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Supporting our residents
Many Evolve Housing properties are located in western Sydney, an area that reaches scorchingly high temperatures in the summer, and so we were proud to participate in the Western Sydney Heat and Social Housing Project.
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This project, which was launched in January 2021, is designed to improve tenants’ resilience to extreme heat by educating them on ways to cool down their home and manage their health during heat waves.
It is a collaboration between community housing providers Link Wentworth Housing, Hume Housing and Evolve Housing (and their residents), and Penrith and Hawkesbury Councils.
Research shows that Australian summers are getting hotter, making heat resilience an increasingly important issue, especially for many community housing tenants who may not be able to afford air conditioning.
As part of the project, resources were developed with the help of tenants, including fact sheets, posters, social media assets and entertaining videos. They focus on cost-effective ways to keep cool, and the project was launched at an official event on Friday 22 January in Penrith.
This project was funded by the NSW Department of Planning, Industry and Environment’s Increasing Resilience to Climate Change program. In late 2020, we finalised our Client Service Strategy, which formalises our commitment to continuous selfimprovement through implementing a suite of programs focused on improving client service outcomes.
The strategy sets out the framework of standards and principles our clients can expect from our organisation. It also documents the key performance indicators that are used to track our progress and outlines specific client service initiatives that will be implemented in the future.
It incorporates a communications plan to help us promote the Strategy to our clients. This plan has been implemented, with our Service Standards published on our website and on posters in our offices, so that clients are aware of the standards and know how to make a complaint if they are not met.
To view the Client Service Strategy, please visit our website at www.evolvehousing.com.au.
