PGA PGM Level 3 3.0 Full Study Guide

PGA PGM Level 3 3.0 Full Study Guide Recommended guideline a manager should use if an employee's performance differs from the expected? - ✔Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? - ✔Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? - ✔Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - ✔Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - ✔Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - ✔Feedback is clear What guidelines apply when a manager uses the supporting strategy? - ✔Capable and motivated What guideline is used with the convincing strategy because the employee is resistant?

- ✔Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? ✔Supporting What strategy is used with employees who are experienced but unwilling? - ✔Involving What action increases the chances of finding a solution that satisfies all parties? ✔Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - ✔To avoid blame What manager behavior is appropriate during termination? - ✔Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - ✔Measure, evaluate, act

What is food cost control? - ✔Management and procedures to regulate costs What is the most important consideration when forecasting number of staff and scheduling? - ✔Provide the service, minimal payroll Which condition enhances the benefits of mental practice? - ✔Cognitive hypothesis What is an effective means to help a beginner use motor imagery to improve? ✔Combine with physical performance What optimizes performance when combining mental and physical practice? - ✔Recall past shots, execute prior memory What conditions lead to greater learning transfer? - ✔Same/similar conditions What approach is recommended to optimize learning transfer of a golf skill? - ✔Transfer skill at similar level in transfer learning What are two major ways to structure swing change movements through rehearsal? ✔Skills practice and transfer practice What should a coach do when a student gets mad a swing change does not work? ✔Accept blame, remind them they agreed to it What step in pre shot routine is helpful to a player who wants to trust their swing? ✔Positive self-talk What are the benefits of an effective pre shot routine? - ✔Stay in the present, prepare, manage emotions What is recommended immediately after a poor shot is hit? - ✔Identify the flaw What pre shot routine problem could cause a poor shot outcome? - ✔Lie, distance, club How should players use the post shot routine to achieve focus on playing the game? ✔Accept it, ask why Why is it important to have similarly skilled players in group instruction? - ✔More likely to benefit How should teachers respond to lessons getting off track? - ✔Accommodate changes and meet challenges

What is the purpose of golf instruction from a long-term lesson plan? - ✔Goals that translate to performance What role should technology play with ball flight while teaching a lesson? - ✔Assist in identifying the error How can a teacher use technology to help identify losing the lag too soon? - ✔3D pressure plates What data describes the launch of the ball? - ✔Spin axis, spin rate, launch, direction, speed, smash Which analytic technique pays the biggest dividend in improving teaching? ✔Systematic observation What do routines allow teachers to focus on in the lesson? - ✔Fewer decisions and focus on learning What is overlooked by teaching pros when building a teaching business? - ✔The value of their teaching program What is the difference between a family with small kids and an electronic user? ✔Growing the teaching business, promote yourself What is the most beneficial in helping the teacher determine the starting point for on course instruction with an experienced student? - ✔Skill level, blanks in their game What lie should the suspension point be constant? - ✔Ball below feet What is the anticipated result of an effective fitting? - ✔Match the clubs to the player, eliminate ball flight variable How should the complexity of the task be handled if the performer is learning something new? - ✔Simple, then add more complexity What element of the performance system describes the job task? - ✔Performance expectations A member attempts to return a shirt and demands a cash refund. They complain to the HP who reprimands the AP. What is misaligned here? - ✔Consequences What interpersonal skill should a manager use when discussing agreed upon expectations? - ✔State your purpose clearly

How does discretionary enforcement of policies contribute to the motivation of performers? - ✔Demotivates The employee uses more skills to complete a task is. - ✔Skill variety When the performer is involved in the task from beginning to end? - ✔Whole task The performer is given a task that has real significance. - ✔Significant work The performer has the freedom to determine the best way to work. - ✔Autonomy How should the GM use significant work when directing the merchandiser to do spot audits? - ✔Explain the feedback and consequences What is used when the HP gives freedom to the AP to run the member guest? ✔Autonomy How can managers communicate they want to work with the performer to ensure success in the task? - ✔The feedback is clear What two factors determine the delegation of a task? - ✔Willingness and capability Enthusiastic and unexperienced? - ✔Directing Enthusiastic and experienced? - ✔Supporting Unenthusiastic and experienced? - ✔Involving Unenthusiastic and unexperienced? - ✔Convincing What guideline is taken when the convincing strategy is used due to resistance? ✔Help overcome resistance and give resources to do job What is used when the HP only offers solutions when requested? - ✔Supporting What is the managers role in the supporting strategy? - ✔Give control to performer What increases the changes of finding a solution that satisfies all parties? - ✔Address the problem early How can a manager identify if a problem continues to exist after an agreed upon course of action? - ✔Establish a timetable for follow up

During joint problem solving, what is the managers role when identifying resolutions to a problem? - ✔Ensure clear expectations and how to achieve them What is the managers involvement in the follow up process so important? - ✔Shows commitment to solving the problem Why is it important the manager state the concern in relation to the expectations for the job? - ✔To avoid blame What must the manager and employee agree upon in joint problem solving? - ✔Specific actions What is one of the mangers goals in joint problem solving? - ✔Give clear expectations and narrow the gap between expectations and results What stage of the 4 Stage Problem Solving Sequence gives performer the chance to take ownership of the problem? - ✔Stage 3, Final Decision Making What is the timetable difference between reinforced and joint problem solving? ✔Shorter because the problem is urgent How is the managers demeanor during reinforced problem solving? - ✔Mentor, be more assertive What is used during the final decision-making stage? - ✔Directing strategy What action step is different in final decision and reinforced problem solving? - ✔Written expectations What behavior is expected in the termination stage by the manager? - ✔Clear, considerate, decisive What stage determines if the employee met agreed upon expectation? - ✔Stage 4, Termination What is the benefit of having a well-run FB operation? - ✔Complete destination by using the facility vision What is identified before levels of service are determined? - ✔Type of facility and expectations What is used to keep the operation running smoothly? - ✔Inventory, receiving, P.O systems

What is food cost control? - ✔Procedures that regulate costs What is the formula for income spent on payroll? - ✔Payroll/income What must the manager consider when scheduling? - ✔Provide the expected service while minimizing payroll What is the result of training and re training? - ✔Personally rewarding What is the best advertising for FB? - ✔Word of mouth What is an external intersection? - ✔The operation and its customers What is an internal intersection? - ✔The facility within itself What operates most with the FB team? - ✔Tournament ops What is so important that FB and tournament ops are closely tied? - ✔Revenue What aspect of a facility is tied to the marketing and promotion that differs from its competitors? - ✔Brand What is an example of and external intersection? - ✔Dining options What is the difference between FB and retail? - ✔Receiving process What is the cognitive rehearsal of an activity in the absence of muscle movement? ✔Mental practice A student is unable to learn from a video, therefore they use - ✔internal motor imagery A student can learn from a video, therefore they use - ✔external motor imagery When is mental practice and motor imagery most effective? - ✔When used with physical practice What is the best way for beginners to improve shot performance? - ✔Combine mental and physical practice What makes cognitive hypothesis an effective learning tool? - ✔Helps identify what to do and where to focus attention What enhances the benefit of mental practice? - ✔Cognitive hypothesis

What optimizes performance when combining mental and physical practice? - ✔Recall past shots, execute prior memory What is retroactive transfer? - ✔Subsequent learning of a skill to perform a previous skill What is expected when old neural networks positively transfer to new swing movements? - ✔Easier to learn, less practice What two ways to structure swing change movements through rehearsal? - ✔Skills practice and transfer practice What should a teacher do when a student is mad when a swing change is not working?

- ✔Accept the blame, let them know they agreed to it What pre shot routine is helpful for a player who wants to trust their swing? - ✔Positive self-talk What should a player do after he selects a target, addresses, and reminds himself not to pick up the club in the backswing? - ✔Trust and swing What are the benefits of an effective pre shot routine? - ✔Stay in the present, prepare, manage emotions What should be included in the post shot routine following a good shot? - ✔Logical selftalk What is the immediate post shot routine for controlling emotions after a poor shot? ✔Identify the flaw What pre shot routine problem could cause a poor shot outcome? - ✔Club, distance, target, alignment How should players use the post shot routine to achieve focus of playing the game? ✔Accept the shot, manage emotions How should a teacher respond to a lesson getting off track? - ✔Accommodate the changes and meet the challenges What is included in long term player development? - ✔Written programs, timeline What is the purpose of instruction from long term planning? - ✔Goals that translate to performance

What role does technology play with assisting ball flight in a lesson? - ✔Helps identify the error What feedback does technology provide? - ✔Augmented What distance will a 1-degree change hit the edge instead of the center of the hole? ✔10 feet What described the launch of the ball? - ✔Angle, spin, speed What describes the club at impact? - ✔Centeredness, path, loft What occurs when teachers mentally review their instruction? - ✔Reflective teaching How often should teachers reflect? - ✔Daily What is the least reliable way to ascertain a teacher's skills? - ✔Directed observation What pays the biggest dividend when improving teaching? - ✔Systematic observation What do routines allow teachers to do? - ✔Make fewer decisions in lesson, focus on learning Golf is shifting to what target? - ✔Entire families What is overlooked by many teachers? - ✔The value of their teaching program What do many teachers prefer to do before going on course? - ✔Observe different shots What is beneficial when determine where to start a student? - ✔Skill level and experience What is the most common reason to video on course? - ✔Pre swing errors and routines Uphill lie means the player should? - ✔Aim right, less loft, ball in the middle Downhill lie means the player should? - ✔Play back, expect the ball to go right Keeping the suspension point constant is crucial for the? - ✔Below the feet shot How should a player minimize grass between the club and ball? - ✔Steeper angle of attack

What adjustments are made when hitting a flier? - ✔Less club, steeper, wider arc, open face Replacing a grip with one heavier result in? - ✔Lighter swing weight Replacing a grip with one lighter results in? - ✔Heavier swing weight What shafts require butt trimming? - ✔Taper tip What is most affected when replacing a 60-gram graphite with a 110-gram steel? ✔Swing weight What angle has the most effect on distance? - ✔Loft angle What exaggerates the effects of a ball flight caused by improper lie angle? - ✔Off center strikes How does too little driver loft affect the swing? - ✔Change swing for distance, no balance What type of club is most affected by improper lie angle? - ✔Longer club, driver What ball flight law controls the distance of putts? - ✔Centeredness of contact To achieve less forward press, what happens to the putter loft? - ✔Decrease When should a manager address gaps in performance? - ✔Find a mutual agreement for both parties What expectations should a manager's performance standards effect? - ✔Staff initiative What resources are needed to carry out facility's mission? - ✔Material, physical, human, time based, financial A hydraulic leak is discovered on the green, what amplifier is needed? - ✔Feedback What is the information, circumstances, or events that signal a performer to act? ✔Input An employee is routinely late for the morning shift and gets reassigned to the afternoon.

What is the problem? - ✔Negative action to a positive consequence, behavior won't stop

What is the guideline for effective feedback? - ✔Cleary, time based, unbiased What guidelines apply when using the directing strategy? - ✔Clear instructions and steady feedback The convincing strategy is best used with what employee? - ✔Unfamiliar and hesitant What strategy makes the task easier for the hesitant performer to complete? ✔Convincing What is used for an experienced but hesitant employee? - ✔Involving What does a manager do if they ignore the problem and hope it goes away? - ✔Inaction What happens when a manager makes false assumptions? - ✔Assume the performer is the cause What is the first step in reinforced problem solving? - ✔Discuss management's concern the problem isn't fixed What is the result of requiring an immediate response during the final stage of decision making? - ✔Resignation A semi private facility should try to? - ✔Break even, small profit What distinguishes a profitable facility? - ✔Money customers spend Profitability is the goal of a? - ✔Privately managed facility Service is the goal of a? - ✔Equity facility Two different entrees feature the same product, this is? - ✔Differentiated product What way does the skills and experiences with FB enhance the golf pros career? ✔Knowledge of the performance, mission, objectives What items are used to determine cost of a recipe? - ✔Cost of each element and # of servings What does a budget for an FB look like? - ✔Timeline, roster, statement of purpose What is associated with higher levels of service? - ✔Higher labor costs

What defines good service? - ✔Food at right temperature and in a timely manner How is good quality service determined? - ✔Customer expectations and financial stability Why must the event coordinator be familiar with the FB offerings? - ✔Meet customer needs without making false promises A teacher determines a student relates best to internal motor imagery. What is best used? - ✔Focus on feeling What is a conscious experience in which a player uses their sense to create or recreate the execution of a motor skill? - ✔Motor imagery What is the influence of a previous skill on the current skill to be learned regardless of whether the skill is positive or negative? - ✔Proactive transfer What determines the transfer of golf skill learning? - ✔Structural similarity of skills acquired in transfer learning What term is used transferring a 20 foot chip onto a practice green to 50 foot chip on the same green? - ✔Response generalization What occurs when applying a skill to a 20 foot chip learned in practice to a 20 foot chip in a championship? - ✔Stimulus generalization What is a pre swing adjustment? - ✔Posture, ball position, grip What is an example of interference or negative transfer? - ✔New swing to course or pressure What is it important to avoid the importance of the 18 hole score? - ✔Pressure and outcome How does a player play smart? - ✔Avoid getting in their own way A player sees water on the left and begins to see a fade for shot, what is he seeing? ✔The water, not ideal Why should players accept poor shots with the good ones? - ✔No one is perfect it is not achievable What does positive self talk accomplish? - ✔Staying in the present

What do effective pre shot routines accomplish? - ✔Playing golf rather than the outcome What does a practice swing do during a pre shot routine? - ✔Feel the swing to produce the shot What can golfers do to get out of their way? - ✔Positive self talk What is the assumption for a skill development plan of individual lessons? - ✔Have a developed plan What guidelines should be in place for junior development? - ✔Fun and proper mechanics What is a misconception regarding who should teach disabled? - ✔Outide of golf What is established before introducing technology? - ✔How they prefer to learn When recording DTL, what does the club do from above and in front? - ✔In to out What do reflective teachers examine in addition to content? - ✔Their values and beliefs What is a disadvantage of directed observation? - ✔Based on the observer's skill level What improves the relationship between teachers and facility decision makers? ✔Good communication on the impact of teaching What is the impact of properly matched shafts? - ✔Return to impact consistently What does 1 inch mean in swing weight? - ✔6 pts What adds 4 grams to the club head? - ✔2 pts What is the best way to compensate for poor lie angle? - ✔Length What improves putter for less skilled players? - ✔Higher MOI What influence does lie angle have on ball flight? - ✔Direction If the impact mark is ½ " from the centerline, how many degrees does the club need to be bent to ensure a square strike? - ✔2 *

Which club plays more upright as a result of changing from a shorter club to a longer club? - ✔Longer, driver What is the result of having a lower deflection point? - ✔More bow = higher launch Club make up should result from? - ✔Course set up and conditions What affects the direction of a putt? - ✔Lie angle What influences the putter loft fitting? - ✔Stroke tendency What effect is made by shortening a driver 1.5"? - ✔Down 9 pts, accuracy and flatter lie What is the result of a teacher teaching with ill fitted equipment? - ✔Swing fits equipment