Pieter Jan Stappers

Researcher, Facilitator, Co-Creator New Roles for Designers and Others

Pieter Jan Stappers Challenge the future

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IDE in Delft

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IDE in Delft TU Delft Industrial Design Engineering Started 1965 By now 4500 alumni Currently 2100 students: 1300 Bachelor 700 Master 100 PhD 200 staff (including 100 design research)

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Originally, product design‌

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since 1965, IDE in Delft has had

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since 1965, IDE in Delft has had

since 2003, MSc programs specialize in strategy

user interaction

technology integration

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For example… co-branding strategies

getting grandma online

H2 powered scooter

since 2003, MSc programs specialize in strategy

user interaction

technology integration

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ID-StudioLab Started 2001 A design research community of 60 researchers teachers support staff students (MSc, PhD) “User-centered & design driven”

What I will be trying to say: “designing” is no longer only for “designers” “designers” no longer only do “designing” “users” are no longer just “using”

NB there are no ‘good’ words for these roles Challenge the future

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Some people I’ve worked with on this

Liz Sanders

Froukje Sleeswijk Visser

Daniel Saakes

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History

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How it all began‌

Now it’s changing

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The user changes

(2) The participating user

(1) The making user

(3) Who are these users?

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The making user

The participating user from designing for users to designing with users (mostly by designers) The user is expert of his experience

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The participating user: When? Ever earlier!

The participating user: Why? It pays off

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The participating user: tools & techniques‌ to observe

The participating user: tools & techniques‌ to observe to reflect

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The participating user: tools & techniques‌ to observe to reflect to remember

The participating user: tools & techniques‌ to observe to reflect to remember to express

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The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss

The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss

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The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss to dream ahead

Challenge the future 26 Ina Roubos, UMCU

The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss to dream ahead

Liz Sanders, 27 NBBJ

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The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss to dream ahead

Ina Roubos, UMCU Challenge the future

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The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss to dream ahead to analyse

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The participating user: tools & techniques‌ to observe to reflect to remember to express to discuss to dream ahead to analyse to communicate

The participating user: principles…

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The participating user: principles… knowledge lies ‘under water’

The participating user: principles… knowledge lies ‘under water’ find their questions

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The participating user: principles… knowledge lies ‘under water’ find their questions use their language

Bas van Eijndhoven, 4Building Challenge the future 34

The participating user: principles… knowledge lies ‘under water’ find their questions use their language give them initiative learning through making

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The participating user: principles… knowledge lies ‘under water’ find their questions use their language give them initiative learning through making

Sanders &Challenge Stappers (2008) the future 36

The participating user: principles… knowledge lies ‘under water’ find their questions use their language give them initiative learning through making creating insight takes time fact->value->meaning now->past->future

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The participating user: principles… knowledge lies ‘under water’ find their questions use their language give them initiative learning through making creating insight takes time

The participating user: principles… knowledge lies ‘under water’ find their questions use their language give them initiative learning through making creating insight takes time fact->value->meaning now->past->future

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The participating user: why? It pays back…

Participants learn from codesign Expertise continues to develop Some take initiatives beyond

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Who are these users?

Who are these users? understand ‘the social’ involve the others

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Who are these users? understand ‘the social’ involve the others

About that ‘user’ word…

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About that ‘user’ word…

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About that ‘user’ word…

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Where designers are going

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The design manager

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The culture critic

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The design researcher

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The design researcher

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The design researcher

Crowdsourcing for ethnography, Brian Tidball

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The design facilitator

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The meta-designer

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The meta-designer

Daniel Saakes

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The meta-designer

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The meta-designer

Daniel Saakes

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And design education?

And design education?

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And design education?

And design education?

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And design education?

So what I was trying to say: “designing” is no longer only for “designers” “designers” no longer only do “designing” “users” are no longer just “using” who gets or takes initiative? (client, designer, user…) who participates how? (client, designer, user…) what is being designed? (product, service, experience, value, social effect, benefit, interaction, meaning, function, …, …)

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Thank you