Age UK Harrow

Guide to services ............................................................................................................................... .....

Working with and for older people in Harrow ............................................................................................................................... .....

reg charity no: 1036450

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Age UK Harrow ............................................................................................................................... .............................................................................................................................. ....................

Advice service

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Who is it for?

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How we work:

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Age UK Harrow Advice Service is for all older residents within London Borough of Harrow.

· We will keep your business confidential.

Our aim is simple:

· We will not be influenced by any interest other than yours.

We believe that age should be valued, that choice is important throughout life, and that older citizens have a right to stay independent for as long as possible.

· We have an equal opportunities policy which we observe at all times.

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What service is provided?

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Older residents can use this Advice Service either by telephone or drop in service at our office on Monday, Tuesday and Thursday between 10am and 1pm.

Appointments are arranged for lengthy interviews and form filling either at our office or, for the housebound, in their own home.

We can help you with:

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Benefits, Housing, Care homes, Transport, Leisure and Social activities, Your rights to Social Services and most other things that affect your quality of life. If we cannot help you, we will try and put you in touch with people who can.

Is there a charge?

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No, the service is free.

What we can offer you: ............................................................................................................................... .....

· We will give you information that is accurate and up to date. · We can explain the choices you have. · We will give you information to help you reach your own decisions. · We will deal with all your issues in confidence and will only act with your signed consent.

· You can talk to us in private.

· We are accessible to people with disabilities and reduced mobility.

What should you do now?

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For free confidential advice call us between 10 –1 pm Mon, Tues and Thurs (Wed by appointment only) on 0208 861 7980

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Age UK Harrow ............................................................................................................................... .............................................................................................................................. ....................

Advocacy

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What is Advocacy?

Is there a charge?

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Advocacy is a form of representation. If someone speaks, writes letters, or makes representations on your behalf, then he or she is advocating for you.

This service is free.

• Advocates listen to you.

• Advocates respect your wishes and views.

• Advocates support you to get your views heard.

Advocates do not: ............................................................................................................................... .....

• represent you in a legal capacity • interfere with your finances Who is it for?

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Age UK Harrow provides advocacy to Harrow residents under the Harrow Independent Care Act Advocacy Service. The service is for people aged 60 and over who meet the eligibility criteria.

Additional information? ............................................................................................................................... .....

Our advocates are completely independent and have no involvement in the provision of health or social care services. We will deal with all your issues in confidence and only act with your consent.

Age UK Harrow’s Advocacy Service endeavours to ensure our services and information leaflets are accessible to all. We are able to prepare information about our services in a number of formats. We can prepare this information in large print and community languages such as Gujarati, Tamil and Hindi. Please do contact us if you require this.

What should you do now? ............................................................................................................................... .....

Under the Care Act 2014 we can provide an independent advocate so that you are supported and fully involved in the decisions about your care and support.

You maybe able to access this service if:

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• you need or are undergoing changes to your care and support package • and you have difficulty understanding this process • and you do not have an appropriate person to support you in this process What service is provided?

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In such cases an independent advocate can be appointed. They will: • • • • •

help you through this process support you to say what you want help you to understand your options secure your rights represent your interests.

For free and confidential advice you can call Age UK Harrow on 0208 861 7980.

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Age UK Harrow ............................................................................................................................... .............................................................................................................................. ....................

Home Visiting

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Who is it for?

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The home visiting scheme was set up to provide conversation, companionship and friendship to socially isolated and housebound older people who live in Harrow. The service is free and aims to alleviate the loneliness caused by isolation. .

Who provides the service?

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What happens after the volunteer has started? ............................................................................................................................... .....

The volunteer or the person that they visit can contact Age UK Harrow at any time if there is anything that they would like to talk over.

A representative from Age UK Harrow will periodically telephone both people to check how the visits are progressing.

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The home visiting service is provided by volunteers who have contacted Age UK Harrow wanting to help older people who find it difficult to get out of their house and who would welcome a regular visitor. The volunteers come from many different backgrounds and age groups.

Several close friendships between clients and their volunteers have been forged through our scheme, which is pleasing.

What service is provided?

Additional information ............................................................................................................................... .....

Safeguards for the users and support for the volunteers.

All volunteers that apply are subject to our careful interview procedure. All volunteers are issued with a personalised photo identification card, which they have to use during their Home Visit.

Some Volunteers prefer not to give out their home telephone numbers.

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Our volunteers provide clients with conversation and companionship and emotional support, when needed. Occasionally, our volunteers are able to help a client revive an old pastime which may have lapsed, teach them a new skill or accompany and support hem on a short walk.

There are certain things that our volunteer home visitors cannot do. Please remember that the visitor is an unpaid volunteer and the main purpose of the scheme is to promote friendship.

The visitors must not be asked to do cleaning or assist with personal care. Other organisations and agencies exist to provide this kind of support.

Should you require information about additional local services, please ask your home visitor to notify Age UK Harrow and they will arrange for someone to contact you to discuss this further.

Please respect this, you should always contact our office with any queries you may have in the first instance.

What should you do now? ............................................................................................................................... .....

If you would like to use this service please contact the Befriending Officer on: 020 8861 7980.

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Sustainable Services ............................................................................................................................... .............................................................................................................................. ....................

Social and Activity clubs

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Exercise groups

We assess your needs & offer the best solution:

Tai Chi Classes

Area: Wealdstone 10am – 11am and 11am to 12pm

Home - Your first session will be a home assessment to enable us to devise a training programme to help you. Our tutors will then advise you how many sessions you will need. These sessions are designed for clients who are unable to attend one to one sessions in our office.

Tuesday Afternoon Social club

At Age UK Harrow Office:

Tuesday pm:

We offer a one to one assessment to devise a training programme to meet your needs.

Our tutors will assess how much support you will need and advise how many sessions you will need.

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Tuesdays am:

Area: Wealdstone at Age UK Harrow 1.30-3.30 pm.

This is an informal social group meeting to enjoy activities such as board games, bingo, talks and lively discussion groups.

A charge is levied for attending these groups.

For queries and to book a place please contact us on 020 8861 7980.

Computer Training Courses ............................................................................................................................... .....

We offer a range of courses catering to your IT Needs: • • • •

One to one sessions at Age UK Harrow.

One to one computer training in your home: 6 week Laptop Beginner Course 6 week ipad course

All our IT support/course are designed to cover All the basics of getting to know your computer.

We cover topics such as: ............................................................................................................................... .....

Keyboard skills, using the internet safely, setting up email accounts, Skype and Facebook.

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For both services you will need to complete an application form giving us as much information as possible to ensure our tutor can adapt the assessment to your learning requirements.

What does it cost?

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We offer reasonable rates for these courses and offer a rolling programme of courses depending on the demand. You will need to pay in advance for the course. To book a place contact sustainable services on 0208 8861 7980.

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Sustainable Services ............................................................................................................................... .............................................................................................................................. ....................

Home Not Hospital Services

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Who is it for?

Is there a charge?

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Age UK Harrow ‘Home not Hospital’ service is for London Borough of Harrow residents over the age of 60.

No, the service is free.

What we can offer you: ............................................................................................................................... .....

Our aim is simple:

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Our aim is to prevent hospital admission and readmission so that older people are able to remain confident, safe and independent in their own homes for as long as possible.

What service is provided?

· We will carry a needs and risk assessment and plan actions in agreement with clients · We will support clients with 6 weekly visits to follow up on actions as per plan · We will put together a client support plan including Otago chair-based exercise for each client

· Home Support · Falls Prevention Support

· We will provide short term practical support at home to reduce isolation such as help with finding social group in your area, short term one to one befriending support to gain back your confidence.

We can help you with:

· We will deal with all your issues in confidence and will only act with your signed consent.

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We provide the following services:

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One to one chair based exercise to build strength and improve balance, provide emotional support and build confidence such as accompany you to local shops or on short walks, help you with post and most other things that affect your quality of life. If we cannot help you, we will try and put you in touch with people who can.

. We will signpost you to other internal and external service as required and with your consent.

How we work: ............................................................................................................................... .....

· We will keep your information confidential. · You can talk to us in private. · We will not be influenced by any interest other than yours. · We have an equal opportunities policy which we observe at all times. · We are accessible to people with disabilities and reduced mobility.

What should you do now? ............................................................................................................................... .....

You cannot self refer to our service. If you would like to refer to our service please speak to your GP and ask to be referred to our home support and falls prevention service only.

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Volunteering ............................................................................................................................... .............................................................................................................................. ....................

Volunteering

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Who is it for? ............................................................................................................................... .....

Anyone who has time and commitment to give the older residents living in the Borough. You don’t have to have volunteering experience of working with older people only the commitment and care to do so. This can be for as little as an hour a week or as much time as you have to give.

Who provides our service?

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The volunteer officer supports our volunteers in their chosen area. Training will be given as needed together with regular support meetings so that our volunteers enjoy their time with us. This is also a great way to: · · · · · ·

Widen your experience Use your skills for the benefit of the community Meet new people Learn new skills Increase your confidence Really support the community in a positive way.

Additional information:

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All our projects rely on volunteers and there are many ways you can help and support older people in the borough. You can volunteer on more than one project depending on your skills and choices.

You can collect an application pack from our office or one can be sent preferably by email or by post.

Once completed you will be asked to come in and meet the volunteer officer for a chat and to meet the project manager (if available) to discuss which project you would enjoy doing.

A thorough application process is in place and carried out and you will attend a thorough induction before you can start. All our volunteers are well supported and valued as part of our team.

Our annual volunteer survey shows that the majority who volunteer with us feel that they have used their skills and experience to work as part of a team which makes a positive difference to peoples’ lives.

If you would like to speak to the Volunteer Officer please phone 020 8861 7997 or email us requesting an application pack.

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Age UK Harrow ............................................................................................................................... .............................................................................................................................. ....................

Will Writing Service

Harrow Communities Click

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Age UK Harrow has teamed up with Michael Hart from the Institute of Will Writers to provide a will writing service.

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Who is it for?

Why make a will?

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By making a will, you will ensure that your property and possessions are distributed as you would wish. Without a will you cannot assume that your spouse, registered Civil Partner or partner will automatically inherit everything.

You can appoint, as executors, people you trust to carry out the administration of your estate in accordance with your wishes. It is important to remember that you can make changes to your will at any time and this can often be done by means of a simple codicil. However it is easier to do this if the will is professionally drawn up.

Other

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The Service can also provide help with Lasting Power of Attorney and a Will Storage Facility.

Who can use the service?

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Age UK Harrow members by appointment.

Home visits can be arranged for clients who are housebound.

Confidentiality and Liability ............................................................................................................................... .....

The service is confidential and you will remain a client of Michael Hart at all times. Age UK Harrow will not be held liable for any misrepresentation or omissions of any of the services provided to the Members by Michael Hart who is an independent will writer.

Further Information

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To become a member and for further information call us on 020 8861 7980.

The network is for any resident in Harrow who is over 18 and would like to volunteer or take part in group activities.

Who provides the service?

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The network is a project lead by Age UK Harrow in partnership with Mind in Harrow, Harrow Carers, Radiate Harrow CiC, Carramea, Timebanking UK and is funded by Harrow Council. The network has a membership of over a thousand residents of Harrow and is building steadily. The members provide volunteer hours to help other residents in Harrow and to create mutual interest groups.

What service is provided? ............................................................................................................................... .....

Members of Harrow Communities Click help each other in tasks such as, dog walking, escorting to appointments, shopping, companionship, learning and teaching new skills and languages as well as many other things. The membership have also created mutual interest groups such as knitting, jewellery making, cv writing, yoga, exercise classes and are helping to build activities in local sheltered housing.

What should you do now?

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Join the FREE membership now to find out how it can help you or perhaps just to join one of the many group activities we hold.

Additional information

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Please contact us for an application form at hcc@ageukharrow.org.uk Telephone: 020 8861 9191 or 020 8861 7988.

Website: www.hcommunitiesclick.timebanking.org

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Fundraising ............................................................................................................................... .............................................................................................................................. ....................

Age UK Harrow has been promoting the well being of older people in the Borough of Harrow for over 40 years and is a member of the Age UK Federation but is completely independent with its own charity number and its board of trustees elected locally.

Age UK Harrow receives no direct funding from any national body. This does mean that we have to work very hard to raise funds for all our services (and with all the cutbacks in service availability for older people) and it has become even more vital for the older residents on the borough to have our services available to them.

Donations We rely heavily on the support of local people and businesses; they support our work in a variety of ways. Please contact us if you are able to support Age UK Harrow in any way. You can support the work of Age UK Harrow by becoming a member or by donating your time or money. Information on donating on-line can also be found on our website: www.ageukharrow.org.uk If you would like to make a donation to Age UK Harrow, please consider signing a Gift Aid certificate. If you are a tax payer Charitable causes can reclaim tax already paid on donations made under the Gift Aid Scheme. The giver must have paid a tax amount that at least equals the tax being reclaimed on the donation. UK tax paid on income, capital gains and savings all qualify.

Your donation will be even more valuable to us.

Fundraising If you are thinking of running a marathon or similar sponsored event or just holding a coffee morning we would be pleased to support you. Please contact us before doing so.

Remember us in your Will Gifts of any size are important to help us meet our many commitments, now and in the future. Please consider helping us by leaving a gift in your Will.

Gifts in Memory Remember the life of a special person in a valuable and positive way. Make a donation in the name of that person to make a lasting memory of them and their life. If you are arranging the funeral of a loved one, you may want to suggest that friends and family donate to Age UK Harrow instead of, or as well as, buying flowers. Remember each gift, however small, is important to the older people of Harrow. We thank you for remembering Age UK Harrow at such a sensitive time. Please contact us if this is something you would like to do.

Our Mission Age UK Harrow exists to promote the well being of all older people in the London Borough of Harrow and to help make life a fulfilling and enjoyable experience. From our mission comes our vision of an organisation with increased capacity, in collaboration with other local organisations, to meet the needs of Harrow’s culturally diverse older population.

Our aim • To support older people to ensure that they get the most from life.

• To provide information and advice of interest to older people.

• To provide a range of services for older people • To influence local government and public opinion and policy to the benefit of older people.

Age UK Harrow Premier House 3rd Floor 1 Canning Road Wealdstone Middlesex HA3 7TS. t. 0208 861 7980 f. 0208 861 7981 e. enquiries@ageukharrow.org.uk www.ageukharrow.org.uk

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Membership ............................................................................................................................... .............................................................................................................................. ....................

How to become a member

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Membership is split into 2 areas: ............................................................................................................................... .....

a) Service User: This is for members who wish to receive copies of our newsletter, invitation to events, discounts from our Partner organisations and continue to support the work of the organisation. Service User members will not have a voting right at the AGM. b) Governance Members: In addition to the above Governance members will receive an invitation to our AGM and have a voting right.

They will also be able to propose ad second motions and appoint a proxy. After one years membership Governance members will also have the right to stand for a position of trustee and to be elected as a Trustee whre a vacancy comes up depending on the skills and expertise required for the Board.

Is there a charge? ............................................................................................................................... .....

Service User: £12.00 per year or £60 for life Governance Membership: £20 per year or £120.00 for life For more information please contact us on: 020 8861 7980

General information

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Age UK Harrow - is an independent registered charity which has been working with and for older residents in the Borough of Harrow for over 40 years. It is a member of the National Age UK Federation. Its aim is to provide services that are appropriate to all older residents in Harrow, and listed below are the services currently provided: For a full description of each service please refer to the entries.

Advice

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Advocacy (including Healthwatch) Home Visiting Sustainable Services:

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Exercise classes Social Club IPad and Laptop classes Will Writing - available to Age UK Harrow members only

Home Not Hospital

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Volunteering. ............................................................................................................................... .....

Harrow communities Click

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Other information - For further information on any of the above please phone 0208 861 7980.

Membership beneets: Open Monday – Friday (9:30am – 4:30pm) Daily subsidised yoga ,activities, parties, day trips and much more Refreshments provided - Subsidised lunches on Request - Mandir facilities Full use of separate lounges - Computer/internet access provided

Private Hire:

Facilities available for private hire: Kitchen, Lounges, Halls, Mandir Area, Office Rooms For functions such as: Birthday parties, Baby showers, Bhajans, Conferences, and Wedding functions Full use of separate lounges - Computer/internet access provided

Harrow

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A helping hand at home: for seniors, by seniors Seniors Helping Seniors®

Our in-home care matches seniors who want help, with seniors who want to help.

Are you looking for help for yourself or a loved one?

We can help with: • Companionship

• Hospital discharge

• Meal times

• Welcome home & convalescence • Maintenance & repairs

• Shopping

• Dementia care

• Gardening

• Transportation

• Respite care

• Pet care

• Medical appointments • Holidays and overnights

• Housekeeping & laundry

...and much more

Get in touch Call us on 020 3876 0676 to request help or to offer your services.

We change people’s lives®

...like getting a little help from your friends® www.harrow.seniorshelpingseniors.co.uk harrow@seniorshelpingseniors.co.uk

@SHSHarrow

Seniors Helping Seniors - Harrow

© 2016 Independently owned and operated. All registered trademarks are registered trademarks of Seniors Helping Seniors and SHS Inc.

SHS.H_A4.V2.indd 1

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Empowering You To Greater Independence Quality Home Care in North London And The Home Counties Marygold Care UK is a domiciliary care agency based in the borough of Harrow. We deliver flexible home care and personal assistance that promotes independent living. Central to our philosophy is the desire to enable and empower our service users to acquire the expert care they need whilst remaining in the comfort of the homes they know.

OUR SERVICES Live in care, wake night / sleep in, short term care EMI (Elderly Mentally Infirm) care & regular home visits.

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Preparation of home made meals & snacks, stimulating actives for elderly and young persons.

ALL OUR CARE PROFESSIONALS Are carefully interviewed • Bounded, insured and supervised • DBS checked Certified in all care trainings • Experienced

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01923 712224 or email: fccatering@btconnect.com

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We are very grateful to the businesses whose advertisements appear in this publication.

As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements.

We are required to make it clear however that neither Excellmedia nor the distributor can accept responsibility for any services or workmanship that they may undertake.

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This brochure was produced by Excell Media Telephone: 08450 707040 • Email: admin@excell-media.co.uk www.excell-media.co.uk The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT

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Age UK Harrow 3rd Floor Premier House 1 Canning Road Wealdstone Middlesex HA3 7TS. enquiries@ageukharrow.org.uk t. 0208 861 7980 f. 0208 861 7981 www.ageuk.org.uk/harrow/ www.ageukharrow.org.uk Although we would like to thank all of the sponsors within this folder for their support, neither Age UK Harrow or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Age UK Harrow registered charity number 1062521. Company Registration Number 03227577