Etisalat CSR by Expromo Media

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Introduction Established in 1976, Emirates Telecommunications Co. (Etisalat) operates, maintains and develops the national and international fixed-line network, mobile telephony and Internet access in the UAE. Etisalat also has a certain number of local subsidiaries including E-marine (100%) which is involved in submarine cable installation, maintenance and repair, E-vision (100%) which is a cable TV provider and Thuraya (35%), the Abu Dhabi based mobile satellite telecoms company.

index About Us Corporate Profile Our Belief Etisalat Services Holding International Investment Financial Information Carrier & Wholesale Events & Sponsorships Press Releases Tenders About Us Corporate Profile Our Belief Etisalat Services Holding International Investment Financial Information Carrier & Wholesale Events & Sponsorships Press Releases Tender About Us Corporate Profile Our Belief Etisalat Services Holding International Investment Financial Information Carrier & Wholesale Events & Sponsorships Press Releases

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H.H Sheikh Khalifa Bin Zayed bin Sultan Al Nahyan President of the United Arab Emirates

H.H Mohammed bin Rashid Al Maktoum The Prime Minister and Vice President of the United Arab Emirates

Reach out. The worldâ&#x20AC;&#x2122;s waiting.

ABOUT ETISALAT & WELL-FARE

About etisalat & wellfare Established in 1976, Emirates Telecommunications Co. (Etisalat) operates, maintains and develops the national and international fixed-line network, mobile telephony and Internet access in the UAE. Etisalat also has a certain number of local subsidiaries including E-marine (100%) which is involved in submarine cable installation, maintenance and repair, E-vision (100%) which is a cable TV provider and Thuraya (35%), the Abu Dhabi based mobile satellite telecoms company. Etisalat has been trading on the Abu Dhabi Stock Market (ADSM) since 23rd June 2002. Etisalat's ambitious strategy to be among the top 10 telecom operators in the world by 2010 has led the corporation to an array of acquisitions during the past two years. It now owns 35% in Etihad Etisalat - Mobily (the second GSM services provider in Saudia Arabia), 40% in Canar Telecommunications (the second fixed-line network in Sudan), 34% in fixed-line and mobile telecom services provider Zanzibar Telecom in Tanzania, 50% in pan-African mobile operator Atlantique Telecom (operates in six countries in Africa), 26% in Pakistan's largest telecom company Pakistan Telecommunication Co. Ltd (PCTL) and a minor 9% stake in the incumbent, Sudan Telecommunications Co. (Sudatel). In April 2004, a presidential decree cancelled Etisalat's monopoly and in October 2004 the Telecom Regulatory Authority (TRA) was set up to oversee the introduction of competition and manage the frequency spectrum in the country. Emirates Integrated Telecommunications Company (EITC), the country second telecommunications operator, was licensed in February 2006 to operate fixed, mobile, Internet and satellite broadcasting services under the brand name 'du'. As per the new telecom policy drawn by the TRA, EITC has to pay an upfront license fee of AED 124.5 mn whereas Etisalat does not, and both operators will have to pay AED 1 mn as renewal fee annually. EITC is expected to start operations in the second half of 2006.

OUR BELIEF

Our Vision A world where peopleâ&#x20AC;&#x2122;s reach is not limited by matter or distance. People will effortlessly move around the world, staying in touch with family, making new friends as they go, as well as developing new interests. Businesses of all sizes, no longer limited by distance, will be able to reach new markets. Innovative technologies will open up fresh opportunities across the globe, allowing the supply of new goods and services to everyone who wants them. Our Mission To extend peopleâ&#x20AC;&#x2122;s reach. At Etisalat, we are actively developing advanced networks that will enable people to develop, to learn and to grow. Our Values Energy We value and nurture the energy and dynamism needed to achieve the very best in business. We look forward to future challenges and opportunities. Openness As a company, we are welcoming, sociable and friendly to customers, suppliers and employees. We deal with people in a clear, direct way and are always honest and fair in business dealings. Enablement Our aim is to open up opportunities and to actively help people reach their goals. We always deliver what we say we will. Our Vision A world where peopleâ&#x20AC;&#x2122;s reach is not limited by matter or distance. People will effortlessly move around the world, staying in touch with family, making new friends as they go, as well as developing new interests. Businesses of all sizes, no longer limited by distance, will be able to reach new markets. Innovative technologies will open up fresh opportunities across the globe, allowing the supply of new goods and services to everyone who wants them.

The Future A world in which technology extends our reach. Already, music, books and services no longer have to have a physical format to be sold online. Advanced networks will increasingly provide education, healthcare and other services and goods. For instance, telemedicine already allows patients to seek the best advice from doctors around the world; now robotic aids are beginning to make remote surgery possible. As the pace of technological change increases, Etisalat will extend its reach into new technologies, services and markets to create opportunities for our customers.

EVENTS & SPONSORSHIP

Events & Sponsorships Etisalat proudly participates in and sponsors events and activities that help others improve their lives and businesses. We support not just industry-related events but encourage learning in all sectors and support community development in the UAE and abroad. Below is the list of current & upcoming events in which Etisalat is participating or sponsoring them.

CHAIRMAN’S STATEMENT

Presenting the Annual Report of 2008 to you gives me both pleasure and a sense of satisfaction considering the remarkable achievements in terms of financial and operational parameters. I take this opportunity to extend my utmost gratitude to all my colleagues who contributed to this success by their dedication and responsibilities they assumed within and outside the UAE, taking into consideration the exceptional economic environment that surrounded Etisalat’s activities during this year Despite the global market’s volatility amidst one of the word 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on liquidity and purchasing power and through reduced growth in the commercial arena, both within the UAE and in our international markets. In order to mitigate and manage these risks, we have initiated certain operational steps and made commensurate alterations to our corporate strategy. We are aware of the enormous responsibility we carry on behalf of our shareholders, and shall continue to uphold the highest standards of corporate governance, as we have done so far, to safeguard their interests. I would also like to take this opportunity to emphaed to ensure sustained prosperity and growth in the UAE.

Despite the global market’s volatility amidst one of the worst global financial crises since the 1930s, we have been able to maintain, and in certain spheres improve on, our growth trajectory in terms of financial and operational parameters. We registered 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on liquidity and purchasing power and through reduced growth in the commercial arena, both within the UAE and in our international markets. In order to mitigate and manage these risks, we have initiated certain operational steps and made commensurate alterations to our corporate strategy. We are aware of the enormous responsibility we carry on behalf of our shareholders, and shall continue to uphold the highest standards of corporate governance, as we have done so far, to safeguard their interests. I would also like to take this opportunity to emphasise the Corporation’s sincere gratitude to the leadership and government of the UAE for their continued support of the Corporation, and also compliment them on the astute fiscal and structural macro-economic m easures which have been introduced to ensure sustained prosperity and growth in the UAE.Despite the global market’s volatility amidst one of the worst global financial crises since the 1930s, we have been able to maintain, and in certain spheres improve on, our growth trajectory in terms of financial and operational parameters. We registered 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both m on the astute fiscal and structural macro-economic measures which have been wth in the UAE.

Mohammad Hassan Omran Chairman 01 January 2011

Mohammad Hassan Omran Chairman

BOARD OF DIRECTORS AND EXECUTIVE COMMITTEE

conomic environment that surrounded Etisalatâ&#x20AC;&#x2122;s activities during this year Despite the global marketâ&#x20AC;&#x2122;s volatility amidst one of the word 22% growth in revenue and 19% in our profits against those of the last fiscal year, with our aggregated subscribers crossing 80 million across 17 countries. On a compounded annual growth rate (CAGR), our Group revenue and net profit have both grown by 26% over the last four years. We are aware that this ongoing financial crisis may indirectly affect our growth in the mid term due to its impact on

H.E. Mohammad Hassan Omran Chairman Chairman Executive Committee

H.E. Khalaf Bin Ahmed Al Otaiba Vice Chairman

H.E. Sheikh Ahmed Mohammad Sultan Bin Suroor Al Dhaheri Member Member Executive Committee

H.E. Dr. Omar Mohammad Bin Sulaiman Member Member Executive Committee

H.E. Abdul Rehman Al Rostomani Member

H.E. Eisa Bin Nasser Al Serkal Member Member Executive Committee

H.E. Saeed Mohamed Al Sharid Member

H.E. Hamad Mohammad Al Hurr Al Suweidi Member

H.E. Mubarak Rashed Al Mansoori Member Member Executive Committee

H.E. Soud Ahmad Abdulrahman Baâ&#x20AC;&#x2122;alawy Member

H.E. Omar Saif Bin Mohammad Al Huraiz Member

Etisalat Group CSR Pillars

We believe in five core areas Education is the right for all AdvancingThought and Society

Health Protecting the Nation Health

Environment To maintain sustainable environment for generation to come

Special Needs Integration into Society

Sport Talents to Society.

Etisalat Group CSR Pillars

EDUCATION is the right for all Advancing Thought and Society

Education is the right for all AdvancingThought and Society

rnet access in the UAE. Etisalat also has a certain number of local subsidiaries including E-marine (100%) which is involved in submarine cable

ee cancelled Etisalat's monopoly and in October 2004 the Telecom Regulatory Authority (TRA) was set up to oversee the introduction of competition and manage the frequency spectrum in the country.

Emirates Integrated Telecommunications Company (EITC), the country second telecommunications operator, was licensed in February 2006 to operate fixed, mobile, Internet

As per the new telecom policy drawn by the TRA, EITC has to pay an upfront license fee of AED 124.5 mn whereas Etisalat does not, and both operators will have to pay AED 1 mn as renewal fee annually. EITC is expected to start operations in the second half of 2006.

rnet access in the UAE. Etisalat also has a certain number of local subsidiaries including E-marine (100%) which is involved in submarine cable

ee cancelled Etisalat's monopoly and in October 2004 the Telecom Regulatory Authority (TRA) was set up to oversee the introduction of competition and manage the frequency spectrum in the country.

Emirates Integrated Telecommunications Company (EITC), the country second telecommunications operator, was li

Emirates Integrated Telecommunications Company (EITC), the country second telecommunications operator, was licensed in February 2006 to operate fixed, mobile, Internet pfront

license fee of AED 124.5 mn whereas Etisalat does not, and both operators will have to pay AED 1 mn as renewal fee annually. EITC is expected to start operations in the second half of 2006.

Etisalat Group CSR Pillars

HEALTH Protecting the Nation Health