Most Promising companies in India 2020 by Business Connect

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Your determined actions ensures to pave the path to the surging success

Amidst the storm of gloom and doom, caused by the COVID-19 pandemic, the business community is struggling to stand firm. Most of the emerging start-ups have put their functionings on halt, owing to the multiple factors. It has been estimated that around 34% of the startups are suffering revenue decline of more than 80 per cent. These estimates are quite sufficient for anyone to be disheartened, and surround oneself in desperation. Undeterred by this, some companies have chiselled their ways out to turn their dream ventures into a howling success. Many times in life, circumstances trap you such that giving up seems to be the only option. But, the unwavering determination of the human mind can turn the curve in his favour anytime. We at Business Connect Magazine, are putting forth our brand new edition featuring some promising start-ups that flagged their names in the respective domain. Perseverant efforts and zealous attitude of the business elites of these companies are commendable, while fulfilling their promise to serve the consumer base with the unparalleled services. Our adroit team has composed this exclusive concoction with the hand-picked stories of such firms, that assured exceptional services and products to their consumer base in the challenging times like at present. In our latest edition, Most Promising Companies in India 2020, we have highlighted some positive profiles of some most promising firms that have shown enough pluck and have well-established insights on various aspects of the business world. I think the significant contribution made by these entrepreneurial ventures is often overlooked. The considerable jobs and careers offered by their end are crucial to make our economy stable and sustainable. It is a well-known fact that some words of admiration always instigate a sense of improving the performance. Keeping the above premise in consideration, we as a community should encourage and acknowledge the good performances. Being involved in the business journalism, our endeavours are focused on providing more and more coverage to the growth of companies from the diverse domain in our magazine. We intend to align our efforts for the benefits of our readers by offering them unique business tips and exclusive strategies by covering the journey of different business leaders and their respective companies. In this monthly issue, our team has featured â&#x20AC;&#x2DC;Banglore Bio-Innovation Centreâ&#x20AC;&#x2122; that has grasped our attention by catering the essentialities to the budding startups in the domain of Life Sciences. Under the auspices of the Managing Director, Dr Jitendra Kumar, the business venture is scaling the heights of success. Last but not the least, I would like to offer my sole admiration to all those who are trying to bring ease to the lives of the people in need, with their unique approach, during this alarming situation caused by the global pandemic.

Kajal Dobhal Kajal@businessconnectindia.in

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Table of

CONTENT BANGALORE BIO-INNOVATION CENTRE

Helping Startups To Grow And Innovate DR. JITENDRA KUMAR Managing Director

DRONAA EDUCON PVT. LTD.

Provides An Incredible Exposure To Indian Students For Studying Abroad NISHU MAHENDRA

Founder & MD

ARO EQUIPMENTS PVT. LTD. Speeding Towards Success VIRENDER MALIK Managing Director

DOORSTEPSHOPPEE SERVICES

An epitome of Magnificence in an arena of Online Market brought by the Visionary PRABHAV DUBEY

Founder & CEO

CHESSY ESTATE VETERANS PVT LTD (DILSEWILL)

One Stop Solution Provider in Estate and Succession Planning RAJ KUMAR LAKHOTIA Co-Founder

ICAN BPO PVT. LTD. The Future Of Outsourcing And Bpo Industry Service Solutions

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How Long Does it take to from new Habits

Tips to Keep Yourself Mentally Fit in this Time of Pandemic

The Coronavirus In India: How To Prepare For The Great Unknown

7 Ways to go out and stay safe During the CORONAVIRUS PANDEMIC

I n Ho u s e Co ntent 7

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COVER STORY

BANGALORE

BIO-INNOVATION CENTRE HELPING STARTUPS TO GROW AND INNOVATE Indranil Roy | Business Connect

ver the years, mankind has witnessed innovation in every aspect connected to their life. Technology has revolutionized the way they connect and portray the world. However, behind every innovation, resides years of research and development by an individual or team to bring out the finished product. Especially, the biotech and healthcare territory has seen a tremendous evolution in the last decade. Since the majority of these transformations has been brought to the light by research institutions or startups, it is quintessential that they are provided with the latest technologies, funding services and a conducive environment, where they can grow and flourish for the benefit of mankind.

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Dr. JITENDRA KUMAR Managing Director

www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

COVER STORY A BRIEF OUTLOOK Bangalore Bioinnovation Centre (BBC) is one such technologically sophisticated, translational research and entrepreneurship centre, which responsibly caters the essential needs of startups attached to Life Sciences. The foundation is a part of the Biotech Ecosystem and is established by the Karnataka Innovation and Technology Services (KITS) under the aegis of Department of IT, BT and S&T, Government of Karnataka. BBC is stationed in Bangalore Helix Biotechnology Park, a bio-cluster in Electronic City Phase 1 and nurtures 45 physical companies invested with the Life Science arena. The centre is built on an area of 60,000 sqft. and consists of modular lab suites with huge central instrumentation facility. BBC started its operations in 2016 and has been instrumental towards developing products/technologies, having a huge social impact. BBC specializes in broad areas of life sciences namely, Healthcare (MedTech/Pharma/Bio-Pharma), Agriculture, Food/ Nutrition, Industrial Biotechnology and Environmental Biotechnology. The centre has incorporated 400 employees till now and has successfully devised several patents and 15 technology-based products ready for launch. In short, BBC possesses a unique framework towards creating national standards for incubation centres. A SEASONED LEADER IN THE BOARD BBC is led by Dr. Jitendra Kumar, a supremely nurtured persona from the Biotechnology arena. Dr. Kumar has acquired a PhD in Biotechnology from Institute of Microbial Technology, Chandigarh, a prestigious national laboratory affiliated to Jawahar Lal Nehru University, New Delhi. Afterwards, he went offshore to the University of Illinois at Chicago, where he worked on Leukemia. From there, he shifted to Ohio State University, Columbus OHIO (USA) and worked as a Post Doc on various cutting edge research projects associated with chromatin remodelling, mitochondrial phospholipase - its role in apoptosis and role of peroxides in inducing mitochondrial dysfunction in heart, liver and brain. He also holds an MBA from prestigious Fisher College of Business at Ohio State University and has led on of their team International Entrepreneurship Challenge, 2008 organized by Materials Research Society. Dr. Kumar has authored several internationally acclaimed peer-reviewed papers.

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After a successful offshore expedition, he returned to India and joined Life Science Incubator at IKP Knowledge Park, Hyderabad as a Vice – President. There he actively companies, creating a pipeline of entrepreneurs through innovative models of team-building around the technologies. Presently, functioning as the MD and head of BBC, his area of concerns include Incubating Innovations in Agriculture, Food and Nutrition, Biofuel/Bio-energy and Pharma/ Healthcare. He is working closely with Karnataka Biotechnology and Information Technology Services (KBITS), Department of IT, BT and S&T, Govt of Karnataka, to create a vibrant Life Sciences Innovation cluster in Bangalore. FACILITIES THAT CREATE THE PERFECT START-UP ECOSYSTEM “Our Central Instrumentation facility is the main catalysing factor for the creation of such a vibrant ecosystem,” says Dr. Kumar. BBC has structured the best Instrumentation facility in the country. Built with all the state-of-the-art upgrades, the facility provides all varieties of research and technical services to the innovators/ startups. The facility is committed to raising the bar of innovation and efficiency to international standards and It fosters multidisciplinary research needs in the broad areas of Life Sciences. BBC has also formed Environment, Health and Safety; and Agriculture, food and Nutrition departments. Along with this, BBC has its IP Cell, which assists Start-Ups to create IP framework, file IP and commercialize patents. Along with infrastructure, BBC responsively provides mentorship, funding opportunities, events & workshops and branding services. It has a Technical Advisory Resource Group (TARG), which analyses individual and Start-Up proposals to be incubated at BBC and further performs mentorship for startups at the centre. BBC has also crafted many collaborations with regional, national and international foundations to achieve the desired innovative ecosystem. INNOVATIONS THAT NURTURED SUCCESS STORIES Throughout the 4 years of successful business, BBC has welcomed start-ups from Industrial Biotechnology, Food & Nutrition, Agriculture, Environment and Healthcare (Med tech/ Pharma). BBC has promisingly provided these multilingual startups with its wide range of technological innovations, funding services, infrastructure, etc. With access to a wide array of resources, these innovators/ startups conduct in-depth R&D to transform knowledge and ideas into products. Few innovative achievements

of such start-ups are shown below:Innov4sight Health and Biomedical Systems Private Ltd: With a sole focus on fertility treatment, the firm has conceived two technological advancements. The first is, Fertimulator - Basically, it is a simulator device but is one of the prime products that help fertility specialists and embryologists to simulate Oocyte Retrieval Intra-Cytoplasmic Sperm Injection (ICSI), and In Vitro Fertilization-Embryo Transfer (IVF-ET). The later version of this device is constituted with a Regenerative Medicine (RM), which helps IVF experts with endometrial deficiency treatment. Second, is the BAPC – It is focused on endometrial regeneration. The prospect of this product is to be a “future medicine” for treating women infertility i.e. stimulating ovarian regeneration and oocyte production. The firm’s contribution is honoured with many notable accolades, few of which are: • Winner of The India-Israel Innovation Challenge • Winner @ ELEVATE100 – 2017 - Recognized as one of the 100 innovative startups in the State of Karnataka. • Second Prize Winner @ HITCON 2017 by Ahmedabad University Resources: String works on the intersections of biology, engineering and chemistry. The firm delivers economic drivers for methane from waste to natural resources, by leveraging their tech-platform SIMP – String Integrated Methane Platform. The firm has paid homage to many accolades such as: • Winner of the L’Oreal Innovation Runway award in Oct 2017 in Singapore., and many more. • Winner of the BIRAC Innovator Award 2018, and many more. SN Lifesciences: SN Lifesciences is aimed to develop novel diagnostics, prophylaxis and therapeutics for important animal and human disease. In the world emergency of COVID-19, SN Lifesciences has 13

developed automated RNA isolation and isothermal amplification kit and it was launched by Dr C N Ashwathnarayan, Deputy Chief Minister and Minister of IT, BT and S&T, Karnataka at Bangalore Bioinnovation Centre. This technology has a potential to reduce the cost of test kits drastically from current price to as low as Rs 500. Oxim labs: The portfolio of Oxim labs revolves around early detection and accurate identification of organisms causing infections. Simultaneously, the platform also works on determining whether the infection is drug-resistant. The USP of this team is it can undertake drug-resistant tests in only three hours, which often delays up to 3 days in other laboratories equipped with microbiology facilities. Oxim labs is also working on a COVID-19 rapid detection kit based on OmiX iAMP technology that works on the principle of isothermal amplification without the requirement of RT-PCR. This kit is suitable for near point of care testing. The firm is awarded as the: • Unitus StartHealth Competition Winner, 2015 • BIRAC Ignite Fellowship, 2016 • Longitude Prize, Discovery Awards Winner, 2016 EduBioSkills: The prime operation of this firm is to focus on designing and developing manufacturing & marketing innovative training products. Their product BioBoxTM is a constitution of Physical Kits with Reagents & Consumables supported by e-learning & assessment modules on the Learning Management System. The product is created with the fusion of Biotechnology, Educational technology, and SAAS based E-learning/ evaluation modules for higher education and professional training in academic/industry focusing on Modern Biological Sciences. The firm has been the winner of ELEVATE 2019. Pandorum Technologies Pvt. Ltd.: Pandorum has devised a Bio-inspired Corneal ‘ink’, which can be used as a ‘Liquid Cornea’ for therapeutic application and to ‘print’ Corneal www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

COVER STORY lenticular for human implantation – to treat visual impairment due to corneal defect. The innovation is highly commended in the community as it helps people with a corneal defect to see again. Apart from this, they are constructing a mini liver platform, soon to be used in pre-clinical drug screening (discovery and development) by the pharmaceutical industries/CRO’s. The platform is time and cost-effective for new drug discovery and formulates affordable drugs for patients. Notable awards and achievements include: • First prize at All India Biotechnology Entrepreneurship Student Team (BEST) Contest- 2010. • “BioExcellence Award” in Biopharma and Healthcare sector by the Department of IT- BT and S&T, Govt. of Karnataka, and Association of Biotech Led Enterprises in 2016. • 1ST place in the 2019 Entrepreneurship World Cup (India) and will be representing India in the global pitch competition in Riyadh in Nov 2019. Next Big Innovation Labs: NBIL focuses on developing 3D cultured skin. Since chemical testing on animals has been restricted for decades, NBIL has focused on devising an alternative testing platform. 3D cultured skin is a gold standard alternative that comes at a high price and inconsistency from batch to batch. As such, NBIL has developed an economical and consistent product – Innoskin, that allows positioning cells with micron-level precision, thereby enhancing cell-to-cell interaction within the tissue construct and reducing the chances of batch-wise inconsistency. For its economical and innovative contribution, NBIL has won notable accolades like : • Idea2POC Grant in May 2017 • India Innovation Growth Program 2.0 in August 2017 • Golden Ticket for the Global Entrepreneurship Summit in November 2017 Biofi Medical-Healthcare India Pvt Ltd: Biofi has devised a non – invasive Diabetic profiler at a very economical cost, which can detect the blood glucose levels along with diabetic complications. The device’s unique design helps in generating gentle blood pressure at the fingertips thereby, blocking the stray light along with visible range wavelength used to enhance the optical properties of a finger. The device also helps in detecting diabetic complications (ketoacidosis). BioFi is the winner of Elevate 100 and Startup Kick-Off. PAVING THE WAY FOR STARTUPS TO GROW From the day of its inception, BBC has focused on bridging the gap between technology and health to procure measures that can benefit society. This approach has helped various startups in the region to come to light with trendsetting innovations. However, the foremost hurdle for these innovators to grow is the non-availability of funding. BBC facilitates three varieties of government funding called Seed Fund, Idea2POC and ELEVATE 100. These Capital www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

assistance initiatives help startups with developing innovative ideas, incubation, entrepreneurship thereby creating a bio-cluster working in synergy with ecosystem partners like other similar minded startups, SME’s, industry, investors, government organizations, policy think tanks and business organizations. In addition to funding, BBC organizes events and workshops to help with a startup’s branding and networking. This helps in building collaborations with incubated and external firms as BBC provides the registrations for incubates to exhibit their companies during different interaction meets and expos. The centre also highlights all the awards, recognitions and achievements of incubates in National and International conferences. INITIATIVE TOWARDS BATTLING COVID-19 The year 2020 has already become a witness to a variety of catastrophes in India, amongst which, the Novel Coronavirus has become the most chaotic trend. The dreaded pandemic is constantly spreading at a fast pace and the remedy is yet to be found. BBC believes innovative technologies/ products/solutions are the only assets that can devise measures to counter the outbreak. Based on this, on 14th May 2020, BBC has launched automated RNA isolation and isothermal amplification kit for COVID-19 developed jointly by BBC and SN Life sciences incubated at BBC. Dr. C N Ashwathnarayan, Honorable Deputy Chief Minister of Karnataka and Minister of IT, BT and S&T recently visited BBC and has asked their IT/BT department to create a committee that coordinates between government and private research firms to formulate protective measures to combat the crisis. In addition to this, BBC is also scouting for innovators with ideas and mindset towards procuring a cure this epidemic. They are screening and sorting applications of innovators and their products. If it is selected through TARG (Technical Advisory Resource Group) committee, BBC is ready to provide infrastructure/ equipment, networking, branding and funding services to support the innovation. ACCOLADES THAT PORTRAY THEIR FORTE With years of experience and breakthrough developments, BBC has championed the path of bioinnovation in the country. Its consistency towards procuring enlightening merchandise has helped the society, especially the healthcare sectors. For its unconquerable performance BBC has been commended as: • Top Innovation enabler in Bengaluru • Top incubation award by BioSpectrum • BBC has signed MoU with Japanese Trade Organization (JETRO), ICAR-IIHR and nearly 10 educational institutes. • BBC has been listed as the “The Most Innovative Biotech Solution Providers to watch 2019” by Insightsuccess.

ROAD MAP OF COMING YEARS Following its preceding success, BBC is focused on nurturing startups that are concentrated on improving and innovating the sphere of Life Sciences. Apart from that, BBC has invested every piece of resource towards finding a solution to combat the global epidemic. BBC is also associated with the ABLE association, ISBA association, and are coordinating with research institutes, Journal Club and regular meetings with incubates to stay updated with developments in the arena. With such an interconnected network BBC focuses on developing products that can benefit society and also help incubates in taking their growth to the crescendo.

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BCM REVIEW

Bringing new habits in our daily life, it is kinds of a tricky process, if you asked how long it takes to form a new habit, most of the people will quickly respond “21 days.” However, according to a 2009 study, which printed in the European Journal of Social Psychology, it takes 18 to 254 days for a person to become habitual of new behavior. The study also accepts that, an average person, can take 66 days to bring a new habit in our daily life

In the 1950s, Maxwell Maltz (American cosmetic surgeon) started noticing a strange pattern among his patients. When he would perform an operation (Facial operation) on their patients, Dr. Maltz got that it would take around 21 days to get used to seeing their new face. He also not noticed those patients who had an arm or leg amputated, they would sense a phantom limb for about 21 days before adjusting a new situation. Later, he did experiments on himself to change behavior, he found that it took himself around 21 days to form a new habit. He wrote these experiences “These, and many other commonly observed phenomena tend to show that it requires a minimum of about 21 days for an old mental image to dissolve and a new one to jell.” In 1960, Dr. Maxwell Maltz launched a book called “Psycho-Cybernetics,” in this book he has written his thoughts on behavior changes. The book went viral all across the country and become popular – till now over 30 million copies have been sold – this situational observation has become accepted as fact. There are a lot of motivators and as more people like Zig Ziglar, Brian Tracy, Tony Robbins, and others recited Maltz’s story. But people forgot that he said “it takes a minimum of about 21 days” shortened it to, “It takes 21days to form a new habit.” And that’s how people began the common myth everywhere that it takes “21 days” to become automatic. It’s remarkable how often these timelines are quoted as statistical facts. It could be quite a dangerous lesson if the majority of people say something more often time, then every single one starts to believe it. It makes sense why the “21 days.” become popular among the people. It’s easy to keep in mind the time frame and short enough to be inspiring, but most important long enough to be believable. In fact, who wouldn’t like to replace bad behavior with a good one after 21 days? www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

But, the reality is that Maxwell has written the whole book according to observation: what was going on around him and how he experienced the experiment himself. There isn’t any claim on it. In addition, he ensured to say that this was the min amount of time needed to adopt a new habit.

As per a 2012 study, published the British Journal of General Practice -- you can find on NCBI, “habits are defined as actions that are triggered automatically in response to contextual cues that have been associated with their performance.” Let’s take an example to understand this statement--when you hop on the car, you intuitively put on the seat belt. You don’t think at all about doing it. have you asked the question why? The reason because your brain likes habits because they are efficient. When you automate common actions, you realize mental resources for other activities.

depends on a lot of things like the habit we chose, a person, and the circumstances. According to DR. Lally, the time it took anywhere from 18 days to 254 days to become habitual of a new habit – not 21 days. The most interesting thing, the study also found out, “Missing one opportunity to perform the behavior didn’t materially affect the habit formation process.” In another world, no matter if you mess up from time to time. Becoming habitual of new behavior is not all or nothing.

There isn’t any right or wrong timeline. The only timeline that value is the one that works best for you. Besides, if you are making a commitment to bring changes in your life. keep doing that without focusing time of period.

Most often question ask why don’t we throw our bad habits in the trash even if I know something’s bad for us? A lot of people want to quit smoking, Drugs, and alcohol (a bad habit) but they don’t. For this research, NIH funded scientists have been looking for the question. According to Dr. Russell Poldrack (a neurobiologist at the University of Texas at Austin) “Pleasure-based habit so much harder to break. Enjoyable behaviors can prompt your brain to release chemical call dopamine.” Dopamine is a very crucial chemical massager in the brain that strengthens the behavior and creates the craving to do it again. This is why most people crave drugs even they know in the end it will be harmful.

In 2009, published an article on European of Social Psychology, psychologists Phillippa Lally, H. M. Van Jaarsveld, Henry … Potts and jane Wardle (University College London, London, UK) made a research on 96 volunteers (30 men, 66 women) for 12 weeks, each person chose different behavior like 31 to choose a drinking behavior, 34 an exercise behavior, 4 mediation, and 27 choose eating behavior as per the article. The research acknowledged that, on average it takes more than 9 weeks before a new habit becomes automatic – 66 days to be exact. However, it ultimately 17

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MOST PROMISING

COMPANIES IN INDIA 2020

ARO EQUIPMENTS PVT. LTD. SPEEDING TOWARDS SUCCESS:

systematically cater to all market segments. They attempt to respond to the customer in the shortest possible time.

Kajal Dobhal | Business Connect

A complete solution to all automobile-related worries, the company provides all-round services including technical, consultant and high-quality products. They have sales and service offices all over India. ARO products are well-known for their high quality, advanced technology, and reliability. ARO has been the technological leader in Indian automotive tools and equipment industry since 1978. Sh. Om Prakash Malik, Chairman of ARO Equipments, started this company from a small tool shop four decades ago, and it has now a turnover of 200 crores. The only company to have approximately forty years of service experience in garage equipment and tools, ARO has achieved unparalleled success in the industry.

ARO EQUIPMENTS

Virender Malik Managing Director ARO Equipments Pvt. Ltd.

here are startups that are successful, and then there are brands that take the market by storm. Shining in the public eye, one such company is ARO Equipments Pvt. Ltd. ARO, which is a leading garage equipment manufacturer and supplier, and has been in the automobile equipment and service industry for 30 years.

They serve tire OEMs, independent garages, all PCV & HCV OEMs, pneumatic tools dealers, government institutions, defense, and MORTH.

In 1984, six years after its establishment, ARO sold an engine tune-up equipment to MARUTI, marking the first of many milestones in its journey to success. The company’s association with CORGHI, Italy in 1990 boosted the company’s sales and repute. In 1993, ARO was featured in its first Auto Expo. The company opened its first training center in 2002. They have now established numerous state-of-art training centers located at in-house premises to train their engineers and ARO Business Associates across India.

The company is adept at knowing, understanding and anticipating the market needs. They listen to the “Voice of the Customer”, working side by side with them. ARO is known to provide innovative and highly professional solutions to consumers’ complaints. They extensively and

ARO Group has an alliance with various international and multi-national names of repute in the automobile industry like:

ARO has more than 200 products in their range to suit workshop requirements of HCV, LCV, car and two-wheeler segments. Their products include tyre service equipment, diagnostic equipment, lifting equipment, painting equipment, collision repair systems, pneumatic tools, hand tools, and special tools.

www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

CORGHI: World Leaders in Tire service equipment TECNA: Industrial/Automotive spot welding machines CEBORA: MIG/MAG welding machines HORN TECALEMIT: World Leaders in Oil Management Systems WAECO: Air conditioner Charging Systems SAIMA meccanica: Paint Booth Systems

Om Prakash Malik Chairman ARO Equipments Pvt. Ltd.

In 2019 itself, ARO Equipments is still on its path to success with its tie-up with KRE Auto Wash and KIA Motors, India. The company boasts of many awards in its years of service, some of which are: • Excellence in Sales & Service from CORGHI SPA, Italy (2010) • Best Distributor, Asia Pacific by Car-O-Liner (2012) • Best Distributor by Capelec (2015) Apart from being held in high esteem by their clients, the company has also proved its reliability to and got certified by automobile companies like Hyundai, Toyota, Ford, Mahindra, Audi, Volkswagen, Skoda Auto, BMW, Porsche, Renault, Nissan, Jaguar, Honda, Maruti Suzuki, Fiat and Volvo. They provide systematic after-sales service support to their customers. Providing continuous support to their clients and resolving their issues typically within 48 hours, they have gained unbreakable trust from the consumers. With centralized call logging system at their Head Office in Gurugram, they control direct services and help for a repeated business to gain customer satisfaction. To make it easier for their customers, the company provides toll-free numbers to log the calls and uses DMS for call logging. ARO offers pan-India service and support through a centralized call logging center located at

“

Apart from being held in high esteem by their clients, the company has also proved its reliability to and got certified by automobile companies like Hyundai, Toyota, Ford, Mahindra, Audi, Volkswagen, Skoda Auto, BMW, Porsche, Renault, Nissan, Jaguar, Honda, Maruti Suzuki, Fiat and Volvo.

Gurugram with a dedicated team of more than a hundred well-trained, certified engineers in around 50 different locations across India, customers are provided with instant solutions to all queries. The company keeps pace with the changing market trends as well. A technology-savvy company, ARO keeps adopting new methodologies to satisfy its clients. They make it a point to focus on research and development so as to find innovative solutions to the issues faced by their customers. They are working to ensure zero breakdowns of the high-quality equipment, they provide. The company takes care of the needs of its employees, too. ARO has a good remuneration system in place to motivate the employees and keep them content. ARO Equipments is also engaged in various social activities like construction of dharamshalas, temples and donating to NGOs. Their will to pay back to society, and their esteemed clients has motivated them to always help the people in need. With a vision to reach a goal of 1000 crore turnover by 2025, the ARO Group is marching towards a future of unequaled success and customer satisfaction. 21

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MOST PROMISING

COMPANIES IN INDIA 2020

One Stop Solution Provider in Estate and Succession Planning Avishek Singh | Business Connect

last will and testament is an important part of any estate plan and without one, yours might be incomplete. Writing a will allows you to decide what happens to your assets when you pass away, rather than having them distributed according to state inheritance laws. Any innovative or disruptive idea is not easy to implement. The acceptance does take a considerable amount of time within the society. Similar was the case when Raj Kumar Lakhotia and Namita Lakhotia conceptualized the idea of their venture ‘DiLSEWiLL.’ Their aim was to provide end to end solutions for all Succession and Estate Planning Services.

“

Though there are not many start-ups in this field, legal start-ups are now taking shape. The need for providing an online platform for legal services is being recognised. The need for the change is catching up.

”

Raj Kumar Lakhotia Co-Founder www.dilsewill.com

www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

An online will making web portal under its parent company Chessygroup, Dilsewill’s founders are CAs practicing in the fields of Taxation, Assurance Services, Corporate Laws, Transaction advisory services and the like for more than a decade and half. INITIATION DiLSEWiLL provides an array of services with the prime focus on online will making services. Its bouquet of services include online will, offline will , will registration , its probate, obtaining succession certificate and all allied services. They have simplified the process of making WILL and one can have the WILL done by following 4 simple steps - register, pay, provide details and your WILL is ready. “Our vision has always been to become the most trusted and preferred online service provider in the field of Estate and Succession Planning,” explains Lakhotia. The utility provided by DiLSEWiLL is very user friendly. Will making services being provided online is the prime differentiator from their competitors. The fact that now people need not visit a lawyer, compromise their produc22

tive hours, shell out a good amount to get their will made is the edge we have over the traditional way of making will. With the evolving times, the need is to ease out the pain of travel and reduce the cost without compromising on the quality. DiLSEWiLL has done all of the above. “Though there are not many start-ups in this field, legal start-ups are now taking shape. The need for providing an online platform for legal services is being recognised. The need for the change is catching up,” believes Lakhotia. EVOLUTION OF PERSPECTIVES The lack of acceptance and awareness were the two major hindrances in their growth journeys. People are still unaware of the importance of making will. Acceptance of an online legal document providing platform is also taking time in India. Though, the team has come a long way from where they had started, but, India has a huge population which needs to be educated for making wills. “We would like to urge the newspapers and other media platforms to take this social issue seriously and spread awareness for the same,” says Team DiLSEWiLL. Society comprises of smaller units known as families. The society can be a better place to live in only if the members of each family are in harmonious relationship with each other and have economic security for their future. Partially this harmony can be achieved by making a will as it keeps at bay disputes for wealth amongst themselves after the demise of a family member. Similarly economic security for the future of the surviving members can be ensured by proper distribution of wealth through the will. Also, “Our focus and approach ensure unbreakable faith of our clients. Awareness is created through various mediums accessible to the public. Our focus is to provide customised will even though DiLSEWiLL. is an online platform. This is the reason we go an extra mile by providing necessary consultation and assistance. Team DiLSEWiLL. works with a complete customer centric approach,” claim the makers.

tionships amongst them are some of the ways in which the firm tends to ensure their employee satisfaction and contentment. The present government policies are very conducive to start ups. Today start-ups have a lot of support from government bodies like DIPP (Department of Industrial Policy and Promotion), MEIT (Ministry of Electronics and Information Technology). Many organizations like NASSCOM have come a long way in supporting start-ups like us. According to Lakhotia, “I would like to mention here that we are recognised by the DIPP and are also part of the NASSCOM 10000 start up 2019. Client satisfaction and customer feedback are of great importance to us. They help us learn and improvise. Positive feedbacks keep us motivated.” Bing an entrepreneur himself, Lakhotia also has some words of wisdom for fellow entrepreneurs as well. “I would like to say that we are all earning and living a holistic life in this society. It is our moral responsibility that we should have at least one project which gives a solution to a major social problem as a gratitude gesture towards the society. Also, I would like to appeal to everyone that “death is certain, but the time is uncertain”...do not procrastinate. Make your will.” Also, they aim at creating awareness in the masses about the importance of will making, even for young adults, simplifyingthe process of will making and making it available to one and all irrespective of geographical locations, at affordable prices. Every person having savings and dependants are advised to make wills. Its an appeal to the young generation to understand the importance of making will for the safety and security of their family.

R&D has helped in giving the customers a hassle free and customer friendly experience. “With the ever evolving technology we need to upgrade ourselves to keep in pace,” say the Lakhotias. The team claims to come back to work more excited and enthusiastic than they used to initially .The evolution and dynamism of things around, tends to keep their spirits always high. Their constant in house research and regular feedback systems from clients helps them to be updated about the market needs and accordingly they keep making changes in their product base. MILESTONES AND ROAD AHEAD Keeping the employees content is very important. Success doesn’t come handy and without the combined efforts of many, it’s always teamwork. Valuing their inputs and ideas, giving opportunities, creating a safe and nurturing environment, taking care of healthy interpersonal rela23

Namita Lakhotia Co-Founder www.dilsewill.com www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

BCM REVIEW

Tips to Keep Yourself Mentally Fit in this Time of Pandemic

Coronavirus outbreak has become a nightmare for everyone, factors like fear and anxiety, a lack of social intersection, and the most important financial issue and economic recession can lead to mental health challenges. There are a lot of news is coming up that people are having mental issue during the pandemic. As you know that good mental health refers to psychosocial wellbeing, it means creating positivity vibe can give relaxation. Mental fitness is a protection layer that includes factors like emotional safety that helps us to deal with and cope up with several situations and issue. So, today I am going to share 5 tips which help you to become mentally fit in this pandemic. EAT HEALTHILY New research indicates that healthier dietary patterns can reduce risk the thing like depression and anxiety. Consuming healthy things on time is one of the best practices to keep not just mentality fit, but also the whole body. In order to make improvement of mental health, we all have to take some specific nutrients and vitamins like Vitamins B, omega 3, iron, Zinc, Magnesium, and prebiotic & probiotic. When consuming such kind of foods, “essentially many of them become the basis for the brain chemical, the neurotransmitter, serotonin transmitter (one of the main transmitters of the brain)” Dr. Tara Narula discuss to “CBS this morning” “in addition, the fruit and vegetable that you eat can give you antioxidant these kinds these kind anti-inflammatories it could boost your immune system.” The statement shows that replacing unhealthy 4pm snacks with healthy ones would be a great idea. REGULAR WORKOUT I know during the lockdown, it is hard to go to the gym and Join Yoga Class. But there are a lot of workouts you can do with zero equipment or with available stuff at home like moving body, lifting heavy stuff (it available at home), push up, cardio workout, and many others. The exercise you will do at least 30 min. Workout allows your body to use oxygen and also improve blood circulation. Both of these things have a direct impact on your brain. According to healthline.com, Workout enhances your brain’s production of endorphins – makes you feel good. A lot of people have noticed that after doing a workout, their mood had improved immediately. In the quarantine period of time, you can do Yoga as well. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

STAY AWAY FROM FAKE NEWS AND GET INFORMATION ONLY RELIABLE SOURCES A lot of fake new are rambling all over on social media, which can convert your thought into frustration. During this pandemic, it would be better if you limit your exposure to the news and to customize your social media feeds. As you know that our brain is a problem solver, but if your brain is already feeling fearful, it hard to get out of the situation. So Stay away from social media and fake news so that you won’t get panic. To get the right information, you can use some legitimate and reliable websites like for the latest update of this pandemic, you can choose WHO, and CDC or the country’s health website. “It is helpful to adopt a more analytical approach as you follow news reports about the coronavirus. You will also want to verify information that you receive from family, friends, or social media,” says the American Psychological Association (APA). Moreover, “consume only what you need to know, what’s most relevant to you and particularly what is happening or anticipated in your own community,” said the National Alliance on mental illness. STAY CONNECTED WITH YOUR FAMILY AND FRIENDS Quarantine life can create a lot of negative thoughts when you are doing nothing. In such kind of condition, it would be great if you stay connected with your friends, family, and colleagues. APA (American Psychological Association) states “Maintaining social networks can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress.” People are being instructed to maintain social distance. It doesn’t mean you cannot cheat over the phone and have fun with video calling. The more important thing, when you are connecting with your family or friend over the phone, do not too much talk about coronaviruses, it may create negativity not only around you but also them. Also, if you have kids, you should to them, have fun with them. I’m sure you are going to love the time. HAVE A ROUTINE Routine requires for everyone, especially for kids. But When schools are closed and a lot of people are working from home or being instructed to stay at home, it feels like all bets are off. However, it would be much better for every individual’s mental health to try to keep going with routing, as much as possible. Deborah Serani (professor of psychology at Adelphi University) said “Studies in resiliency during traumatic events encourage keeping a routine to your day. This means eating meals at regular times, sleeping, waking, and excessing at set times, and maintain social contact. Unstructured time can create boredom, spikes in anxiety, or depression, which can lead to unhealthy patterns of coping.” Another reason to keep going with routine, Actually, it will cut “decision fatigue,” the overwhelm and exhaustion that can come from a lot of options. So, when you wake up in the morning, it is better to make schedules which can clarify How many tasks do you have to do today. try to stick with schedule (if it doesn’t work out— don’t beat yourself up. Take a break from work for a day). By doing this, it can free up some mental bandwidth during this pandemic. 27

www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

MOST PROMISING

COMPANIES IN INDIA 2020

DRONAA EDUCON PVT. LTD:

PROVIDES AN INCREDIBLE EXPOSURE TO INDIAN STUDENTS FOR STUDYING ABROAD

“

Competition has always brought out the best and we welcome all sorts of competition.

”

NISHU MAHENDRA Founder & MD

Ashwathy Nair | Business Connect Globalization is picking up the pace across the world, and our country is no exception to it. It has touched the roots of the educational arena as well. Youngsters of India want to leverage their educational standards, that’s why they are opting for studying abroad. Acting as an interface, DRONAA EDUCON Pvt. Ltd. helps the students to study in foreign countries. In a conversation with Business Connect Magazine, Nishu Mahendra, the Founder and MD of Dronaa Educon Pvt. Ltd., has shared some indispensable insights.

PLEASE WALK US THROUGH THE PROFILE OF THE GROUP AND ITS SERVICES. Drona Educon Pvt. Ltd. is a six-year-old company, which deals with the ‘study abroad sector’ of education. We have three different divisions of education. Firstly, we deal with more than 1000 courses of 200 different universities and colleges of more than 25 countries like the UK, USA, NZ, Australia, Canada, Germany, and Europe. We secondly deal with MBBS study programs in more than 10 countries such as the UK, Ireland, Europe, Kazakhstan, Russia, and many more. Our third segment is training where we train students for IELTS, PTE, GRE, SAT, OET, etc. in the classroom and online through webinar/Skype. Recently, we have ventured into immigration fragment also as we were inundated with queries and we couldn’t resist further. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

OFFERING SUCH A LARGE SELECTION OF INTERNATIONAL COURSES, WHAT INSPIRATION DREW YOU TO A PATH OF THIS NATURE? There is a huge market of study abroad and many big players too, however, there is still a wide gap where people are not guided as per the expectations and they end up choosing the wrong course or the wrong path to a promising career and eventually end up wasting all their resources and don’t get the desired result. There, I decided to help all those who aspire to study abroad and wanted to prove that right kind guidance and support is all that can nurture good careers. After learning the nitty-gritty of the trade, I established this bran brand Dronaa, and since then there has been no looking back. WITH PROVIDING TRAINING OF GLOBAL STANDARDS, DO YOU BELIEVE YOUR CHALLENGES WERE ANY DIFFERENT FROM THE REST? If you are asking about the training courses that we run or the consultancy that we have, in both the cases the challenges faced were no different in any way. However, our approach to deal with them has been different. We have a motto that our company is just not to establish itself as a company but to establish the careers of the candidates also, who approach us with that trust in us. This gives us strength and confidence to do better and better. I monitor all the aspects of the business and whenever required I 28

guide, mentor, and counsel the candidates and their family to help them choose and decide the best.

YOU HAVE BEEN IN THE MARKET FOR A WHILE NOW, WHAT KIND OF STRATEGIES DID YOU DEPLOY TO OVERCOME YOUR CHALLENGES? Well, as I told you, business keeps posing the challenges, and the approach adopted makes all the difference. My strategies are the positive frame of mind, giving space to every human being, be it staff or the candidate and letting things take its own shape. As far as promotion and marketing, we all know that this is the age of digital communication and we focus on that. Our sincerity and genuine approach to work is our main strategy. WHAT ALL FACILITIES ARE MADE AVAILABLE FOR THE ONES ENROLLING WITH YOU? We have a wide range of facilities. Firstly, we provide numerous sessions of free counseling even before the student enrolls. Once he enrolls, we help him in arranging all the papers to apply to the desired university, help him to get the admission on time, the visa process and paperwork. We also help in arranging accommodation, ticketing, and flying. The most highlighting point of our services is that we provide an on-arrival facility in every country and not only this we also provide a local point of contact just as a guardian till the students stay there and complete their courses. IS ACADEMICS THE ONLY AREA THAT IS POLISHED OR THERE ARE OTHER ACTIVITIES CONDUCTED AS WELL? Of course, the primary focus is on academic development. However, we are a student-centric company and work for holistic development. Thus, we conduct pre-departure briefing sessions, communication skills, cultural differences, and Mother Tongue Influences are taught and discussed with all those students who need them the most. We also conduct similar sessions for all those who return India after the completion of the course to discuss the work prospects and to help them in the exploration of other avenues. HOW DO YOU ENSURE THE FAITH OF YOUR STUDENTS IN YOU? We are happy that our students have been more than satisfied with us. We have worked hard towards it. Our mantra of winning students’ hearts and mind is to be concerned with their aspirations, goals, issues, and careers. We align ourselves with their goals and aspirations that motivate us and infuse faith in them. DO YOU FEEL ONLINE TRAINING HAS ACCLAIMED ITS WORTH IN THE MARKET? Yes, to a certain extent. We have a good student base which is online and they are happy. Removing the need for classroom coaching is what I believe impossible. We have daily online batches for IELTS and PTE, and the number of students is ever increasing. All the working professionals, people from distant areas and even housewives who are 29

co-applicant with their husbands prefer online training. There is a wide potential, which is still untapped and can be accessed. The education sector of any nature is a competitive market, do you believe competition is necessary and how much? Well, competition is a sign of developing market and that is good for business. The competitive market makes the sector more creative and innovative and that leads to a business win-win business model; the service provider and the service receiver both are benefitted. Extreme competition is a sign that the economy is cracking and there are not enough working areas. Whatever, but I believe that competition has always brought out the best and we welcome all sort of competition.

WHAT OTHER MILESTONES HAVE YOU ACHIEVED AS YET? I am happy to answer this question. When hard work is recognized, it always gives a proud feeling. We are proud to be awarded as the Best Overseas consultant in North India- 2017. We are Qisan Approved Agency. We are Uniagent- Gold Certified Agency. We are ICEF Trained-ITAC 1168. We have QEAC Trained Staff. We are a British Council – Approved Examination Booking Centre. We are recognized Agency by IDP & Pearson. I hope this is enough, though, the more the merrier, we are trying to reach newer and newer heights. I am also a member of the Georgia Asia Chamber of Commerce. WHAT ARE YOUR PLANS FOR THE FUTURE? We want to cover the entire length and breadth of the nation. Under our Pan-India plans, we are working to increase our branches. Currently, we have our head office in Noida at sec.-18 and branches at Amritsar, Lucknow, Bareilly, and Roorkee. We are a registered company in Australia. We have wide plans of expansion and soon we shall be opening more branches. WHAT IS THAT YOU ARE PROVIDING DIFFERENT FROM OTHERS IN THIS SECTOR? I would tell everyone to be true to yourself and devote your time in constructive pursuits as the end result is desired the most. I myself have the exposure of traveling in 20+ countries where I personally visit the universities; this experience also helps my team to share the real experience with students. We evaluate the demand which meets with specialization of a particular sector to give advice to students If you are looking forward to studying abroad, make a visit to us we shall give you free counseling and guide you to move in the direction of achieving the target of your life. Immigration aspirants must choose wisely as per their profile. Lastly, I would say work hard but party harder, as that keeps you going. And ‘Passion’ is the world that should not be missed from your lifestyle. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

MOST PROMISING

COMPANIES IN INDIA 2020

An epitome of Magnificence in an arena of Online Market brought by the Visionary PRABHAV DUBEY Founder & CEO

Doorstepshoppee Services Pvt. Ltd. “Continual efforts and the growth mindset are the secrets of a revolutionary success in any field”, says the man behind Doorstepshoppee Services Private Limited. In an era of Digital India, the venture was incepted to provide valuable products and exemplary services to the consumers via online methodology of shopping. About the Stupendous Organization Prabhav Dubey is the Founder, Director, and CEO of the remarkable organization-Doorstepshoppee Services Private Limited. The company’s prominent purpose is to provide the superior quality of products such as electronics, gadgets, stationery, and also hygienic food to the specific targeted audience within 45 minutes. The specific audience includes student who are dwelling in the hostels of colleges and universities, and the civilians who are residing in housing societies as they are situated in remote locations. The organization is known as an Exceptional Service Providing entity; it renders excellent services as a consequence of which clients are loyal towards it. The target is to attract the consumers who are technically sound and efficient. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

Dr. Amit Mishra | Business Connect “Company’s main aim is to render an astounding, and richer experience to its consumers”, says an ardent. The most indispensable asset is Manpower without which no company can survive in the business realm. Similar is the case with Prabhav’s venture; here, employees are provided full independence to implement their creative ideas. Consequently, such an enriching experience upgrades their working morale, and they remain loyal towards the organization. Company’s competitors’ function from the cities that is why they take a long span of time to fulfill the demands of consumers, on the contrary Doorstepshoppee Services Private Limited. operate within the campuses, hence they deliver in less time. It has monopolized the specific campuses in deserted locations which helps it to stand apart from its rivals in an entrepreneurial world. To create a difference with the services in this competitive era is quite an essential aspect for the startups, so that the consumers are willing to spend their money. 30

“There is no alternative of hard work, if you have an idea and vision, then execute it, and put all your energies to turn it into something grand”, says the visionary.

A Plethora of Challenges in the excursion, and the process of Research and Development “Loopholes are always there in the journey of life; we, living beings, ought to face them for the growth and expansion” remarks Prabhav with an inspiring look. During the initial stage, company struggled a lot because there was a non-acceptance of idea, and its execution into the real world. There is a multitude of other complexities such as building an excellent team, merging the technology with the actual problem solving methodologies on grounds, and the major one was to develop an authenticity. Fortunately, the organization has dealt with the challenges vigorously. To cope up with the changing trends in the market, to grow the business with an increasing number of consumers, to accomplish the demands of customers, the company needs to pay a special heed to the Research and Development process. R&D also helps in knowing the loop holes which are present in the organization. Henceforth, Research and Development domain plays a crucial role in the expansion of company. The Visionary’s Lifestyle and his Societal Contribution Prabhav has an interesting personality; in the midst of hard work, he never forgets to cheer his spirits. He is an explorer who loves to visit new and exciting places. He wanders to exotic places, and tries delicious and varied cuisines. Having a tremendous interest in different cultures, he is keen to acquire the knowledge pertaining to them. On societal front, efforts are being made to eliminate the existing problem of malnutrition from the impoverished communities. In addition to it, removal of illiteracy, and awareness of sanitation are the goals of organization; initial steps are already taken for providing the door to door sanitation awareness. Prabhav does not have any specific role model; he is inspired by various successful business persons. In order to continue work with the same level of motivation, one needs to look at some phenomenal entrepreneurs. The enthusiast thinks, “When an enterprise grows, one needs to boost the zeal and determination towards work for the growth and expansion. Every day, the hunger for success increases inside me, and the fire of achieving more blazes.” 31

Outstanding Future Aspirations The company has won several accolades in the sphere of startups; various awards are given to it for the company’s phenomenal performance such as Jai Chand Mehta Gold Medal from Anandiben Patel- Governor of MP and Achievers Award in the presence of our Indian President. It has won several other Competitions too. The organization is working with an approach to provide its fantabulous services to each educational campus. It is planning to open a Service Providing Chain for the benefit of students who are residing far away from their homes. According to Prabhav’s perception, as the competition is increasing, the number of students is also growing at an equivalent rate; and the students are migrating for studies. Consequently, there is a vast scope for entrepreneurs in this field of serving students. From the past few years, students are becoming more aware about their needs, and technology, so they are supportive, and easily handy towards these types of problem solving startups as a consequence of which, new ventures are increasing day by day. Recent government has also contributed a lot in the employment sector. The imperative steps and initiatives are taken by it such as Startup India and Make in India which provide ample opportunities to new startups, so that the people can become the job creators. Golden words for the Readers of Business Connect Business Connect has an outstanding reach to its readers; Prabhav has some golden words of wisdom to share with the curious readers of Business Connect. According to his intellect and experience, opportunities are present everywhere, so people ought to grab them, and climb the ladder of success using them as stepping stones. Young people with a problem solving mindset are the jewels for the company; they can turn every odd into their favor. Determination, perseverance, and never give up attitude will allow everything come to your way if you have made your mind. Those who wish to be a part of this renowned organization can send their resume/queries at hr@doorstepshoppee.com For more details visit them at dsplventures.com www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

BCM REVIEW

THE CORONAVIRUS IN INDIA: HOW TO

PREPARE FOR THE GREAT UNKNOWN

Mark Taiwan once said, “I’ve had a lot of worries in my life, most of which never happened.” This thought I have been keeping in mind for a quite few years when I realized that too much worrying about something that probably doesn’t matter in my cases and never going to happen. In January I heard that a virus is spreading all across the world from China. At the moment I took simply just because of this thought. But On March 25, 2020, Indian prime minster Modi announced that India is going to be completely lockdown for 21 days. At the moment, this thought blew up. I never knew in such kind of incident is going to happen. Later, I started drawing a big picture in my mind how our lives and cities are going to look like. I’m sure most of you have pictured it as well.

Since at the moment, we are unknown and don’t know how long this virus will be around us, so I have made a few checklists to stay productive while not being fully active.

Stay Informed

The COVID 19 pandemic is making our life miserable these days, we have been instructed by the government to stay home as much as possible and keep washing hands and many more. In such a situation, there are a lot of fake news are being viral via Social media, and most people don’t know what are the truths about it. To get rid of misconception, you have to update yourself so that you can act accordingly. Here you can believe in some genuine websites. If you are looking COVID 19 pandemic related news or new update, you should check out the WHO (World Health Organization) website.

Stay healthy

The more important thing to do is stay healthy. Gyms are closed and there are very few grocery stores are running at the moment. I would highly recommend you make some exercise environment at home. You can do exercise on your terrace or in your own room. Since every junk food shops and restaurants are shut down, people are cooking foods themselves at home, which is great for our health. But don’t fall into the trap of drinking all night and sleeping all day.

Get Medical Help If You Need It

If you are sick or feeling unwell, I would suggest you make a call to your family doctor or near the hospital. Tell them about your symptoms, also, you can inform doctors via mobile phone about your neighborhood illness (in case they are not going to doctor). We should lead by example in our leadership to aid our societies to return to a wealthy and healthy state. The advantage to community and overall business would be fruitful eventually. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

Maintain Your Finance

Economists have been doing math since they have heard that the whole world is locked down. People have been told that the whole market will be close except for essential business. I know this is more important to prevent the virus. But the most important thing you have to consider how long your saving balance will put food on your table and pay your bills without revenue coming in. This is about deficiency control, new revenue streams, and communication. Weather, you have a business that is still running or your revenue stream is shut down for a limited period of time. You have to keep updating your customers and employees about when you are going to potentially be up and open again, and what are you providing if you are still running, and start figuring out ways to monetize things your business or brand can provide that might you never even thought before.

Be Grateful

seeing such kind of situation, it is easy to have fear and uncertainty around us, which can let us fall down the rabbit hole of depression and negativity. With every single day that passes, it will be another missed opportunity, so donâ&#x20AC;&#x2122;t miss it and be grateful, just do what you like to do by staying home because the day is coming closer and once again we will back to our normal life and all of us being able to pursue our endurance again. Positively change your perspective about this situation and look at it as a productive vacation. Be grateful for what you have instead of fretting about what we donâ&#x20AC;&#x2122;t.

Help The Community

as we all are in quarantine and we are missing things out, but there are a lot of people who are doing much worse in this situation. In spite of lockdown, a lot of people are returning home from metropolitan towns because they donâ&#x20AC;&#x2122;t have enough food and essential things to live life. So, if you can help them in any way, we strongly suggest you do so. In this way, you can make lockdown successful. Although, there are a lot of NGOs and social activists are helping those people now. Recently, I watched a video where an IAS officer was distributing foods among the homeless and daily wage people. However, that is not enough for such kind of population we all have to contribute ourselves to help others.

Keep Fighting The Good Fight currently, we all are in a very challenging time and we want to get out of this situation. At the time all we can do is follow the above steps. Also, keeping in mind those five points that keep you safe from the virus.

One more important thing, be thankful to those doctors who are working so hard to recover coronavirus patients. 33

www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

MOST PROMISING

COMPANIES IN INDIA 2020

ICAN THE FUTURE OF OUTSOURCING AND BPO INDUSTRY SERVICE SOLUTIONS Avishek Singh | Business Connect In the past few years, a lot of changes have happened in accordance to the industry of outsourcing. The success rate has been astonishingly high because of the fact that there has been the availability of resources amplified to booming levels. In the last 20 years, the outsourcing industry has been providing services to a number of business verticals like healthcare, hospitality, communications, finance, mortgage, retail, insurance, banking and more. There are a variety of reasons why the Business Process Outsourcing sector has gained so much recognition like superior competency, business risk mitigation, factor cost advantage, the economy of scale, etc.

A BRIEF OUTLINE OF ‘ICAN BPO PRIVATE LIMITED’ The market has been largely dominated by full-service solutions provider with deep domain expertise in the areas of customer acquisition and retention across verticals like ICAN BPO Private Limited (ICAN). The founding father and CEO of ICAN, Jagdish Iyer, envisioned that irrespective of the industry, organizations that excel in acquiring, servicing and retaining the right customers will be the winners in the long run. Managing customer relationships, fostering improvement and adding value to them is how ICAN enables organizations worldwide to constantly improve their business performance. Nitin Chacko, Managing Director, and SBU Head comprehended well that the key towards outsourcing success is to work the way the clients are working. ICAN’s unique processes and globally acclaimed transition management tools ensure that clients that engage with them never need to come out of their “comfort zone”, but yet achieve their business goals and financial objectives.

THE MEN BEHIND THE EFFICACIOUS VENTURE! Jagdish Iyer has over 25 years of experience across industries in various management capacities and a successful entrepreneur with an experience in starting up and rapidly growing businesses. Prior to starting ICAN in 2009, he cofounded Adventity Global Services in 2004 and grew that to 4000 plus people multi-vertical, global business in 5 years. Prior to that, he was in the IT services industry in the US including Infosys Technologies. Jagdish holds a Bachelor’s degree in Engineering from BITS Pilani and an MBA from the Indian Institute of Management (IIM) Kolkata. Nitin Chacko has over 20 years of experience in managing all aspects of different types of outsourced operations in technology, media, telecom, financial services, and travel and insurance industries. He is the Managing Director for ICAN India and oversees all the businesses that ICAN engages in. Nitin is part of the founding team at ICAN and has been here since inception. Prior to ICAN, he worked in various management positions at SITEL, Wipro, Infosys and Adventity (now a Sutherland Company). He has extensive experience in outsourcing/offshoring using various models such as managed services, BOT, transaction-based pricing, and consequence based models among others. He holds a Bachelor degree in Electronics Engineering from Pune University, India. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

THE CORPORATE ETHOS ICAN was founded and started operations in early 2009 and has rapidly grown into a vibrant diversified company with a staff strength of over five hundred professionals spread across multiple locations. It has attained and maintains positions of leadership in its chosen businesses. The growth of ICAN is spurred by the spirit of the individuals who across levels keep ahead of the rest, and constantly rise to the challenges that our businesses throwing at them. With a team of highly motivated and competent professionals that propel to deliver the best possible work products to our clients. Its principal Global Operations Hub is in Thane, India. ICAN occupies a physically walled and state of the art data secured facility with multiple redundancies in place. Many of ICAN’s diverse businesses are operated and delivered from this location. The global operations is handled by, Vinod Rao, Sr. Vice President – Operations and Quality Assurance Vinod Rao has over 18 years of operational management experience in the outsourcing/offshoring industry. He is responsible for a large part of ICAN’s Operations, Quality Assurance, and many key Client Relationships. Prior to ICAN, he spent six years with Advent Global Services, where he held key operational management positions. He started his career with Hughes Telecom in customer service and retention. He obtained his Bachelors in Mechanical Engineering from the University of Mumbai and is one of the founding members of ICAN. It is an entrepreneurial venture and in turn, promotes the same spirit of taking ownership and being accountable in its people. They are proud of attracting, retaining and growing some of the best talents across levels in our businesses. This along with our robust processes and abilities with harnessing technologies plus a 100 personyears of senior management experience is what makes ICAN a partner of choice for the clients. The three basic models that are taken into consideration before starting anything are; • Perfect for your Business They provide tailor-made solutions that suit your needs and budgets and understand that one size does not fit all! • Productivity Improvements This is part of their DNA and it is their constant endeavor to improve efficiency which in turn results in huge cost savings for the clients. • Technology Agnostic They are a solution as opposed to platform or technology focused. The tool kits that they bring to the clients work regardless of underlying technologies or legacies! The talent and acquisition come into place with the hard work of, Adarsh Shetty, Sr. Vice President – Talent Acquisition and Training 35

Adarsh has over 18 years of experience across the financial services, media, and telecom and outsourcing industries. He is part of the founding team at ICAN and has been at ICAN since inception. Earlier in his career, Adarsh spent four years at various divisions in Virgin MediaUK, holding key positions in sales & marketing, strategic planning and Training. He then had a stint in Private Wealth Management in the Middle East based out of Dubai before moving back to India in the outsourcing/ offshoring industry. He obtained his Bachelor’s degree in Pharmacy from the prestigious MET - Mumbai Educational Trust’s Institute of Pharmacy. He also holds an MBA from Nottingham University in the UK.

RESPONSIBILITIES TOWARDS SOCIETY At ICAN, it is understood that any organization is as good as the society in which it operates. They acknowledge their social, moral and ethical responsibility towards the betterment of various elements of the society they live in. They believe that this is one of the unsaid and underestimated aspects of business excellence which few organizations have come to take notice of. Along with the employees, they have taken a few such steps to touch lives outside the professional arena and recently have pledged support to Rays of Hope Ministries and Suryoday Trust, a school for Students with Intellectual Disability. Through this initiative, they hope to make a difference to the many orphans in the institute, just as they have done with the internal and external clients. The generosity of their employees to extend financial help further testifies to the company’s strong ethical convictions and moral codes which in no lesser means have had them excel in their business assignments as well. They look at this effort as a way of giving to the society what the society has given to them – sustenance. At ICAN, it is seen as an indirect correlation of these activities with business values, which by extension drive business operations – after all socially aware and active organization are more likely to stand the test of time, and they are one of the proofs of that. The growth of call centers is also largely due to the higher number of the educated class and further humongous commerce. The demographics of this country is way too much in favor of it, given that the greater population is under thirty. Time is the only judge that would be able to tell if this ever so growing industry will be able to successfully sustain itself with the passing time of rigorous competition and fight for being the leaders in the market. The country clearly looks like dominating the global space as foreign investors have a number of impressive reasons to come in. the time right now is perfectly ripe and we positively look forward to the BPO sector to rapidly transport up the curve, solidifying its position further in the global arena.

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BCM REVIEW

CARANAVIRUS PANDEMIC

Over two months later India enforced a strict nationwide lockdown to contain the spread of coronavirus, but now the government of India is allowing most businesses and services to resume. People are returning from their jobs and starting to trickle out of their homes. During the lockdown, expertsâ&#x20AC;&#x2122; guidance has been followed well: As much as possible, stay home and avoid social gathering. In the new reality, with a vaccine likely still months or years away, some experts have said that a new approach is needed to implement among the people to stay safe amid this pandemic.

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It would be great for people to stay home all the time, but we all know that isn’t possible. So now question is, what can we do to minimize the harm to ourselves and others if and when we choose to go out? In a short answer, Wash your hands. Do not touch the face. Wear a mask and maintains distance from people (you don’t live with) at least 6 feet. For those of you who have a chronic health issue, or are 65 years old or more, you should take all these precautions very seriously. Now a lot of people will say that short answers we have heard a million times, So we are going to discuss seven points, which may help you minimize risk while you going out.

1) Stick to the outdoors Experts have given a piece of advice for those who decide to go out: people who can do something out of their house instead of indoors, they should prefer it outdoors. At the time people prefer cooking in their yard, which is good for them. You should consider it as well. This pandemic spread through airborne droplets – that land on the surface, afterward they pick up with their hands. Outdoor alleviate these vectors of spread in many different ways. first, the open-air won’t let airborne droplets to reach other people. second, it would be easier to keep a distance from others as compared to inside.

So, if you are considering hanging out with friends outside (keep it to a small group). If you are going to eat at a restaurant, look for outdoor seating. Prefer morning walk instead of going gym. Many experts believe that policymaker can take advantage “It’s a good year for outdoor dining and outdoor shopping and outdoor all kinds of activities.” According to Mark McClellan, (who formerly lead both CMS and FDA) from VOX The one exception, of course, is your lovely home. As long as you and your family stay at home, it’s safe, if no one inside is sick. Experts have recommended to people to do things outdoors, that doesn’t mean it is totally safe. Being around people who don’t live with you can create some problems during this pandemic. However, during this pandemic, doing outdoor activities could safer (outside of your home). For some, that’s a reprieve that makes all the other necessities for social distancing a little more bearable. As we all know that spending time outdoors could be beneficial for all of us on its own.

2) Follow good hygiene practices We have been getting constantly message from a health authority that “keep washing your hands” and “Do not touch your face.” If you are going to very frequently venture far outside your home. So do consider seriously it doesn’t matter how old are you. Many reports indicate that the COVID-19 could survive on a different surface for an hour or days at a time. If you touch those surfaces, then touch your faces – soon you may get infected. By now there are a lot of guidance available on the internet about how to avoid touching our face and wash our hands. If you haven’t seen yet, go and check out, I’m sure those tutorials would be helpful.

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AS per CDC, before eating or after using restroom “Hand should be washed with soap and water for at least 20 seconds.” Also do not forget to back of your hand, finger, thumbs, and your wrists. If you cannot access soap and water, use hand sanitizer with more than 60% ethanol or 70% isopropanol. Yes, these hygiene practices work, and we are hearing over and over again. If you would like to minimize risk to yourself, then you should follow this hygiene practice.

3) Wear a mask

PREVENTION

In light of data about how coronavirus spread, along with proof of widespread coronavirus illness is communities all over the country, many institutions and organizations (CDC, WHO) agree that every individual should wear a mask when they go out. You can wear mask surgical mask, N95 mask if you have one, also cloth one would be good if you can’t access it. CDC (The central for Disease control and prevention) recommends that “In public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.” Mask can stop transmission from the wearer to other people, especially from those who are infected but not showing symptoms at all. If you put the mask on face properly, you’re less likely to get infected from virus-containing droplets. Mask also likely gives some safety to you by creating a physical barrier from droplet from other people in front of our mouth and nose. However, the research is not enough, but there are few suggestive pieces of evidence: As long as you wear masks properly, the report shows that it reduces disease transmission overall. While many other experts hypothesize that masks are playing a very crucial role in this pandemic. Most countries are not allowing N95 for the general public because of shortage. It would be difficult to buy. But you can use a cloth mask which can make at home. If you want to learn how to make a Mask at home, then check out the CDC tutorial. As you know the country has allowed a maximum of 50 people at the wedding function or any other function. If you are hoisting event (which is not but it is going to happen) – offer masks to those who are attending the ceremony. When you wear a mask, don’t fidget with it like touching your face, and avoid taking it off until you return home. Throw away disposable masks once you use it, if you have reusable mask then wash after use them. Also, do not forget to wash your hand before and after taking off the mask. One more important thing, it is common to have a little harder time breathing while putting a mask on face for long hours. But you know discomfort is much better than not getting sick of the virus, so Do not take off the mask in the middle of somewhere.

4) Stay away from the crowded area Many markets are going to open up, again we are going to see the crowd in the market. Throughout this pandemic, people are being instructed to maintain a distance of at least 6 feet from others. So, stay away from the crowd. www.businessconnectindia.in | Vol. 2 | Special Edition July 2020 INDIA

In the South Korea call center, 44% of employees on one floor have got infected by coronaviruses, the analysis of the seating report shows how easily COVID 19 spread in the offices. In March, 97 out of 811 employees tested positive at a Seoul call center. Of the sick workers, 94 sat on the same floor – the building’s 11th – and 79 were in the same section. The article published in the Journal of Emerging Infectious Disease. Prolonged and close contact could be risky for people. A jogger passing by you for two to 5 seconds isn’t created risk. But if you are within 6 feet of others for a longer time – especially for hours. It could be dangerous for any one of us.

“The two variables we worry about is that distance from another person who might be sick and the time spends with them.” Says Crystal Watson, senior scholar at the Johns Hopkins center for Healthy Security, from citizen Cartwright. This principle applies to the outdoors, too. As we have discussed outdoor, it is safer than indoors, despite it, it still a good idea to avoid packed parks or beaches. Anyone who doesn’t live together, they shouldn’t stay together for long in any setting. So, if you are planning to go out for food, do consider to skip the packed restaurant. If you are going to the park or beaches, find an area where very few (2 to 3) people around. Hosting party, don’t invite too many during this pandemic, also avoid hugging and handshaking.

5) Avoid share surface It could be possible that people can get coronavirus by touching a surface or object that has the virus on it if you want to minimize that risk, try to avoid share surface as much as possible. So even if you are planning to go outdoors, try not to touch anything which has been touched by different kinds of people, like swings, bench, swings, slides – at the very least, wipe them out before using them. If you are entering in the building -where you don’t live or using public transport, try to minimize how much of the space you touch.

Now people are going back to their own office, but during this pandemic, try not to share food, drink, and many others. That doesn’t mean you have to be fearful about food or getting various things delivered to you.

6) Do not go outside from home over and over again. Whether, you are going out for food or work, or you are leaving home because you can’t stand the sight of your apartment anymore, one way to reduce risk is to space out all trips. With each venture outside, you are creating risk for yourself during this pandemic, that’s why it said “Stay home and Stay Safe.” So, it isn’t a good idea to be going out of the store or mall over and over again or even every day, when you go to the store buy as much as you can afford and carry in one go. Don’t buy stuff for 6 months or a year, one month would be enough. Since you are going out to the store and mall every day, it is impossible to keep the physical distance. Reading this article, that doesn’t mean every single is going follow the rule perfectly and some time we forget something at stores which have to go back. But remember spaced out trips outside the home would be great.

7) If you are in a particularly at-risk group, take extra precautions. As per CDC’s current available information, Chronic conditions like asthma, diabetes, liver issue, and obesity. Having one of these appears to heighten the risk of complications and death due to COVID – 19. People who are 60 or more are at higher risk too. In such a kind of people need to be extra careful and strict for themselves. One-way experts describe: If you fall into one of these chronic conditions, have to follow the same rules, but take this on the next level like if normal people washing their hands 5 times, those people should wash their hands 10 times. If others are maintaining distance 6 feet, those in at-risk should try 10 feet. Many Expert believes that older people should stay at home as much as possible, in the way they can protect themselves. What we have discussed, nobody is going to follow perfectly because some of the tips may not be possible for them. But better you can do it, the lower the risk would be.

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RNI No. : DELENG/2018/76695