February 2017 Mountain

February 2017

The right match —

How to choose a brokerage

6 Unexpected things that affect

home values

Master these DIY

home skills

Josh Roy also featured:

Leonard Clementi Shannon Gillette

contents

Featured Agent Magazine Phone 888.437.5707 Fax 888.849.3663 contact@featuredagentmagazine.com www.featuredagentmagazine.com

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professionals 15

Top 10 Reasons to love your clients

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The right match — How to choose a brokerage

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Use your words — 5 Tips for better business writing Copyright Featured Agent Magazine

t featured cover agent

Josh Roy q featured agent

Leonard Clementi

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q featured agent

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buyers&sellers 4

6 Unexpected things that affect home values

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Master these DIY home skills

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Who’s who in a real estate transaction

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Shannon Gillette

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6 Unexpected things

that affect home values Preparing your home to go on the market is a major undertaking. But despite your good efforts and best intentions, there are things that could be decreasing your home’s value that are all too easy to overlook.

Use this rundown as a guide when you’re preparing your home for sale to help ensure all your preparation efforts pay off. Here are six unexpected things that could decrease your home’s value: Neglected Flooring — It’s only natural to be more concerned about what’s at eye level than what’s underfoot. But worn, stained, or damaged flooring can be a red flag to prospective buyers. They worry that if that’s neglected, other parts of the home may be suffering neglect, too. At a minimum, make sure 4

carpets are newly cleaned, repair or replace chipped tile and buff and polish wood or laminate flooring. If there is extensive staining, damage or wear, it will be worth it to have the flooring replaced before listing your home.

Lingering Odors — There’s a series of commercials for a popular air freshener that talks about being ‘nose blind,’ meaning, it’s all too easy to become accustomed to your home’s unique aroma. Others, however, will notice if your home has any lingering odors from pets, cooking or, in older homes, that ‘old house’ smell.

While not a deal breaker, it can be a turn-off to potential buyers and distract them from the many wonderful qualities your home possesses. To be sure your home Copyright Featured Agent Magazine

here and there will still give the home personality without feeling overwhelming.

Forgettable Curb Appeal — Even if your home looks like a million bucks online, buyers will be instantly attracted or repelled when they see your home in person for the first time. Forgettable — or memorable-for-thewrong-reasons — curb appeal can knock down the value of your home. You don’t want curb appeal to scream, but it shouldn’t whisper either. Choose a feature to highlight, whether it’s a boldly painted front door color, a walkway lined with seasonal flowers or a cluster of potted plants in colorful containers by the front door.

Remember, your buyers are looking at a lot of houses.

One memorable, first-impression feature can really make your home stand out in a buyer’s memory.

Outdated Appliances — Make no mistake, buyers will take note of the brand and condition of kitchen appliances. They don’t necessarily have to be brand-new and chef-approved. But they do have to be spotlessly clean and in good working order. That means all stove burners are working, the oven is clean and properly calibrated and the refrigerator and freezer run efficiently and are clean as a whistle, inside and out. If your appliances need frequent repair or never look quite clean enough, it will be worth the investment to replace them before listing the home.

smells fresh and clean, ask a trusted friend who doesn’t visit often to come over and give it the sniff test. Ask them to be honest (and hopefully tactful) about any odor issues you need to address.

Trendy Décor — You’re super-proud of that DIY Mason jar chandelier hanging in the kitchen (and you should be!), but its appeal might not translate to buyers. Overly trendy décor can be distracting, and cause some buyers to have a hard time envisioning the space decorated to their taste. If you’re one who stays on top of all the latest home design trends, evaluate each room with a critical eye. Remove and pack away anything extremely taste-specific and save it to decorate your new home. A few accents Copyright Featured Agent Magazine

Overlooked Details — You’ve probably gotten used to your home’s little quirks, like that one light switch that never seems to work quite right or having to jiggle the handle after flushing the toilet. However, these minor inconveniences can stand out as major red flags to potential buyers. Not because they’re a big deal in and of themselves, but because they may assume that if you’re willing to overlook those details, there may be other, more important things you haven’t wanted to spend the time or money to fix. Thoroughly audit every room in your home to ensure everything is in its proper place and functions as intended.

You never get a second chance to make a first impression. That’s certainly true when potential buyers view your home. Don’t leave anything to chance.

Give potential buyers every reason to fall in love with your home and make a top-dollar offer.

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Arizona REALTOR® Leonard Clementi’s connection to real estate stretches back to the late 1980s. When the state was one of the first to experience the bursting of the real estate bubble in the mid 2000’s, he used his extensive experience to start a company to help people with distressed real estate.

That company has evolved into Clementi Real Estate Consultants, a full-service firm helping residential buyers and sellers throughout Peoria, Phoenix, Scottsdale, Glendale and Surprise.

With his background as a military and civilian police officer, it’s not surprising that Leonard brings a “get it done” attitude to his clients’ real estate transactions. “I run the business like a business. It’s not a hobby or something we do part-time,” he explains. “This is my chosen career and because of that, I’m able to negotiate really good deals for our clients.” Those deals must be great, considering Leonard and his team can claim a referral and repeat client rate of more than 90%. “Our referral-based business is just phenomenal and I’m grateful for that,” he adds.

Living and conducting business by a defined set of core values is also instrumental in Leonard’s success. He and his team strive to adhere to the values of: honesty, integrity, responsibility, teamwork, respect, innovation, professionalism and commitment in their interactions with clients, other real estate professionals and every team member.

Leonard is always happy to talk with others about what has brought him success over his long career in real estate.

“When folks are looking to get into the industry, I always tell them they need a nest egg of at least six months, if not a year,” he says. “That way they can focus on learning the business and not worry about commissions. I also

Leonard Clementi

tell them to look for an organization where they’re going to be mentored.” He recalls his own experience as a new agent in an office filled with a lot of other inexperienced

“My rewards come from the testimonials of our clients and the fact they refer family and friends to me. For me it’s all about the abundance we receive in our business by taking care of our clients.” agents. “There wasn’t anyone there for me to learn from,” he says. “So I moved to another office that had a lot of successful people. I found a mentor and also met a coach and hired him. That man today is still a good friend of mine and his business has evolved into a global industry. The bottom line is to find someone in the industry who’s willing to work with you and if you can’t, hire someone from the outside.”

Throughout his career, Leonard has earned accolades for production and customer service. However, at this point in his life, the rewards that mean the most to him are the ones that come directly from his clients. “My rewards come from the testimonials of our clients and the fact they refer family and friends to me,” he says. “For me it’s all about the abundance we receive in our business by taking care of our clients.”

Being active in the community has also become important to Leonard. “I do two big events every year. A Christmas event for families where we bring in snow, bounce houses and I play Santa and take photos with the kids,” Leonard explains. “We also do a big community Easter egg hunt every year.”

As Leonard looks to the future, he shows no signs of slowing down. “Everything revolves around production.

We had a phenomenal year this year, and we’ve already established our plans and goals for the upcoming year,” Leonard says. “We’re always looking to grow and it looks like the market will support 30% growth for us, but really, the sky’s the limit.”

Leonard Clementi

Clementi Real Estate Consultants | Peoria, AZ 602.881.5279 | lclementi@clementire.com | www.clementirealestate.com 6

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Master these DIYhome skills

Among the many responsibilities of owning a home is basic upkeep and maintenance. When caught and taken care of in the early stages, many home repairs are fairly easy fixes. You’ll save yourself plenty of time, money and hassle if you learn to take care of them yourself.

Of course, if a problem seems too big to handle on your own, it’s always best to be on the safe side and call a professional. But for those little day-to-day glitches, a few tools and some basic knowledge (plus a quick Google search) are probably all you will need. Here are several basic DIY home repairs and upgrades it makes sense to master:

Those Darn Doors — Whether they’re squeaking, sticking or slamming, chances are there’s at least one door in your home doing one of those things even as you read this. Fortunately, door issues are some of the fastest and easiest to fix on your own. If the door is:

• Squeaking — Squeaky door hinges are a nuisance. To quiet them down, spray WD-40 or rub petroleum jelly into the squeaky joint, opening and closing the door as you do so to work the lubricant in. If that doesn’t do the trick, lift the hinge pins halfway and spray some more WD-40, then slide the pins back in place.

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• Sticking — Wooden doors are affected by changes in temperature and humidity. They contract in cold, dry winter weather and expand when the heat and humidity rise. Generally, a sticking door will eventually resolve itself when the weather changes. If, however, you have a stubborn door sticking year ‘round, it may be just slightly too large for the jamb. In that case, it will need to be shaved down slightly to fit. Unless you have some basic carpentry skills, that job is best left to a pro.

• Slamming — A slamming door can really put a damper on a relaxing evening or a lazy morning sleeping in. To lessen the impact, use peel-and-stick weather stripping on the door stop to absorb the impact.

Water, Water, Everywhere — Did you know the average household wastes approximately 10,000 gallons of water a year due to drips and leaks? And 10% of homes have leaks that waste more than 90 gallons per day? Letting those leaks go is not only wasteful, it increases your water bill. Plus, many major household problems, such as mold growth, start as the result of water going where it doesn’t belong.

Here’s how to address some of the most common causes of water leaks: 7

• Faucets — The most common cause of a leaky faucet is a worn-out seat washer. It’s an easy and inexpensive fix just about anyone can master with a little patience.

It does vary a bit depending on the type, age and brand of your faucet, so it’s best to search for your faucet’s model number online to find specific instructions.

• Toilets — A constantly running toilet can keep you up at night from the sound alone (not to mention calculating how much higher your water will bill be).

The cause is most likely a worn or displaced flapper, float or chain — or some combination of those three — there are countless YouTube videos that run down the fixes step-by-step. Usually, they’ll only require a few bucks for parts and less than a half-hour of labor.

• Hose Bib — If you notice your water bill is higher than usual and you’ve checked all the usual suspects inside for leaks, there’s a good chance you have a leaky hose bib outside. It’s usually just a washer that needs replacing, which requires just a few steps and a screwdriver (there are plenty of YouTube videos for this fix, too).

One important thing to note about all these water-related repairs is that you’ll need to know where and how to turn off the water supply to each of these areas before you begin your work.

Pro Paint Prep — Painting is exciting because it can change the look and feel of any room for a relatively small investment. It’s so tempting to just grab 8

the roller, crack open the can and go town. But, if you do, you’re not going to get the results you want. Paint will look better and last longer if you properly prep the surfaces first.

• Clean — It’s not always visible, but walls collect dirt, dust and grime just like any other surfaces in your home. At a minimum, wipe them down with a soft, dry cloth. If you’re feeling really ambitious, (or the walls are visibly dirty), wash them with a solution of laundry detergent and water — about three teaspoons of detergent to one gallon of water. Make sure they dry completely before applying primer.

• Prime — Using primer before painting helps to hide minor imperfections in wall texture, helps paint glide on smoothly and helps ensure you get the true color you’re hoping for. Talk to a paint expert at the home store about which primer works best for the paint you choose.

• Odds & Ends — If possible, remove all furniture from the room to give you open space to work and avoid splashing or spilling paint on it. If you can’t move furniture out, cover it with drop cloths. Remove switch plates and cover any sconces, fixtures or decorative trim with painter’s tape.

Learning to do some basic home repairs and upgrades isn’t just a matter of practicality — although saving money and time is great. It’s also a way to deepen the pride you take in your home and fully participate in the experience of being a homeowner.

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Who’s who in a real estate transaction If it’s your first time buying a home, or even if you’re experienced but haven’t bought or sold in a while, you might not be familiar with (or remember) all the people who are involved in a real estate transaction.

There are more than you might think! Remember the classic Sesame Street segment “These Are the People in Your Neighborhood?” It’s kind of like that! With that tune in mind, these are the people in your real estate transaction:

REALTOR® or Real Estate Agent — These terms are often used interchangeably, but they mean different things. A licensed real estate agent is a professional licensed by the state to represent parties in the transfer of property. A REALTOR® is a licensed real estate agent who has taken the extra step of becoming a member of the National Association of REALTORS® (NAR), and also belongs to their state and local associations. Just remember that not all real estate agents are REALTORS.® Copyright Featured Agent Magazine

Listing Agent — If you’re selling your home, you may work with a listing agent. A listing agent is a REALTOR® (or real estate agent) who specializes in selling property, and does so under a contractual agreement known as a listing agreement.

Home Stager — Your listing agent may choose to use a professional home stager to get your home market-ready. A stager is someone with a background in design who is skilled at making the inside of the home look its best to encourage a quick sale.

Buyer’s Agent — If you’re purchasing a home, you will probably work with a buyer’s agent. A buyer’s agent is a real estate agent who specializes in helping house hunters find the right property and negotiating the terms of purchase.

Transaction Coordinator — If you’re working with a high-volume agent, they may have a transaction 9

The terms REALTOR® and Real Estate Agent are often used interchangeably, but they mean different things. coordinator as part of their team. A transaction coordinator’s job is to process listings and transactions under contract.

Loan Officer — Loan officers work for banks, credit unions, or other financial institutions. They help home buyers figure out the types of mortgages available to them and are responsible for educating consumers on the terms of their loan.

Appraiser — An appraiser works on behalf of the lender to determine how much a property is worth.

The decision is based on the condition of the property as well as data regarding other similar sold properties in the same neighborhood. The appraiser’s findings are subjective; two appraisers may come up with two different values on the same property.

Real Estate Attorney — Depending on where you live, you may or may not require the services of a real estate attorney. In some states, an attorney is required to conduct real estate closings. But even if it’s not a requirement in your state, you may want to retain a real estate attorney’s services for difficult or complex transactions. It’s always helpful to have another set of expert eyes to draw up and review contracts.

Insurance Agent — Homeowner’s insurance is a requirement of homeownership. The insurance agent 10

will help you determine the coverage you need and help you find a policy to fit those needs.

Escrow or Closing Officer — It’s a good day when you get to meet the escrow or closing offer, because that means your transaction is almost complete! This non-biased third party works with all sides to facilitate the successful closing of a real estate transaction. The closing officer collects the purchase money funds from the buyer and lender, along with the settlement costs from each party. They then disburse the funds according to the HUD-1 Settlement Statement and record all necessary documents to transfer ownership of the property.

Title Agent — The title agent paves the way for a title insurance policy to be issued by conducting a title search on a given property to ensure it has a clean title. In some states title agents are also able to manage the transfer of real estate.

Now that you know who all the players in a real estate transaction are, you’ll encounter fewer surprises as you go through the home buying or selling process. You may not encounter every one of these people, but it’s good to know who they are. Remember, they are all in business to help you. So if you have questions or concerns at any time while you’re buying or selling your home, be sure to speak up. These real estate professionals want to help you have a smooth, pleasant and worry-free transaction.

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Josh Roy

Josh Roy

Like many college students, Josh Roy was figuring out the direction he wanted his life to go following graduation. But unlike most, he actually found the answer long before he donned a cap and gown. “I took an introduction to real estate class. It seemed like there were a lot of cool opportunities and it really piqued my interest,” Josh recalls. Never one to waste time going after what he wanted, he became licensed while still a junior in college and before long, he had a successful business up and running.

“I found that I really enjoy it, especially the part where I get to help people fulfill their dreams.”

It’s been 10 years now, and Josh still gets a thrill from the feeling of helping clients throughout Colorado Springs and El Paso County. “I work with anyone who needs my help,” he says. “We have four military bases in the area so I work with many military families. My family moved a lot when I was a kid, 12

so I can relate to those aspects of relocating every few years. Plus it’s cool to get to know so many people from different parts of the country.”

After working at different points in his career for both RE/MAX and Century 21 — and being named Rookie of the Year at each — Josh recently opened his own brokerage, NextHome Pikes Peak Realty.

“I knew that when I opened my own business, I’d want to do it here in Colorado Springs, where I spent a lot of time growing up,” Josh explains. “Century 21 and RE/MAX are both great companies, and I wanted to take the best of what I learned and add to it to create something that both agents and clients would love.”

Honesty is the foundation on which Josh is building his business. “We believe in being straightforward and acting as a facilitator and coach for our clients’ Copyright Featured Agent Magazine

transactions,” he says. “We communicate honestly and share all the information — good and bad — because it’s always better for clients to have information sooner rather than later.” Josh has worked with several clients who have had unsuccessful experiences working with other agents, and his goal is to turn their negatives into positives. “We treat people how we’d want to be treated in a transaction,” he says. “If I hire someone to do something for me and they do a good job, I’m their biggest advocate. That’s how we want our business to be. If we bust our tails for a client, we hope they will tell their friends and family about us.”

One of the reasons Josh started his own brokerage was to have the opportunity to train and mentor new agents. “A lot of companies will just bring new agents in to hang their license and leave them on their own,” he says. “We tell them that it’s a great Copyright Featured Agent Magazine

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“By the end of the transaction, I’m not just a REALTOR®, we become friends — almost like family.” there’s no magic formula to ensure client loyalty, Josh believes he knows what keeps his clients coming back. “The process of buying or selling can be stressful, but many times we get to closing and people will say: ‘Wow that was a lot easier than I thought,’ and I think people remember that. By the end of the transaction, I’m not just a REALTOR®, we become friends — almost like family.

During the process I break down that barrier and clients know they can call me any time.”

job and very rewarding; but sometimes it’s not for everybody. You have to dive into it and go at it 100 miles an hour and things will start breaking through. The first few months you might feel like you’re on a treadmill not going anywhere but you really are.”

Josh has built up a client base that’s an ideal mix of repeat clients, referrals and new clients. “More than half my clients are people I’ve worked with before or who came to us after receiving a recommendation,” he says. “And being in a military town, we’ll always have a lot of new clients because there are always new people moving in.” While

It’s clear that Josh truly enjoys his chosen career and is excited to share what he has learned and help other agents be successful.

“I think what I enjoy the most about real estate is the opportunity it brings,” he says. “I talk to people in the corporate world and they know what they’re going to make every year.

In real estate, its unlimited potential. You’re not tied down. And I really like being my own boss; that doesn’t work for everyone, but it definitely works for me.”

Although his brokerage is still relatively new, Josh already has an eye on the future.

“Right now we’re fairly small, and I want to grow a bit more — not too fast; I’m planning for steady growth so we’re ready for it. I want to create a good culture with great agents and grow into being a high production office.”

Josh Roy NextHome Pikes Peak Realty | Colorado Springs, CO 719.322.7664 | joshroysellshomes@gmail.com | www.nexthomepikespeakrealty.com 14

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Top 10 Reasons to love your clients Nearly every real estate professional we talk to tells us the same thing: they love their clients. And why not? Helping people buy or sell homes and invest in their future is one of the most rewarding careers there is. You’ve told us your clients:

Make Every Day Interesting — One of the best things about being a real estate agent is that every day is different.

You clients are the main reason for that. Whether you’re meeting someone new, closing a deal or just catching up with past clients, they make your day fly by.

Expand Your Horizons — Your clients are bound to each have different tastes in music, movies, TV, food, travel and all those things that make life interesting. They can clue you in to the best indie movie, a great new song or that under-the-radar restaurant that’s about to be huge.

Help Grow Your Business — Word of mouth is powerful. Your current clients are your best source of referrals. Remember to ask every client to share your name with friends, family and coworkers. You’ll see your business grow!

Haven’t Heard Your Stories Yet — Your friends and family are probably getting tired of hearing those stories about that summer you were a camp counselor or the big-game winning play you were part of. But clients won’t be! Every new client gives you a chance to share your life story one more time.

Make You More Compassionate — Not only do you get to share your life story, you get to hear your clients’ stories, too. Learning about other people’s lives and backgrounds is bound to make you a more compassionate person.

Become Your Friends — Very few careers offer the opportunity to create life-long friendships with a diverse range of people. We hear from many agents how their clients become their friends — or even ‘like family.’

Help You Be a Better Agent — Just when you think you’ve seen it all in a transaction, a client throws you a curve ball. But that’s OK. If every transaction was smooth sailing, you wouldn’t have the opportunity to improve.

(Might) Let You Steal Their Jokes — Need some new material? Your clients are sure to have some good one liners and funny stories they’ll be happy to share.

Help You Learn Patience — Real estate is a fast-paced business. But every now and then you get those clients who just can’t make up their minds. Don’t rush them. You’ll both benefit if you can let go and slow down a little.

Are the Reason You Stay in Business — If it wasn’t for your clients you couldn’t be successful in the career you love. And we can’t think of any better reason to love your clients than that.

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The right match —

How to choose a brokerage As a real estate agent, one of the most important decisions you can make is choosing the brokerage where you will hang your license. It’s a decision that will play a major role in your success as an agent. And unlike a traditional employer/employee dynamic, you will actually be interviewing brokers to decide which one is the right fit for you. Whether you are a newly licensed real estate agent, or a mid-career professional who is ready to make a change, here are the topics you’ll want ask questions about when choosing a brokerage.

Education, Training and Development — Studying for your real estate license is just the beginning of your education as a real estate agent. Ongoing education, training and development will help you grow into a confident, successful real estate professional.

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Find out about the types of education and training the brokerage offers. Are there in-house training opportunities? Will they pay for you to attend outside classes, seminars and events? Is there an annual continuing education requirement? The answers to all these questions will show you how much stock the brokerage places in ongoing education. If you find the training and education opportunities lacking, keep looking for a brokerage that offers a more robust program.

Commission, Leads and Benefits — Don’t hesitate to ask about the commission split, how and who generates leads and what additional benefits the brokerage offers. Find out if you will be considered an employee or an independent contractor, and whether that classification affects how you are compensated and what benefits you receive.

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work area? Is the noise level manageable or distracting?

Do the agents and other employees seem positive and motivated, or are they withdrawn and disengaged?

Your own observations will tell you a lot about the culture and how you will potentially fit into it.

Advertising and Marketing — Part of what will determine your success as a real estate agent is how well you are able to market yourself and your properties, and the brokerage you choose will have a hand in that. Be sure to devote time to reviewing your potential brokerages’ marketing materials, including their websites, printed materials, radio and television ads and signage.

Are they up-to-date and attractive? Well-written and free of typos and grammatical errors? Are they interesting and attention-grabbing without being over-the-top?

Honors and Awards — If you’re someone who enjoys friendly competition and is motivated by shooting for well-defined sales goals, you’ll want to choose a brokerage that has a structured awards system in place. In addition to a feeling of personal accomplishment (and bragging rights), being able to include honors and awards in your personal marketing materials shows potential clients you’re a high achiever.

Reputation and Reviews — Sites such as Zillow, Trulia and Yelp make it easier than ever to assess whether or not the brokerage you’re considering is well thought of in the community. In addition to doing online research, see if there’s an opportunity to speak with other agents in the brokerage. That’s going to be the most accurate way to determine if the brokerage lives up to its promises.

Culture and Environment — If you’ve ever had a job you hated — regardless of what industry it was in — you know how miserable that can be. One of the many perks of a career in real estate is not spending eight hours a day behind a desk. But there will still be times when you’re spending a good chunk of time in the office, so it will be important to find one that feels right to you. Will you have your own desk space or Copyright Featured Agent Magazine

Community Involvement — One of the lesserdiscussed benefits of a career in real estate is how much you can make a difference in the communities you serve. Most national brokerages have established community service initiatives in place that provide a number of opportunities for agents to give back. Many smaller, boutique brokerages, which often have extremely strong community ties, also offer their agents the chance to help causes they care about. Becoming involved in the community is a wonderful way to network and spread the word about your business, while doing something positive for others.

When choosing a brokerage, don’t be afraid to ask questions and talk to current agents. The more information you gather, the better chance you have of choosing a brokerage that matches your personality and values to help you reach your real estate goals.

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Use your words —

5 Tips for better business writing It may not seem like it, but as a real estate professional, you spend a good chunk of time writing for your business every week. From texts, tweets and Facebook posts to letters, emails, listing descriptions and presentations, much of how you communicate with clients and prospects relies on the written word. While you don’t have to be the most skilled wordsmith to be an effective communicator, it will serve you well to follow these basic rules for better business writing.

Relearn the Basics — Spelling, grammar, punctuation and sentence structure all matter in business writing. Not everyone will catch mistakes, but there will always be someone who will find an error, and it could cost you. Sloppy spelling, incorrect word usage or glaring grammar mistakes can make it look like you’re willing to overlook the small stuff and let important details slide. That’s definitely not the impression you want to make on clients and prospects. Luckily, there are a number of online resources that can help when you’re stuck. The website Grammarist is a terrific resource for everything from basic grammar rules to more complex questions, such as correct word usage and tricky punctuation.

Know Your Audience — The first, and most important, rule to consider when writing anything is to know your audience. Broadly, you can assume you’re writing to reach your clients and prospects, but beyond that, it’s helpful to take some additional details into consideration. Knowing some demographic data can help you craft your message more precisely. For example, if you’re writing something to target Baby Boomers, you would choose your words differently than if you were trying to connect with a Millennial audience.

Take Care with Humor — Trying to inject humor into business writing can be tricky. When done well, it can cause your reader to smile and feel a connection with you. Done poorly, however, it can come off as amateurish, flippant and in the worst cases: disrespectful.

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Much of what makes humor work in conversation: tone of voice, inflection, facial expressions and body language, is missing when someone is reading just the words you use. It’s probably best to save your jokes and witty observations for face-to-face meetings. If you just can’t resist trying humor in your writing, be sure to run it by a quick ‘focus group’ of several different people in the office to see how it’s perceived.

Be Picky About Proofreading — Running a spellcheck on your document is a good start, but it isn’t enough. Spellcheck catches the basics, but it won’t alert you to things like misused words or run-on sentences. Start with spellcheck, but don’t stop there.

Go over your document at least twice; ideally, read it out loud. It will feel a little awkward at first, but it’s a good way to catch words or phrases that will trip up your reader in the same way. For longer documents, you can also try reading from the bottom up. Reading out of sequence is a good way to find mistakes because your brain isn’t anticipating what comes next. If you have an assistant or someone else in the office willing to help, a set of fresh eyes will catch things that you miss. Even if it’s a short piece of writing, like a social media post, it’s important to put it through the same proofreading process.

Go Beyond Buzzwords, Slang & Acronyms Just as you should take care using humor in your writing, the same goes for popular slang, industry buzzwords and acronyms. Slang can be misinterpreted or come across as careless and too informal. Too much industry insider language and reliance on acronyms can be confusing and make people stop reading. Try to strike a balance by using friendly, easily understandable words that convey a conversational, yet professional tone.

Taking the time and care to construct and review your written communications will pay off. You will reach clients and prospects more effectively and present yourself as an articulate, competent real estate professional who is ready for anything.

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featuredagent Shannon Gillette magazine

Arizona residents looking to buy, sell or rent a home are in good hands when they choose to work with East Valley real estate agent Shannon Gillette.

Her entire career has been devoted to real estate, starting with property management, then working for the nation’s largest home builder as one of their most successful sales consultants. When she was ready for a new challenge in 2014, Shannon brought all that experience with her when she joined the Morrison Team at Launch Real Estate.

A lifelong resident of the area, Shannon grew up in Chandler and currently lives in Gilbert, with a move planned to a new home in Queen Creek later this year.

“I have extensive area knowledge of the whole Southeast Valley, which is extremely helpful for my clients,” she says. “Whether someone is buying, selling or even looking for a rental, I am honored to help my clients meet their real estate goals.”

It hasn’t taken Shannon long to earn an incredible 90% referral rate, and she believes she knows why. “My clients’ goals become my goals,” she says. “If they’re looking for something specific, I won’t give up until we find what they’re looking for.” That tenacity, combined with her genuine love for the business, means long transactions are never an issue. “I’ve had clients who have been on a 16-month journey looking at homes.

They have apologized for taking a long time but I don’t mind. I have a lot of patience and find so much joy in my job; it doesn’t feel like work to me.”

She is equally committed to helping her listing clients sell their homes quickly. “Because most people start their home searches online, we use a professional photographer to take our listing photos,” Shannon explains. “We’re also

a leader in marketing and technology. Our goal is to make sure everyone knows your home is for sale. Our listings are seen by thousands of people, because the more potential buyers who know it’s for sale, the faster it will sell.

My website offers real-time availability and some of the best search features out there so clients never miss out on knowing what’s for sale.”

“I want to continue to grow to be able to help more people get to the finish line of finding a perfect home. I really want to make the experience great.

Buying or selling should be an exciting time and I want my clients to enjoy it!”

Communicating with her clients openly and honestly is a hallmark of the way Shannon conducts her business, and is just one of the reasons she has earned a 5-star approval rating in client reviews. “I have a true appreciation for my clients and a passion to provide them with best experience possible, that’s why most of my business comes from referrals.”

It’s not just helping clients Shannon is passionate about.

Her giving spirit extends into the communities she serves as well. She is involved in the Young Professionals’ Network and is part of the outreach group for her local real estate board, which is instrumental in keeping agents involved in the community. Additionally, she volunteers once a week helping first graders at a local school and spends time doing activities with kids at a foster care placement center.

The future of Shannon’s business certainly looks bright.

She will continue to appear on the show AZ Luxury Tour and has exciting plans for growth. “I want to continue to grow to be able to help more people get to the finish line of finding a perfect home. I really want to make the experience great. Buying or selling should be an exciting time and I want my clients to enjoy it!”

Shannon Gillette

Launch Real Estate | Queen Creek, AZ 480.518.6885 | Shannon@Morrisonteam.com | www.Shannon-Gillette.com Copyright Featured Agent Magazine

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