Age cymru gwent 2

Gwent

Cymru

2017/18 Edition

Guide to services Working with and for older people in Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen

We champion jargon-free legal help with innovative, practical solutions for our clients facing later life issues.

Contact our friendly & approachable lawyers for expert, clear and award winning advice, when you need it...

• Wills • Probate • Powers of Attorney • Court of Protection • Tax and Estate Planning • Elder abuse claims • Care home fees recovery

Pontypool: 01495 762244 Newport: 01633 262122 Cardiff: 02921 154313 www.watkinsandgunn.co.uk

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Introduction .................................................................................................................................................................................................................................................................................

Welcome to Age Cymru Gwent and thank you for picking up our guide to services

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Welcome to Age Cymru Gwent… Thank you for picking up our guide. We hope we can make a difference to you or someone you know.

Age Cymru Gwent is a vibrant local independent charity working for over 50 year olds in the local authority areas of Newport, Blaenau Gwent, Caerphilly, Monmouthshire and Torfaen.

We are responsive to the needs of older people and are effective and accountable. As an organisation we make a real difference to older people’s lives.

Each year we raise and spend over £1.6 million and assist over 20,000 individuals to maximise their freedom of choice and control over their own lives.

A board of 9 Trustees, more than 130 paid staff and over 100 volunteers work together to achieve our principal objective… ‘Delivering services to meet the needs and support the independence of people over 50.’

This brochure will tell you about some of the services we currently offer and how you can get in touch to find out more.

Contents

Page

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Welcome Page & Contents Introduction to Age Cymru Gwent Information & Advice Service Community Support Service Hospital Discharge Service Respite Care Service Carers Project Advocacy Service ‘Choices’ Insurance & Product Services Age Cymru Gwent achievements How can you help?

How to contact Age Cymru Gwent

Age Cymru Gwent is regarded as the leader in the field of high quality services to older people.

We believe that older people should be treated as full members of society with equal rights, responsibilities and opportunities. In all our work we respect and value them as individuals in terms of their dignity, status, and personal autonomy, diversity of needs, aspirations and expectations.

In challenging times, it is essential that an organisation like Age Cymru Gwent listens to older people and responds effectively to their needs.

It is also vital that we communicate the views and aspirations of older people to politicians and others in authority so that they can deliver the most effective services. This we do.

Age Cymru Gwent delivers direct services to over 20,000 people per year in Gwent.

It represents the views of older people at all levels of Government and publicly advocates on their behalf.

Our aim is to work with older people and to address any issues which can have an effect on maintaining independence, quality of life or general well-being.

Eileen Powell Executive Director, Corporate Services Age Cymru Gwent

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Information & Advice Service

Community Support Service

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Dealing with enquiries from all parts of Gwent.

Available in Monmouthshire and Newport

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We offer a free, confidential service, delivering information and advice to help manage daily living.

From how to access community care, how to make a Will or how to deal with consumer issues.

Our team of advisors is ready to share its massive range of information with you.

Sometimes you may feel like talking things over in the comfort of your own home. We can help resolve problems, check your benefits, assist with filling in forms and look at ways of helping you remain independent. In some areas you may also be able to attend one of our day clubs.

Welfare benefits

Last year this service enabled more than 2,000 older people gain over £5 million in extra income to help them live more comfortably and with the correct entitlements.

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Our professional team of staff and volunteers can guide you through the complicated benefits system. We offer a full entitlement check and hands-on help to apply for what you’re entitled to and how to challenge decisions you weren’t expecting.

Housing support

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If you’re thinking about future accommodation needs, you will want to know what could be available and how to access them. We can provide you with a range of information from residential care to Extra Care housing schemes or grants and aids to future proof your home. We’ll even help you fill out the forms.

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Hospital Discharge Service

Carers Project

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Available in Blaenau Gwent, Caerphilly, Monmouthshire and Newport

Available in Blaenau Gwent

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Have you been in hospital? We’re here to help you get back on your feet. We provide support with welfare benefits, shopping and other practical tasks and someone to talk to for up to 6 weeks after discharge, just enough time to settle you back home.

Blaenau Gwent Carers Project offers confidential advice and information to carers aged 18 or more.

Amongst other things, advice may be given on benefits, care assessments and respite options.

The project produces a twice-yearly newsletter.

Special events for carers are organised throughout the year, such as day trips, tea dances and information days. The team leader makes domiciliary visits to carers who require a home visit.

A person may be referred to the service by hospital staff, social services, family members, friends and carers or you may choose to contact us personally. The service operates Monday to Friday, is free of charge and is in addition to any help that social services or other agencies may already be providing.

In Newport, the Rapid Response Hospital Discharge Service supports the resettlement and reablement needs of patients being discharged from acute services for up to 14 days. As part of the Gwent Frailty Programme, referrals to the service are received via members of the Intermediate Care Team.

Respite Care Available in Monmouthshire and Newport ....................................................................................................................................

Looking after a loved one? You may not want any reward but that doesn’t mean that it’s not hard work! Carers deserve a rest but are often reluctant to take one. Our trained care workers can step in while you take a well earned break.

Following an initial visit by a member of staff, the appropriate service is then provided by trained care workers.

The service can be delivered 7 days a week, throughout the year.

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Advocacy

Nailcutting

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Available in Blaenau Gwent, Caerphilly, Newport and Torfaen

Available in Blaenau Gwent, Caerphilly and Newport

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You can speak to our advocates about any issues.

There’s no need to be alone with a problem – talk it through and you’ll often find that a problem shared is a problem halved. Our Advocacy Service provides independent confidential information and support to older people already living in, or considering a move to a care home.

Keeping mobile is really important and cutting our toe nails can be difficult. Through Choices we provide a reasonably priced, safe and accessible simple toe and hand nail cutting service available at various venues. A home visit can be arranged for an additional cost.

The Advocacy Service is free of charge and is in addition to any help that social services or other agencies may already be providing.

Choices Available in Caerphilly, Blaenau Gwent and Newport ....................................................................................................................................

Choices offer a range of reliable, reasonably priced, paid-for services to help older people maintain their independence in their own homes. They help with those essential tasks which can become more difficult as you get older.

All profits made by Choices are donated to Age Cymru Gwent so we can continue helping older people living in the Gwent area.

Choices offers a range of services including: domestic cleaning gardening shopping assisted shopping chaperone dog walking nailcutting

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Our foot care assistants have received foot care awareness sessions from the Aneurin Bevan Health Board Podiatry Service and follow the guidelines of the Society of Chiropodists and Podiatrists.

All profits from Choices go directly to support Age Cymru Gwent’s charitable activities.

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Robins - Hospital volunteers

Age Cymru Gwent Achievements

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The Robins are hospital volunteers who undertake activities in Newport, such as hair and nail care, assisting patients at meal time, chatting and reading to patients, letter writing and assisting with phone calls.

The service operates within the St.Woolos and Royal Gwent Hospitals in Newport. It is provided 7 days a week from 9.00 until 5.00 pm and is free of charge.

If you would be interested in volunteering as a Robin, visit our volunteering page to find out more.

Products & Insurance Services Age Cymru Gwent offers a whole range of products and services especially tailored for the over 50’s.

Age Cymru Gwent is an appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation.

All profits Age Cymru Gwent Enterprises Ltd receives from sales of products and services go directly to support Age Cymru Gwent’s charitable activities.

Last year (2011/2012) we helped over 20,000 older people.

Every pound raised is spent locally in Gwent.

Service User Satisfaction marked at the highest level is consistently achieved in over 95% of responses.

All domiciliary services are inspected annually by the Care & Social Services Inspectorate for Wales.

Over £7 million in increased income for Older People raised in the last year.

All our Advocacy Services hold the Quality Performance Mark for Advocacy Schemes The Information & Advice Service holds the Advice Quality Standard.

Age Cymru Gwent ‘Robins’: An innovative scheme to support older people in a number of ways while they are in hospital.

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How Can You Help?

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Each year Age Cymru Gwent assists 20,000 older people. In order to continue our services we need your support both practically and financially.

Any donations or legacies you make to us must state Age Cymru Gwent to ensure that the money received stays in Gwent for the benefit of older people who live in Gwent.

Volunteering – Are you interested in rewarding voluntary opportunities within your local community? We offer a wide variety of volunteering activities – in our offices and in clients’ homes.

Contact us on 01633 763330 for more details on any of these ways in which you can help us.

Fundraising – raise funds whilst having fun through sponsorship events or choosing us as your charity.

Age UK Lottery – have a chance of winning one of a 1,000 weekly prizes whilst supporting the Charity.

Donations – Any amount can be given at any time.

Legacies – Once family and friends are remembered in your Will, you could also remember Age Cymru Gwent as a beneficiary.

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How to contact Age Cymru Gwent .................................................................................................................................................................................................................................................................................

Service

Based at

Advocacy Service

Local Authority Area covered Torfaen

Griffithstown

Telephone Number 01495 768620

Advocacy Service

Caerphilly

Blackwood

01495 231052

Advocacy Service

Blaenau Gwent

Ebbw Vale

01495 320238

Advocacy Service

Newport

Newport

01633 240196

Age UK Lottery

All of Gwent

Newport

01633 240199

Carers Project

Blaenau Gwent

Abertillery

01495 321780

Choices

Blaenau Gwent, Caerphilly

Crumlin

01495 360159

Choices

Newport

Newport

01633 656371

Community Support Service

Newport

Newport

01633 240193

Community Support Service

Monmouthshire

Abergavenny

01291 673300

Hospital Discharge Service

Newport

Newport

01633 238310

Hospital Discharge Service

Caerphilly

Blackwood

01495 227039

Hospital Discharge Service

Blaenau Gwent

Abergavenny

01495 718548

Hospital Discharge Service

Monmouthshire

Abergavenny

01873 850619

Information & Advice Service

All of Gwent

Newport

01633 240190

Insurance & Product Services

All of Gwent

Newport

01633 240199

Path

Newport

Newport

01633 238313

Respite Care

Newport

Newport

01633 240195

Respite Care

Monmouthshire

Newport

01633 240195

Volunteering, Fundraising, Donations & Legacies

All of Gwent

Newport

01633 763330

Age Cymru Gwent 12 Baneswell Road Newport NP20 4BP t 01633 763330 e ho@agecymrugwent.org www.agecymrugwent.org

Gwent

Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Mae Age Cymru Gwent yn elusen gofrestredig rhif / Age Cymru Gwent is a registered charity number: 701834. Cyfeiriad ein swyddfa gofrestredig / Registered office address: 12 Baneswell Heol, Casnewydd NP20 4BP / 12 Baneswell Road, Newport NP20 4BP. Age Cymru Gwent is a trading name of Age Cymru Gwent Enterprises Ltd. Appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation.

Cymru

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Care One 2 One

A Independently Run Home-Help & Care Service. A One Stop Service for All Your Needs. We provide support from an hour a week, more if required 24/7 Contact Us for Further Information

02920 850211

careone2one@gmail.com Registered with Care & Social Service Inspectorate Wales (CSSIW)

D LPHIN Stairlifts S. WALES LTD.

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LIVE-IN CARE FOR PEOPLE WISHING TO REMAIN AT HOME Miracle Workers is an independent family-owned and run business which was established 20 years ago. Carers work directly with the client and their families to provide a very personal service establishing a reliable support system delivering the best of care.

Live-in carers work with clients with varying needs from post-operative care, companionship, Dementia (including Alzheimer's and Parkinson's) to palliative and end of life care. Carers receive the required training and support to fulfill their roles in this very worthwhile vocation.

The cost of a live-in carer is good value for money. Carers can buy and prepare food, manage medication, help with personal care, organise social/medical appointments, carry out household chores as well as look after pets.

Live-in care has become the preferred choice for people wishing to retain their independence. Apart from providing a bedroom for the carer, nothing else needs to change which ensures minimal disruption and peace of mind for the client and family.

Call us on 01873 881306 or visit www.miracle-workers.co.uk

Green Willow Funerals is here to help with funeral arrangements to suit your expressed wishes.

We are available 24hrs per day 365 days of the year.

Telephone

01633 855350

If considering the family and financial benefits of a pre-need funeral plan, contact Green Willow for a no-obligation consultation.

Our friendly staff can visit your home or you are welcome to make an appointment at one of our offices in Newport, Dinas Powys or Cardiff.

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements.

We are required to make it clear however that neither Excell Media nor the distributor can accept

THE OLIVE TREE WELLBEING CENTRE

responsibility for any services or workmanship that they may undertake.

Telephone: 08450 707040 www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by Excell Media The Barn at Westwinds, Bank Lane, Warton Preston PR4 1AT

We are currently run two charity shops and a cafe with the goal to open a Well Being Center for over 50’s in Newport.

174 Upper Dock Street, Newport, NP20 1DY Tel: 07969184165

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‘we offer Golden Charter Funeral Plans ................................................................................................................................................................................................................................................................................. because we believe they are the best plans available, providing complete freedom of choice, excellent value for money and ................................................................................................................................................................................................................................................................................. total peace of mind'

Notes & Information

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Serving local families and the community for over 150 years

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A Law Firm You Can Rely on

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Will Writing/ Lasting Powers of Attorney Probate and Administration of Estates

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Inheritance Tax Planning/ Trust Advice

Residential Conveyancing

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Safeguarding Assets if you go into care

Home Visits - a flexible, bespoke

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Family Law/ Litigation

service to suit you

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17 Welsh Street, Chepstow, Monmouthshire NP16 5YH www.Francisandco.co.uk

FRANCIS & CO.

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Member of Soliciters for the Elderly SOLICITORS ...............................................................................................................................................................................................................................................................................

Member of the Advanced Family Law Panel Member of the Society of Trust and Estate Practitioners

01291 622237

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Please scan for e-book Version of this Publication

Please scan for Age Cymru Gwent Website

www.webkey.org.uk/uploads/agecymru_gwent

www.ageuk.org.uk/cymru/gwent

Download a QR reading App from your Mobile device/Tablet to scan the above

RETIREMENT PLANNING

When it comes to pensions/investments we realise that everyone is different.

Our aim is to ensure you are comfortable on the journey to achieving your goals.

As Independent Financial Advisors covering all of South Wales, HRW will help you assess your current financial position, with an aim to strive towards your financial goals.

Our ethos of having the clients’ interest at the heart of our business is what has made us successful.

We are flexible with our meeting times and locations and the first meeting is at our expense.

HRW Independent Financial Advisors South Wales can help if you:• Want to know more about your existing pension and plan towards retirement.

• Have inherited money.

• Have maturing investments.

• Have saved up your money and now want invest wisely to minimise tax and create more growth or income for yourself.

• Want to assess your current mortgage arrangements, buy a new home or perhaps an investment property.

• Are worried about the level of life, critical illness, or income protection cover you have.

• Are divorced and want to ensure your finances and policies are geared towards your new circumstances.

HRW Financial Consultants Ltd Ty Antur, Navigation Park, Abercynon, Rhondda Cynon Taff. CF45 4SN www.hrwfc.co.uk Tel: 01443 520171 E-mail: Info@hrwfc.co.uk

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How to contact Age Cymru Gwent .................................................................................................................................................................................................................................................................................

Service

Based at

Advocacy Service

Local Authority Area covered Torfaen

Griffithstown

Telephone Number 01495 768620

Advocacy Service

Caerphilly

Blackwood

01495 231052

Advocacy Service

Blaenau Gwent

Ebbw Vale

01495 320238

Advocacy Service

Newport

Newport

01633 240196

Age UK Lottery

All of Gwent

Newport

01633 240199

Carers Project

Blaenau Gwent

Abertillery

01495 321780

Choices

Blaenau Gwent, Caerphilly

Crumlin

01495 360159

Choices

Newport

Newport

01633 656371

Community Support Service

Newport

Newport

01633 240193

Community Support Service

Monmouthshire

Abergavenny

01291 673300

Hospital Discharge Service

Newport

Newport

01633 238310

Hospital Discharge Service

Caerphilly

Blackwood

01495 227039

Hospital Discharge Service

Blaenau Gwent

Abergavenny

01495 718548

Hospital Discharge Service

Monmouthshire

Abergavenny

01873 850619

Information & Advice Service

All of Gwent

Newport

01633 240190

Insurance & Product Services

All of Gwent

Newport

01633 240199

Path

Newport

Newport

01633 238313

Respite Care

Newport

Newport

01633 240195

Respite Care

Monmouthshire

Newport

01633 240195

Volunteering, Fundraising, Donations & Legacies

All of Gwent

Newport

01633 763330

Age Cymru Gwent 12 Baneswell Road Newport NP20 4BP t 01633 763330 e ho@agecymrugwent.org www.agecymrugwent.org Although we would like to thank all of the sponsors within this folder for their support, neither Age Cymru Gwent or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Mae Age Cymru Gwent yn elusen gofrestredig rhif / Age Cymru Gwent is a registered charity number: 701834. Cyfeiriad ein swyddfa gofrestredig / Registered office address: 12 Baneswell Heol, Casnewydd NP20 4BP / 12 Baneswell Road, Newport NP20 4BP. Age Cymru Gwent is a trading name of Age Cymru Gwent Enterprises Ltd. Appointed representative of Age UK Enterprises Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation.

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