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RE S I D EN T E N G AG E M E N T ST R AT EG Y
Photo: Resident Advisory Group memebrs
We completed our updated Resident Engagement
RESIDENT ADVISORY GROUP
Strategy in early 2021, after extensive consultation
Our Resident Advisory Group (RAG) continued to meet
with residents, staff, and the Board.
over the 2020–2021 financial year, quickly adapting to meeting online via Zoom or in person when possible.
The strategy, which has the slogan of ‘one voice, one
The RAG has hosted multiple different staff members
team’, aims to create an organisation-wide culture
from Evolve Housing in its meetings to learn more
where staff proactively seek feedback from our
about their protocols and provide feedback on Evolve
residents so that resident perspectives become an
Housing’s operations from a resident perspective.
important part of the decisions we make. Initiatives that the RAG has provided feedback on in It is underpinned by achievable actions for every
the past financial year include rent review letters, our
employee, including a target for each Evolve Housing
new rent policy, our quarterly newsletter, and the cover
staff member to participate in one resident engagement
letter for the Resident Satisfaction Survey. The RAG
activity over the coming year.
also visited the Contact Centre for a day and gained valuable insights into the operation.
The strategy is a one-year plan that is driven by three
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key priority areas — collaboration between Evolve
The group have also provided assistance to their fellow
Housing residents and employees, enhancing residents’
residents in a variety of ways. They called residents
voices, and increasing social inclusion and wellbeing.
to follow up on the Resident Satisfaction Survey in
It will be rolled out in 2022 and will be reviewed
2020, helping people fill in their surveys to provide
at the conclusion of the 12-month roll out, with the
feedback so we can continue to improve our services.
intention of embarking on a three-year plan led by our
The RAG has also been working on a project to educate
insights and learnings from 2022.
residents on emergency preparedness.
