Our strategic plan

OUR STRATEGIC PLAN 2020–2023

Our Strategic Plan 2020–2023 guides us to achieving the best possible results for our residents, our clients, and the broader community.

The plan creates a clear pathway that will help our team members as they work to create more community housing and provide support to our residents and clients. It allows us to be best placed to fulfil our purpose to enable more people to live in quality homes in thriving and inclusive communities.

A high level summary of the plan is featured here. Each strategic objective is then explored in more depth throughout the Annual Report, with information on key programs and initiatives that correspond to the objective, and a check list of success measures to track our progress. A more in-depth version of the Strategic Plan can also be accessed by visiting www.evolvehousing.com.au.

STRATEGIC GOALS & OBJECTIVES

This strategic plan is directed towards four key goals: • achieve sustainable growth; • enhance business practice and capacity; • provide quality homes and services; and • improve social outcomes for our clients. These goals establish a framework and provide key indicators that mark our progress in the pursuit of our vision and purpose.

They clearly summarise what success looks like for our organisation and are critical factors for ongoing growth and achievement.

Objectives correspond with each goal and identify how they will be delivered over three years.

The objectives break down each goal into identifiable and achievable actions, and they assist us to develop more detailed operational plans. They are specific, measurable outcomes supporting the attainment of their associated goal.

Metrics associated with the strategic objectives indicate how we are progressing toward reaching our goals and allow us to adjust our approach to improve results.

Robust business review practices with governance measures are in place to ensure the appropriate levels of focus and activity are underway.

STRATEGIC PLAN GOALS AND OBJECTIVES

ACHIEVE SUSTAINABLE GROWTH

1.1 Meet housing needs by increasing and diversifying housing supply 1.2 Optimise financial sustainability and performance 1.3 Develop and strengthen strategic partnerships and stakeholder engagement 1.4 Seek to influence policy settings for better housing outcomes

ENHANCE BUSINESS PRACTICE AND CAPACITY

2.1 Create a high performance culture that enables all team members to maximise their potential 2.2 Implement best practice governance systems 2.3 Develop and implement business systems that improve oversight and effectiveness

PROVIDE QUALITY HOMES AND SERVICES

3.1 Improve our residents’ housing experience and sustain tenancies 3.2 Align housing to client needs 3.3 Improve client satisfaction through high quality service provision

IMPROVE SOCIAL OUTCOMES FOR OUR CLIENTS

4.1 Deliver programs and services that enhance our clients’ health, wellbeing and social and economic participation 4.2 Create integrated and thriving communities 4.3 Implement and enhance systems to measure and evaluate social outcomes