SURREY HEATH AGE CONCERN (SHAC)
Guide to Services Working to support people in later life
Registered Charity Number 273316
Helping to put a rainbow into older people’s lives
Carers with Care Ltd We provide a personalised care and support service to meet all your needs, to help you to continue living independently in the comfort and security of your own home. By having the same care assistants for assisted living every day through the week and alternating weekends, we establish a close caring relationship,as continuity of care is of paramount importance to us. The principles underlying our service are person centred approach, we organise ourselves around the individual needs and wishes of each service user. We achieve this by introducing specially tailored care packages to cater for your requirements. We aim to always provide friendly, flexible and professional care of a high standard. Continuity of care is of paramount importance to us. We strive to enhance the quality of life with the services we offer and we want to help our service users live as independently as possible in the comfort, security and familiarity of their own home. Care is available from half an hour to overnight stays, including domestic and social visits. We provide quality care throughout Surrey Heath. Registered with Care Quality Commission. Carers with Care is contactable 24 hours per day 365 days per year. Outside office hours all calls are diverted to our dedicated on call team, so rest assured there will always be someone to answer your call whatever time of night or day. As registered with Care Quality Commission Our care workers are trained to a very high standard. We believe in continuity of care as people need to know who is coming into their home, feel comfortable, safe and secure. Our clients will always be contacted if the care worker for some unforeseen reason is going to be late, as there is nothing worse sitting, waiting or clock watching. We are here to make a huge difference to people’s lives, promote independence and safeguard vulnerable adults. Your wishes are always respected.
We guarantee we can do what no other company does! Tel: 01276 501597 Email: carerswithcare@hotmail.co.uk www.carerswithcare.com 27 High Street, Camberley, Surrey, GU15 3RB
MISSION STATEMENT
‘Making life better for older people in Surrey Heath’. AIMS AND OBJECTIVES • To provide services to enhance the lives of older people in the borough of Surrey Heath. • To help older people overcome social isolation and loneliness. • To help improve the physical and mental health of older people. • To enable older people to live independently and remain in their own home for as long as they wish to do so. • To seek the views of older people in order to identify the services they need the most. • To work in partnership with other voluntary organisations and statutory authorities in order to provide “best value” to our service users. • To be aware of the changing needs of older people in order to be innovative and forward thinking. • To secure financial stability for the organisation in order to maintain current services and develop new services.
ABOUT US SHAC is an independent, local charity working in the Borough of Surrey Heath. We are not part of or connected with the Age UK organisation.
SERVICES CURRENTLY PROVIDED AND FUTURE PLANS • • • • •
Visiting and Befriending Service Rainbow Cafe in Camberley Town Centre Tea & Tech sessions held monthly at the Rainbow Cafe Tea & Chatter groups Vintage Reminiscence Cafe on one day a week
We have benefitted much in the past from grants from other organisations, legacies from local residents and charitable donations from local businesses and individuals and we hope we will be in receipt of these in the future so that we can continue serving the senior citizens of Surrey Heath.
CONTACT DETAILS
Surrey Heath Age Concern (SHAC)
Community Link, Ian Goodchild Centre, Knoll Road, Camberley, Surrey GU15 3SY Tel: 01276 707585 Email: ageconcern-fandc@hotmail.co.uk Website: www.sh-ac.org.uk Registered Charity Number: 273316 Although we would like to thank all of the sponsors within this folder for their support, neither Age Concern Surrey Heath nor Excellmedia can recommend or endorse any services or products that they may supply
SURREY HEATH AGE CONCERN (SHAC) VISITING & BEFRIENDING SERVICE Surrey Heath has a rising number of older residents. Poor health and reduced mobility make it difficult for many older people to get out. As a result they often become lonely and are at risk of becoming isolated and housebound. They may also feel vulnerable and have increasing difficulty in coping with the complications of modern life. The aim of the Visiting & Befriending Service is to help older people maintain their independence by introducing them to one of our visitors who visits regularly, providing mutual friendship and companionship. The service is essentially that of matching up suitable volunteer ‘befrienders’ with elderly people (over 60 years of age) who do not receive many visitors and/or who are unable to get out of the house very often. The service provides the older people with the opportunity to discuss day-to-day worries and concerns. The visitor is able to provide reassurance, advice and help to deal with official correspondence or find out about other relevant local services. Some visitors can help with errands such as collecting prescriptions. Feedback from our volunteers shows that they too gain from the experience of brightening the day for lonely people. Volunteer visitors receive support, guidance and further training from SHAC throughout the year.
REFERRALS AND ELIGIBILITY CRITERIA Most referrals originate from SPA (Single Point of Access) which includes local GP surgeries, Health Visitors, Social Care Teams and the CCG as well as family and friends. Some are identified through contact with the SHAC office or by self referral. The service is open to persons over sixty years of age residing in the Borough of Surrey Heath. It should be noted that people with severe mental health problems, dementia, or drug and alcohol dependency require support from agencies specialising in these fields and that SHAC will NOT be able to provide this. In these cases referral to another appropriate organisation is recommended.
Please see below comments from some of those our service has helped; “I really look forward to my weekly visit from my befriender” “My visitor helped me to understand a letter which had been worrying me” “These visits have made such a difference to my week” “Thank you for providing a visitor for my father. I live a long distance from him and it is reassuring to know that he has someone to talk with each week” “My young visitor plays bridge with me which I haven’t been able to do for a long time so thank you for putting me in touch”
BENEFITS OF THE SERVICE Elderly residents feel less lonely, vulnerable and isolated and are able to cope better with living alone in their own homes. If you would like to make a difference to an older person’s day and would like to join SHAC as a volunteer visitor please contact the SHAC office on 01276 707585, email: ageconcern-fandc@hotmail.co.uk or visit our website www.sh-ac.org.uk
RAINBOW CAFE FOR THE OVER 50’S The SHAC purpose built Tea and Coffee Shop is situated in Camberley Town Centre and provides refreshment at a reasonable cost to the over 50’s. It also provides a meeting place for people who can call in for a chat and the opportunity to form new friendships. Tea & Tech sessions were pioneered by Barclays Bank and their Digital Eagles and now continue with the help of one of our volunteers. The equipment was generously donated by a local Councillor. The shop has a warm and friendly atmosphere and customers are very welcome to drop in at any time during the opening hours of 10am to 3pm, Monday to Saturday. The service is provided by a volunteer team, supervised by a part - time Manager. Donated paperback books and hand made cards are always on sale as well as refreshments. From time to time events such as quiz and board game afternoons are arranged. Regular raffles and other small fundraising events are held to help us to fund new furniture and equipment and to keep the premises fresh clean and comfortable. SHAC regularly seeks the views of the Cafe customers to improve the services offered. The Cafe is also made available to suitable groups of people to hold meetings outside of the normal opening hours, in return for a donation to SHAC funds. As a registered charity Surrey Heath Age Concern is a not for profit organisation. All surpluses from the Tea and Coffee Shop help to support our charitable work. The Cafe is situated opposite the House of Fraser store and on the opposite corner to the Frame shop. For further information or to join us as a volunteer please call 01276 707585 or email us at ageconcern-fandc@hotmail.co.uk or visit our website www.sh-ac.org.uk
Why not call in on your next visit to Camberley!
VOLUNTEER WITH SURREY HEATH AGE CONCERN Volunteering with SHAC can be rewarding and fun! We rely heavily on our teams of wonderful volunteers who give up their time so generously to help us. We would like to give our sincere thanks to each and every one of them for the extremely valuable contribution they make to our success as a charity and to the lives of the service users they come in contact with Do you have an hour or so to spare on a weekly basis? Do you want to do something to benefit your local community? Do you enjoy the company of older people? If the answer to any of the above questions is ‘YES’ then Surrey Heath Age Concern could have the ideal voluntary opportunity for you! We can offer the following positions. • • • • •
Volunteer visitors for our Befriending Service – you need to be able to spend an hour a week visiting an older person for a chat at a time to suit you. You may visit just one person or more if you have more time to give. Voluntary Rainbow Cafe Assistants to work a two and a half hour shift at the cafe in Camberley Town Centre serving refreshments to our customers. Volunteer drivers and hosts for the Sunday afternoon Tea & Chatter sessions held once a month. Volunteers who can help older people with scrapbooking, card making, etc. Volunteer entertainers for our Rainbow Cafe Vintage afternoons
We offer comprehensive training and support to all volunteers. If you would like to find out more please call 01276 707585 Or email ageconcern–fandc@hotmail.co.uk or visit the website www.sh-ac.org.uk
INCOME GENERATION Our income is currently derived from a small Grant from Surrey Heath Borough Council for which we are most grateful and from income gained from the Rainbow Cafe, charitable donations, legacies and other fund raising initiatives. We have also received support from local companies such as S C Johnsons Wax. Santander, Accent Peerless, Wates Construction, Vinci Grant Foundation and Camberley & District Funeral Directors. We do not receive any funds from national age related charities. We are, therefore, very grateful for donations and legacies to help us to continue our valuable work.
HOW CAN YOU HELP? There are many ways in which you could help us to continue to provide our existing services and to offer new services in the future. •
You can make a donation to Surrey Heath Age Concern. If you are a UK tax payer please consider signing a Gift Aid certificate as your donations could be worth 25% more to us. To qualify for Gift Aid you must be liable for payment of UK Income Tax and/or Capital Gains Tax at least equal to the amount of tax that we reclaim on your donations.
• You can help with fundraising or hold a fundraising event for us. • You can volunteer for one of our services. • Companies may like to lend us their staff for corporate volunteering events. • You can make a bequest to Surrey Heath Age Concern. Remember we are a LOCAL charity providing LOCAL services to ‘make life better for older people’ in the Borough of Surrey Heath. All funds received will go directly towards improving the lives of older people living in Surrey Heath.
Please help us to help them.
Consultus Care and Nursing Because people feel better at home
We recruit the very best carers to look after you or your family
Providing a live-in carer 24/7 in the comfort of your own home
If you would like more information please contact our dedicated team on 01732 355231 or visit www.consultuscare.com One of the UK’s most experienced Live-In Care Providers
PASSIONATE ABOUT CARE Watershed Care Services are licensed to provide care services, registered with the UK Care Quality Commission and a member of Surrey Care Association. We provide the highest quality of care tailored to each of our customers requirement in the comfort of their home without compromising the quality of their care. We tailor care packages to individual needs. They may include: • Offering personal care and grooming • Short visit to ensure you are safe • Sit-in having a chat • Full day and-night supervision • We also provide live in care We can also offer help with: • Preparing meals • Making the bed • Laundry • Medication administration • Checking or dispensing medication
Contact us to find out more:
Office 11, Unit 10, Admiralty Way, Camberley, Surrey GU15 3DT Tel: 01276409998/01276423232 | Email: admin@watershedcare.com www.watershedcare.com
Angel Heart Homecare
01276 804421
www.angelhearthomecare.co.uk
Angel Heart Homecare provides affordable, personalised high quality care services that are tailored to suit your care needs and preferences in the comfort of your own home including: Personal Care Shopping Light Housework Medication Assistance Respite / Holiday Companionship Meal Preparation Recreation Activities
Angel Heart Homecare is registered and regulated by the Care Quality Commission (CQC) Angel Heart Homecare is a dedicated, family run business providing the highest standards of care
For more information, or to discuss your own personal care requirements please contact us
Areas Currently Covered: Hampshire Berkshire Aldershot Ash Farnborough
Fleet Hook Yateley
Binfield Crowthorne Eversley
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This brochure was produced by excellmedia The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT Telephone: 08450 707040 Email: admin@excell-media.co.uk www.excell-media.co.uk
Surrey Finchampstead Owlsmoor Sandhurst
Bagshot Camberley Chobham
Guildford Lightwater Woking
Surrey Heath Age Concern Community Link Ian Goodchild Centre Knoll Road Camberley Surrey GU15 3SY Tel: 01276 707585 Email: ageconcern-fandc@hotmail.co.uk Website: www.sh-ac.org.uk Registered Charity Number: 273316