1 minute read
Resident engagement strategy
Photo: Resident Advisory Group memebrs
We completed our updated Resident Engagement Strategy in early 2021, after extensive consultation with residents, staff, and the Board.
Advertisement
The strategy, which has the slogan of ‘one voice, one team’, aims to create an organisation-wide culture where staff proactively seek feedback from our residents so that resident perspectives become an important part of the decisions we make.
It is underpinned by achievable actions for every employee, including a target for each Evolve Housing staff member to participate in one resident engagement activity over the coming year.
The strategy is a one-year plan that is driven by three key priority areas — collaboration between Evolve Housing residents and employees, enhancing residents’ voices, and increasing social inclusion and wellbeing. It will be rolled out in 2022 and will be reviewed at the conclusion of the 12-month roll out, with the intention of embarking on a three-year plan led by our insights and learnings from 2022. RESIDENT ADVISORY GROUP
Our Resident Advisory Group (RAG) continued to meet over the 2020–2021 financial year, quickly adapting to meeting online via Zoom or in person when possible. The RAG has hosted multiple different staff members from Evolve Housing in its meetings to learn more about their protocols and provide feedback on Evolve Housing’s operations from a resident perspective.
Initiatives that the RAG has provided feedback on in the past financial year include rent review letters, our new rent policy, our quarterly newsletter, and the cover letter for the Resident Satisfaction Survey. The RAG also visited the Contact Centre for a day and gained valuable insights into the operation.
The group have also provided assistance to their fellow residents in a variety of ways. They called residents to follow up on the Resident Satisfaction Survey in 2020, helping people fill in their surveys to provide feedback so we can continue to improve our services. The RAG has also been working on a project to educate residents on emergency preparedness.
