Age UK buckinghamshire by Excell Media

Buckinghamshire

Guide to services Working with and for older people in Buckinghamshire

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Introduction .................................................................................................................................................................................................................................................................................

Welcome to Age UK Buckinghamshire and thank you for picking up our Guide to Services

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We are a successful independent local charity working for all older people in our county, and effective and accountable in what we do. As an organisation we make a real difference to the lives of older people and are responsive to their needs. We are dedicated to ensuring the wellbeing and empowerment of older people in Buckinghamshire. We believe in older people remaining independently in their own homes safely and with dignity. To support you in doing so, we offer a range of services. This brochure will tell you about the services we currently offer, and how you can get in touch to find out more. We are always researching our local area to determine the need and the resources to implement further valuable services to improve later life. For further information on any of our services please call 01296 431911 Age UK Buckinghamshire 145 Meadowcroft AYLESBURY Bucks HP19 9HH We are open Monday â&#x20AC;&#x201C; Friday 9am â&#x20AC;&#x201C; 4pm t 01296 431911 f 01296 330783 e age@ageukbucks.org.uk Visit our website: www.ageukbucks.org.uk Registered Charity No. 1139423 Registered Company No. 7101195

Information & Advice .................................................................................................................................................................................................................................................................................

We have a telephone Information & Advice service to provide answers to help older people, their carers and relatives. No matter what the query, if we canâ&#x20AC;&#x2122;t help you ourselves, we will refer you to someone who can. Our Helpline is open from 9.30am â&#x20AC;&#x201C; 12.30pm Monday to Friday.

Welfare Benefits ............................................................................................................................

Are you claiming all your entitlements? We can help you find out. Contact us for a welfare benefit check. We can visit you in your own home to give advice and to fill in complicated benefit application forms on your behalf. Ring to speak to an adviser.

Befriending ............................................................................................................................

At Age UK Bucks we provide a befriending service for those older people who are isolated and lonely. This service is delivered by volunteers who give up at least an hour a week of their time for weekly visits of friendship and support. The aim is to enhance the quality of life and we aim to prevent deterioration in mental health often associated with isolation and loneliness. This is achieved by giving each client undivided attention with particular emphasis on listening skills. Befriending volunteers visit an older person in their own home and enjoy a friendly chat, ideally sharing a mutual interest. We try to match the volunteers to the older person very carefully, so that both parties get the utmost enjoyment from the relationship. We are always looking for volunteers to join our team of over 300 throughout Bucks. Volunteers receive full training before they are matched to an older person. To find out more about our service, or to have a chat about volunteering with us - please contact our Community Services Manager on 01296 431911.

Phone a Friend

Day Care

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This is a means of maintaining contact with a friendly voice once a week when you are feeling alone. Referral to this service is via the befriending co-ordinator once a client has been assessed for our befriending service..

The Day Care Service provides a good day out for older vulnerable people at two small community based centres in Aylesbury Vale. Itâ&#x20AC;&#x2122;s an opportunity to meet and make new friends, enjoy the company of others with a freshly cooked lunch and take part in a variety of activities.

This regular contact is well received with many clients expressing their thanks to our staff, who are able to offer a friendly ear to the day to day worries and problems of older people.

Our day care volunteer team have been awarded The Queenâ&#x20AC;&#x2122;s Award for Voluntary Service 2012. We provide innovative day opportunities for older people with levels of mental health difficulties. This also provides many carers with an invaluable period of regular respite. Regular day opportunities are available in Wing on Thursdays and at Steeple Claydon on Tuesdays. Transport can be arranged. Our aim is to enable older people with memory impairment to improve their quality of life and to help them maintain their independence and continue living in their own homes for as long as possible. We try to cater for all interests at our clubs and offer a range of activities. For more information and to access the service please call us. What a difference a day makes!

Independence at Home .................................................................................................................................................................................................................................................................................

Handyperson

Gardening

If you have simple DIY jobs around the house that need doing, we are here to help.

If you can no longer cut your own grass or keep your garden tidy, our Garden Maintenance service is ideal for you. Our gardeners can come as often as you need.

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There are lots of older people who want to stay in their own home for as long as possible before having to give up their independence and go into care. Over 40% of people going into residential care homes do so because they cannot do simple chores and NOT because of health issues. This is not only a terrible loss to them but also a great cost to the state. By performing a few DIY jobs for someone it helps maintain their independence for as long as possible. Our Painting & Decorating service will give fixed price quotations for larger jobs. The service is not intended to provide complex or skilled labour solutions to problems and does not replace qualified trades people.

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Hairdressing ............................................................................................................................

Rather than you have to travel to get your hair done, our mobile hairdressers can cut and prepare your hair for that special event or just simply to keep up your appearance. Therapeutic Care Service ............................................................................................................................

This massage service promotes a sense of well-being and relaxation through gentle massage of head, shoulder, hands and feet. Seamless Relocation ............................................................................................................................

Neat Feet (Toe Nail Cutting) If you struggle to cut your toenails we can refer you to one of our trained footcare agents who will visit you at home to assess your needs and provide a regular cutting service.

If you are thinking of moving, but not sure where to start, you will want to know that help is at hand. This service provides a complete package of supporting care to help older people move home. This can be as much or as little as you want.

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Computer Training

Independent Financial Advice

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We provide individual tuition for older people in their own homes, tailor-made to your own needs and using your own computer.

We work with trusted independent financial advisers to help you make the most of your money. We also have arrangements with solicitors should you have a legal issue to deal with.

Home Cleaning

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If you are finding it difficult to cope with housework, this service will provide cleaners as regularly as you want, and includes laundry and ironing if needed.

To find out more about any of these services please contact Age UK Bucks on 01296 431911.

How you can help us .................................................................................................................................................................................................................................................................................

Each year Age UK Buckinghamshire assists over 8000 local older people. To continue to do this we need your support both practically and financially.

Volunteering ............................................................................................................................

If you like to make a real difference by what you do, become a volunteer to help older people. People of all ages say it’s great fun and very rewarding. Whether you give an hour or two a month, or a day each week, you could help us deliver our vital services. We can put your skills to good use. You could help by being a befriending volunteer who spends an hour a week visiting a lonely, housebound older person. Or you could be trained to help older people claim the welfare benefits to which they are entitled, which could make the difference between them having a warm home this winter or staying in bed wrapped in blankets. Volunteers can help at our day care centres as hands-on training is provided, or you could assist in the office or fundraising or on the events team. Our volunteers receive training and are reimbursed for their out-of-pocket expenses. Whether you are ready to use your existing skills or learn new ones ring us at 01296 431911 or Email age@ageukbucks.org.uk

Events ............................................................................................................................

Your help in organising events will assist us to maintain and expand our services for local older people. If you have a few hours to spare we need your support, and it’s great fun! You could run your own event, support our events, or even be sponsored in aid of Age UK Bucks if you take up a walk, running or swimming challenge.

Donations ............................................................................................................................

Any amount can be given at any time, whether it is a once off donation, taking out a standing order or direct debit, payroll giving, gifts in kind, or donations in memory of a loved one. And remember if you sign a gift aid form we can add on 25p from the Inland Revenue for every £1 you give without you having to do a thing more.

Legacies

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A gift in your Will helps us to be here, day after day. We make sure that no-one is forgotten or left to struggle on their own. We’re here to listen, support, advise and help people to feel independent and secure in their own homes. Leaving a gift in your Will is a way to ensure we can keep making life better for older people. Without your generosity, we may not always be able to be there.

Products .................................................................................................................................................................................................................................................................................

We can also help you with a range of products and services especially designed for those in the older age group.

Aids for Home ............................................................................................................................

It's important for you to feel safe and move around with ease at home, so we have a variety of aids to help you in later life, including stairlifts, personal alarms, bathing solutions and assistive furniture.

Home Insurance ............................................................................................................................

Great value insurance cover for your peace of mind. Provided by Ageas Insurance Limited.

Motor Insurance ............................................................................................................................

With Age UK Motor Insurance you'll get great value car insurance you can rely on all the way. It is designed with the over 50s in mind with many high quality benefits.

Breakdown Cover ............................................................................................................................

Age UK Motor Breakdown Services includes Roadside service and Home service.

Travel Insurance ............................................................................................................................

Age UK Travel Insurance is designed specifically with the over 50s in mind. This great cover includes a range of benefits designed to put your mind at ease.

Funeral Plan ............................................................................................................................

The Age UK Guaranteed Funeral Plan takes care of funeral costs and arrangements in advance. It is easy to understand and arrange. Pay ahead and you beat inflation by freezing funeral costs at today's prices.

Gas & Electricity

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The Age UK group has worked closely with E.ON to create this exclusive tailored energy package.

Holidays ............................................................................................................................

Everyone deserves a holiday. Time to relax, enjoy yourself and explore new places. That’s why we've teamed up with Grand UK Holidays to offer you ‘great holidays made easy’.

Gifts & Flowers ............................................................................................................................

You can buy Christmas cards and calendars or send flowers through Age UK. For more information about any of these products please telephone 01296 431911. Age UK Buckinghamshire, 145 Meadowcroft, AYLESBURY, Bucks HP19 9HH

How ExtraCare are

Changing the face of old age in Milton Keynes

As one of the UKâ&#x20AC;&#x2122;s leading providers of housing, care and support for older people, ExtraCare has over two decades of experience in creating inspirational communities which enable people to get the most out of life.

ExtraCare Villages embody the belief that later life should be all about staying as active, independent and healthy as possible for as long as possible, with the opportunity to enjoy life, to achieve ambitions and to learn new skills, regardless of age or frailty.

The ExtraCare Charitable Trust has created 13 pioneering villages across the Midlands and North of England, with more under development.

To help make this possible , Villages provide residents with superbly designed, self-contained apartments, arranged conveniently around social and leisure facilities to create lively, buzzing communities. At the heart of each Village are a wide range of facilities such as a restaurant, bar, gym and spa, craft and hobby rooms, shop, hairdressers and IT suite.

Lovat Fields, our first Village in Milton Keynes , opened in June 2007 with 258 beautifully designed and well equipped homes for purchase, shared ownership and rent. The Village enables older people to live independently in their own home. For those who need support, individual needs are assessed so that their care can be delivered by the Villageâ&#x20AC;&#x2122;s dedicated staff team.

The lifestyle on offer at each Village ensures that people have a home of their own, surrounded by friends and neighbours.

The Village was so successful that, as a result of overwhelming demand by local people for places at Lovat Fields, weâ&#x20AC;&#x2122;ve built a second Village for Milton Keynes at Shenley Wood. The first phase opened in Spring 2012 and the completed Village offers 300 one and two bedroom apartments with 18 social, health and leisure facilities.

Find out more about this once-in-a-lifetime opportunity, phone for a chat with our friendly staff on

01908 351300 or www.extracare.org.uk

Village Life a better way of life in Milton Keynes Our superb Village communities offer new opportunities to get more out of later life. A limited number of homes at every Village are available exclusively for people who need care and support when they move in. Opportunities available to purchase, shared ownership and rent Care available during the day and night time – your needs are assessed personally with you and care is provided in the comfort and privacy of your own home by a qualified staff team State-of-the-art health and leisure facilities including restaurant, bar, gym, craft and hobby rooms, shop, hairdressers, IT suite and library Award-winning Well-being Programme providing drop in advice, preventative healthcare and health screening

If you’re considering care and support options for yourself or an older relative, ExtraCare’s Milton Keynes Villages could be a positive solution. To find out more drop into your nearest Village or call us on the numbers below:-

Lovat Fields Village An ExtraCare Village

Lovat Fields Village, Japonica Lane, Brickhill Street, Willen, Milton Keynes, Buckinghamshire MK15 9LE

Shenley Wood Village, Chalkdell Drive, Shenley Wood, Milton Keynes, Buckinghamshire MK5 6GJ

01908 351300

01908 413000

“ Exercise is changing my life!” Stroke victim John is in his seventies and couldn’t walk when he moved into Lovat Fields Village. After some gym sessions under the expert guidance of Fitness Instructor Hayley, he took a few steps unaided. “The Village concept offers a lifestyle change for the better for all residents.”

Come along and make new Friends. ‘Friends’ is ExtraCare’s own Village club , open to anyone over 55 who’d like to be part of the bright and buzzing Village communities at Shenley Wood and Lovat Fields. Enjoy activities, join special interest groups, receive health and lifestyle advice from ExtraCare’s Well-being Advisors, and enjoy being part of the Village community.

To learn more about Village Friends call your nearest Village on the numbers below : Lovat Fields Village

01908 351 300 Shenley Wood Village

01908 413 000

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Retired Homeowners: your home could be sold to fund care home fees If you have to go into care and you have assets that total more than £23,250 (including the value of your home), you will have to fund your care in full. A care home could cost £500-£800 a week or more. The reality is that your children could end up with very little. Although care might seem only a distant possibility right now, there are important steps you should take now to protect your home.

“We have worked hard all our lives to leave something for our children and grandchildren. Why should the Local Authority get it all?” “I’m protected, I’ve signed my house over to my children”

Married Couples If you and your husband/wife currently have ‘Mirror Wills’ or ‘Joint Wills’ you risk leaving your share of your home to your husband/ wife for it simply to be swallowed up in care home fees. A legal trust arrangement within your Will could save your family tens of thousands of pounds and ensure your hard earned wealth passes to those you choose.

Have you considered what will happen if your child/children experience marital difficulties and your home forms part of a divorce settlement? What will happen if your child/children experience financial difficulties and enter bankruptcy? Did you know that Capital Gains Tax is payable on second homes, meaning a potentially huge tax bill when your home is eventually sold by your children?

Widowed/Single The options available to you to protect your home are fewer and it is vital you act now.

It’s not too late to put it right – contact us today for advice.

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A professional eye-care practice where patients come first. Our aim is to provide first rate eye-care and eye-wear that makes you look and feel amazing

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Independent opticians in Aylesbury Nu-Sight Opticians provides professional eye care services for the whole family Welcoming both NHS and private patients, I offer spectacles and contact lenses to suit all budgets and lifestyles. Our dedicated team conduct thorough eye examinations, providing expert advice on all aspects of eye care. We offer vision care plans, monthly finance schemes and flexible appointment times for your convenience. So if you're looking to find opticians for you and your family, why not contact us today? Choose our professional opticians for: Spectacles and contact lenses Private vision care plans Glasses to suit all budgets Dry Eye Clinic Computer Vision Assessment NHS and private services Overnight vision correction lenses Professional, friendly optometrists

CARE VISITS AT HOME

A comprehensive care at home service

Local, Reliable Care at Home from Bluebird Good Old Fashioned Service Care What

makes us Different t Regular Carers t Regular times t Doing what you would like t Peace of mind costs less than you may think.

What we offer

Our Staff

At Bluebird Care we offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Our staff are hand- picked to be caring and friendly, are trained to support a variety of care needs, and are fully checked and vetted (including CRB checks).

Call us on 01296 399000 email aylesbury@bluebirdcare.co.uk or visit www.bluebirdcare.co.uk

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Person-centred care and support in your own home Our services include : Personal care and support C ompanionship Meal preparation Support with domestic duties Palliative/end of life care Respite for the regular carer Medication prompting Â And much moreâ&#x20AC;Ś.

24 hour live-in care Waking night sits Supporting those in receipt of a personal budget C onvalescent care Support for those with a physical disability Specialist dementia care C aremark Independence C lub (see our website for details)

At Caremark (Aylesbury and Wycombe) we provide a professional person -centred approach to home care and support, giving you the o pportunity to decide exactly how you would like us to support you. Whether you just need a little help around the home, personal care and support, or 24 hour live -in care, we are here to help. Our team of friendly Care & Support Workers are carefully vetted, CRB checked and trained to a very high standard so you know you are in safe hands. Our prices are very competitive and we can work with you to design a p ackage of care within your budget.

E aylesbury@caremark.co.uk

01296 642 831

www.caremark.co.uk/aylesbury- wycombe

Leisure and Learning in Buckinghamshire Are you wanting to take part in activities outside your home but need some help to do so? Do you know what help is available to you or which companies offer services helping older people learn new skills or simply have an active social life? Some care providers and charities offer swimming, cookery and dance sessions. Others organise social events, such as coffee mornings or local outings. These occasions are generally for groups of like-minded people, providing a relaxed, sociable outing at an affordable price. Caremark's Independence Clubs offer small group activities for people with limited mobility or for groups with physical difficulties, who would like to get out and meet friends whilst enjoying art and craft mornings, bird watching or visiting local sites. There are many interesting programmes available - learning to use the internet, basic cooking or even music classes. Once you have found an activity that you like, check that the company providing it uses CRB checked and trained staff and do proper assessments of your needs. Transport to and from the activity may be provided. Contact Bucks County Council for a list of companies providing activities or to find out more about Caremark Independence Clubs call 01296 642831.

Luxury for later Life Maple Tree House Assisted Living Apartments development of only four apartments, situated within the grounds of the award winning care home Rayners. These spacious

Other beneĮƚƐ ŝŶĐůƵĚĞ͖ ·∙ Luxury ‘Spa’ baths with powered seat, for ease of use ·∙ Secure Telephone Access Control linked to CCTV ·∙ GrŽƵŶĚ ŇŽŽƌ ĂƉĂƌƚŵĞnts have doors onto the private gardens. ·∙ Daily Freshly cooked Meals served in your own apartment ·∙ Weekly provision pack ·∙ All energy costs, including, gas, electricity, water rates & council tax ·∙ Apartments rented by the month, for an all inclusive fee with no

Rayners (Extra Care Home) Limited Weedon Hill, Hyde Heath Amersham, Buckinghamshire HP6 5UH

Tel: 01494 773 606 Email: admin@careatrayners.co.uk Web: www.careatrayners.co.uk

A more caring approach to care at home. Have you ever wondered if there’s an alternative to residential or respite care for a loved one? With EdenCare there is.

We offer quality care at home for you, or your loved one, whether a child, young adult or an elderly person. We are a local and inependent provider of care and understand the importance of choice. If you would like further details of our individually tailored care-at-home packages please contact us for a no obligation chat or visit our website.

Tel. 01753 885556

www.EdenCareatHome.co.uk

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Don’t lose your vote……… Are you on the Register of Electors? If not, you won’t be able to vote in any elections (and it may also affect your ability to get credit). You can apply for your name to be added at any time of the year so if you aren’t registered, just ring or email us and ask for a registration form. Voting by post If you can’t get to a polling station, you can ask for a postal vote. It’s easy to do – just complete a simple application form. Ring or email us and we’ll post one out to you, or you can download one from our website. Voting by proxy In certain circumstances, you can appoint someone to vote at a polling station on your behalf. Please ring us for further information. Our contact details Telephone: 01494 421180 Email: elections@wycombe.gov.uk www.wycombe.gov.uk/voting

Both the Home and our staff are equipped to provide the very best care for 32 residents with a range of needs, be they general nursing and care assistance or perhaps care for a much more specific illness or ailment. Our wide ranging capabilities are testament to the extensive and varied training our staff go through and the attention to detail shown in our ‘individualised’ care plans. Stone House Home is situated close to local amenities, within its own tranquil gardens. CQC rating of ‘Excellent’ For more information please contact us on: Tel: 01296 747122 www.peverelcourt.co.uk 44, Bishopstone Road, Stone, Aylesbury, Bucks HP17 8QX

We can rely on Barchester for quality care

Taking the step of choosing professional care for yourself, your family or a friend, can seem daunting. How can you be sure you’ve found the right place and the best possible care? A home-like feel with an award-winning reputation At Barchester we can offer complete peace of mind through professional, personalised care – with respect for each person’s individuality. Every day is an opportunity to meet new people and enjoy a wide range of activities – knowing that fully qualified staff are always close at hand. It’s all about quality of life.

Our range of person-centred care services includes: t 24-hour nursing and residential care t dementia care including Alzheimer's t respite care and short breaks t convalescent care t day-time activities and care

Outstanding Healthcare – We are proud of our consistently high ratings from the independent Government regulator – the Care Quality Commission.

How can we help you? Why not call us or pop in for a chat over coffee or lunch? Ashby House Care Home 100 Chadwick Drive, Eaglestone West MK6 5LS

Tel: 01908 696 676

Shelburne Lodge Care Home Rutland Street, High Wycombe HP112LJ

Tel: 01494 440 404

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Chiltern Support & Housing

Health & Social care support Our service aims to provide high quality support to assist individuals in retaining independence in their own homes. Our aim is to seek a positive contribution to the social and economic well being of the communities we serve to enable them to realise their maximum potential. Our specialist services are homecare and supported living. Services

Physical and Sensory Disabilities Dementia and Mental Health Care Autism and Aspergus Syndrome Care Palliative Care Direct Payment 24 Hour Live-in Care Sheltered Housing

.......

we offer assistance with include:

Social Companionship Accompaniment Shopping Social Community Functions Outreach Carer Support Physiotherapy Complex Needs

Tel: 01494 532926 Fax: 01494 444165 Chiltern Support & Housing, 20 Benjamin Road, High Wycombe, Buckinghamshire HP13 6SR

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Age UK Buckinghamshire 145 Meadowcroft AYLESBURY Bucks HP19 9HH t 01296 431911 e age@ageukbucks.org.uk www.ageuk.org.uk/buckinghamshire/ Visit on facebook

Although we would like to thank all of the Advertisers within this folder for their support, neither Age UK Buckinghamshire or Excell Media Ltd can be held responsible for any errors or omissions. A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is Age UK Buckinghamshireâ&#x20AC;&#x2122;s intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by Age UK Buckinghamshire of any product, service or supplier should be implied. Age UK Buckinghamshire is grateful to its advertisers, as the advertising in this publication helps meet one of our key objectives of reducing costs by attracting external funding. Age UK Buckinghamshire registered Company Number 7101195 registered Charity number 1139423.