CSR performance profile
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Dummy Text Goes Here introduction about the participated in Children solidarity Dayetisalat sponsored 2009 Moov Gabon participated in Children solidarity Dayetisalat sponsored 2009 Moov Gabon participated in Children solidarity Day Dummy text is here Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into elrelease of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
H.H Sheikh Khalifa Bin Zayed bin Sultan Al Nahyan President of the United Arab Emirates
Dummy Text Goes Here introduction about the participated in Children solidarity Dayetisalat sponsored 2009 Moov Gabon participated in Children solidarity Dayetisalat sponsored 2009 Moov Gabon participated in Children solidarity Day Dummy text is here Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into elrelease of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
H.H Mohammed bin Rashid Al Maktoum he Prime Minister and Vice President of the United Arab Emirates
Chairman’s Statement Presenting the Annual Report of 2008 to you gives me both pleasure and a sense of satisfaction considering the remarkable achievements in terms of financial and operational parameters. I take this opportunity to extend my utmost gratitude to all my colleagues who contributed to this success by their dedication and responsibilities they assumed within and outside the UAE, taking into consideration the exceptional economic environment that surrounded Etisalat’s activities during this year. Despite the global market’s volatility amidst one of the worst global financial crises since the 1930s, we have been able to maintain, and in certain spheres improve on, our growth trajectory in terms of financial and operational parameters. We registered 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on liquidity and purchasing power and through reduced growth in the commercial arena, both within the UAE and in our international markets. In order to mitigate and manage these risks, we have initiated certain operational steps and made commensurate alterations to our corporate strategy. We are aware of the enormous responsibility we carry on behalf of our shareholders, and shall continue to uphold the highest standards of corporate governance, as we have done so far, to safeguard their interests.I would also like to take this opportunity to emphasise the Corporation’s sincere gratitude to the leadership and government of the UAE for their continued support of the Corporation, and also compliment them on the astute fiscal and structural macro-economic measures which have been introduced to ensure sustained prosperity and growth in the UAE.
Sincerely,
Mohammed Hassan Omran Chairman and Managing Director
Index About Us
9
Corporate Profile
12
Our Belief
15
Etisalat Services Holding
17
International Investment
21
Financial Information
25
Carrier & Wholesale
30
Events & Sponsorships
33
Press Releases
37
Tenders
41
Corporate Profile Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE. Etisalat operates in 18 countries across Asia, the Middle East and Africa, servicing over 100m customers out of a total population of approximately 1.9bn people. Etisalat is a comprehensive telecommunications provider offering a one-stop shop for mobile and fixedline voice and data services to individuals, enterprises and international telecommunications companies, ISPs, content providers and mobile operators. It offers a variety of hi-tech complimentary services to the telecommunications industry including managerial and technical training, SIM card manufacturing, payment solutions, clearing house services, peering, voice and data transit, and submarine and land cable services. Etisalat has a reputation for launching the right service to the right audience at the right market at the right time. This has been seen time and again, with the introduction of mobile, GSM, Internet, NGN fixed and mobile broadband services into the Middle East, Asia and Africa.
Etisalat is also the major hub in the Middle East, for internet, voice, mobile, broadband, broadcast, roaming and corporate data services, with an extensive regional and intercontinental network. It is the largest carrier of international voice traffic in the Middle East and Africa and the 12th largest voice carrier in the world. Etisalat is the largest comprehensive provider of carrier and wholesale services in the region with Points of Presence (PoP) in New York, London, Amsterdam, Frankfurt, Paris and Singapore providing a truly global reach. Etisalat has 525 roaming agreements connecting 185 countries enabling BlackBerry, 3G and voice roaming. Etisalat is a major investor in Thuraya, one of the world’s leading satellite geo-mobile communication systems covering approximately two thirds of the planet’s surface. In 2009 the Etisalat group received seventeen industry awards and including three for innovation and three for customer service. It has been named ‘Best Overall Operator’ in the Middle East six times since 2006 and was named Best International Carrier at the World Communications Awards in 2008.
commitment
Our Belief Our Vision A world where people’s reach is not limited by matter or distance. People will effortlessly move around the world, staying in touch with family, making new friends as they go, as well as developing new interests. Businesses of all sizes, no longer limited by distance, will be able to reach new markets. Innovative technologies will open up fresh opportunities across the globe, allowing the supply of new goods and services to everyone who wants them.
Our Mission To extend people s reach. At Etisalat, we are actively developing advanced networks that will enable people to develop, to learn and to grow.
Our Values Energy We value and nurture the energy and dynamism needed to achieve the very best in business. We look forward to future challenges and opportunities. Openness As a company, we are welcoming, sociable and friendly to customers, suppliers and employees. We deal with people in a clear, direct way and are always honest and fair in business dealings. Enablement Our aim is to open up opportunities and to actively help people reach their goals. We always deliver what we say we will.
The Future A world in which technology extends our reach. Already, music, books and services no longer have to have a physical format to be sold online. Advanced networks will increasingly provide education, healthcare and other services and goods. For instance, telemedicine already allows patients to seek the best advice from doctors around the world; now robotic aids are beginning to make remote surgery possible. As the pace of technological change increases, Etisalat will extend its reach into new technologies, services and markets to create opportunities for our customers.
encouragement
events & sponsorships
Events & Sponsorships Etisalat proudly participates in and sponsors events and activities that help others improve their lives and businesses. We support not just industry-related events but encourage learning in all sectors and support community development in the UAE and abroad. Below is the list of current & upcoming events in which Etisalat is participating or sponsoring them.
Mohammad Hassan Omran Chairman
Presenting the Annual Report of 2008 to you gives me both pleasure and a sense of satisfaction considering the remarkable achievements in terms of financial and operational parameters. I take this opportunity to extend my utmost gratitude to all my colleagues who contributed to this success by their dedication and responsibilities they assumed within and outside the UAE, taking into consideration the exceptional economic environment that surrounded Etisalat’s activities during this year Despite the global market’s volatility amidst one of the word 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on liquidity and purchasing power and through reduced growth in the commercial arena, both within the UAE and in our international markets. In order to mitigate and manage these risks, we have initiated certain operational steps and made commensurate alterations to our corporate strategy. We are aware of the enormous responsibility we carry on behalf of our shareholders, and shall continue to uphold the highest standards of corporate governance, as we have done so far, to safeguard their interests. I would also like to take this opportunity to emphaed to ensure sustained prosperity and growth in the UAE.
Chairman,s Statement
Despite the global market’s volatility amidst one of the worst global financial crises since the 1930s, we have been able to maintain, and in certain spheres improve on, our growth trajectory in terms of financial and operational parameters. We registered 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on liquidity and purchasing power and through reduced growth in the commercial arena, both within the UAE and in our international markets. In order to mitigate and manage these risks, we have initiated certain operational steps and made commensurate alterations to our corporate strategy. We are aware of the enormous responsibility we carry on behalf of our shareholders, and shall continue to uphold the highest standards of corporate governance, as we have done so far, to safeguard their interests. I would also like to take this opportunity to emphasise the Corporation’s sincere gratitude to the leadership and government of the UAE for their continued support of the Corporation, and also compliment them on the astute fiscal and structural macro-economic m easures which have been introduced to ensure sustained prosperity and growth in the UAE.Despite the global market’s volatility amidst one of the worst global financial crises since the 1930s, we have been able to maintain, and in certain spheres improve on, our growth trajectory in terms of financial and operational parameters. We registered 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both m on the astute fiscal and structural macro-economic measures which have been wth in the UAE.
Mohammad Hassan Omran Chairman 01 January 2011
H.E. Mohammad Hassan Omran Chairman Chairman Executive Committee
H.E. Khalaf Bin Ahmed Al Otaiba Vice Chairman
H.E. Sheikh Ahmed Mohammad Sultan Bin Suroor Al Dhaheri Member Member Executive Committee
H.E. Dr. Omar Mohammad Bin Sulaiman Member Member Executive Committee
H.E. Abdul Rehman Al Rostomani Member
H.E. Eisa Bin Nasser Al Serkal Member Member Executive Committee
H.E. Saeed Mohamed Al Sharid Member
H.E. Hamad Mohammad Al Hurr Al Suweidi Member
H.E. Omar Saif Bin Mohammad Al Huraiz Member
H.E. Mubarak Rashed Al Mansoori Member Member Executive Committee
H.E. Soud Ahmad Abdulrahman Ba alawy Member
Board of Directors and Executive Committee into consideration the exceptional economic environment that surrounded Etisalat’s activities during this year Despite the global market’s volatility amidst one of the word 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the legated subscribers crossing 80 million across 17 countries. On a comted subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on liquidity and purchasing power and through reduced growth in
perseverance
Etisalat Group CSR Pillars
We believe in five core areas Education is the right for all AdvancingThought and Society Health Protecting the Nation Health Environment To maintain sustainable environment for generation to come Special Needs Integration into Society Sport Talents to Society
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Education is the right for all Advancing Thought and Society
Education is the right for all Advancing Thought and Society
etisalat - Mobily provided 50,000 Ramadan breakfasts for travelers and pilgrims heading to the Holy Cities of Makkah and Madinah for free in association with Saudi Arabian Airlines (Saudia Dummy text is here Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
etisalat participates in World Anti-Drug day exhibition -2006 Dummy text is here Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Health Protecting the Nation Health
Health Protecting the Nation Health
etisalat sponsored 2009 Moov Gabon participated in Children solidarity Day
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etisalate - PTCL donated a sum of Rs.2.5 million to SOS Villages,an organisation that looks after the well-being and education of orphans and the destitute. Dummy text is here Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
International Investment Established in 1976, Emirates Telecommunications Co. (Etisalat) operates, maintains and develops the national and international fixed-line network, mobile telephony and Internet access in the UAE. Etisalat also has a certain number of local subsidiaries including E-marine (100%) which is involved in submarine cable installation, maintenance and repair, E-vision (100%) which is a cable TV provider and Thuraya (35%), the Abu Dhabi based mobile satellite telecoms company. Etisalat has been trading on the Abu Dhabi Stock Market (ADSM) since 23rd June 2002. Etisalat’s ambitious strategy to be among the top 10 telecom operators in the world by 2010 has led the corporation to an array of acquisitions during the past two years. It now owns 35% in Etihad Etisalat - Mobily (the second GSM services provider in Saudia Arabia), 40% in Canar Telecommunications (the second fixed-line network in Sudan), 34% in fixed-line and mobile telecom services provider Zanzibar Telecom in Tanzania, 50% in pan-African mobile operator Atlantique Telecom (operates in six countries in Africa), 26% in Pakistan’s largest telecom company Pakistan Telecommunication Co. Ltd (PCTL) and a minor 9% stake in the incumbent, Sudan Telecommunications Co. (Sudatel). In April 2004, a presidential decree cancelled Etisalat’s monopoly and in October 2004 the Telecom Regulatory Authority (TRA) was set up to oversee the introduction of competition and manage the frequency spectrum in the country.
etisalate History
Emirates Integrated Telecommunications Company (EITC), the country second telecommunications operator, was licensed in February 2006 to operate fixed, mobile, Internet and satellite broadcasting services under the brand name ‘du’. As per the new telecom policy drawn by the TRA, EITC has to pay an upfront license fee of AED 124.5 mn whereas Etisalat does not, and both operators will have to pay AED 1 mn as renewal fee annually. EITC is expected to start operations in the second half of 2006.
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www.etisalat.ae