazine.com
Spas Royal Mansour Marrakech Spa, Morocco
By royal appointment European Spa visits Royal Mansour in Marrakech to experience its spa’s new Wellness Cures, which aim to elevate its offering in this 10th anniversary year
S
R EP OR T BY M A R K S M I T H
et within a walled, five-hectare private estate, Royal Mansour is a jewel in the crown of Marrakech. Commissioned by its owner, King Mohammed VI, to celebrate the very best of Morocco, the multi-award-winning hotel and spa opened in June 2010 and is a sublime showcase of Moorish and Andalusian architecture and craftsmanship. The attention to detail throughout the hotel is exceptional. Over 1,500 artisans from across the country were charged with crafting opulent geometric mosaics, cedarwood carvings, intricate stuccowork and bronze and silver furniture. Just a few steps from the medina, the souks, and the fortune tellers, snake charmers and storytellers of Jemaa el-Fnaa Square, the hotel is a haven of peace and tranquillity. Its beautiful landscaped gardens, designed by Luis Vallejo, thrive with ancient olive trees, palms and scented orange trees. A large outdoor pool leads onto the recently extended spa garden, gently fragranced by honeysuckle, jasmine and rose, which features an extensive medicinal herb plantation for the hotel’s wellness programmes, and organic vegetable beds, irrigated using traditional Andalusian techniques. The hotel’s 53 private three-storey riads have been individually furnished by craftsmen from Marrakech, Essaouira, Fès and Meknès, using traditional wood panelling, Zellige tiling, tadelakt and plasterwork techniques. The ultimate in private luxury, they are serviced via Left: The stunningly intricate, bird cage-like spa reception at Royal Mansour Marrakech Spa
www.europeanspamagazine.com
hidden corridors and a series of underground tunnels and each one boasts a private plunge pool and roof terrace with views over the city or the majestic Atlas mountains. The riads are connected by winding pathways, leafy courtyards and water features that punctuate the journey from the reception area to the gardens and the impressive spa. “It’s an incredible concept, the way it’s designed as a traditional Moroccan medina to showcase everything that is beautiful in the kingdom – the arts, crafts, gastronomy and culture,” says Jean-Claude Messant, managing director of Royal Mansour. Messant has worked in hotels for over 30 years, managing the legendary Hôtel de Crillon in Paris and Hôtel Métropole Monte-Carlo before joining the team at Royal Mansour in 2014. Here, he has worked closely with director of spa and wellness Malika Rojhani and micro-nutritionist Valérie Espinasse to transform the spa into a world-class wellness destination. A journey from spa to wellness The Royal Mansour Marrakech Spa is the centrepiece of the hotel. Guests are greeted by birdsong, citrus groves and scented flowers before passing through giant
“We are not a medical spa. When you come here it’s to work on your soul and your spirit. To feel good, to feel better.” Jean-Claude Messant Managing director, Royal Mansour
57
Spas Royal Mansour Marrakech Spa, Morocco
handcrafted wooden doors into a reception area that takes the form of a stunning, light-filled, bird cage-like atrium decorated with geometric Moorish patterns. A luxury retail area situated to the left opens onto a refined tearoom and spa restaurant, La Table du Spa. To the right guests can book time at the hair and beauty salon. An indoor heated pool, surrounded by loungers, is situated in the spa garden inside its own glass-covered atrium. On the lower floor, the sauna and gym ensure fitness fans are catered for, while the upper floors are dedicated to treatment rooms and a relaxation lounge, as well as a Pedi-Mani-Cure Studio by internationally renowned podiatrist Bastien Gonzalez. Already an integral part of the hotel, the management team aims to elevate the spa into a star attraction for guests. “The spa at the hotel is beautiful, from the design to the décor,” says Messant. “It is also a key marketing and commercial element for me. Our plan is to make it a destination spa. It has to be like our food – a gateway to the hotel.” Spearheading this plan is Malika Rojhani, who was the pre-opening spa director at Royal Mansour and returned in April 2019 after working at Palais Namaskar, the Oetker Collection’s Moroccan hotel, and most recently at Mandarin Oriental, Marrakech.
58
Clockwise from top left: The spa’s treatments incorporate Thai massage; the outdoor pool surrounded by fragrant gardens; a glimpse into one of the spa’s 13 treatment rooms; the apothecary and retail boutique; the stunning traditional hammam; Royal Mansour was designed to showcase the best of the region’s craftsmanship and architecture
“Our objective is to have a wellness destination spa; something different from the other programmes you may find in medical centres or spa retreats where you just diet or detox,” she states. “Our programme will be different because we are trying to educate our guests on how to take care of themselves, both when they are here and when they leave.” Going with a gut feeling To facilitate this transition, the spa has partnered with Valérie Espinasse, a renowned Parisian micro-nutritionist, to develop a range of tailored Wellness Cures – programmes designed to help improve the digestive system or emotional and hormonal states. Espinasse offers a very personalised approach to nutrition by using food allergy tests, in-depth consultation and monitoring from the start to the end of each ‘cure’, concluding with advice on how to ensure long-term health goals are met and maintained. This focus on gut health
www.europeanspamagazine.com
Spas Royal Mansour Marrakech Spa, Morocco
Meet the expert: Valérie Espinasse Valérie Espinasse is a French micro-nutritionist who specialises in food intolerances and digestive disorders, supplementing diets with the correct micro-nutrients to offer a therapeutic effect. With a degree in micro-nutrition and a doctorate Valérie Espinasse in pharmacy, her medical approach includes thorough consultations and blood analysis, which guide the pathway to good health. Espinasse focuses on correcting the balance of microbiota and the micronutrient vitamins and minerals in the gut, along with oligo-elements (trace minerals). “When I treat the microbiota, I treat food intolerance,” she explains. “This leads to health changes and the immunity is boosted. “Gut health is now ‘à la mode’ but I have been saying this for 20 years. My expertise focuses on specific digestive diseases, but it can address everything from migraines to Lyme disease – indeed all chronic illnesses.” The author of My Good Detox and Stop Eating Sugar!, Espinasse’s clientele includes some of France’s most famous actresses, sports stars and media personalities. She runs private clinics in Paris and London and has a regular residence at Hotel Lutetia’s Akasha Holistic Wellbeing spa in Paris. Further afield, Espinasse has developed detox cures for Hotel Guanahani & Spa, St Barths. www.valerie-espinasse.fr
www.europeanspamagazine.com
59
Spas Royal Mansour Marrakech Spa, Morocco
Right: The spa’s heated indoor pool is located in a sunlit atrium within the spa garden
and digestion is central to the programme’s philosophy. “Gut health is very familiar to everyone right now,” explains Rojhani. “The stomach is our body’s second brain so it can contain much stress and many problems. Sometimes we don’t know that our problems come from the gut. We may have an intolerance for certain ingredients, not an allergy, and we just live with it.” Blood tests for the food intolerance evaluation are taken by an on-site nurse and sent away for analysis as Espinasse delves deep into overall wellbeing to reveal the key health issues for each guest and improve their intestinal flora, which is essential for the immune system. “My focus is on the microbiota, looking at food intolerance,” says Espinasse. “I aim to rest the guest’s digestion. This will help to reduce inflammation and increase energy.” In the long term, if guests follow her personalised advice, she believes this can also boost immunity and alter disease progression. Working closely with executive chef Jérôme Videau, Espinasse has created a healthy gluten, dairy and sugar-free vegetarian menu that is served in La Table du Spa. Dishes include warm broccoli salad with blond grapes; avocado salsa and pine nuts; quinoa and parsley salad; local vegetables, lemon vinaigrette and tagine of lentils with spices. Desserts are definitely on the menu, but feature fresh fruit and clever techniques to achieve dairy, gluten and sugar-free options such as profiteroles. Aquafaba, or chickpea water,
is used to replicate the effect of egg whites, which are an essential ingredient in many recipes. Guests begin their three and five-day cures with fresh, cold-pressed juices and the programme is supported by a range of organically grown herbal infusions (rosemary, thyme, geranium, lemongrass, peppermint, lemon mint, sage and verbena) prepared with fresh ingredients from the garden. Therapeutic spa therapies The spa’s Wellness Cures incorporate a series of therapeutic treatments designed to support the digestive process, reduce
Brand spotlight: marocMaroc Steeped in ritual and tradition, marocMaroc tells the story of Morocco, bringing its abundant nature and fragrant landscapes to life. The brand comprises a full range of face, body and haircare that is formulated with some of the best natural ingredients sourced directly from Morocco’s Royal estates. marocMaroc infuses Moroccan rose, Argan oil, sweet almond milk, orange blossom water Malika Rojhani and clay from the Atlas mountains into its products and spa therapies to offer guests a taste of the rich wellness heritage of the country. Its products are formulated free of parabens, silicone and mineral oil and the brand’s rituals and protocols are inspired by the traditions of the hammam, making it an excellent partner for Royal Mansour. “For me, marocMaroc is one of the best luxury cosmetic brands as it has facials, massages and body treatments,” asserts Royal Mansour’s spa and wellness director, Malika Rojhani. The brand can found on the spa menu at Mandarin Oriental, Marrakech and Banyan Tree Tamouda Bay, and its reputation for excellence extends around the world, including at The Moroccan Spa marocMaroc, Harrods, London, UK; Grand Hotel Kempinski Geneva Spa, Switzerland; Four Seasons Hotel London at Ten Trinity Square, UK; Bulgari Resort Dubai; W Doha Hotel, Qatar; and Ritz Carlton Abu Dhabi. www.marocmaroc.com
60
www.europeanspamagazine.com
The art of running
Running isn’t just physical. It feeds your soul. That’s why RUN ARTIS combines an emotional seamless design with defined ergonomic standards and a unique cushioned surface to always give you the sensation you prefer the most. RUN ARTIS, the art in motion. Call 01344 300236 or visit www.technogym.com
Spas Royal Mansour Marrakech Spa, Morocco
Clockwise from top: Complimentary yoga, Pilates and meditation instruction helps guests to reset during their stay; a traditional Moroccan feel extends to the interior of the spa’s sauna; a tea lounge provides refreshment and relaxation; Royal Mansour’s interiors were crafted by more than 1,500 artisans
stress and promote wellbeing while educating guests about their own future health and wellness options. A consultation with a fitness coach further helps to assess their current abilities and future exercise options. Guests can join complimentary aqua fitness classes, Pilates or yoga, or workout in the gym. There is also unlimited access to water therapy facilities, a sauna, a hammam, a water massage bath and a Watsu bath. A lymphatic drainage massage and exfoliating and body wrapping treatment is also included as part of the programmes. Participants also have the option to add on additional treatments, including the most popular therapy on the menu – the hammam. And, in a first for the spa, they can also experience the 60-minute Chi Nei Tsang therapeutic treatment – a blend of Thai and Chinese massage combined with ancient meditation techniques. This intense and highly effective form of bodywork acts directly on the abdomen, its organs and their associated emotions. The therapist works with elbows, arms and hands to release tension, anxiety and stress, while restoring natural energy flow to the area. “Chi Nei Tsang is very unusual and can be painful,” warns Rojhani. “But if you let the therapist do the treatment you will feel the benefit as it works on the organs and the mind, and you feel the result immediately.” To ensure the very best delivery, Rojhani recruited Suthada Chaitip, a Thai specialist in this treatment. With experience at Kamalaya, Koh Samui and Amanpuri, Phuket, Chaitip brings a wealth of experience as well as her Tibetan Singing Bowls. On the final day of the Wellness Cure, guests have a meeting with Espinasse to review their progress and set goals for the future, beyond the spa programme. The majority of guests at the spa come from the UK, USA and France with an increasing number arriving from China, and stress is a common factor uniting many of them. This manifests itself in many ways, through digestive, sleep and emotional problems, but with its new focus on Wellness Cures, The Spa at Royal Mansour is aiming to shape the spiritual, physical and emotional health of its guests. These are more than just three or five-day detoxes and their ultimate goal is long-term change. Messant concludes: “We are not a medical spa. When you come here it’s to work on your soul and your spirit. To feel good, to feel better.”
ROYAL MANSOUR +212 52980 8080 | www.royalmansour.com Owner: King Mohammed VI Managing director: Jean-Claude Messant Director of spa and wellness: Malika Rojhani Architect: 3BIS Spa team: 32 Spa size: 2,500sqm Treatment rooms: 13 Fitness equipment: Technogym Treatment beds: Nilo Sauna: Tylo Sauna Textiles: Porthault Pools: Bouygues Product houses: Sisley, Dr Hauschka, marocMaroc, Leonor Greyl, Intraceuticals
62
www.europeanspamagazine.com
Business TEMPLE SPA PROMOTION
20 years of Temple Spa Liz Warom, co-founder of Temple Spa, talks exclusively to European Spa about what the future holds for this innovative British brand on its 20th anniversary
A
How does Temple Spa support spa retailing? We have a brilliant workshop that helps everyone find their ease in selling. Our pre- and post-consultation techniques facilitate some of the best retail-to-treatment revenues in the industry. We provide free testers and have superb flexible merchandising displays.
lthough originally inspired by the Mediterranean, Temple Spa is a proudly British company. Employing more than 70 people at its base in West Sussex, the luxury lifestyle brand has built a loyal following and celebrates its 20th anniversary in February this year. Founders Liz and Mark Warom have developed an award-winning, full-service, unisex product and treatment offering with over 40 protocols. Temple Spa also creates bespoke therapies and signature treatments for UK spa partners that include Dormy House, Seaham Hall, Armathwaite Hall, Weavers’ House Spa and Alexander House Hotel. We spoke to Liz Warom about the brand’s heritage and what lies ahead in this special year. What inspired you to start your own brand? Following our time working with cosmetics and toiletry brands, Mark and I took a year out. We spent most of this time travelling the Mediterranean and ended up renewing our vows in Cyprus. After talking loosely about creating our own brand, we had an epiphany looking out across the Mediterranean Sea and the decision was made – we’d found the basis for a brand.
“Sustainability and responsible sourcing are at the top of our business development agenda with our aim to reduce, reuse and recycle.”
What makes Temple Spa products unique? We focus on three areas when developing our products; texture, fragrance and performance, and we have many amazing products in our top-to-toe portfolio. Our exclusive Truffle range was a gamechanger when we launched it 10 years ago and we continually win awards for products such as Repose, Windows of the Soul, Exalt and In The Beginning.
Why is your brand a great spa partner? Our comprehensive range of skincare, bodycare and wellbeing products and treatments can be tailored to individual spas with retail training and creative marketing support. Our offering takes the best care of a guest from arrival, including in-room spa amenities, hospitality areas, changing rooms, turn-down treats and as a one-stop gifting shop. We pride ourselves on offering agile and excellent service with a can-do, flexible approach.
Tell us how Temple Spa began? We used our own seed funding and launched after an intensive three-year development programme. Mark drove all the business elements and I spearheaded the product and brand development, working with laboratories in Switzerland and Suffolk, England. We launched simultaneously with Harrods and The Bailiffscourt Spa and we still have excellent relationships with both of those clients. We love these long-term partnerships.
64
Liz Warom Co-founder, Temple Spa
What training do you provide? Full brand and treatment training is given on site as this is the least disruptive way for the spa; more importantly therapists can train in the space where the treatments will be given. We can also work with associated departments, such as hotel teams, and have a ‘train the trainer’ option so spas can maintain momentum with their own training. We have an online learning tool too.
Is your business ecologically friendly? Sustainability and responsible sourcing are at the top of our business development agenda with our aim to reduce, reuse and recycle. All our products have been, or are being, reviewed. We are committed to moving our packaging to materials that can be recycled once empty, and also to using 30% post-consumer recycled materials in production wherever possible. Our head office uses a local green energy supplier with a carbon neutral footprint, our cartons are from FSC-certified sources and our product ingredients are sustainably sourced. How do you promote workplace wellness? As a wellness brand this is our heartland. In 2019 we launched a ‘wellness in the workplace’ concept that we take into offices, hotels and organisations. This provides a breaktime ‘pit stop spa’ where we teach employees about breathing, stretching, hydration, posture, mobility and laughter, all of which are designed to reduce stress and improve wellbeing. We proudly use our products to support other initiatives too. In October 2019, with the help of our Repose Aromatherapy Resting Cream we raised £95,000 for mental health charity MIND. What is in store for your 20th anniversary? We will be celebrating with our staff, partners, stakeholders and most importantly our valued customers. We’re marking the anniversary with the launch of our own fragrance, My Essence, as well as a signature spa treatment and a reformulation of our sensitive skin range with probiotics. www.templespa.com Opposite page: Inspired by the architecture, landscape, diet and culture of the Mediterranean, Temple Spa takes an environmentally aware approach to creating its bespoke treatments and protocols
www.europeanspamagazine.com
www.europeanspamagazine.com
65
DISCOVER YOUR ELEMENT Our extensive and beautifully crafted spa menu is supported by a therapeutic and ethically sourced product range to deliver an experience your guests will never forget. We provide you with care, consistency and love, using our highly adaptable approach to manage your business and provide you with an unparalleled level of training and service.
Become a spa partner and discover the difference of Elemental Herbology. Call +44 (0)20 8968 4477 or e-mail enquiries@elementalherbology.com for more information.
www.elementalherbology.com
IN YOUR ELEMENT Based on the Five Elements of Traditional Chinese Medicine: Wood, Fire, Earth, Metal and Water, we source the highest quality, natural ingredients and combine them with the latest technologies to bring you ultimate skin nutrition.
BEAUTY
SKINCARE
Menu AROMATHERAPY
TANNING
NAILCARE
THALASSOTHERAPY
EDITED BY MARK SMITH
Editor’s choice
Nourishing, revitalising and illuminating Clarins has introduced Nutri-Lumière, a new range of targeted skincare developed for women who refuse to be defined by their age Nutri-Lumière is a new skincare line from Clarins that has been developed for the emerging market referred to as the new ‘silver’ generation. The formula in Nutri-Lumière contains extracts from the flower and fruit of the horse chestnut, along with organic wakame and harungana, leaf of life, organic desert date, huang qi, hibiscus sabdariffa flower acids and organic oat sugars. These Ally Monaco powerful extracts are said to act on the micro-nutrient network of depleted skin. Nourished in this way, the complexion regains its youthful radiance. “For 2020, Clarins looks forward to celebrating women who are not defined by their age, and want to feel beautiful, confident and naturally radiant,” says Ally Monaco, head of training and treatments, Clarins UK. “This new and innovative pro-ageing formula has been developed to nourish and illuminate women’s skin in their 60s.” “The Nutri-Lumiere range offers customers four new formulas to deliver a complete nutritional action on ageing: a day cream, a night cream, a day emulsion and a treatment essence.” The new revitalising day cream is a sensorial, melting, oil-infused cream that intensely nourishes to restore radiance to nutrient-depleted skin. The brand’s rejuvenating night cream is a comforting, melting product that revitalises, nourishes and illuminates the skin by morning. Nutri-Lumière day emulsion is a lightweight, non-greasy, oil-infused emulsion that restores radiance to the skin, while the renewing treatment essence is a smooth, gentle lotion that can be perfectly absorbed by the skin, preparing it for the following skincare regime. This can be used in the morning and the evening after cleansing or make-up removal. “Nutri-Lumière is a great launch for the spa market as Clarins has been able to incorporate this new expert skin nutrition into our current Skin Spa offering through the Youth Expert facial treatment,” concludes Monaco. www.clarins.com
www.europeanspamagazine.com
67
Menu New products & treatments
Industry icons CND’s new Shellac Iconic Collection features five celebrated shades from the brand’s 40-year history. Special shades returning for a new audience include the classic rouge of Company Red; the metallic shimmer of Satin Sheets; the light-as-white semi-sheer of Pointe Blanc; a deep, rich Bordeaux shade in Spike; and the blue-purple of Jiggy. “These polishes celebrate the excitement of trend-setting colour and represent many unforgettable moments throughout fashion, as well as our wildly rich history,” says CND co-founder and style director Jan Arnold. www.sweetsquared.com
Uplifting and reviving With wood said to represent spring, awakenings and new beginnings, Elemental Herbology’s Wood collection now features two new body products. The brand’s Lemongrass and Nutmeg Body Wash and Body Cream have been formulated to offer an uplifting, invigorating effect. The duo features essential oils of lemongrass, nutmeg, black pepper and cedarwood to renew and awaken the body, mind and spirit. This SLS- and silicone-free body duo are the perfect morning pick-me-up and are ideal before and after workouts. Used alongside Wood Rejuvenation Bath & Body Oil, they offer the ultimate post-workout spa treat. www.elementalherbology.com
68
Lift and firm Caudalie has introduced a new multi-function sculpting body cream designed to target the arms, bust, buttocks and stomach. Vinosculpt Lift & Firm Body Cream acts simultaneously on these areas and is said to restore firmer skin after a month of use. Formulated with iris extract to tighten the skin, grape seed polyphenols have toning properties and help preserve collagen to keep the skin firmer. The body cream has delicate notes of orange blossom that aim to evoke Caudalie’s iconic Vinothérapie Spa in Bordeaux, and its non-sticky, whipped texture offers deep nourishment and hydration. Suitable for all skin types, the cream should be vigorously massaged onto the skin in circular motions each morning, to smooth the skin and sculpt the silhouette. www.caudalie.com
Proactive peptides Elemis has added two products to its popular Peptide4 collection. The new Overnight Radiance Peel and Antioxidant Hydra-Serum feature a powerful peptide made from four amino acids that support the skin’s natural processes of defence and repair. The first is a milky, multi-tasking AHA night-time peel that gently exfoliates dead cells while replenishing the skin with moisture for a brighter, flawless-looking complexion. Lactic acid is combined with AHAs derived from hibiscus flower milk to support cell renewal and rehydrate the skin. Antioxidant Hydra-Serum delivers a boost of antioxidants and hydration from Indian gooseberry, saffron flower and lotus flower milk. Enhancing the skin’s own natural defences against the dulling effects of everyday pollutants, it is infused with low-molecular-weight hyaluronic acid to deliver hydration for a replenished and refreshed look. www.elemis.com
www.europeanspamagazine.com
Menu New products & treatments
For your eyes only
Treatment focus
Building on the success of its original BioLumin-C Serum, Dermalogica has introduced a new brightening, firming and hydrating eye product. BioLumin-C Eye Serum delivers the same brightening and firming power of the original serum in a lightweight formula optimised to help fortify the delicate eye area. Vitamin C complex fights oxidative stress to brighten and firm; arjun tree extract, rich in polyphenols, boosts the skin’s resilience; while micro-algae extract energises, smooths and reduces the appearance of fine lines and wrinkles. Tremella mushroom and chia seed oil moisturise and support skin resistance as Poria mushroom helps reveal natural luminosity. www.dermalogica.co.uk
Natural Spa Factory Spa Bar and Kitchen Treatment Menu Natural Spa Factory has introduced a new concept for spring, enabling spas to offer personalised and tailored treatments. Guests are invited to select their preferred choice of scents, essential oils, scrubs and massage for a truly unique spa experience. Starting with pressure-point massage for the hands, scalp or feet, they can choose from 100% Raw Organic Coconut Oil, Fig Massage Candle or Organic Apricot Oil. A full body scrub follows with a choice of Yuzu, Pink Beets and Watermelon, Lime and Lemongrass or Coconut and Lychee Seed scrub. To conclude, a full body massage can feature Sensitive Oil, infused with raspberry and apricot; Invigorating Oil to uplift, or Calming Body Oil to settle and soothe. www.naturalspafactory.com
Body reawakening: Decleor launches Aroma Blend
Get active with Voya
Flower power Gerrard International has launched the latest collection from Jessica Nails; Indie Fest, a spring/summer line up of nail colours that takes inspiration from the free spirit of music festivals. Aiming to capture the unique essence of the fun and escapism of these summertime events, the Indie Fest collection includes the dusky pink crème of Dream Catcher; Petal Power, a peach pink crème; Bestie, a white sand nude with red glitter crème; Center Stage, a sunset pink crème; Desert Dust, a bronze gold shimmer; and the duck egg, pastel blue crème of Headliner. The colours are available for retail, as part of a professional manicure in spas, and are also available in GELeration Soak-off Gel Polish as part of a professional GELeration treatment. www.gerrardinternational.com
Voya has launched a new Active Bodycare Kit featuring the best of its muscle recovery range, which helps to ease and relieve tired muscles with results-driven formulas. The products combine seaweed extract with the highest-quality botanical ingredients, using powerful antioxidants and aromatherapy oils to deeply hydrate and nourish. Ginger and sweet orange essential oils are uplifting and energising, helping to soothe, ease and relieve muscle tension. Ideal for sports, yoga, running and swimming, the kit includes Serenergise Muscle Relaxing Body Oil and Feel the Heat Muscle Warming Gel, and comes in smart grey wash bag. www.voya.ie
www.europeanspamagazine.com
69
Menu New products & treatments
Mood-boosting aromatherapy blends ESPA has announced the latest addition to its Signature Blends range. Positivity Blend has been formulated by biochemists, skin experts and aromatherapists using the highest quality natural ingredients and a 100%-natural blend of pure essential oils. Aiming to inspire self-confidence and optimism, this new formulation includes revitalising jasmine, which is uplifting and boosts confidence and optimism. Bergamot and sweet orange also contribute to further brighten the mood. Gardenia, associated with purity, love and refinement, completes this unique blend. The line includes: Pulse Point Oil; Bath and Shower Gel; and the brand’s first ever 2-in-1 Bath and Body Oil. The products can be combined and layered to boost the effects during an at-home mood-boosting spa ritual. Positivity Pulse Point Oil is a ‘portable pick-me-up’ designed to promote positivity at any time of day. Perfect for travelling, the rollerball can be carried in a pocket or handbag and applied on pulse-points throughout the day. Positivity Bath and Shower Gel is a gentle, naturally foaming gel that harnesses the potency of aromatherapy oils and can be used as a luxurious gel in the shower, or by adding to running water for a luxurious, uplifting bath. Positivity Bath and Body Oil is a dual-action bath and body oil, a first in ESPA’s 27-year history, which naturally nourishes the skin and harnesses the potency of aromatherapy oils with the spirit-lifting blend of jasmine, gardenia and rose geranium. This can be massaged into skin in firm, upward and circular movements until fully absorbed, or added to a warm bath for a soothing soak. www.espaskincare.com
Precision brows
Treatment focus
Developed to create expert effects, Mii’s signature Brow Styler offers clients a simple and effective solution for perfect brows. For instant definition and beautifully balanced brows, the precision brush tip creates a ‘microblade’ effect, effortlessly filling sparseness with a quick-drying, smudge-proof pigment for natural depth and buildable volume. Ideal for people with thin brows or those looking for an enhanced effect, like microblading, the tint from the pen delivers hair-like strokes so that your filled-in brows look natural. The styler is available in six shades – Blonde, Dark Blonde, Auburn, Medium Ash, Brown and Ebony – and should be applied to clean brows using small sweeping strokes in the direction of hair growth. For a bolder look, simply reapply. www.miicosmetics.com
Hi Brow Lamination Brows continue to be an increasingly popular service in spas and, according to Treatwell, searches for brow lamination increased 465% in the past year. In response to this trend, Lash Perfect, a specialist in lashes and brows, has launched its Hi Brow Lamination treatment, which grooms and tames brow hair into the perfect shape. Using specialised products and a styling solution, the therapist realigns brow hairs into shape, adding fullness and definition, and a tint can be combined for added effect. Perfect for taming thick, voluminous brows, the treatment is also suitable for fine or sparse brows as it gives the appearance of a slightly fuller appearance, and can be styled to cover any sparse areas. www.lashperfect.co.uk
70
www.europeanspamagazine.com
NEW
DETOX ™ ENERGIE .
Inspired by Jardins Sothys™, revealed by Advanced research.
SYNERGETIC PROGRAMME
HOME TREATMENTS
Body reawakening: Decleor launches Aroma Blend
INSPIRED BY OUR JARDINS SOTHYS™ And after more than 4 years of research, Sothys Advanced research can now reveal an even more complete solution based on a unique and exclusive trio of active ingredients to : · REDUCE THE IMPACT OF POLLUTION ON SKIN
ORGANIC ELDERBERRY EXTRACT
ORGANIC ENERGIZING SIBERIAN GINSENG ROOT EXTRACT
DETOXIFYING PEPTIDES
· PRESERVE AND BOOST CELLULAR ENERGY www.sothys.com
exclusively in beauty institutes & spas
PHOTOS : JF VERGANTI · MÉLINA VERNANT · 08/19 · SOTHYS PARIS, SASU AU CAPITAL DE 2 500 000 EUROS, SIÈGE SOCIAL, 128 RUE DU FAUBOURG SAINT HONORÉ, F 75008 PARIS - SIREN 451 170 807 RCS PARIS · NON CONTRACTUAL PICTURES · MODEL PHOTO RETOUCHED.
PROFESSIONAL TREATMENTS
Menu New products & treatments
Five of the best: Serums iS Clinical Genexc Serum Vitamin C, extremozymes, hydrolysed eruca sativa leaf, kakadu plum extract and fruit acid extracts combine to brighten, fight free radicals and improve skin tone and elasticity. www.isclinical.com
Murad Retinol Youth Serum Fast-acting and time-released retinol are boosted to ensure this super-charged trio of ingredients minimise lines, firm, boost radiance and even skin tone. www.murad.co.uk
Swiss Line Cell Shock Age Intelligence Essential Serum Prebiotics and probiotics combine with Madecassoside, Ectoin and Adenosine triphosphate to reduce skin inflammation and protect the barrier function of the skin. www.swissline-cosmetics.com
Mexican wave Taking inspiration from the rich colours of the art scene and vibrant cityscape of Mexico’s capital, OPI has launched its spring range, the Mexico City Collection. The collection’s 12 new shades are available in classic Nail Lacquer, Infinite Shine and GelColor formulas, and six of them are also available in Powder Perfection. In typical OPI style, tongue-in-cheek names include the neo-mint hues of Mexico City Move-Mint and Verde Nice to Meet You; the luminous yellow and shimmering gold of Don’t Tell A Sol and Suzi’s Slinging Mezcal; and the bold oranges of Mural Mural on the Wall and Coral-ing Your Spirit Animal. www.opiuk.com
Treatment focus
Kerstin Florian Clarifying Refining Probiotic Serum Probiotics with copper, organic kelp and AHAs optimise skin function, drawing out impurities, balancing oil production and refining pores for visibly improved clarity and texture. www.kerstinflorian.co.uk
Sensory Retreats concept debuts at Stoke Park Nescens Activator Serum Stem Cells This activator serum increases the regenerative power of stem cells in the skin, optimising epidermal regeneration and bringing a youthful look to the skin. www.nescens.com
72
Clare Anderson, founder of the Lava Shells and kokolokahi brands, who has over 25 years’ experience working with luxury spas, has launched a unique new product house and holistic wellbeing brand called Sensory Retreats. Designed to stimulate the five senses of sight, sound, smell, taste and touch, the wellbeing therapies use natural ingredients, mindful experiences, unique massage techniques and the healing power of touch, sound and crystals to help the spa guest to relax, rebalance and reset. The first treatment, Sensory Retreats Mandala Flow, devised in co-operation with wellness specialist Candice Pennington to promote serenity and mindfulness, has debuted at the Stoke Park Hotel & Spa in Buckinghamshire. www.sharedbeautysecrets.com
www.europeanspamagazine.com
YOUR EYES NEVER STOP MOVING
Body reawakening: Decleor launches Aroma Blend
GIVE YOUR EYES A BOOST WITH NEW BIOLUMIN-C EYE SERUM Visit weare.dermalogica.co.uk to join the no.1 skin care brand of choice for skin therapists worldwide.
Menu New products & treatments
Brand spotlight: SKINthings Developed in Germany by a team with over 30 years’ experience in skincare, SKINthings offers a comprehensive range of professional and retail products with targeted facials for all skin types. The brand has an established reputation across Germany, Austria and Switzerland and is exclusively distributed in the UK and Ireland by Revilo Products. Its product line includes specialised ampoules, peels and masks that target ageing, acne and pigmentation. Spas can also benefit from SKINthings’ award-winning non-invasive Skin Refiner Nano technology. Used in the Skin Refiner Express and Deluxe Facials, Skin Refiner Nano stimulates collagen to deliver an enhanced anti-ageing effect, leaving skin visibly smoother, firmer and glowing with hydration. With its disposable silicone tip it delivers
instant results with no downtime and is gentle, safe and hygienic. “SKINthings’ exceptional skincare delivers visible, instant results using devices and treatments in conjunction with the purest forms of active ingredients that work where it matters,” explains Jon Morris, director of Revilo Products. “The innovative products and technologies are not only vegan but sustainable, ethical and ecological”. All products are also gluten free and formulated without mineral oils, chemical fragrances, dyes and artificial preservatives. The products are not tested on animals. The line is currently available at Ciúin Spa & Wellness Centre, Ireland with new locations to be announced soon. www.reviloproducts.com
Treatment focus Pevonia Body Wraps In line with its eco-friendly ethos, Pevonia has developed two no-rinse body wraps that are “designed to address a specific need for no-rinse treatments where showering facilities aren’t available alongside treatment rooms or where water use and waste is a focus,” according to Paul Mason, managing director, Pevonia UK. The Cactus & Agave Vita-Repair Body Wrap is a deeply healing treatment offering anti-inflammatory benefits while relieving rough patches and dryness. Cactus and blue agave extracts combine with prickly pear and beta-carotene to revitalise the skin, while marine collagen and hyaluronic acid plumps and hydrates the skin. Crepe-No-More De-Ageing Body Wrap includes longan fruit seed extract and marine collagen to smooth the skin, while hyaluronic acid and shea butter nourish and moisturise. The treatment works to counteract uneven texture. Rich in antioxidants, the wrap also contains caffeine extract, to stimulate cellular metabolism and break down cellulite deposits. www.pevonia.co.uk
In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com
74
www.europeanspamagazine.com
NILO SPA DESIGN The excellence of wellness MADE IN ITALY Nilo is a world leading company for design, manufacturing and commercializing furniture and equipments for spas and salons dedicated to body care, wellness and beauty. The highest level of comfort and performance is combined with the new sensory level. An archetype in the world of Beauty Design.
Nilo s.r.l. - Via Armani, 1A - 42019 Scandiano (RE) Italia tel. +39.0522 7631 - fax +39.0522 766676 - info@nilo-beauty.com - www.nilo-beauty.com
Business Facial technology focus
76
www.europeanspamagazine.com
Business Facial technology focus Elemis BIOTEC results-driven facials cobine technology, touch and active products
Future facials As consumer demand for results-driven treatments fuels innovation in advanced facial technology, European Spa explores 15 of the very best machines for spas and salons R EP OR T BY M A R K S M I T H
D
emand for advanced facial techniques in the spa setting is booming as time-poor customers look for instant results after just one treatment. According to Treatwell, Europe’s largest beauty booking site, the past year has seen online searches for microdermabrasion increase by 25%, LED light therapy was sought out by 78% more people, and searches for radiofrequency facials increased by an impressive 138%. The range of facial machine technology options has increased dramatically in the past five years with market leading spa brands such as Elemis, Thalgo and Germaine de Capuccini launching their own multi-function platforms to deliver the best results possible. Further demonstrating the importance of this growing expertise for spa clients, [comfort zone] has also introduced its own multi-function technology for face and body in early 2020. More established machines, such as those providing galvanic, radiotherapy or microcurrent therapy continue to be popular, while more recent newcomers include ultrasonic, oxygen and LED light therapy. Significantly, the most advanced systems today combine a range of technologies that can be used in complementary ways to maximise treatment time and room occupancy, and ensure clients receive the best service and results. Recognising the importance of the human touch, many brands combine their technology with manual techniques to ensure the most spa-like experience while offering the highest results through the latest delivery systems. From collagen stimulation, skin rejuvenation and facial lifting to acne treatments, wrinkle reduction and anti-inflammatory skin-calming solutions, the market for advanced anti-ageing is set to grow in importance, so we aim to demystify this potentially lucrative and growing revenue stream. Investment in high-tech options often requires a large financial commitment, so return on investment is a key consideration. With this in mind, European Spa has researched 15 different brands to offer spa operators a guide to the best in facial machine technology.
www.europeanspamagazine.com
77
Business Facial technology focus
3D-HydrO2 Facial How does it work? This 7-in-1 platform offers a complete facial solution to target skin concerns. 3D-Hydro Peel cleanses and smoothes the skin using AHA, while bacteria is counteracted and inflamed skin is improved using a BHA. Oxygenation and exfoliation precede skin lifting and hydration using ultrasound technology, then radiofrequency technology tightens and firms skin, increasing collagen production. A ‘fire and ice’ handpiece, offering heat as well as cryo-cooling technology, is used to open and close pores, providing a revitalising aspect to the facial. USP: Each of the technologies can be used alone as an individual treatment or in conjunction with another to create a complete facial, allowing therapists to create completely bespoke treatments based on client needs. Results: Immediately after a facial, the skin is said to be left feeling refreshed, revitalised and tighter. A course of eight weekly treatments will further improve the signs of ageing, congestion and dull skin.
Training: A two-day course covers the theory and application of each technology and is included in the purchase price. Retail products: The 3D-Professional Solutions range includes: Time Defence, Lightening and Clear Skin. Purchase cost: £14,999 (d17,600 approx.) Average price per treatment: £50-£170 (30-90 minutes) Return on investment: Based on recommended treatment pricing, a return can be achieved within three months. UK partners: 3D-lipo Leamington Spa; Adorn Beauty Group; Body Lipo Lincoln; Elliegance Beauty, Mansfield; Dr Martyn King’s Cosmedic Clinic, Tamworth; and Chelsee Lewis Facials, London. Contact +44 (0) 1788 220451 www.3d-lipo.co.uk
CACI Synergy How does it work? CACI’s multi-functional system offers a range of exclusive technologies to provide both skin rejuvenation and facial toning. Ultra-low microcurrent frequencies are used in combination with skin resistance technology, and a patented digital waveform optimises results and comfort by gradually increasing in intensity to deliver full power deep into the muscle. S.P.E.D Dual Action Technology enables the delivery of LED light stimulation at the same time as a microcurrent. This has been proven to result in faster, more effective and longer lasting results than a standard microcurrent. USP: Synergy provides faster, better and longer lasting results than previous CACI systems. It features a colour, touchscreen interface that allows the selection of 110 treatment programmes for facial toning, exfoliation, sun-damaged skin and the reduction of lines and wrinkles.
78
Results: Claims to reduce wrinkle depth by up to 75% and improve skin elasticity up to 88%. Leads to a reduction in blemishes and improved skin texture and elasticity. Training: Four days at CACI headquarters. Retail products: CACI Eye Revive Mask, Hydro Mask, Age Delay Duo Kit (containing Eye Revive Serum and Amino-Lift Peptide Complex). Purchase cost: £12,500 (d14,666 approx.) Average price per treatment: £60-£120 Return on investment: Performing just one treatment per day, a spa could earn up to £43,200 per year. Global partners: Four Seasons; Calcot Manor, UK; Champneys Day Spas, UK; Mandarin Oriental Hotel Group; Ritz Carlton Group; Sheraton Hotels and Spas. Contact +44 (0) 20 8731 5678 www.caci-international.co.uk
www.europeanspamagazine.com
Business Facial technology focus
Behind the technology Advances in machine-based skincare technology can deliver enhanced results for clients in an instant. Many of these can be used in conjunction with each other. Here we breakdown the terminology to explain what each application can achieve: FARADIC Electrical muscle stimulation, this treatment is used to tone and tighten the muscles of the face. GALVANIC Low electrical current to boost circulation and muscle tone. LIGHT THERAPY LED: Light-emitting diode wavelengths in different strengths and colours (red, green and blue) can tackle acne, inflammation and ageing. MICROCURRENT Electrical stimulation of the facial muscles with stainless steel probes to offer a lifting, firming, contouring and toning effect.
Elemis BIOTEC How does it work? Elemis BIOTEC offers a a range of results-driven facials that combine technology, touch and specially selected actives. Ultrasonic pulses gently exfoliate the skin while microcurrents firm and tighten the facial muscles. Galvanic treatment offers deep cleansing, and light therapy wavelengths stimulate cells to normalise and rebalance the skin. The addition of oxygen visibly plumps and smoothes the appearance of fine lines. USP: Elemis BIOTEC is clinically and consumer tested with proven results. Five technologies in one machine deliver dynamic skincare results with eight targeted facial treatments using innovative, high-performance professional super-activators, mineral balms and gel-mask technology Results: The Line Eraser Facial is 95% clinically proven to provide an increase in skin firmness and elasticity after one treatment. Meanwhile, 96% of consumers questioned said that the brand’s Skin Resurfacer Facial resulted in visible improvements to the appearance of age spots and hyper-pigmentation. Training: Performed over two days at Academies of Excellence in London and Birmingham.
www.europeanspamagazine.com
MICRO DERMABRASION Tiny crystals are ‘blasted’ onto the skin to achieve a deep exfoliation. OXYGEN High-pressure jets push oxygen (and active serums) into the skin while increasing microcirculation. Retail products: BIOTEC services feature the hero Elemis categories: Pro-Collagen, Superfood, Peptide 24/7, Dynamic Resurfacing, Pro-Collagen Definition. Purchase cost: £7,650 (d9,000 approx.) Average price per treatment: £110 Return on investment: Performing seven facials a week, a business could cover the cost of the machine in 15 weeks. Global partners: The House of Elemis, UK; The Well Spa, Norway; Taka Spa, Latvia; Retreat Spa at Aphrodite Hills Resort, Cyprus; Soma Spa at Domes Noruz Autograph Collection, Crete; Hilton Molino Stucky Venice. Contact +44 (0) 117 316 1888 www.elemis.com
RADIOFREQUENCY Electrical energy warms tissue to stimulate subdermal collagen production in order to reduce the appearance of fine lines and loose skin. ULTRASOUND High-frequency sound waves can be used to stimulate collagen and tighten and firm skin. VACUUM/SUCTION Mechanical lymphatic drainage treatment stimulating the lymphatic system, assisting the removal of toxins.
79
Business Facial technology focus
[comfort zone] Face and Body 3.0 How does it work? Brand new to the market, Face and Body 3.0 offers three advanced technologies in one device, the first being a bi-multi polar radiofrequency in a resistive mode to stimulate collagen and elastin production for a visible lifting effect. The second innovation is a dynamic vacuum, a deep-tissue suction technology that massages the tissues, improving oxygenation and effectively removing toxins. The third is a soft laser that stimulates tissue metabolism to provide a revitalising and remodelling effect on the face and body. USP: Three technologies in one system can treat both face and body, allowing spas to maximise their investments, and their clients’ satisfaction and loyalty. Face and Body 3.0 firms and lifts by stimulating the deepest layers of the skin, counteracting compromised microcirculation, inefficient collagen production and water retention from the first treatment. Use of the device can be alternated with facials and massages to enhance results. Results: Skin firmness and compactness are improved and the machine can effect a non-invasive face lift and body remodelling, achieving a rejuvenated and healthier look. Training: One day Retail products: [comfort zone]’s Sublime Skin, Renight and Skin Regimen lines for the face; [comfort zone] Body Strategist and Body Active for the body. Purchase cost: s22,000 (£18,720 approx.) Average price per treatment: s100 for 45-50 minutes Partners: Launching March 2020 in Italy, then across Europe. Contact +44 (0) 20 3301 0496 www.comfortzone.it
80
Dermalux Flex MD How does it work? Flex MD is a powerful portable LED system for the face and body that delivers clinically proven wavelengths by way of a proprietary LED technology for maximum skin enhancing results. Anti-bacterial Blue 415nm, rejuvenating Red 633nm and calming Near Infrared 830nm options can be selected via seven protocols designed to target a wide range of skin concerns. The system holds a medical CE certification for acne, wound healing, psoriasis and pain. It is also suitable for skin rejuvenation, reducing pigmentation and the treatment of redness or sensitive skin conditions. LED is acknowledged as safe and suitable for all skin types and can be offered on a daily basis to short-stay spa guests. The unit can be integrated into any spa menu to upgrade regular facial treatments or for express therapies. Results: An immediate improvement in skin tone, hydration and luminosity. it
offers instant relief from redness and irritation. A course of treatments is recommended for lasting improvement. Training: This can be accessed via an online learning portal and education workshops are also available. Retail products: None, but Flex MD can be integrated with any skincare range. Average price per treatment: £40 (Course of 10 sessions from £300). Purchase cost: £1,595 (d1,873 approx.) Return on investment: Acheiveable within one month based on providing six treatment courses. Global partners: Bamford Spa, Gaia Spa at Boringdon Hall, Wentworth Spa, Bulgari Spa and The Ned, all in the UK; Capri Palace Hotel and Spa, Italy; V Spa and Wellness, Vilnius Resort, Lithuania. Contact +44 (0) 845 689 1789 www.dermaluxled.com
www.europeanspamagazine.com
Business Facial technology focus
Ones to watch With the growth of facial machine technology, spas are able to choose from a range of different options to refresh, renew and rejuvenate the skin. Here are some brands to watch out for in 2020. Perfector Skincare CCS7 Nine stages of non-invasive microcurrent technology build new tissue and lift sagging muscles through a combination of both chemical and electrical rejuvenation. Esthetix Multiderm Ultrasound and galvanic currents work gently but effectively on all skin functions, increasing elasticity, health and oxygen levels. Silhouette Dermalift A low-level adjustable electrical microcurrent to stimulate and regenerate cells and muscles.
bt-nano with Dermalogica Conductive Gloves How does it work? The bt nano mini microcurrent system utilises patented Suzuki Sequencing to deliver low level microcurrents in an infinite number of combinations. Low-level amperage increases cellular energy and the device’s five modes include: a non-surgical face lift using microcurrent probes; Invisible Expression anti-ageing eye treatment; Platinum Touch for the hands; Quickly Clear for acne; and iontophoresis, which combines negative, positive and alternating frequencies to enhance product penetration. USP: Bio-Therapeutic’s Dermalogica Conductive Gloves combine the element of human touch with microcurrent technology. Used with bt-nano or Bio-Ultimate Platinum, the gloves enable therapists to perform key skin-lifting, firming and product penetration techniques while maintaining a physical connection with clients. Dermalogica uses the bt nano microcurrent in all its advanced treatments and ProSkin 60 services.
Purchase cost: £1,310 (g1,540 approx.) Average price per treatment: £45-£125 Return on investment: Performing five treatments a week at an average treatment price of £65 would return a spa’s investment in six weeks. Global partners: Dermalogica Duke of York Square, Liberty, U, Organic Pharmacy Skin Centres and Abigail James, Beaumont Hotel all in London, UK; Harvey Nichols UK and Ireland; Selfridges London and Birmingham, UK; Six Senses Courcheval, France. Contact +44 (0) 7575 881186 www.bio-therapeutic.online
Carlton UltraPro Complex Comprises High Frequency, Facial Galvanic, Microcurrent, Face/Body Vacuum, Vacupulse and Brushing for total skin rejuvenation. Nouveau Skin Therapy, Dermatude and A-Lift Microcurrent and nanocurrent technology to combat ageing at a cellular and muscular level. Nano electro-stimulation at such tiny wavelengths is known to increase adenosine triphosphate and cell metabolism.
Results: Reduces fine lines and enlarged pores; brightens dull, congested skin; re-educates muscles and hydrates skin. Training: Online training takes just 2-4 hours. Practical training requires one day if chosen. Retail products: bt-ceuticals, professional-quality skincare products and Dermalogica skincare.
www.europeanspamagazine.com
81
Business Facial technology focus
Germaine de Capuccini Efficy How does it work? Efficy is a multi-functional platform that combines three complementary technologies: Digital Monopolar Capacitive Radiofrequency has pre-set programmes for face and body. Vacuum Push Pull Therapy, which can be used at the same time as radiofrequency, features a ‘push-pull effect’ by combining a single head with a simultaneous vacuum and pressure therapy for lymphatic drainage. Finally, Digital Transdermal Induction offers non-invasive penetration of ingredients to the desired depth, epidermis, dermis or sub-dermis, using Piezoelectric and resonating current.
Retail products: New Night Repair Progress Serum with Glyco-8 works eight times faster than a regular serum. Cost: £20,085 (d23,600 approx.) Average price per treatment: £100 Return on investment: At five treatments per week, spas can recover the cost of the machine within 12 months. UK partners: The Landmark London; Chuan Spa at the Langham; K Spa at K-West, London. Contact Tel: +44 (0) 1784 259988 www.germaine-de-capuccini.co.uk
USP: Efficy offers a medi-spa approach with clinical results as well as all the ritual treatment elements that Germaine de Capuccini provides. Results: A one-off ‘flash’ treatment is ideal for special events. A course of six treatments offers longer lasting results. Training: Existing partners require a two-day training course while new partners will attend for three days.
Crystal Clear Comcit-Elite How does it work? This multi-platform skin technology simultaneously delivers cryo-oxygen, oxygen and a hyaluronic acid and plant stem-cell infusion to the skin. This is achieved by a microchannelling roller with 0.25-2mm micro-surgical steel needles that create hundreds of microscopic channels in the skin. Opening micro channels promotes a heal-and-response process and magnifies the penetration of active ingredients. USP: Four simultaneous modes plus microdermabrasion to stimulate collagen production. It treats acne scarring, sun damage, stretch marks and ‘orange peel’ skin. Results: Stimulates collagen production, reducing lines and wrinkles. Hydrates, firms and rejuvenates
82
skin texture. Balances uneven tone and leaves skin with an instant, dewy glow. Training: Two-day Crystal Clear Comcit course available on site at spas or at one of Crystal Clear’s UK training academies. Retail products: Crystal Clear Complex-C Blemish Defence Infusion; Actifade Infusion; and Cellular Active Infusion Purchase cost: £12,499 (d9,000 approx.) Average price per treatment: £115 Return on investment: Performing seven treatments a week at £125, spas can cover the cost of the machine in just over 14 weeks. Global partners: Coworth Park, UK; K West Hotel & Spa, UK; Dermspa Spa by Nilam Holmes, UK; Leonardo Royal Hotel Group, Europe; Carolinda, Belgium; El Oceano Spa, Spain Contact +44 (0) 151 709 7227 www.crystalclear.co.uk
www.europeanspamagazine.com
SPA DREAM with TILTING MOVEMENT
WATER or QUARTZ • WATER PACK: 4 WATER PILLOWS • QUARTZ PACK: SPHERICAL QUARTZ SAND
7°
TILTING MOVEMENT • 7° UP AND DOWN
NEW
Business Facial technology focus
Plasma Elite II How does it work? Plasma occurs when electrical energy is discharged from the pen and on hitting the atmosphere creates a Plasma Arc. This then strikes at the skin, although not touching it, creating an immediate tissue contraction and thermal disruption of the skin. The tissue is sublimated and this induces the production of fibroblasts creating a tightening with development of tissue regeneration. This can improve the skin’s tone and texture and help reduce scarring.
USP: This treatment takes 30 minutes to perform, is simple and highly profitable. It is the only 100%-British plasma pen and also conforms to EU cosmetic/medical directives coming in May 2020. Results: Tightening, toning and regenerating, loose skin on the eye lid and under the eye, can be treated, as well as lines around the mouth, deep-set wrinkles, skin tags and crepey skin on the neck. Training: One day online and one practical. Retail products: An aftercare kit contains a professional cleansing solution and a dry Healing Balm to keep the area itch-free. An SPF50 is also offered. Purchase cost: £3,400 (d4,000 approx.) Average price per treatment: £400 Return on investment: Performing 13 treatments at approximately £300 each would cover the cost of the machine. Partners 350+ salons, spas and medical centres. Contact +44 (0) 7378 956138 www.plasmaelite.com
84
Thalgo iBeauty How does it work? Sound vibration, sequential ultrasound and tripolar radiofrequency are used with unique professional products to carry out purifying, hydrating, anti-ageing facials. Sound-vibration exfoliates the skin using ultrasonic waves or low frequency vibrations. Sequential ultrasound drains, infuses and stimulates via sound waves produced by an electrically stimulated ceramic plate. Lymphatic circulation is boosted for tissue drainage, increasing the absorption of active ingredients. Tripolar radiofrequency is used in anti-ageing facials to regenerate and plump the skin, contracting the collagen fibres, boosting fibroblast metabolism and increasing vasodilation to rehydrate, plump and firm. USP: In addition to 30-45-minute pre-programmed treatments, express 15-minute targeted sessions can be added to any facial or performed as a stand-alone add-on; ideal for spa package upgrades that often include a 25-30-minute basic facial.
Results: Considerably enhanced results compared to manual facial treatments. Training: One day in London, Manchester or Tamworth (Midlands), UK. Retail products: iBeauty facials create aftersales opportunities for the full range of Thalgo face products. Cost: £4,950 (x5,800 approx.) Average price per treatment: £50-55 for a 45 mins facial Return on investment: Achieveable after approximately 110 facials. Global partners Beyond Medispa Harvey Nichols and Chill Out Spa, UK; Robinson Club Quinta da Ria, Portugal; Kempinski Villa Rothschild, Sporthotel Landhaus Wacker, Ludinmühle Wellness Spa Hotel, and Riding and Sporthotel Nordmann, all in Germany.
Contact
+44 (0) 20 7512 0872 www.thalgo.co.uk
www.europeanspamagazine.com
Your next spa project starts here.
Offering an unrivalled level of service and an exceptional selection of beautifully crafted, high-quality furniture and equipment, Ellisons will ensure your next spa project is a success. Our Spa Partner team can help with every aspect of your project, making sure it runs smoothly, on time and to budget. With a portfolio showcasing an extensive range of high-profile spa refits, you can depend on our years’ of experience advising on new builds and refurbishments in treatment rooms and relaxation and reception areas.
ellisons.co.uk
Ellisons offer an impressive selection of attractive spa furniture from leading brands Gharieni, Living Earth Crafts, REM, Salon Ambience and many more. Amongst our luxurious product range, you’ll find a selection of elegant, ergonomically designed treatment couches offering bespoke options to suit every treatment need.
Please contact our dedicated Spa Partner team to discuss your options in more detail: spapartner@ellisons.co.uk +44 (0)24 7636 9114 Find out how you can add value to your next spa project by downloading our Spa Guide at www.ellisons.co.uk/spa
Spas Norwegian Encore Mandara Spa
86
www.europeanspamagazine.com
Spas Norwegian Encore Mandara Spa
Clockwise from far left: NCL’s Norwegian Encore makes her maiden voyage; passengers relax on heated stone loungers in the ship’s Mandara Spa; one of the 25 treatment rooms on board; a senses are soothed in the hydrotherapy pool
Setting sail to spa European Spa boards the cruise liner Norwegian Encore on its maiden voyage to discover why sea-bound spa and wellness is riding the crest of a wave and seeing significant growth R EP OR T BY S A R A H C A M I L L E R I
D
emand for cruising has increased 20.5% in the last five years, according to Cruise Lines International Association (CLIA), which estimates that 32 million passengers will opt to travel this way in 2020. This growth shows no signs of abating, with 19 new ships debuting this year from CLIA members alone. In terms of economic impact, further research from the association reveals the industry generates $150 billion worldwide and has created more than 1.7 million jobs. But what makes cruising so appealing is the drive by leading brands to appeal to a wider demographic. The focus is firmly on creating more memorable on-board experiences and itineraries for families as well as those seeking experiential travel and exploration. The trend for so-called ‘Skip Gen’ cruising – where grandparents and grandchildren travel together without their parents – is projected to grow, as is demand from passengers for on-board health and wellness services that go beyond pampering to embrace personalised fitness; stress, pain and weight management; and healthy living programmes. Undoubtedly, one of the most impressive recent European debuts is Norwegian Cruise Line’s (NCL) much anticipated Norwegian Encore, which slipped gracefully out of dock on a crisp winter’s day in 2019 to make her inaugural voyage from Germany to Southampton. Encore is the 17th ship to join the Norwegian Cruise Line fleet and the very last Breakaway-Plus class vessel. Its upscale, contemporary interior design delivers a luxurious ambience alongside a number of standout experiences, such as the world’s
“In the development pipeline we have another six ships planned for construction in our new Leonardo Class.” Eamonn Ferrin Vice-president and managing director (regional), Norwegian Cruise Line
www.europeanspamagazine.com
longest sea-bound racetrack, at 350m in length with four high-speed curves; the largest outdoor laser tag arena with augmented reality elements; and the Galaxy Pavilion, which offers a new, immersive escape room and other interactive theatre experiences. Guests can also enjoy 15 restaurants, a theatre, and time to escape and relax in a spacious Mandara Spa, located in a prime location at the stern of the ship. Billion-dollar baby Norwegian Cruise Line Holdings (NCLH) operates three global cruise brands: Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas, and Norwegian Encore joins a combined fleet of 27 ships that offer 58,400 berths and travel between more than 450 destinations. Success across the group’s three distinctively different brands means it has plans to introduce 10 additional ships to its fleet by 2027. Built at the Meyer Werft shipbuilding dock in Papenburg, Germany, Norwegian Encore boasts some significant statistics of its own. At 1,100 feet in length, it has 20 decks, 2,038 staterooms, a gross tonnage of almost 170,000 and a guest capacity of 3,998. More of a floating resort than a ship, this contemporary upscale vessel is also the proud home of the latest Mandara Spa, the 17th in NCL’s fleet. The 2,176sqm spa commands 180-degree ocean views from its lofty vantage point on Deck 16 and is sited across the stern of the ship. Operated on behalf of NCL by OneSpaWorld, it offers a menu of 50 rejuvenating treatments, typically retailing between $159-340, which include a full range of services from Elemis, including ProCollagen and BIOTEC facials, as well as body treatments such as its Aromastone, Crystal Quartzbed and Bamboo massages. Acupuncture and Ionithermie Cellulite reduction programmes are also offered as well as a separate salon and barber, and SmileSpa services as well as CND, Kérastase, Restalyne, Thermage and TruSculpt treatments. Beyond the spa’s reception area is an extensive thermal suite featuring a hydrotherapy courtyard, which has a central vitality pool as well as a sauna, a salt room, a laconium,
87
Spas Norwegian Encore Mandara Spa
Clockwise from top: NCL plans to add six new vessels to its cruise fleet; Mandara’s international spa team aim to leave guests feeling rejuvenated and relaxed; a luxurious private spa suite; water slides in the ship’s main pool offer fun for all ages; NCL takes delivery of Norwegian Encore from shipbuilder Meyer Werft; sea views from the spa relaxation area
a caldarium, experience showers and a Snow Paradise. A bank of heated stone relaxation loungers offers views of the ocean. The spa also benefits from 25 treatment rooms and a light and airy relaxation lounge, complete with floor-to-ceiling windows and soothing projections on the walls of natural vistas from around the world. Jewel of the ocean “Encore is one of the most beautiful spas at sea,” says Natasha Spencer, senior director of spa operations, who oversees guest satisfaction, revenue and staffing for all of NCLs Mandara Spas across the fleet. “As well as our extensive menu of spa, salon and medi-spa services, Mandara offers an amazing thermal suite experience, which helps the body to eliminate toxins and impurities, as well as encouraging relaxation. Our thermal area also has a hydrotherapy pool to soothe sore muscles and invigorate the senses.” The spa team consists of 34 international staff, including a medi-spa doctor, an acupuncturist, two personal trainers, four
88
hair stylists, two nail technicians and 21 therapists. “Our goal is to give each guest the best spa experience at sea and to ensure they leave relaxed, restored and rejuvenated,” adds Spencer, who has worked for OneSpaWorld for 18 years. “All of our therapists come to us fully trained and then we advance their development through the latest on-board spa services, including signature massages such as our restorative salt stones massage and power poultice muscle release, as well as Elemis BIOTEC facials.” Adjacent to Mandara Spa is the Technogym-equipped Pulse fitness centre where guests can book body composition analysis and a number of personalised training sessions and wellbeing classes, including: TRX Suspension training, HIIT,
“Our goal is to give each guest the best spa experience at sea and to ensure they leave our spa relaxed, restored and rejuvenated.” Natasha Spencer Senior director, spa operations, OneSpaWorld
www.europeanspamagazine.com
Spas Norwegian Encore Mandara Spa
Row Club, Pure-form Yoga and Pilates, and RYDE Cycling. According to Spencer, pain management services are a big focus for Mandara’s cruise-based spas. “This year we will be offering the latest pain management treatments, such as acupuncture, cupping, Elemis seaweed massage, meditation and functional stretch,” she states. “Our experts are available to address discomfort and concerns through drug-free, non-invasive on-board therapies and wellness classes.” Global vision Summing up a successful maiden voyage, Eamonn Ferrin, Norwegian Cruise Line’s vice-president and managing director for the UK, Ireland, Israel, South Africa and Middle East markets, told European Spa: “Spa and wellbeing is increasingly important for us and that is why we have given over so much prime area on-board to spa services – they really dominate the ship. “Relaxation and wellness is all part of our on-board experience. On this class of ship, we also have space for great fitness facilities, which most people use as they want to stay healthy. We even have a running track on deck!” Ferrin explains that NCL has its ambitions set high and reveals that its fleet is set to expand further. “In the development pipeline we have another six ships planned for
www.europeanspamagazine.com
construction in our new Leonardo Class, which we will be announcing soon,” he says. This burgeoning cruise ship industry promises numerous possibilities for the very best spa and wellness professionals who are open to a rewarding career at sea. As well as 67 land-based spas across 18 countries, OneSpaWorld, which currently employs around 5,000 spa professionals worldwide, already operates 20 cruise-ship brands and therefore is always recruiting across a variety of disciplines. For now, though, the Norwegian Encore team is happy to celebrate the successful launch of its latest venture. “Our spa team did an amazing job putting together Encore’s Mandara Spa,” concludes Spencer. “This is certainly one of the most beautiful and impressive spas anywhere at sea.” Norwegian Encore Mandara Spa www.onespaworld.com | www.ncl.com Owner: Norwegian Cruise Line Management company: OneSpaWorld Brand president and CEO: Harry Sommer Senior director of spa operations: Natasha Spencer Design: OneSpaWorld Spa size: 2,176sqm Treatment rooms: 25 Spa team: 34 including 21 therapists, a medi-spa doctor, an acupuncturist, two personal trainers, four hair stylists, two nail technicians Suppliers: Elemis, CND, Pulse Fitness, Technogym, TRX Suspension, RYDE Cycling Treatment beds and loungers: Living Earth Crafts, Gharieni
89
M AY 1 8 - 1 9 2 0 2 0 , Po r t u g a l
The Power of Right Action
How do we know what is right and what is wrong? Are we acting mindfully enough? Are we connected to our true heart? These questions address the human struggle between our deep feelings, our inner ‘knowing’ and the so-called ‘real world’. As global leaders in healing hospitality, we continually confront the challenge of determining what is the most appropriate action to take in each moment. The HEALING SUMMIT 2020 is an international two-day event, to be held again on the golden shores of Portugal. Through talks, workshops and interaction, the HEALING SUMMIT emphasises and illustrates that healing begins as an individual pursuit, which then naturally expands in our world. The event will bring together global leaders in healing hospitality, healing practitioners, scientists, social businesses, new-wealth investors and those who aim to explore the truth of how to live and act for the betterment of all.
Please join us in May 2020 in the pursuit of ‘right action’ at this unique and astonishing event.
Secure your space: www. healingsummit.org Email: healingsummit@healing-hotels.com Tel: +49 221 20531175 Organized by:
Wellness
HEALING THERAPIES
NUTRITION
MINDFULNESS
MOVEMENT
RETREATS
EDITED BY SARAH TODD
Editor’s choice
Helping guests find their reset button with SO/ Wellness New programmes from SO/ Hotels & Resorts include ‘Cleanse & Crave’ concept to allow self-care as well as luxurious indulgence
Global: SO/ Hotels & Resorts, Accor’s lifestyle brand, has launched a new SO/ Wellness programme at SO/ Vienna ahead of a wider global rollout. Intended to introduce creative ways to restore energy so that guests can ‘continue their pursuit of a have-it-all lifestyle, complete with a reset button’, the initiative includes localised signature treatments, pop-up treatment areas, F&B and fitness options. “The new SO/ Wellness experience seeks to bring nourishment and wellbeing to our jet-setting guests who live fast and like to showcase their attitude,” said Accor’s global director of wellbeing, Aldina Duarte Ramos. “Every facet of the SO/ Wellness concept, from recipes to amenities, was creatively designed to suit the unique personality of the SO/ brand and the interests of our guests.” As well as partnering with skin regimen products, every hotel will feature a distinct experimental spa treatment inspired by its location and hotel story. For example, SO/ Vienna guests can enjoy its ‘Legally
www.europeanspamagazine.com
Stoned’ treatment, which combines specific massage movements with Austrian amethyst crystals to help restore inner balance and strength. A showpiece of the new SO/ Wellness programme is the Glow Bar pop-up concept, whereby a ‘glowing cube’ will be located in the hotel’s lobby with express spa, massage and beauty treatments offered inside. SO/ Wellness also includes a fitness programme that features Deep Beats Yoga, an immersive sound
“Every facet of the SO/ Wellness concept was designed to suit the unique personality of the SO/ brand and the interests of our guests.”Aldina Duarte Ramos
Global director of wellbeing, Accor
experience that combines dynamic vinyasa and power flow yoga soundtracked through Bluetooth headsets. In addition, a ‘Cleanse and Crave’ concept offers a balance of wellbeing and indulgence, with guests able to opt for a detoxifying juice shot before a spa treatment, and a refreshing mojito shot afterwards, as well as selected ‘cleanse’ or ‘crave’ dining options. “Wherever guests wander through the hotel, a Cleanse & Crave option is there,” said Peter Katusak-Huzsvar, general manager of SO/ Vienna. “Health meets hedonism, self-control meets self-care, nourishment meets indulgence. We understand the dichotomy of our guests’ lives and with SO/ Wellness at SO/ Vienna, achieving balance is never boring.” The wellness programming concludes with the SO/ RESET Turndown Service, where guests are treated to a nourishing ‘kiss goodnight and morning after’ skincare amenity by skin regimen, as well as a light bite to ‘inspire sweet dreams and a replenishing, deep sleep’. www.accor.com
91
Wellness Trends & developments
Aman offers a range of holistic experiences Global: Aman has announced a calendar of new wellness experiences at its destinations around the world. From highly personalised Wellness Immersions in Turks and Caicos and Greece to insightful retreats in Bhutan and Laos, the range of experiences has been created to subdue stress, reduce the risk of illness and re-energise the body and mind. Highlights include a three-night Reiki Healing Retreat at Amandari from March to December 2020, led by reiki master Pak Warmana, where guests can enjoy a ‘conscious menu’ of nutritious food as well as daily yoga, Qigong and meditation classes. Reiki healing sessions and classes, two 90-minute Aman Signature Spa Treatments and a Balinese Blessing Ceremony complete the programme. A four-night Forest Bathing and Onsen Retreat will take place from April 2020 onwards at Amanemu in Japan from spring 2020, with forest bathing taking place along the Kumano Kodo – a series of five ancient pilgrimage routes which converge at the heart of the nearby remote Kii Mountains. From April 2020, Amanzoe in Greece will introduce individual wellness immersions. The multi-day, highly personalised programmes will also launch at the Amanyara resort in Turks and Caicos targeting specific wellness goals on three different pathways: Weight Management & Transformation; Detox and Cleanse and Mindfulness and Stress Management. www.amanresorts.com
Divani Apollon Palace launches Thalasso Rehabilitation programme Greece: The Divani Apollon Palace & Thalasso, which offers Thalgo treatments in the heart of the Athenian Riviera, has launched a new Thalassotherapy Rehabilitation package that focuses on the therapeutic use of seawater and the marine climate to promote health and wellness. The extensive four-day programme of treatments, nutrition and exercise begins with a private consultation with the hotel’s nutrition and fitness instructors. They assess the guests’ individual needs and create a tailor-made menu of therapies and Greek cuisine designed to deliver key nutrients to boost serotonin and the immune system. Guests have daily access to the spa’s thalassotherapy pool, which has 16 different water-jet functions, while treatments include a Thalaxion Salt Water Hydromassage, which combines the principles of cryotherapy and acupressure with hot salt water to promote circulation and reduce swelling.
Roman spa culture inspires new social nights at agua London
www.divaniapollonhotel.com
UK: agua London spa at Sea Containers London is hosting a new evening event inspired by the community spirit of Roman spa culture. Guests at the monthly Spa Social evenings will have exclusive use of the spa and after relaxing in the lounge upon arrival will be able to self-apply mudpacks in the spa’s steamrooms. The evening also includes a 10-minute head, neck and shoulder massage, a food bowl from the Spa Cuisine Menu and two glasses of Laurent-Perrier champagne or herbal teas. According to agua London’s director of front of house and wellness, Jacqueline Kneebone, the spa naturally lends itself to a Roman-style guest journey. “A major focus when we designed the space and created programming for agua London was that it supported an authentic and social wellness experience,” she states. “It’s so important for our guests to fully relax to gain the best from their treatments, and what better way than enjoying this with loved ones in an inclusive, comfortable space. The evening really sets the tone for what we are all about and everybody, including our team, has great fun.” www.seacontainerslondon.com
92
www.europeanspamagazine.com
Wellness Trends & developments
Daylesford unveils nature-inspired spring retreat
Four of the best We highlight some of the best apps that aim to foster a greater sense of wellbeing
UK: With the aim of easing the transition into spring, organic farm Daylesford in the Cotswolds is to host a three-day wellness retreat from March 13-16. To begin the retreat, Daylesford’s resident nutritionist and naturopath Rhaya Jordan will lead a wellness workshop to set intentions for the weekend, focusing on the importance of taking stock and gathering energies to cleanse and strengthen the mind and body. Bamford Haybarn Spa yoga teachers and Cookery School tutors will then lead the retreat, which will include a series of treatments such as crystal sound healing and de-stressing massages as well as energising classes and workshops, and a range of nourishing, organic food. Guests will stay at the cottages on the Daylesford property and will be able to explore the 2,500-acre farm.
1. Beeja Founded by author Will Williams, the Beeja app encourages users to become self-sufficient meditators within 30 days. The app has been carefully crafted to make its hybrid form of meditation fun and accessible, as well as to appeal to the Gen Z and millennial market, for whom ‘conscious deceleration’ is often a primary objective. www.beejameditation.com/ beeja-app/
2. Lifesum Billed as ‘the world’s most curious health company’, healthy lifestyle app Lifesum combines expertise from nutritionists, behavioural psychologists and personal trainers to help users gently alter their habits and behaviour to reach their health and fitness goals with feedback, tips and motivational ‘cheers’.
www.daylesford.com
www.lifesum.com
3. Sleep Cycle Analysing your sleep and waking you up at ‘the perfect time’ feeling rested, Sleep Cycle was created with the intention of helping people sleep better. Its weekly global sleep statistics make for interesting reading – the best sleep quality in the world belongs to the Netherlands – while additional content such as Sleep Aid offers healthy ways to improve sleep. www.sleepcycle.com
4. Streaks Streaks is a ‘to-do’ list where up to 12 tasks can be chosen to be turned into daily habits. Every time a task is completed, the streak is extended, and working in combination with the iOS Health app means certain goals – such as running or walking a certain distance – are able to be automatically tracked. www.streaksapp.com
St. Regis Maldives welcomes the experts in 2020 Maldives: The St. Regis Maldives Vommuli Resort has partnered with several wellness experts for its 2020 Visiting Practitioners series. Each month the resort will host a different practitioner and guests will have exclusive access to a private session, which is intended to provide an elevated holistic wellness and healing experience. Visiting experts this spring will include reiki practitioner Nont Suksee (top right), who specialises in pain relief, stress reduction and digestive system stimulation. Osteopath and iridologist Delphine Pinaudeau (bottom right) will be at the resort until February 19, followed by Olivia Weil who will provide a ‘unique experience of deep healing’ via her heart-centred approach. The series concludes with Sandra Laznik, who combines science and spirituality to help clients to restore their body’s vitality and health. “The Visiting Practitioners series adds to our already robust health and wellness offering,” said Vincent Pauchon, general manager of the St. Regis Maldives. “We constantly strive to provide unique experiences for our guest that will create a lasting impression and this series seeks to do that with the integration of physical and emotional healing therapies from a variety of experts and practices.” www.stregismaldives.com
www.europeanspamagazine.com
93
Wellness Trends & developments
Wellness innovator
Raison d’Etre to place a firm focus on sustainability Global: Consultancy Raison d’Etre hopes to lead the way in setting a benchmark for the industry after launching an all-encompassing ‘green strategy’ to ensure its design projects support sustainability. Having worked with more than 160 spas in 70 countries, the company hopes to make ‘a significant impact on a large scale’ with this approach. “Our new ‘green strategy’ will ensure Anna-Cari Gund that sustainability runs through the heart of Raison d’Etre’s wellness projects from the initial design stages through to the day-to-day functioning of the business,” said managing director Anna-Cari Gund. “Taking into consideration the social, cultural and economic context of each project, our key focus areas will be the environmental impact of materials and fabrics used in construction and interior design, and the quality of air, water and light in the region. “We hope this new strategy will become a blueprint for the industry when it comes to establishing responsible and ethical wellness projects across the world.” In collaboration with Metropolitan Touring, a leading tour operator in the Galapagos Islands and Ecuador, Raison d’Etre opened its new spa at Finch Bay, one of the National Geographic Unique Lodges of The World (pictured). As Ecuadorians take great pride in the beauty of their country, sustainability was a big part of the resort’s concept, particularly when it came to water and wastage recycling and disposal. In addition, each item ordered for the spa was not only assessed by its carbon footprint, but also for recyclability after use.
Grohe joins forces with the Pacific Garbage Screening project Global: Leading bathroom supplier Grohe has announced its support of the Pacific Garbage Screening (PGS) project. The brainchild of architect Marcella Hansch together with an interdisciplinary team of natural scientists, engineers and marine biologists, the PGS project is working on the development of a water platform that will collect plastic waste before it damages the ecosystems in oceans and rivers (pictured). Grohe has pledged to support the project financially and intends to join forces with PGS to further draw attention to forward-thinking solutions to the global plastic problem. Thomas Fuhr, CEO of Grohe AG, said: “The enormous amount of plastic waste in rivers and oceans is a collective problem and one of the greatest challenges of our time. This is why we directly decided to promote such an important project for its reduction.” www.pacific-garbage-screening.de | www.grohe.com
Hyatt will provide guests with Headspace Global: Hyatt Hotels Corporation (HHC) and meditation leader Headspace have announced an exclusive new global partnership to bring mindfulness and meditation to employees and guests at Hyatt-branded hotels and resorts. Building on Hyatt’s holistic wellbeing strategy, the partnership with Headspace, which has nearly 60 million users in 190 countries, will focus on Hyatt’s existing portfolio of more than 220 spa and wellness locations, as well as giving guests complimentary access to Headspace through in-room content. Corporate customers and planners will also be given the opportunity to integrate wellness into their meetings. “Wellbeing is a true realisation of Hyatt’s purpose,” said Mark Vondrasek, chief commercial officer at HHC. “By teaming up with industry leaders like Headspace, we are better positioned to care for our guests and employees and help them prioritise their own wellbeing.” Former monk and Headspace co-founder Andy Puddicombe added: “Travelling can often take you out of your routine – so it’s important to take the time to pause, be present and take care of yourself.”
www.raisondetrespas.com
Hyatt’s CEO Mark Hoplamazian meditating with Headspace
94
www.hyatt.com | www.headspace.com
www.europeanspamagazine.com
European-Spa-Advert-NOV-2019.indd 1
14/11/2019 16:57
Wellness Carina Preuss, Ayurveda Parkschlösschen
Changing lives for the better Ayurveda Parkschlösschen’s co-owner and general manager, Carina Preuss, discusses her passion for Ayurveda and the family-owned German resort’s continuing evolution
T
he family-owned Ayurvedic detox resort Ayurveda Parkschlösschen, located in Traben-Trarbach, Germany, was launched in 1993 as a European centre of Ayurvedic excellence. Offering a wide range of Carina Preuss Ayurvedic detox programmes supervised by experienced practitioners, its facilities include 24 treatment rooms and the 2,000sqm Veda-Therme, with a thermal swimming pool, two saunas and a yoga studio. Co-owner and general manager Carina Preuss discusses its pioneering approach as Ayuvedic healing reaches an ever broader audience.
What was your personal path to wellbeing? I was three years old when my father decided to open a luxury Ayurveda health and detox resort in Germany, and six when Ayurveda Parkschlösschen opened its doors. I started to work at the Parkschlösschen hotel when I was 12; decided that I would like to take over one day when I was 17 years old, and later studied hospitality management in Switzerland. When I returned to the Parkschlösschen in 2011, I dived deep into the philosophy of Ayurveda and yoga, and became a yoga teacher as well as an Ayurveda Lifestyle Consultant, teaching our guests how to live a healthy lifestyle.
How is Ayurveda Parkschlösschen special? My father’s vision was to build a luxury Panchakarma resort without any compromises. Ayurveda and its philosophy are incorporated into every detail of our premise and concept. Before the resort opened, we installed marble plates underneath every bed to ensure there was a positive flow of energy for our guests. We also double-insulated our electrical cables to achieve low electric smog, and the resort has no WiFi, not even in our offices. We have Vedic music in each room and the interiors use a warm colour palette to enhance the beautiful, calm experience. We also mainly offer synchronous oil massages that use two therapists per guest, and we have separate areas for men to be massaged only by male therapists and women by female therapists.
96
How do you improve your guests’ lifestyles? Our team of experts give daily lectures, including a cookery workshop in our lecture kitchen. The majority of our guests are open to changing their lifestyle habits to what is most natural, and they appreciate what they learn here. We don’t find our guests have a complete lifestyle change. Instead, they will return home and change one or two things at a time, slowly but surely.
What is most satisfying about your role? When guests approach me to tell me how we have changed their lives; how much healthier, energetic and better they feel, and how thankful they are to have found Ayurveda. As general manager, but also as an Ayurveda lifestyle coach and yoga teacher, I love that my role combines both managerial and creative aspects. I enjoy teaching ancient Vedic wisdom,
but I also like to collaborate with our amazing team to translate this into working processes within the hospitality industry, with the aim of enhancing the health of our guests.
What’s next for wellbeing within Ayurveda? Together with meditation, which we have offered since we opened, I believe Ayurveda is on the cusp of great things, like yoga was previously. We are so glad that the market is finally ready and so many people around the world want to take their health into their own hands. At Ayurveda Parkschlösschen, we stand as pioneers with 27 years of experience to welcome guests from around the world with open arms. I am confident that the new Ayurveda boom will result in a very broad incorporation of it in daily life, which would be simply wonderful! www.ayurveda-parkschloesschen.de
www.europeanspamagazine.com
One mission. One voice. One wellness community We all want the same thing for our industry – to see it grow with more people in more spas, more often. But we can’t do this on our own. The UK Spa Association is the only professional, not-for-profit body specifically dedicated to championing the spa industry and celebrating our unique community: • • • •
We We We We
raise the public profile of our industry as a leisure, wellness and wellbeing activity. strive to improve spa training, standards, inclusiveness and professionalism. are the voice of the spa industry at government level. provide impartial, expert advice to our members.
And we need your support to make us even stronger.
More members, more influence Our members enjoy the following exclusive member benefits -
Networking events Two events throughout the year (north and south locations). Connect, learn and build relationships with like-minded peers, brands and influencers in the industry.
Spa Director Assemblies
Regional spa operator only groups are held regularly throughout the year. A great way to exchange ideas, seek advice and gain support and expertise from your industry peers. Especially beneficial for operator professionals who are new to senior management.
Benchmarking
Monthly operator only reports comparing how your spa is performing against key industry KPI’s and your competitors. Available to all operators regardless of size, this essential information is key for commercial success and growth. Annual insight reports available for wider UKSA membership base.
Spa Line Ask one of our panel of experts for advice, help or support.
Spa Voice Receive our monthly newsletter featuring spa business insights and trends, upcoming events, industry campaigns and special offers.
To be part of a community dedicated to shaping the future of spa, and to find out more information about our various membership packages, to suit all budgets, visit www.spa-uk.org/membership
@UKSpaAssociation
*All prices are excluding VAT and membership is for 12 months
WELLNESS NEXT LEVEL
TAKING TO THE
The Lamp Hotel
La Butte aux Bois
Norrkรถping, Sweden
Lanaken, Belgium
SLEEP THERAPY Caesars Palace Bluewaters Dubai, UAE
HYDROTHERAPY Bergamos Retreat
Friendswood, USA
TRIPLE DETOX THERAPY The Breakers
Palm Beach, USA
TREATMENT TABLES Galgorm Resort & Spa
Ballymena, Northern Ireland
QUARTZ THERAPY
PEDI/MANI CHAIRS
www.gharieni.com
FURNISHINGS
Style EQUIPMENT
FINISHES
TECHNOLOGY
FITNESS
ED I T ED BY DAV I D FAG A N
Design focus
Hotel Alberg’s 45m renovation creates natural ‘healthy interiors’ Recent extension provides a holistic environment with a comprehensive thermal suite and a full range of Dornbracht experience showers The Schneider family-run Hotel Alberg in Austria has brought a natural Alpine freshness to its spa as part of a €5 million (£4.2 million) renovation. Innovative hydrotherapy treatments complement a subterranean extension that allows natural light to filter into the spa’s communal areas via two glass courtyards. The new extension offers a library and relaxation rooms, and connects to a new heated 14.6m-long outdoor hydrotherapy pool made from stainless-steel by Felder Metallhandwerk. The spa’s one-of-a-kind hydrotherapy suite now offers a complete range of Dornbracht experience showers. A custom-built sanarium, Finnish sauna, ice fountain and infrared cabin were all supplied by KLAFS, and Nordmann Engineering supplied two steam rooms and four private steam showers. In addition to a beauty salon, three treatment rooms are lined with bespoke cabinetry by Interlübke and treatments are performed using products by
www.europeanspamagazine.com
Susanne Kaufmann with Gharieni treatment beds. An eco-friendly, modern flair has been brought to the traditional building, with 100% mineral lime plaster on the walls helping to maintain the interior climate. Other innovative and health-giving decisions include the use of 100% natural paint made from volcanic clay-based pigments, semi-precious stones, Carrara marble and Ultramarine Ash to evoke feelings from relaxation to invigoration. Calming
“Our guests sleep in their rooms and relax in a spa surrounded by colours that come from nature, not a lab.” Patrick Krummenacher Co-owner, Hotel Alberg
blue and sage green represent the Alps in summer, a Champagne silver recalls snow-capped peaks, while red bedroom doors energise guests on departure. “Our guests sleep in their rooms and relax in a spa surrounded by colours that come from nature, not a lab,” says co-owner Patrick Krummenacher. “The light blue on the ceiling has been made from lapis gemstones and evokes the feeling of looking up at the sky. It completely enhances the relaxation experience.” www.arlberghotel.at/en
STYLE FACTS Interior and lighting design: Pointner Design Colour expert: Latrace Lime surfaces: SoloCalce Furniture: Sebastian Herkner Architect: Peter Staic Pool: Felder Metallhandwerk Experience showers: Dornbracht Heat experiences: KLAFS Steam rooms and showers: Nordmann Engineering Cabinetry: Interlübke Treatment beds: Gharieni Products: Susanne Kaufmann
99
Style Design, form & function
Fashionizer Spa Eco-Smooth Aurora Tunic
As part of its celebrations of over a decade of spa uniform design in 2020, Fashionizer Spa is placing an even greater focus on environmental sustainability with the development of its latest fabric, Eco-Smooth. Pictured in the brand’s Aurora tunic, Eco-Smooth combines the properties of organic cotton with Newlife PET, which is crafted into fine yarns from recycled plastic bottles. It is durable with a smooth, modern texture and its manufacturing process is less harmful to the environment than regular polyester, being 60% organic cotton, 37% Newlife PET and 3% Lycra. “Eco-Smooth is made from the same yarn combination as our successful CPF but has a smoother look and finish,” says Fashionizer’s managing director, Debbie Leon. “New styles for spa and medical garments will be added to the stock-supported range and sold via our online shop.” The brand’s sustainability pledge also includes a move to using only biodegradable packaging and completely off-setting its carbon footprint for both production and deliveries.
www.fashionizerspa.com Esthetica q Pedi-bowls
A range of beautiful spa pedicure bowls from Indian spa and salon furniture manufacturer Esthetica make for a visually pleasing addition to spa treatment rooms. The collection of lightweight foot bowls includes a hammered finish in copper, yellow gold and antique, as well as black or white powder coating. An optional trolley is also available in which to house the bowls when they are not in use. The bowls made their UK debut at the Fife Arms in Braemar, Scotland, exclusively supplied by Spa Vision, whose director, Colin Cameron, says: “Esthetica produces excellent finishes but at a competitive price for our clients. With the pedi-bowls, we’ve seen a surge in interest among clients as they combine good value and quality.” www.spavision.com
Jacuzzi p
J-485 and J-475 hot tubs Leading hot tub manufacturer Jacuzzi’s J-400 designer collection has been added to with the creation of the J-485 and J-475 models. The former is an all-seater tub that can accommodate up to seven people, while the latter is a lounge version that provides a spacious environment for relaxation. The J-400 range features corner accent lighting, an ‘at a glance’ indicator light, and a colour touchscreen control panel for ease of use, and the new models also include dual-purpose diverter knobs that double as cup holders. Continuing the high-back design of the existing range, the new models also feature an extra wide illuminated waterfall that as well as being relaxing to watch, further enhances the tubs’ hydromassage effectiveness. The J-475 (pictured) features Jacuzzi’s RX Jet Therapy Lounge for a full body Swedish-style massage experience, with powerful jets along the legs, feet, neck and wrists that help overworked muscles to fully relax.
www.jacuzzi.com
100
www.europeanspamagazine.com
Style Design, form & function
Matrix Fitness q Connexus Column
A slimline and stylish addition to any fitness or training space, the Connexus Column from Matrix Fitness offers multiple options for suspension, resistance band and functional training modalities. Suitable for one-to-one sessions as well as small classes, the Connexus Column takes up minimal space and includes three moveable attachment points at differing heights to provide fully flexible training options. The space-efficient design, pictured below at The Glass House Detox and Wellness Retreat in Essex, UK) mounts securely to the wall and built-in storage keeps accessories out of the way but easily accessible. The training handle is easily attached and accommodates quick transitions and efficient progressions. The Connexus Column also features integrated device storage so users can keep their smartphone in full view throughout their training, enabling them to use their favourite fitness apps.
www.matrixfitness.co.uk
Bodyfriend p
Massage chairs Bodyfriend massage chairs include a range of functions that aim to improve the user’s wellbeing without the need for supervision by professionals. The products variously offer accupressure, calf-rolling, 3-step foot rollers, automatic programming, heating functions, zero gravity sensation and a range of massage options in economically powered units. The brand’s medical research and development centre claims its products can aid mental and physical relaxation, lymphatic drainage and post-workout recovery. They also use pressure points on the back to improve digestive functions, and an ‘adolescent’ mode stimulates growth plates in the arms and legs to promote development. Bodyfriend chairs are made in China using latex from Italy and its products are used in more than 500 locations worldwide.
www.bodyfriend.com
Vondom u Marquis table lamp by estudi{H}ac
A new table lamp designed by estudi{H}ac for Vondom will enhance the mood and atmosphere of almost any location within a spa’s relaxation areas. The design’s characteristic fold system, inspired by the moulds of folded paper for developing pleated fabrics, provides a crystal-like textured diffuser made from basic triangles of shiny polycarbonate. A surprising interplay of light and shadow is cast through the lamp, displaying a textured overlay on the surfaces surrounding it that echo the sensation of pleated fabric, providing a sense of envelopment and luxury.
www.vondom.com
www.europeanspamagazine.com
101
Style Design, form & function
Hydromassage q 440X Lounge
Providing spa operators with an opportunity to turn a relaxation room or fitness suite into a treatment room and increase revenue without utilising therapist time, HydroMassage’s Lounge 440X has been designed with a focus on recovery and wellness. The American company, which operates with some of Europe’s biggest fitness chains, says the new model offers a smooth and focused hydromassage experience in an ergonomically designed and spacious setting. The 440X’s contemporary exterior comes in an ‘obsidian’ black and ‘atomic’ silver colour scheme with contoured side panels featuring customisable lighting. A proprietary water recycling chamber means there is no need to add fluids between annual maintenance and real-time monitoring allows alerts to be sent to the manufacturer if the need for technical support arises.
www.hydromassage.com
Freemotion p
Diemmebi q Zeroquindici.015 Sofa by Basaglia + Rota Nodari
Aiming to provide a functional yet stylish addition to any outdoor space, the Zeroquindici.015 sofa is one of the latest creations in the URBANTIME range from Italian furniture maker Diemmebi. Designed by Basaglia + Rota Nodari, the sleek seating comes as a modular system consisting of one arm and an ergonomic base that can be combined in numerous configurations to suite any space. The style can be configured as anything from a single seat to a couple’s chair or a snaking bench. 100% made in Italy, Zeroquindici.015 is formed from18mm diameter stainless steel or epoxy powder-coated steel tube and is available in a range of different colours. The chair can be used indoors as well as outdoors with the latter version being hot-dip galvanised to provide ultimate protection from the elements and is able to be fastened to the ground with bolts.
CoachBike With the indoor cycling market estimated by Market Watch to have surpassed $500 million (£383 million) and expected to grow nearly 50% more by 2024, Freemotion’s CoachBike is a content-driven cardio trainer that allows users to follow thousands of different coach-led workouts. Set to be rolled out across Europe later this year, the US-built CoachBike is powered by the iFit interactive connected fitness platform. This offers users in-studio classes as well as customised Google Maps routes and trainer-led workouts filmed in global locations, including the historic streets of Florence and a Tour de France course. To maximise muscle activation, terrain-matching technology auto-adjusts the speed, incline and resistance of the bike in sync with the route, which is displayed on a 22-inch interactive HD touch-screen. By accurately simulating the hill climbs and downward stretches of outdoor cycling, CoachBike offers a unique, true-to-life experience while helping to maximise muscle activation. A built-in AutoBreeze fan automatically adjusts the flow to the rider’s pace, while a 5:1 gear ratio and a free-wheel design contribute further to an immersive, true-to-life workout.
www.freemotionfitness.com
www.urbantime.it
Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact David Fagan on +44 (0)115 950 4748 or email david.fagan@spapublishing.com
102
www.europeanspamagazine.com
#theOriginal
Luxury affordable
by
Pictured Above: The New Florence Nail Bar
t: 01282 619 977
e: sales@rem.co.uk
w: www.rem.co.uk
Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale
HOSPITALITY & LEISURE CONCEPTS SEAMLESS DEVELOPMENTS FROM CONCEPT TO COMPLETION
HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.
“We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.� Don Camilleri HL Concepts
dc@hlconcepts.co.uk | www.hlconcepts.co.uk
Between the covers
We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: 111Skin 12 3BIS 62 3D-lipo 78 Alexander Rose 38 ANDA 20 Andy Thorton 38 Anne Semonin 21 Aromatherapy Associates 19, 47 Atmosphera 38 Barr + Wray 15, 24 Basaglia + Rota Nodari 102 Bastien Gonzalez 58 BC Softwear 54 Beauty Düsseldorf 30 Beeja 93 Bertil Harström 20 Bio-Therapeutic 81 Biologique Recherche 29 bioniq LIFE 46 Bodyfriend 101 Book4Time 53 Bouygues 62 CACI 78 Calm 52 Carlton Professional 81 Caudalie 4, 68 Clarins 44, 67 CND 2, 68, 87 [comfort zone] 44, 51, 77, 80 Cosmoprof Worldwide Bologna 18, 30 Crystal Clear 82 Dermalogica 69, 73, 81 Dermalux 80 Devin Consulting 38 Diemmebi 102 Dornbracht 99 Dr Hauschka 62 Edmond Shipway 33 Elemental Herbology 21, 66, 68 Elemis 6, 33, 68, 77, 79, 89 Elite 38 Ellisons 38, 85 ESPA 47, 70 Esthetica 100
Esthetix 36, 81 estudi{H}ac 101 Fashionizer Spa 100 Felder Metallhandwerk 99 Forum HOTel&Spa 30 Freemotion 102 FT Leisure 33, 38 Germaine de Capuccini 8, 77, 82 Gerrard International 69 Gharieni 24, 89, 98, 99 Global Wellness Summit 30 Goop 48 Green Interiors 38 Hansgrohe 33 HB Architects 24 Healing Summit 30, 90 Health and Fitness Travel 45 HL Concepts 33, 104 Holder Mathias 33 Hydromassage 102 Interlübke 99 Intraceuticals 62 Irish Spa Association 39 iS Clinical 72 ISPA Conference & Expo 30 David Harber 100 Jean-Michel Wilmotte 21 Jessica 69 Johan Kauppi 20 John Sisk & Son 33 Kérastase 87 Kerstin Florian 20, 72 KLAFS 40, 99 kokolokahi 72 Lash Perfect 70 Latrace 99 Lava Shells 72 Lemi 21, 83 Leonor Greyl 62 Lifesum 93 Linda Meredith Skincare 19 Living Earth Crafts 36, 63, 89 Made By Zen 95 Made for Life Organics 38
Margaret Dabbs London 19 MariPharm 47 marocMaroc 60 Matrix Fitness 101 Matteo Thun 50 Mii 27, 33, 70 MIRIS 24 Mitre Linen 38, 39 MNDFL 52 Murad 72 Natura Bissé 22 Natural Spa Factory 44, 69 Nescens 72 Nike Training Club 48 Nilo 62, 75 Nimand Architects 21 Nini Andrade Silva 19 Noom 48 Nordmann Engineering 99 Nouveau Skin Therapy 81 Oakworks 49 OneSpaWorld 87 OPI 31, 33, 72 Peloton 48 Perfector Skincare 81 Peter Staic 99 Pevonia 74 Plasma Elite 84 Platinum Healing 44 Pointner Design 99 Porcelanosa 37, 38 Porthault 62 Powerhouse 24 Premier Software 17 Pro-access 38 Pulse Fitness 89 Raison d’Etre 94 REM 103 Restalyne 87 RH+ Arquitectos 19 Robert Powell 50 RYDE Cycling 89 Schletterer 33 Sebastian Herkner 99
Sensory Retreats 72 Silhouette Dermalift 81 Sisley 62 Skin Regimen 80, 91 SKINthings 74 Sleep Cycle 93 Snøhetta 24 Sodashi Skincare 19 SoloCalce 99 Sothys 71 SoulCycle 48 Spa Life (Ireland) 30, 107 Spa Life International (Germany) 30 Spa Life (UK) 30 Spabreaks.com 45 SpaFest 30 Sparcstudio 35, OBC SPATEC Europe 25, 30 Starpool 19 Strava 48 Streaks 93 Styku 46 Susanne Kaufmann 99 Sweet Squared 68 Swiss Line 72 Technogym 26, 48, 61, 62, 88 Temple Spa 30, 64 Thalgo 77, 84 Thermage 87 TopSpa 19 Treatwell 30, 70, 77 TruSculpt 87 TRX Suspension 89 Tylo Sauna 62 UK Spa Association 97 Valérie Espinasse 59 Vondom 101 Voya 11, 20, 36, 69 Wellbeing Escapes 45 World Spa & Wellness Convention 30
To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.
www.europeanspamagazine.com
106
In conversation with...
EMMA-JANE NORTH The spa director of Y Spa at Wyboston Lakes in the UK discusses staff development and the pleasure she takes in the achievement of those around her “I was very lucky to have some great mentors during my career and I try to pass this on.” I’ve been privileged to work with some of the best therapists and holistic teams in the UK and I love opening new spas, but my heart lies in making the operation successful.
“To help our staff and clients, we need to remove any stigma surrounding mental health.” Over the 30 years I’ve been managing people, the stresses and strains of life on everybody have increased, raising awareness of mental wellbeing in the service industry. In particular, a very high percentage of young people suffer from mental health issues. Wyboston employs over 300 people, 50% of whom are under 25 years old, so that’s potentially a lot of people we can help. We talk about mental health very openly; all of our senior management team have Mental Health Awareness training and we have Mental Health First Aiders in every department.
“If you can demystify the managerial process, your staff will blossom.”
“Teams need to be well supported, but they also need to be able to work on their own.”
I think we should all be taught how to have difficult conversations, because it doesn’t necessarily come naturally to everybody. In essence, I encourage my team to be human – don’t waffle or try to soften the blow, just have an honest conversation.
No one should be available 24/7 and if your team have been trained well and properly empowered, they shouldn’t need a manager all the time. A sense of belonging and the ability to take responsibility for their own and each other’s actions is important. For team members to feel safe and confident they need to know the parameters of guest and staff behaviour. My team tells me they have a saying when faced with a problem: ‘What would EJ do?’ For example, nobody should ever have to take abuse – their role is to solve and resolve. If someone ever shouts down the phone at my team, I tell them to put the phone down!
“When it comes to spa retailing, everone must work together, not be in competition.” A collaborative approach to sales works best. My therapists are on individual commissions based on what they sell, but spa receptionists are on a commission based on total sales, and we have a super seller who helps everyone, and so is on a different structure again. This approach means that individuals take responsibility but every sales function supports the other. I have found it still creates healthy competition but no grey area when completing the sale.
“Helping your team to evolve and grow is rewarding both personally and professionally.” Putting a therapist straight into a managerial role is like throwing a kitten to the wolves. However, with the right development programme in place there is no limit to what any individual can achieve. There is nothing better than seeing your team improve and grow stronger, especially when they thought it was not possible.
106
Emma-Jane North began her career in spa as a therapist at Ragdale Hall Health Hydro in 1987, where she stayed for over two decades to become operations manager. Leaving Ragdale in 2009, she opened Lifehouse in Essex as director of leisure, before launching Y Spa at Wyboston Lakes in Bedfordshire in 2012, where she currently manages a 40-strong spa team
“I love what I do and I hope I’ve made a difference to those I’ve worked with along the way.” Each day brings a new moment where I feel I’ve achieved something different. At any point in the spa industry, you can meet human nature head-on. You can easily make a difference in someone’s life with just a little thought or consideration. I’m a great believer in the power of a ‘thank you’. I’ve had thousands of team members work with me over the years and they’ve all bought something and hopefully, I’ve given them something back.
Interview by Sarah Todd
www.europeanspamagazine.com
Spa Life Ireland 2020 18th - 20th May 2020 Galgorm Spa and Golf Resort, Co. Antrim Spa Life Ireland 2020 is a spa and wellness industry event with a difference. We believe wellness begins with the people delivering it, so we focus on what spa professionals like you need to create exceptional wellness experiences. That way, we can all play our part in setting a new standard of excellence for customers. Join us in celebrating innovation and excellence in the sector as we help you grow your product offering, your networks and your knowledge. • • • • •
1-2-1 product demonstrations and networking Showcases of the latest trends and innovations Industry insight from a host of expert speakers Education seminars and workshops to develop your skills Wellness and relaxation activities built into the 3 day agenda
To find out more and book your place visit: www.spa-life.ie