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TABLE OF CONTENTS professional advice from shelly-ann fraser-pryce PAGE 5
3 icwi’s 44th Annual Awards Ceremony On June 18th ICWI hosted its 44th Annual Award Ceremony which recognised staff for their long service and acknowledged others for their outstanding achievements.
6 icwi olympics The ICWI administration knows that all work and no play makes Jack a dull boy. With that in mind, each year they budget some time and money for the employees to showcase their many talents in what is dubbed ‘The ICWI Olympics’.
10 DISASTER PREPAREDNESS & EMERGENCY TRAINING. ARE YOU PREPARED? Jamaica, based solely on its location, is exposed to natural hazards such as earthquakes, flooding, storms and hurricanes. Other hazards which affect us include fire and explosions. Recently, we have seen how exposure to chemical hazards can disrupt our daily lives and affect our health.
ICWI’s 44 annual Awards ceremony
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th
O
n June 18th, ICWI hosted its 44th Annual Awards Ceremony which recognised staff for their long service and acknowledged others for their outstanding achievements. The Ceremony which had been traditionally held at The Jamaica Pegasus was relocated to the Knutsford Court Hotel due to the Company’s increase in size. At 4:30 p.m., employees were seated and the Master of Ceremonies, Vice President Samantha Samuda signalled the start of the Ceremony. The National Anthem was then performed by The University of the West Indies Panoridim Steel Orchestra. Following this performance, the Rt. Reverend Robert Thompson Suffragan Bishop of Kingston, was invited to give the invocation. Following this, President Paul Lalor gave the opening remarks. This year the awardees were introduced by Alrea Washington Hoilett, Quality Assurance Manager, and Sandra Johnson,Vice President. The pair read short profiles that captured the personalities and work ethics of all the
awardees. Vice President Patrick Williams, Director Mark Roberts, Vice President Moreen Marks and Chairman The Hon. Dennis Lalor, all made the presentations to those being awarded for five, ten, fifteen, twenty, thirty and thirtyfive years respectively. The Chairman presented special awards to Chopie Brown and Gretchen Garriques both of whom retired this year. Samantha Samuda presented the Most Improved Agent of the Year to Hanika Stultz and The Qubert Gordon Agent of the Year Award to Rema Steele. The Signature Sales Leader Award for 2012 was copped by Ocho Rios Customer Service Representative Fabian Whyte, while Marcia Hewitt was named the first Star Achiever of the Year. Paul Lalor then made the presentations for Employee of the Year. Gordon Wong from the Finance Department was the second runner-up, while Anneika Hannan, also from the Finance Department was the first runner-up.The Employee of the Year 2012 was Angelene Rhone of the Mandeville branch.
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Screams of excitement were heard as members of the winning profit centre made their way to the stage to be handed the President’s Shield, presented by the guest speaker Shelly-Ann Fraser- Pryce. The excitement of the evening came when two time Olympic gold medalist Shelly-Ann Fraser-Pryce was announced as the surprise guest speaker. As a successful athlete, she highlighted how being professional and disciplined with her athletics helped her realise success. After Shelly-Ann’s presentation, it was time to announce the much anticipated Profit Centre of the Year. The Montego Bay branch, along with its sub-branches Lucea, Savanna-la-Mar and Falmouth, were announced as the winners. Screams of excitement were heard as members of the winning profit centre made their way to the stage to be handed the President’s Shield, presented by the guest speaker, Shelly-Ann Fraser Pryce. Portmore Branch Manager Shanett Facey, then gave the reply on behalf of the awardees. Before the conclusion of the Ceremony, Paul Lalor gave the Vote of Thanks to all who participated in making yet another Annual Awards Ceremony successful. At the end of the Ceremony, employees and guests enjoyed the buffet line and cheerful music provided by the Orchestra. Others got their cameras ready to take photos with ShellyAnn. There is no doubt that the evening brought the ICWI family closer together.
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PROFESSIONAL ADVICE FROM
SHELLY-ANN FRASER-PRYCE
• Always do something the ‘others’ are not doing – go the extra mile, make a difference, go ‘Above & Beyond’. If you are doing the same thing your ‘neighbour’ is doing, what makes you different? • Social Media – like everything in life, there is a time and a place for everything. Surfing the web, tweeting and checking your friends on Facebook, are not to be done when at work. When you are at work, you are there to work. Customers, whether internal or external, do not want to feel as though they are second place when they sit in front of you don’t get distracted by social media in the workplace – it can wait! • Set annual goals – whether personal or professional, write them down at the beginning of the year and work hard towards them each and every day. • Stay focused – hard work always pays off in the end • Prepare – get an early start; mentally prepare yourself for the day ahead, and plan accordingly. • Be mindful of the friends you keep- be aware that your friends may not always have your best interest at heart; surround yourself with persons who are your true friends, after all, “you are the company you keep”.
Team ICWI would like to thank our Olympic Champion, the ‘Pocket Rocket’, Shelly-Ann Fraser-Pryce for her words of encouragement and advice. She is truly an inspiration to all.
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ICWI Olympics
T
he ICWI administration knows that all work and no play makes Jack a dull boy. With that in mind, each year they budget some time and money for the employees to showcase their many talents in what is dubbed ‘The ICWI Olympics’. This year was no different and as soon as the announcement was made, there was a noticeable buzz and warmth among the employees.
To make the activities more fun and intense, the Olympics Committee employed the competitive approach, and staff members were divided into four groups which were later named, Silent Assassins, Golden Warriors, Renegades and Dynamites. This approach meant that after 4:30 p.m. while olympic activities were in progress, if you were not teammates, then you were adversaries. The Scavenger Hunt was the ice-breaking event and Golden Warriors were sure to set the winning stage as they did not hesitate to dominate. Renegades seemed to be a team of readers, as it appears they were the only team to have read the last newsletter, and saw that there was a picture competition from which they could earn points. On the other hand, Dynamites demonstrated their strength in numbers as they won both Head Office and Branch Sudoku games. Not to be outdone, Silent Assassins stepped
out of their silent, but deadly zone, to dominate the hoops competition. One of their team members remarked, “it’s just physics”. Golden Warriors won the Kalooki, Ludo, baking and penalty shoot-out competitions. Then there was Montego Bay Ludo and French Dominoes, which were copped by Silent Assassins. Dynamites won the Head Office and Mandeville Domino Tournament, while Renegades won Scrabble, Montego Bay Dominoes and Branch French Dominoes. It would not be an ICWI Olympics without activities involving some aspects of the Company’s business, after all, they need to be sure that their employees are true ICWI PROs. This was demonstrated in the parallel parking competition by Neville Warner’s (Golden Warrior) taxi-style parking; obviously he is a good Road Eagle...or is he? The quiz competition tested the participants on general knowledge as well as Company facts. The rivalry was so heated that it set off the fire alarm and the building had to be evacuated. It was later discovered that the alarm was set off by popcorn in the microwave on the 5th floor. Stay tuned for the exciting finale in the next newsletter.
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ICWI Olympics Scavenger Hunt
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n Friday April 26, the 3rd annual ICWI Olympics kicked off with its first ever Scavenger Hunt. This event pitted five representatives from each of the four teams (Dynamites, Golden Warriors, Renegades and Silent Assassins) against each other for what turned out to be a very exciting day of intense competition in the office.
8 The rules for the Hunt were laid out:
8 questions/riddles/tasks would be issued at various times throughout the day. All members of the team were allowed to help, but only one of the five designated Hunters could submit the answers or complete the tasks. At the end of the day, the teams would receive their lists for the Hunt and the Hunt would begin. The Scavenger Hunt started out peacefully enough.
The first question came at 8:30 a.m. – “What is the sum of the digits on the President’s licence plate?” A quick check on UnderWriter allowed all the teams to get their answers to this first question in without a problem. Question 2 came an hour later. “How many portraits are hanging in the Boardroom?” Before you could blink, persons began to dash across the sixth floor as each of the teams tried to be the first to the Boardroom to make a count and then sprint back to their computers to email their answers. Riddle 3, “With pointed fangs I sit in wait, With piercing force I dole out fate, Over bloodless victims I proclaim my might, Eternally bound by a single bite, What am I?” required a bit more thought, or as some teams managed to figured out, a quick search on Google. The answer – a stapler! Who would have thought? The fourth activity required the Hunters to get a little more intimate with our President. After a hard week at work, what better way to end it than with a back rub? The first team to submit a photo of one of their members giving Mr. Lalor a back rub would claim the points. Andre Lawrence from the Finance Department and Team Silent Assassins was the first person to get up close and personal with the President. For the fifth task, three Hunters from each team were required to take a picture with lunches from Burger King, KFC and a box lunch, so they lay in wait outside the lunch room door trying to hijack the necessary meals. Riddle 6 and 8 were answered quickly and easily, but task #7 caused quite the stir. A list of parking space numbers was given and the Hunters had to identify the occupants.
Some persons raced outside and began to run laps around the parking lot only to find that most of the listed parking spaces were assigned to First Global. Others searched their email for the latest parking assignment listing (which had been revised a few times). Everyone had different answers and no one had the right answers, not even the organisers. At 5:00 p.m., the teams assembled on the back porch where they were instructed to find their Hunt lists which were hidden under desks on the ground floor. Once the lists were found, the teams had 30 minutes to complete the Hunt. This is when chaos ensued. The 20 Scavengers, along with help from numerous other team members, began scrambling to collect all the necessary items. Desk drawers were rummaged while looking for orange highlighters, pink paper clips and blue rubber bands. Cars had to be moved in a hurry to get pictures with three cars from each team parked side by side, and when a certain team could not find 5 members in the same colour shirt in order to take a picture, they resorted to “borrowing” a few yellow shirts from the HR Department. Things started to get really desperate when the teams had to find $100 in one dollar coins. A certain person, who shall remain nameless (but whose initials are MM), was even caught stealing from an opposing team while they were counting their coins. Once all items were collected and pictures taken, the teams rushed to the judges to count their items and tally their points. In the end, Team Golden Warriors emerged as the winners of what was considered by all to be a very successful Scavenger Hunt.
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THEME FRIDAYS In an effort to add a little cheer and brighten everyone’s mood at the end of the month, the Claims Department decided to dub the last Friday of every month “Theme Friday”. Here’s a look at how the Claims Department chose to put smiles on everyone’s faces during this quarter.
April – “Funny Hat Friday”
June – “Wig Friday”
May – “Support Staff Day” – The Bearers and Office Attendants were recognised by the Claims Department for their invaluable contribution to the Department’s day-to-day operations.
The Montego Bay Branch also decided to get in on the “Theme Friday” action with their “Hat and Tie Day” and “Coloured PRO Day”. On “Coloured PRO Day”, the Underwriting staff were “Red PROs”, the Claims staff were “Black PROs” and the Accounts staff were “Blue PROs”.
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DISASTER PREPAREDNESS & EMERGENCY TRAINING. ARE YOU PREPARED?
J
amaica based solely on its location is exposed to natural hazards such as earthquakes, flooding, storms and hurricanes. Other hazards which affect us include fire and explosions. Recently we have seen how exposure to chemical hazards can disrupt our daily lives and affect our health. It is often said that if you fail to plan, plan to fail. Failure to put plans in place could leave you
helpless in the wake of a disaster. Having an effective emergency plan helps to ensure that an organisation or a country is able to function in the event of a disaster. The objective of a Disaster Preparedness and Emergency Seminar is to provide relevant information which can be used to develop an appropriate plan of action. It allows an organisation to determine their level of vulnerability, and better assess and manage their risk.
11 Preparation is key. We may never know when an earthquake will strike but being informed and having the following items in your survival kit can help you to cope:
Flashlight and extra batteries Portable radio and extra batteries First aid kit Clean water Fire extinguisher Adjustable wrench to turn off gas and water pipes Canned and dried foods Manual can opener On June 10th and 11th, La Maison Property Services Limited hosted a Disaster Preparedness and Emergency seminar at their office located in the New Kingston Shopping Centre. Participants included staff from the various ICWI branches and the First Global Group. Presentations were made by team members from the Office of Disaster Preparedness and Emergency Management (ODPEM) and the Jamaica Fire Brigade. Both sets of presenters reminded the group of the importance of reviewing and revising emergency plans periodically to ensure its effectiveness. And as some reflected on the plans currently in place in their offices, food for thought was given to the emergency plans in force for their homes. We have seen how an earthquake can bring devastation to country, as in the case of our Caribbean neighbour Haiti in January 2010. The last major quake to rock Jamaica was in January 1993. But how many persons recall what it was like to feel the earth shake beneath their feet? Or see building structures sway, almost kissing the ground? How prepared are we to face a major earthquake? Here are some points to note. During an earthquake, stay calm and try to find a place of safety. If you are inside, the safest practice is to stand in a doorway or to couch under a sturdy table or desk, away from windows or any glass structure. Use your hands to cover your head. If outdoors, try to find an open space. Stay
away from buildings, trees and power lines which may cause injury if they fall. If traveling in a vehicle, find a safe place to stop. Do not stop by underpasses or overpasses; drive away and stop in a safe place. As soon as the shaking has ceased, evacuate the building. Take care to inspect the exterior of the building for cracks in the walls, and any shift in pillars or posts. If any major cracks are noticed, do not re-enter the building until it is inspected by the relevant authorities. Check for any injured parties and provide first aid as necessary. Do not move seriously injured persons unless they are in danger of further injury. Check for safety hazards such as gas or water leaks, downed power lines and fires. Until you are sure there is no gas leak, refrain from using lighters, matches, open flame or electrical switches. Be prepared for aftershocks. Another element that is important to have is home and contents insurance. The right insurance coverage can be instrumental in how soon one gets back on their feet. If you have an insurance policy, review it annually and speak to a representative to ensure that you are adequately covered. If you don’t, it is something you need to consider adding to you survival kit. Remember a disaster can strike anytime and anywhere. So be prepared.
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staff movements
NEW STAFF NEW STAFF A warm welcome is extended to the following employees who joined me is extended to the following employees who joined the ICWI family during the period April to June 2013. o June 2013. A warm welcome is extended to the following employees who joined the ICWI family during the
Welcome:
period April to June 2013.
It isService with regret that we bid goodbye to the following persons durin Sanjay Bailey - Customer Erica Gray - Finance
Stanece Grant - Claims
of 2013, and wish them prosperity in their future undertakings: Threece Stewart Customer Service Rep.– Claims Depa Monique Woolcock Customer Service Rep. - Claims Depa Heather Chung Unit Leader – Claims Department Brian Grossett Branch Supervisor – Portmore Marguerite Phillips Property Manager – HR & Administra
MILESTONES
Andre Lawrence - Finance
Naverdean Henry - Legal
Jonelle Alston - MIS ACADEMIC ACHIEVEMENTS
ACADEMIC ACHIEVEMENTS: Congratulations to the following members of staff who were successful in their Examinations.
CII Exams Trecate Yong Marcia Hewitt Annette Pryce Hinds Marsha Clayton Samantha Henry
Stanece Grant Sanjay Bailey Claims Customer Service
Insurance Technician Exam Dermaine Da’Silva
Sanjay Bailey Customer Service Finance
ACII ACII Designation Designation Congratulations Congratulation to Trecate Yong to ofTrecate Yon Limited on achieving the ACII ICWI (Cayman) 2013. Limited on achieving the ACII designation in June 2013.
Erica Gray
Fin
Andre Lawrence
Trecate Yong Naverdean Henry EXAMINATION NEWS Jonelle Alston PROFESSIONAL
Finance
who were successful in t Legal Congratulations to the following members of staff MIS CII Exam
Insurance Technician Exam
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Happy Retirement The Directors, Managers and Staff of ICWI congratulate Chopie Brown and Gretchen Garriques on reaching the milestone of their retirement from ICWI. Chopie for thirty-four (34) years and Gretchen for thirty-three (33) years. Their hard work and diligence have greatly benefitted the Chopie Brown Company, and we hope that the current Chopie Brown employees at ICWIGretchen will strive Garriques to follow their stellar example. The Directors, Managers and Staff of ICWI congratulate Chopie Brown and Gretchen Garriques on reaching the milestone of their retirement from ICWI. While they retired earlier this year, they will be missed, as they will continue with the We have enjoyed working with them for not a combine 67 years - Chopie thirty-four (34) years and Company on contract. Gretchen thirty-three (33) years. Their hard work and diligence has greatly benefitted the Company, and we hope that the current employees at ICWI will strive to follow their stellar example. While they retired in 2013, they will not be missed, as they will continue with the Company on contract. Gretchen Garriques
Gretchen Garriques
ratulate Chopie Brown and Gretchen Garriques m ICWI. Happy Birthday to all members of staff who celebrated birthdays
during the second quarter of 2013.
ne 67 years - Chopie thirty-four (34) years and k and diligence has greatly benefitted the s at ICWI will strive to follow their stellar
Transfers:
departures:
Lashana Bowen-Kitson was It is with regret that we bid goodbye to the following persons during the transferred from the Human second quarter of 2013, and wish them prosperity in their future undertakings: d, as they will continue with the Company on Resource Department OurThreece deepest sympathies to the following members of staff on– the to the Customer Service Stewart - Customer Service Representative Claims Department passing of their loved ones: Department. Monique Woolcock - Customer Service Representative - Claims Department Samantha on the passingDepartment of her grandmother Heather Chung - Samuda Unit Leader – Claims Grossett Stephen Holland the passing of his mother Brian - Branchon Supervisor – Portmore Veronica Loathian on the passing her&mother Marguerite Phillips - Property Manager –ofHR Administration f staff who celebrated birthdays
.
When someone you love becomes a memory, that memory becomes a wonderful treasure to always hold in your heart.
athies to the following members of staff on the ed ones: ha Samuda on the passing of her grandmother n Holland on the passing of his mother
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Congratulations to the following members of staff who welcomed new born ba
family. Hatches:
Congratulations to the following members of staff who welcomed new born babies to their family.
Congratulations to the following members of staff who welcomed babies into ongratulations to the following members of staff who their family:
C
welcomed
family. son of Jeneil Chang - Customer Department to the following members ofService staff who welcomed new born babies to their CongratulationsLiam, family.
Kylee, daughter of Felicia Campbell-Baxter - Customer Service Department Rolando, son of Nateisha Morant - Finance Department Lily, daughter of Wayne Johnson - St. Maarten Branch
Liam
Liam
son of Jeneil Chang
son of Jeneil Chang Customer Service Department Customer Service Department
Kylee daughter of Felicia Campbell B
Kylee daughter of Customer Felicia Campbell ServiceBaxter Department
Customer Service Department
Liam
Liam
Kylee
son of Jeneil Chang Kylee daughter of Felicia Campbell Baxter son of Jeneil Chang daughter of Felici Customer Service Department Customer Service Department
Liam
Kylee
Customer Service Department
Customer Service Departm
Rolando sonRolando ofRolando Nateisha Morant son of
………… daughter of Wayne Johnson Lily Nateisha Morant ………… daughter of Wayne Johnso Finance Department St. Maarten Branch Finance Department St. Maarten Branch
Rolando son of
Nateisha Morant
Happy Birthday:
Finance Department
………… daughter of Wayne Johnson
condolences:
St. Maarten Branch
Happy Birthday to all members ofson of Nateisha Our deepest sympathies to the following members of staff on Morant daughter staff who celebrated birthdays the passing of their loved ones: St. Maarten Branch during the secondFinance quarter ofDepartment 2013. Samantha Samuda on the passing of her grandmother Stephen Holland on the passing of his mother Veronica Loathian on the passing of her mother
Rolando
…………
When someone you love becomes a memory, that memory becomes a wonderful treasure to always hold in your heart.
of
and change their high-risk behaviour. The process seeks to dev
peersfor to action achieveby a desired behaviour change. ICWI The National Work Place Policy on HIV/AIDS is a framework government, employers andhas 15recently Anikey as peer educators. Theyeffects are expected to disseminate employees to deal effectively with HIV/AIDS in the workplace. The policy details the of HIV/AIDS on in through abstinence, mutual fidelity and proper condom use. the most productive segment of the workforce. Additionally, the problems associated with HIV/AIDS are outlined and depict the negative implications they hold forThe production and national needs of employees with development. HIV/AIDS extendProper far beyond drug education of the disease will benefit all stakeholders in thelearn society by safeguarding production and they are infected need psychological supportnational to cope with development. It is expected that the policy will assist in thedisease. development of a and caring, supportive and addressing t Psychological social support involves coworkers, family and friends. responsible working environment that will protect all workers, reduce HIV/AIDS related stigma and The National Work Place Policy on HIV/AIDS is a discrimination and further reduce the transmission of HIV/AIDS. The workplace is an appropriate setting to HIV began one person at a time and it will end with one pers framework for action by government, employers and actively promote awareness education and training. employees to deal effectively with HIV/AIDS in the
HIV/AIDS policy
workplace.The policy details the effects of HIV/AIDS on the
The policy recommends each organization selects an appropriate peer educator. This involves the most productive segment that of the workforce. Additionally, the problems associatedtowith HIV/AIDS are outlined training of employees facilitate discussions withandtheir coworkers through encouraging them to examine depict the negative implications they hold for production and change their high-risk behaviour. The process seeks to develop and hone skills necessary to motivate and national development. Proper education of the disease peers to achieve a desiredinbehaviour ICWI has recently selected Kerry Campbell and Danielle will benefit all stakeholders the societychange. by safeguarding Anikey as peer They are expected to disseminate information about HIV/AIDS prevention production and educators. national development. It is expected that the policy will assist in the development of a caring, through abstinence, mutual fidelity and proper condom use.
supportive and responsible working environment that will protect all workers, reduce HIV/AIDS related stigma and The needs of employees with HIV/AIDS extend far beyond drugs and health care. Those who suspect or discrimination and further reduce the transmission of HIV/ learn they infectedis need psychological support AIDS. Theare workplace an appropriate setting to activelyto cope with the implications of having a life-threatening promotePsychological awareness education and training. disease. and social support involves addressing the fear of being ostracized by peers,
coworkers, family and friends.
The policy recommends that each organization selects an appropriate peer educator. This involves the training of HIV began one persondiscussions at a timewith andtheir it will end with one person a time, we all have a role to play ! Kerry Campbell Written by: at employees to facilitate coworkers through encouraging them to examine and change their high-risk behaviour. The process seeks to develop and hone skills necessary to motivate peers to achieve a desired behaviour change. ICWI has recently selected Kerry Campbell and Danielle Anikey as peer educators. They are expected to disseminate information about HIV/ AIDS prevention through abstinence, mutual fidelity and proper condom use. The needs of employees with HIV/AIDS extend far beyond drugs and health care.Those who suspect or learn they are infected need psychological support to cope with the implications of having a life-threatening disease. Psychological and social support involves addressing the fear of being ostracized by peers, coworkers, family and friends. HIV began one person at a time and it will end with one person at a time, we all have a role to play!
Written by: Kerry Campbell
“Don’t Guess . . . Get your Test!” For further information, please contact Rosemarie Wilks at rwilks@icwi.com or ext. 2154 or Samantha Samuda at ssamuda@icwi.com or ext. 2162.
2 St. Lucia Avenue Kingston 5 Jamaica W.I. Tel: (876) 926-9040-7 Fax: (876) 960-6918 direct@icwi.com www.icwi.com
Suites 11-13 Technology Innovation Centre University of Technology 237 Old Hope Road Kingston 6 (876) 970 5657 kendra@joinemedia.com