Age UK Enfield

Guide to services

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Working with and for older people in Enfield

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Introduction ............................................................................................................................... .............................................................................................................................. ....................

About Age UK Enfield: Who we are Age UK Enfield is an independent charity responsible for raising its own funds and providing local activities, projects and services for local people living in and around the London Borough of Enfield.

Age UK Enfield have been offering services to older people aged 50 and over in the London Borough of Enfield since 1985.

The charity started life with a day centre and an information service.

Age UK Enfield has services operating across the borough, ranging from day care to exercise classes, and is situated on two main sites as well as offering services in community-based settings.

We provide activities, projects and services to promote independence and well-being in later life. Our mission is to ensure that people age well and enjoy later life making as many services and sources available to them in order to achieve this.

Age UK Enfield Information and Advice office hours are: Monday to Friday 9:30am to 2:30pm

Our new address.

Age UK Enfield Ponders End Library (opposite the Park) College Court High Street Enfield EN3 4EY t. 020 8375 4120 f. 020 8375 4138 e. customerservices@ageukenfield.org.uk www.ageuk.org.uk/enfield

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About Age UK Enfield : Our Activities and Services ............................................................................................................................... .............................................................................................................................. ....................

Active Life Centre – Age UK Enfield’s Friday Active Life Centre creates an opportunity for individual’s aged 50+ to join us & meet new people in a friendly environment. A freshly cooked meal is provided, along with a range of activities.

Home Based Support – shopping, cleaning, help with paperwork, collection of pensions/ prescriptions and support with other practical daily living tasks. This is a chargeable service provided by our affiliated charity, SILs.

Befriending – telephone and visiting support available. This is a free service available to housebound or isolated people.

Home from Hospital – is available for a limited period, post-discharge from hospital. This service offers practical help with shopping and/or cleaning to help you get back on your feet. There is no charge for this service.

Fit for Life – currently offering 24 classes ranging from walking to aqua-aerobics. There are various charges for these activities.

Footcare – toe-nail cutting service provided in community-based & clinic settings. We are currently unable to offer a home visiting service.

This is a chargeable service.

Memory Care Navigators Project - Supporting people with a diagnosis of dementia and their carer’s. Helping them through a single point of referral to find services available to support them without the anxious and often frustrating process of multiple assessments.

My Time Membership – is a scheme that Age UK offers to individuals, couples or groups/clubs.

Help support the charity by joining up. There is an annual membership fee. Corporate membership is available.

Diagnosis is a difficult time for someone and it can feel that people have no one to support them.

The Care Navigators are there to help people with dementia and their carer’s following a diagnosis of dementia or prior to a diagnosis being made.

The Parker Centre Day Care Service - Provides services specifically for people 50+ with dementia.

The aim of the centre is to enable people to maintain their independence and continue living in the community with support.

The Parker Centre 6 Houndsfield Road Edmonton N9 7RA Tel: 020 8351 1040 Email: day.centre@ageukenfield.org.uk

Open: Monday to Friday 8.30am to 6.30pm and Saturdays 9am to 3pm ‘Fall Stop’ – Which aims to provide support to anyone over the age of 50 who have had a fall or are at risk of falling. There are ways you can reduce your risk of having a fall, including making simple changes to your home and doing exercises to improve your strength and balance. Our Falls Prevention Navigators are there to offer support and guidance in order to allow you to access services across the community that would be able to support you. The navigators will be able to visit you at home to carry out an assessment to see how we are able to support you.

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Our Activities and Services ............................................................................................................................... .............................................................................................................................. ....................

• Active Life Centre • Fall-Stop Service

To find out more on any of the activities please contact us:

• Footcare Service

Age UK Enfield, Ponders End Library College Court, High Street Enfield EN3 4EY

• Fit for Life Services

Advice hotline: 020 8375 4101 All other queries: 020 8375 4120

• Help at Home Service • Home from Hospital Service • Information, Advice & Advocacy Service • Insurance Products • Memory Care Navigator Service • My Time Membership • Telephone & Home Visiting Befriending Service • The Parker Centre Dementia Day Care Centre • The Parker Centre Dementia Home Based Support Service • Volunteering

e. customerservices@ageukenfield.org.uk www.ageuk.org.uk/enfield/contact-us

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Products ............................................................................................................................... .............................................................................................................................. ....................

We can also help you with a range of products and services especially designed for those in the older age group.

Contact: Age UK London Trading on: 0800 328 6089

Aids for home It’s important for you to feel safe and move around with ease at home, so we have a variety of aids to help you in later life, including stairlifts, personal alarms, bathing solutions and assistive furniture.

Hearing Aids Hearing clearly can have a dramatic impact on our quality of life. Without it, we can feel cut off from the world around us and from the people we care about.

Home insurance Great value insurance cover for your peace of mind. Provided by Ages Insurance limited.

Motor insurance With Age UK Motor Insurance you’ll get great value car insurance you can rely on all the way. It is designed with the over 50s in mind with many high quality benefits.

Breakdown cover Age UK Motor Breakdown Services includes Roadside service and Home service.

Travel insurance Age UK Travel Insurance is designed specifically with the over 50s in mind. This great cover includes a range of benefits designed to put your mind at ease.

Funeral Plan

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How you can help ............................................................................................................................... .............................................................................................................................. ....................

Age UK Enfield are not funded by the national Age UK charity (formed as a result of a merger between Help the Aged and Age Concern England). We are therefore responsible for raising all our own funds for the local services we organise for the older people living in Enfield who wish to maintain their independence, health and wellbeing. Age UK Enfield rely heavily on donations and volunteers to enable us to provide high quality services to our elderly community including: All donations received, helps us to sustain and develop our services and makes a huge difference to our ability to improve the life of Enfield’s older people who have somewhere to turn to when they need help and support.

Donate by post - send a cheque or postal order payable to Age UK Enfield and send to Age UK Enfield, Ponders End Library, College Court, High Street, Enfield EN3 4EY. One off Online Donation – make a personal donation to Age UK Enfield or on behalf of an organisation.

Website: www.ageuk.org.uk/enfield

Regular giving - donate by direct debit from as little as £3.00 per month.

Annual giving - donate by direct debit on a yearly basis.

Gifts in wills - if you wish to leave us a gift in your will then we would be most thankful for this. To ensure we do not have to share your gift with the national charity Age UK England please ensure you specify in your will that the gift is to go to Age UK Enfield.

Hold a Fundraising Event – this can be anything from a fundraising raffle to climbing Mount Kilimanjaro! If you have a fundraising idea please share it with us first so we can support you and ensure we help you to maximise the fundraising opportunity.

Please also sign a gift aid declaration when making any donations. This then enables us to reclaim 25p from HMRC for every £1.00 you donate. This does not cost you anything. Please read the following questions (FAQs) for more information on Gift Aid.

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FAQ ............................................................................................................................... .............................................................................................................................. ....................

What is Gift Aid? It’s an easy way for charities to claim back the tax on a donation you have made from HMRC (Her Majesty’s Revenue and Customs), i.e., the tax man!

Why do charities ask you to agree to Gift Aid on your donation?

Any charity can reclaim 25p for every £1.00 donation from HMRC at no cost to the original donor.

So if you donate £10.00 to any charity of your choice and you allow them to collect the Gift Aid from HMRC, you will increase your initial donation from £10.00 to £12.50.

Who can actually Gift Aid their donation?

If you are a UK tax payer and you pay tax on your income(which includes any salaried income, private pension income or interest received on your investments and savings) then you can be a ‘Gift Aider’.

What if I only have a state pension and no other income? You do not pay tax on your state pension so would not be able to Gift Aid. HOWEVER if you have private savings which generate interest you will pay tax on this so therefore you can become a Gift Aider.

Does it cost me, the Donor, anything?

No it doesn’t. You pledge your initial donation of say £10.00. HMRC pay the additional 25 pence in every pound back to the charity you have donated to.

How can I sign up?

Simply download the form from our website fill in your details and send it back to us, or contact us on 020 8375 4120 to request a form.

If you have made any donations in the past and have not signed a Gift Aid declaration you can still do so and we can reclaim backdated Gift Aid for a period of 6 years.

Age Concern Enfield (Charity no. 1063696 ) operating as Age UK Enfield is in urgent need of funds following the withdrawal of public sector funding.

We wish to continue to provide and develop our services to the vulnerable elderly in the London Borough of Enfield.

These include the Parker Day Centre (Dementia), Home Care, Information and Advice, Befriending, Fit for Life, Active Life, Footcare and Home from Hospital.

Please make a donation via the following link to our Just Giving website and leave a message of support. Don’t forget to do the Gift Aid option, which will increase the value of your donation by 25p in the £1.00.

It’s very simple and only takes a couple of minutes to complete.

Also please pass on the link to all your friends and family and ask them to contribute.

Many thanks for your kindness.

https://www.justgiving.com/ageuk-enfield

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Have you ever thought about volunteering? ............................................................................................................................... .............................................................................................................................. ....................

People of all ages choose to volunteer with Age UK Enfield. Volunteering can be a way of maintaining skills post retirement, or learning new skills whilst making a positive contribution to the community.

It is often fun and always worthwhile.

What you can expect from us • If you become a volunteer with Age UK Enfield, we promise to help you maximise the benefit you get from being a volunteer by: • Providing a volunteer role outline so you are clear as to what is expected of you.

• Offering support and training relevant to your role.

• Giving you a Volunteer Handbook which sets out in detail what we can expect from each other when you volunteer with us.

• Providing out-of-pocket expenses.

• Annual Thank You party

What we can expect from you As an Age UK Enfield volunteer, we expect you to help us by:

• Ensuring you understand and abide by any guidelines associated with your project or the organisation.

• Being reliable as our customers depend on the services we provide.

• Keeping information about customers confidential.

• Being a good ambassador for Age UK Enfield.

Contact: Daniela Sanna Age UK Enfield, Ponders End Library College Court, High Street Enfield EN3 4EY t. 020 8375 4120 e.customerservices@ageukenfield.org.uk

Amazing people ...deserve amazing care

Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff, and inspiring volunteers.

We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Residential Care • Nursing Care • Dementia Care • Respite Breaks Care for Under-65s • Assisted Living Apartments Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people and to search for your local London care home, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

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Call: 020 8108 2884

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Connected

We’re Open All Hours for our Residents Did you know that you can access Council services quickly and easily using the internet?

You can pay bills, request information, and report things to us at any time by creating an Enfield Connected account on our website.

You’ll get 24 hour access to a whole range of Council departments, enabling you to:

• Pay your council tax bill • Check what benefits you’re entitled to - and apply • Check the balance of your housing rent account • Apply for concessionary travel (from Autumn 2016) There’s no need to queue on the phone or visit our offices, and you can access your Enfield Connected account from home using a PC, laptop, mobile phone or tablet.

Creating an account is easy. Simply visit www.enfield.gov.uk/connected and follow the simple on screen instructions.

If you’d like help getting online – or know someone who needs assistance – you can visit our Digital Champions at your local library.

Register for your Enfield Connected account today

Visit www.enfield.gov.uk/connected

PERSONAL CARE

LIVE-IN CARE

DEMENTIA CARE

Domestic services

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Medication assistance

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Experienced, trained staff

Eating and feeding assistance

Night-time assistance

Walking and transferring services

Transportation services

Excellent level of support Committed to caring Help with medication

RESPITE CARE Grocery shopping Cooking meals Cleaning Liasing with Doctors and other medical professionals

www.hopehomecare.co.uk enquiries@hopehomecare.co.uk

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Retirement Housing

Quality housing securing your independence

Christian Action Retirement Housing is specially designed to meet the needs of older people. It provides convenient and comfortable homes, allowing total privacy and independence, with the freedom to come and go as you wish, but with the added sense of security from knowing that you can summon help should you require assistance in an emergency. 

Daily Wellbeing Checks

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Emergency pull cords in each flat

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Local Life Line Call Centre

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Communal Facilities

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Scheme Activities

To find out more about how our Retirement housing service can help you, please contact us via our website: www.christianaction.org.uk or call 01992 765900.

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Stairlifts & steplifts Riser/recliners & highback chairs Made to measure seating Scooters & power chairs Wheelchairs & walking aids Adjustable profiling beds All types of ramps Level access showers Commodes Bath lifts & bathing aids Continence products Slippers, shoes & socks A wide range of small mobility aids

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Tel: 020 8344 4820

PODIATRIST Chiropodist Miriam Fitzgerald D. Pod. M Anna Beech D. Pod. M

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We specialise in Diabetic foot care and Biomechanics.

We are here to help with changes in your life and advise on the best outcome for you and your family

M&H Financial Planning is an integral part of Mercer & Hole Chartered Accountants, with offices in London, St Albans, Rickmansworth and Milton Keynes. We are specialists in retirement planning and have a ‘joined-up’ approach to tax and financial planning advice. Our clients value our honesty, integrity, service and impartial advice, as well as the way we deliver complex information in an easy to understand way.

For more information or to discuss your own requirements, please call us today on 020 7236 2601

www.mercerhole.co.uk Mercer & Hole is registered by the Institute of Chartered Accountants In England & Wales to carry out company audit work. Regulated by the Institute of Chartered Accountants in England & Wales for a range of investment business activities. M&H Financial Planning Ltd is authorised and regulated by the Financial Conduct Authority and is part of Mercer & Hole Group Limited. Registered in England and Wales No. 9585846 All Rights Reserved.

Constantia Care “Allowing You To Live The Life You Choose”

Encouraging Choice To Ensure a Fulfilled Life • To Give Independence And Individuality

Constantia Care offers a specialist Live-in and respite care service, tailored to meet the specific needs of our clients.

Constantia live-in care is committed to providing our clients and their families the highest quality live-in care and support in your own home; 24 hours a day, 365 days a year.

Constantia live-in care is regulated by the Care Quality Commission. We take our responsibility towards our clients extremely seriously and are committed to giving the highest quality service.

Ensuring safety and well being; choice and dignity are protected, enabling our clients to live the life they choose.

Constantia Care adopts a holistic approach to live-in care for supporting our clients; focusing on client’s interests and preferred lifestyle; should personal care or extra support be required; enabling the client to live a full and rounded life.

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Constantia Live-in Care is committed to ensuring our clients and their families have the highest quality live-in care and support; 24 hours a day, 365 days a year.

We will visit you, and do a face to face assessment to understand all requirements including preferred activities, dietary requirements and more to match our best live-in care assistant to your needs.

All of our live-in care assistants are trained to a high standard and are all fully vetted with current DBS and references in line with CQC guidelines.

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We offer full 24 hour manned telephone for any emergencies to give you peace of mind, someone is always available to assist.

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We provide iPhones (optional) to our live-in carers to enable family to keep in contact; you can facetime to see how your loved ones are doing at anytime.

For expert live-in and respite care for your loved ones please contact us today:

Tel: 0207 624 9966 • Email: info@constantiacare.co.uk www.constantiacare.co.uk

Singletons Austin Ryder Welcome to Singletons Austin Ryder Solicitors

"Offering a personal approach and close attention at all times"

We can assist in all aspects of personal and business law and specialise in assisting the elderly Promotion

We are currently offering a free initial telephone consultation, limited to 15 minutes, for issues related to the Elderly.

We can also offer home visits and appointments outside usual office hours by arrangement.

TEL: 020 8363 0101 FAX: 020 8367 0387 Email :enquiries@singletonsuk.com 2 Crossfield Chambers, Gladbeck Way, Enfield, Middlesex EN2 7HT www.singletonsuk.com

Authorised and Regulated by the Solicitors Regulation Authority (SRA No. 60101)

R H WHITE LTD

Providing Aids and Adaptations For The Elderly and Less Abled

Certificate Number 7957 ISO 9001

Registered Charity: 1109149 Limited Company by Guarantee: 5397785

EAWA Enhancing the lives of Older people and their Carers EAWA is a reputable charity, established in 1998. Our mission is: To support, care for, empower and improve the quality of life of older people and their families/carers living within the London Borough of Enfield and surrounding Boroughs.

At the core of our organisation is our Day Care centre for Asian Elderly people including: • Yoga and Chair based Exercise, • A Hot Lunch (Indian Vegetarian) • Indian Head Massage and Reflexology • Flower arranging • Pedicure • Transport to and from the centre • Workshops on Healthy Eating and Well-being • Christmas/Diwali/Eid parties, and Summer Outings • Talks, Arts and Crafts, Singing, and much more...

• Socialising with those living locally • Respite for Carers and Special Dementia Activity equipment At EAWA day care centre, we accept Private and Social Services clients and payments via Personal Budgets.

New Project starting Jan 2017: please call to register • Memorable Melodies (Bisri Yaadein), singing/music for those challenged by Dementia plus Carers We also run projects open to all communities as follows: • An Over 50’s Activity Club including Yoga, Om Healing, herbal teas and socialising. Join us on Thursdays: men and women welcome.

• A Knitting circle: we are currently knitting hats and scarves etc. for Homeless People.

• Falls Prevention Clinics with Age UK and other partners funded by the NHS CCG. • A group telephone befriending service with The Silver Line.

For more information please contact us on: Tel 0208 443 1197 Mon to Friday 10am to 5pm Or Email: info@eawa.org.uk Please see our website: www.eawa.org.uk

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements.

We are required to make it clear however that

WE OFFER FREE QUOTATIONS ON ALL SERVICES FOR THE FOLLOWING TRADES:

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Wet Room Installations l Door Widening l Bathroom Installations & Refurbishments l Kitchen Installations & Refurbishments l Permanent & Temporary Access Ramps l Entrance Door Renewals With Level Access Thresholds l Special Needs & Disabled Adaptation Works l General Building Services l Vinyl Floor Coverings l Carpeting l Internal And External Redecorations l Rubbish Clearing l Handyman Service We have been established for over 40 years.

R H White Ltd offer a service of efficiency, reliability and aim to complete all work in a seamless manner, using professional staff and skilled operatives, achieving best value and ensuring high standards of safety and workmanship. l

33 Burleigh Road, Enfield EN1 1NY Tel: 020 8367 4964 Email: info@rhwhite.co.uk Web: www.rhwhite.co.uk

they may undertake.

Telephone: 08450 707040 www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by excellmedia The Barn at Westwinds, Bank Lane, Warton Preston PR4 1AT

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 

 Quality of Care  Quality of Service  Quality of Life

           

    

    

    

 

F. UPSON & SON LTD

Funeral Directors & Monumental Craftsmen F. Upson & Son Ltd is a renowned family company of Funeral Directors offering 150 years of experience in funeral services.

We specialise in: 

Funerals, burials, cremations



Multicultural funerals



Prepaid funeral plans



Repatriation services



Private Chapel of Rest



Horse Drawn Hearse



Floral Tributes



White Doves



Memorials

Our family has been serving your families for 150 years in Tottenham and surrounding areas.

655 High Road, Tottenham, N17 8AA & 10 London Road, Enfield, EN2 6EB 020 8808 1475 – 020 8366 0999 – www.f-upson.co.uk – info@f-upson.co.uk

CLEVERDONS Solicitors

Pietro Sanna Handyperson Services • Grab rails & Keysafes • • Jet Washing • • Painting & Decorating • • Household Repairs • • Gardening • • Bush Trimming • • Fence Repairs •

to help you maintain your home & garden JANE-CLAIRE CLEVERDON SOLICITOR Can help you with:

Free Estimates DBS Checked

WILLS LASTING POWERS OF ATTORNEY PROBATE CONVEYANCING Home visits can be arranged.

Telephone: 0208 367 5375 Email: jccleverdon@mac.com

7 RENDLESHAM ROAD ENFIELD EN2 OTS

Mobile: 07759 783 995 Email: pietrosanna1@icloud.com

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Support Age UK Enfield ............................................................................................................................... .............................................................................................................................. ....................

Your donations are essential to support our work for the older people in London Borough of Enfield.

Every donation received helps change peoples lives.

Legacy gifts and pledges make a huge difference to the services we are able to offer to older people living in the borough and lay the foundations of the organisation’s future. Please consider leaving us a legacy in your Will.

I would like to donate £ ................... to Age UK Enfield.

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Please tick box and date if applicable.

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Please send me details on: Make a regular donation Leaving a gift in my will to Age UK Enfield Becoming a volunteer Other (Please state)...............................................................

Please return to: Ponders End Library, College Court, High Street, Enfield EN3 4EY

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