Are All Your Systems Go? BY MELANIE ROBITAILLE, SR. STAFF WRITER AND GRAPHIC DESIGNER
Photo by tom coe on Unsplash
The various reasons for owning a business abound and differ for everyone. When it comes to franchising however, what remains clear is business owners want a proven track to run on for their investment and that’s exactly what EXIT Realty provides. Behind the company’s renowned, culture-centric Formula lie steadfast systems that solidify an office’s longevity. Top ownership across North America immerse themselves in the EXIT system because, “it just works.” At the heart of these processes are EXIT’s unparalleled Franchise Support Department under the watchful eye of Manager, Derek Stephenson, and a unique, peer-led team of Engagement Leaders spearheaded by VP of Technology Engagement, Annette Anthony. Derek and his dedicated team are on the front lines of EXIT member service, fielding inquiries over the phone, online and via live chat, Monday to Friday, from 8am to 6pm ET. Chances are, if you’re an EXIT associate and you’ve had a question about getting oriented, how the EXIT Formula works, what tools can be found on EXIT’s Resource Center, the many options in EXIT’s Expert Marketing Suite™, or using Mobile Business Cards™, you’ve worked with Franchise Support. Diving even deeper at the brokerage level, they host customized Zoom calls providing a concierge experience, and sometimes even one-on-one sessions, to amplify ownership and administrative staff’s understanding of and proficiency in the company’s proprietary MEMO software and optional QuickBooks integration. “Our goal in Franchise Support is to educate brokers and administrators to ensure they’re EXITized on all EXIT’s programs and resources,” Derek explains. “We’re also sensitive to the fact that not everyone learns the same way or at the same pace, and that newer offices need more one-on-one, personal attention with so much going on. We work to create user-friendly trainings
10 Volume 9 Issue 2
