Fastest Growing Logistics & Supply Chain service providers in 2021 by Business Connect

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Editor’s Note No successful business can ever deny the significance of logistics & supply chain services that bridge the gap between customers and suppliers. Irrespective of the size of a business, this industry facilitates growth and expansion across the local as well as global market, since frugality and time-optimization are the benefits that add substance to any business. Efficient logistics and supply chain management can be transformative and can easily turn the tables in favour of any business and here, enhanced customer experience plays a prominent role. But this industry is majorly plagued by a plethora of issues such as lack of transparency, manual processes, unreliability, lack of real-time data availability and a lot more. Hence, the need of the hour is for some futuristic solutions that can make a huge difference for businesses as well as end consumers in this space.

For the last month of summer, the logistics and supply chain industry is under the spotlight!

Acknowledging the pain points of this sector, many players have dipped their feet here with their innovative and exceptional services. And like always, Business Connect came forward to recognize the remarkable efforts of some insightful business leaders from the logistics and supply chain industry that has concluded in the formation of this spectacular ‘read’. Fastest Growing Logistics & Supply Chain service providers in 2021— has it all! With the tech innovations stimulating gargantuan waves in this industry, the companies featured in this neoteric edition strive to shatter the barriers in the road to success for the businesses. Be it digital twins, or Blockchain, or supply chain visibility— these enterprises effortlessly resonate with the technology trends to be substantive in the best possible manner. No doubt, we are thrilled to present this issue to our global readership to dispense the seeds of awareness about the revolutionary changes occurring in this space, headed by some eminent leaders. Moreover, this exceptional edition has a collective of your favourite sections that are enriched with some stimulating content to boost your entrepreneurial spirits. A mix of some enticing success stories where the triumphs of each company have been highlighted excitingly to establish better engagement between this publication and the readers. So, look into our extraordinary picks from the business fraternity, that have been flagging their names in their respective space while inspiring the aspiring entrepreneurs as well as the business community with their optimism, insights, leadership, values and a lot more. Here on the cover page, you will find the vignette of a company— Sampark Global Logistics founded by Pradman Krishan Ganjoo who was in an exclusive conversation with our team to spotlight some exemplary business insights. Owing to his committed zeal to take his business venture to greater heights, Sampark Global has now become a hallmark of the trade of the logistics sector. With an excellent service record and highlydisciplined services, this industry player makes justice to on-time deliveries of urgent and high-value consignments. The services are intensely aligned with its exclusive mission to provide cargo express services to its end clients who are steering highly sensitive businesses. The inclusion of flexibility, intuitiveness, and decisiveness has made it a preferred logistics partner for a plethora of megacorps, and a worthy mention to be on the front page of this publication. Thus, just grab a hard copy of this brand-new edition and relish this fascinating read on rainy days while sipping your tea or coffee. We are sure that the inclusion of some informative articles fervently written by our ingenious team of writers will keep you glued to this magazine for long hours. Business Connect believes that it is doing justice to its mission to seek and publish triumph tales of discerning leaders, energetic doers, pioneers, etc. while providing motivational insights on a variety of subjects. Let us know how are we doing with your precious feedbacks!

Kajal Dobhal kajal@businessconnectindia.in

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Pradman Krishan Ganjoo Founder & CEO

PAGE No.

SAMPARK GLOBAL

AN EMINENT LOGISTICS SERVICE PROVIDER DRIVEN BY THE INGENUITY OF ITS ‘FOUNDING FATHER’

CONTENTS 18 Business Growth 8 Growing Businesses You Can Start With Less Than $100

20 Delex Cargo India Fastest emerging leader in logistics

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Cargopeople Clearing The Hassles of Logistics Industry

26 Lifestyle Things You Should Never Search on google to Stay Safe

28 Odyssey Logistics Leading the logistics industry in Pharmaceuticals

30 Central Cargo Relocations Your Perfect Business Partner and One Stop Solution for All Your Relocation Needs

34 Tourism Entrepreneurial ideas for people who love traveling

36 Keyline Creative Services A Single-Window Store for Multiple IT Solutions

38 Global C Global C is a leading project and development management firm

40 Innovation 5 Reasons Why “The Customer Is Always Right” Is Wrong

42 Gilco-Global Smart building mobility solution

44 Technology Smartphones are smartly tracking you So, Beware!

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SAMPARK GLOBAL An eminent logistics service provider driven by the ingenuity of its ‘founding father’

Kajal Dobhal | Business Connect n a case study of ‘The Journal of High Technology Management Research’, the entrepreneurial journey has been defined as a sheer process of neoteric business creation when an opportunity is transitioned into a real business. This study also claimed that ‘entrepreneurial intent towards a new opportunity emerges as collective actions for combining new resources to create new value’. Indeed, value creation is the foremost objective of a majority of ventures mushrooming globally. In most of the triumphant journeys, pioneering intent is the motive force behind the phenomenality. There are several luminaries across the business world, who have become the epitome of such praiseworthy traits mentioned in the above premise. Hence, we unveil an inspiring success story of a business leader who embarked on augmenting the stature of his first and foremost business venture from ‘zero to 100 Crore’. So, dive into an enticing read outlining a journey from ‘nothing to something to everything’! Integrity, discipline, and prudence are the archetypal values proposed by a visionary leader— Pradman Krishan Ganjoo. Where social impetus induced a myriad of impediments in his road to becoming an influential personality

today, he defied the odds with his incredible ability to deliver excellence enriched in style, sway and, of course, entrepreneurial intent. Staying committed to his vision to establish a successful business empire of his own, he kept walking against the tides. And now, he is a proud owner of his brainchild— Sampark Global Logistics Pvt LTD. Starting his venture from scratch in 2002, he was the pioneer to choose the name ‘Sampark’ and make it a ‘reputation’ in the logistics space. Mr Pradman strained every nerve to carve a global repute for his adored venture across the business landscape and carried out his well-established mission. Even after hailing from a not so favourable childhood where Pradman pursued his education while dwelling in a camp house, he attained his Bachelors of Legislative Law later and became a phenomenal leader with exemplary prowess. Beyond any doubt, his professional trajectory took a significant turn towards his destination to become a successful business tycoon, which has become a stirring story for many aspiring entrepreneurs.

OUTLINING THE BUSINESS PORTFOLIO

Sampark Global commenced its exclusive journey with a humble beginning from just one office chamber and one PC back in 2002. And now, it has expanded its service wings at PAN India level with 42-owned workstations, with a manpower of more than 500+ adept professionals. The past two decades has witnessed the resounding success of this organisation, making its firm presence in the list of unicorn organisations. Owing to the Founder’s committed zeal to take his business venture to greater heights, Sampark has now become a hallmark of the trade of the logistics sector. Predominantly, the unicorn organisation majorly renders premium logistics support to OEM companies (a major portion of its clientele). With an excellent service record and highlydisciplined services, Sampark Global makes justice regarding on-time deliveries of urgent and high-value consignments. The services are intensely aligned with its exclusive mission to provide cargo express services to their end clients who are steering highly sensitive businesses. As the company imparts its adored clientele with lucrative value generation, most of the OEM giants across the country have entrusted them with their customer loyalty for over a decade. Moreover, addressing its cosmopolitan presence, Pradman claims that the company’s years of flair and finesse backed with an enriched history have facilitated its growth across international markets. www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

“We have got collaborations with some of the giants in the international market for air and ocean freight. Sampark Global and its worldwide alliance form an extensive transportation network that spans the four corners of the globe,” continues the dynamic founder. ABOUT THE X-FACTOR

When it comes to proving its leading edge in the respective space, Sampark Global claims to understand the urgency and pulse of the manufacturing industry and serve it with an adequate and adept team of logisticians. The inclusion of flexibility, intuitiveness, and decisiveness has made them a preferred logistics partner for a plethora of megacorps. The adeptness of frontline managers as well as key account managers dealing with eminent customers helps the company to deliver efficiency in the most sophisticated manner. Moreover, Mr Pradman emphasizes that the involvement of swift and modern techniques and consideration of vendor & customer feedback have allow them to improve their service offerings effectively. Commenting on this aspect, he elucidates,“We exclusively ensure value-added services with no extra cost where we ensure flexibility for both pickups as well as deliveries. There is no consolidation of Loads at origin or destinations. We strive for absolute transparency in our operations. Additionally, we not only work as logistic service providers but also the logistics consultants. We have special cut-offs at the airport to uplift the shipments in a very short time where we are working 24×7×365 days. We set on board - carrier services and apart from using direct operational sources to uplift the shipments.

NONPAREIL BUSINESS PHILOSOPHY

In this direction, Sampark Global has a core philosophy to never compromise on the quality of the offered services reflecting its grandeur, asserts the Founder. The values and ethics of the organisation are majorly aligned with ensuring probity and integrity in their service portfolio. Moreover, apart from nurturing self-motivated individuals, the company runs its operations on a specially structured code of conduct that is highly valued by each employee. In light of highlighting his ‘success mantra’ for ensuring better business flows, he spoke that rendering customized services to clients can allow any organization to relish their loyalty! 13

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“I firmly reckon that personalized services are the need of the hour to take a venture to greater heights,” cited Mr Pradman. THE LUMINARY’S LEADERSHIP PERCEPTION

Across the business fraternity, different leaders describe leadership differently. And Mr Pradman’s career trajectory reveals that he was born to be an exceptional leader with exclusive insights. For him, being a leader is an in-built trait that is not a common phenomenon. He further adds that above all, an efficient leader possesses a specialized trait to identify the ‘pilotage’ qualities within other people as well and align their respective competencies in favour of his envisioned objectives.

“No one is perfect. It is all about accepting each other’s flaws and focussing on the suitable skills and talents to the exemplary outcomes in terms of a business. Every individual is borne with a unique skill-set, competencies or drawbacks. A leader must acknowledge the fait accompli that his efforts should not be inclined towards handpicking the perfect individual for a job, rather recognize relevant capabilities and utilize th em in a common direction.” In addition to the above premise, he advices the youths to get enlightened with their hidden talents or skills as early as possible in their lives, as it can bestow them with a bountiful of benefits to while taking the greater heights. Be it entrepreneurship or a 9 to 5 high-heeled job, acknowledgement of one’s passion is instrumental in the growth of the career, explains the exhilarating luminary.

EXEMPLARY INSIGHTS ON TECHDOMINANCE

Earlier, the logistics sector was highly unstructured where all the operations were performed manually. During the nascent stage of his career, Mr Pradman witnessed several impediments to tech adoption. But today, technology has significantly revamped this space as such, that it has become an indispensable part of Logistics operations.

“Technology has become a crucial aspect to stay ahead of the game in this industry. Syncing with this context, Sampark Global has ensured to leverage 75% well-equipped tech advances for better workflows. Furthermore, as an industry leader we are ceaselessly striving for more and more adaptation of latest technological advancement to synchronize with market trends,” conveys Mr Pradman. www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

R&D— THE GOLDEN KEY TO EXPONENTIAL GROWTH

From ideation to inception, R&D always ensures any venture with industry cognizance and trouble spots to be substantive in the best possible way. For Sampark Global as well, heavy reliance on R&D operations imparted an idea for ‘reverse marketing’. Mr Pradman affirmed that they were the pioneers of reverse marketing back in the late ’90s that culminated in effortless business nomination. And today, 99% of the ventures are operating with the concept of business nomination only. Thereby, R&D practices are at the core of the company’s existent service portfolio, paving its path to be India’s No.1 logistics service provider.

ACKNOWLEDGING THE PANDEMIC SCENARIO

“The unfortunate circumstances induced by the Covid-19 pandemic has taught us a multitude of valuable lessons. Firstly, it has accentuated the need of living a healthy lifestyle where our physical, as well as mental well being, has to be our priority. Secondly, in regard to the business ecosystem, who would have ever thought of remote working or work from home business model to run the operations effectively? We have learned that human beings have multi-faceted capabilities where we can perform, learn, or express several kinds of exertions. But above all, this unprecedented scenario has directed us to be more vigilant and conduct a well-disciplined life as the supremely intelligent beings!,” cited the Founder, acknowledging the current crisis.

REWARDING, ENGAGING AND MOTIVATING CULTURE

Sampark Global has always nurtured a work culture where discipline is a motive force alongside ensuring motivation, rewards, and recognition as the cornerstones of growth. The administration has always resonated with the notion to create an environment of holistic growth at personal as well as professional front for its workforce. From engaging Saturday discussions to gifting ‘iPhones’ to the employees as the festive bonus, the management under the auspices of Mr Pradman, leaves no stone unturned to ensure a culture of motivation and ebullience that has concluded in the thumping success of the organisation.

SAMPARK GLOBAL CHARITABLE TRUST — GIVING BACK TO SOCIETY

Filled with gratitude for the roaring success he has witnessed in his entrepreneurial journey so far, Mr Pradman’s intuitiveness prompted him to established his own NGO- Sampark Global Charitable Trust to help the underprivileged section of society in whichever possible way. His dedicated team of zestful volunteers is strenuously toiling to ensure education and feeding facilities to the children across the remote villages who are immensely deprived of the basic necessities of life. Even amid the glooms and dooms of the pandemic, they heavily contributed in the form of grocery kits and daily essentials to the indigent commonalities across the nation. All the outstanding CSR initiatives taken by Mr Pradman testify to his ingenuity as a humanitarian that is quite commendable.

GOLDEN FEATHERS IN THEIR CAP

Under the influential administration of its visionary leader, Sampark Global has bagged rewards and recognition from colossal industry players and government councils across the nation. A few of those noteworthy mentions highlighting the awards and certificates received by Mr Pradman as well as his brainchild have been enlisted below— • • • • • •

In 2012, Pradman K Ganjoo was conferred with ‘Bharat Gaurav Award’ by ‘Citizens Integration Peace Society’ for his distinguished services to the nation. Yet again in 2012, the Founder became the recipient of the Pride of India Award by the All India National Unity Council. In 2014, Indian Achiever’s Podium certified Sampark Global as — Most Reputed Logistics Service Provider with a PAN India presence. Bagged Global Excellence Award by Web pulse in 2018. Sampark Charitable Trust has received Indian Legend Award 2019 for its magnificent CSR activities. Moreover, Punjab Logistics, Pune Logistics and Mahindra Logistics have recognized Sampark Global as an excellent industry player in the Logistics space.

Owing to a lengthy list of the recognition showered on Sampark Global, we have featured only a few since the whole list couldn’t be curtailed in this article! As for the future, he has envisioned boosting his company’s global reach and be radically substantive to the big international markets with state-of-the-art logistics services. 15

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Business Growth

GROWING BUSINESSES YOU CAN START WITH LESS THAN $100

What’s the first thing that comes to your mind when you hear the word ” Business “? If that word is ‘money’, you have a physiologically ambitious personality. What if I re-word my question and ask, what amount of money comes to your mind when you think of business? By now your mind has already started thinking of a huge sum. Our mind is wired in a way that we connect the word business with a large sum of money. When you see things in a certain way, you deal with them similarly. Let us say, you bought a brand new mobile phone. A month later, someone gifted you a better phone. Now that you have two phones, you sell or give away your so-called old phone. If you closely look at this situation you’ll see that our perception towards things determines our action. What happens if we perceive business as something which requires a lot of money? Possibly we may never start one. But what if we tell you that there are numerous businesses that can be started with less than $ 100? Interesting isn’t it!

Let us look at these 8 exciting things you can start with less than $100.

CONSULTING Companies grow through research, advertising, production, investment, and networking. Corporate houses are always in search of people who can recommend ideas and suggestions to help them grow. All you need is a network of people to refer to, your own website and a professional business card. Based on your skills and the way you can help your customers, your business as a consultant grows.

BLOGGING If you have a flair in writing, your skills are highly valued in the job market. If you can build customers for a company through informative and creative writing skills, you will find yourself always in demand. All you need is to develop your writing skills and read a lot. You can contact a local newspaper, and write for them for free. Learn the skill to bind your readers and you will grow your business at an extraordinary speed.

YOUTUBER This is a trending business where everyone is trying their luck. You already have a smartphone with a camera. If you have ideas to prepare for an examination or teach a new recipe or if you know an unexplored place to travel you can make a video and upload it on youtube. There’s video everywhere. People are looking for great content, in marketing, education, medicine, engineering, entertainment and a lot more. If your video becomes popular, you will begin to get advertisements on your youtube page and this is a great source of earning.

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FREELANCING You can choose to work as a freelancer for various companies rather than being employed for one company. To start with you’ll need to see what you are good at. Next, you need to talk to the companies showcasing your skills. Initial few weeks or even months you may have to work for less money. Eventually, as you build your reputation, you will get more work. Freelancer needs to have their own laptops, materials and office space. These are generally done on a contract basis.

IRCTC AGENT Fill up the form online, submit your documents and you become an authorized IRCTC agent. You earn a commission for every railway ticket you book and a bonus for achieving the target.

MOBILE REPAIR Nearly everyone in the country has a phone. In-fact the trend is to keep multiple phones. If you can learn the skill of mobile repair, you will probably never fall short of customers. There are many videos and online courses that can teach you this skill at a very low cost.

TUTORING If you are a subject matter expert, becoming a tutor can be a really exciting job with almost no money. If you can develop some art of facilitating, and enhance the learning experiences of the students, you’ll find that there are many parents who are willing to hire your services.

RESUME WRITING Resume creates the first impression. Learn the art to build a professional-looking resume for the job seekers and you can get your business going. There are multiple resources available online to teach you this life skill with little or no cost at all.

TOUR GUIDE If you are familiar with your city, its history and have a good communication skills, you can begin as a tour guide. Visitors want someone with good background knowledge and the one who is honest and engaging. To start this business you will need to brush up on your English and get familiar with the history of the city and its monuments. 19

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Fastest emerging leader in logistics Indranil Roy | Business Connect

ith new geographies to cover and value-added, industry-specific service offerings to create to meet advancing shipper demand, “DELEX”, a licensed logistics and freight forwarding company takes pride in being regarded as one of the velocious emerging most reliable and affordable transportation service providers in the country.

The business development team, strongly supported by the key accounts’ management and operations teams have helped develop and retain popular customers from different industry segments. Samsung, HUL, Cipla, Mondeleze, Legrand, Hewlett Packard, Hindustan Petroleum Corporation Lube Oils Division, Various verticals of Reliance group, Piramal Enterprises, Wipro Industries etc., are some of the major customers of the company.

Srinivas Sattiraju, a highly committed energetic professional and a visionary personality, laid the company’s foundation in August 2009. Today, withover 800 professionals, the company is well positioned to offer a “one-stop shop” logistics solution to its customers helping them to achieve a competitive advantage in areas of productivity, efficiency, and responsiveness. The company has its corporate headquarters in Mumbai. “Delex” is a business idea that was actively developed and implemented into a successful business model using the extensive working experience in India logistics industry of Sattiraju.

Company Establishment The company started its business as a “delivery partner” of an Airline handling their Door-to-Door express product. The name “Delex” was derived by combining parts of the words “Deliver Express”, into Delex. In the first one year of inception, Delex developed an extensive distribution and delivery network connecting major towns and cities of India offering a wide range of Supply Chain services to its customers from the Indian industry.

N. Amrutesh Reddy of NDR Group is a valuable member of the company who deals with the policy initiatives related to the business promotion.

Company’s Mission & Uniqueness Delex motto is providing well developed and often customized, innovative, best-value and technology laced, Logistics Solutions and Services to the Indian Industry. Today, Delex has developed close associations with their customers to design and provide solutions customized to the requirements of specific industry customers, and because ofthis flexible approach, they have been able to provide unique services to solve a given business scenario that is not usually addressed by their existing service providers.

It is the first company, anywhere in the world to tie-up with a Passenger Airline and help launch a domestic Air Cargo Door to Door service, riding on the large, under-utilized belly capacity of a domestic airline. The company achieved the highest tonnages and was ranked second after a leading Domestic Express company that has its own cargo aircraft fleet based network. Services “same day delivery”, “Next business day deliveries” etc., innovative offerings introduced for the first time in the Indian market have helped revolutionize the domestic air cargo market in India, other innovative solution like round the clock pickups from Key Account customer locations, backed by a very efficient customer care enabled Delex to rapid growth.

Company’s Current Model The company specializes in supply chain management and are changing,innovating & customizing their services. After 9 years of existence in the Indian market, Delex has now emerged as a Full Service Domestic Logistics company, that provides complete suite of services, where it can become the single window partner for all domestic logistics requirements such as Domestic Air Cargo Door-To-Door across India, Surface Parcel delivery covering all major market locations of India, 3PL warehousing and inventory management solutions, line-feeding solutions, Forward Stocking Locations for Spares Logistics Management, IntraCity Last Mile Delivery Solutions using dedicated fleet deployment strategies or Biker based delivery solutions, and Delcart – Ecommerce Last mile SMART delivery services.

It is one of the first companies to provide EDI gateway based milestone updates and billing interface protocols with some of their global customers, thereby providing real-time track & trace and timely billing inputs to further integrate with customer business processes. The companies vionary actions and investment in robust kind of Information Technologies, along with multimodal transport solutions has helped in expansion of their business and clientele.

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more advanced/latest Ruby (+Rails) technology type of platforms to bring in higher efficiencies, Innovative Mobile App for Shipment pickup/delivery/update, Vehicle tracking system, Temperature monitoring system, Warehouse Management System, Web Services – Multiplatform.

Milestones and Achievements The company has reached a milestone in setting up an all India Air-Cargo Door-to-Door network consisting 350+ manpower, more than 100 vehicles, covering 3000+ pin codes within a record time of 60 days from inception of the company. The company is acquiring growth at an unprecedented rate by associating with at least 2 large, highly reputed MNC &large number of Indian Customers every year, from varied industry segments, which has helped in the expansion of their mutli-industry sector presence. The company has gained a competitive edge because most of the management team has stayed intact for the last 9 years, providing considerable stability in organization performance and consistent customer service delivery. Recently, the company was able to win a contract and implement a green field warehousing project for South Asia’s Largest Automobile Company TATA Motors at Uluberia, near Kolkata for spare parts ware housing operations, within 24 months from LOI comprising land acquisition, construction approvals, through to internal fitout and commencement of operations. Delex plans is to grow along with the same growth as the Indian Express cargo industry, that is witnessing >20% year-on-year growth in the domestic LTL distribution segment.

Srinivas Sattiraju CEO Delex Cargo India

Impact of GSTs The “reverse charge mechanism” is how the GST has made its impact on the transportation business, as the main input cost is fuel which is outside the purview of GST. For Delex which operates HUB and SPOKE model of Surface Parcel Services (Less than Truck Load – LTL) Cargo the abolition of Sales tax check post and removal of various forms and implementation of E-Way Bill for entry across states has helped in reducing the turnaround times of our trucks and the company has witnessed increased asset utilization owing to reduction in enroute delays. The Key challenges being faced by the company includes Fluctuating Fuel prices, Competitive pricing, Network Coverage, Trained Manpower at entry level. Latest Technology Delex is on the forefront to use the latest technology available to give its customer 24X7 service. Our primary Key Account Management (KAM) system is a single window solution for its clients, which operates 24x7 for managing the information flow and tracking. Key technology platforms that are in use by the company for streamlining the processes are:tailor-made ERP based on SQL database with a.Net front end., exploring

In addition to expanding the network, Delex has robust plans in place to launch a network of ELCs (Express Logistics Centers) at more than 8 cities on Delex existing country wide hub & spoke network that would help offer seamless 24x7 warehouse operations that are co-located with Delex line-haul network providing instant connectivity to client businesses. These ELCs shall be highly suitable for clients dealing with Spare Parts, Cold-chain products, High-Value FMCG products needing short connectivity lead times to the distribution network, Ecom fulfillment processing needs etc., besides offering space for providing Value Added Services (VAS) such as bundling, packing, re-packing, breakbulk etc., services. By gaining a deep understanding of the targeted markets, the competition, current local market trends, and by the successful execution of global marketing strategies the company is heading towards building a successful business empire.

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Cargopeople CLEARING THE HASSLES OF LOGISTICS INDUSTRY

Avishek Singh | Business Connect he transportation of goods has always been known to be a hectic task taken into consideration the never-ending hassles. We often get irritated by the thought of following cumbersome process. We have always yearned for an alternative that could provide ice-on-cake service. In recent years, a number of companies have emerged on the landscape of Indian logistics industry. Some of them have earned huge respect from their satisfied clients. Cargopeople is one such company that has been yielding top-notch service for many years.

The growing contribution of foreign trade has helped Indian economy become double since the last decade. Foreign trade represented 20% of the country’s Gross Domestic Product (GDP) in 2000, which increased to 42% in 2012. This development has been accompanied by a phenomenal rise in the volume of freight traffic movement. Being one of the largest consumer markets in the world, India’s logistics sector is driven by industries such as automobile, pharmaceuticals, Fast-moving consumer goods (FMCG) and retail. Furthermore, the government of India lays emphasis on increasing manufacturing and exports. This has made logistics an imperative sector to achieve the desired levels of development foreseen for the country.

infrastructure is the major bottleneck impacting the development of logistics and the efficient movement of cargo in the country. Cargopeople has been a force to reckon with during all these years of operation. History of associations with reputed organizations When we talk about the Domestic Cargo Transport Industry in India, it comprises of several modes including Roadways, Railways, Inland Waterways, Coastal Shipping and Airways, whereas transportation of goods to and from foreign territories is largely done through seaways and airways. The industry has grown manifold both in terms of value and volume on account of intensifying industrial and manufacturing activities, in addition to increasing consumption of commodities. Additionally, since the industry is gradually dealing with and surpassing its shortcomings, it is bound to come closer to the realization of its potential in the future. The same in turn will not only augment the competitiveness of the country, but will also create more opportunities for domestic businesses and foreign enterprises operating in India. When talked about the work culture, the company is aligned to the entrepreneurial ecosystem by providing a holistic environment to its employees as well as servicing its customers round the clock. The company includes members of reputed organizations like PHD chamber of commerce and registered under MTO. Internationally, it has members of worldwide organization WCA which is considered the benchmark of reliability and safety in logistics industry. It has emerged as a growing freight forwarding company in India.

Seasoned expertise to your service Cargopeople was incorporated in the year 2011. It caters to international logistics of commercial cargo. It handles air and sea shipments besides providing services like custom clearance, warehousing, trucking and insurance as per customer’s requirements. The core team of the company had already been working in Logistics industry for years. They had gained knowledge and understanding through partnership in a freight forwarding company. In 2011, it decided to build its own company to be a one stop solution for all freight forwarding needs. This prepared the fertile ground for Cargopeople. The strong relationship between domestic & international trade and logistics infrastructure is widely accepted. While growth in trade stimulates the requirement for supporting infrastructure, availability of infrastructure at competitive rates promotes trade and improves global competitiveness of a country. In developing countries such as India, an efficient logistics infrastructure can reduce cost of transportation which in turn can contribute directly to economic development. However, India lags behind several other countries in the global setup in terms of logistics infrastructure and services. Inadequate www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

One-of-its-kind service Cargopeople can service even to the remotest corner of the world for any kind of cargo. It provides a complete logistic solution to its customer; picking cargo from their factory/warehouse to trucking, custom clearance, shipping and then providing door delivery in any 22

Manuj Adlakha Business Director

country. It has its own network of agents worldwide. International door to door delivery of commercial cargo has never been this easy. It has plans to incorporate advanced technology in its work area. As of now, it is already using Google based services in its system which allows it to access anything from anywhere without depending on any particular system. Future relies very much on this. This is the ultimate change which logistics industry will be looking forward to. This New Delhi based company has been able to stay in touch with its international partners round the clock. Also the status of the shipment is also live due to technology. It has brought more transparency in the industry.The company is developing a mobile app to better its services to deliver swift, seamless and hassle-free booking services. Owing to its trustworthy and swift services, the company added a feather on his hat. It was asked to deliver a Government based project which it did with all its might and brilliance. The company has plans to focus more on Corporate and Government projects in India and abroad. Meet the Business Director Manuj Adlakha has been in this industry since 2009. Before that he was country head for a Taiwan based IT company in India. He has a good exposure in international business and networking through PHD chamber of commerce. He has appeared for various TV interviews and debates in business channels like ET now and shows like “Lufthansa leaders of tomorrow”. Under his leadership, Cargopeople has earned the title of “Best Multimodal freight forwarder of the year –North category” by India cargo awards. He has represented Cargopeople at international platforms like WCA and has been a part of Indian Delegation in Germany under the IGMTP program in September 2018. Mr Adlakha during a candid chat says,

“This is a rewarding industry provided one has the perseverance and thirst to learn and grow” 23

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www.businessconnectindia.in | Vol. 3 | Issue 5 December 2020 INDIA

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

Lifestyle

Things You Should Never Search on to Stay Safe

In order to get any required information for yourself, everyone needs a search engine and in today’s era, Google is that giant search engine platform. Most of the internet users are quite habitual in opening a Google Search window, whenever they want to do anything. Therefore, from basic food recipes to home, locations to visit, online banking and money transferring or even buying medicines, everything is just one Google search away. Like most of the banking websites, government websites like municipality tax, online shopping platforms, and hospitals, etc. are prime targets of scammers because these are payment website portals. On the other hand for normal people, it is difficult to identify which of these websitesare original from many searches. Therefore, it is advised to always opt to directly visit any particular government website by particular form or website mentioned on the product you use, do not opt for searching it on Google. It might be fake and scam for you. It also noted that Google, himself is not responsible for wrong searching and outdated content. Google doesn’t create this content as it is just simply published by users. It is an online platform or a search engine where you find websites by the people that offer you the information that you want, not offers you the information google provides. So it is to be understood that everything that one sees or learns by searching on Google www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

doesn’t necessarily have to be correct and accurate as it is maintained by the common man. LET US DISCUSS 5 COMMON THINGS YOU SHOULD AVOID SEARCHING ON GOOGLE:GOVERNMENT WEBSITES ARE EASY TO SCAM TARGETS; AVOID SEARCHING THEM ON GOOGLE Like most of the websites, government official websites such as municipality tax, electricity website, and other informative web portal, these have become prime targets of hackers. And it is very difficult to identify for normal people that which website is original web portal or which one is a scammer on Google. Therefore, it is always advised to opt for a direct link provided on product or service rather than Googling their name. If you want to open such websites use directly visits on any particular government website instead of searching for it on Google. E-COMMERCE WEBSITES OR OFFERS ON GOOGLE; CAN EASILY BE HACKED In online marketing, ecommerce websites are bloom because everybody likes online shopping. Whether it is cloth apparel or electronic item, we all buy easily and handy from eCommerce web portals. But sometimes we forgot about the right web 26

portal and just Googled the incorrect one to get scammed. All the scammers and hackers are actively traced these face sites on Google on behalf of the correct one and harass normal people. Another big precaution is fake web pages of so-called offers on e-commerce websites by which we get attracted. We are so in need of offers and discount coupons that we neglect to identify between real and fake. That’s how we got scammed by Google search on an ecommerce website and have flooded. This is another classic scam by which innocent people like you are lured with attractive deals to just big click buttons on malicious websites to steal their online banking login details by hacking. DO NOT SEARCH FOR FREE ANTIVIRUS APPS OR SOFTWARE ON GOOGLE Stop searching on Google for free antivirus to install for your PC; you never know that who made this and how it affects your computer system. Hence, always look forward to things like this and try to avoid if this kind of thought develops in your head.

Never search for Antivirus apps or software on Google as there are scores of fake products by the immature and corrupted people who are already ready for scamming you. You never know about any original one out there and it becomes difficult to identify the original ones. DO NOT SEARCH FOR COUPON CODES ON GOOGLE TO GET DISCOUNTS Similarly, like ecommerce scam, this thing is also going onThe coupon codes and discounts. Sometimes we search on google about a particular brand and it is highly costlier than our budget or we just simply want to spend less money. Therefore, we search google coupon codes on websites and there goes our biggest scam like most of the coupons steal our personal information. If you get Coupon code by this search for discount on shopping then it’s fine but if you seek them form anywhere else then it might be risky.Don’t go out on the hunting for it on Google as you might land on fake websites that attract your mind and sell fake coupons to you at a cheap price and then steal your banking details.

DO NOT SEARCH FOR YOUR BANK’S ONLINE BANKING WEBSITES ON GOOGLE Always open your bank’s online banking portal with original website in your hands. Do not always open such things by normally Googling them. It is always advisable that the chances of hacking came for financial websites as they are active in such places and make the exact same website like your bank’s portal to fool you. They made look-alike fake websites on google to make your account clean by the time you fill the personal informations. Hence, before taking any further stepsfor using the financial services onlinelook twice and even thrice for real official links before filling the details.

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

Odyssey Logistics

Leading the logistics industry in Pharmaceuticals

Kajal Dobhal | Business Connect ne of the most evident ramifications of globalization has been the tremendous growth in the world of commerce. This globalization has created the need for prompt, efficient and reliable Logistics service Providers who understand the nuances of integrated freight forwarding and can provide complete logistics solutions to their customers through highest levels of service standards.

visibility of the products with a special emphasis on delivering shipments on time. The Company has gelled its solutions well with the latest Technology. It has integrated customers’ & service providers’ systems in to one thereby enabling the service providers provide real time status to their customers. Furthermore, the technology adapted by Odyssey has brought professionalism and transparency in the systems. Odyssey of Odyssey Logistics The Company was set up in the year 2004 by young and dynamic Abhishek Thakur with a single objective of providing customers tailor made solutions for various requirements with a major emphasis on end to end solutions. Over the years, the company under his sublime leadership gained confidence of major auto and pharmaceutical clients. Today the company boasts of an enviable customer list Such as Cipla Limited, Glenmark Pharmaceuticals, Torrent Pharma, Serum Institute, Aurobindo Pharma, Dr Reddy”a Laboratories , Ferraro Rocher, Piaggio etc to name a few. Today the major Pharma companies in India rely on Odyssey’s expertise to deliver them the required services. The Mumbai based company is also a force to reckon with in the major concentrated Pharma market of Hyderabad city in Telengana. The company’s growth over the last 5 years

Odyssey Logistics is one of the pioneers in India in rendering world class Logistics services to their esteemed customers which has enabled the company to prolong the long term associations with the customers in this ever changing competitive world of freight forwarding. The company understands that a satisfied customer is the bench mark of success in the intangible service industry. Company has a motto “Customer First” which is just not slogan but a motivation around which the responsibilities are executed at Odyssey. The company has grown by leaps and bounds and offers complete logistics solutions to its customers through highest levels of service standards. It offers customized solutions to the pharmaceuticals customers. It ensures round the clock www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

has been substantial due to its commuted focus on customer satisfaction through innovative logistics solutions.

etc to render seamless solutions. The Company also operates charter services for its valued customers and has always handled all charter flights with perfect aplomb and dexterity.

One stop Solution for Pharma shipments The Company is catering to major requirements of Pharma companies in USA which is their hotspot for exports. Odyssey Logistics has its own office in NewJersey USA, from where it manages and handles all shipments arriving at various gateways in United States of America. The company delivers consignments to its esteemed customers in USA at their warehouse within 24 to 48 hours of its arrival at the gateway airport. The executives work round the clock to ensure impeccable service standards. Odyssey Logistics has successfully handled scores of Launch Shipments into US of its various prestigious Pharma clients and has come out with flying colors each time.

Of late, GST has had a major impact on this industry. When asked about the effects of GST, Mr Thakur says “GST has propelled one nation one tax theory into practical application and has rendered the much needed boost to the logistics industry. The biggest of them is the removal of various entry points at state borders resulting in eradication of red-tapism and fast movement of goods. This has helped the logistics industry in a big way.” Major Achievements The Company handled key launch shipments for various pharmaceutical customers in the U.S. Market. It has successfully handled chartered service of Vaccine shipments to Pyongyang, North Korea for its key customer, Serum Institute of India. It has maintained a track record of delivering shipments of various key customers in Europe within 24 hours of pickup in India.

Behind every success there is always a dedicated team work and Odyssey Logistics is no exception. The trust and confidence which the patrons of Odyssey exhibit in their abilities is a result of hard work and dedication of Team Odyssey which works round the clock to ensure that the customers’ requirements are always met within time and beyond time zones. The satisfaction of job done successfully is the key motivation which propels the entire team to go beyond expected lines and achieve milestone which sometimes looks distant dream at the beginning of the task. But the trust of the customers never allows the sense of despondency to creep in and each task is accomplished as the same is being conducted for the first time and has to be done before the deadline.

The company has a long term vision to emerge as the most preferred choice for all Pharma customers in India for all their logistics requirements and to achieve this objective Team Odyssey has all the expertise and perseverance. The Odyssey continues The founder shares some valuable experience for those who aspire to be a part of the logistics industry. He says, “This is a service industry where you carry your official troubles home. People who are willing to undertake new challenges every day tirelessly should only consider this domain as a career choice. Sky is the limit for industrious, enterprising men and women with perseverance in this industry.”

With a major emphasis on regulatory compliance in the pharma sector, Odyssey has evolved its solutions completely in accordance with the same and has acquired CTPAT certification 29

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CENTRAL CARGO RELOCATIONS Your Perfect Business Partner and One Stop Solution for All Your Relocation Needs Avishek Singh | Business Connect It’s been quite easy nowadays to relocate houses, offices or other hefty commodities. This is because a multitude of companies has emerged in the market, which facilitates these relocation services. CENTRAL CARGO RELOCATIONS PVT. LTD. is one of the leading Relocation Company which has grown over the years and have set high standards in the moving Industry, which acclimates to the needs of customers with perfect and standardized shifting techniques. The Co-founder and Managing Director Mr. Anil Sharma was instrumental alongside his brother Mr. Ajay SharmaDirector in building and bringing up this Company and now a key player in the Global and Domestic Market. Detailed Understanding Of The Company Central Cargo Relocations Originally in the transportation business for almost two decades, it was important to diversify into more lucrative and challenging business and also to enhance their business opportunities. Central Cargo Relocations is one of the leading Relocation companies for the movement of Household Goods, Cars, Furniture, Handicrafts, and Machinery with their presence in almost all the major cities Pan India. It was incepted in the year 2004. And since then, the Company has not looked back but has grown in leaps and bounds from the last 15 years with enriching experience and expertise, and have successfully relocated more than 40,000 happy families across India. Central Cargo Relocations has following Services to Offer under one Roof • Domestic Relocations • International Relocations • Storage Management • Corporate Relocations • Car Relocations • Industrial Packagings • Record Management • Fine Art • Orientation • Handyman Services • Insurance • Home Search • Document Digital Scanning

Let’s look into the detailed understanding of the services. International Relocations Central Cargo Relocations is specialized to handle moves to International destinations. Regardless of the destination you are moving your goods, they can assist you in every way with better expertise, tailoring a combination of their services to suit your needs. One of the most important aspects of any International relocation is the quality of packing, and it is ensured that the packing of the consignments is of very high quality. Their dedicated International packing staff is extensively trained, and utilize only the best available packing materials. They offer services speciﬁcally tailored to the needs of an individual or family who require to move their goods to an International Location.

The Company believes to offer exemplary services as per the requirements of the clients. “A service of the highest quality is not only our liability but our earnest passion.” ~ AJAY. O. SHARMA www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

They strive to relieve you of the stress of your International move, and will be there at every step of the operational process, from planning your move to unpacking of the last article of furniture in your new overseas home..

the move, logistic management, crate hire, dismantling and reassembly if required, are all carefully dealt with by them. FINE ART Central Cargo Relocations are truly specialized and professional for handling Fine Art & transportation. With their meticulous planning, extra care and a team of skilled packers and supervisors that are specially trained in the packing and handling of works of art, they offer premium quality service that is built around your speciﬁc requirements.

DOMESTIC RELOCATIONS Domestic move needs expertise as the items are innumerable, and are sensitive in nature with high sentimental value. All your household items are packed with utmost precision, and loaded with great care into the trucks for transportation to the desired destination within a schedule transit time. They operate with experience and perfection, to bring out the best innovative solutions.

INDUSTRIAL PACKING Industrial relocation is not just about appropriate planning, but also about familiarity, supervision and execution as it involves packaging and moving heavy machineries. Whether it is moving within your town or across continents, central cargo holds extensive practice & knowledge in moving industrial equipment.

The packing of the goods during household relocation services is always done under the supervision of an expert to ensure that no damage is done to your goods during the transportation from one home to another. STORAGE MANAGEMENT Central Cargo Relocations ensures handling of their Customers goods and storage at the Warehouse with utmost safety and security. They regularly verify the goods left in their care for signs of storage damage. They also provide warehousing services in customized warehouses for special materials, airport terminals for shipping overseas, as well as warehouses for goods cleared by the Customs Department. All the tasks related to warehousing of goods and belongings are done under the supervision of experts, who belong to the logistics industry, and bring with them years of experience and expertise. Security concerns of warehousing services is another vital aspect they inspect, their team of experts ensures that your shipments are guarded from any impairment.

Their industrial packaging services include a wide-spectrum of market sectors, from manufacturing and distribution, to government and local authorities, and wholesalers to retailers. HANDYMAN SERVICES Their skilled professionals can help you with all the odd and end jobs. Capable of doing a range of jobs with effciency, their handyman services include the following, • Dismantling and reassembling service • Mounting and dismounting of TVs • Crating and Uncrating Service • Furniture Repair. ORIENTATION Orientation covers end-to-end relocation, right from predeparture counseling, familiarization, lifestyles and living conditions, documentation requirements, pre-screening of properties, advice on real estate practices and other useful day to day guidance. Needless to say, the Company has the latest updated data of every nook and corner to take care of Customer satisfaction.

CAR RELOCATIONS Central Cargo Relocations use specialized Car Trailers to transfer your car. This helps them to keep your car safe whilst loading or relocating it. They are associated with wellmaintained and perfectly functioning car trailer owners, which ensure your vehicles’ safe-keeping. CORPORATE RELOCATIONS Office shifting is a time for change for both your staff and clients, for relocation: Careful planning and preparation of a process flow chart, both are important to a successful offce move. They ensure relocation of everything from your furniture and ﬁxtures, electronics and appliances, to any vehicles you use in your company. Special goods and sensitive equipment’s are transported across, under their customized packaging to ensure better logistics. These customized packages are designed whilst keeping in mind your precise needs during offce shifting.

THE CLIENTELE The list of their clients consists of valuable and esteemed customers from all over India. This includes VODAFONEIDEA, RELIANCEINDUSTRIES LTD, ADANI GROUP OF COMPANIES, ADITYA BIRLA GROUP, MAHINDRA FINANCE, TIMES GROUP, PFIZER, GLAXO, DEUTSCHE BANK, VIACOM 18, DALMIA CEMENT, SCHINDLER ,AIRTEL, and many more. Central Cargo Relocations not only care for their Customers belongings, but also take care of them in person. They feel exhilarated after accomplishment of tasks by satisfying their customers. They are open to complaints from the customer’s end, but they highly appreciate their valuable suggestions for effective implementation.

Their trained professional staff uses expertise to ensure that your offce shifting will be carried professionally to your satisfaction. They would assist you in providing advice on logistics and removal strategies throughout the relocation process. If required, storage services can be provided at their secured warehouse.

“For Over 10 Years, We Have Been Providing Our Clients With Convenient And Functional Plans And Expressive Logistic Services.” ~AJAY. O. SHARMA

Their tailored made offce shifting services are customized to suit the individual customer’s requirements whether it is a small offce, corporate or school. On-site supervision during 31

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

Business Growth

Entrepreneurial ideas for people who love traveling Imagine getting paid to go or to share your excitement for movement by helping other people with their excursions? The Internet and computerized gadgets make working anyplace you can get online an approach to construct a business around your way of life, including travel. So gather up your packs, and head off into the nightfall with these six self-start venture thoughts that either includes you voyaging or helping explorers.

Travel Blogger Blogging on any point is an incredible method to have a self-start venture, however for voyagers, it tends to be especially fun. There are boomers blogging about their undertakings out and about in their RV. Like all web journals, bringing in cash as a movement blogger requires building an after who need to think about your experiences. Adaptation of the blog can be through offshoot programs, supports, promotion takes care of (for example Adsense), or selling promotion space. Contingent upon the sort of blogging you do and the number of devotees, you can procure free stuff also.

Travel Writer Here and there, travel composing and blogging are comparable. The thing that matters is that in movement composing, you’re offering your articles to another magazine or blog. There are numerous magazines, on the web and off, that won’t just compensation for your piece however may even take care of everything for the outing. Further, a few distributers enlist journalists to write travel guides. The test of turning into an independent travel author is in finding the work. Like most independent composing occupations, there is a back and forth movement, so you’ll have to conform to one extreme or another way of life. In addition, you need to hold fast to what editors need, which may vary from your inclinations.

Photographer Photography is one of the best Hobbies that can be a Business There are two different ways to bring in cash from movement photography: Get recruited by an organization, generally a distribution, to take photographs, or Sell your photographs sometime later to distributions, through online advanced photography destinations, or by making a product, for example, a banner or tee shirt.

Being a photographer can build your attractiveness as a movement author, too.

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Travel Consultant

Dissimilar to travel planners that book trips, a movement advisor work with individuals on an assortment of movement issues. It could be planning individuals for movement (for example new parents who are voyaging abroad) or organizations requiring data on social issues in selling their items abroad, or universal travel for their workers.

Travel Planner With assets, for example, Expedia, there’s some idea that the requirement for travel planners is lessening. Be that as it may, numerous explorers despite everything like master help and individual assistance. While you can open for business all alone, there are locally situated travel planner openings that could make it faster for you to begin in the event that you have no involvement with booking travel for other people.

extraordinary outside regions you can have grand climbs or fledgling visits. In the event that you know the best foodie foundations, you can set up food visits.

Translator On the off chance that you can communicate in an unknown dialect smoothly, you can offer your capacity as an interpreter. Interpretation can be in the composed structure, yet in addition through verbal correspondence. In movement, numerous business heads need interpreters to assist them with arranging bargains. Interpreter abilities can be useful as a local area expert, too.

Social Media Influencer Turning into an influencer can be more troublesome than different choices; there are individuals via web-based networking media who are getting paid to travel. A portion of these individuals are bloggers, yet many are on Instagram, sharing photographs of their movement undertakings. By and large, influencers get paid or get complimentary gifts (for example free retreat stays), through sponsorships. Member advertising is another way an online networking influencer can procure a salary.

One approach to tempt customers is by offering a specialty administration, for example, Disney excursions, or African Safaris. You can likewise concentrate on a market, for example, family travel, travel with pets, or corporate travel.

Tour Guide So as to be a local area expert from home, you should live in or approach a spot people need to visit. For instance, I live in focal Virginia, under 10 miles from two Founding Father’s homes and various Revolutionary and Civil War memorable locales. In any case, your visit administration doesn’t simply need to be about history. Numerous more seasoned towns have phantom visits. Or then again in the event that you have

“

At the point when you consider quaint little inns you most likely consider enormous old homes with a few rooms. Be that as it may, you just need a solitary room with a restroom to offer a spot to remain for explorers. Alongside a perfect spot to rest, voyagers will expect breakfast and perhaps an evening tidbit or tea. It’s a pleasant method to meet individuals, share your nearby, and find out about others around the globe.

“

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

KEYLINE CREATIVE SERVICES A Single-Window Store for Multiple IT Solutions

Mehak Malhotra | Business Connect With the upsurge of internet, creative Digital Marketing and IT Solutions have become the foremost priority for entrepreneurial ventures. Adding behemoth contribution to increasing an authoritative digital presence amongst the targeted populace, such solutions have become impeccable tools to enhance brand awareness while getting an edge over peers to escalate the growth of a venture in leaps and bounds. Intending to offer a world-class experience in this domain, Keyline Creative Solutions has carved a niche for itself. A gamut of end-to-end IT solutions offered by the Company reveals a lot about its exclusiveness. AN OVERLAY OF THE COMPANY Headquartered in Kolkata, Keyline Creative Services is a one-stop solution for multiple IT needs. With its presence in countries like the USA, Canada, and the UK, the Company set its foot in Digital Marketing & IT solutions space in June 2002. Keyline is a brainchild of Mr. Subrata Kundu, a veteran from the Govt. Art College of Kolkata. The team of adroit professionals has diligently worked towards the successful culmination of the Company’s goal. KeyLine belongs to that group of companies, who believe in delivering high-quality products and services in the broader areas of Web, Software & Creative Designing. CORE OFFERINGS Keyline proffers a diverse spectrum of IT solutions across the relevant domain. Let’s have an overview of its subsidiary ventures oriented towards different spheres• Started in 2002, it is serving as a Digital Marketing & IT solution provider. The offered services include Web Design, E-commerce development, Web Application Development, Creative Design, Printing, Brand Building, advertising strategy, etc. • Optrahost.com – Web hosting brand name of Keyline that provide web hosting services, Shared hosting, VPS hosting, Domain name registration, email services, SSL solution, etc. • Boimela.in – Incorporated in 2010, it is a nonprofit online Bengali book store. • Aarshee.com – Started in 2019, oriented towards fashion garments for women. INCEPTION STORY The Founder and CEO, Subrata Kundu locked down from Mumbai with a vision to set up a business venture in Kolkata, that will offer creative and customised IT solutions at the global level. And, this led to the incorporation of Keyline Creative Services. He always aspired to create job opportunities for unemployed but skilled youth that served as the prime inspiration for his entrepreneurial journey. With a multi-faceted interest in Creative Design, Animation, Logical Application Development, e-Commerce, Leadership, Motivation, etc. that wasn’t possible in a job to explore and the shift he made from a profession to entrepreneurship allows him to nurture all his interests as per his will. Subrata is a college drop-out; while graduating, he joined an advertising agency that used the ancient process of designing wherein the entire market was using computers and the internet. In 2001, he joined a Firm that transferred him to the Mumbai office, after which he started Keyline Creative Services

SUBRATA KUNDU

CEO, Keyline Creative Services www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

with a mere capital of Rs. 50,000 and took this Company to greater heights.

“Good relation and helping nature with co-members and clients always help”.

NAVIGATING THROUGH THE PANDEMIC CRISIS During the hard times of crisis, Keyline kept the flow of revenue positive by helping people with digital marketing solutions. The Covid-19 crisis disrupted the life of each, be it a professional or a non-professional. After the strict implementation of the Nationwide lockdown, the Management at Keyline arranged and provided support to all its employees with systems and an internet connection to ensure work at home to every employee. Moreover, to keep the teams in harmony, daily meets were organized by them. To help the team members combat the stress and despair caused amid these hard times, Keyline conducted a few motivational and meditational sessions. Alongside that, a lot of leg-pulling and chit-chat also took place after the working hours to keep the employees feel wanted and happy. With a computerized Effort Tracking system in place (that usually is a manual one), Mr. Kundu could assign flexible time slots and track their time on the system too.

At Keyline, there is a culture of equality to all. The team members can explore multiple opportunities to improve their career objectives by exploring the core competencies. Some instances testify this claim- Subrata’s Driver has been promoted to the post of Manager- e-Commerce portal, owing to his exceptional skills. Moreover, his office boy who ensured the cleanliness in the office premises has become the head of the web hosting business portal. Subrata elucidates that helping others is the cove mantra at his company; be it a co-team member or a client or a 3rd party vendor or a freelancer. With this attitude, Subrata has gained the “giver” experience. He always got support from people whenever and wherever required. The Management prioritizes the innovative ideas no matter who propagated it and this has bestowed them with incomparable benefits so far. Also, mind-mappings and few other processes allow them to take any project to the next level. And, Mr. Kundu incessantly strives to generate an ownership factor in his team for each project.

WHAT IS IT THEY ARE DOING RIGHT? Keyline primarily focuses on its esteemed client’s Return On Investments (ROI). The team follows the “first why and then what” strategy before grabbing any project. Subrata takes pride in the 90% retention rate of the clients. He ensures that no employee overworks and goes through the trauma of stress related to work, as their philosophy promotes work-life balance in life. The Company goes by the mission and vision of creating a professional family who will work with passion and not with overstress and there will be no corporate politics but helping nature in the teams. Their round-the-clock customer service system available to all its clients is something that allows them to resolve customer’s queries effectively.

ACHIEVEMENTS SO FAR Owing to the creative aspect of Keyline Creative Solutions, it has received tremendous accolades in the business landscape. Its creative offerings were published in Bengal’s largest newspaper, allowing it to get nationwide recognition. Moreover, its exclusive Website Designs have also been nominated at awwwards.com that promotes and recognizes talent in the relevant landscape. Highlighting the key prospects for the Company, Subrata states he aspires to build a self-sustainable business model where each member will be motivated to align his respective energies towards the business expansion. Keyline foresees a bright and blazing future ahead as Subrata’s thought leadership will allow it to expand its horizons in the relevant domain effortlessly.

Moreover, he boasts of inexpensive world-class services that are helping them to escalate the heights of success. Transparency and on-time delivery are the core business ethics promoted at their workplace. And reliable innovative solutions help Keyline to emerge out as a leading service provider in the respective domain.

A TOKEN OF ADVICE TO ENTREPRENEURS

“Entrepreneurship is something should focus on earning people and not focused on earning money.”

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

Avishek Singh | Business Connect

Global C is a leading project and development management firm that provides concept to commissioning services for Buildings, Healthcare, Hospitality & Urban infrastructure projects to its clients pan-India & Internationally. The expertise of Key Associates worldwide helps to bring global domain for this very Indian yet International Firm.

GAURAV MOUDGIL

Founder & Managing Partner

Moudgil, a Computer Engineer and Alumni of Panjab University at Chandigarh.

As a boutique consulting firm, it undertakes assignments from brownfield to greenfield projects and tries to work around financial budgets and the cash flows targets of clients. Global C is proud of the fact that they work beyond the purely technical and contract management sphere and adopt a holistic techno-commercial-legal approach in project management. With each passing years of experience, they are touching heights of success by handling and completing complicated urban projects including the likes of Multi super specialty Hospitals, Branded Hotels, Integrated townships, Multi-storied residential condominiums, Data cum Profit Centers, Diplomatic Missions, Commercial malls, Offices, Cinema halls, Interior fit-out projects, etc. They have successfully evolved to a full-service project development format and are serving as a one-stop consultancy in supporting their clients’ project expectations with in house capabilities.

Mr. Deepak Moudgil who served Engineers India Ltd for over 4 decades and retired as Director (Projects) on Board of EIL has been a mentor who imbibed strong foundations for ethics, focus on Technology and strong Contract Management expertise. Global C also has an experienced Mentor Board including Mr. Jasbir Singh who retired from the Airport Authority of India as GM Engineering and also served as AVP with GMR Group. Mr. Juan Segovia a Stalwart in the European Construction Industry who is based out of Madrid, Spain is another cornerstone and part of a think tank. He’s been associated with Global C for over a decade and is responsible for getting Gilco Global Pvt Ltd, which is a sister concern of Global C to become exclusive distributors of Elevators being manufactured by Orona S Coop for India. Mr. Pankaj Gupta is an eminent Lawyer practicing at Delhi High Court is the key associate for handling all Legal, Contractual, Arbitration and Transaction Advisory related matters.

KEY OFFICIALS OF THE COMPANY The most successful 15 years of the journey was started by Global C as a Humble Construction Management & Design Engineering Consultancy. The Firm was founded by Gaurav Moudgil who is an Alumni of the University of California at Berkeley, USA & Punjab Engineering College at Chandigarh. Later, the firm was joined by Aman www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

CLIENTS The clients are Hoteliers, Corporates, Industrial Manufacturers, Healthcare & Real Estate Developers. The company is also engaged by Private Equity Firms, Investors & Family Offices for Due-Diligence Reports and Audit for their investments in Building Infra Projects. Global C is also undertaking a lot of Brownfield projects and assisting Developers for up-gradation of Interiors, MEP Services &TOD/ Additional FAR Feasibility on the existing buildings & infrastructure of the clients.

ACHIEVEMENTS AND MILESTONES OF THE COMPANY Global C was awarded as PMC Firm of the North with Realty + Excellence Awards by BW Business World in Sep 2019 last year. The company was also listed amongst the Top 10 Engineering Companies by Insight Success Survey 2019. Recently Global C got awarded in Feb 2020 as Best Project Management Company in 2020 for Category of Interiors & Real Estate project at Bangalore. The company has been listed in Silicon India, Consultants Review and Insight Success magazines to name a few of the Surveys conducted for the past few years.

HOW DOES THE COMPANY INVEST IN R&D? R&D is a key element and ingredient for any company to stay in business on a long term basis. Automation, Artificial Intelligence, SMART & Green Materials have already started rewriting the Construction Engineering sector in India. Indigenous Manufacturers for Building Product & Equipment need to evolve more robust & efficient assembly & Production capabilities to match omnipresent leaders in America, Europe & China and not so far behind evolving Easter Europe & South East Asia. The focus needs to be shifted from a decision, based on bottom lines to foreseeing stability and sustainability.

AWARDS & KEY ASSOCIATIONS • Member of Indian Green Building Congress & Indian Association of Structural Engineers. • Best Social Housing Project in North by CBNC Awaaz Award 2015 to Avalon Gardens at Bhiwadi, Rajasthan by AVALON Group. Global C was the PMC for the project. • PMC for Twin 200 Keys Marriott Hotel at Amritsar Punjab for VEER Group. • PMC for Mathura, Agra, Amritsar, Gurgaon, & New Delhi Hospitals for Nayati Healthcare & Research Pvt Ltd including LEED platinum rated hospital at Golf Course Road at Gurgaon for Nayati Healthcare. • PMC for Corporate Headquarters for Mankind Pharma & Godfrey Philips India.

The recycled Building Materials, Cleantech like Solar PV, Water & Waste Water Management is the Future. ENSURING EMPLOYEES CONTENT Global C strongly feels that a Company or Firm or an Association is a group of people working towards a greater good not only for themselves but for the community in general. If one doesn’t find either of the two then you don’t belong in that group. The company has been fortunate enough to have key foundations in their humble organization which keep Fort Knox in close guard nearing to a decade and a half. They have a long way to go and are daily evolving methods and steps to ensure every hand on deck is self-motivated to be a part of their goal.

ADVICE FOR ASPIRING ENTREPRENEURS Advice from Global C to the aspiring entrepreneurs is to stop thinking about volume & scale until you have not identified the problem in hand; think of engaging & solving it with the minimum resources available. There is a great saying of Steve Jobs – “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” FUTURE PROSPECTS OF THE COMPANY The company looks forward to being a part of the Government of India’s Initiatives on Expansion of Airports & Healthcare. Hospitality is close to the heart of Global C including the evolution of Smart Hotels. Construction of Composite Structures using a smart combination of recycled waste & efficient building materials is another ocean they plan to jump into.

GIVING BACK TO SOCIETY Doing what you love is the best and most efficient manner anyone can be in. If every job in the world is treated with full respect, humility & sincerity, the world would be a much better place. The money, of course, catalyzes the above process but it is not the sole criterion. Global C is associated with a few initiatives but feels that marketing a CSR initiative is against the very motive of giving back to society. 39

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

Tourism

Reasons Why

“THE CUSTOMER IS ALWAYS RIGHT” is Wrong

I’m going to discusses five points about “The Customer is always right” is wrong. I hope you will understand a lot.

hen we start a company, we all want to see the growth of the company day by day. However, it only way possible if customers like your service or product, you have to make them happy because you remember a very famous phrase “the customer is always right.” So, what do you guys think should we take this phrase seriously or not?

Businesses have limited resources As an entrepreneur we look at ways to produce a large result with the small resource, that means long term success and sustainability are critical for an entrepreneur. I read somewhere that entrepreneurs are not omnipotent that is so true. The majority of businesses fledgling ones and run with limited resources, limited time, limited funds including certain energy. Having business experience, you know that whenever or whatever you might be given the effort to satisfy the customer’s needs, they will always question and complain about your service.

“A woman who frequently took flight for Southeast was always dissatisfied with every aspect of the company’s action. In fact, people named her “Pen Pal” because after every getting down from flight she wrote a complain latter about disliking the absence of the firstclass section, having no food, and disliking the flight attendants’ sporty uniforms. After her last complaints, within sixty second CEO company wrote a letter and ‘Dear Mrs. Crabapple, we will miss you. Love, Herb’.”

So, if you are seeing feedback or complain about your service, and you feel guilty and culpable, it isn’t good for your business. In fact, it will affect your business in a bad way. if you think that you have already necessary steps about those complaints to solve the issues. then time to move on do what are you doing. Always keep in mind that, businesses are not dependent on just a few buyers. It will be immature to spend time, money and energy to satisfy someone who complains not only about your business but also their life. just focus on the majority of customer’s requirements and give them your best service as much as possible.

Harry Gordon Selfridge (The founder of Selfridge’s department store in London) coined this phrase in 1990. Typically, this phrase is used by the owner of the company to convince the customers. The owner convinces employees as well to offer the best service. However, now it’s time to abandon the phrase because it makes your customer service weak. www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

In my opinion, you should ask final authority from a product maker, and offer a precise demonstration and details of the service and product to your customer by showing the best expertise.

It adds misery to employees Having a business with a large number of clients will always have its share of hostile, impolite, snappy consumers. At least Five customers out of fifty, who will take your service wrong in a way. if you are reacting to such kinds of customers with guilt and appeasement, it is a good idea.

It pits management against employees The phrase “the customer is always right.” For a few times you might be ok by forcing your employees to do what they want, but not all the time. what I want to say that, just favoring the customers, it demoralizes the employees and show a lack of faith in the employees. Supporting employees constantly will create a happier customer network. Because they know what kinds of products or services, they are sealing in the market how to handle the situation. once again do not take the stress from individual buyers. Customers always expect better than your service or product.

I have seen most of the entrepreneurs who pressurize the employees because they believe in the phrase “Customer is always right.” It makes them dejected. Taking the side of intolerable and enraged customers and supporting employees, it is the best way to operate service. Customers must get the message that they are like family, they don’t even do anything about it, on the other hand, you should support the employees and tell them they don’t have to worry about it. also, from time to time you must reward your employees for this. constant support from the business owner will Improve loyalty among employees. You should always thankful for them.

You don’t want every customer We all know that targeting customer is very necessary but not all customer is indispensable. It would be great, you will let go of those customers who are presently become to your company and complaining about it. those kinds of customer will create an uncomfortable atmosphere among your employees. By focusing too much on those customers complain, you may lose loyal customers who really like your product or service.

Customers are not omniscient As entrepreneurs, we create an organization and work with the team to build a product and improve the product’s quality so that you can offer the best service in the market. However, customers are not often happy with service because your service or products do not work the way customers wish. They would go any extent and demand unrealistic things that don’t even relate to your service. do you think? you should take care of those customers.

If you really want to stay for a long time, entrepreneurs should avoid unrealistic things or disgruntled customers. Losing those kinds of customers might give you fewer profits but, in the end, you will find that it is healthier for your business.

Sometimes you see that customers show you that they have better knowledge about your service and try to share advice on how should you operate the company or improve the product quality. It could be risky if you are offering the customer the liberty to think they are not wrong.

Always keep in your mind that “You cannot please everyone the best thing you can do is just to believe in yourself and do what you think is right for you.” 41

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ORONA in figures: • 1 out of every 10 new lifts in Europe is Orona. • More than 100 countries have Orona products installed. • 250,000 lifts worldwide with Orona technology • Number 1 in Europe in terms of the capacity for producing complete lift systems • Two production plants in Europe • 5,000+ professionals with a high service vocation • First company in the sector worldwide certified in Eco-design - ISO 14006 First Lift Manufacturer In The World Which Is Certified In Ecodesign Iso14006 Orona is the first lift manufacturer in the world which is certified in ECODESIGN ISO14006 (ISO standards aim to improve product quality in an environmentally positive way). ORONA elevators can achieve maximum energy rating (A) in BREEM through lowconsumption drive systems using gearless elevators, low-consumption electronic equipment, efficient lighting using LED, automatic car lighting switch off, and elevator stand-by mode.

Aman Moudgil |Director

Orona has become the world’s first company in the elevator sector awarded with Eco-design certification.

Indranil Roy | Business Connect Gilco-Global is the Indian arm of European Elevator major Orona Group based in Spain. Orona has the No 1 Production Facility in Europe and has a presence in over 100 countries! 1 in every 10 new lifts in Europe is an Orona! Orona is amongst world leaders in this sector and has already over 250,000 references across 100+ countries in the world. Gilco Global extends the philosophy and quality of ORONA in India and is currently strongly present in India for over 5 years now rendering its customer with a quality product and service both. ORONA is a business group with more than fifty years of experience integrating 30 companies in Spain, France, Portugal, the United Kingdom, Ireland, Belgium, Luxembourg, The Netherlands, Norway, and Brasil, employing more than 5,000 people. ORONA’s activity is focused on the design, manufacture, installation, maintenance, and modernization of mobility solutions such as lifts, escalators and moving walkways for all sectors of application, from residential through to commercial, healthcare, heritage buildings, heavy loads, etc. , always from an integral service perspective. The Orona 3G X-10, X-15 and X-16 solutions have achieved Class AAA energy certification under the VDI 4707 guideline in all five established usage categories. This is the top energy rating that a lift can be awarded. www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

ORONA’s Strategy, From Zero Energy Lifts To Zero Energy Buildings The Orona Ideo lifts have an energy storage system that has the lift itself as the central element, storing energy that comes from the lift and from renewable energy sources. The Orona Zero building at Orona Ideo – innovation city is a ZEB (Zero Energy Building), a building with a net-zero consumption thanks to the energy produced by means of the photovoltaic panels integrated on its inclined roof. G3A, Advanced Applications Group In Electrical Energy Storage G3A is a clear example of Orona’s long-term commitment to energy regeneration systems with storage, which will be used to achieve maximum energy efficiency in lifts. The VDI 4707 guideline evaluates a lift’s energy consumption when it is in standby mode as well as when it is operating. In usage, category 1, low traffic, consumption in stand-by mode is given more importance. In category 5, very high traffic, consumption during operation is given more importance. The Orona 3G solutions have achieved Class A certification in both

situations and in all usage categories. The Class AAA ratings have been achieved with installations where the Orona 3G solutions possessed the following characteristics and options: • Gearless drive • Automatic stand-by for car lighting, ventilation, displays, and actuator • The LED lighting in car • Orona Grid regen energy regeneration system

ORONA Always Spells Customer With A Capital ‘C The Company’s culture and values are focused on a firm commitment to ethics, respect and outstanding fulfilment of the Customer’s expectations. This commitment is also enriched by the special awareness of those users whose needs represent an additional challenge in the overall design of the products and services that ORONA offers. All of this represents the commitment to sustainability with a comprehensive and strategic focus that is aligned with the concept of commitment to the future. This is linked to ORONA’s values and social business project.

Serving All Elevator Requirements The company serves all elevator requirements right from a small dumbwaiter to a group of elevators as may be needed in a residential, public or institutional building. Besides this, the team also specializes in pitless elevator solutions which is gaining popularity in old buildings which did not have any lift provision when they were built and even now cannot permit constructing a hoistway either due to bye law restrictions or due to no space available. Because of the flexibility it brings through this solution, they can easily fit a lift in practically any building.

Mr. Aman Moudgil, Director at Gilco Global talks about the milestones. “First and foremost, we are a 100% in-house European product. In fact, we boast of having the biggest complete lift production facility in all of Europe. Secondly, we are the first lift manufacturer in the world which is certified in ECODESIGN ISO14006, therefore all our offerings are Energy efficient to the best standards in the world. Thirdly & one of the biggest strengths is that we are the best when it comes to space planning and we can tailor-make a solution as per the shaft size convenient to our customers. Also, we are flexible in our door heights.

Some of the clients include Nayati Group, Asia Hotels, DP group, Amsterdam Railway Station, Prado Museum, Zaragoza Airport, Bali Airport, Ibis, Holiday Inn, Marriott International, Accor hospitality, Nature’s miracle, Inditex clothing (ZARA), etc.

Fourthly, we are also the CHEAPEST in terms of MAINTENANCE COST. Fifthly, we have a huge array of Interior Finishes and flooring solutions: ranging from SS 441, to vandal-proof finishes in leatherette and elephant skin textures, High pressure & compact laminates in a wide range of colors shades. We Have A Rich Experience In Tailoring Solutions For Buildings Where Fitting An Elevator Inside A Building Is Next To Impossible. We have developed staircase lifts and platforms which run along the staircase railing. Also, we have solutions for erecting elevators on the building facades (you can, therefore, have an elevator even if you don’t have a shaft in your building). We have solutions & references of pitless & head roomless elevators which can be fitted into buildings with no lift provision. With gaining acceptability of ORONA products by the Indian customer in lieu of its exceptional performance & beautiful aesthetics, Gilco Global is highly motivated in growing its market share through more marketing initiatives. The objectives are very clear: 1. Ensuring quality service to current customers. 2. Reaching out to newer markets (including Tier-II, Tier III cities, etc). 3. Creating brand awareness in current & new markets. The company is in talks of setting up a central warehousing facility to better service the container destuffing & maintenance operations. The same will ensure faster delivery of the elevators and also help reduce the overall price to the end customer. 43

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

Technology

Smartphones are smartly tracking you

So, Beware! W

ith the invention of mobiles, communication is no longer an obstacle around the globe. It is the greatest revolution in the history of technology; dependency on wireless communication becomes a need of contemporary times. Smart phone becomes an essential multi-tasking device; it has touched variant spheres of life. Online shopping, video calling, rapid transmission of messages, watching movies, the list does not stop here, it goes beyond become possible due to the availability of smart phones. On the contrary, are there only benefits of android phones? The answer to this eminent question is ‘No’, because there are numerous privacy deteriorating concerns associated with smart phones. Let’s dig into detail, what serious security issues can be caused by smart phones? Downloading Smart Apps leads to leakage of Personal Information Numerous applications are installed in our mobiles for varying purposes in day-to-day regime. For example game applications, cookery apps, Facebook, and Instagram apps. Have you ever thought they are the biggest threats to our security? ‘No’ because everybody in this world is entirely dependent on these applications; they are immensely enjoying the benefits of these apps.

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

A technocrat says, “If technology provides you comforts then it takes a lot from you.” When you download applications from Play store, they track your personal information like location, name, photos in gallery, your contacts, etc. which is quite dangerous to your security. Camera in smart phones capture beautiful photographs; on the other hand, it also identifies the faces in the pictures, and provides all the relevant information to the phone’s company and Google. Unscrupulous sources can get your personal information through these applications which cause serious threats to your privacy and dignity. Gaming applications like PUBG, candy crush, etc. from the screen’s camera even track your favorite TV programs, and inform the Google for displaying similar ads as of your choice. I know it is quite surprising and jaw-dropping fact. GPS and severe risks attached to it GPS stands for Geosynchronous Positioning Satellite; the prominent purpose of this application in smart phones is to find out the route of a particular location. For an instance, if you wish to go from Hauz Khas to Rajiv Chowk via car, turning the GPS ON of your phone, you can easily reach to the destination by following the indicated directions. This is one of the incredible advancements in the sector of communication and technology. If there are undeniable benefits of using GPS, then a multitude of demerits are also involved. GPS challenges a person’s security to a tremendous level which cannot be ignored. The application works with an internet, when you turn GPS ON, then a number of malicious apps are downloaded on smart phones. These applications are constantly tracking your route, and try to know your intended destination. This leads to multiple crimes in the cities by providing all the relevant information to the undignified elements. In fact, uploading locations on Facebook and Instagram provides imperative information to the third party like about your social circle, venue of a particular event, number of people in social gathering, etc. This is a serious concern, and some relevant steps should be taken to curb a leakage of information in order to be safe. How to stop applications tracking YOU? Your safety is your prime responsibility; if you use smartphones smartly then definitely you are going to be secure and safe. Now, an indispensable question arises, how can you be secure? There are number of applications which you download; the best way to ensure privacy is to turn off the location access. In fact, uninstall all the irrelevant apps which are occupying a large space of your smart phones. These applications are accessing your personal details without letting you know, so it’s feasible to delete unwanted applications. While watching videos on Youtube, or other channels, do not click on the ads in between. Try to skip them as they are the potent sources of security threat. Many viruses and unwanted applications can cause a serious harm. One of the renowned IT entrepreneurs in an interview with Business Connect says,” We cannot avoid smart phones, but we can be vigilant towards our security.”

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www.businessconnectindia.in | Vol. 3 | Issue 5 December 2020 INDIA

MADE IN INDIA

MicroUPS MADE IN INDIA Power Backup for WiFi Router

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www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA

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/Intelizon Energy

www.businessconnectindia.in | Vol. 4 Special Edition August 2021 | INDIA