Information Technology

The following provides a high level summary of initiatives that have been implemented in Information Technology and Customer Service areas through the 2020/2021 year:

 Completed an upgrade on our Electronic Document Records Management System (EDRMS)

 We implemented the DPIE Planning Portal integration for full electronic submission of DA's etc.

 Replaced the CCTV system at the Civic Centre providing better security and vision of the Civic Centre building.

 Deployed Envibe for running the pool. Envibe is a software specifically for the use in Leisure,

Recreation and Aquatic industry.

 Equipped and supported staff to work from home. Work from home increased from around 50% (office staff) up to 80% of staff as the pandemic has ebbed and flowed.

 Redeveloped the Council live streaming again to allow for any ratio of remote and on-site participants. We also improved the meeting audio by adding extra microphones and installed another camera in the Council Chambers to have a front on view of Councillors.

 Fully automated patching of all applications on workstations, providing assurances to security.  Deployed a fully-integrated SIEM (Security Information and Event Management), aggregating the activity logs from all workstations, servers and firewalls for improved visibility and crosscorrelation of network security events.

 Completed a live-fire test of our Disaster Recovery Plan, the results of which resulted in improved disaster response ability.

 Completed Cyber Security Framework and IT Security Policy documents, to tie in with the Disaster

Recovery Plan.

 Responded to 521 requests from staff for IT assistance.