Age uk carlisle & eden

Carlisle and Eden

Guide to services ............................................................................................................................... .....

Working with and for older people in Carlisle and Eden ............................................................................................................................... .....

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Introduction ............................................................................................................................... .............................................................................................................................. ....................

About Age UK Carlisle and Eden

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Age UK Carlisle and Eden is one of over 165 organisations in the UK, working independently but supported and represented nationally by Age UK. We work with volunteers to promote the wellbeing of older people and to help make later life a fulfilling and enjoyable experience.

Our volunteers Our volunteers, who offer a great variety of skills, come from all age groups and have a desire to help older people. As well as giving time and commitment to improving the quality of life of others, they also derive a lot of pleasure from contributing positively to their local community.

Mission Statement Age UK Carlisle and Eden seeks to promote the contributions older people make to society and to promote their interests, by working with and for older people in Carlisle and Eden to help make later life a fulfilling and enjoyable experience.

Where are we?

Our main Head Office is based in Spencer Street, Carlisle and is open Monday to Friday from 9.30am - 12.30pm and 1.00pm - 4.00pm.

We also have bases in Penrith and Appleby.

Contact details Carlisle Office t. 01228 536 673 Resource Centre, Penrith t. 01768 863 618 Shopmobility, Penrith t. 01768 863 618 e. admin@ageukcarlisleandeden.org.uk Chief Executive - Alison Ambrose

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Information and Advice ............................................................................................................................... .............................................................................................................................. ....................

Introduction to information and advice

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Age UK Carlisle and Eden offers a free confidential service to those who require information and advice. We can assist you with applications for various benefits - including Attendance Allowance.

Appointments can be made to visit one of our offices.

We have a very experienced team of advisors.

Due to our expertise, we have been awarded the Advice Quality Standard Mark for general help with casework.

Contact us For further information on this service please contact our Head Office at Carlisle or our Resource Centre at Penrith.

Carlisle Office 20 Spencer Street Carlisle CA1 1BG

Pension Service

t. 01228 536 673 e. admin@ageukcarlisleandeden.org.uk

There have been many changes within the Pension Service in recent years. We are working closely in partnership with the Pension Service and are happy to help with any queries.

Resource Centre Sandgate Penrith CA11 7TP

A development of our Information and Advice service was the obtaining of Alternative Office status from the Pension Service. This involves alternative offices being authorised by the secretary of state for work and pensions to receive and verify social security claims made by older people (over 50).

t. 01768 863 618 e. office@ageukcarlisleandeden.org.uk

We also enable clients to make face-to-face claims and have documents verified without having to post them. The benefit claim can then go straight to DWP without the need for further verification.

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Our Services ............................................................................................................................... .............................................................................................................................. ....................

Health & Wellbeing ............................................................................................................................... .....

- Rural Eden and Carlisle Healthwatch (REACH)

Day Care

- Eden Shopmobility We provide battery powered scooters and manual wheelchairs at a very reasonable rate.

- Room hire - Appleby Hire rooms in the Riverside Building in Appleby for meetings, group sessions or individual appointments.

We run day centres throughout the region.

We aim to improve the health, well being and - Community Home Day Care community involvement of vulnerable older people Volunteer hosts in rural locations hold day in rural areas. sessions in their homes.

We will assess people holistically covering financial fitness and friendship aspects of life and offering Other services benefit support and social activity connections.

- Products & services The Age UK Group offers a range of services for the Getting around over 50s, including insurance and legal services.

- Brampton Dial-a-Ride Volunteers can give lifts into Brampton on a Wednesday morning.

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Activities & Events ............................................................................................................................... .............................................................................................................................. ....................

Active ageing

Contact us

Active ageing means just that - participating in activities and hobbies to stay active in body and mind.

Telephone our Carlisle office on 01228 536 673, email admin@ageukcarlisleandeden.org.uk or Penrith office on 01768 863 618, email office@ageukcarlisleandeden.org.uk.

Age UK Carlisle and Eden supports active ageing with activities such as Tai Chi and Walking Football, and we can signpost you to local activities and groups.

Encouraging people to stay fit and active, to maintain their health and enjoy the best possible quality of life is an important element of our work.

Lunch Clubs Age UK Carlise and Eden runs lunch clubs throughout the region. Our clubs offer a delicious 2 course meal and a chance to socialise with new people.

To find out more on our lunch clubs or you are interested in volunteering to assist our lunch clubs then please contact us.

Opening hours are 9.30am - 4.00pm, Monday to Friday.

Funeral Services throughout Carlisle, Cumbria and the surrounding area.

Providing simple cremations, woodland burials alternative and traditional style funerals.

Not everyone wants the traditional send-off...

T • 01228 595 060

M • 07745 354 100

E • info@finaljourneyfunerals.co.uk

www.finaljourneyfunerals.co.uk Final Journey Funerals

Would help at home be of benefit to you?

If so there is help at hand!

Artemis Domiciliary Care offer quality personal and domestic care to you or your loved ones at affordable prices individually tailored to meet your needs.

These are just some of the services we offer: • Personal care • Toileting assistance • Meal preparation • Cleaning services • Shopping • Laundry and ironing services • Escorting to appointments • Ordering and collecting prescriptions For a free non obligation quote please contact one of our advisors on

01288 592926 Or by email: info@artemisnetwork.co.uk Please visit us at our website at: www.artemisdomiciliarycare.com Artemis Domiciliary Care is registered care provider with the Care Quality Commission

PROUD TO SERVE

CUMBRIA LEADING QUALITY CARE

Domiciliary Care Services

Domiciliary Care Services

We have a team of carers who work in Carlisle and the surrounding areas to

We have a teamprovide of carers work in Carlisle andneed the surrounding areas towithin your you who with the support you may to live independently provide you withhome. the support you may need to live independently within your home.

24 Hour Live In Care

24 Hour Live In Care

We also provide a live in care service throughout the Country. With a network managers who are mainly registered nurses, we can ensure a local, high We also provide ofa regional live in care service throughout the Country. With a network service delivered Team within yourprovides own home. quality care services The Good quality Companions

of regional managers who are mainly registered nurses, we can ensure a local, high quality service delivered within yourCare own home.

Residential and Day Services

Domiciliary Care

throughout Cumbria

We have a great team of carers who will give you the support you require in your own home.

Residential and Day Services WeCare also can provide residential on a short term respite basis or a longer term Our carerscare undergo extensive training.

01228 594153 if required at our home in Silloth with various different services provided here.

Live in Care

We also can provide residential care on a short term respite basis or a longer term if required at our home in Silloth with various different services provided here. 24 hours a day. This service is proving very We provide carers that are experienced and will live in your home

popular. Full care assessments are carried out by experienced Care Managers normally within 24 hours.

01228 594153

For further information on any of these services please call 01228 594153.

Residential Care (Silloth/Dementia Care)

We have lovely care home in Silloth, rightof onthese the seaservices front. Weplease providecall full 01228 residential care with a fully Fora further information on any 594153. trained professional team. We also provide respite / holiday care for a week or more. We have an Activities Manager and a mini bus that our residents can enjoy. Please contact Jacci, Jayne or Leslie on 016973 31553

Day Care

We have a day care centre in Carlisle that has proved very popular. We have had some very positive feedback from families and health care professionals. 01228 548814.

If we can help in any way no matter how small please give one of our dedicated care team a call:

admin@gchc.co.uk

www.gchc.co.uk

01228 594153

Minto Centre, Nilsson Drive, Westfield, Workington Cumbria CA14 5BD

Are you looking for a new home which offers the security of a long term tenancy?

With a landlord who can provide a prompt and reliable repairs service?

Unlike private landlords we cannot end your tenancy unless you breach the terms of your Tenancy Agreement, neither will we sell the property from underneath you.

We have attractive one and two bedroom properties for rent in over 55 developments.

We also have properties in and around West Cumbria which include Great Broughton, Cockermouth, Greysouthen, Broughton Cross, Dearham, Workington and Harrington.

If all this sounds attractive, please contact our award winning team on:

(01900) 602906 email: enquiries@westfieldha.org.uk Write to: Westfield Housing Association, The Minto Centre, Nilsson Drive, Westfield, Workington, Cumbria CA14 5BD or via our website:

www.westfieldha.org.uk

Feel right at home with Lanercost House

We know finding the right care home can be a daunting decision, but we’ll do everything we can to help.

Lanercost House Care Home has a range of services to suit all care needs:

Nursing • Residential • Respite If you would like a tour of our home or just need some friendly advice, call:

01228 371 354 Carlisle, Cumbria, CA2 7PW

www.barchester.com

Bellcare provides Health and Social Care Services which enables the individual to continue to live in their own home.

The Older Person Bellcare appreciates that all individuals have a right to privacy, dignity and confidentiality; they also have a right to make their own decisions and choices. The older person has a right to have a quality of life that can be enjoyed for as long as possible, where they choose to be, in their own home.

Our Care Assistants are trained, to meet all your needs now and in the future.

Individuals with Dementia Bellcare provides knowledgeable and sensitive care, support and guidance to individuals with a Dementia type illness. We provide comprehensive research based training and support to our staff, we understand the importance of routine and reassurance. Bellcare have Dementia Advisors who can liaise with the individuals concerned and the staff that support them to ensure we provide the appropriate care and support.

The Physically Disabled Our sensitive, caring team can offer the motivation, support and encouragement needed to maintain as much independence as possible. We understand the need to be listened to, to have wishes and options considered, and to be able to make one`s own life decisions, whether big or small.

Even in the face of severe disability we can help the individual live a full and enjoyable life.

Individuals with Learning Disabilities Bellcare offers practical and emotional support with daily activities, help with learning and stimulation to enable the individual to develop and sustain abilities to improve their quality of life. Our staff receive training to meet these very individual needs which can range from financial management, management of medication, practical skills such as meal preparation to challenging behaviour.

Individuals with Mental Health Needs Bellcare understands the requirements of those of us who need mental health support. Our sensitive staff employ a supportive, reassuring and diplomatic attitude. We work with other professional agencies to ensure a sensitive and progressive delivery of care that may be a part of a planned regime of activities to medication management.

Carers Bellcare cares for and supports those who care, whether they are family or friends, you can be reassured that your loved one will be safe with us, to allow you a little time for yourself.

Our Local Communities Bellcare recognises the importance of community, of supporting and influencing how we live within these communities now, in the past and in the future. Bellcare are proud to be Cumbrian; we are the local independent care providers of choice.

Please contact us by: Tel - Workington Head Office: 01900 872030 Penrith Office - 01768 891 900 • Fax - 01900 63293 email - georgina@bellcare.co.uk

Carlisle and Eden

Bellcare ‘making a difference’ for you

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements.

We are required to make it clear however that neither Excellmedia nor the distributor can accept responsibility for any services or workmanship that they may undertake.

Telephone: 08450 707040 www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by excellmedia The Barn at Westwinds, Bank Lane, Warton Preston PR4 1AT

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Notes & Information .............................................................................................................................. ................................................................................................................................ ...................

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Contact Us ............................................................................................................................... .............................................................................................................................. ....................

Head Office (Carlise) Age UK Carlisle and Eden 20 Spencer Street Carlisle CA1 1BG t. 01228 536 673 f. 01228 633 330 e. admin@ageukcarlisleandeden.org.uk Penrith Office Age UK Carlisle and Eden Resource Centre Sandgate Penrith CA11 7TP t. 01768 863 618 f. 01768 863 792 e. office@ageukcarlisleandeden.org.uk Our offices are open from 9.30am to 4.00pm Monday - Friday.

Please scan for Age UK Carlisle & Eden Website www.ageuk.org.uk/carlisleandeden

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Age UK Carlisle & Eden registered charity number 1128565. Company Registration Number 927574784.

Although we would like to thank all of the sponsors within this folder for their support, neither Age UK Carlisle & Eden or Excell Media Ltd can recommend or endorse any services or products that they may supply.