Age Cymru Gwent

Gwent

Cymru

Guide to services Working with and for older people in Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen

with care at home

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Introduction .................................................................................................................................................................................................................................................................................

Welcome to Age Cymru Gwent and thank you for picking up our guide to services

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Welcome to Age Cymru Gwent… Thank you for picking up our guide. We hope we can make a difference to you or someone you know.

Age Cymru Gwent is a vibrant local independent charity working for over 50 year olds in the local authority areas of Newport, Blaenau Gwent, Caerphilly, Monmouthshire and Torfaen.

We are responsive to the needs of older people and are effective and accountable. As an organisation we make a real difference to older people’s lives.

Each year we raise and spend over £1.6 million and assist over 20,000 individuals to maximise their freedom of choice and control over their own lives.

A board of 9 Trustees, more than 130 paid staff and over 100 volunteers work together to achieve our principal objective… ‘Delivering services to meet the needs and support the independence of people over 50.’

This brochure will tell you about some of the services we currently offer and how you can get in touch to find out more.

Contents

Page

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Welcome Page & Contents Introduction to Age Cymru Gwent Information & Advice Service Community Support Service Clubs Digital Inclusion Hospital Discharge Service Respite Care Service Carers Project Advocacy Service ‘Choices’ Insurance & Product Services Age Cymru Gwent achievements Robins Service How can you help?

How to contact Age Cymru Gwent

Age Cymru Gwent is regarded as the leader in the field of high quality services to older people.

We believe that older people should be treated as full members of society with equal rights, responsibilities and opportunities. In all our work we respect and value them as individuals in terms of their dignity, status, and personal autonomy, diversity of needs, aspirations and expectations.

In challenging times, it is essential that an organisation like Age Cymru Gwent listens to older people and responds effectively to their needs.

It is also vital that we communicate the views and aspirations of older people to politicians and others in authority so that they can deliver the most effective services. This we do.

Age Cymru Gwent delivers direct services to over 20,000 people per year in Gwent.

It represents the views of older people at all levels of Government and publicly advocates on their behalf.

Our aim is to work with older people and to address any issues which can have an effect on maintaining independence, quality of life or general well-being.

Eileen Powell Executive Director, Corporate Services Age Cymru Gwent

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Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

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Information & Advice Service

Community Support Service Clubs

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Dealing with enquiries from all parts of Gwent.

Available in Monmouthshire

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We offer a free, confidential service, delivering information and advice to help manage daily living.

From how to access community care, how to make a Will or how to deal with consumer issues.

Our team of advisors is ready to share its massive range of information with you.

The service facilitates a number of afternoon activity clubs across Monmouthshire and a lunch club in Abergavenny.

Transport can be provided by mini bus.

Welfare benefits

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Our professional team of staff and volunteers can guide you through the complicated benefits system. We offer a full entitlement check and hands-on help to apply for what you’re entitled to and how to challenge decisions you weren’t expecting.

Housing support

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If you’re thinking about future accommodation needs, you will want to know what could be available and how to access them. We can provide you with a range of information from residential care to Extra Care housing schemes or grants and aids to future proof your home. We’ll even help you fill out the forms.

Befriending ....................................................................................................................................

We are able to offer a telephone befriending service via Age UK Call in Time which is available Gwent wide. Please contact the information & Advice Service for further details.

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Digital Inclusion

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The digital inclusion project operates Gwent wide and is able to help people 50+ to use equipment such as smartphones, laptops, or tablets to access the internet. Our trained staff and volunteers can show you have to skype, email, use Facebook, Twitter, online shopping or YouTube. We can deliver 1:1 sessions in your own home or workshop sessions at community venues. You can use your own equipment or we can provide tablets on a trial basis before you purchase your own.

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Hospital Discharge Service

Carers Project

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Available in Blaenau Gwent, Caerphilly, Monmouthshire and Newport

Available in Blaenau Gwent

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Have you been in hospital? We’re here to help you get back on your feet. We provide support with welfare benefits, shopping and other practical tasks and someone to talk to for up to 6 weeks after discharge, just enough time to settle you back home.

Blaenau Gwent Carers Project offers confidential advice and information to carers aged 18 or more.

Amongst other things, advice may be given on benefits, care assessments and respite options.

The project produces a twice-yearly newsletter.

Special events for carers are organised throughout the year, such as day trips, tea dances and information days. The team leader makes domiciliary visits to carers who require a home visit.

A person may be referred to the service by hospital staff, social services, family members, friends and carers or you may choose to contact us personally. The service operates Monday to Friday, is free of charge and is in addition to any help that social services or other agencies may already be providing.

In Newport, the Rapid Response Hospital Discharge Service supports the resettlement and reablement needs of patients being discharged from acute services for up to 14 days. As part of the Gwent Frailty Programme, referrals to the service are received via members of the Intermediate Care Team.

Respite Care Available in Monmouthshire and Newport ....................................................................................................................................

Looking after a loved one? You may not want any reward but that doesn’t mean that it’s not hard work! Carers deserve a rest but are often reluctant to take one. Our trained care workers can step in while you take a well earned break.

Following an initial visit by a member of staff, the appropriate service is then provided by trained care workers.

The service can be delivered 7 days a week, throughout the year.

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Advocacy

Choices

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Available in Blaenau Gwent and Torfaen ....................................................................................................................................

Independent Professional Advocates are able to assist with confidential information and support for older people already living in or considering a move to a care home.

In the Torfaen area they are also able to assist people 18+ that have a disability or sensory impairment and issues affecting them relating to a social care or housing issue.

Available in Caerphilly, Blaenau Gwent and Newport

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Choices offer a range of reliable, reasonably priced, paid-for services to help older people maintain their independence in their own homes. They help with those essential tasks which can become more difficult as you get older.

Caerphilly Advocacy Appeals Service

All profits made by Choices are donated to Age Cymru Gwent so we can continue helping older people living in the Gwent area.

Independent Professional Appeals Advocates are able to assist people aged 50+ living in the Caerphilly Borough to apply for a Mandatory Reconsideration or Appeal against an adverse welfare benefit decision. They can assist with form completion, fully explain the process and attend Court with you if required when your Appeal is heard at Independent Tribunal.

The Advocacy Services are free of charge and are in addition to any help that social services or other •agencies may be already providing.

Choices offers a range of services including: • domestic cleaning • gardening • shopping • assisted shopping • chaperone • dog walking • nailcutting • handyman service • Lunch clubs in the Caerphilly Borough • free fire safety checks.

Nailcutting

All profits from Choices go directly to support Age Cymru Gwent’s charitable activities.

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Available in Blaenau Gwent, Caerphilly, Newport and Monmouthshire

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Keeping mobile is really important and cutting our toe nails can be difficult. Through Choices we provide a reasonably priced, safe and accessible simple toe and hand nail cutting service available at various venues. A home visit can be arranged for an additional cost.

Our foot care assistants have received foot care awareness sessions from the Aneurin Bevan Health Board Podiatry Service and follow the guidelines of the Society of Chiropodists and Podiatrists.

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Robins - Hospital volunteers

Age Cymru Gwent Achievements

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The Robins are hospital volunteers who undertake activities in Newport, such as hair and nail care, assisting patients at meal time, chatting and reading to patients, letter writing and assisting with phone calls.

The service operates within the St. Woolos, Royal Gwent, and Nevill Hall hospitals. It is provided 7 days a week from 9.00am to 5.00pm and is free of charge.

If you would be interested in volunteering as a Robin, visit our volunteering page to find out more.

Products & Insurance Services Age Cymru Gwent offers a whole range of products and services especially tailored for the over 50’s.

Age Cymru Gwent is an appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation.

Last year we helped over 20,000 older people.

Every pound raised is spent locally in Gwent.

Service User Satisfaction marked at the highest level is consistently achieved in over 95% of responses.

All domiciliary services are inspected annually by the Care & Social Services Inspectorate for Wales.

Over £7 million in increased income for Older People raised in the last year.

All our Advocacy Services hold the Quality Performance Mark for Advocacy Schemes The organisation holds the Investors in People Award.

Age Cymru Gwent ‘Robins’: An innovative scheme to support older people in a number of ways while they are in hospital.

All profits Age Cymru Gwent Enterprises Ltd receives from sales of products and services go directly to support Age Cymru Gwent’s charitable activities.

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How Can You Help?

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Each year Age Cymru Gwent assists 20,000 older people. In order to continue our services we need your support both practically and financially.

Any donations or legacies you make to us must state Age Cymru Gwent to ensure that the money received stays in Gwent for the benefit of older people who live in Gwent.

Volunteering – Are you interested in rewarding voluntary opportunities within your local community? We offer a wide variety of volunteering activities – in our offices and in clients’ homes.

Contact us on 01633 763330 for more details on any of these ways in which you can help us.

Fundraising – raise funds whilst having fun through sponsorship events or choosing us as your charity.

Age UK Lottery – have a chance of winning one of a 1,000 weekly prizes whilst supporting the Charity.

Donations – Any amount can be given at any time.

Legacies – Once family and friends are remembered in your Will, you could also remember Age Cymru Gwent as a beneficiary.

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Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

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Serving local families and the community for over 150 years

We are a not-for-profit organisation offering personalised care and support to people across South Wales In Gwent our services include:

Residential care Our residential care homes cater for people over the age of 55 including those living with dementia. They are Cwmbran House, Ty Gwyn and Plas y Garn in Cwmbran and Arthur Jenkins in Blaenavon.

Homecare A truly personal service where we can help you with tasks to enable you to live independently in your own home.

Tŷ Penrhos Our purpose built home in Caerphilly offers personal nursing care for older people living with dementia and adults with complex physical disabilities.

Our experienced staff are here to help you choose the care and support that’s right for you.

To find out more visit hafod.org.uk or call us on 029 2067 5800.

Making Lives Better Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd 9 can recommend or endorse any services or products that they may supply.

Michael G Ryan Son and Daughters Ltd

Independent Family Funeral Directors 24 Hour Service | 365 Days A Year We provide the complete Funeral Service with respect, Dignity and understanding 24 hour personal attention 365 days a year.

We cater to suit the particular needs, faith and the budget of each individual family.

Repatriation to and from all destinations Private chapel of rest Horse drawn, flatbed H.G.V and motorcycle hearse available Floral tributes Catering arranged if required Pre-paid funeral plans available as part of our service

Our concern is your wellbeing at a time when you are hurting most

106-108 Malpas Road City of Newport South Wales NP20 5PL Telephone: 0800 093 4746 / 01633 854522 Fax: 01633 858851 Email: michaelgryanfun@aol.com www.michaelgryansonanddaughters.co.uk Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

We are one of the nation’s leading home care and live in care providers. We deliver the services you want, how you want them, in the comfort of your own home.

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26 Agincourt Street, Newport, Gwent NP20 5JN Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

How to contact Age Cymru Gwent ................................................................................................................................................................................................................................................................................. .................................................................................................................................................................................................................................................................................

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How to contact Age Cymru Gwent .................................................................................................................................................................................................................................................................................

Service Advocacy Service Advocacy Service Advocacy Appeals Service Age UK Lottery Age UK Call in Time Carers Project Choices Home Support Choices Home Support Community Support Service Digital Inclusion Hospital Discharge Service Hospital Discharge Service Hospital Discharge Service Hospital Discharge Service Information &Advice Service Insurance & Product Services Frailty Care Support Respite Care Robins Volunteering, Fundraising, Donations and Legacies

Local Authority Area Torfaen Blaenau Gwent Caerphilly All Gwent All Gwent Blaenau Gwent Blaenau Gwent, Caerphilly Newport Monmouthshire All Gwent Caerphilly Blaenau Gwent Monmouthshire Newport / Torfaen All Gwent All Gwent Newport Monmouthshire / Newport Hospitals Newport / Abergavenny

Based at Griffithstown Blackwood Blackwood Newport Newport Abertillery Crumlin Newport Abergavenny Newport Blackwood Abergavenny Abergavenny Newport Newport Newport Newport Newport Newport

Telephone Number 01495 768620 01495 231052 01495 320238 01633 240199 01633 240190 01495 321780 01495 360159 01633 656371 01291 673300 01633 240194 01495 227039 01495 718548 01873 850619 01633 238310 01633 240190 01633 240199 01633 238313 01633 240195 01633 234129

All Gwent

Newport

01633 763330

Age Cymru Gwent 12 Baneswell Road Newport NP20 4BP t 01633 763330 e ho@agecymrugwent.org www.agecymrugwent.org Age Cymru Gwent 12 Baneswell Road Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Newport NP20 4BPGwent Enterprises Limited is a limited company registered in England and Wales No. 3054802.

Age Cymru Registered office 12 Baneswell Road, Newport NP20 4BP. Age Cymru Gwent Enterprises Limited is a trading company and subsidiary t 01633 763330 of Age Cymru Gwent a Charitable Incorporated Organisation (RCN1155903) and donates its net profits to that Charity. eAge ho@agecymrugwent.org Cymru Gwent Enterprises ltd is an appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Financial Services Register number 311438. www.agecymrugwent.org

Gwent

Cymru

Guide to servic

Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any products that they maywhose supply.advertisements appear We services are very or grateful to the businesses in thiswith publication.

Working and for older people in Blaen As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements.

Age Cymru Gwent Enterprises limited company registered in Englandnor and No. 3054802.

We are required Limited to makeisit aclear however that neither Excellmedia theWales distributor can accept responsibility Registered office 12 Baneswell Road, Newport 4BP.orAge Cymru Gwent Limited is a trading company and subsidiary for any NP20 services workmanship thatEnterprises they may undertake. of Age Cymru Gwent a Charitable Incorporated Organisation (RCN1155903) and donates its net profits to that Charity.

Age Cymru Gwent Enterprises ltd is an appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Financial Services Register number 311438.

Telephone: 08450 707040 | www.excell-media.co.uk Email: admin@excell-media.co.uk This brochure was produced by Excell Media The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT