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Guide to Activities & Services
Guide to Activities & Services Free-Please take a copy
Our personal alarms provide peace of mind for people who want to feel safe in their own home
For more information call or visit www.welbeing.org.uk In partnership with Welbeing (Wealden and Eastbourne Lifeline)
Give Local Help Local
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Welcome to AGE Concern Eastboune ............................................................................................................................... ............................................................................................................................... ..........
The Venton Centre The William & Patricia Venton Centre was donated to AGE Concern Eastbourne and opened in November 2000, and ever since it has been used as a place for people over 50 in Eastbourne to socialise, enjoy lunch, partake in a variety of activities and seek information, advice and guidance.
The Pantry Café is open: Monday - Friday 9am - 5pm Saturdays 9am - 2pm The Venton Centre is located opposite AutoWise car service centre in Junction Road, and can be easily accessed from the Arndale Centre by the exit next to Sainsburys.
Our activities include tai chi, creative writing, art classes, computer lessons, dancersize and more. All designed to promote independence and wellbeing, and to enhance later life.
AGE Concern Eastbourne is THE local independent charity for older people in Eastbourne and surrounding areas.
Information and advice on health, welfare benefits, consumer issues and local concerns can be obtained at the Centre. We also offer a number of free services, providing professional legal advice, will-writing (conditions apply) and financial advice.
Everything we do is about Eastbourne and the areas around it. Every penny raised locally is spent locally, to provide a fantastic range of activities and services that make such difference to the lives of so many people, and in simply being there when help is needed.
The Pantry Café, our modern coffee shop café is open to anyone of any age, and offers a selection of delicious snacks and sandwiches and hot meals freshly made on the premises. These are accompanied by a selection of specialty teas, coffees and homemade cakes.
With your support we can secure an even brighter future for older people in Eastbourne and nearby areas.
Confidentiality Statement
Diversity/Equal Opportunities Statement
To protect the confidentiality of service users, all names have been changed in quotations and pen pictures.
AGE Concern Eastbourne is committed to the principles and practice of Equality and Diversity. We are working towards greater diversity among our service users, staff and volunteer team.
This Guide to Activities & Services shows the variety of support we offer – both free and chargeable services.
HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk
Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.
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Eastbourne
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Charity Shops We have six charity shops in the following locations: Shop
Address
Telephone
Hampden Park
16 Brassey Parade, Eastbourne BN22 9NG
01323 504260
Grove Road
36 Grove Road, Eastbourne BN21 4TR
01323 638179
Green Street
11 Albert Parade, Eastbourne BN21 1SD
01323 721968
Polegate
73a High Street, Polegate BN26 6AH
01323 487545
Langney
Langney Shopping Centre, BN23 7RT 64 Kingfisher Drive, Eastbourne
01323 767828
Hailsham
26 Vicarage Fields, Hailsham BN27 1BE
01323 848317
About our shops All items sold in our shops have been kindly donated and the proceeds from purchases go directly towards providing the many services we offer that benefit older people in Eastbourne and surrounding areas. Our shops offer a wide range of quality items including clothing for all ages, accessories, children’s toys, CDs, books, bric a brac, collectables and furniture. Gift Aid By signing up to our Gift Aid scheme, when donating goods to any of our shops we are able to receive 25% tax relief on your donations. This means that for every £1 you donate we receive £1.25 Collections/deliveries If you are unable to bring your donations to us or if you have large quantities or large items you wish to donate, you can arrange for us to collect them by telephoning 01323 638179. We also offer a delivery service for larger items sold in our shops. Volunteer at one of our shops Our shops rely on volunteers to assist with the day to day running, from working at the till and on the shopfloor to helping prepare stock for sale. To find out more about our shop volunteering opportunities, either call into your nearest shop or find out more on our website: www.ageconcerneastbourne.co.uk All of our shops are open Monday - Saturday 9am – 5pm including bank holidays and Sundays 10am – 4pm
HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk
Activities & Services Activities and Services are available at the William & Patricia Venton Centre. The centre is open Monday to Friday, 9am to 5pm. Saturdays 9am to 2pm Days and times for activities and services vary by month, so please contact reception or pop into the centre for an up-to-date timetable and list of prices. Services
Activities Jigsaw Sale (Monthly) Film Matinee (Monthly) Walking for Wellness
Welfare Rights/Information & Advice
Community Choir (Term time only)
Contractor Call
Tai Chi
Home from Hospital, Befriending Services and
Current Affairs Discussion Group
Forget-me-Not
Tap Dancing
Hearing Aid Battery Replacement (Last Tuesday
Bingo
of every month)
Belly Dancing
The Pantry Café
Art Groups
Grandparents as Parents Support Group
Extend & Active Extend Class
Survivors Cancer Support Group
Dancercise
CRUSE Bereavement
Computer Courses
Chiropody*
Stretch, Flex and Tone Class
Nail-cutting*
French Conversation for Beginners, Improvers and Advanced
Day Club* Beauty Treatments and Therapies* Hairdressing Salon* Shopping Transport & Leisure Trips* *Charges apply and are subject to change
Appointment-only sessions Free Financial Advice Tax Shop Free Legal Advice Free Will Writing (conditions apply)
Creative Writing (Monthly) Eastbourne Rainbow (Monthly-over 50’s LGBT Social Group) Poetry Circle (Monthly) Table Tennis Betty’s Textiles Otago (GP Referral) Zumba Gold Friendship Circle Eastbourne Shed Eastbourne Allotment
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Community Services Home from Hospital Service Are you concerned about how you, a friend or relative will cope at home when leaving hospital? The AGE Concern Eastbourne Home from Hospital Service may be able to help, offering short-term support to older people in Eastbourne who have recently been in hospital.
Our FREE Home from Hospital Service is available to anyone over 55 who is: • Living in Eastbourne, Polegate, Westham or Pevensey Bay, Hailsham and Seaford • About to leave hospital or has recently been discharged • Living alone, with a carer or with someone who is physically unable to help
Our Home from Hospital volunteers are available to: • Visit you at home for up to four weeks
If you are still in hospital you can speak to one of the ward nurses or a hospital social worker to refer you to the service. We welcome people over the age of 55 regardless of gender, colour, race, sexual orientation, nationality or disability. Befriending Service The Befriending Service offers a regular visitor to give friendship and support to lonely people who are unable to leave their home. Friendship Circle Friendship Circle gives lonely older people the opportunity to socialise and make new friends with this informal drop in service. Held on Saturdays from 10am to 12pm at a cost of £2 this includes light refreshments.
• Collect prescriptions, light shopping and light housework
Try your first session for free
• Accompany you to a short medical appointment (or provide transport advice)
If you or someone you know would like to find out more about these services please call: 01323 749034
• Provide information and assistance to help you obtain other services or equipment you may need • Introduce you to clubs and other organisations
For more information or to be referred to the service please call: 01323 749854
The Community Services are provided free of charge. However, these services are largely dependent on funding from your donations. We are grateful for any donation you can give to help us continue this valuable work.
HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk
Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.
Volunteering AGE Concern Eastbourne has been caring for older people in Eastbourne for over 65 years. More than 230 volunteers help our charity each year and without their help we could not deliver the wide range of activities and services we offer. Without our team of hardworking and committed volunteers we could not continue to run the Venton Centre or our Charity Shops. How can you help? AGE Concern Eastbourne is an enjoyable and rewarding place to work as a volunteer. If you are caring and committed and would like to help older people remain independent, we would love you to join our team.
Volunteer opportunities include: • Providing Welfare Rights, Information & Advice • Supporting older people in day club activities • Assisting in one of our AGE Concern shops • Visiting or telephoning lonely people in their homes as part of our Befriending and Forget- me-not service • Aiding an older person’s recovery as part of our Home from Hospital service • Escorting or driving older people on organised Shopping Transport trips • Leading a walk along Eastbourne’s seafront in our Walking for Wellness activity • Computer or administrative work Thousands of individuals in Eastbourne are reliant on our volunteer network and we are very proud of their commitment and dedication. As a volunteer you will have a chance to make a real difference to someone’s life. In addition you will be offered the opportunity to develop new skills and undertake training. If you are interested in fulfilling an enjoyable and rewarding role as a volunteer we would love you to join our team.
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Day Club AGE Concern Eastbourne’s Day Club is open to anyone over 50 and is held at the William & Patricia Venton Centre on Tuesday, Wednesday and Thursday from 10am – 3pm. The club offers a chance to meet new friends and join in a range of interesting activities, or to simply relax in the centre’s comfortable surroundings. Our experienced team of staff and volunteers ensure that everyone receives a warm and friendly welcome. Put a sparkle into your week with the many exciting opportunities on offer. Enjoy a change of scenery, a relaxing environment, good company, companionship and stimulating activities including: • • • • • •
Arts and craft Quizzes Games Reminiscence Bingo Entertainment and much more
Fees apply for the Day Club which include all activities, morning and afternoon refreshments and a two course lunch in our restaurant, for further information or to arrange an appointment please contact the Day Club Co-ordinator on: 01323 638474.
HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk
Making Memories Day Club Making Memories is a specifically tailored day club for clients over 50 with mild to moderate dementia. With creative and stimulating activities throughout the day in a friendly and informal environment. All staff and volunteers are experienced in working with dementia and have undertaken dementia friendly training.
For more information please contact the Making Memories Co-ordinator on: 01323 638474
Computer Lessons Make computing fun and let the Internet make life that bit easier for you, with AGE Concern Eastbourne’s computer lessons. We offer tailored courses as well as a convenient drop in service Please contact the Centre Manager on 01323 638474 for more information
Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.
Contractor Call Contractor Call provides a free referral service to home owners of all ages in Eastbourne, Pevensey, Hailsham, Polegate, Seaford and Bexhill-on-Sea. We serve to protect local residents from rogue traders by maintaining a register of vetted and approved contractors, to whom we refer work.
How we can help If you have maintenance, repairs or improvements to be done in and around your home then call us and let us find the appropriate contractor for the job.
Our vetting procedure We work in partnership with: • East Sussex County Council • Sussex Police • Eastbourne Borough Council • Neighbourhood Watch Schemes. All contractors on our register have been trading for a minimum of 12 months and have been vetted and approved. We ensure we have current Public Liability Insurance certificates for each contractor before they can accept referrals.
Please telephone 01323 724433 between 9.30 am to 1.00 pm, Monday to Friday.
Our commitment to you • • •
We will personally match your needs to the most suitable contractor for the job We track all jobs placed with us to ensure you receive the highest standards of workmanship and service Should problems arise, we will mediate between you and the contractor to reach a successful outcome
We do not complete any of the work ourselves. We do not provide regular services such as gardening, window cleaning or domestic housework.
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Shopping & Leisure Transport Service AGE Concern Eastbourne offers a Shopping Transport Service to anyone aged 50 and above, who finds it difficult to access or use public transport. The service is available morning only, from Tuesday to Friday. You will be collected from your home and taken to a local supermarket, where you will be given an hour and a quarter in the shop. You will then be transported home and we will carry you shopping in for you. Treat yourself to a lovely day out with our minibus to a local place of interest. Our outings vary from theatre trips, to country drives, to Sunday lunches, walks around local gardens and much more.
Eastbourne Shed
For further information please contact the Transport Administration on 01323 638474
The Eastbourne Shed Project provides a place where people aged 50+ can experience the joy and fun of pottering about in a shed, but doing so with likeminded people supplying good company.
Although our clients contribute to the costs of the Shopping & Leisure Transport Service, it requires additional funding from donations.
Activities include:
We are grateful for any donation you can give to help continue this valuable service for older people in Eastbourne. Just £3.50 a week will fund the remaining cost of the service for an older person in our town.
• Woodworking and carving • Model making • Engine restoration • Refurbishing old tools and machines • Metalwork • Personal projects • Model railway making • Community projects • Inter-generational and skill share projects
HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk
For more information please contact the Shed co-ordinator on 01323 727196
Although we would like to thank all of the sponsors within this folder for their support, neither AGE Concern Eastbourne or Excell Media Ltd can recommend or endorse any services or products that they may supply.
Eastbourne Allotment AGE Concern Eastbourne is developing its first allotment to encourage older people to stay active as well as to socialize and enjoy the rewards of their efforts as the allotment develops. The allotment is open to gardening novices or those with green fingers.
Please contact Reception on 01323 638474 Welfare Support for more information
Welfare Rights We mainly help with form completion for non-means tested benefits (Attendance Allowance, Personal Independence Payment (PIP) and Carers Allowance) but will help with any form if advisors are available. If an advisor is not available then we will signpost or refer on to another appropriate organisation. Our visitors can also advise on potential entitlement to other benefits and allowances such as Pension Credit, Council Tax Reduction and Social Fund Payments and can signpost or refer on to other agencies for further assistance. We can help clients in getting their benefit refusal decision reviewed and we can signpost clients to CAB for independent benefit checks and refer cases to DWP for specialist help with State Pension and other benefit queries.
The Welfare Support Department encompasses Welfare Rights and Information and Advice
HELPLINE 01323 638474 EMAIL: info@ageconcerneastbourne.co.uk
St Marguerite Care Home
• Spacious friendly home • Modern ensuite rooms • Excellent variety of meals • Wireless call-bell system • Long & short stay • Scooter parking • Large landscape garden • Quality care 24 hours a day • Rated ‘Good’ with CQC ‘Over 45 years caring for the elderly’
Get in touch: 01323 729 634 10 Ashburnham Road, Eastbourne, East Sussex BN21 2HU
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Information and Advice The I & A Team operates an Information Point Monday to Friday 9.30am - 1pm at the Venton Centre. They can assist with a range of queries and concerns including: • • • • •
Welfare benefits Consumer issues Housing & care options Health matters Local concerns
No appointment is necessary, come in and see reception. If an advisor is available you will be seen immediately, otherwise a ticketed queuing system is in operation.
The more complicated or involved queries are dealt with by the Head of Department or one of the Co-ordinators. We deal with queries that cannot be resolved in a day but can be resolved without a visit. If we cannot immediately provide an answer we will research the enquiry and get back to the client, as soon as possible. If you require specialist advice we can, with the client’s permission, refer them to a relevant organisation such as Social Services, Trading Standards, Department of Work & Pensions and Citizens Advice Bureau, etc, where they can be appropriately advised. Alternatively, there are various free professional services provided at the Venton Centre available on different days and times of the month: • Financial Advice • Legal Advice • Will Writing • Tax Advice
Compassionate home nursing and convalescent care We all know there’s no place like home. Yet if you’re unwell or recovering from an illness, being cared for at home might not seem an option. But with Unity Care’s specialist home nursing team, being cared for in the warmth and comfort of your own home is a realistic alternative to a hospital or nursing home. No matter what level of support you need, being nursed at home doesn’t mean compromising on care. Our skilled, highly qualified nurses specialise in complex and clinical care and bring you hospital-standards of nursing—at home. Whether you need home nursing or help to convalesce, with Unity’s compassionate care you’ll have more choices. Call us today to find out more.
UNITY CARE SOLUTIONS LTD, 1 THE AVENUE, EASTBOURNE, BN21 3YA
TEL: 01323 400519 - WWW.UNITYCARESOLUTIONS.CO.UK
Part of Spemple Ltd
Welcome to
ROSEBERY HOUSE Residential Care House A comfortable home adjacent to the beautiful Hampden Park on the outskirts of the of the famous seaside town of Eastbourne. Close to the Park’s woods and trees, the home has a spacious attractive back garden with wheelchair access where our residents can enjoy the sun and listen to the calming sounds of and sights of birds.
HOMELY AND FRIENDLY AND LOVING SUPPORT
Rosebery House offers a homely, friendly and a welcoming atmosphere where residents can relax and enjoy the company of their visiting loved ones. Residents enjoy home cooked meals in the bright and spacious dining room or if preferred, in their own room. Home baked cakes and snacks are served regularly and on demand.
EVERY INDIVIDUAL IS UNIQUE
We specialise in Dementia care. We are supported by qualified and trained carers and a registered manager. We strive to provide an enabling and loving care and support where activities are balanced according to residents’ choice, interests and abilities, and most of all, feelings on that particular moment. Activities, therefore are either planned and spontaneous. Pets as therapy group visits and religious services in the form of hymns and popular songs are events that our residents always look forward to. Residents have the opportunity to go out with their family for a meal or a walk in the Park with staff. They also have fun going to the shops, visiting and meeting friends in other homes and day care centre. There are also planned trips for some residents who wish to attend church service on Sundays with members of staff.
For further information please telephone: 01323 501026 Email: enquiries@rosebery-carehome.co.uk Visit our website: www.rosebery-carehome.co.uk 2 Rosebery Avenue, Eastbourne BN22 9QA
SPECIALIST ADVICE FOR ELDERLY CLIENTS We specialise in all aspects of legal advice for elderly clients and their families including:
. . . . . . . . . .
Wills Inheritance Tax Planning Preservation of Assets Advising on Long Term Care Powers of Attorney Court of Protection Administration of Estates Property Sale and/or Purchase Equity Release VISITS TO AGE CONCERN OFFICES AVAILABLE
Pentlow is a multi award-winning nursing home set in Eastbourne’s charming Old Town. Our aim is to offer all our residents a great quality of life in our friendly, homely environment, while providing them with an exceptional standard of residential and nursing care. Levels of Care Offered Nursing Care Respite Care Palliative Care Parkinson’s Care Convalescent Care Pentlow Nursing Home 59-63 Summerdown Road, Eastbourne, East Sussex BN20 8DQ Call 01323 722245 or visit www.pentlow.co.uk
For initial help and advice contact:
Stephen Rimmer LLP SOLICITORS
28 - 30 Hyde Gardens, Eastbourne BN21 4PX Tel: 01323 644 222 www.stephenrimmer.com
Everything we do is aimed at meeting the needs of our residents. Our philosophy is to create a secure, welcoming, happy and homely atmosphere for the residents to live in and for the staff to work in. Our residents’ family and friends are an important part of the Inglewood community, encouraged to visit regularly and made especially welcome. Levels of Care Offered Nursing Care Respite Care Palliative Care Parkinson’s Care Convalescent Care Inglewood Nursing Home 7&9 Nevill Avenue, Hampden Park, Eastbourne, East Sussex BN22 9PR Call 01323 501086 or visit www.inglewoodcare.co.uk
Quality care and support in your home from 1 hour visits to 24 hour live-in care Our services include: • Companionship • Transportation and errands • Meal preparation • Light housekeeping • Help with washing and dressing • Personal care • Medication reminders • Post-operative support • Holiday and respite cover • Specialist dementia care And much more...
Our care services are tailored to meet the individual needs of our clients. Your choice of care is available as and when you need it.
01323 414 658 eastbourne@rightathomeuk.com
www.rightathomeuk.com/eastbourne
HARTFIELD HOUSE CARE HOME
We are a small, independent and individual home priding ourselves on the very high quality service and accommodation we offer. Our dedicated staff work hard to always ensure residents’ needs are being met. Bedrooms and communal areas are finished to high standards and the same attention to detail extends outside to our well-maintained gardens and grounds, which are particularly popular with residents during the warmer months. The home is a large Victorian building with high ceilings and a large dining room. We provide fresh home cooked food which is prepared on site daily. • Beautiful home in a vibrant area • Delightful ‘home from home’ ambience • Residential care • • Friendly & qualified staff team • Light, bright and airy atmosphere • A highly regarded home • Viewings are welcome, why not pop in for lunch and get a feel of the place. Contact Amanda for more information and vacancies
5 Hartfield Road, Eastbourne, East Sussex BN21 2AP | Tel: : 01323 731 322 Email: info@hartfieldhouse.co.uk | www.hartfieldhouse.co.uk
AGE Concern Eastbourne The William and Patricia Venton Centre Junction Road Eastbourne East Sussex BN21 3QY Telephone: 01323 638474 Email: info@ageconcerneastbourne.co.uk Website: www.ageconcerneastbourne.co.uk
If you are able to help us by making a cash donation please get in touch by: - Calling freephone 0800 0922089 to request a donation and gift aid pack - Visiting our website and clicking on DONATIONS - Making a cash or cheque donation at the Venton Centre or any of our shops in Grove Road, Green Street, Hampden Park, Polegate High Street and Langney Shopping Centre
Please make cheques payable to “AGE Concern Eastbourne”
Company Number: 03796445 Registered charity number: 1101578
We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements. We are required to make it clear however that neither Excellmedia or Age Concern Eastbourne can accept no responsibility for any services or workmanship that they may undertake. This brochure was produced by Excell Media The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT Telephone: 08450 707040 • Email: admin@excell-media.co.uk www.excell-media.co.uk