Age concern eastbourne

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Eastbourne

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Guide to Activities & Services

Guide to Activities & Services Free-Please take a copy

Our personal alarms provide peace of mind for people who want to feel safe in their own home

Call Welbeing for more info or visit www.welbeing.org.uk Give Local Help Local

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Welcome to AGE Concern Eastboune ........................................................................................................................................................................................................................................................................

The Venton Centre The William & Patricia Venton Centre was donated to AGE Concern Eastbourne and opened in November 2000, and ever since it has been used as a place for older people in Eastbourne to socialise, enjoy lunch, partake in a variety of activities and seek information, advice and guidance.

Our activities include line dancing, tai chi, creative writing, art classes, computer lessons, dancersize and more. All designed to promote independence and wellbeing, and to enhance later life.

Information and advice on health, welfare benefits, consumer issues and local concerns can be obtained at the Centre. We also offer a number of free services, providing professional legal advice, will-writing (conditions apply) and pension assistance.

The Pantry CafĂŠ, our modern coffee shop cafĂŠ is open to anyone of any age, and offers a selection of delicious snacks and sandwiches freshly made on the premises. These are accompanied by a selection of specialty teas, coffees and homemade cakes.

The Venton Centre is located opposite AutoWise car service centre in Junction Road, and can be easily accessed from the Arndale Centre by the exit next to Sainsburys.

AGE Concern Eastbourne is THE local independent charity for older people in Eastbourne and surrounding areas.

Everything we do is about Eastbourne and the areas around it. Every penny raised locally is spent locally, to provide a fantastic range of activities and services that make such difference to the lives of so many people, and in simply being there when help is needed.

With your support we can secure an even brighter future for older people in Eastbourne and nearby areas.

This Guide to Activities & Services shows the variety of support we offer – both free and chargeable services.

Confidentiality Statement

Diversity/Equal Opportunities Statement

To protect the confidentiality of service users, all names have been changed in quotations and pen pictures.

AGE Concern Eastbourne is committed to the principles and practice of Equality and Diversity. We are working towards greater diversity among our service users, staff and volunteer team.

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

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Eastbourne

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Charity Shops We have five charity shops in the following locations: Shop

Address

Telephone

Hampden Park

16 Brassey Parade, Eastbourne BN22 9NG 01323 504260

Grove Road

36 Grove Road, Eastbourne BN21 4TR

01323 638179

Green Street

11 Albert Parade, Eastbourne BN21 1SD

01323 721968

Polegate Langney

73a High Street, Polegate BN26 6AH Langney Shopping Centre, 64 Kingfisher Drive, Eastbourne BN23 7RT

01323 487545 01323 767828

Opening Times 9.00am – 5.00pm Monday - Saturday

9.00am – 5.00pm Monday - Saturday

9.00am – 5.00pm Monday - Saturday

9.00am – 5.00pm Monday - Saturday

9.00am – 5.00pm Monday - Saturday

About our shops All items sold in our shops have been kindly donated and the proceeds from purchases go directly towards providing the many services we offer that benefit older people in Eastbourne and surrounding areas.

Our shops offer a wide range of quality items including clothing for all ages, accessories, children’s toys, CD’s, books, bric a brac, collectables and furniture.

Gift Aid By signing up to our Gift Aid scheme, when donating goods to any of our shops we are able to receive 25% tax relief on your donations.

Collections/deliveries If you are unable to bring your donations to us or if you have large quantities or large items you wish to donate, you can arrange for us to collect them by telephoning any of our shops.

We also offer a delivery service for larger items sold in our shops.

Volunteer at one of our shops Our shops rely on volunteers to assist with the day to day running, from working at the till and on the shop floor to helping prepare stock for sale. To find out more about our shop volunteering opportunities, either call into your nearest shop or find out more on our website: www.ageconcerneastbourne.co.uk

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Activities & Services Activities and Services are available at the William & Patricia Venton Centre. The centre is open Monday to Friday, 9 am to 4 pm.

Days and times for activities and services vary by month, so please contact reception or pop into the centre for an up-to-date timetable and list of prices.

Services

Activities

Welfare Rights/Information & Advice Contractor Call Home from Hospital, Befriending Services and Forget-me-Not E.B.C Housing and Council Tax Benefit Service Hearing Aid Battery Replacement (last Tuesday of every month) The Pantry CafĂŠ Grandparents as Parents Support Group CRUSE Bereavement Chiropody* Nail-cutting* Assisted Bathing* Day Club* Beauty Treatments and Therapies* Hairdressing Salon* Shopping Transport & Leisure Trips* Outreach Advocacy

Line Dancing Film Matinee (Monthly) Walking for Wellness Community Choir (term time only) Tai Chi Current Affairs Discussion Group Tap Dancing Bingo Belly Dancing Art Groups Active Extend Class Busy Fingers Craft Group Dancercise Computer Courses Stretch, Flex and Tone Class French for Beginners Exercise and Movement to Music Bridge Creative Writing (monthly) Eastbourne Rainbow (monthly-over 50's LGBT Social Group) Poetry Circle (monthly) Table Tennis

*Charges apply and are subject to change

Appointment-only sessions Free Financial Advice Tax Shop Free Legal Advice Free Will Writing (conditions apply) Pensions Advice

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Eastbourne

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Community Services Home from Hospital Service Are you concerned about how you, a friend or relative will cope at home when leaving hospital?

The AGE Concern Eastbourne Home from Hospital Service may be able to help, offering short-term support to older people in Eastbourne who have recently been in hospital.

Our FREE Home from Hospital Service is available to anyone over 55 who is: • Living in Eastbourne, Polegate, Westham or Pevensey Bay • About to leave hospital or has recently been discharged • Living alone, with a carer or with someone who is physically unable to help Our Home from Hospital volunteers are available to: • Visit you at home for up to three weeks • Collect prescriptions and shopping • Accompany you to a short medical appointment (or provide transport advice) • Provide information and assistance to help you obtain other services or equipment you may need • Introduce you to clubs and other organisations For more information or to be referred to the service please call: 01323 749854

If you are still in hospital you can speak to one of the ward nurses or a hospital social worker to refer you to the service.

We welcome people over the age of 55 regardless of gender, colour, race, sexual orientation, nationality or disability.

Befriending Service The Befriending Service offers a regular visitor to give friendship and support to isolated people who are unable to leave their home.

Forget-me-not Service The Forget-me-not Service is a telephone befriending service that provides a regular contact call to brighten the day of an isolated older person.

If you or someone you know would like to find out more about these services please call: 01323 749034 The Community Services are provided free of charge. However, these services are largely dependent on funding from your donations. We are grateful for any donation you can give to help us continue this valuable work.

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Volunteering AGE Concern Eastbourne has been caring for older people in Eastbourne for over 65 years.

More than 230 volunteers help our charity each year and without their help we could not deliver the wide range of activities and services we offer.

Without our team of hardworking and committed volunteers we could not continue to run the Venton Centre or our Charity Shops.

How can you help?

AGE Concern Eastbourne is an enjoyable and rewarding place to work as a volunteer. If you are caring and committed and would like to help older people remain independent, we would love you to join our team.

Volunteer opportunities include: • • • • • • • •

Providing Welfare Rights, Information & Advice Supporting older people in day club activities Assisting in one of our AGE Concern shops Visiting or telephoning isolated people in their homes as part of our Befriending and Forget-me-not service Aiding an older person’s recovery as part of our Home from Hospital service Escorting or driving older people on organised Shopping Transport trips Leading a walk along Eastbourne’s seafront in our Walking for Wellness activity Computer or administrative work

Thousands of individuals in Eastbourne are reliant on our volunteer network and we are very proud of their commitment and dedication.

As a volunteer you will have a chance to make a real difference to someone’s life. In addition you will be offered the opportunity to develop new skills and undertake training.

If you are interested in fulfilling an enjoyable and rewarding role as a volunteer and would like to make a real difference to someone’s life, we would love you to join our team.

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Eastbourne

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Day Club AGE Concern Eastbourne’s Day Club is open to anyone over 50 and is held at the William & Patricia Venton Centre on Tuesday, Wednesday and Thursday from 10 am – 3 pm.

The club offers a chance to meet new friends and join in a range of interesting activities, or to simply relax in the centre’s comfortable surroundings.

Our experienced team of staff and volunteers ensure that everyone receives a warm and friendly welcome.

Put a sparkle into your week with the many exciting opportunities on offer.

Enjoy a change of scenery, a relaxing environment, good company, companionship and stimulating activities including: • • • • • •

Arts and craft Quizzes Games Reminiscence Bingo Entertainment and much more

Fees apply for the Day Club which include all activities, morning and afternoon refreshments and a two course lunch in our restaurant, for further information or to arrange an appointment please contact the Day Club Co-ordinator on 01323 638474.

Assisted Bathing Assisted Bathing is also available at the William & Patricia Venton Centre every Wednesday in our specially equipped spacious bathroom.

Who the service is for Our trained staff and volunteers are available to assist anyone over 50 who finds it difficult to bath un-aided but who does not require nursing.

As assessment, including medical history will be undertaken to determine whether the service is right for you.

Towels and other equipment will be provided.

For further information or to arrange an assessment please contact the Assisted Bathing Officer on 01323 638474.

Alternatively our bathing facilities are available for hire (full training in the safe use of the equipment will be provided) Charges apply. Please note that no more than two baths per client can be booked in advance.

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Computer Lessons Make computing fun and let the Internet make life that bit easier for you, with AGE Concern Eastbourne’s computer lessons.

Courses

Digital Photography

For those with little or no experience in computing we offer a Beginner 1 course that will teach you the basics and give you the confidence to start using a computer. At the end of the course you will have learned how to use the mouse and keyboard, and have bee introduced to email and the Internet.

For those who own a computer and are competent is using a mouse and keyboard.

This course runs for three weeks and will show you how to view and load photo's from your digital camera on to your computer. You will learn how to organise a photo album, edit and print images. Fees apply.

For those who have some, but limited experience of using a computer and wish to be able to use the internt, email and do a little word processing, we offer a Beginners 1b course. Ideally you should own or have ready access to a computer, in order to practice in between lessons. By the end of the course you will be ready to start using email and the Internet, and have been introduced to basic word processing.

To reserve a space on a computer course of open session please contact reception on 01323 638474.

Both courses are for four weeks and charges apply payable in advance.

The Internet Held in partnership with Eastbourne College and designed specifically for those who have some computer experience and just want to email or surf the internet. The course covers Internet set-up, security, searching and emailing.

This is a four week course and charges apply.

Computer Drop In We also offer pre bookable one hour sessions on Thursday mornings to enable you to practice and improve your computer or iPad skills, or surf the Internet and send emails. Although these are not taught sessions, a member of the computer team will be on hand to help. Fees apply/

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Eastbourne

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Contractor Call Contractor Call provides a free referral service to home owners of all ages in Eastbourne, Pevensey, Hailsham, Polegate, Seaford and Bexhill-on-Sea. We serve to protect local residents from rogue traders by maintaining a register of vetted and approved contractors, to whom we refer work.

How we can help If you have maintenance, repairs or improvements to be done in and around your home then call us and let us find the appropriate contractor for the job.

Our commitment to you

Our vetting procedure

• We will personally match your needs to the most suitable contractor for the job • We track all jobs placed with us to ensure you receive the highest standards of workmanship and service • Should problems arise, we will mediate between you and the contractor to reach a successful outcome

We work in partnership with East Sussex County Council, Trading Standards, Sussex Police, Eastbourne Borough Council and Neighbourhood Watch Schemes.

We do not complete any of the work ourselves.

We do not provide regular services such as gardening, window cleaning or domestic housework.

All contractors on our register have been trading for a minimum of 12 months and have been vetted and approved. We ensure we have current Public Liability Insurance certificates for each contractor before they can accept referrals.

Please telephone 01323 724433 between 9.30 am to 1.00 pm, Monday to Friday.

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Shopping & Leisure Transport Service AGE Concern Eastbourne offers a Shopping Transport Service to anyone aged 50 and above, who finds it difficult to access or use public transport. The service is available morning only, from Tuesday to Friday.

You will be collected from your home and taken to a local supermarket, where you will be given an hour and a quarter in the shop. You will then be transported home and we will carry you shopping in for you.

We also provide regular Leisure Trips for our service users, to places of interest, including the theatre, garden centre's etc...

For further information please contact the Transport Administration on 01323 638474 Although our clients contribute to the costs of the Shopping & Leisure Tranport Service, it requires additional funding from donations. We are grateful for any donation you can give to help continue this valuable service for older people in Eastbourne.

Just ÂŁ3.50 a week will fund the remaining cost of the service for an older person in our town.

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Eastbourne

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Welfare Support The Welfare Support Department encompasses Welfare Rights, Information and Advice, Outreach and Advocacy.

Welfare Rights: We mainly help with form completion for non-means tested benefits (Attendance Allowance, Personal Independence Payment (PIP) and Carers Allowance) but will help with any form if WR visitors are available.

If WR visitors are not available then the WR department will signpost or refer on to another appropriate organisation.

We have an arrangement with DWP, who provide an Information Point staffed by DWP advisors on a Friday here at the Venton Centre between 9.00 am – 13.00 pm.

Appointments for this service have to be made through Reception.

Our visitors can also advise on potential entitlement to other benefits and allowances such as Pension Credit, Council Tax Reduction and Social Fund Payments and can signpost or refer on to other agencies for further assistance.

We can help clients in getting their benefit refusal decision reviewed and if necessary can pass on cases to our Advocacy Service who will assist or represent the client at an appeal tribunal.

We can signpost clients to CAB for independent benefit checks and refer cases to DWP for specialist help with State Pension and other benefit queries.

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Information and Advice: The I & A Team operates an Information Point Monday to Friday 9.30 – 1pm at the Venton Centre. They can assist with a range of queries and concerns including: • • • • •

Welfare benefits Consumer issues Housing & care options Health matters Local concerns

The system that operates here is a type of triage system. Leaflets and quick queries are dealt with at the Reception Desk; more difficult or time consuming questions are taken by the Information & Advice advisers in the morning.

The more complicated or involved queries are dealt with by the Head of Department or one of the Co-ordinators. We deal with queries that cannot be resolved in a day but can be resolved without a visit. If we cannot immediately provide an answer we will research the enquiry and get back to the client, as soon as possible.

If you require specialist advice we can, with the client’s permission, refer them to a relevant organisation such as Social Services, Trading Standards, Department of Work & Pensions and Citizens Advice Bureau, etc, where they can be appropriately advised. Alternatively, there are various free professional services provided at the Venton Centre available on different days and times of the month, with a booking facility through Reception: Financial Advice, Legal Advice, Will Writing, Pensions and Tax Advice.

Outreach: This service provides information & advice to people out in the community, in the areas surrounding Eastbourne. It is also for people who can’t get in to the Venton Centre or don’t wish to travel in to Eastbourne. Enquiries made by older people or their representatives in person, when attending an Outreach event can sometimes be dealt with straight away or a home visit may be arranged.

These sessions usually “piggy-back” on to existing sessions eg lunch clubs or coffee mornings, held by other organisations, thus enabling maximum networking between other voluntary and charitable organisations and spreading the word to as many people as possible.

The aim of the Outreach service is to promote the well being of older people in and around Eastbourne, maximise benefit take up and advise on housing and care options.

The Co-ordinator takes on specific topic cases referred from the other sections of AGE Concern Eastbourne, including Housing Options and adaptation advice.

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Eastbourne

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Advocacy:

An Advocate can:

The Advocacy Coordinator will check with you that your matter is suitable for this service, and if it is an advocate will be in touch with you.

• Identify and discuss the problem/issue with you in confidence • You the client think about what choices that may be open to you • Help you ask relevant questions • Obtain up to date and accurate information • Help you to speak up for yourself • Supports the client to present their views and wishes • Be on your side

For Advocacy Enquiries: (Freephone) 0808 129 5399; The Venton Centre on 01323 638474; or the Advocacy Coordinator: 07526 230271 Advocacy will help when the you: • Has a specific problem or issue you would like help or support with • Feels others are making decisions for you, instead of with you • Find it hard to speak up for yourself • Feel ignored or not taken seriously • Or, when you are unsure of what choices are open to you.

The Advocacy service will represent you at appeals tribunals.

If you are able to help us by making a cash donation please get in touch by: - Calling freephone 0800 0922089 to request a donation and gift aid pack - Visiting our website and clicking on DONATIONS - Making a cash or cheque donation at the Venton Centre or any of our shops in Grove Road, Green Street, Hampden Park, Polegate High Street and Langney Shopping Centre Please make cheques payable to “AGE Concern Eastbourne

HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk

Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

www.hartreade.co.uk

Specialist Legal Services for You and Your Family OUR SERVICES Wills • • Probate (Administration of Estates) • Lasting Powers of Attorney • Management of Affairs • Trusts and Taxation • Property Conveyancing • Family: Divorce, Finance, Separation and Children • Litigation, Landlord & Tenant and Employment • Commercial Property and Business

John Benson

Helen Maddison-White

Angela Hobden

Eastbourne 104 South Street BN21 4LW Tel: 01323 727321 Hailsham Old Manor House Market Street BN27 2AE Tel: 01323 841481 Polegate 55 High Street BN26 6AL Tel: 01323 487051 Client car parking and disabled access available at all offices The approach of spring often makes people consider putting their affairs in order and getting around to those important jobs which they have been delaying.

This may include making a Will, which will enable them to make choices about what happens to their estate upon their death and helps provide for family and dependents.

Many people understandably find it difficult to discuss matters relating to death, money and inheritance, which can be emotive topics. However, having a professionally drafted Will is important, especially with today’s more complicated family arrangements, which may include providing for a new partner whilst protecting assets for the benefit of children from previous relationships.

Married and civil partnership couples do not necessarily inherit all their spouse’s assets and “common law” partners are not recognised at all. Failure to make a Will can not only lead to unexpected results, but can cause heartache and unhappiness for those who survive At Hart Reade, our specialist legal advisors are here to listen to what you want to achieve; to understand your unique situation, explain the legal position in plain English and discuss the best way to achieve your wishes.

This could be basic and straightforward or include more complex arrangements such as holding assets in trust or discussing tax consequences and efficiency.

Our experience confirms that, once you have discussed the distribution of your estate and have received our professional advice to help you accomplish this, there is great reassurance in setting out your wishes plainly within a Will; achieve peace of mind that whatever the seasons might bring your affairs are in order.

For more information please contact us at our offices in Eastbourne, Hailsham and Polegate.

Simplicare – Providing Easy Access to a Diverse Range of Care & Mobility Products and Associated Services ®

‘Complete Care for All Ages’ is at the heart of the Simplicare® concept. The company’s second retail store has just opened as part of their plan to ensure appropriate care support is available to all.

Dedicated to providing individuals and businesses with easy access to a diverse range of care and mobility products and associated services, Simplicare® has a clear goal – keeping you independent in your home for longer.

Simplicare® offer one of the most extensive ranges of products and services available in this sector and with retail stores opening around the country, supported further by our free catalogue and easy-to-navigate ecommerce webshop, Simplicare® are pushing boundaries to ensure appropriate care support is readily available to everyone regardless of their needs or income.

The Simplicare Centre, based in Brighton, has received lots of interest from local residents and businesses keen to discuss their personal requirements and take advantage of the exclusive offers and huge product discounts. The Centre offers an array of care services in addition to a mobility store. Many customers have left our store happy, walking away with up to 20% off their mobility and living aids purchases, recommending Simplicare® to friends and colleagues.

Further to this, residents and care organisations can enquire about Simplicare Assist 24 – the Simplicare® range of telecare lifeline alarms, telehealth technology and associated services – including advice, installation and maintenance. These easy to use devices offer access to a 24/7 UK call centre providing reassurance to individuals, relatives and carers. The call centre provides around-theclock assistance at the touch of a button, supporting independent living in the home for people with mobility issues or existing health conditions - which may otherwise result in a care home or hospital placement.

Great British Paralympian and proud ambassador of Simplicare®, Sophia Warner, is excited about plans to further promote independent living to the residents of Sussex, ‘I fully support the Simplicare® team’s philosophy – products and services which enhance independent living for people of any age with physical limitations.

Simplicare is a breath of fresh air!’

Simplicare At Home, who offer homecare services to local residents and care organisations in the private and public sector, have received particular interest from the Eastbourne community who are keen to take up their free assessments. Managed locally, Simplicare At Home is committed to delivering care support to everybody in need and with this in mind their care packages meet both short and long term requirements – and range from half an hour a week to 24 hour care support plans.

Providing for those who require clinical assistance, respite or support with domestic duties, Simplicare At Home has a wide range of customers including children, disabled individuals and the elderly. Their popularity stems from their person-centred approach and ability to respond to the most urgent of enquires. Fahad Khan, Operations Manager for Simplicare At Home explains ‘We offer complete peace of mind for our customers. We work continuously to develop and maintain trustworthy relationships and each carer is routinely assessed to ensure your needs are being met in line with the Simplicare At Home’s highly professional standards.’

The overarching theme from the Simplicare Centre is an all in one approach to providing products and services for the care sector. In addition to the Assist24 and At Home services, the Simplicare Resourcing team operate on the upper floor of the Centre, helping to fulfil vacancies for the entire private and public care sector. With their local level approach, they are able to meet changing requirements with fully trained and qualified staff and a huge benefit of the service is their ability to offer experienced staff to fulfil roles on both a permanent and interim basis. Considered experts in health and social care recruitment, Simplicare Resourcing have helped many clients find their perfect candidate - helping to instil confidence through sourcing the most trustworthy and experienced professionals in the industry.

Most recently, Simplicare® have partnered with South East Health Plus Ltd offering a range of high-quality primary care services. As a highly experienced team, their vision of ensuring appropriate care support is readily available to everyone sits hand-in-hand with the Simplicare® philosophy.

The Simplicare® range can now be purchased from the Pharmacy@Station Plaza, Hastings & Trackside Pharmacy, Bexhill which offer the unique South East Health Plus Ltd Pharmacy Medication service. Care homes, GP’s and customers can collectively benefit from this personalised service through the convenient ordering and request operation, free repeat prescription collection and delivery services. To help promote the correct administration of medication, Pharmacy@Station Plaza, Hastings & Trackside Pharmacy, Bexhill are also offering a free-of-charge Community Medication Administration Pack to all individuals requiring additional support.

With Simplicare® and the associated pharmacies working hard to support the local residents of Brighton, Hastings & Bexhill with their care and mobility needs, we encourage you to call our team, visit our website or drop into the store, to discuss in detail how Simplicare ® can help you.

®

COMPLETE CARE FOR ALL AGES Simplicare® is dedicated to providing individuals and businesses with easy access to a diverse range of care and mobility products and associated services.

Promoting independent independent living Promoting Retail Retail Our extensive extensive range range of of care care and and Our mobility products products can can be be purchased purchased from from mobility any of our retail stores.

You can even find us us any of our retail stores. You can even find online for for that that extra extra bit bit of of convenience. convenience. online

Telecare & & Telehealth Telehealth Telecare 24 hour hour assistance assistance at at the the touch touch of of a a button, button, these these 24 easy-to-use devises can be tailored to meet your easy-to-use devices exact needs. needs. exact

Home Care Care Home This high-quality high-quality and and personalised personalised service service instils instils This confidence by by using using only only the the most most trustworthy, trustworthy, confidence qualified and and experienced experienced carers carers in in the the industry. industry. qualified

Care Recruitment Recruitment Care The experts experts in in health health and and social social care care recruitment recruitment The across the the entire entire private private and and public public sector sector –– these these across consultants take take the the stress stress out out of of finding finding your your consultants perfect candidate. candidate. perfect

We are keen to help with your enquires so call us today, visit our website or drop into one of our stores to request a FREE catalogue and discuss in detail how Simplicare can help you.

call 01273 573750 To buy online visit www.simplicare.co.uk Simplicare is a trading style of Kent Top Temps Ltd – a company wholly-owned by Kent County Council.

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“I fully support the Simplicare team’s philosophy – products and services which enhance independent living for people of any age with physical limitations. Simplicare is a breath of fresh air!”

Sophia Warner, Team GB Paralympian

Simplicare Store Unit 6c, Freshfield Business Park, Stevenson Road, Brighton, East Sussex. BN2 0DF Opening times: Monday to Saturday 9.00 to 5.00 Follow us @Simplicare

P H C

Procter

Health Care

8-9 Station Parade, Eastbourne, E.Sussex BN21 1BE Located 60m from Railway Station 01323 417508

We stock Cosyfeet slippers, and much more...

A free catalogue is available by calling 01323 417508, visiting our shop or can be downloaded from our website www.procterhealthcare.co.uk

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Tens Machines 1HEXOLVHUV Wheelchairs 5LVHU 5HFOLQHU &KDLUV )LUHVLGH &KDLUV 0DJQHWLF -HZHOOHU\

See our NEW website www.procterhealthcare.co.uk

)RU more information please phone, visit our (DstERXUQe EUanch or email us at: eastERXUQe@procters.com

The Hawthorns, 4 Carew Road, Eastbourne, East Sussex, BN21 2BF.

www.hawthornsretirement.co.uk

CARE IN YOUR OWN HOME Our approach to home care is based on good old fashioned service or put most simply providing our customers a service we would want our own family to receive.

What we do We can provide personal care,

social visits, or assistance with shopping and housework.

Our visits can be as short as

15 minutes or longer including

live-in support. We will listen to you and tailor our support to meet your needs.

Get in Touch Call us for a chat Telephone

01323 414695 email eastbourne@bluebirdcare.co.uk

Web: www.hardwick-house.com Email: info@hardwick-house.com Tel: 01323 721230 Hardwick House 6 Hardwick Road Eastbourne, BN21 4NY Hardwick House is a privately owned retirement home. It has been family run since it opened in August 1989. Hardwick House offers a warm, safe and friendly environment, where residents can maintain their independence, but have access to discreet support when they need it.

The aim of our home is to retain residents' quality of life, with their privacy and choice high on our priority list.

With 24hr Care, a lift to all floors and high quality home cooked meals, life at Hardwick House really can be worry free. With 15 en-suite rooms, an elegant drawing room and dining room, and a beautiful garden, residents have a true sense of being at home.

Hardwick House is very close to all amenities, with Eastbourne town centre and the sea-front a short level walk away. Car parking is available for visitors (in Wish Road).

If you would like more information about our beautiful home, or would like to arrange a visit, please ring 01323 721230 and ask for Fiona Haggis (Partner and Registered Manager).

Private Client Department Inheritance Tax and Will Planning Completion of your Tax Return Retirement Planning Probate Estate Accounts Capital Gains Tax

Business Client Department Business Start-Up Corporate Tax Planning Management Accounting Business Succession Planning

For More Information Contact john@caladine.co.uk or julie@caladine.co.uk Chantry House, 22 Upperton Road Eastbourne, BN21 1BF 0845 621 6666 or 01323 644579 www.caladine.co.uk

Heringtons Elderly Client Department

Keeping you in control, for you and your family’s peace of mind.

At Heringtons, our specialist solicitors are always available to help you with

39 Gildredge Road, Eastbourne BN21 4RY Telephone 01323 411020 1 Upper Lake, Battle TN33 0AN Telephone 01424 772401 Lacuna Place, Havelock Road, Hastings TN34 1BG Telephone 01424 434192 Bank Chambers, High Street Rye TN31 7JR Telephone 01797 222955

www.heringtons.net

• Court of Protection matters • Lasting Powers of Attorney • Advanced Directives (Living Wills) • Will drafting • Administration of Estates Do call us today, in complete confidence, quoting ref AUK.

SPECIALIST ADVICE FOR ELDERLY CLIENTS We specialise in all aspects of legal advice for elderly clients and their families including:

. . . . . . . . . .

Wills Inheritance Tax Planning Preservation of Assets Advising on Long Term Care Powers of Attorney Court of Protection Administration of Estates

For initial help and advice contact:

Property Sale and/or

Stephen Rimmer LLP

Purchase Equity Release

SOLICITORS

28 - 30 Hyde Gardens, Eastbourne BN21 4PX Tel: 01323 644 222

VISITS TO AGE CONCERN OFFICES AVAILABLE

www.stephenrimmer.com

Wiltshire Farm Foods make mealtimes as easy as pie.

If you’ll pardon the pun!

Shepherd’s Pie with Vegetables £3.00

We offer a choice of 260 delicious, nutritious meals.

All are delivered frozen by your driver, ready to store in your freezer and cook in minutes. Simply take a look at our FREE brochure and order over the phone or online.

Mealtimes taken care of - what could be easier?

TASTY MEALS FROM ONLY £2.95 For your FREE brochure call

of great service

01323 760 008 or shop online at wiltshirefarmfoods.com

FREE

DELIVERY

SAVE MONEY ON HEARING AIDS AT SPECSAVERS When you buy a hearing aid there are extras you’ll need to get the most out of it, which can add significantly to the price. Not any more. We’re changing the way that you buy hearing aids by including all the essential extras in the price. At Specsavers, you will only ever be seen by a qualified hearing professional and our advance range of digital hearing aids uses the latest technology from world-leading manufacturers.

Our hearing aid package includes two hearing aids, four years’ worth of batteries and aid enhancements such as directional microphones and auto telephone/telecoil. And for peace of mind, we will also guarantee your hearing aids for four years. All of this from £495.

To book a free hearing test call your local store or find out more online at specsavers.co.uk/hearing

Eastbourne 43 Terminus Road. Tel 01323 649 767

Applies to Specsavers advance range. Both hearing aids for customer’s sole use. Cannot be used with other offers. ©2013 Specsavers Hearcare Group Limited. All rights reserved.

Visit us online

Do you need help at home?

If you or a relative is struggling to cope at home, we can help you maintain your independence, and stay in your own home.

Caring with dignity and respect

Our wide range of help at home services will support you while living at home and we are flexible - we provide just the care you need.

Our carers regularly lend a hand in many ways such as helping with personal care preparing and serving meals helping with shopping or housework assisting with medication.

How can we help you?

We provide wonderful surroundings and care of the highest quality in our Eastbourne homes. You can be assured of an enjoyable lifestyle in a homely atmosphere. A Canford Healthcare home means: • Nursing care of the highest standard, provided with kindness and understanding.

• Excellent staff training, which means our team understands your needs and is highly competent.

• Recognition that varied and relevant activities significantly enhance experiences and the lifestyle of residents.

• Lovely surroundings—we pay attention to detail and are constantly ensuring we keep updated and comfortable.

• Secure relaxing gardens for enjoyment, and pleasant decked areas, always ensuring wheelchair access.

• Individual care and attention, from our care to the range of activities and hobbies—we cater for your needs.

Call our team on 01323 431810 to discuss how we can help you To find out more call Lesley on 01323 722245 59-63 Summerdown Road, Eastbourne

To find out more call Michelle on 01323 501086 7-9 Neville Avenue.Eastbourne

www.pentlow.co.uk

www.inglewoodcare.co.uk

Pentlow Community Care 26-28 Church St, Eastbourne, East Sussex, BN21 1HS www. pentlowcommunity.co.uk

More than

just homecare...

H OUSEKEEPIN G We can keep your home clean, tidy and organised, taking away any worries and difficulties of these tasks: allowing you to enjoy the comforts of your home.

CO MPAN IO NSHIP We can provide Helpers to accompany you on outings and help you enjoy hobbies and activities; just like a member of your family.

M OBI LE ON LIN E SERVICE We can help you talk to your friends and family worry free using internet services such as Skype, Facebook, etc. We bring to you our computer equipment, knowledge and guidance.

H OME DINI NG EXPERIEN CE We can arrange for a qualified chef to prepare, cook and serve a 3-course meal for you and your guests, enabling you to entertain with ease again in your own home.

All our helpers are subject to a DBS clearance.

Please contact AnneMarie Awcock at: Sussex Helping Angels Coachmakers Business Centre 116A Seaside, Eastbourne East Sussex BN22 7QP Telephone: 01323 365712 Mobile: 0770 660 1319 Email: info@sussexhelpingangels.com Web: www.sussexhelpingangels.com

CARE IN YOUR OWN HOME Our approach to home care is based on good old fashioned service or put most simply providing our customers a service we would want our own family to receive.

What we do We can provide personal care,

social visits, or assistance with shopping and housework.

Our visits can be as short as

15 minutes or longer including

live-in support. We will listen to you and tailor our support to meet your needs.

Get in Touch Call us for a chat Telephone

01323 414695 email eastbourne@bluebirdcare.co.uk

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A: The Barn at West Winds, Bank Lane, Warton, Another quality ...............................................................................................................................................................................................................................................................................

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Excell Media group.

E: admin@excell-media.co.uk T: 08450 707040 ...............................................................................................................................................................................................................................................................................

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Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.

AGE Concern Eastbourne The William and Patricia Venton Centre Junction Road Eastbourne East Sussex BN21 3QY Telephone: 01323 638474 Email: info@ageconcerneastbourne.co.uk Website: www.ageconcerneastbourne.co.uk

Company Number: 03796445 Registered charity number: 1101578