4 minute read
Entry 3: Communication Process (Verbal & Nonverbal
date : 15th April 2021 (week 1) Topics: Communication Process (Verbal & Nonverbal) Duration of time spent on this entry: 2 hours
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Personal reflection
Communication process is a fun topic to discuss. From here we could find out different perspectives or point of view of someone. Meanwhile is a way of knowing whether our message is received by the other party or not. There's a lot of interesting stories that could be told. From my part, I always find that being straightforward is the easiest way to communicate with people regarding work or assignment. For example, instead of going around and around just to explain a certain point, the less word is better if it's in a word form. But when talking to someone face to face, for me the communication process is quite challenging. I'm not very expressive myself. Maybe due to that people cannot decode the message I try to deliver and the result of it getting me tired of explaining myself again and again. For example, between me and my dad. My dad won't accept my explanation if there's no visual proof, it's like the phrase in a picture could tell a story by itself . Since that I believe communication needs two ways: verbal (our explanation) and non verbal ( visual proof) not just to make sure the message is being delivered but also to convince the other party regarding certain things.
In entry 2, I've explained regarding the Understanding Communication, the topics also explained a bit about the communication process. So this entry is basically the continuity of entry 2. Here we are focusing on the main types of communication which are verbal and non verbal. Interestingly, non-verbal communication is used intentionally and not intentionally. Most people don't have control over the perfect facial expression - we've all heard comments that don't raise an eyebrow in a professional response, which is wise or not. by learning more about the use of non-verbal communication, you will be able to manage communication and ensure that your message is exactly the way you want it to be (Valamis, 2021). The muscles of the face transmit emotions. We can send a silent message without saying it once. Changes in facial expressions can change our emotional state. For example, if we focus on beliefs before the interview, the face will build on those beliefs for the interviewer. Wearing a smile
(even if you are stressed out) can reduce your body's stress level. To be an effective communicator, we need to match our body language, appearance, and voice to the words we want to convey. Research shows that people lie, they tend to blink, change their weight and more often shrug their shoulders (Siegman, 1985). This is why what you say is a vital part of any communication. But what you don’t say can be even more important.
Figure 4 showing a group of people in a group
Second type of communication is verbal.
Communication barriers can arise at any stage of the process. So for our message to be effective, you have to achieve it.If our message is too long, disorganized or full of jargon or errors, it could be misunderstood and misinterpreted. It could leave the person you were sending the message confused or even angry. Using poor verbal or body language can also create the message you want to convey. Contextual barriers often arise from providing too much information too quickly. So keep in mind that it's often "less than much". Think about the demands of other people's time, especially people who are too busy right now. Last but not least, put your message in context. Make sure that we understand the culture of our audience. This will help us to talk to people in our posts and people from different backgrounds and cultures than ours. (mindtool content team, n.d.).
Figure 5 the picture above showing different types of body language
According to recent research (4 types of communication and ways to improve, 2021), oral communication is one of the most common forms, often used during presentations, video conferences and phone calls, meetings and direct conversations. Oral communication is important because it is effective. It can help support verbal communication as well as non-verbal communication and written communication. When we speak, we communicate more than the content of words. We also use tone and pitch, and the degree of formality that is used to convey the subtext is important for people to talk to. By choosing carefully how to use each of these aspects, we can be sure that the message will be received as intended. From greetings with colleagues to client meetings to presentations throughout the company, verbal communication is an important factor in professional life (Valamis, 2021).
