Age cymru gwent e book by Excell Media

Gwent

Cymru

Guide to services Working with and for older people in Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen

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Introduction .................................................................................................................................................................................................................................................................................

Welcome to Age Cymru Gwent and thank you for picking up our guide to services

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Welcome to Age Cymru Gwent… Thank you for picking up our guide. We hope we can make a difference to you or someone you know. Age Cymru Gwent is a vibrant local independent charity working for over 50 year olds in the local authority areas of Newport, Blaenau Gwent, Caerphilly, Monmouthshire and Torfaen. We are responsive to the needs of older people and are effective and accountable. As an organisation we make a real difference to older people’s lives. Each year we raise and spend over £1.6 million and assist over 20,000 individuals to maximise their freedom of choice and control over their own lives. A board of 9 Trustees, more than 130 paid staff and over 100 volunteers work together to achieve our principal objective… ‘Delivering services to meet the needs and support the independence of people over 50.’ This brochure will tell you about some of the services we currently offer and how you can get in touch to find out more.

Contents

Page

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Welcome Page & Contents Introduction to Age Cymru Gwent Information & Advice Service Community Support Service Hospital Discharge Service Respite Care Service Carers Project Advocacy Service ‘Choices’ Insurance & Product Services Age Cymru Gwent achievements How can you help? How to contact Age Cymru Gwent

Age Cymru Gwent is regarded as the leader in the field of high quality services to older people. We believe that older people should be treated as full members of society with equal rights, responsibilities and opportunities. In all our work we respect and value them as individuals in terms of their dignity, status, and personal autonomy, diversity of needs, aspirations and expectations. In challenging times, it is essential that an organisation like Age Cymru Gwent listens to older people and responds effectively to their needs. It is also vital that we communicate the views and aspirations of older people to politicians and others in authority so that they can deliver the most effective services. This we do. Age Cymru Gwent delivers direct services to over 20,000 people per year in Gwent. It represents the views of older people at all levels of Government and publicly advocates on their behalf. Our aim is to work with older people and to address any issues which can have an effect on maintaining independence, quality of life or general well-being. Eileen Powell Executive Director, Corporate Services Age Cymru Gwent

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Information & Advice Service

Community Support Service

Dealing with enquiries from all parts of Gwent.

Available in Monmouthshire and Newport

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We offer a free, confidential service, delivering information and advice to help manage daily living. From how to access community care, how to make a Will or how to deal with consumer issues. Our team of advisors is ready to share its massive range of information with you.

Sometimes you may feel like talking things over in the comfort of your own home. We can help resolve problems, check your benefits, assist with filling in forms and look at ways of helping you remain independent. In some areas you may also be able to attend one of our day clubs.

Welfare benefits

Last year this service enabled more than 2,000 older people gain over £5 million in extra income to help them live more comfortably and with the correct entitlements.

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Our professional team of staff and volunteers can guide you through the complicated benefits system. We offer a full entitlement check and hands-on help to apply for what you’re entitled to and how to challenge decisions you weren’t expecting.

Housing support

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If you’re thinking about future accommodation needs, you will want to know what could be available and how to access them. We can provide you with a range of information from residential care to Extra Care housing schemes or grants and aids to future proof your home. We’ll even help you fill out the forms.

Hospital Discharge Service

Carers Project

Available in Blaenau Gwent, Caerphilly, Monmouthshire and Newport

Available in Blaenau Gwent

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Have you been in hospital? We’re here to help you get back on your feet. We provide support with welfare benefits, shopping and other practical tasks and someone to talk to for up to 6 weeks after discharge, just enough time to settle you back home.

Blaenau Gwent Carers Project offers confidential advice and information to carers aged 18 or more. Amongst other things, advice may be given on benefits, care assessments and respite options. The project produces a twice-yearly newsletter. Special events for carers are organised throughout the year, such as day trips, tea dances and information days. The team leader makes domiciliary visits to carers who require a home visit.

A person may be referred to the service by hospital staff, social services, family members, friends and carers or you may choose to contact us personally. The service operates Monday to Friday, is free of charge and is in addition to any help that social services or other agencies may already be providing. In Newport, the Rapid Response Hospital Discharge Service supports the resettlement and reablement needs of patients being discharged from acute services for up to 14 days. As part of the Gwent Frailty Programme, referrals to the service are received via members of the Intermediate Care Team.

Respite Care Available in Monmouthshire and Newport ....................................................................................................................................

Looking after a loved one? You may not want any reward but that doesn’t mean that it’s not hard work! Carers deserve a rest but are often reluctant to take one. Our trained care workers can step in while you take a well earned break. Following an initial visit by a member of staff, the appropriate service is then provided by trained care workers. The service can be delivered 7 days a week, throughout the year.

Advocacy

Nailcutting

Available in Blaenau Gwent, Caerphilly, Newport and Torfaen

Available in Blaenau Gwent, Caerphilly and Newport

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You can speak to our advocates about any issues. There’s no need to be alone with a problem – talk it through and you’ll often find that a problem shared is a problem halved. Our Advocacy Service provides independent confidential information and support to older people already living in, or considering a move to a care home.

Keeping mobile is really important and cutting our toe nails can be difficult. Through Choices we provide a reasonably priced, safe and accessible simple toe and hand nail cutting service available at various venues. A home visit can be arranged for an additional cost.

The Advocacy Service is free of charge and is in addition to any help that social services or other agencies may already be providing.

Choices Available in Caerphilly, Blaenau Gwent and Newport ....................................................................................................................................

Choices offer a range of reliable, reasonably priced, paid-for services to help older people maintain their independence in their own homes. They help with those essential tasks which can become more difficult as you get older. All profits made by Choices are donated to Age Cymru Gwent so we can continue helping older people living in the Gwent area. Choices offers a range of services including: domestic cleaning gardening shopping assisted shopping chaperone dog walking nailcutting

Our foot care assistants have received foot care awareness sessions from the Aneurin Bevan Health Board Podiatry Service and follow the guidelines of the Society of Chiropodists and Podiatrists. All profits from Choices go directly to support Age Cymru Gwent’s charitable activities.

Robins - Hospital volunteers

Age Cymru Gwent Achievements

The Robins are hospital volunteers who undertake activities in Newport, such as hair and nail care, assisting patients at meal time, chatting and reading to patients, letter writing and assisting with phone calls. The service operates within the St.Woolos and Royal Gwent Hospitals in Newport. It is provided 7 days a week from 9.00 until 5.00 pm and is free of charge. If you would be interested in volunteering as a Robin, visit our volunteering page to find out more.

Products & Insurance Services Age Cymru Gwent offers a whole range of products and services especially tailored for the over 50’s. Age Cymru Gwent is an appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation. All profits Age Cymru Gwent Enterprises Ltd receives from sales of products and services go directly to support Age Cymru Gwent’s charitable activities.

Last year (2011/2012) we helped over 20,000 older people. Every pound raised is spent locally in Gwent. Service User Satisfaction marked at the highest level is consistently achieved in over 95% of responses. All domiciliary services are inspected annually by the Care & Social Services Inspectorate for Wales. Over £7 million in increased income for Older People raised in the last year. All our Advocacy Services hold the Quality Performance Mark for Advocacy Schemes The Information & Advice Service holds the Advice Quality Standard. Age Cymru Gwent ‘Robins’: An innovative scheme to support older people in a number of ways while they are in hospital.

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How Can You Help?

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Each year Age Cymru Gwent assists 20,000 older people. In order to continue our services we need your support both practically and financially.

Any donations or legacies you make to us must state Age Cymru Gwent to ensure that the money received stays in Gwent for the benefit of older people who live in Gwent.

Volunteering – Are you interested in rewarding voluntary opportunities within your local community? We offer a wide variety of volunteering activities – in our offices and in clients’ homes.

Fundraising – raise funds whilst having fun through sponsorship events or choosing us as your charity. Age UK Lottery – have a chance of winning one of a 1,000 weekly prizes whilst supporting the Charity. Donations – Any amount can be given at any time. Legacies – Once family and friends are remembered in your Will, you could also remember Age Cymru Gwent as a beneficiary.

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KEITH EVANS & COMPANY SOL IC ITORS

Solicitors in Newport, Monmouth, Abergavenny and Cwmbran Based in four locations, Keith Evans and Co is one of the leading firms of solicitors in South Wales and our solicitors provide legal services for individuals and legal services for businesses, offering a professional service at affordable rates. We have experience in a wide range of areas with both commercial and private clients and are proud to say that the majority of our clients are referred to us as a result of personal recommendations by former and existing clients, business and community links in the area and other legal professionals. Whatever the nature of your organisation, however big or small, we understand the day to day pressures you face and the wide range of commercial issues that confront you. Our solicitors and lawyers provide practical legal advice to businesses, and undertake general and complex commercial transactions and disputes, across a wide range of industries and sectors. Our aim is to maintain a personal approach to helping your business to ensure we provide preventative advice at the earliest stage.

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Managing your future

There are two types of lasting powers of attorney:

Every adult has the right to manage his or her own money and affairs. Sometimes, however, our ability to do this decreases as we grow older. Whether this is caused by illness, disability, or an accident, there are a number of practical steps you can take to prepare for this.

1. Health and welfare lasting power of attorney; and 2. Property and financial affairs lasting power of attorney.

If this describes your situation, or that of someone close to you, you should consider getting legal advice. A solicitor can help by encouraging you to get your affairs in order and make your wishes for the future known. This may involve anything from writing a will to choosing someone to take power of attorney (legal authority to act for you) over your financial affairs, if this is necessary. This can lighten the burden on relatives or carers who might otherwise find it difficult to make complicated decisions on your behalf.

A health and welfare lasting power of attorney can be made to give your attorney the right to make personal welfare and medical treatment decisions on your behalf if at some time in the future you are unable to make those decisions yourself. A health and welfare lasting power of attorney can only be used when it has been registered and the donor has lost capacity (the ability to handle their own affairs).

Where there is not enough time to take these precautionary steps, or if a person is already ‘incapacitated’ (unable to handle their own financial affairs), it is usually the relatives of the person who need advice. In these circumstances there are a number of options available. One of these options is to contact the Court of Protection, which can make arrangements for managing the person’s financial affairs. A solicitor will tell you the best course of action in your case.

An ordinary power of attorney This is a legal way of giving someone else the power to manage your financial affairs when it is difficult for you to manage them yourself, perhaps because of a physical disability. Usually you appoint someone you trust, such as a close relative, friend, or solicitor as your ‘attorney’. Nobody can simply ‘take’ a power of attorney. You have to ‘donate’ it willingly. The donor decides who to appoint as attorney, and can cancel the arrangement at any time. Power of attorney only applies if you are fully aware of the implications of the arrangement. The power of attorney will come

Lasting power of attorney A lasting power of attorney goes one step further than an ordinary power of attorney, because it carries on, or ‘lasts’, even after you have become unable to manage your affairs – whether temporarily or permanently, or because of an illness, disability or accident. Lasting powers of attorney have now replaced enduring powers of attorney, although valid enduring powers of attorney made before 1 October 2007 can still be used. No new enduring powers of attorney can be made after 1 October 2007. For a lasting power of attorney to be valid, you must fully understand the implications of the arrangement at the time of making it. A certificate provider will need to sign a certificate to say that you are aware of the implications and that nobody is pressurising you into making a lasting power of attorney. (A certificate provider is someone who has known you for at least two years, or someone with specialist skills in assessing if a person is incapacitated.) The attorney must be at least 18 years old and must not be bankrupt if appointed to make decisions about a person’s property and money. More than one attorney can be appointed at the same time. Your attorney cannot start making decisions on your behalf until the lasting power of attorney has been registered by the Office of the Public Guardian, who will make sure your attorney is aware of his or her duty to act in your best interests. The Office of the Public Guardian will charge a fee for registering the lasting power ofattorney.

Health and welfare lasting power of attorney

Property and financial affairs lasting power of attorney A property and financial affairs lasting power of attorney can bemade to give your attorney the right to make financial decisions, such as managing your bank account. Once registered, a property and financial affairs lasting power of attorney can be used while the donor still has capacity, unless the lasting power of attorney specifies otherwise. Consulting a solicitor is the best way to make sure a lasting powerof attorney is properly set up and registered, and that it is in the best interests of the donor.

The Court of Protection If someone is mentally incapable of making a particular decision at a particular time, and they haven’t made a lasting power of attorney, and the decision isn’t one that can be made on an informal basis, the matter can be referred to the Court of Protection. The court may either choose to make the decision itself on the person’s behalf, or choose someone else, known as a ‘deputy’, to make the decision for them. Where the court appoints a deputy to manage someone’s property and financial affairs on an ongoing basis, the deputy usually has to keep accounts, enter into a security bond, and report to the Office ofthe Public Guardian. The Court of Protection charges an application fee, and the Office of the Public Guardian charges a yearly fee tocover the cost of supervising the deputy’s work.

Appointeeship If a person is incapacitated and entitled to receive a retirement pension or other state benefits, the Department for Work and Pensions can choose an ‘appointee’ to receive those benefits on that person’s behalf. The appointee can be a relative, friend or someone from the caring professions (such as the local authority social services department). They will be asked to produce some proof that the claimant is incapacitated, such as a doctor’s certificate. There is no fee involved in this service.

Other financial matters A solicitor can advise on a wide range of other legal matters affecting older people. For example: - equity-release schemes, where you can unlock some of the capital tied up in your home; - funding arrangements for long-term care; - estate planning by making a will or lifetime gifts; or - where you suspect that an older person may be the victim of For more information on any of the above then please call us for a free, no obligation meeting to see how we can help. We’re here, we’re local and we want to help. Tel: 01633 257721 or email office@keith-evans.co.uk

Newport Solicitors Office Keith Evans & Company 14 Clytha Park Rd | Newport Gwent | NP20 4PB

Fax: 01633 221066 Email: office@keith-evans.co.uk Web: www.keith-evans.co.uk

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How to contact Age Cymru Gwent .................................................................................................................................................................................................................................................................................

Service

Based at

Advocacy Service

Local Authority Area covered Torfaen

Griffithstown

Telephone Number 01495 768620

Advocacy Service

Caerphilly

Blackwood

01495 231052

Advocacy Service

Blaenau Gwent

Ebbw Vale

01495 320238

Advocacy Service

Newport

01633 240196

Age UK Lottery

All of Gwent

Newport

01633 240199

Carers Project

Blaenau Gwent

Abertillery

01495 321780

Choices

Blaenau Gwent, Caerphilly

Crumlin

01495 360159

Choices

Newport

01633 656371

Community Support Service

Newport

01633 240193

Community Support Service

Monmouthshire

Abergavenny

01291 673300

Hospital Discharge Service

Newport

01633 238310

Hospital Discharge Service

Caerphilly

Blackwood

01495 227039

Hospital Discharge Service

Blaenau Gwent

Abergavenny

01495 718548

Hospital Discharge Service

Monmouthshire

Abergavenny

01873 850619

Information & Advice Service

All of Gwent

Newport

01633 240190

Insurance & Product Services

All of Gwent

Newport

01633 240199

Path

Newport

01633 238313

Respite Care

Newport

01633 240195

Respite Care

Monmouthshire

Newport

01633 240195

Volunteering, Fundraising, Donations & Legacies

All of Gwent

Newport

01633 763330

Age Cymru Gwent 12 Baneswell Road Newport NP20 4BP t 01633 763330 e ho@agecymrugwent.org www.agecymrugwent.org Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply. Mae Age Cymru Gwent yn elusen gofrestredig rhif / Age Cymru Gwent is a registered charity number: 701834. Cyfeiriad ein swyddfa gofrestredig / Registered office address: 12 Baneswell Heol, Casnewydd NP20 4BP / 12 Baneswell Road, Newport NP20 4BP. Age Cymru Gwent is a trading name of Age Cymru Gwent Enterprises Ltd. Appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation.

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