Federation Council 2020/21
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INFORMATION TECHNOLOGY The following provides a high level summary of initiatives that have been implemented in Information Technology and Customer Service areas through the 2020/2021 year:
Completed an upgrade on our Electronic Document Records Management System (EDRMS)
We implemented the DPIE Planning Portal integration for full electronic submission of DA's etc.
Replaced the CCTV system at the Civic Centre providing better security and vision of the Civic Centre building.
Deployed Envibe for running the pool. Envibe is a software specifically for the use in Leisure, Recreation and Aquatic industry.
Equipped and supported staff to work from home. Work from home increased from around 50% (office staff) up to 80% of staff as the pandemic has ebbed and flowed.
Redeveloped the Council live streaming again to allow for any ratio of remote and on-site participants. We also improved the meeting audio by adding extra microphones and installed another camera in the Council Chambers to have a front on view of Councillors.
Fully automated patching of all applications on workstations, providing assurances to security.
Deployed a fully-integrated SIEM (Security Information and Event Management), aggregating the activity logs from all workstations, servers and firewalls for improved visibility and crosscorrelation of network security events.
Completed a live-fire test of our Disaster Recovery Plan, the results of which resulted in improved disaster response ability.
Completed Cyber Security Framework and IT Security Policy documents, to tie in with the Disaster Recovery Plan.
Responded to 521 requests from staff for IT assistance.
