Farm Credit Mentor Catalog by Farm Credit of Western Arkansas

MENTOR CATALOG FUTURE LEADERS OF FARM CREDIT PARTNERING PROGRAM Empower employees to share experience, knowledge, and leadership.

BEHAVIORS (DISC) PROFILES Measured in four proportions (Dominance, Influence, Steadiness and Compliance), Behaviors/DISC reveal how an individual will perform, including how they prefer to communicate, what he or she will bring to a team, his or her ideal environment and possible limitations he or she may face.

D I S C

Dominant People who have both Outgoing and Task-oriented traits often exhibit DOMINANT and DIRECT behaviors. They usually focus on results, problem-solving, and the bottom-line.

Influence People who have both Outgoing and People-oriented traits often exhibit INSPIRING and INTERACTIVE behaviors. They usually focus on interacting with people, having fun, and/or creating excitement.

Steadiness People who have both Reserved and People-oriented traits often exhibit SUPPORTIVE and STEADY behaviors. They usually focus preserving relationships and on creating or maintaining peace and harmony.

Compliance People who have both Reserved and Task-oriented traits often exhibit CAUTIOUS and CAREFUL behaviors. They usually focus on facts, rules, and correctness.

*DISC profiles are listed with each mentor with their adapted (workplace) style first and natural style second.

ACOUNTABILITY

Ideas for Accountability: • • • •

Ask: How often do you want to be in contact? Set Outlook Reminders Shake it up–I contact you/You contact me/I come to you/You come to me Set a Central Location to meet up. Meet outside of the office for a relaxed atmosphere. Lunch is a good option. • Meet with multiple Mentors and Mentees together. Roundtable discussions. Similar challenges/ Diverse solutions. • Summarize your meetings for reference. Be able to measure success by asking: • • • • • • •

Monitor and Measure Progress. What were the challenges addressed? What were the solutions? Give frequent feedback. Coach for success. Celebrate accomplishments! Address any shortcomings.

• When and how will we meet again AND set the schedule right then!

OBJECTIVE:

The goal of the Mentoring Program is to establish a trusting relationship with accountability and responsibility between the mentor and mentee. Mentors, subject matter experts, are available to enrich the knowledge and skills amongst mentees, the employees of Farm Credit. Together they will achieve growth and success for the benefit of the association and its members.

Table of Contents Leadership Accounting Human Resources Information Technology Marketing Training Capital Markets Credit Relationship Managers Loan Products Loan Processing & Servicing Branch Staff Quality Assurance

LEADERSHIP Brandon Haberer President & CEO

DISC PROFILE

Brandon started with Farm Credit of Western Arkansas in 2008. He is the President and CEO and works in Central Office. He oversees the Senior Management Team. Brandon communicates with and works alongside the Board of Directors to manage the Association. He has served in various credit and leadership roles throughout his tenure. Brandon specializes in leadership, project management, customer service, communication and public relations, credit analysis and loan servicing.

IC/ IS • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

Perry McCourt

DISC PROFILE

Executive Vice President/ Chief Operating Officer/ Chief Information Officer Perry started with Farm Credit of Western Arkansas in 1982. He is the Executive Vice President/ Chief Operating Officer/ Chief Information Officer and works in the Fort Smith Branch in Region 2. He oversees the Information Technology Department and branch operations throughout the Association. Perry is a member of the Senior Management Team and has served in various credit and leadership roles throughout his tenure. Perry specializes in branch leadership, project management, customer service, sales, credit analysis, loan products, structure and loan servicing.

DI/D I • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

LEADERSHIP Justin Carter

Senior Vice President/ Chief Credit Officer

DISC PROFILE

Justin started with Farm Credit of Western Arkansas in 1999. He is the Senior Vice President/ Chief Credit Officer and works in the Tontitown Branch in Region 1. Justin oversees the Credit Department (Credit Analysts, Loan Documentation Specialists and Appraisers). Justin serves as a member of the Senior Management Team. He has held various credit roles throughout his tenure ranging from Loan Officer to Assistant Vice President Risk Management. He specializes in leadership, customer service, credit underwriting and analysis, servicing high risk loans, knowledge of balance sheets and tax returns, loan structure and farm operations.

C/CDS • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

Charlie McConnell

DISC PROFILE

Senior Vice President/ Chief Lending Officer Charlie started with Farm Credit of Western Arkansas in 2001. He is the Senior Vice President/ Chief Lending Officer and works in the Harrison Branch in Region 1. He oversees Capital Markets, the Marketing Department and Training Department. Charlie serves as a member of the Senior Management Team. He has held various credit roles throughout his tenure. He specializes in leadership, customer service, credit underwriting and analysis, servicing large business loans, project management, knowledge of balance sheets and tax returns, loan structure and farm operations.

CI/CSD • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

LEADERSHIP Lori Schumacher

Senior Vice President/ Chief Financial Officer

DISC PROFILE

Lori started with Farm Credit of Western Arkansas in 2010. She is the Senior Vice President/ Chief Financial Officer and works in Central Office. She oversees the Accounting Department and serves as a member of the Senior Management Team. Lori specializes in Internal Controls over Financial Reporting (ICFR), ALCO interest rates and products, incentives, queries, tax reporting, marketing codes and the association budget.

S I/SI • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

Luann Berry

Senior Vice President/ Chief Human Resources Officer

DISC PROFILE

Luann started with Farm Credit of Western Arkansas in 2015. She is the Senior Vice President/ Chief Human Resources Officer and works in Central Office. She oversees the Human Resources Department and serves as a member of the Senior Management Team. Luann specializes in leadership, employee benefits, compliance and reporting, recruiting, hiring and onboarding new employees.

CSI/SI C • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

LEADERSHIP Darla Larson

Regional Vice President - Region 1

DISC PROFILE

Darla started with Farm Credit of Western Arkansas in 2009. She is a Regional Vice President and works in the Bentonville Branch in Region 1. Darla oversees the Bentonville, Siloam Springs, Tontitown, Prairie Grove, Huntsville and Harrison Branches. She has served in various roles throughout her tenure. Darla specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

DI/D I • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

Andrea Leding

Regional Vice President - Region 2

DISC PROFILE

Andrea started with Farm Credit of Western Arkansas in 2000. She is a Regional Vice President and works in the Fort Smith Branch in Region 2. Andrea oversees the Fort Smtih, Ozark, Paris, Clarksville, Russellville, Morrilton, Danville, Waldron and Mena Branches. She has served in various roles throughout her tenure. Andrea specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

DC/D C • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

LEADERSHIP Denise Sweat

Regional Vice President - Region 3

DISC PROFILE

Denise started with Farm Credit of Western Arkansas in 1999. She is a Regional Vice President and works in the Nashville Branch in Region 3. She oversees the Nashville, Glenwood, Arkadelphia and Benton Branches. She has served in various roles throughout her tenure. Denise specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

SC/ SCI • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

Jonathan Shumate

Regional Vice President - Region 4

DISC PROFILE

Jonathan started with Farm Credit of Western Arkansas in 2015. He is a Regional Vice President and works in the Texarkana Branch in Region 4. He oversees the Texarkana, Hope, Magnolia and DeQueen Branches. Jonathan specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

IC/ ID • Aligning goals with company mission • Teaching integrity and purpose • Teach to empower

• Coaching skills • Career Development • Budgeting

ACCOUNTING Vickie Cormier Controller

DISC PROFILE

Vickie started with Farm Credit of Western Arkansas in 2007. She is the Controller and works in Central Office. She has served in various roles throughout her tenure. She specializes in balancing the General Ledger (GL), online banking support, fixed assets, loan accounting/ Cornerstone and ALCO interest rates and products.

IS/ IS

• General Ledger (GL) • Online Banking • Tax reporting (Association & Customer) • Fixed Assets

• Farm Cash Management • Loan Accounting/ Cornerstone • ALCO (Asset Liability Committee) Interest Rates & Products

Stephanie Reed Loan Accountant

DISC PROFILE

Stephanie started with Farm Credit of Western Arkansas in 2008. She is a Loan Accountant and works in the Clarksville Branch in Region 2. Stephanie previously served as a Financial Services Specialist before transitioning to the Accounting Department. She specializes in electronic integrator assignment payments, Lender’s Single Interest (LSI), ACH requests, wires, customer account maintenance and loan servicing.

IS/SI

• Customer Account Maintenance • Lender’s Single Interest (LSI)/ Origami • Internal & External Wires • Electronic Integrator Assignment Payments

• Loan Servicing » Conversions » Extensions » Customer Information Changes

ACCOUNTING Kristi Williams Loan Accountant

DISC PROFILE

Kristi started with Farm Credit of Western Arkansas in 2019. She is a Loan Accountant and works in the Clarksville Branch in Region 2. Kristi previously served as a Regional Financial Services Specialist before transitioning to the Accounting Department. She specializes in electronic integrator assignment payments, Lender’s Single Interest (LSI), ACH requests, wires, customer account maintenance and loan servicing.

CSI/SI • Customer Account Maintenance • Lender’s Single Interest (LSI)/ Origami • Internal & External Wires • Electronic Integrator Assignment Payments

• Loan Servicing » Conversions » Extensions » Customer Information Changes

Carla Westbrook

Accounts Payable Specialist

DISC PROFILE

Carla started with Farm Credit of Western Arkansas in 2018. She is the Accounts Payable Specialist and works in Central Office. She specializes in accounts payable, expense reports and Concur, petty cash management, credit cards and facilitating the bi-annual time study.

S IC/ SI C

• Accounts Payable • Expense Reports • Petty Cash

• Concur • Time Study • Credit Cards

HUMAN RESOURCES Luann Berry

Senior Vice President/ Chief Human Resources Officer

DISC PROFILE

CSI/SI C

• Employee Benefits • Recruiting & Hiring New Employees • Onboarding New Employees

• HR Compliance & Reporting • Job Role Management • Performance Management

Carol Parker

Human Resources Coordinator

DISC PROFILE

Carol started with Farm Credit of Western Arkansas in 2006. She is the Human Resources Coordinator and works in Central Office. She has served in various roles throughout her tenure. She specializes in employee benefits, compliance and reporting, NMLS registry assignment, payroll and salary administration and onboarding new employees.

S CI/SI C

• Employee Benefits • HR Compliance & Reporting • Onboarding New Employees

• NMLS Registry Assignment • Payroll & Salary Administration • Performance Management

INFORMATION TECHNOLOGY Pam Jordan

Senior Systems Analyst

DISC PROFILE

Pam started with Farm Credit of Western Arkansas in 1994. She is a Senior Systems Analyst and works in Central Office. She specializes in branch support, cyber security, internet services, passwords and rules, the installation and maintenance of computer hardware and software.

ID/ID

• Branch Support • Alarm/ Security Services • Cyber Security • Disaster Recovery

• Internet Services • Passwords and Rules • Computer hardware and software

Devetta Robinson IT Technician

DISC PROFILE

Devetta started with Farm Credit of Western Arkansas in 1999. She is an IT Technician and works in Central Office. She specializes in branch support, cyber security, internet services, passwords and rules, the installation and maintenance of computer hardware and software.

S C/SC

• Branch Support • Alarm/ Security Services • Cyber Security • Disaster Recovery

• Internet Services • Passwords and Rules • Computer hardware and software

INFORMATION TECHNOLOGY Lori Grace

Lead Business Analyst/ Project Manager

DISC PROFILE

Lori started with Farm Credit of Western Arkansas in 2013. She is the Lead Business Analyst/ Project Manager and works in Central Office. She specializes in branch support for CentRic, reporting, development and testing, project management and special projects.

S C/SC • CentRic Support • Development & Testing • Project Management

• Special Projects • Reporting • Branch Support

Robin Saylor Business Analyst

DISC PROFILE

Robin started with Farm Credit of Western Arkansas in 2015. She is the Business Analyst and works in the Waldron Branch in Region 2. Robin previously served as a Financial Services Specialist II before transitioning to the IT Department. She specializes in branch support for CentRic, reporting, development and testing, project management and special projects.

S C/SC • CentRic Support • Development & Testing • Project Management

• Special Projects • Reporting • Branch Support

INFORMATION TECHNOLOGY Jared Qualls IT Analyst

Jared started with Farm Credit of Western Arkansas in 2018. He is the IT Analyst and works in Central Office. He specializes in branch support for scanning and KnowledgeLake, development and testing, reporting and special projects.

• Development & Testing • Scanning Support • KnowledgeLake

• Reporting • Branch Support

MARKETING Jill Robertson

Marketing and Communications Specialist

DISC PROFILE

Jill started with Farm Credit of Western Arkansas in 2005. She is the Marketing and Communications Specialist and works in Central Office. She specializes in marketing and advertising, branch support, creating marketing materials, social media, member communications and public relations.

IS/IS • Marketing & Advertising • Community Awareness & Public Relations • Member Communications

• Rural Scene Magazine • Branch Support • Social Media

Lindsey Holtzclaw

Communications Specialist

DISC PROFILE

Lindsey started with Farm Credit of Western Arkansas in 2015. She is the Communications Specialist and works in the Huntsville Branch in Region 1. She specializes in marketing and advertising, branch support, creating marketing materials, social media, member communications and public relations.

I/IS • Marketing & Advertising • Community Awareness & Public Relations • Member Communications

• Rural Scene Magazine • Branch Support • Social Media

TRAINING Tammy Knighton Training Manager

DISC PROFILE

Tammy started with Farm Credit of Western Arkansas in 1987. She is the Training Manager and works in the Russellville Branch in Region 2. She has served in various roles throughout her tenure. Tammy specializes in creating Best Practices, BVS Courses, internal training opportunities and facilitating new hire onboarding and training.

ISC/ IS

• Best Practices • BVS Courses • Internal Training

• Facilitating Training Sessions • New Hire Onboarding and Training • Fielding Branch Operations Questions

Christina Roling

Training Coordinator

DISC PROFILE

Christina started with Farm Credit of Western Arkansas in 2016. She is the Training Coordinator and works in the Tontitown Branch in Region 1. Christina previously served as a Regional Financial Services Specialist. Christina specializes in creating Best Practices and BVS Courses, coordinating training sessions, external training opportunities and Professional Development Plans.

IS/IS

• Best Practices • BVS Courses • External Training

• Professional Development Plans • Coordinating Training Sessions

CAPITAL MARKETS Josh Jones

Senior Business Credit Analyst

DISC PROFILE

Josh started with Farm Credit of Western Arkansas in 2014. He is a Senior Business Credit Analyst and works in Central Office. He has served in various roles throughout his tenure. Josh specializes in Participation Loans, credit basics, portfolio monitoring and reporting, loan structuring and servicing.

CID /ISD

• Structure • Standards • Credit bureau knowledge • Balance sheet knowledge

• Knowledge of tax returns • Overview of operations • Large business credits

Norm Clayborn

Business Credit Analyst

DISC PROFILE

Norm started with Farm Credit of Western Arkansas in 2013. He is a Business Credit Analyst and works in Central Office. He has served in various roles throughout his tenure. Norm specializes in Participation Loans, credit basics, portfolio monitoring and reporting, loan structuring and servicing.

CS/CS

• Structure • Standards • Credit bureau knowledge • Balance sheet knowledge

• Knowledge of tax returns • Overview of operations • Large business credits

CREDIT Justin Carter

DISC PROFILE

Senior Vice President/ Chief Credit Officer Justin started with Farm Credit of Western Arkansas in 1999. He is the Senior Vice President/ Chief Credit Officer and works in the Tontitown Branch in Region 1. Justin oversees the Credit Department (Credit Analysts, Loan Documentation Specialists and Appraisers). Justin serves as a member of the Senior Management Team. He has held various credit roles throughout his tenure ranging from Loan Officer to Assistant Vice President Risk Management. He specializes in leadership, customer service, credit underwriting and analysis, servicing high risk loans, knowledge of balance sheets and tax returns, loan structure and farm operations.

C/CDS

• Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

Jody Almand

Vice President of Credit

DISC PROFILE

Jody started with Farm Credit of Western Arkansas in 2006. He is the Vice President of Credit and works in the Hope Branch in Region 4. Jody previously worked as a Loan Officer before transitioning to Credit Analyst then Lead Sr. Credit Analyst. He specializes in credit underwriting and analysis, knowledge of balance sheets and tax returns, loan structure and farm operations.

S C/SC

• Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

RELATIONSHIP MANAGERS Tom White

Vice President/ Branch Manager

DISC PROFILE

Tom started with Farm Credit of Western Arkansas in 1999. He is the Vice President/ Branch Manager and works in the Ozark Branch in Region 2. Tom specializes in customer service, sales, credit analysis, loan products, structure and loan servicing.

ID/D IS • Eligibility • Flexibility/Terms • Acceptable Methods of Marketing

• Farm visits & Community involvement • Cold Calls • Products & Rates

Brad Matlock

Vice President/ Regional Branch Manager

DISC PROFILE

Brad started with Farm Credit of Western Arkansas in 1998. He is the Vice President/ Regional Branch Manager and works in the Harrison Branch in Region 1. He oversees the Harrison Branch and two contact points in Mountain Home and Green Forest. Brad specializes in customer service, sales, credit analysis, loan products, structure and loan servicing.

I/ID • Eligibility • Flexibility/Terms • Acceptable Methods of Marketing

• Farm visits & Community involvement • Cold Calls • Products & Rates

RELATIONSHIP MANAGERS Kevin Barham

Vice President/ Regional Branch Manager

DISC PROFILE

Kevin started with Farm Credit of Western Arkansas in 2013. He is the Vice President/ Regional Branch Manager in the Benton Branch in Region 3. He oversees the Greenbrier and Benton Branches. Kevin specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

I/IS

• Eligibility • Flexibility/Terms • Acceptable Methods of Marketing

• Farm visits & Community involvement • Cold Calls • Products & Rates

Daniel Keeton

Vice President/ Branch Manager

DISC PROFILE

Daniel started with Farm Credit of Western Arkansas in 2013. He is the Vice President/ Branch Manager in the Prairie Grove Branch in Region 1. Daniel specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

DIS/ SD I

• Eligibility • Flexibility/Terms • Acceptable Methods of Marketing

• Farm visits & Community involvement • Cold Calls • Products & Rates

LOAN PRODUCTS: CATTLE Perry McCourt

DISC PROFILE

DI/D I

• Working knowledge of the various types of cattle operations we finance. • Budgets • Terms • Guidelines • Collateral • Cycles

• On farm visits and sale barns • Chattel inspections & Values • Perfection of liens • Methods of Marketing

Jonathan Shumate

Regional Vice President - Region 4

DISC PROFILE

IC/ ID

• Working knowledge of the various types of cattle operations we finance. • Budgets • Terms • Guidelines • Collateral • Cycles

• On farm visits and sale barns • Chattel inspections & Values • Perfection of liens • Methods of Marketing

LOAN PRODUCTS: CROPS Hank DeSalvo

Vice President/ Branch Manager

DISC PROFILE

Hank started with Farm Credit of Western Arkansas in 1998. He is a Vice President/ Branch Manager and works in the Morrilton Branch in Region 2. Hank specializes in customer service, sales, credit analysis, loan products, structure and loan servicing.

CSI/SC I

• Crop standards • Cost inputs vs. income • Projections • Renewals

• Types of crops vs. structure of loan • Perfection of liens • Farm visits

Jonathan Shumate

Regional Vice President - Region 4

DISC PROFILE

IC/I D

• Crop standards • Cost inputs vs. income • Projections • Renewals

• Types of crops vs. structure of loan • Perfection of liens • Farm visits

LOAN PRODUCTS: MACHINERY & EQUIPMENT Tom White

Vice President/ Branch Manager

DISC PROFILE

CIS/ SI • Eligibility • Flexibility/Terms • Acceptable Methods of Marketing

• Farm visits & Community involvement • Cold Calls • Products & Rates

Rustin Watson

Vice President/ Branch Manager

DISC PROFILE

Rustin started with Farm Credit of Western Arkansas in 2017. He is the Vice President/ Branch Manager and works in the Texarkana Branch in Region 4. Rustin specializes in customer service, sales, credit analysis, loan products, structure and loan servicing.

ID/D IS • Eligibility • Flexibility/Terms • Acceptable Methods of Marketing

• Farm visits & Community involvement • Cold Calls • Products & Rates

LOAN PRODUCTS: AG REAL ESTATE Denise Sweat

Regional Vice President - Region 3

DISC PROFILE

Denise started with Farm Credit of Western Arkansas in 1999. She is the Regional Vice President and works in the Nashville Branch in Region 3. She oversees the Nashville, Glenwood, Arkadelphia and Benton Branches. She has served in various roles throughout her tenure. Denise specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

SC/ SCI

• Eligibility • Time-Line • Rates and fees • Structure

• Delayed Disbursement • Inspections • Range of Values • Methods of Marketing

Brad Matlock

Vice President/ Regional Branch Manager

DISC PROFILE

I/ID

• Eligibility • Time-Line • Rates and fees • Structure

• Delayed Disbursement • Inspections • Range of Values • Methods of Marketing

LOAN PRODUCTS: AG REAL ESTATE Lora Briggs

Vice President/ Regional Branch Manager

DISC PROFILE

Lora started with Farm Credit of Western Arkansas in 2015. She is the Vice President/ Regional Branch Manager and works in the Danville Branch in Region 2. She also oversees the Ozark and Paris Branches. Lora specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

ID/D I

• Eligibility • Time-Line • Rates and fees • Structure

• Delayed Disbursement • Inspections • Range of Values • Methods of Marketing

Savannah Dickinson

Vice President/ Branch Manager

DISC PROFILE

Savannah started with Farm Credit of Western Arkansas in 2006. She is the Vice President/ Branch Manager and works in the Siloam Springs Branch in Region 1. Savannah specializes in customer service, sales, credit analysis, loan products, structure and loan servicing.

S IC/ ISC

• Eligibility • Time-Line • Rates and fees • Structure

• Delayed Disbursement • Inspections • Range of Values • Methods of Marketing

LOAN PRODUCTS: HOME LOANS Darla Larson

Regional Vice President - Region 1

DISC PROFILE

Darla started with Farm Credit of Western Arkansas in 2009. She is the Regional Vice President and works in the Bentonville Branch in Region 1. Darla oversees the Bentonville, Siloam Springs, Tontitown, Prairie Grove, Huntsville and Harrison Branches. She has served in various roles throughout her tenure. Darla specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

DI/D I

• Eligibility • Time-Line • TRID & Consumer • Construction to Perm • Rates and Fees

• Structure • Delayed Disbursement • Inspections • On site house inspections • Methods of Marketing

Andrea Leding

Regional Vice President - Region 2

DISC PROFILE

Andrea started with Farm Credit of Western Arkansas in 2000. She is the Regional Vice President and works in the Fort Smith Branch in Region 2. Andrea oversees the Fort Smtih, Ozark, Paris, Clarksville, Russellville, Morrilton, Danville, Waldron and Mena Branches. She has served in various roles throughout her tenure. Andrea specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.

DC/D C

• Eligibility • Time-Line • TRID & Consumer • Construction to Perm

• Rates and Fees • Structure • Delayed Disbursement • Inspections

LOAN PRODUCTS: HOME LOANS Jennifer Hooper

Assistant Vice President

DISC PROFILE

Jennifer started with Farm Credit of Western Arkansas in 2012. She is the Assistant Vice President in the Texarkana Branch in Region 4. She previously served as a Financial Services Specialist. Jennifer specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

CS/ SC

• Eligibility • Time-Line • TRID & Consumer • Construction to Perm • Rates and Fees

• Structure • Delayed Disbursement • Inspections • On site house inspections • Methods of Marketing

James Crabtree

Vice President/ Branch Manager

DISC PROFILE

James started with Farm Credit of Western Arkansas in 2013. He is the Vice President/ Branch Manager in the Fort Smith Branch in Region 2. James specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

CS/SC

• Eligibility • Time-Line • TRID & Consumer • Construction to Perm • Rates and Fees

• Structure • Delayed Disbursement • Inspections • On site house inspections • Methods of Marketing

LOAN PRODUCTS: POULTRY Lora Briggs

Vice President/Regional Branch Manager

DISC PROFILE

ID/D I

• Types of poultry operations • Age of Farm/Facilities • Structure versus appraisal • Assignment calculations • Assignment application

• FSA Guarantee Requirements • Poultry Standards • Possible on farm visit and complex tour • Projections VS. Contract

Daniel Keeton

Vice President/ Branch Manager

DISC PROFILE

DIS/ SD I

• Types of poultry operations • Age of Farm/Facilities • Structure versus appraisal • Assignment calculations • Assignment application

• FSA Guarantee Requirements • Poultry Standards • Possible on farm visit and complex tour • Projections VS. Contract

LOAN PRODUCTS: POULTRY Jordan Icenhower

Vice President/ Branch Manager

DISC PROFILE

Jordan started with Farm Credit of Western Arkansas in 2014. She is the Vice President/ Branch Manager in the DeQueen Branch in Region 4. Jordan specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

ID/ID

• Types of poultry operations • Age of Farm/Facilities • Structure versus appraisal • Assignment calculations • Assignment application

• FSA Guarantee Requirements • Poultry Standards • Possible on farm visit and complex tour • Projections VS. Contract

LOAN PRODUCTS: TIMBER David Smith

Vice President Timber/ Forestry Specialist

DISC PROFILE

David started with Farm Credit of Western Arkansas in 2007. He is the Vice President Timber/ Forestry Specialist and works in the Arkadelphia Branch in Region 3. David has been in the forestry industry since 1964. He specializes in timber operations and structure, credit standards and forestry practices.

CSD /SCD • Structure • Type of operation

• Credit Standards • Arkansas Registered Forester

Jody Almand

Vice President of Credit

DISC PROFILE

S C/SC • Credit Standards • Structure • Credit bureau knowledge

• Balance sheet knowledge • Tax return knowledge • Overview of operations

LOAN PROCESS: COMPLIANCE & SCORECARD Jennifer Aday

Compliance Officer

DISC PROFILE

Jennifer started with Farm Credit of Western Arkansas in 2004. She is the Compliance Officer and works at Central Office. Jennifer has served in various branch and credit roles throughout her tenure. She specializes in consumer lending regulations (TRID, HMDA, NMLS, RESPA), credit authority, regulation reporting and employment verification.

I/IS

• FPB/FCA Requirements • Proper Disclosures • Customer Service

• Consumer Lending Regulations • Flood Certifications • Employment Verification/ DataFacts

Breana Brewer

Portfolio Monitoring Analyst

DISC PROFILE

Breana started with Farm Credit of Western Arkansas in 2017. Breana is the Portfolio Monitoring Analyst and works at Central Office. She has also served in branch and credit roles throughout her tenure. Breana specializes in scorecard lending, Netscore, credit bureau reports, portfolio monitoring and the scanning process.

S CI/SI • Scorecard Lending • Netscore/ Credit Desk • Portfolio Monitoring & Analysis

• Credit Bureau Reports • Scanning & KnowledgeLake (EDoc Representative)

LOAN PROCESS: LOAN DOCUMENTATION & COLLATERAL Carla Manning

Lead Loan Documentation Specialist

DISC PROFILE

Carla started with Farm Credit of Western Arkansas in 1999. She is the Lead Loan Documentation Specialist and works in the Magnolia Branch in Region 4. Carla previously worked as a Financial Services Specialist before transitioning to LDS when the role was created in 2007. She specializes in loan documents and servicing, plat requests, title insurance, loan processing for ag and consumer requests.

S I/SIC • Mortgage TI professional • Understanding InfoPath forms • Loan documents per scenario

• Finaling • TRID documentation

Robert Harden Chief Appraiser

DISC PROFILE

Robert started with Farm Credit of Western Arkansas in 2002. He is the Chief Appraiser and works in the Hope Branch in Region 4. Robert oversees the internal appraisers and collateral evaluations completed within the Association. He specializes in changing markets, benchmarks and land values.

CS/SC • Range of Value • Understanding backbones of appraisal • Benchmarks

• Different changing markets • Comp sales • Cost Approach

BRANCH STAFF Allison Kline

Financial Services Specialist

DISC PROFILE

Allison started with Farm Credit of Western Arkansas in 2017. She is a Financial Services Specialist in the Tontitown Branch in Region 1. She specializes in customer service, loan processing and monitoring, data integrity and scanning.

CS/SC

• Time management • FLCA/PCA coordination • Customer correspondence

• Scanning & insurance • Daily duties

Daniel Keeton

Vice President/ Branch Manager

DISC PROFILE

DIS /SDI

• Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

BRANCH STAFF Joyce Ridenour

Agri-Consumer Loan Specialist

DISC PROFILE

Joyce started with Farm Credit of Western Arkansas in 2001. She is an AgriConsumer Loan Specialist in the Fort Smith Branch in Region 2. She has served in various roles throughout her tenure such as Loan Documentation Specialist and Financial Services Specialist II. Joyce specializes in customer service, sales, credit basics, loan products, loan processing and monitoring and data integrity.

D/ DS

• Time management • FLCA/PCA coordination • Customer correspondence

• Credit bureau knowledge • Overview of operations • Daily duties

Lora Briggs

Vice President/Regional Branch Manager

DISC PROFILE

ID/D I

• Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

BRANCH STAFF James Crabtree

Vice President/ Branch Manager

DISC PROFILE

CS/SC • Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

Sarah Myers

Financial Services Specialist

DISC PROFILE

Sarah started with Farm Credit of Western Arkansas in 2009. She is a Financial Services Specialist in the Nashville Branch in Region 3. Sarah specializes in customer service, loan processing and monitoring, data integrity and scanning.

S I/SI • Time management • FLCA/PCA coordination • Customer correspondence

• Scanning & insurance • Daily duties

BRANCH STAFF Morgan White

Financial Services Specialist II

DISC PROFILE

Morgan started with Farm Credit of Western Arkansas in 2009. She is a Financial Services Specialist II in the Arkadelphia Branch in Region 3. She has served in various roles throughout her tenure. Morgan specializes in customer service, loan processing and monitoring, data integrity and scanning.

S IC/ SI • Time management • FLCA/PCA coordination • Customer correspondence

• Scanning & insurance • Daily duties

Rachael Godwin

Vice President/ Branch Manager

DISC PROFILE

Rachael started with Farm Credit of Western Arkansas in 2011. Rachael is the Vice President/ Branch Manager in the Arkadelphia Branch in Region 3. She also oversees the Glenwood Branch. Rachael specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

CS/SC • Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

BRANCH STAFF Clay Lance

Vice President/ Branch Manager

DISC PROFILE

Clay started with Farm Credit of Western Arkansas in 2011. Clay is the Vice President/ Branch Manager in the Hope Branch in Region 4. Clay specializes in customer service, sales, credit basics, loan products, structure and loan servicing.

SC/ S • Structure • Standards • Credit bureau knowledge

• Balance sheet knowledge • Basic knowledge of tax returns • Overview of operations

QUALITY ASSURANCE Milly Lindsey

Quality Assurance Specialist

DISC PROFILE

Milly started with Farm Credit of Western Arkansas in 2011. Milly is a Quality Assurance Specialist and works in the Magnolia Branch in Region 4, where she was previously served as a Financial Services Specialist II. She specializes in customer service, loan processing and monitoring, data integrity and scanning.

S I/SI

• Time management • FLCA/PCA coordination • Customer correspondence

• Scanning & insurance • Daily duties

Becky Bedell

Quality Assurance Specialist

DISC PROFILE

Becky started with Farm Credit of Western Arkansas in 2013. She is a Quality Assurance Specialist and works in Fort Smith Branch in Region 2. Becky previously worked as a Regional Financial Services Specialist serving Region 2. She specializes in customer service, loan processing and monitoring, data integrity and scanning.

IS/IS

• Time management • FLCA/PCA coordination • Customer correspondence

• Scanning & insurance • Daily duties