Age uk walsall ebook

Walsall

Guide to services For people over 50 years of age in Walsall

Need  to  move Is  your  home  too  big  or  no  longer  suitable  for  your  needs?

We  can: Give  you  advice  and  help  you  make  decisions  about  your  housing  choices.  We  also  offer  practical  help  to  assist  you  to  move.

Security  at  home Are  you  worried  about  bogus  callers?

We  can: Register  you  for  our  doorstep  password  scheme  to  help  protect  you  against  doorstep  crime  and  discourage  bogus  callers.

  Help  at  home

Supporting  you

Do  you  have  a  disability  or  are  you  ¿QGLQJ LW GLI¿FXOW WR JHW around  in  your  home?

Are  you  having  problems  with  claiming  EHQH¿WV SD\LQJ ELOOV RU coping  with  a  change  of  circumstances?

We  can: We  can: Assess  for  minor  aids  and  adaptations  so  you  can  stay  independent  in  your  home  for  longer.

Offer  a  support  service  to  help  you  get  back  on  track.  We  also  KDYH D GHGLFDWHG ZHOIDUH EHQH¿W and  debt  advice  service.

&DOO WRGD\ WR ¿QG RXW LI ZH FDQ KHOS \RX 0300  555  6666  or  visit  our  website  www.whg.uk.com

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Introduction .................................................................................................................................................................................................................................................................................

Welcome to Age UK Walsall

Strategic Objectives

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This brochure provides information about the services we offer to people across the Walsall borough. Whether you are an older person yourself, caring for an older person or a professional working with older people, we hope that you will find the information provided interesting and useful. Our main office is now based at 10 The Bridge, WS1 1LR – a new central Walsall location, convenient for anyone who wishes to pop in to pick up some information or chat with one of our staff.

Age UK Walsall aims to: F ,4-*4# -*"#0 .#-.*# ', #4#072&',% 5# "- ," ensure their voices are heard.

F , *# -*"#0 .#-.*# 2- + )# ',$-0+#" !&-'!#1@ F ,$*3#,!# -2&#01 5&-1# !2'-,1 & 4# , '+. !2 on the lives of older people.

F -0) ', . 02,#01&'. 5'2& -2&#0 -0% ,'1 2'-,1 working with and for older people F #!-%,'1# 2&# "'4#01'27 -$ -*"#0 .#-.*# !0-11 the borough and their different needs, choices and values.

Inside this brochure you will see a variety of local companies and organisations who have sponsored this brochure. Although we would like to thank the sponsors for their support, neither Age UK Walsall nor More Media, can recommend or endorse any services or products that they may supply.

Mission Statement

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Age UK Walsall Aims to improve the quality of life for older people in Walsall by actively working to promote choice, independence, inclusion and dignity whilst helping to overcome isolation, exclusion and discrimination.

Vision

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To have a world in which older people flourish.

If you would like more information about any of our services, please don’t hesitate to get in touch with us via the details below: Age UK Walsall 10 The Bridge Walsall WS1 1LR t 01922 638825 e enquiry@ageukwalsall.org.uk www.ageukwalsall.org.uk Opening Hours Mon- Thurs 9:00am – 4:30pm Friday 9:00am – 4:00pm

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A message from the Chief Officer – Davina Lytton .................................................................................................................................................................................................................................................................................

“Age UK Walsall has provided services for older people across the borough since 1996 (formally as Age Concern Walsall). Over the years the range of services provided by the charity has changed to meet the changing needs of service users.

However, within the current economic climate, services have also changed due to loss of funding.

We currently have one remaining contract funded

by Walsall Borough Council and the charity is constantly looking for new ways of working and income generation – to include charging for services.

We are committed to ensuring that the services we offer now and in the future provide real choice whilst meeting the needs of the diverse population of older people across the borough.

Although an independent charity in our own right, Age UK Walsall is affiliated to the National Charity, Age UK, which is the charity developed from the +#0%#0 -$ %# -,!#0, ,%* ," ," #*. 2&# %#"@ The work of the charity could not be sustained without the involvement, dedication and hard work of our team of volunteers who not only help with service delivery but become involved in other aspects of the organisation, such as fundraising.”

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Information & Advice .................................................................................................................................................................................................................................................................................

A free and independent service for the provision of advice and information and signposting to appropriate agencies. We supply the fact and information sheets produced by Age UK and also produce a list of local trades people who are recommended by service users (although not recommended by Age UK Walsall).

For further help or information: t 01922 638825 e enquiry@ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

Advocacy

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A free, independent and confidential service to empower service users and help them resolve issues, have their voice heard and achieve their legal rights. We currently have 5 strands to our advocacy scheme, specialising in distinct areas: F *"#0 .#-.*# ', 2&# !-++3,'27 H %#" pk~J F #-.*# ', #1'"#,2' * 0# ," 301',% -+#1 F #,2 * # *2& ," &71'! * '1 '*'2'#1 H %#" ls~J F '*" 2- -"#0 2# # 0,',% '1 '*'2'#1 H %#" ls~J F 1' , *"#01 H %#" pk~J The service also provides benefit checks to ensure people are receiving everything they are entitled to.

These can be conducted in the person’s own home, over the telephone or at our offices.

For further help or information: t 01922 638825 e advocacy@ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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Friendship Support Scheme .................................................................................................................................................................................................................................................................................

Our Friendship Support Scheme was developed in January 2012 when the funding for our old Befriending service was cut completely. The service offers volunteer support for people aged 50 plus in the community who find themselves socially isolated. The volunteer will work proactively with the individual to engage in interests and activities. The volunteer will visit for a minimum of 2 hours at a cost of just ÂŁ10 per visit.

The scheme has become increasingly popular, with individuals valuing the volunteer visits, which may include the opportunity to get out and about in the local community. The service also provides peace of mind for family members who may be concerned about an elderly relative’s loneliness and well-being.

We are always looking to recruit new volunteers to join our existing team, if you would like to find out more about this and other volunteering opportunities within Age UK Walsall, please contact us on the details below.

For further help or information: t 01922 638825 e volunteering@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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Individual Budget Support

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Age UK Walsall has been supporting people who 0# -, '0#!2 7+#,21G ,"'4'"3 * 3"%#21 1',!# March 2011. This work is expanding due to the current drive for everyone who is in receipt of social care from the Local Authority to be put onto an Individual Budget. Our Support Officers offer as much or as little guidance as people need in relation to managing their budget and care package. This can include: F Help with monitoring income and expenditure F Help with choosing the right care agency to suit your needs F Help with the recruitment and management of #01-, * 11'12 ,21 H2- ',!*3"# 70-** $ !'*'2'#1J F Liaising with Social Care and Inclusion regarding your care plan For further help or information: t 01922 638825 e 3..-02 $$'!#0: %#3)5 *1 **@-0%@3) G IBSupportOfficer@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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Pathways for Life .................................................................................................................................................................................................................................................................................

2&5 71 $-0 '$# '1 (-',2 4#,230# #25##, %# Walsall and Accord Housing Association delivering a range of dementia support, information and awareness across the borough. The scheme comprises the following: F Two Dementia Advisors – (based at our town centre location – 10 The Bridge, Walsall, WS1 1LR) available for telephone or face-to-face support to provide information, advice and guidance on any queries anyone may have about dementia. It may be that you have recently been diagnosed, know someone with dementia, be caring for someone with dementia or are worried about someone who maybe displaying symptoms of dementia.

F 5- #+#,2' 3..-02 -0)#01 - (based at Walsall Manor Hospital). These staff provide information, advice and support to patients who have dementia or who are displaying signs of dementia and also support their family and carers.

They can liaise with hospital staff and social workers regarding any issue of concern and will signpost and refer to a variety of support available after hospital discharge.

F #+#,2' $# --0"', 2-0 – (based at 10 The Bridge, Walsall, WS1 1LR). The Cafe Coordinator delivers 7 cafes per month in various locations across the borough. The cafes provide informal support groups for both the dementia individual and carers. Activities will be arranged for the dementia individual to participate in, external speakers deliver talks on relevant issues and carers have the opportunity to discuss and issues of concern etc. Attendance is free and there is no need to book. &# $#1 0# &#*" 2B Old Rectory Gardens, Aldridge (4th Tuesday of every month) *" '! 0 %#A #*1 ** (3rd Thursday of every month) Blakenall Community Centre (1st Friday of every month)

Brownhills Community Assoc.

(3rd Wednesday of every month) Willenhall Chart, Gomer Street (2nd Wednesday of every month) ., & 0A -0" 20##2A *#!)

(3rd Friday of every month) Furlong House, Bloxwich (1st Wednesday of every month) F #+#,2' ' %,-1'1 3..-02 -0)#0 – (based at Blakenall Community Village). This support worker works alongside the team in the memory clinic and provides information, advice and support to people immediately following diagnosis. More detailed explanations of the particular type of dementia diagnosed can be discussed, with referrals and signposting also available to the wide variety of support and individual, their family and carers may need in each particular circumstance.

F #+#,2' 3..-02 -0)#0 0"Q2-Q # !& groups – (based at The Allens Centre). This role is working to increase the number of people accessing memory services for formal diagnosis of dementia, whilst helping to reduce the stigma often associated with dementia. This service forms part of Walsall’s implementation of the National #+#,2' 20 2#%7 ," #. 02+#,2 -$ # *2&`1 social care support for memory services.

For further help or information on any of the 2&5 71 $-0 '$# #04'!#1B t 01922 707898 or 707899 e advisors@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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Carers’ Support Service .................................................................................................................................................................................................................................................................................

This is a new service, being developed since the *-11 -$ $3,"',% $-0 -30 #+#,2' 0#01` 3..-02 Service in October 2012. The scheme provides a minimum of a 2 hour respite for a carer who is looking after anyone with dementia, learning disabilities or mental health issues etc. The service is provided in the individual’s own home, whereby a trained support worker will actively engage with the cared for individual, taking time to build a rapport regarding interests and activities and, where possible, take the individual out and about in the local community.

3# 2- 2&# *-11 -$ $3,"',%A 2&'1 1#04'!# '1 ,-5 charged for – at a rate of £12 per hour. This does not cover all our costs, but helps towards the cost of staff salaries and expenses since the loss of $3,"',% $-0 -30 #+#,2' 0#01` 3..-02 #04'!# ', October 2012.

For further help or information: t 01922 638825 e enquiry@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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Walsall Help at Home

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Walsall Help at Home is a joint venture between Age UK Walsall and CaldmoreAccord, two local names that people can trust to deliver a range of services safely and sensitively in line with their needs. For a cost of just £12 per hour, this scheme offers a range of services to include: F -+#12'! !&-0#1 S !*# ,',%A '0-,',% ," 1&-..',% F 1!-02 "327 S 13..-02',% .#-.*# 2- 22#," "-!2-01 or hospital appointments – ideal if it’s difficult to find your way around or want a little help to understand your treatment.

F 0"#,',% S %0 11 !322',%A 1&03 .03,',% ," %#,#0 * 2'"7',% 5-0) H *# 1# ,-2# 2&# 1!&#+# does not do major garden clearance or landscaping).

For further help or information: t 01922 636038 e enquiry@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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Taste for life .................................................................................................................................................................................................................................................................................

Taste for Life is a further partnership between Age UK Walsall and Caldmore Accord. The aim of the scheme is to provide support and access to services that are focused on individual needs and aspirations, together with ensuring service users have access to a healthy meal provision. The scheme is supporting the well-being of elders and other vulnerable people in the community since the traditional meals-on-wheels service came to an end in January 2011.

For further help or information: t klml pqs ntrn Gntro e enquiry@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

Volunteering

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There are a variety of volunteering opportunities within Age UK Walsall for which you will receive reimbursement for all reasonable out-of-pocket expenses. The opportunities for volunteering include: F Friendship Support Scheme F Advocacy F ,$-0+ 2'-, ," "4'!# G #!#.2'-, F Trading (insurance products and services) F Hospital volunteering (working alongside our #+#,2' 3..-02 -0)#01J Our volunteers gain valuable experience whilst working within a rewarding field – making a positive difference to the lives of older people.

There is also the opportunity to make new friends and associates amongst the wider staff and volunteer team.

For further information: t 01922 638825 e volunteering@ageukwalsall.org.uk www.ageukwalsall.org.uk Visit us at: Age UK Walsall 10 The Bridge Walsall WS1 1LR

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A r b o r e tu m

Nursing Home & Day Centre

Always stri vi ng to improve Arboretum Nursing Home is a 54 bedded nursing home specialising in Palliative Care. Our philosophy has always been focused on person centred care, offering a quality service, planned, implemented and reviewed at regular intervals.

We have been awarded the G.S.F accreditation for the high quality of care we provide, and are also 1 of 5 nursing homes in the country to achieve Beacon Home Status. We work together with the NHS for the diversional bed scheme (end of life care).

Some of our best features include: -­ Family run Nursing Home

Single & double en suite rooms

Full use of our on site day centre facilities available to all residents

Organised activities

Achieved the Investors in People award 6 years ago

In house training manager co-­ordinates all educational training programmes Day Care Centre:-­ Day care Monday to Friday, dementia needs on Tuesdays & Thursdays Disabled shower facilities Free minibus service

Address: Arboretum Nursing Home, Forest Lane, Walsall, West Mids, WS2 7AF Telephone: 01922 725276 / 01922 746940 Email: arboretumnursinghome@btconnect.com

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*terms and conditions apply

Complete Care Services hav e been caring for the people of Willenhall since 1996. During th at time we have esta blished ourselves as one of the leading c are providers in the West Midlan ds and the bi gges t provider of c are in the Borough of Walsall .

The wide range of services we offer include: WĞƌƐŽŶĂů ĐĂƌĞ ƐƵĐŚ ĂƐ ǁĂƐŚŝŶŐ͕ ďĂƚŚŝŶŐ͕ ƐŚŽǁĞƌŝŶŐ͕ ŚĞůƉŝŶŐ ǁŝƚŚ ƚŽŝůĞƟŶŐ ŶĞĞĚƐ͕ ĚƌĞƐƐŝŶŐ ĂŶĚƵŶĚƌĞƐƐŝŶŐ͘ WƵƫŶŐ ƚŽ ďĞĚ͘ &ĞĞĚŝŶŐ ĂŶĚ ŵĞĂů ƉƌĞƉĂƌĂƟŽŶ͘ ^ŚŽƉƉŝŶŐ͘ DĞĚŝĐĂƟŽŶ ĐĂůůƐ͘ >ŝŐŚƚ ĚŽŵĞƐƟĐ ǁŽƌŬ͘ ƐĐŽƌƟŶŐ ƚŽ ĂƉƉŽŝŶƚŵĞŶƚƐ ĂŶĚ ƐŽĐŝĂů ĞǀĞŶƚƐ͘ EŝŐŚƚ ƐŝƫŶŐ ƐĞƌǀŝĐĞ ŝŶĐůƵĚŝŶŐ ƐŝƫŶŐ ǁŝƚŚ ƉĞŽƉůĞ ǁŚŝůƐƚ ƚŚĞŝƌ ŵĂŝŶ ĐĂƌĞƌ ƚĂŬĞƐ Ă ďƌĞĂŬ͘ tĞ ĂůƐŽ ŽīĞƌ ŵŽƌĞ ƐƉĞĐŝĂůŝƐĞĚ ƐĞƌǀŝĐĞƐ ĂŶĚ ĐĂŶ ƚĂŝůŽƌ Ă ƉĞƌƐŽŶĂůŝƐĞĚ ƉĂĐŬĂŐĞ ƚŽ ƐƵŝƚ LJŽƵƌ ƌĞƋƵŝƌĞŵĞŶƚƐ͘ Z '/^d Z t/d, Y dĞůĞƉŚŽŶĞ͗ ϬϭϵϬϮ ϰϭϬϬϰϰ &Ădž͗ ϬϭϵϬϮ ϰϭϬϰϭϬ

“promoting choice and independence”

For your complete peace of mind, all our staff are CRB and ISA checked and under go thorough training.

ĞŵĂŝů͗ ŝŶĨŽΛĐĐƐĐĞŶƚƌĂů͘ĐŽ͘ƵŬ ǁǁǁ͘ĐŽŵƉůĞƚĞĐĂƌĞŽŶůŝŶĞ͘ĐŽ͘ƵŬ

01922 632 808

EST MIDLANDS

Also, at our shop in Willenhall you will find a solution to all of your care nee ds, from our stock of day to day care produc ts, to c are a dvic e, help arranging care, mo bility aids or m ore s pe cialised requirements /products . Fe el free to drop by at any time to spe ak to our highly ex perienced , friendly staff.

ŽŵƉůĞƚĞ ĂƌĞ ^ĞƌǀŝĐĞƐ͕ ϳϲ ^ƚĂīŽƌĚ ^ƚƌĞĞƚ͕ tŝůůĞŶŚĂůů͕ tsϭϯ ϭZd

| manager.walsall@wmhbc.co.uk | www.wmhbc.co.uk

Providing Quality Care & Support for Adults Aged 18 – 65 with Physical & Learning Disabilities and Older People within our Local Community With branches located in Birmingham, Walsall & Coventry we can offer our service to a wide range of people with varying needs who wish to remain at home.

Philosophy Of Care

We know that quality care & support cannot be achieved unless provided in partnership with the person in receipt of the service and where appropriate any other people as requested by them. Our approach to the service we provide is therefore person centred and built on the preferences of the people using it.

Additionally Care Workers, Office Staff, Managers and even the Chief Executive take an active interest in the wellbeing of each other because we believe that happy and well supported staff will translate to quality care given.

Going that extra mile is also a key part of our philosophy, along with robust and clear communication, effective policies and procedures, effective training with a particular emphasis on continued personal development.

If you would like to discuss further your needs or want to know more about any of the services we offer then please do not hesitate to contact us on the number provided or email or write with your queries.

Walsall Branch

Our Walsall branch is conveniently located at 34 Lichfield Street, Walsall WS1 1TJ – is accessible for wheelchairs.

Opening hours of the branch are 8.30am – 5.00 pm Monday – Saturday with a fully operational out of hours 24 Hour Emergency contact should there be a need for people using the service to speak with us for advice or support.

The Team

Our branch staff boast a diverse skills mix and consists of a Manager, Care-Coordinator & Team Leaders who along with our daily and live-in care & support workers, are supported by a strong and dynamic senior management team. We have also commissioned an external consultancy practice who not only work closely with the Chief Executive Nikki Walker & the team, all of whom are committed to continual improvement but as independent consultants give objective feedback and advice in order that we can continually review and where necessary improve our service.

The team speak multiple languages and come from varied cultural backgrounds.

We believe this diversity adds value to our service and better meets the needs of the people living within our local community And a great team of daily & live-in Care Workers & Support Workers

Care & Support Offered By Fully Vetted Staff Includes: Ø Daily visits from 30 minutes upwards Ø Personal Care Ø Sitting Service Ø Shopping Service Ø Cleaning Service Ø Gardening and DIY service Ø Live-In Service on a Respite Basis Ø Full-Time Live-in Service

Security for your peace of mind

At WMHBC we ensure that care workers & DIY / Gardening staff are recruited under the most rigorous of conditions to include: t 'BDF UP GBDF JOUFSWJFXT t $SJNJOBM 3FDPSE $IFDL t 5ISPVHI WFUUJOH BOE SFGFSFODJOH Our motto is WMHBC ARE WILLING TO

INVEST IN DIFFERENCE!!

Our paperwork / service is available in any language / format and we have interpreters available so please do just ask if you require this service.

Care and support in your own home We are here to help you or your family remain living safely and comfortably at home, enabling you to live a full and independent life.

Our service is flexible and designed to meet your needs, giving you the opportunity to decide exactly how you would like us to support you.

Our services are an alternative to residential care and include options for overnight and live-in care. All our Care and Support Workers are thoroughly screened, have enhanced CRB checks and are fully trained before they start working with us. We offer a competitive, professional and affordable service and can work with you to design a package of care to suit your budget.

Help with getting up and going to bed Support with daily routines: personal hygiene, light housework, ironing, dog walking Shopping and meal preparation Socialising and leisure activities Prompting or assistance with medication Companionship Overnight support and live in care End of life care Respite services Socialising and leisure activities

and much more ….

Call us on

01922 215 000 to discuss your choice of care and support email: walsall@caremark.co.uk

www.caremark.co.uk

Established in 1999, Care 2 U is one of the leading local independent providers of quality care services. Here at Care 2 U we pride ourselves on providing proffesional and relaible care and support services, supporting and enabling members of the community to retain independence; whether this be in the comfort of your own home or providing support that suits your needs, 7 days a week, 24 hours a day, 365 days a year.

Scope of Services: Community/Personal Care Domestic/Shopping Services Specialist Care – Learning Disabilities/Mental Health/Physical Disability/Sensory Impairment Support Services – Medication/Safe and well checks/ Night care/Direct payments and Individual budgets Rapid Response – respite/emergency response and emergency out of hour’s service.

Access to IT services within your own home

: 01922 659637 www.care2ultd.co.uk

You can find us on –

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WZKs/^/KE K& ^ Zs/ ^ ͻ ĚƵůƚƐ ;ϭϴ LJĞĂƌƐ ĂŶĚ ŽǀĞƌͿ ͻ KůĚĞƌ ƉĞŽƉůĞ ;ŽǀĞƌ ϲϱ LJĞĂƌƐ ŽůĚͿ ͻ WĞŽƉůĞ ǁŝƚŚ DĞŶƚĂů ,ĞĂůƚŚ WƌŽďůĞŵƐ ͻ WĞŽƉůĞ ǁŝƚŚ ĞŵĞŶƟĂ͕ ůnjŚĞŝŵĞƌ͛Ɛ ŝƐĞĂƐĞ ͻ WĞŽƉůĞ ǁŝƚŚ >ĞĂƌŶŝŶŐ ŝƐĂďŝůŝƟĞƐ͕ ƵƟƐŵ͕ ŽǁŶƐ ^LJŶĚƌŽŵĞ͕ WĞŽƉůĞ ǁŝƚŚ ,ĞĂƌŝŶŐ ĂŶĚ LJĞƐŝŐŚƚ ŝŵƉĂŝƌŵĞŶƚ

ϯϳʹϯϵ ŬŝŶŐ ^ƚƌĞĞƚ͕ ĂƌůĂƐƚŽŶ͕ tĂůƐĂůů t^ϭϬ ϴ dĞůĞƉŚŽŶĞͬ&Ădž͗ ϬϭϮϭ ϱϮϲ ϰϵϳϴ ĞͲŵĂŝů͗ ďĞƐƐĐĂƌĞΛŚŽƚŵĂŝů͘ĐŽ͘ƵŬ ŽŵƉĂŶLJ ZĞŐŝƐƚƌĂƟŽŶ EŽ͗ ϳϬϬϰϭϵϵ

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01922 632 808

EST MIDLANDS “promoting choice and independence”

| manager.walsall@wmhbc.co.uk | www.wmhbc.co.uk

Providing Quality Care & Support for Adults Aged 18 – 65 with Physical & Learning Disabilities and Older People within our Local Community With branches located in Birmingham, Walsall & Coventry we can offer our service to a wide range of people with varying needs who wish to remain at home.

Philosophy Of Care

We know that quality care & support cannot be achieved unless provided in partnership with the person in receipt of the service and where appropriate any other people as requested by them. Our approach to the service we provide is therefore person centred and built on the preferences of the people using it.

Additionally Care Workers, Office Staff, Managers and even the Chief Executive take an active interest in the wellbeing of each other because we believe that happy and well supported staff will translate to quality care given.

Going that extra mile is also a key part of our philosophy, along with robust and clear communication, effective policies and procedures, effective training with a particular emphasis on continued personal development.

If you would like to discuss further your needs or want to know more about any of the services we offer then please do not hesitate to contact us on the number provided or email or write with your queries.

Walsall Branch

Our Walsall branch is conveniently located at 34 Lichfield Street, Walsall WS1 1TJ – is accessible for wheelchairs.

Opening hours of the branch are 8.30am – 5.00 pm Monday – Saturday with a fully operational out of hours 24 Hour Emergency contact should there be a need for people using the service to speak with us for advice or support.

Care & Support Offered By Fully Vetted Staff Includes: Ø Daily visits from 30 minutes upwards Ø Personal Care Ø Sitting Service Ø Shopping Service Ø Cleaning Service

The Team

Our branch staff boast a diverse skills mix and consists of a Manager, Care-Coordinator & Team Leaders who along with our daily and live-in care & support workers, are supported by a strong and dynamic senior management team. We have also commissioned an external consultancy practice who not only work closely with the Chief Executive Nikki Walker & the team, all of whom are committed to continual improvement but as independent consultants give objective feedback and advice in order that we can continually review and where necessary improve our service.

The team speak multiple languages and come from varied cultural backgrounds.

We believe this diversity adds value to our service and better meets the needs of the people living within our local community And a great team of daily & live-in Care Workers & Support Workers

Ø Gardening and DIY service Ø Live-In Service on a Respite Basis Ø Full-Time Live-in Service

Security for your peace of mind

At WMHBC we ensure that care workers & DIY / Gardening staff are recruited under the most rigorous of conditions to include: t 'BDF UP GBDF JOUFSWJFXT t $SJNJOBM 3FDPSE $IFDL t 5ISPVHI WFUUJOH BOE SFGFSFODJOH Our motto is WMHBC ARE WILLING TO

INVEST IN DIFFERENCE!!

Our paperwork / service is available in any language / format and we have interpreters available so please do just ask if you require this service.

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www.excell-media.co.uk Another quality publication by

part of the Excell Media group.

A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk T: 08450 707040 F: 08450 707039

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please quote reference : walsall1

please quote reference : walsall1

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www.wmfs.net

Prevention

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