3 minute read
ARE ALL YOUR SYSTEMS GO?
BY MELANIE ROBITAILLE, SR. STAFF WRITER AND GRAPHIC DESIGNER
The various reasons for owning a business abound and differ for everyone. When it comes to franchising however, what remains clear is business owners want a proven track to run on for their investment and that’s exactly what EXIT Realty provides. Behind the company’s renowned, culture-centric Formula lie steadfast systems that solidify an office’s longevity. Top ownership across North America immerse themselves in the EXIT system because, “it just works.” At the heart of these processes are EXIT’s unparalleled Franchise Support Department under the watchful eye of Manager, Derek Stephenson, and a unique, peer-led team of Engagement Leaders spearheaded by VP of Technology Engagement, Annette Anthony.
Derek and his dedicated team are on the front lines of EXIT member service, fielding inquiries over the phone, online and via live chat, Monday to Friday, from 8am to 6pm ET. Chances are, if you’re an EXIT associate and you’ve had a question about getting oriented, how the EXIT Formula works, what tools can be found on EXIT’s Resource Center, the many options in EXIT’s Expert Marketing Suite™, or using Mobile Business Cards™, you’ve worked with Franchise Support. Diving even deeper at the brokerage level, they host customized Zoom calls providing a concierge experience, and sometimes even one-on-one sessions, to amplify ownership and administrative staff’s understanding of and proficiency in the company’s proprietary MEMO software and optional QuickBooks integration. “Our goal in Franchise Support is to educate brokers and administrators to ensure they’re EXITized on all EXIT’s programs and resources,” Derek explains. “We’re also sensitive to the fact that not everyone learns the same way or at the same pace, and that newer offices need more one-on-one, personal attention with so much going on. We work to create user-friendly trainings with backup online modules that are scheduled both once an office is up and running as well as before they even open their doors.”
Annette agrees starting on the right foot, right out of the gate is most beneficial from the moment owners come onboard and attend one of EXIT’s exclusive Broker/Owner Training events or e-Boss courses. So, where Franchise Support starts the learning journey at the corporate level, Engagement Leaders keep the pace going within offices, showing fellow associates how to maximize their business with all EXIT has to offer.
“In our newest climate, Engagement Leaders share information in their Facebook groups and during their monthly Zoom office meetings where they feature a tool or resource and encourage all associates to use it to generate and convert leads, providing the rest of the month to master each skill,” Annette explains. “Offices whose leadership keeps the tools top-of-mind are often the most profitable with productive associates.”
Annette and her Engagement Leaders cover the benefits of membership, the tools available on EXIT’s Resource Center, how to use EXIT technology like EXIT Realty’s Connect app, Mobile Business Cards™, Smart Signs™, EXIT’s Ad Center or template websites and a host of other marketing tools available. And it doesn’t matter your tech experience or confidence level. Aha! moments are commonplace for Annette, as is the shock associates experience when they realize just how much they have at their fingertips with the EXIT brand.
We think you’ll be surprised too! Visit www.joinexitrealty.com to learn more today.
