Expert Toolkit Swim Lane Process Map Guide and Template

SWIM LANE PROCESS MAP GUIDE & TEMPLATE Online Viewing Access Included with Premium Membership

A PROVEN APPROACH FOR LAYING OUT A PROCESS IN ORDER TO PROVIDE CLARITY AROUND RESPONSIBILITIES, STEPS, DECISIONS AND FLOWS

 The Swim Lane Process Map is a proven, logical and

concise method for laying out a business or operational process in a way that provides clarity on core elements such as process actors, decision points, process steps and sequential flows.

 The approach and the format of the process map also

accommodate additional notations and highlights to be added to draw attention to specific areas of interest, such as a process deficiencies, process volume data or opportunities for improvement.

 The Swim Lane Process Map is effective in two distinct

business analysis situations.

 Firstly, it is effective at laying out a current state business

process, highlighting key issues and socializing the process among stakeholders for awareness and agreement.

 Secondly, the same format is well suited for capturing a proposed

future state – with emphasis given to recommended or proposed process changes and improvements to address identified gaps in the current state process.

 The Swim Lane Process Map is effective at capturing and

conveying the core elements of any process being analyzed.

 It is simple, logical and minimizes the risk that important call

outs within a process will get lost in a overly convoluted process diagram.

 A good process map should be readily understood by any

business professional – and those with knowledge of the actual process should be able to confidently confirm that the process map represents reality. This tool enables this to occur.

THIS TEMPLATE IS AVAILABLE FOR ONLINE VIEWING TO PREMIUM MEMBERS. AN EDITABLE VERSION OF THE TEMPLATE IS INCLUDED IN THE BUSINESS ANALYSIS TOOLKIT.