IEW V R E INT
FEATURES
MUSIC
SCREEN
Hot Chip
Avatar
Jonathan Ross
Page 16
Page 10
Virus cripples campus
Monday January 25 2010 Week 14
Free and Impartial. Your paper, your views, your voice.
In this issue
»
Exeposé
Page 25
Adam Walmesley News Editor
COMPUTER experts were unable to prevent a computer virus causing a week of disruption at Exeter University. Thousands of computers, staff telephone lines and other internetbased systems were rendered useless when the University disconnected itself from the I.T. network to restrict the spread of the infection. The extreme decision was taken by University Senior Management on Monday January 18, following the discovery of a serious virus that may have been a deliberate attack. I.T. staff were unable to identify the source of the virus or isolate its source, but deemed it safe to restart most of the network by Wednesday afternoon. The University was unable to estimate the cost of the network shutdown. Stuart Franklin, University Director of Communication, said, “We may have been deliberately targeted or just unlucky. It would be difficult to assign a cost, but productivity has certainly been reduced.” The network termination caused widespread disruption across all three campuses at Streatham, St Luke’s and Tremough. Hundreds of students had essay deadlines extended by the University, because they were unable to log onto electronic resources or submit work via the BART system. Lectures were also disrupted, because high-tech resources were unusable, and some students were unable to access their timetables. Stuart Franklin commented “Teaching effectively went back to chalk and blackboard.” Library catalogues and online resources were only available off campus, although staff set up a manual scheme for the lending and returning of books. Many students were unaware they could still return books during the
centre Exeposé highlights the highpoints of the past ten years of Exeter-based student journalism
The virus completely shut down IT services on campus . Photo by Dominic Small. period, so any fines sustained during the shut-down period were waived. Stuart Franklin explained why the virus could not be removed from the system. He said, “None of our current virus protection systems could deal with the problem. Obviously we have I.T. staff, but I.T. is not one of our specialist departments. There is no ‘off the shelf’ solution.” Franklin admitted that the University were unsure of the virus source. He said, “We haven’t discovered a smoking gun, but these people are very good at covering their tracks.” A spokesman for AVG Security Company, who were working with the University on the problem, commented “There are so many points of entry for any virus. It is difficult to entirely protect the network.” By Wednesday 95% of the network was back online, and by Friday everything was almost back to normal
with ResNet running on a limited service. Staff urged students to get their laptops checked before attempting to re-connect to the network. They even requested the help of I.T.-literate students to examine computers. By Friday afternoon, 2000 students had attended laptop clinics across campus. Among those students given
“We haven’t discovered a smoking gun, but these people cover their tracks” Stuart
Franklin,
University
Director of Communications a week-long extension to their assignment deadlines were students in the departments of HuSS and Sports Science. One third year Law student expressed surprise at the length of their
extension. He commented, “A whole week was extravagant, considering the problem struck one day before our deadline, and was working again soon after. It was unfair on those who had already completed the assignment.” Students staying in Halls of Residence were unable to access ResNet until Thursday evening. Eleanor Busby, a first year student in Lafrowda said “We couldn’t access the emails, so we found out through word of mouth on campus. People were playing board games and even doing their course reading, because they didn’t have internet.” She added, “It’s been a frustrating week, but the University dealt with the problem quickly and efficiently.” The University say they have learnt from the experience. Stuart Franklin said, “It shows how we are all reliant on computers. It’s been a difficult week, and a turbulent start to the year.”
lifestyle investigates the merits of bumbags, National Trust sites in the South West and contraceptive implants
Books takes a look at No Country for Old Men, Q&A and the work of Stieg Larsson